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Yes Rentals at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Prompt pickup from the airport
Cons: Dirty old vehicle nothing like the one in the picture
Pros: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks
Cons: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks And no one will contact me back
Pros: Easy, good value
Cons: The condition of the car was a bit sub standard. but overall mechanically sound.
Pros: I chose a different car online and got there to get a little car. We wanted a car that felt safe on the open road and it didn’t meet our criteria.
Cons: We were going to go to Milford sound but felt unsafe in the car they chose us
Pros: Prices are better than other car rentals.
Cons: The front desk representatives are too snobbish. They dont even smile.. Especially the one who looks like Bolo Yeung… i dont know why is it bec they dont speak good english or what but nevertheless that shouldn’t be the case… the one who drives the shuttle are polite and friendly.
Pros: Didnt have to wait long filled in waiver online before pick up got keys paid deposit and on our way🤩
Cons: I was kept waiting on dropping off the car even though there was an available staff member behind the desk. The customer service is verging on being rude, this is predominantly a cultural issue , there is no deliberate action causing this.
Pros: It was easy and smooth process
Pros: Cheapest rental available
Cons: Got another car than asked for. Cars condition was average, and not very clean. Could not reach reception by phone for pickup from airport. Was pressured into taking an expensive extra insurance by unfriendly staff.
Pros: Great service.
Cons: Not so much as what I didn’t like. Just thought the cars could be more current.
Cons: The service wasn’t good, we had problems with the breaks on the car so had to drive all the way back to the place. Then it took them ages to get us another car and didn’t seem to believe us that there was actually a problem and weren’t very apologetic. They refused to offer any compensation for the inconvenience. We later found that they had given the car to other people without much further investigation (not very safe) and they also found issues with the breaks. We would not recommend.
Pros: Drop off easy
Cons: Too long for pickup, and lack of communication from rental staff.
Pros: After getting to airport on arrival they were fairly quick to pick up with shuttle bus to take to rental office. On departure they were also quick to take back to airport.
Cons: Lack of talking when pick up and dropping off of vehicle.
Pros: It’s economical
Cons: The exterior of the car as per cleanliness was not as per expected
Pros: Did not receive service
Pros: Very good overall. Car was of good value.
Pros: Car was dirty , windscreen inside was very dirty and car had a bad smell like it was wet , that I had to purchase a car air freshener and a can of odour remover
Cons: Pick up was ok drop off was ok But I was a little disappointed that from the booking with discovery to actually rental company I couldn’t pay by Amex
Pros: Very little
Cons: As per initial comment
Cons: as mentioned
Pros: There was no service very rude didn’t know how to speak to people. Just felt like they just wanted our money and no safety was taken into consideration
Cons: No service rude people that shouldn’t be given the job to represent a company
Cons: A bit primitive, I guess it will get better as establish themselves.
Cons: Rude staff, upselling their insurance , additional charge for 3rd named driver contrary to booking, smaller car than the one booked
Pros: Not much
Cons: Having never used a Hybrid no explanation on how it works. No walk through / inspection of Car with agent confirming damage / issues / condition with car prior to departure so we don't get charged for stuff we did not do to the Car. Cleanliness of the courtesy Coach wad disgusting, someone's dirty socks / underwear in the back of the van. Van has not been cleaned in years. Rude agent on phone when rung to ask for assistance, was hung up on.
Pros: Very old car with 145k kilometres and average condition, rental cost for this type of car was high
Cons: Old cars used without a spare tyre in south Nz is not a good thing
Pros: 1. Hybrid car 2. Shuttle service
Cons: 1. Extra money was charged Discovery told me amount for full insurance and Yes Rentals told me I had no insurance an extra $22 per day, and also that the deposit paid to discovery wasn't anything to do with yes rentals so I was out of pocket the deposit. 2. Car was not clean 3. The only induction to the car was telling me the type of fuel to use 4. We had 2 drivers wanting to drive!!! issues when I got there. Can someone please call me or email to address these issues!!
Pros: They were very efficient in getting us to and from airport and into our car .
Pros: Nothing to like
Cons: Where do I start??
Pros: The car had no mechanical problems.
Cons: No useful drop-off arrangement. Car was old and tatty. I don't expect direct service outside of office hours but some guidance on how to call a local taxi, a working support tel No would be good. All this was in the semi dark outside empty depot.
Cons: The car was old, steering wheel vibrated on hitting 90km which is below the speed limit in NZ, wipers not working properly.
Pros: The price of the van.
Cons: I did not like the age of the car. The images online are all the same. The only indication of age was in the text reading “first edition”. The car is too old and should be retired from rental fleet.
Cons: they said to email an invoice but only receive terms and condition Doc
Pros: Car was a nice drive.
