Click&Rent at Palma de Mallorca Airport

Pros: Nothing, rude staff and tell you that you need additional insurance. Absolute scam

Cons: Everything, rude staff making you feel you need additional insurance and pressuring you to do so

Pros: Friction-free service

Pros: Eficient

Cons: Penalty for later arrival

Pros: Car when we eventually got sorted was excellent and drop off process went well.

Cons: Pick up coach not easy to find, process to get car very long. Car hired not available so had to upgrade to more expensive car. They seem to be more interested in taking more money off clients!!!

Pros: Nice people both ends, fast return, no fuzz around the prepaid insurance.

Cons: Hard to find the shuttle bus, no signs or anything, but we saw it leaving the airport, so found it that way. I had done the online check in, but it still took almost an hour to get the keys to the car.

Pros: Good Pick up and drop off

Cons: Car not overly clean

Pros: Friendly staff

Cons: Waited over a hour to pick up the car. Lots of damage which hadn’t been recorded, but thankfully I took a video at pick up and had to show them that it was like that before.

Pros: Great

Cons: Need to have all cost including comprehensive cost on website not only third party Broker information needs to be on website

Pros: Friendly & efficient staff.

Cons: Waited longer than expected on arrival at the terminal. It wasn’t clear where the pickup point was.

Pros: Once we found the representative they were very quick to transport is to collect the car. The initial representative was quick, professional and funny 😁

Cons: When we dropped off the car the drop off was smooth and Mike was great apart from a hiccup with the WiFi overall a great experience 👍

Pros: Fast and efficient

Cons: Good service but made to pay for an additional collision damage waiver I didn’t want. Ended up paying around 80% more than the advertised price online through Discover Cars.

Pros: Nothing

Cons: The first car was not a premium 9 pp van, but a standard van, which is what we paid for. The AC didn’t work, there was no navigation or back up guidance. We went back the next day and they said they don’t have premium vans. They gave us another van which had working AC and some back up assistance, but every few minutes the dash would flash and beep for two mins straight. The company also tried to make us pay for the gas coming back to switch cars.

Pros: Quick, polite, no issues.

Cons: Simple, no fuss.

Cons: >2 hour wait to pick up. Dozens of families queuing, but just 2 desks open. Manager unapologetic and apparently oblivious to the chaos. "We have all had a long day" She said in response to complaints. Then refused to provide hard copy of documentation. I suggest worth paying extra to avoid these people.

Pros: Clean reliable car. Easy drop off.

Cons: Long wait on picking up the car. Airport shuttle bus waiting point not sign posted.

Pros: Friendly, no undue pressure to take out their insurance or attempts to claim we had scratched it, when we hadn't which seems to be happening with some hire car companies.

Cons: Requested a Ford Focus, which was not available. Fiat we had was fine, but not as good as a Ford Focus! Had to pay with the same credit cars which held the deposit, although we wanted to pay with a different card.

Pros: Excellent

Cons: Nothing

Pros: Good price, nice clean car, friendly staff and efficient shuttle service to/from the airport. Sami was very friendly!

Pros: windscreen wipers need to be changed but otherwise very happy with the car. Very friendly staff, shuttle bus to & from the airport goes very frequently.

Pros: Car was clean, we didn't get the car we booked but they exchanged for a similar type and a newer model.

Cons: The agent at drop off made a joke that my €200 fuel deposit would be going to his bank account which genuinely stopped my heart for a good couple of seconds as I returned the car full!! He did then explain later that it was a joke but wasn't particularly funny at the time.

Pros: Nice modern pickup location, cars keep outside in daylight so can easily see condition prior to departing, informed but didn't push extras, quick & easy drop off

Cons: Initially finding location of transfer minbus at Airport, car could be cleaner

Pros: Efficient

Cons: Off airport location

Pros: they had a car available when i made a booking mistake with original booking

Cons: poor quality old car

Pros: Long queue to register = 3/4 of an hour wait. When served, Ricardo S. was genuine, VERY professional, speedy, helpful and user-friendly

Cons: wait to be served with spare counters not manned. not unexpected though so ....

Pros: Easy to get to from the airport, very efficient at drop-off.

Cons: Very slow at pick up, long queue!

Pros: Professional and prompt. Car clean

Cons: Some damage to car. Representative said photos of damage were emailed to us but the photos didn't open. Luckily we took our own photos of existing damage and emailed them. On returning the car the representative said he'd not got the existing damage recorded. Luckily we had photos and an email. He accepted this.

Pros: ALL GOOD

Cons: ALL GOOD

Pros: Great car for around Mallorca, staff were friendly and dealt with us very quickly so pick up and drop off was great.

Cons: We missed online that American Express was not accepted which therefore required a fee to use a debit card, a little annoying given amex's prevelance. The instructions on pick up from the airport were fine but we misunderstood shuttle bus I would say it's a mini van rather then a shuttle bus, we got on the wrong one. Could be worth stating that multiple mini-vans are parked up for the various rental companies, look out for ClickRent if not there yet it will be soon.

Cons: the area to pick up the shuttle bus was not signposted so we had to ask about. we did follow the instructions but they seemed to take us to the regular bus service into town.