Palma de Mallorca Airport (PMI), Mallorca, Spain - Balearic Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Palma de Mallorca Airport

Disseminat Aeropuerto son Sant Jo, 07611 Palma, Illes Balears
0034 971 084 916
Pick-up instructions
Once you get off the plane, follow the signs to Rent a Car area. Once you reach the baggage reclaim belts, you will find the exit to the public area. In the Rent a Car area you will find our ACE Rent a Car/Ok Mobility office.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-23:00
Tue:06:00-23:00
Wed:06:00-23:00
Thu:06:00-23:00
Fri:06:00-23:00
Sat:06:00-23:00
Sun:06:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Opel Crossland X
September 5, 2022

Pros: Very hard to find the drop off location when giving the car back

United Kingdom
Fiat 500
April 11, 2022

Pros: Very good service and value for money

Cons: Rude and unhelpful member of staff at the pick up point. Also was questioned on damage to the car on return, thankfully I had taken photos of this when collecting

United States of America (USA)
VW Polo
April 5, 2022

Pros: Upon check in, the agents were very friendly and helpful. In addition, when we needed to upgrade on the spot because the original car we rented was too small, the agent made if very easy. However, the agent did inspect the car with us or instruct us to do the same.

Cons: We had a very bad experience with the return agent. Please contact me directly at +1 719.776.0366 or theliljas@theliljas.com to discuss. We are in the process of filing a complaint with our credit card company for charges associated with damage we did not cause to the car's rims and that is normal wear and tear. We believe the agent was looking for any possible damage because we did not purchase the extended liability coverage, so he extorted 140 euros from us for minor marring on the rims.

United Kingdom
Nissan Qashqai
September 26, 2021

Cons: The brand was ok mobility not actually ace. All very confusing. Reps at checkin desk unhelpful and took a long time. Didn't support with early drop off.

United States of America (USA)
VW Golf
September 20, 2021

Pros: I thought it was well communicated in plain english and met expectations overall. There's always going to be delays for pickup, but it really was a good system

Cons: The Ace Rent a car shuttle from Palma airport was difficult to find. You had to hop on the OKCar shuttle and Ace was very very small logo on the side of the van. Information counter at PMI didn't know who Ace was and thought it was part of GOLD Rentals. The drop off was SUPER hard to find since it wasn't with the rest. We wandered around in circles for 30 minutes until we found it.

United States of America (USA)
Renault Megane STW
August 29, 2021

Pros: Never picked the car. About 140 people waiting , no customer service, no end of a cue, waited 2 hours and left. We had travelled 15 hours and very jet lagged

Cons: The wait

United Kingdom
Opel Astra
July 31, 2019

Pros: Nothing other than swift dip off

Cons: old model car. dirty inside. surprise additional costs imposed on me despite arguing that I didn't need them

United Kingdom
Opel Astra
July 4, 2019

Pros: Only good thing was car was new, clean

Cons: Nothing terrible service ace cars was another name for rhodium cars who in turn were gold car rentals, no sign at terminal desk took ages to find, car type ordered not available tried to give free up grade to larger car which was unacceptable. Returning car was a farce, was not told there was no fuel station at airport, so unable to fill car up so was fined as it was full to full. No fuel stations sign posted. Lack of parking at airport and clear directions for dropping car off

United Kingdom
Volkswagen Polo
January 5, 2019

Pros: Good value for money (via third party broker site)

Cons: Counter staff at Mallorca Airport automatically charged full insurance cover at the time of the car pickup and stated it was not optional, even though the booking confirmation voucher stated insurance cover was already included.

Netherlands
Opel Astra
November 4, 2018

Pros: Nothing

Cons: -Paying extra insurance cost. What you are doing is a scam!!!!! -The car had a wet back seat -Not very clear that Ace = Goldcar. Goldcar is notorious looking all the bad reviews on internet

United Kingdom
Volkswagen Polo
October 30, 2018

Pros: Spec of the car was good.

Cons: The desk within the airport did not say Ace Rent a car anywhere and there where no clues on the paperwork as what to look for. High pressure sales tactics regarding Car insurance.

United Kingdom
Volkswagen Polo
October 25, 2018

Pros: Under the cover of discovercarhire and ace car Rental, Goldcar works as you find out at the airport where the valuation was around £ 100 and Goldcar takes £ 400.

United Kingdom
Opel Adam
October 23, 2018

Cons: Being over charged for my rental. Given a additional insurance I wasn’t offered or requested. My 6 day rental ended up costing me over 4 times the quoted price. Will never use again.

United Kingdom
Opel Adam
October 22, 2018

Cons: The price was not the price quoted, & I feel I have been scammed by additional insurance I didn’t ask for or was asked if I wanted. The cost of the insurance was excessive (double the price of the total rental) this was miss sold to me & I will be recommendeding for friends & family to stay well clear of gold car rental cars that was set up by duscovercarhire. Was Not happy with my experience at all…

United Kingdom
Opel Adam
October 21, 2018

Pros: Nice car but not the one I booked

Cons: Everything at the desk. I think it was a complete scam - extra insurance added which we didnt understand - signed before seeing amount - petrol down by only a litre or two but there was nowhere to fill up and charge was totally excessive. Very upset about whole experience - we could not really afford this. There are better car hire firms who make conditions clear. You are a disgrace.

Canada
Opel Adam
September 27, 2018

Cons: It wasn't ace so very hard to find and gold car forced another 75 euro insurance on me without telling me. They now refuse to remove this as did your agent with the insurance I got through you. So I paid for 2 insurances for no reason.

Germany
Volkswagen Polo
September 26, 2018

Pros: I have no clue since I was directed to Rhodium and then GoldCar...

Cons: See previous answer

United States of America (USA)
Fiat 500
September 25, 2018

Pros: Easy drop off procedure

Cons: Upon getting my car, the agent was overly rude and wouldn’t explain anything. After dealing with her, it put a damper on renting with Goldcar.

United Kingdom
Opel Astra
September 25, 2018

Pros: third party was Gold Car who Ive used before so was easy for me

Cons: Car was a little old and tatty but did the job

United Kingdom
Opel Astra
September 24, 2018

Cons: The overall cost for the car came to over 300 e not happy on a car like fiat 500 based on the quote of 73 euro and still waiting for my 100 euro for fuel to be paid back .

Latvia
Volkswagen Polo
October 24, 2016

Pros: ho avuto in breve tempo una autovettura con ottima spesa

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Mileage policy
Mileage is limited to 300 km per day.
Mileage is limited, there will be a surcharge for each additional km.
Driver requirements
Minimum rental age is 27 years.
A young driver fee applies to drivers under the age of 26.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Drivers between the ages of 19 and 25 must provide a driver license that is valid for at least 2 year(s).

The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher, photocard driving license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.

A deposit for a tank of fuel is required upon collecting the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
It is forbidden to cross country borders.
Optional extras and services
Available special equipment: One way rental, Outside of business hours, Senior driver fee, Young driver fee, GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
A deposit for a tank of fuel is required upon pick up.
Additional information
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.

Pick-up & Drop-off
Mon:  06:00 - 23:30
Tue:  06:00 - 23:30
Wed:  06:00 - 23:30
Thu:  06:00 - 23:30
Fri:  06:00 - 23:30
Sat:  06:00 - 23:30
Sun:  06:00 - 23:30

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