Queenstown Airport (ZQN), Queenstown, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Yes Rentals at Queenstown Airport

43 Brookes Road, Frankton, Queenstown 9371
0064 3 420 2878
Pick-up instructions
Working hour Pick up instruction (Between 08:00am – 06:00pm): 1. Once you have collected your luggage please call 0064 3420 2878 and let us know that you're ready to be picked up by our shuttle. Usually, the shuttles bus will arrive around 10-15 mins. (Depending on the traffic conditions). 2. Follow the signs for transfers and exit at door D where you will find the shuttle transfer area. The Shuttle Transfer Area is outside the AIR NEW ZEALAND Check-in Area. 3. Please wait in the shuttle transfer area for the White Yes Rental Shuttle van and signal the driver. You will be transferred to our office for vehicle collection. Note: The reception working hour is 08:00 to 18:00. The last free shuttle pick up from the airport is 17:45. If you call us to request for shuttle pick up between 17:45 to 07:59, the 45NZD off hour services fees will be applied. Off-hours pick up instruction (Between 06:01pm-07:59am) 1. If you are collecting your vehicle after our business hours of Between 06:01pm-07:59am - you will need to contact us (info@yesrentals.co.nz) at least two working days in advance of the pick-up, to completed the online check-in. All After Hours Pick Ups must be prearranged and are NZ $45.00 (including airport transfer). 2. Once prearranged, when you arrive at Queenstown Airport you will need to call us on 0064 3420 2878. We will charge the full amount due for the rental on the working day before your rental begins - using the credit card you have supplied when add on the online check-in. To ensure your vehicle will be waiting for you at our after hours service, please ensure there are adequate funds on this credit card. The pick up locations for our after hours provider are the same as noted above. 3. If you fail to pick up at off hour, the car will be ready for pick up until next day 11:30am at our branch.
Drop-off instructions
Please return the vehicle to the address as you booked, we provide the shuttle to ride you to the airport. Branch address: 43 Brookes Road, Frankton, Queenstown Note: The reception working hour is 08:00 to 18:00. The last free shuttle to airport is 17:45. All After Hours Drop Offs must be prearranged and are NZ $45.00 (including airport transfer). Dropping off your rental car at our Queenstown Airport branch is super simple, the key things to remember are: 1. Make sure you have fueled up your vehicle to the same level as when you picked it up to avoid a refueling charge (NZD$25). The nearest gas station to our Queenstown Airport branch is the Pak’nSave Fuel on 302 Hawthorne Drive, Frankton, Queenstown 9300 2. Make sure the vehicle is left in a clean & tidy state - we don't expect it to be fully groomed or anything, but a general clean and tidy will help to avoid an additional charge. After checking the above, simply drop the keys off to the branch staff who will do a 2-minute final handover process and your away! Our Airport Shuttle service does work both ways - simply ask for a lift back to the airport when dropping off your vehicle.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Period outside of business hours
Mon:18:01-23:59; 00:01-07:59
Tue:18:01-23:59; 00:01-07:59
Wed:18:01-23:59; 00:01-07:59
Thu:18:01-23:59; 00:01-07:59
Fri:18:01-23:59; 00:01-07:59
Sat:18:01-23:59; 00:01-07:59
Sun:18:01-23:59; 00:01-07:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

New Zealand
Toyota Corolla
March 21, 2023

Pros: Prompt pickup from the airport

Cons: Dirty old vehicle nothing like the one in the picture

Australia
Toyota Vitz
March 21, 2023

Pros: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks

Cons: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks And no one will contact me back

New Zealand
Toyota RAV4
March 20, 2023

Pros: Easy, good value

Cons: The condition of the car was a bit sub standard. but overall mechanically sound.

New Zealand
Mazda Demio
March 20, 2023

Pros: I chose a different car online and got there to get a little car. We wanted a car that felt safe on the open road and it didn’t meet our criteria.

Cons: We were going to go to Milford sound but felt unsafe in the car they chose us

New Zealand
Toyota Corolla Sedan
March 20, 2023

Pros: Prices are better than other car rentals.

Cons: The front desk representatives are too snobbish. They dont even smile.. Especially the one who looks like Bolo Yeung… i dont know why is it bec they dont speak good english or what but nevertheless that shouldn’t be the case… the one who drives the shuttle are polite and friendly.

New Zealand
Toyota Vitz
March 19, 2023

Pros: Didnt have to wait long filled in waiver online before pick up got keys paid deposit and on our way🤩

Australia
Toyota Corolla
March 18, 2023

Cons: I was kept waiting on dropping off the car even though there was an available staff member behind the desk. The customer service is verging on being rude, this is predominantly a cultural issue , there is no deliberate action causing this.

New Zealand
Toyota RAV4
March 16, 2023

Pros: It was easy and smooth process

Australia
Toyota Corolla
March 16, 2023

Pros: Cheapest rental available

Cons: Got another car than asked for. Cars condition was average, and not very clean. Could not reach reception by phone for pickup from airport. Was pressured into taking an expensive extra insurance by unfriendly staff.

New Zealand
Toyota Corolla
March 15, 2023

Pros: Great service.

Cons: Not so much as what I didn’t like. Just thought the cars could be more current.