Cons: YES car rentals need to improve on being friendly and helpful. It was minimal customer service. A smile and hello would be nice, along with instructions on what was happening (we didn’t know what was going on while waiting for our car- an update would’ve been nice). We got no greeting on our pick up from the airport, however the woman who dropped us off was actually friendly and have us a smile.
Pros: Bad service and blamed the crack in the windscreen on me. Yet it had chips when we picked it up.
Cons: This was the worst rental we have ever had. The car was not completely clean, the car had a very annoying rattle and that was probably because it had 81100 kms on the speedometer, there were terrible stains on the seats and overall the car was very uncomfortable. The man at the reservation desk was rude and his English was very hard to understand. We will not recommend YES cars.
Pros: The service was very good. Transfers to and from the airport were quick. Completing the paperwork was also easy.
Cons: Nothing to dislike.
Pros: To be honest, not much at all.
Cons: Attendants were unresponsive when we arrived. When booking we were under the impression ww we’re getting a Mazda compact SUV which was stated on the booking form. We ended up with the oldest Toyota hybrid, which the door seals were loose, radio antenna was poor, USB port didn’t play music, so just imagine our experience on a 6 hour drive to Christchurch. When returning the car, we couldn’t have wanted to do it any faster, the attendants didn’t even greet us, I honestly wanted to get out of there
Pros: It was easy to find and cheap
Cons: The car was dirty inside and out which in turn does not encourage me to return the car clean as requested
Cons: We’re note told of broker fee ,the car was dirty ,had to insist on replacing rear tyre as it was bald and unroadworthy ,staff unwilling to help and very hard to understand at Yes rentals
Cons: The staff running Yes Rentals were Asian and could not speak clear English therefore the rental arrangement was very hard.
Pros: They were helpful in providing me with an alternative option to pay via eftpos card instead of visa which was great. I was able to extend my rental without any hassle.
Cons: Nothing at all.They did fantastic service.
Pros: The pickup and drop off shuttle service excellent. Driver was polite and made us feel like a valued customer.
Cons: The lady at the counter lacked customer service skills, not welcoming at all, not even a smile - we found that bit rude and pretty disappointing.
Pros: Cheap young drivers and had lots of hybrids so very economical.
Cons: Forgot our early drop off mostly. Car hadn't been wiped down on the inside since last person with rubbish but I understand it was very busy!
Pros: It was a bad experience because when I receive the car, the petrol was 4/5 full.
Cons: The car wasn't in a full tank. Hard to calculate the money when returning in full tank ! Bad experience !
Pros: N o t h i n g
Cons: Rip off Rude Time wasters Dirty car Bad condition Poor customer service Dishonest Overall a negative experience
Cons: See comment above regarding additional charge for late pick up and the lack of ability to process the refund when this service was not used. Plus, although the car was clean inside, the windscreen was filthy, and difficult to see through. Car otherwise fine - what we expected.
Pros: Small tidy car as requested similar to what I ordered- good shuttle pick up and drop off service from/to the airport.
Cons: The staff were not very communicative or friendly - if I was an overseas tourist I'd like a more welcoming arrival and departure - you could be the first kiwis our visitors are dealing with and you should be making a better first impression. Some feedback on car return (we made sure ours was vacuumed an wiped down) would have been a nicer departure!
Pros: Nothing. Poor unprofessional operation.
Cons: Terrible service given delays. Misrepresented the model and condition of the car on the Discover cars site.
Pros: Help to load the baggage's
Cons: They are incomprehensible hard to understand their explanation
Pros: Service was fast and efficient. We were overall very happy.
Cons: Car wash as clean as we expected it to be. On the outside mainly.
Pros: the pickup process is fast and smooth.
Cons: There is a separate insurance sold by Yes Rentals, which is outside of the insurance paid over Discovercars.com. It makes me feel the info provided on Discovercars.com misleading and ambiguous.
Pros: Easy and straightforward
Cons: Car wasn't that clean outside and no mod-cons like Bluetooth etc. But I guess reflects price of the rental market.
Pros: Rapidité et simplicité de la location et service de navette pour l'aéroport, voiture fiable,
Cons: Voiture pas très propre, car laissé en extérieur, pas de livret de mode d'emploi car voiture japonaise.
Pros: Staff were friendly.
Cons: I held off getting insurance when booking. I wanted to talk to the rep at the desk about it when picking it up. The same insurance offer wasn't available. They didn't understand that I was after roadside assist in case of breakdown on our long driving holiday. They got short with me. Our car broke down less than an hour later. The mechanic they sent couldn't speak English. We insisted on a replacement car but they weren't happy about it. Second car was better (fewer kms), though dirty
Pros: Quick and easy, professional and affordable.
