16 February 2021

The Milestones Keep Piling Up

We've now had more than 25,000 customers review us on Trustpilot!

What's changed since the last milestone?

Since we last posted about this in June when we hit 20,000 reviews, we have only continued to pile up the 5☆ reviews and now have almost 18,000 of them.

Over the past seven months, even though the pandemic has brought travel to an almost standstill, customers in certain parts of the world have continued to rent vehicles and continued to rate our service as excellent.

We still love replying to our customers, and not just to clarify points raised, but to thank reviewers for their feedback. Over the last seven months, we have continued to reply to most reviewers. We have also addressed almost all of the issues customers have had.

A selection of highlights

Again, we think the best way to mark this milestone is to highlight some of the reviews customers have left since the last milestone. Most customers note our low prices but that at the same time, we are transparent when it comes to additional fees and charges. With the pandemic this past year, we have also gotten many reviews about the flexibility we offer — flexibility is crucial for travelers in these times.
What makes us the happiest are the reviews highlighting the excellent service our Customer Support team strives to provide each and every customer. When customers mention or team members by name, we just can't help but smile.
Many reviewers have also made note of the service they receive from our Customer Satisfaction team. This team deals with both complaints between customers and the rental companies and compensation claims under our Full Coverage product.
Many customers are happy with their choice to purchase our Full Coverage. They particularly are thrilled that we compensate them in a quick manner.
Finally, we often get reviews that rave about the quality of service they receive from our partners. As we spend considerable time and effort making sure the experience at the rental desk is excellent for our customers, this is always great to see.

What is Trustpilot?

Trustpilot is the leading website for honest reviews of businesses on the web. It hosts reviews from real customers and does everything it can to make sure those reviews are real, fair, and honest. Millions of people across the world rely on the reviews left on Trustpilot when making the decision to purchase a company's services or products.

A key element of the system Trustpilot has built is its ability to determine if reviews are genuine. Many reviews left on other platforms may not be genuine reviews from customers that have used the service or purchased the product.

Daniel Cole

Content Manager
A world-traveler, Daniel has been creating content for DiscoverCars.com since 2019. Before that, he had traveled through some 50 countries, highlights of which include traveling by rental car across the United States, experiencing the danger of the sun in Brazil, and freezing in Lapland in the middle of winter.

Though Daniel's degrees are in Economics and Finance, his passion is creating travel content. Even when staying put, writing travel-related pieces let him experience the thrill of travel.

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