United Kingdom
Toyota Vitz
March 14, 2023

Cons: The service wasn’t good, we had problems with the breaks on the car so had to drive all the way back to the place. Then it took them ages to get us another car and didn’t seem to believe us that there was actually a problem and weren’t very apologetic. They refused to offer any compensation for the inconvenience. We later found that they had given the car to other people without much further investigation (not very safe) and they also found issues with the breaks. We would not recommend.

Canada
Toyota RAV4
March 13, 2023

Pros: Drop off easy

Cons: Too long for pickup, and lack of communication from rental staff.

Australia
Toyota RAV4
March 13, 2023

Pros: After getting to airport on arrival they were fairly quick to pick up with shuttle bus to take to rental office. On departure they were also quick to take back to airport.

Cons: Lack of talking when pick up and dropping off of vehicle.

New Zealand
Toyota Highlander
March 12, 2023

Pros: It’s economical

Cons: The exterior of the car as per cleanliness was not as per expected

Australia
Toyota Corolla
March 10, 2023

Pros: Did not receive service

New Zealand
Toyota Corolla
March 8, 2023

Pros: Very good overall. Car was of good value.

Australia
Toyota Corolla Sedan
March 7, 2023

Pros: Car was dirty , windscreen inside was very dirty and car had a bad smell like it was wet , that I had to purchase a car air freshener and a can of odour remover

Cons: Pick up was ok drop off was ok But I was a little disappointed that from the booking with discovery to actually rental company I couldn’t pay by Amex

Australia
Toyota Corolla
March 7, 2023

Pros: Very little

Cons: As per initial comment

New Zealand
Toyota Vitz
March 6, 2023

Cons: as mentioned

Australia
Toyota Corolla Sedan
March 6, 2023

Pros: There was no service very rude didn’t know how to speak to people. Just felt like they just wanted our money and no safety was taken into consideration

Cons: No service rude people that shouldn’t be given the job to represent a company

New Zealand
Toyota Aqua Hybrid
March 5, 2023

Cons: A bit primitive, I guess it will get better as establish themselves.

Ireland
Toyota Corolla Sedan
March 3, 2023

Pros: Nothing

Cons: Rude staff, upselling their insurance , additional charge for 3rd named driver contrary to booking, smaller car than the one booked

Australia
Toyota Corolla
March 2, 2023

Pros: Not much

Cons: Having never used a Hybrid no explanation on how it works. No walk through / inspection of Car with agent confirming damage / issues / condition with car prior to departure so we don't get charged for stuff we did not do to the Car. Cleanliness of the courtesy Coach wad disgusting, someone's dirty socks / underwear in the back of the van. Van has not been cleaned in years. Rude agent on phone when rung to ask for assistance, was hung up on.

United Kingdom
Toyota Corolla Sedan
February 26, 2023

Pros: Very old car with 145k kilometres and average condition, rental cost for this type of car was high

Cons: Old cars used without a spare tyre in south Nz is not a good thing

Australia
Toyota Vitz
February 26, 2023

Pros: 1. Hybrid car 2. Shuttle service

Cons: 1. Extra money was charged Discovery told me amount for full insurance and Yes Rentals told me I had no insurance an extra $22 per day, and also that the deposit paid to discovery wasn't anything to do with yes rentals so I was out of pocket the deposit. 2. Car was not clean 3. The only induction to the car was telling me the type of fuel to use 4. We had 2 drivers wanting to drive!!! issues when I got there. Can someone please call me or email to address these issues!!

New Zealand
Toyota Corolla
February 25, 2023

Pros: They were very efficient in getting us to and from airport and into our car .

New Zealand
Toyota Camry
February 24, 2023

Pros: Nothing to like

Cons: Where do I start??

New Zealand
Toyota Corolla
February 23, 2023

Pros: The car had no mechanical problems.

Cons: No useful drop-off arrangement. Car was old and tatty. I don't expect direct service outside of office hours but some guidance on how to call a local taxi, a working support tel No would be good. All this was in the semi dark outside empty depot.

Australia
Toyota Camry
February 23, 2023

Cons: The car was old, steering wheel vibrated on hitting 90km which is below the speed limit in NZ, wipers not working properly.

United States of America (USA)
Toyota Alphard First Edition 7 seats
February 22, 2023

Pros: The price of the van.

Cons: I did not like the age of the car. The images online are all the same. The only indication of age was in the text reading “first edition”. The car is too old and should be retired from rental fleet.

Australia
Toyota Aqua Hybrid
February 21, 2023

Pros: friendly

Cons: they said to email an invoice but only receive terms and condition Doc

New Zealand
Toyota Vitz
February 21, 2023

Pros: Car was a nice drive.

Cons: YES car rentals need to improve on being friendly and helpful. It was minimal customer service. A smile and hello would be nice, along with instructions on what was happening (we didn’t know what was going on while waiting for our car- an update would’ve been nice). We got no greeting on our pick up from the airport, however the woman who dropped us off was actually friendly and have us a smile.

Australia
Toyota Vitz
February 21, 2023

Pros: Bad service and blamed the crack in the windscreen on me. Yet it had chips when we picked it up.

Australia
Toyota Corolla
February 20, 2023

Cons: This was the worst rental we have ever had. The car was not completely clean, the car had a very annoying rattle and that was probably because it had 81100 kms on the speedometer, there were terrible stains on the seats and overall the car was very uncomfortable. The man at the reservation desk was rude and his English was very hard to understand. We will not recommend YES cars.