Cons: Perhaps they could have had more then just one shuttle van operating to and from the airport otherwise their service was faultless.
Pros: Car was clean, well maintained.
Cons: Pick up instructions from the terminal were confusing, the agent did not answer their phone, shuttle drove off without checking if there were passengers, the car was filthy
Pros: Pick up and drop off from and to airport were ok.
Cons: Old car, almost bald tyres, a bit dusty inside when picked up. It did not give us the safety feeling, let alone the comfortable.
Pros: Very polite and accommodating
Pros: Fast and reliable
Cons: Dusty area where collecting and dropping car
Pros: Customer service
Cons: Car gadjets
Cons: The car was not cleaned, service wasn’t great
Pros: My car warms not ready and they tried to give me a smaller car with hybrid engine that i do not need.
Cons: The car provided was very old, the steering wheel vibrated badly while driving, and the windshield was not cleaned because the window wipers were worn out. If it rained while driving, life could be endangered.
Pros: Service agent was friendly and helpful. Although old, the van ran fine.
Pros: Very fast and afficiant
Cons: The waiting for return for the $250 bond
Pros: It was an easy drop off, but still have not got my deposit back
Cons: The representatives could hardly speak English, they refused my dutch liscence which I have been using everywhere, australia, South Africa, and even here. They made a big hassle about it and made me pay for a lisence translation even though part of my lisence is in English. They never asked for the translation just for proof of payment for the translation, which seems very odd to me
Pros: Not friendly
Cons: I had booked a Toyota Corolla or similar and ended up with a Toyota Hybrid Aqua that had already travelled over 90,000kms for roughly $400NZD per day
Pros: Japanese radio was useless and no USB charger. Gps booked was unavailable!
Pros: Fast service
Pros: The car I specifically requested is Masada but there is no Masada car in the car rent place even it is showing on your website.And we changed to cheap option Aqua with same cost. The rental agency you informed us the insurance from your company is useless and we have to purchase the one from their company and get refund back from your company anytime. However we can not get refund when we calling you and the service agent on the phone is terrible.
Pros: Great experience altogether. Was very nervous having never rented from Yes before & having seen the location on Google Maps Street View, but pickup was smooth & without surprises, and so was the drop off. The little van between the airport & their location was prompt & efficient.
Pros: Well coordinated from shuttle pick up to drop off
Cons: Car could have been cleaned better before handing over to us. Car details like kind of petrol should be written on the car key or note.
Pros: Convenient location for drop off and pick up cars
Cons: Vehicle was not clean when we picked up and had questionable braking ability. We nearly missed our flight at drop off as it took forever for the shuttle to return and when it did the driver started to leave then stopped so that customers that were arriving could take the shuttle. We were already short on time but then there was an issue with their car so there was a delay in them boarding the shuttle
Pros: Yes Rentals should not be included i your list of car rental companies. There was debate around the insurance for which I had paid full cover through your site. I would suggest you remove this option and recommend people get the insurance through the car hire company so you avoid all the worry. Because we didn’t get the insurance Also you charged me &120 instead of &116 as indicated internet receipt. The Yes Rentals people also added on another $16 fee. The coats you indicate are not accurate.
Pros: Nothing , the car was dirty, the staff were rude as could be, charge more money then expected, when charging more they didn’t explain anything
Cons: Everything else
Pros: not much, the car yard is very dusty
Cons: Poor service plus charging 2.5% for credit card. Could not speak English.
Pros: the car condition was good they provided me a phone charger for free
Pros: Nothing! They lend us a very dirty car!
Cons: The car was so dirty!
Cons: dirty and dusty inside the car and the reception guy is not very helpful.
Cons: We were given an old car. For that money expected a bit more modern model.
Pros: The only thing that was okay was that the car was in working condition.
Cons: Representative was rude and uncommunicative while picking the initial car. Common details and information was not conveyed about the car or service. Seemed like I was hassling them just being there. On drop off they started climbing in the car and rushing us the second I pulled up before I could even get my luggage out and do a sweep of the car for my personal belongings. Zero communication at the end as well. I was just told to get in a shuttle.
Cons: Despite booking additional insurance through Discover, Yes rentals made it abundantly clear that they would not honor any insurance not purchased directly through them.
Pros: Affordable car rental
Cons: Poor customer service - language barrier with no one proficiently speaking English. This made communication very difficult. We added a baby car seat - when we picked up the car they just took us into a shed to choose a car seat - many of them had missing components such as base, some were missing straps, some didn’t work. No instructions provided for any seats. No staff had any idea how to install. Some tried to install but installed incorrectly so took us 3 hours to pick up and install seat.
