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Ace Rent a car at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very hard to find the drop off location when giving the car back
Pros: Very good service and value for money
Cons: Rude and unhelpful member of staff at the pick up point. Also was questioned on damage to the car on return, thankfully I had taken photos of this when collecting
Pros: Upon check in, the agents were very friendly and helpful. In addition, when we needed to upgrade on the spot because the original car we rented was too small, the agent made if very easy. However, the agent did inspect the car with us or instruct us to do the same.
Cons: We had a very bad experience with the return agent. Please contact me directly at +1 719.776.0366 or theliljas@theliljas.com to discuss. We are in the process of filing a complaint with our credit card company for charges associated with damage we did not cause to the car's rims and that is normal wear and tear. We believe the agent was looking for any possible damage because we did not purchase the extended liability coverage, so he extorted 140 euros from us for minor marring on the rims.
Cons: The brand was ok mobility not actually ace. All very confusing. Reps at checkin desk unhelpful and took a long time. Didn't support with early drop off.
Pros: I thought it was well communicated in plain english and met expectations overall. There's always going to be delays for pickup, but it really was a good system
Cons: The Ace Rent a car shuttle from Palma airport was difficult to find. You had to hop on the OKCar shuttle and Ace was very very small logo on the side of the van. Information counter at PMI didn't know who Ace was and thought it was part of GOLD Rentals. The drop off was SUPER hard to find since it wasn't with the rest. We wandered around in circles for 30 minutes until we found it.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Mileage is limited, there will be a surcharge for each additional km.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Drivers between the ages of 19 and 25 must provide a driver license that is valid for at least 2 year(s).
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher, photocard driving license.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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