Australia
Toyota Corolla
February 19, 2023

Pros: The service was very good. Transfers to and from the airport were quick. Completing the paperwork was also easy.

Cons: Nothing to dislike.

Australia
Mazda Demio
February 19, 2023

Pros: To be honest, not much at all.

Cons: Attendants were unresponsive when we arrived. When booking we were under the impression ww we’re getting a Mazda compact SUV which was stated on the booking form. We ended up with the oldest Toyota hybrid, which the door seals were loose, radio antenna was poor, USB port didn’t play music, so just imagine our experience on a 6 hour drive to Christchurch. When returning the car, we couldn’t have wanted to do it any faster, the attendants didn’t even greet us, I honestly wanted to get out of there

Australia
Toyota Aqua Hybrid
February 19, 2023

Pros: It was easy to find and cheap

Cons: The car was dirty inside and out which in turn does not encourage me to return the car clean as requested

Australia
Toyota Corolla Sedan
February 16, 2023

Pros: Nothing

Cons: We’re note told of broker fee ,the car was dirty ,had to insist on replacing rear tyre as it was bald and unroadworthy ,staff unwilling to help and very hard to understand at Yes rentals

Australia
Toyota Alphard First Edition 7 seats
February 14, 2023

Cons: The staff running Yes Rentals were Asian and could not speak clear English therefore the rental arrangement was very hard.

New Zealand
Toyota Aqua Hybrid
February 11, 2023

Pros: They were helpful in providing me with an alternative option to pay via eftpos card instead of visa which was great. I was able to extend my rental without any hassle.

Cons: Nothing at all.They did fantastic service.

New Zealand
Toyota Aqua Hybrid
February 11, 2023

Pros: The pickup and drop off shuttle service excellent. Driver was polite and made us feel like a valued customer.

Cons: The lady at the counter lacked customer service skills, not welcoming at all, not even a smile - we found that bit rude and pretty disappointing.

New Zealand
Toyota Aqua Hybrid
February 6, 2023

Pros: Cheap young drivers and had lots of hybrids so very economical.

Cons: Forgot our early drop off mostly. Car hadn't been wiped down on the inside since last person with rubbish but I understand it was very busy!

New Zealand
Toyota RAV4
February 4, 2023

Pros: It was a bad experience because when I receive the car, the petrol was 4/5 full.

Cons: The car wasn't in a full tank. Hard to calculate the money when returning in full tank ! Bad experience !

Australia
Toyota Aqua Hybrid
February 3, 2023

Pros: N o t h i n g

Cons: Rip off Rude Time wasters Dirty car Bad condition Poor customer service Dishonest Overall a negative experience

New Zealand
Toyota Corolla
February 3, 2023

Pros: Nothing

Cons: See comment above regarding additional charge for late pick up and the lack of ability to process the refund when this service was not used. Plus, although the car was clean inside, the windscreen was filthy, and difficult to see through. Car otherwise fine - what we expected.

Australia
Toyota Corolla
February 3, 2023

Pros: Nothing

Cons: Nothing

New Zealand
Toyota Corolla
February 1, 2023

Pros: Small tidy car as requested similar to what I ordered- good shuttle pick up and drop off service from/to the airport.

Cons: The staff were not very communicative or friendly - if I was an overseas tourist I'd like a more welcoming arrival and departure - you could be the first kiwis our visitors are dealing with and you should be making a better first impression. Some feedback on car return (we made sure ours was vacuumed an wiped down) would have been a nicer departure!

New Zealand
Toyota Corolla Sedan
February 1, 2023

Pros: Nothing. Poor unprofessional operation.

Cons: Terrible service given delays. Misrepresented the model and condition of the car on the Discover cars site.

Australia
Toyota Vitz
January 31, 2023

Pros: Help to load the baggage's

Cons: They are incomprehensible hard to understand their explanation

Australia
Toyota Aqua Hybrid
January 30, 2023

Pros: Service was fast and efficient. We were overall very happy.

Cons: Car wash as clean as we expected it to be. On the outside mainly.

Australia
Toyota Vitz
January 30, 2023

Pros: the pickup process is fast and smooth.

Cons: There is a separate insurance sold by Yes Rentals, which is outside of the insurance paid over Discovercars.com. It makes me feel the info provided on Discovercars.com misleading and ambiguous.

New Zealand
Toyota Aqua Hybrid
January 28, 2023

Pros: Easy and straightforward

Cons: Car wasn't that clean outside and no mod-cons like Bluetooth etc. But I guess reflects price of the rental market.

France
Toyota Vitz
January 28, 2023

Pros: Rapidité et simplicité de la location et service de navette pour l'aéroport, voiture fiable,

Cons: Voiture pas très propre, car laissé en extérieur, pas de livret de mode d'emploi car voiture japonaise.

Australia
Toyota Aqua Hybrid
January 27, 2023

Pros: Staff were friendly.

Australia
Toyota RAV4
January 24, 2023

Cons: I held off getting insurance when booking. I wanted to talk to the rep at the desk about it when picking it up. The same insurance offer wasn't available. They didn't understand that I was after roadside assist in case of breakdown on our long driving holiday. They got short with me. Our car broke down less than an hour later. The mechanic they sent couldn't speak English. We insisted on a replacement car but they weren't happy about it. Second car was better (fewer kms), though dirty

New Zealand
Mazda Demio
January 23, 2023

Pros: Quick and easy, professional and affordable.