Pros: Great service
Pros: Overall great customer service and communication
Pros: The check in process was straightforward. Even though this was an older vehicle with high km it performed perfectly and was economical to run. it provided everything we required in a vehicle.
Cons: The wait for delivery to and from the airport was a bit slow. The car had not been cleaned.
Pros: Everything was good
Pros: The people were nice
Cons: The van was way to small to start. It was old. The inside was a mess
Pros: I got a car that drove okay
Cons: The car wasn't as fuel efficient as advertised, there was no AC in the car. When I explained the issue I got told that AC isn't guaranteed.
Pros: Easy to order shuttle, not too far from the airport
Cons: The staff member working on the desk when we arrived wasn’t very friendly, he also dropped us off to the airport after our holiday, also not friendly, couldn’t manage a smile. Not great customer service.
Pros: Car was good.
Cons: Paying extra insurance
Pros: They were easy to find and the car was ready. The car was exactly as booked.
Cons: The staff weren't overly friendly. A smile and a little bit of small talk would be nice.
Cons: The car ran very well,but there was very little tread on the tyres n bit of damage to the car.
Pros: I wasn't impressed with the way we were told about the liability if we had an accident. Sure made me very cautious about my driving and where I parked. I also said I had paid comprehensive insurance when I booked. Are they not aware of this or was I booking 3 rd party.The couple before us we very concerned.
Cons: I was very impressed with the fuel economy. Bit low for us over 65.
Pros: Up to standard for an affordable rental.
Cons: Only that they were a bit of a drive away, but their shuttle service was good.
Cons: I ask to drop the car off at 7. 50 instead of 8 and they wanted another $45.
Pros: Reallllly Quick response,
Pros: Convenient location in Queenstown
Cons: Hard to understand insurance
Pros: Eco car fuel
Pros: Readiness to help.
Cons: None whatsoever.
Cons: Bit slow on pick-up
Cons: No customer service. Hard to understand due to language. No road maps.
Pros: was very easy
Cons: rhe car had a few
Pros: Free shuttle, efficient pick up and drop off
Pros: Nothing. They are crooks
Cons: They are a very dodgy company, luckily we knew to do checks ourselves and take photos before leaving the car yard as when we got back they tried to blame us for existing damage. If we had not taken our own photos we would have been liable
Pros: The service was awesome aswell as the vehicle
Cons: No comment
Pros: Everything they said happened...
Cons: Condition of car and hurried service
Pros: The car was good.
Cons: The reception guy we met was not very helpful. No service mind
Cons: The car is really old and didn’t maintain properly
Cons: Poor service. Car wasn't clean. Radio was in Japanese and didn't work. Rental company told me to download translator on my phone. Definitely would not recommend
Pros: Reliable value cars
Cons: Reverse camera not working. Provided next 2 available cars that had one that worked. Would suggest to ensure reverse sensors and camera as important features to be working
Pros: Drop off to the airport was prompt
Cons: Too many hidden charges. $122 unlawfully paid
Cons: Car was in terrible shape. Looked like it has rolled at some point and been panel beaten then terribly painted. Didn’t feel safe and was quite embarrassing to drive. Weren’t advised of the condition beforehand and couldn’t tell when collecting as the weather (rain and wind) was so bad/weren’t taken to inspect. Picking up the car was also mildly painful due to a seeming language barrier between myself (English speaker) and the representative resulting in miscommunication about method of payment.
Cons: Thrr we y were hard to understand
Pros: Everything. Great car and service.
Cons: Only issue I can point out is being stuck behind another car when I was picking up my car. But I would fault the other customer for this as they took forever to move it (no fault of your company)
Pros: good service.
Cons: good service
Pros: great car very economical. fast drop of service.
Cons: slow pick up service.
Pros: Easy and care free. Very friendly
Cons: I want to talk to them about Queestown, recommendations etc.. information, the inn's and outs etc
Pros: They were very quick in sorting car pick up and drop offs and were not pushy about trying to force extra insurance. Car was good and fuel efficient
Cons: Maybe staff could have taken time to show us around the car features and dashboard lights etc. No real dislikes at all although hybrid car did behave a little strangely on way back to Queenstown going over the hills which was a concern a the time as ot whether we had a problem.
Pros: Good quick drop off service
Cons: Even though we'd already checked in online and submitted photos of our licenses we still had to do it all over again at the office which took a while
Pros: Shuttle transfers excellent.
Cons: Pressure to purchase extra insurance coverage. Harassed, harangued, poor English so difficult to understand. We ended up doubting ourselves, became unsure about insurance, and stupidly purchased extra unnecessary cover. Felt upset and angry we had acquiesced to the harassment. We have previously rented a car from another agency, the state of the car was beautiful and we felt valued as a customer. Not so with Yes Rentals.
Pros: Very efficient.
