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Ace Rent a car at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very hard to find the drop off location when giving the car back
Pros: Very good service and value for money
Cons: Rude and unhelpful member of staff at the pick up point. Also was questioned on damage to the car on return, thankfully I had taken photos of this when collecting
Pros: Upon check in, the agents were very friendly and helpful. In addition, when we needed to upgrade on the spot because the original car we rented was too small, the agent made if very easy. However, the agent did inspect the car with us or instruct us to do the same.
Cons: We had a very bad experience with the return agent. Please contact me directly at +1 719.776.0366 or firstname.lastname@example.org to discuss. We are in the process of filing a complaint with our credit card company for charges associated with damage we did not cause to the car's rims and that is normal wear and tear. We believe the agent was looking for any possible damage because we did not purchase the extended liability coverage, so he extorted 140 euros from us for minor marring on the rims.
Cons: The brand was ok mobility not actually ace. All very confusing. Reps at checkin desk unhelpful and took a long time. Didn't support with early drop off.
Pros: I thought it was well communicated in plain english and met expectations overall. There's always going to be delays for pickup, but it really was a good system
Cons: The Ace Rent a car shuttle from Palma airport was difficult to find. You had to hop on the OKCar shuttle and Ace was very very small logo on the side of the van. Information counter at PMI didn't know who Ace was and thought it was part of GOLD Rentals. The drop off was SUPER hard to find since it wasn't with the rest. We wandered around in circles for 30 minutes until we found it.
Pros: Never picked the car. About 140 people waiting , no customer service, no end of a cue, waited 2 hours and left. We had travelled 15 hours and very jet lagged
Cons: The wait
Pros: Nothing other than swift dip off
Cons: old model car. dirty inside. surprise additional costs imposed on me despite arguing that I didn't need them
Pros: Only good thing was car was new, clean
Cons: Nothing terrible service ace cars was another name for rhodium cars who in turn were gold car rentals, no sign at terminal desk took ages to find, car type ordered not available tried to give free up grade to larger car which was unacceptable. Returning car was a farce, was not told there was no fuel station at airport, so unable to fill car up so was fined as it was full to full. No fuel stations sign posted. Lack of parking at airport and clear directions for dropping car off
Pros: Good value for money (via third party broker site)
Cons: Counter staff at Mallorca Airport automatically charged full insurance cover at the time of the car pickup and stated it was not optional, even though the booking confirmation voucher stated insurance cover was already included.
Cons: -Paying extra insurance cost. What you are doing is a scam!!!!! -The car had a wet back seat -Not very clear that Ace = Goldcar. Goldcar is notorious looking all the bad reviews on internet
Pros: Spec of the car was good.
Cons: The desk within the airport did not say Ace Rent a car anywhere and there where no clues on the paperwork as what to look for. High pressure sales tactics regarding Car insurance.
Pros: Under the cover of discovercarhire and ace car Rental, Goldcar works as you find out at the airport where the valuation was around £ 100 and Goldcar takes £ 400.
Cons: Being over charged for my rental. Given a additional insurance I wasn’t offered or requested. My 6 day rental ended up costing me over 4 times the quoted price. Will never use again.
Cons: The price was not the price quoted, & I feel I have been scammed by additional insurance I didn’t ask for or was asked if I wanted. The cost of the insurance was excessive (double the price of the total rental) this was miss sold to me & I will be recommendeding for friends & family to stay well clear of gold car rental cars that was set up by duscovercarhire. Was Not happy with my experience at all…
Pros: Nice car but not the one I booked
Cons: Everything at the desk. I think it was a complete scam - extra insurance added which we didnt understand - signed before seeing amount - petrol down by only a litre or two but there was nowhere to fill up and charge was totally excessive. Very upset about whole experience - we could not really afford this. There are better car hire firms who make conditions clear. You are a disgrace.
Cons: It wasn't ace so very hard to find and gold car forced another 75 euro insurance on me without telling me. They now refuse to remove this as did your agent with the insurance I got through you. So I paid for 2 insurances for no reason.
Pros: I have no clue since I was directed to Rhodium and then GoldCar...
Cons: See previous answer
Pros: Easy drop off procedure
Cons: Upon getting my car, the agent was overly rude and wouldn’t explain anything. After dealing with her, it put a damper on renting with Goldcar.
Pros: third party was Gold Car who Ive used before so was easy for me
Cons: Car was a little old and tatty but did the job
Cons: The overall cost for the car came to over 300 e not happy on a car like fiat 500 based on the quote of 73 euro and still waiting for my 100 euro for fuel to be paid back .
Pros: ho avuto in breve tempo una autovettura con ottima spesa