Cons: Perhaps they could have had more then just one shuttle van operating to and from the airport otherwise their service was faultless.

Australia
Toyota Vitz
January 22, 2023

Pros: Car was clean, well maintained.

Australia
Mazda Demio
January 22, 2023

Cons: Pick up instructions from the terminal were confusing, the agent did not answer their phone, shuttle drove off without checking if there were passengers, the car was filthy

Australia
Toyota Aqua Hybrid
January 18, 2023

Pros: Pick up and drop off from and to airport were ok.

Cons: Old car, almost bald tyres, a bit dusty inside when picked up. It did not give us the safety feeling, let alone the comfortable.

Australia
Toyota Aqua Hybrid
January 18, 2023

Pros: Very polite and accommodating

Cons: Nothing

New Zealand
Toyota Aqua Hybrid
January 18, 2023

Pros: Fast and reliable

New Zealand
Toyota Aqua Hybrid
January 16, 2023

Pros: Efficient

Cons: Dusty area where collecting and dropping car

New Zealand
Toyota Corolla
January 14, 2023

Pros: Customer service

Cons: Car gadjets

New Zealand
Toyota Aqua Hybrid
January 11, 2023

Cons: The car was not cleaned, service wasn’t great

Australia
Toyota Corolla Sedan
January 10, 2023

Pros: My car warms not ready and they tried to give me a smaller car with hybrid engine that i do not need.

Cons: The car provided was very old, the steering wheel vibrated badly while driving, and the windshield was not cleaned because the window wipers were worn out. If it rained while driving, life could be endangered.

United States of America (USA)
Toyota Alphard First Edition 8 seats
January 10, 2023

Pros: Service agent was friendly and helpful. Although old, the van ran fine.

New Zealand
Toyota Vitz
January 9, 2023

Pros: Very fast and afficiant

Cons: The waiting for return for the $250 bond

Netherlands
Toyota Vitz
January 9, 2023

Pros: It was an easy drop off, but still have not got my deposit back

Cons: The representatives could hardly speak English, they refused my dutch liscence which I have been using everywhere, australia, South Africa, and even here. They made a big hassle about it and made me pay for a lisence translation even though part of my lisence is in English. They never asked for the translation just for proof of payment for the translation, which seems very odd to me

New Zealand
Toyota Corolla
January 4, 2023

Pros: Not friendly

Cons: I had booked a Toyota Corolla or similar and ended up with a Toyota Hybrid Aqua that had already travelled over 90,000kms for roughly $400NZD per day

Australia
Toyota Wish
January 4, 2023

Pros: Japanese radio was useless and no USB charger. Gps booked was unavailable!

New Zealand
Mazda Demio
January 4, 2023

Pros: Fast service

Cons: N/A

Australia
Mazda Demio
January 2, 2023

Pros: The car I specifically requested is Masada but there is no Masada car in the car rent place even it is showing on your website.And we changed to cheap option Aqua with same cost. The rental agency you informed us the insurance from your company is useless and we have to purchase the one from their company and get refund back from your company anytime. However we can not get refund when we calling you and the service agent on the phone is terrible.

United States of America (USA)
Mazda Demio
December 31, 2022

Pros: Great experience altogether. Was very nervous having never rented from Yes before & having seen the location on Google Maps Street View, but pickup was smooth & without surprises, and so was the drop off. The little van between the airport & their location was prompt & efficient.

New Zealand
Toyota Aqua Hybrid
December 29, 2022

Pros: Well coordinated from shuttle pick up to drop off

Cons: Car could have been cleaned better before handing over to us. Car details like kind of petrol should be written on the car key or note.

United States of America (USA)
Toyota Alphard First Edition 8 seats
December 28, 2022

Pros: Convenient location for drop off and pick up cars

Cons: Vehicle was not clean when we picked up and had questionable braking ability. We nearly missed our flight at drop off as it took forever for the shuttle to return and when it did the driver started to leave then stopped so that customers that were arriving could take the shuttle. We were already short on time but then there was an issue with their car so there was a delay in them boarding the shuttle

Australia
Mazda Demio
December 25, 2022

Pros: Yes Rentals should not be included i your list of car rental companies. There was debate around the insurance for which I had paid full cover through your site. I would suggest you remove this option and recommend people get the insurance through the car hire company so you avoid all the worry. Because we didn’t get the insurance Also you charged me &120 instead of &116 as indicated internet receipt. The Yes Rentals people also added on another $16 fee. The coats you indicate are not accurate.

Australia
Toyota Vitz
December 21, 2022

Pros: Nothing , the car was dirty, the staff were rude as could be, charge more money then expected, when charging more they didn’t explain anything

Cons: Everything

United States of America (USA)
Toyota Corolla
December 20, 2022

Pros: Cost

Cons: Everything else

Australia
Toyota Corolla
December 20, 2022

Pros: not much, the car yard is very dusty

Cons: Poor service plus charging 2.5% for credit card. Could not speak English.

South Korea
Toyota Vitz
December 18, 2022

Pros: the car condition was good they provided me a phone charger for free

New Zealand
Toyota Alphard First Edition 8 seats
December 17, 2022

Pros: Nothing! They lend us a very dirty car!