Cons: The cars seats were badly stained and the interior was a bit grotty.
Pros: It was quick
Cons: No floor mats
Cons: Attitude of car rental agent on picking up car
Pros: Liked receiving a hybrid,
Cons: Car was older and more worn out than expected. Car seat was not installed, crack on front window. Car yard wasn’t located at airport.
Pros: Easy and on time.
Pros: great value
Cons: had to wait for over 30 minutes for the van to pick us up from the airport -after I made a call and was told it will be 10/15 min
Pros: The car was economical
Cons: Car dirty, people running it did not speak English well
Cons: The staff on arrival were rude, no smiles very arrogant need customer service training, Queenstown is a place where friendly people should be operating the desk for visitors. Our pick up driver was smoking while we had a 5 month baby with us, we we hired a car seat we assumed there was some type of car seat for the transfer shuttle to the car rental yard as well when we got in the van there was nothing so we had to hold our baby. The driver smelt of smoke and so did the whole van.
Pros: Very difficult to deal with. They keep asking to buy insurance and said the one from discovery car is not good. Took ours to get the car at the pick up the car.
Cons: The car is very old, has done more than 250,000km which discovery car never mentioned about the age and milage. The car is very old and dirty. The 3 tyres pressure is over 60 and 1 is only 20. Car seat from the rental company is definitely not safe for kids to use. My kid got rashes first day in it. I saw many people talked about safety issue with Yes rental, why you guys still listing their car without giving all the importance information. Very disappointed.
Cons: Did not ask for driver's licence for the extra driver and there is no water for the wiper :( Was expecting a Corolla as booked but got an Aqua instead.
Pros: Quick and easy
Cons: They didn’t provide the right car as advertised but provided a worse car and had the audacity to label the car as an Upgrade to what was advertised. Car was so dusty and dirty inside my partner and I had to use an entire bag of wet wipes to clean it.
Cons: Had to wait almost an hour from arriving at rental car company to being dropped at airport, when told to allow 15 minutes. Staff not very communicative, giving only essential information.
Pros: Great pick up and drop off service
Pros: Its a cheapish hire service. The car (Toyota Aqua) was excellent once we figured it out. NZ fuel prices mandate hiring a hybrid, and this one handled water crossings and dirt roads no problem.
Cons: When you hire a car, it's unfamiliar to you and you take on a large responsibility. We didn't know how to lock the car for 3 days because the manual was 100% japanese and no-one told us. In fact no one explained anything, except that if we did any damage at all, we'd be charged heaps of money. There was no condition report or discussion of existing damage, just take the keys, go find your car. Same deal on drop-off - absolutely no questions asked. Generally a dodgy vibe.
Pros: Quick and efficient
Pros: It’s good overall just a few points I didn’t like
Cons: Baby seat was not cleaned and installed already
Pros: The agents were very nice, helpful and efficient on arrival and departure. The process was easy and straight-forward.
Cons: On arrival, we had trouble finding where we needed to be for the shuttle.
Pros: Easy and quick to deal with to get on the road asap
Cons: Long wait to return car and key's
Pros: Easy airport pick up and drop off
Cons: Took a long time to process paperwork. Car was trapped in corner of block and no one wanted to help me access it. Car was damaged outside with poor repair job and dirty inside. Couldn’t connect phone to stereo
Pros: wonderful - very happy with everything
Cons: age of car
Pros: The service was impeccable and the pricing good
Cons: The car music is not changed to English
Pros: On arrival was asked to pay for extra insurance for security deposit which was not covered in the insurance charged by discovercars
Cons: Unprofessional and unsupportive. The rental agency sales person was in alto find the car seat attachment and he at one stage advised to drive without connecting the car seat. When I said it was against the law, after further investigation he was bled to find the attachment. Initially I was told these cars doesn’t have car seat attachments.
Pros: Friendly receptionist
Cons: Car quality was good.
Pros: Free airport shuttle, to and from
Cons: Not a warm experience, very mechanical. But that me nit-picking.
Cons: The company reps had no ability to communicate in English.
Cons: No one from Yes looked over the car with me before driving away and no paper work was provided to mark pre existing defects. This should be (and everywhere else I have used) best practise
Pros: Quick friendly service, efficient airport transfers.
Cons: Booked through a third party website that charged quite a high booking fee.
Pros: Best price competitiveness
Cons: time spent picking up the car
Cons: Vehicles are not safe,,,they have more health and safety issues
Pros: the car runs smoothly
Cons: the car was so dirty
Pros: The whole process was easy for us . My phone ( with booking details on) had gone flat on the plane but the whole process was just seamless. Car was a nice hybrid and was clean and tidy . Great service
Pros: Very quick and efficent
Pros: great and easy
Cons: why did i pay $10 perday for full cover then have to pay again at the yes rentel feel like i lost money with this
Pros: Easy and simple
Cons: It's was pretty good....as above simple and easy... maybe a hard surface yard so bags etc didn't get dirty.
Pros: The hybrid car was full of petrol, clean and easy to get out of the yard
Cons: Our flight was delayed so we came in at night and I didn’t know the roads, wasn’t sure if there would be ice, so wasn’t comfortable about picking it up at 10pm, but was told I couldn’t alter the booking the previous day.
Pros: Drop-off process
Cons: Checking process commencing at Queenstown Airport
Pros: informative and friendly, flight delayed and they made it easy for us to pick up ca after hours
Pros: Absolutely amazing! The car was so good on gas and was clean. Also the arrangement was super easy.
Cons: Taking a little while to answer there phone but that's about it
Pros: quick turn around
Cons: the insurance .the way it was done .Their was another customer in the office that had the same problem as us
Pros: Quick friendly accommodating thanks for an easy transaction highly recommend
Cons: Would rent again with Yes Rentals
Cons: Significant language barrier. Unsafe vehicle due to the wrong size and loose battery - very unhelpful and shirking blame.
Cons: Insurance coverage felt misrepresented from Discover compared to Yes rentals—we ended up having to cancel the discover insurance and purchase the yes rental insurance at time of pick up in order to get third party coverage. Yes rentals also forgot to have us sign the appropriate documents, and called us when we were an hour away asking if we could come back and that we weren’t covered if something happened. We ended up being able to sign digitally, but this caused us anxiety and quite a delay.
Cons: Inside of windscreen was filthy. Nearly impossible to drive with sun coming into window
Cons: There was ice on the windscreen and they gave me the car and I had to remove it.
Pros: We could use hybrid car.
Cons: Insurance was a bit tricky. I thought I paid for full cover, but I had to pay it again. It was @ bit misleading.
Pros: Great service, quick and easy and they supported our needs often at short notice. Thank you guys This is the second time I've used them, I'll keep using them when I'm in Queenstown.
Cons: Nothing they were great!
Pros: It was convenient for the time
Cons: I didn’t like that what we booked wasn’t what we got, we received a very small car, expecting to get a reasonable sized one. It took around 10mins to get from the airport to the rental car place.
Pros: Reasonably priced good service
Pros: Fast service
Pros: Quick and sufficient.
Pros: Great value for money.
Pros: Great value for money
Cons: Did not like that I had to pay an AGENT FEE
Pros: The car was in our very tight budget nice and clean did exactly what we needed it to do.
Cons: I didn't read the fine print and thought it was pick up from the airport but once I rang the number they picked me up no troubles and dropped back again fine.
Pros: Prompt pickup and drop off
Cons: As above
Pros: Picked up and dropped off from queenstown Airport then signed paperwork. Shown the car then went on my travels
Pros: value for money. Quick and easy transactions. No fuss.
Cons: No issues at all. Reversing camera would help, but not necessary.
Cons: Had to call for our pick up when we had provided all details ahead of time
Pros: The customer service was actually really good. Quick to pick up calls and were happy to assist with 'upgrading' our car
Cons: The cars were dated and we were there in autumn so we thought it wouldn't be that suitable for the winter
Pros: No nonsense, easy online forms.
Pros: Fast pick up shuttle, fast collection of car and drop off.
Cons: I noticed the car was not cleaned before we picked it up, didnt bother me though..
Pros: Polite, valued my time
Cons: Car was well vaccumed inside however the exterior is very dirty! Not even considering to wash it before getting rented. There was a loud squeaky sound when pressing the pedal brake (not even sure if it is even safe on the road).
Pros: Very fast pickup from airport. Hybrid car provided was very economical on fuel, but...
Cons: Windscreens very dirty on pickup - dangerous with sun strike. Broken radio controls in car. Very underpowered vehicle. The manual supplied with the car was not in English. The agent at the depot when we returned the car was difficult to understand and found it difficult to understand me. English definitely not his first language.
Pros: Good car
Cons: Ordered for corolla or similar, but aqua was given
Cons: The worst car rental company ever! They tried to rip me off by double charging for the insurance. Although I had bought the insurance online from the website they were insisting that I’m not covered by the insurance. he asked for credit card for deposit but he took a look at the back of the card too! I booked a Toyota Corolla but they only had Toyota Aqua! They had advertised for a car that they don’t have at all! They asked me to return the car earlier than my booked time
Pros: Happy greeting with good instruction for meeting place.
Cons: A little long trying to arrange payment & digital signing of contracts
Pros: Excellent service
Pros: Good car clean and tidy
Cons: Couldn’t understand what they said. Foreign accent and wearing a mask. Could have been more helpful when we had an emergency when dropping car off and left a bag behind.