Cons: The car was so dirty!

New Zealand
Toyota Highlander
December 15, 2022

Cons: dirty and dusty inside the car and the reception guy is not very helpful.

New Zealand
Toyota RAV4
December 14, 2022

Cons: We were given an old car. For that money expected a bit more modern model.

United States of America (USA)
Toyota Aqua Hybrid
December 9, 2022

Pros: The only thing that was okay was that the car was in working condition.

Cons: Representative was rude and uncommunicative while picking the initial car. Common details and information was not conveyed about the car or service. Seemed like I was hassling them just being there. On drop off they started climbing in the car and rushing us the second I pulled up before I could even get my luggage out and do a sweep of the car for my personal belongings. Zero communication at the end as well. I was just told to get in a shuttle.

United States of America (USA)
Toyota Vitz
December 6, 2022

Cons: Despite booking additional insurance through Discover, Yes rentals made it abundantly clear that they would not honor any insurance not purchased directly through them.

Australia
Toyota Aqua Hybrid
December 6, 2022

Pros: Affordable car rental

Cons: Poor customer service - language barrier with no one proficiently speaking English. This made communication very difficult. We added a baby car seat - when we picked up the car they just took us into a shed to choose a car seat - many of them had missing components such as base, some were missing straps, some didn’t work. No instructions provided for any seats. No staff had any idea how to install. Some tried to install but installed incorrectly so took us 3 hours to pick up and install seat.

Canada
Toyota Hiace
December 6, 2022

Pros: Great service

New Zealand
Toyota Alphard 2008-2014
December 5, 2022

Pros: Overall great customer service and communication

New Zealand
Toyota Alphard First Edition 7 seats
December 5, 2022

Pros: The check in process was straightforward. Even though this was an older vehicle with high km it performed perfectly and was economical to run. it provided everything we required in a vehicle.

Cons: The wait for delivery to and from the airport was a bit slow. The car had not been cleaned.

New Zealand
Toyota Corolla
December 4, 2022

Pros: Everything was good

Australia
Toyota Alphard First Edition 7 seats
December 4, 2022

Pros: The people were nice

Cons: The van was way to small to start. It was old. The inside was a mess

Australia
Toyota Corolla
December 2, 2022

Pros: I got a car that drove okay

Cons: The car wasn't as fuel efficient as advertised, there was no AC in the car. When I explained the issue I got told that AC isn't guaranteed.

New Zealand
Toyota Corolla
December 2, 2022

Pros: Easy to order shuttle, not too far from the airport

Cons: The staff member working on the desk when we arrived wasn’t very friendly, he also dropped us off to the airport after our holiday, also not friendly, couldn’t manage a smile. Not great customer service.

Australia
Toyota Vitz
November 30, 2022

Pros: Car was good.

Cons: Paying extra insurance

New Zealand
Toyota Camry
November 27, 2022

Pros: They were easy to find and the car was ready. The car was exactly as booked.

Cons: The staff weren't overly friendly. A smile and a little bit of small talk would be nice.

Australia
Mazda Demio
November 26, 2022

Pros: Helpful

Cons: The car ran very well,but there was very little tread on the tyres n bit of damage to the car.

New Zealand
Toyota Vitz
November 26, 2022

Pros: I wasn't impressed with the way we were told about the liability if we had an accident. Sure made me very cautious about my driving and where I parked. I also said I had paid comprehensive insurance when I booked. Are they not aware of this or was I booking 3 rd party.The couple before us we very concerned.

Cons: I was very impressed with the fuel economy. Bit low for us over 65.

Australia
Toyota Vitz
November 25, 2022

Pros: Up to standard for an affordable rental.

Cons: Only that they were a bit of a drive away, but their shuttle service was good.

Australia
Toyota Aqua Hybrid
November 22, 2022

Pros: Nothing

Cons: I ask to drop the car off at 7. 50 instead of 8 and they wanted another $45.

Australia
Toyota Vitz
November 21, 2022

Pros: Reallllly Quick response,

Australia
Toyota Corolla
November 21, 2022

Pros: Convenient location in Queenstown

Cons: Hard to understand insurance

Australia
Mazda Demio
November 21, 2022

Pros: Eco car fuel

Cons: A0k

Australia
Toyota RAV4
November 19, 2022

Pros: Readiness to help.

Cons: None whatsoever.

Australia
Toyota Aqua Hybrid
November 17, 2022

Pros: Easy

Cons: Bit slow on pick-up

New Zealand
Toyota Vitz
November 16, 2022

Cons: No customer service. Hard to understand due to language. No road maps.

Australia
Toyota Alphard First Edition 7 seats
November 16, 2022

Pros: was very easy

Cons: rhe car had a few

New Zealand
Toyota Aqua Hybrid
November 16, 2022

Pros: Free shuttle, efficient pick up and drop off

Australia
Toyota Vitz
November 16, 2022

Pros: Nothing. They are crooks

Cons: They are a very dodgy company, luckily we knew to do checks ourselves and take photos before leaving the car yard as when we got back they tried to blame us for existing damage. If we had not taken our own photos we would have been liable

New Zealand
Toyota Corolla
November 15, 2022

Pros: The service was awesome aswell as the vehicle

Cons: No comment

New Zealand
Toyota RAV4
November 11, 2022

Pros: Everything they said happened...