Pros: It was seriously shocking. We will NEVER book with Yes Rentals again. They were horrible when we picked up & dropped vehicle off.. authorised payments on our card without asking first, then it was too late to take it back. The lady threw a sanitizer ay my partner when we dropped the car off and accused us of stealing another set of car keys for the rental we had. SHOCKING!
Pros: Easy and efficient, good price as wel
Cons: I havent received the deposit back from the rental car
Pros: Quick response, friendly staff and very respectful to customers. Great car, clean and well maintained. Great service.
Cons: I have no complaints. They are great.
Cons: Wipers not working properly and got told it’s safe . But literally had a blob in the middle of the windscreen once wipers have done a cycle . Dangerous when driving with the sunlight beaming .
Pros: Pick up was quick,service was great from yard into vehicle.
Pros: Friendly, great car, inexpensive
Pros: Easy, affordable and fast service
Pros: Fast pick up from the airport.
Cons: Confusing prices
Pros: Was ok
Cons: Nothing much
Pros: Fast, cost effective and easy.
Pros: Price I guess
Cons: Insurance policy
Pros: It was great
Pros: Friendly and efficient
Pros: They were already waiting for us when we arrived. Shuttle was good
Cons: Car was terrible. Many scratches and dings. Not in great condition. Place was a container in a car lot. Didn’t feel professional. Wouldn’t use again.
Pros: Straight forward
Pros: Friendly service.. great price
Cons: Insurance complication..
Pros: Exactly what we expected
Cons: Lady was very helpful
Cons: They gave us car with a really bald left tyre and when I said something they they where rude and didn’t admit it
Pros: Made the pick up and drop off process very smooth and relaxed. Got us on the road quickly.
Cons: Little bit of a delay being taken back to the airport while they waited for another customer to turn up before they took us to the airport together. End result meant we had a bit less time at the airport than we had planned and were a bit more rushed getting through security at the airport.
Pros: They were professional and punctual... great service!!! Easy to use!!!
Cons: I think online they show Hyundai cars... there were only toyotas on the car lot, so maybe just post what cars you have not similar...
Cons: Asking me to change my insurance with discover via offering discounted insurance. try to scare me that I have to pay this or that etc and discover services take too long to process in case accident events. A bit confused process.
Pros: Personal and friendly
Cons: They didn't tell me that my deposit would take 3-5 days to be refunded when the car came back. They told me when I asked that it would be reversed immediately but the bank system doesn't allow for that.
Pros: As above - price and easy to access
Cons: Brakes needed work. Car had multiple scratches and inside of car clean but stained
Pros: Efficient service queries responded to appropriately
Pros: No issues with Yes Rentals. Appalling service from Discover Cars - impossible to get in contact with, insurance policy very misleading.
Pros: good communication
Pros: Really fast service from pick up and drop off. Extremely cheap and got a better car than we originally ordered which is great. Super friendly and efficient would totally use again
Cons: Great service, the car was dirty on the outside, but wasnt a deal breaker
Cons: I did arrived at Airport 1.5hrs before my booking time but told no car was available until my booking time!! When I arrived at depot it was full of cars! - Still waiting for my deposit to be refunded
Pros: The car was clean but not as advertised
Cons: The customer service was terrible and I have been charged twice for the insurance
Pros: Reasonably quick for pick up; a bit of a delay in drop off. A bit of a hard sell on adding their own insurance, but as it turns out, we had a flat tire, so it was probably a good thing we got it!
Cons: Service was really very good. We did have to wait a bit after dropping off the car before getting shuttled to the airport, but that was a minor thing. When the car had a flat tire, there was a bit of a run around trying to get the right person on the phone, but it all worked out in the end.
Pros: easy to pick up and drop off car
Cons: oil light kept on coming on while driving gas tank on pick up wasn't full, I returned car with a full tank car just felt not safe to drive
Pros: Quick drop off
Cons: Tried to push their insurance
Pros: Very friendly snd willing to help
Pros: The cost of the rental
Cons: There should be more people on the front desk to accommodate customers on arrival.
Pros: No stress
Pros: Staff are really helpful while picking up & dropping off the car.
Cons: Impossibile drop of the car after business hours
Pros: Vert friendly and easy to deal with
Cons: Shoddy yard, and charged $45 for a late pickup. Late plane, 6.30pm. Other pickups on same flight. Back yard rental company. Wish I could post a photo of there workshop tent. Discrace.
Pros: Overall very good 👍
Pros: Cheap right price for the right car on a small budget
Cons: Reception waiting area was cold and unpleasant wouldn’t want to spend to long waiting there
Pros: It was easy to hire. The customer service representative was friendly and helpful. Didn't take very long to sign forms and take the car. Definitely would hire from here again. Quick and easy.
Cons: There was nothing I didn't like about the service I was provided.
Pros: Ease of pick up and drop off.
Cons: Misleading car description
Pros: If I heard back from you regarding an email it would be great service but you have ghosted me over a refund....
Cons: The poor customer service and not getting back to a email about a refund I was told to do regarding the car agent. You ow me over $64 as told by the people at Yes Rentals in Queenstown. Can you please atleast respond to my email...
Pros: Everything was fast
Cons: Nothing to complain about really. Great experience.
Pros: Quick pick up/drop off
Cons: Spoke very little English making it extremely difficult to communicate with.
Pros: Friendly customer service and prompt pick up and drop off. Highly recommended
Pros: Quick service easy going
Pros: I liked the price and that they didn’t try bully me into taking extra insurance
Cons: I asked for a Suzuki swift I got a car not similar at all to a Suzuki swift
Cons: Insurance problem.
Pros: Nice friendly lady.
Cons: The Car was old and had bald tyres. Scared to use it much because of the bald tyres. Not good!!!!
Cons: The car was not what it was advertised and pick io counter agent’s hygiene and smell was questionable.
Pros: Vehicle was a Japan import. Still has Japanese language instructions. Radio with limited use as NZ frequencies are different.
Pros: Easy and friendly
Pros: Friendly and polite lady at the front desk
Cons: Slow, no customer service skills, car was older than expected or what the picture showed, very disorganised
Pros: It was the worst car rental experience.
Pros: They were already waiting for us at the airport so didn't even have to call them. Not particularly friendly but got the car swiftly. Drop off was quick too.
Cons: We didn’t like the costumer service, waiting time, location & the condition of the car seats for the kids. It was filthy. The representative was very rude telling me that I had to pay for full insurance cover of $250 with them even tho I had already selected it on the website for $10 extra per day. They have a very sneaky way of making more money when they say about the insurance. It’s very hard to even understand what they are saying so people just buy into it.
Pros: Quick and efficient
Cons: If I was late returning the car I would have been charged an entire extra day- doesn’t seem fair for being half an hour late. We weren’t late .
Cons: Lack of english and the fact they tried to charge us for damage to the vehicle that was there when we picked it up. A staff member had left a dirty laundry bag in the back of the vehicle and we found it when we went to load our suit cases in.
Cons: Chinese hard to understand and car radio had not been converted to English.
Pros: Friendly and prompt.
Cons: No complaints.
Pros: Ease of booking, help with queries, car nice overall.
Pros: The shuttle to/from the airport.
Cons: Poor customer service. Terrible English language proficiency. Staff members didn't want to abide by their own terms and conditions. Car was dirty when I picked it up & wasn't what I had ordered either.
Pros: they had a car
Cons: they were rushed with 4 customers waiting to be served and only one attendant. They basically went over the agreement, gave us a key, told us the plate number, and basically that was it on pick up. Pretty much the same on return of the car
Pros: Van was good for what we needed
Cons: Key fob didn’t work properly. Car was tricky to unlock & lock
Pros: Price is affordable
Cons: Car cleaniness
Cons: Tried to charge me for an extra driver although I already had it included. Charged me $250 bond for insurance I already had car insurance. Car was a mess. Guys at yes rentals not friendly. Very poor
Cons: Insurance cover wasn’t clear. The insurance was to reimburse what I would have to pay to repair first. Seemed counter intuitive to the purpose for insurance i.e. it’s taken care of for you, less any excess.
Pros: Clean car, good mechanical condition, efficient pick up and paper work done quickly. Drop off was very easy too.
Pros: good people great service
Pros: Efficient, precise process.
Cons: Not really friendly!
Pros: They picked and dropped us to the airport
Cons: We did not like that they were happy to refund us and leave us without a car and the luggage with a wheelchair and a walker.
Pros: Drop off was quick and efficient. No time wasted.
Cons: The car doors had problem. The air con temperature also was problematic.
Pros: The car we booked wasnt even available at Yes Rental branch at Frankton,Queenstown. So, there isnt anything to like about their service. On top of that they harrass costumer in whichever way they can.
Cons: We had to indulge in mindless argument with staff just to get a car which we already had booked. Again we didnt get it. On top of that they exploit customers by creating issues with car to loot more money from customer. They took out money from my bank account without an invoice of issue they claimed we caused. They dont know what customer service word means. Have used other car rentals in the past but this was by worst experience of all.
Pros: Was very accomodating and went out of his way to come and assist when battery went flat due to unfamiliarity of lighting
Cons: Car was a little dated but did the trick
Pros: So easy. No hassle at all. Quick pick up and drop off.