Cons: Nothing

Australia
Toyota Corolla
November 8, 2022

Pros: Polite

Cons: Condition of car and hurried service

New Zealand
Toyota Corolla
November 6, 2022

Pros: The car was good.

Cons: The reception guy we met was not very helpful. No service mind

Australia
Toyota Corolla Sedan
November 4, 2022

Cons: The car is really old and didn’t maintain properly

New Zealand
Toyota Corolla
October 30, 2022

Cons: Poor service. Car wasn't clean. Radio was in Japanese and didn't work. Rental company told me to download translator on my phone. Definitely would not recommend

New Zealand
Toyota RAV4
October 30, 2022

Pros: Reliable value cars

Cons: Reverse camera not working. Provided next 2 available cars that had one that worked. Would suggest to ensure reverse sensors and camera as important features to be working

New Zealand
Toyota Corolla Sedan
October 29, 2022

Pros: Drop off to the airport was prompt

Cons: Too many hidden charges. $122 unlawfully paid

New Zealand
Toyota Aqua Hybrid
October 28, 2022

Cons: Car was in terrible shape. Looked like it has rolled at some point and been panel beaten then terribly painted. Didn’t feel safe and was quite embarrassing to drive. Weren’t advised of the condition beforehand and couldn’t tell when collecting as the weather (rain and wind) was so bad/weren’t taken to inspect. Picking up the car was also mildly painful due to a seeming language barrier between myself (English speaker) and the representative resulting in miscommunication about method of payment.

New Zealand
Toyota Aqua Hybrid
October 27, 2022

Cons: Thrr we y were hard to understand

New Zealand
Toyota Vitz
October 27, 2022

Pros: Everything. Great car and service.

Cons: Only issue I can point out is being stuck behind another car when I was picking up my car. But I would fault the other customer for this as they took forever to move it (no fault of your company)

New Zealand
Toyota Aqua Hybrid
October 15, 2022

Pros: good service.

Cons: good service

New Zealand
Toyota Vitz
October 13, 2022

Pros: great car very economical. fast drop of service.

Cons: slow pick up service.

New Zealand
Toyota Corolla
October 7, 2022

Pros: Easy and care free. Very friendly

Cons: I want to talk to them about Queestown, recommendations etc.. information, the inn's and outs etc

New Zealand
Mazda Demio
October 6, 2022

Pros: They were very quick in sorting car pick up and drop offs and were not pushy about trying to force extra insurance. Car was good and fuel efficient

Cons: Maybe staff could have taken time to show us around the car features and dashboard lights etc. No real dislikes at all although hybrid car did behave a little strangely on way back to Queenstown going over the hills which was a concern a the time as ot whether we had a problem.

New Zealand
Toyota Aqua Hybrid
September 30, 2022

Pros: Good quick drop off service

Cons: Even though we'd already checked in online and submitted photos of our licenses we still had to do it all over again at the office which took a while

New Zealand
Toyota Corolla Sedan
September 29, 2022

Pros: Shuttle transfers excellent.

Cons: Pressure to purchase extra insurance coverage. Harassed, harangued, poor English so difficult to understand. We ended up doubting ourselves, became unsure about insurance, and stupidly purchased extra unnecessary cover. Felt upset and angry we had acquiesced to the harassment. We have previously rented a car from another agency, the state of the car was beautiful and we felt valued as a customer. Not so with Yes Rentals.

New Zealand
Toyota Aqua Hybrid
September 28, 2022

Pros: Very efficient.

Cons: The cars seats were badly stained and the interior was a bit grotty.

Australia
Toyota RAV4
September 23, 2022

Pros: It was quick

Cons: No floor mats

New Zealand
Toyota Vitz
September 22, 2022

Cons: Attitude of car rental agent on picking up car

Australia
Toyota Vitz
September 20, 2022

Pros: Liked receiving a hybrid,

Cons: Car was older and more worn out than expected. Car seat was not installed, crack on front window. Car yard wasn’t located at airport.

New Zealand
Toyota Vitz
September 11, 2022

Pros: Easy and on time.

New Zealand
Mazda Demio
September 11, 2022

Pros: great value

Cons: had to wait for over 30 minutes for the van to pick us up from the airport -after I made a call and was told it will be 10/15 min

Australia
Toyota Aqua Hybrid
September 8, 2022

Pros: The car was economical

Cons: Car dirty, people running it did not speak English well

New Zealand
Toyota RAV4
September 7, 2022

Pros: Nothing

Cons: The staff on arrival were rude, no smiles very arrogant need customer service training, Queenstown is a place where friendly people should be operating the desk for visitors. Our pick up driver was smoking while we had a 5 month baby with us, we we hired a car seat we assumed there was some type of car seat for the transfer shuttle to the car rental yard as well when we got in the van there was nothing so we had to hold our baby. The driver smelt of smoke and so did the whole van.

New Zealand
Toyota Alphard First Edition 7 seats
September 6, 2022

Pros: Very difficult to deal with. They keep asking to buy insurance and said the one from discovery car is not good. Took ours to get the car at the pick up the car.

Cons: The car is very old, has done more than 250,000km which discovery car never mentioned about the age and milage. The car is very old and dirty. The 3 tyres pressure is over 60 and 1 is only 20. Car seat from the rental company is definitely not safe for kids to use. My kid got rashes first day in it. I saw many people talked about safety issue with Yes rental, why you guys still listing their car without giving all the importance information. Very disappointed.

New Zealand
Toyota Corolla
September 6, 2022

Cons: Did not ask for driver's licence for the extra driver and there is no water for the wiper :( Was expecting a Corolla as booked but got an Aqua instead.

Australia
Mazda Demio
September 5, 2022

Pros: Quick and easy

Cons: They didn’t provide the right car as advertised but provided a worse car and had the audacity to label the car as an Upgrade to what was advertised. Car was so dusty and dirty inside my partner and I had to use an entire bag of wet wipes to clean it.

New Zealand
Toyota Camry
September 5, 2022

Cons: Had to wait almost an hour from arriving at rental car company to being dropped at airport, when told to allow 15 minutes. Staff not very communicative, giving only essential information.

New Zealand
Toyota Vitz
September 4, 2022

Pros: Great pick up and drop off service

Australia
Toyota Vitz
September 4, 2022

Pros: Its a cheapish hire service. The car (Toyota Aqua) was excellent once we figured it out. NZ fuel prices mandate hiring a hybrid, and this one handled water crossings and dirt roads no problem.

Cons: When you hire a car, it's unfamiliar to you and you take on a large responsibility. We didn't know how to lock the car for 3 days because the manual was 100% japanese and no-one told us. In fact no one explained anything, except that if we did any damage at all, we'd be charged heaps of money. There was no condition report or discussion of existing damage, just take the keys, go find your car. Same deal on drop-off - absolutely no questions asked. Generally a dodgy vibe.

Australia
Toyota Vitz
September 1, 2022

Pros: Quick and efficient

New Zealand
Toyota Aqua Hybrid
September 1, 2022

Pros: It’s good overall just a few points I didn’t like

Cons: Baby seat was not cleaned and installed already

New Zealand
Toyota Alphard First Edition 7 seats
August 30, 2022

Pros: The agents were very nice, helpful and efficient on arrival and departure. The process was easy and straight-forward.

Cons: On arrival, we had trouble finding where we needed to be for the shuttle.

Australia
Toyota Aqua Hybrid
August 30, 2022

Pros: Easy and quick to deal with to get on the road asap

Cons: Long wait to return car and key's

Australia
Toyota Corolla Sedan
August 24, 2022

Pros: Easy airport pick up and drop off

Cons: Took a long time to process paperwork. Car was trapped in corner of block and no one wanted to help me access it. Car was damaged outside with poor repair job and dirty inside. Couldn’t connect phone to stereo

New Zealand
Toyota Aqua Hybrid
August 22, 2022

Pros: wonderful - very happy with everything

Cons: age of car

New Zealand
Toyota Vitz
August 21, 2022

Pros: The service was impeccable and the pricing good

Cons: The car music is not changed to English

New Zealand
Mazda Demio
August 20, 2022

Pros: On arrival was asked to pay for extra insurance for security deposit which was not covered in the insurance charged by discovercars

Cons: Unprofessional and unsupportive. The rental agency sales person was in alto find the car seat attachment and he at one stage advised to drive without connecting the car seat. When I said it was against the law, after further investigation he was bled to find the attachment. Initially I was told these cars doesn’t have car seat attachments.

New Zealand
Toyota RAV4
August 20, 2022

Pros: Friendly receptionist

Cons: Car quality was good.

New Zealand
Toyota Vitz
August 20, 2022

Pros: Free airport shuttle, to and from

Cons: Not a warm experience, very mechanical. But that me nit-picking.

New Zealand
Toyota Alphard First Edition 8 seats
August 17, 2022

Pros: Price

Cons: The company reps had no ability to communicate in English.

New Zealand
Mazda Demio
August 17, 2022

Cons: No one from Yes looked over the car with me before driving away and no paper work was provided to mark pre existing defects. This should be (and everywhere else I have used) best practise

New Zealand
Mazda Demio
August 15, 2022

Pros: Quick friendly service, efficient airport transfers.

Cons: Booked through a third party website that charged quite a high booking fee.

New Zealand
Mazda Demio
August 15, 2022

Pros: Best price competitiveness

Cons: time spent picking up the car

New Zealand
Toyota Hiace
August 14, 2022

Cons: Vehicles are not safe,,,they have more health and safety issues

New Zealand
Mazda Demio
August 14, 2022

Pros: the car runs smoothly

Cons: the car was so dirty

New Zealand
Toyota Vitz
August 14, 2022

Pros: The whole process was easy for us . My phone ( with booking details on) had gone flat on the plane but the whole process was just seamless. Car was a nice hybrid and was clean and tidy . Great service

New Zealand
Toyota Vitz
August 14, 2022

Pros: Very quick and efficent

Cons: N/A

New Zealand
Toyota RAV4
August 8, 2022

Pros: great and easy

Cons: why did i pay $10 perday for full cover then have to pay again at the yes rentel feel like i lost money with this

New Zealand
Toyota RAV4
July 28, 2022

Pros: Easy and simple

Cons: It's was pretty good....as above simple and easy... maybe a hard surface yard so bags etc didn't get dirty.

New Zealand
Mazda Demio
July 27, 2022

Pros: The hybrid car was full of petrol, clean and easy to get out of the yard

Cons: Our flight was delayed so we came in at night and I didn’t know the roads, wasn’t sure if there would be ice, so wasn’t comfortable about picking it up at 10pm, but was told I couldn’t alter the booking the previous day.

Australia
Toyota Vitz
July 26, 2022

Pros: Drop-off process

Cons: Checking process commencing at Queenstown Airport

New Zealand
Toyota RAV4
July 25, 2022

Pros: informative and friendly, flight delayed and they made it easy for us to pick up ca after hours

Cons: nothing

New Zealand
Toyota Vitz
July 17, 2022

Pros: Absolutely amazing! The car was so good on gas and was clean. Also the arrangement was super easy.

Cons: Taking a little while to answer there phone but that's about it

New Zealand
Mazda Demio
July 16, 2022

Pros: quick turn around

Cons: the insurance .the way it was done .Their was another customer in the office that had the same problem as us

New Zealand
Toyota Vitz
July 16, 2022

Pros: Everything

Cons: Nothing

Australia
Toyota Vitz
July 5, 2022

Pros: Quick friendly accommodating thanks for an easy transaction highly recommend

Cons: Would rent again with Yes Rentals

New Zealand
Toyota RAV4
June 26, 2022

Pros: Nothing

Cons: Significant language barrier. Unsafe vehicle due to the wrong size and loose battery - very unhelpful and shirking blame.

New Zealand
Toyota RAV4
June 19, 2022

Cons: Insurance coverage felt misrepresented from Discover compared to Yes rentals—we ended up having to cancel the discover insurance and purchase the yes rental insurance at time of pick up in order to get third party coverage. Yes rentals also forgot to have us sign the appropriate documents, and called us when we were an hour away asking if we could come back and that we weren’t covered if something happened. We ended up being able to sign digitally, but this caused us anxiety and quite a delay.

New Zealand
Toyota Vitz
June 17, 2022

Cons: Inside of windscreen was filthy. Nearly impossible to drive with sun coming into window

New Zealand
Toyota Corolla Sedan
June 12, 2022

Cons: There was ice on the windscreen and they gave me the car and I had to remove it.

New Zealand
Toyota Vitz
June 10, 2022

Pros: We could use hybrid car.

Cons: Insurance was a bit tricky. I thought I paid for full cover, but I had to pay it again. It was @ bit misleading.

New Zealand
Toyota RAV4
June 7, 2022

Pros: Great service, quick and easy and they supported our needs often at short notice. Thank you guys This is the second time I've used them, I'll keep using them when I'm in Queenstown.

Cons: Nothing they were great!

New Zealand
Toyota Corolla Sedan
June 5, 2022

Pros: It was convenient for the time

Cons: I didn’t like that what we booked wasn’t what we got, we received a very small car, expecting to get a reasonable sized one. It took around 10mins to get from the airport to the rental car place.

New Zealand
Toyota Vitz
June 2, 2022

Pros: Reasonably priced good service

New Zealand
Toyota Vitz
May 31, 2022

Pros: Fast service

New Zealand
Toyota Vitz
May 30, 2022

Pros: Quick and sufficient.

New Zealand
Toyota Vitz
May 16, 2022

Pros: Great value for money.

New Zealand
Toyota Vitz
May 16, 2022

Pros: Great value for money

New Zealand
Toyota Vitz
May 15, 2022

Cons: Did not like that I had to pay an AGENT FEE

New Zealand
Toyota Aqua Hybrid
May 14, 2022

Pros: The car was in our very tight budget nice and clean did exactly what we needed it to do.

Cons: I didn't read the fine print and thought it was pick up from the airport but once I rang the number they picked me up no troubles and dropped back again fine.

New Zealand
Toyota Corolla Sedan
May 11, 2022

Pros: Prompt pickup and drop off

Cons: As above

New Zealand
Toyota Corolla
May 9, 2022

Pros: Picked up and dropped off from queenstown Airport then signed paperwork. Shown the car then went on my travels

New Zealand
Toyota Aqua Hybrid
May 4, 2022

Pros: value for money. Quick and easy transactions. No fuss.

Cons: No issues at all. Reversing camera would help, but not necessary.

New Zealand
Toyota Aqua Hybrid
April 28, 2022

Cons: Had to call for our pick up when we had provided all details ahead of time

New Zealand
Mazda Demio
April 26, 2022

Pros: The customer service was actually really good. Quick to pick up calls and were happy to assist with 'upgrading' our car

Cons: The cars were dated and we were there in autumn so we thought it wouldn't be that suitable for the winter

New Zealand
Toyota Aqua Hybrid
April 24, 2022

Pros: No nonsense, easy online forms.

New Zealand
Toyota Vitz
April 20, 2022

Pros: Fast pick up shuttle, fast collection of car and drop off.

Cons: I noticed the car was not cleaned before we picked it up, didnt bother me though..

New Zealand
Toyota Corolla
April 12, 2022

Pros: Polite, valued my time

New Zealand
Toyota Corolla
April 5, 2022

Cons: Car was well vaccumed inside however the exterior is very dirty! Not even considering to wash it before getting rented. There was a loud squeaky sound when pressing the pedal brake (not even sure if it is even safe on the road).

New Zealand
Toyota Corolla
April 4, 2022

Pros: Very fast pickup from airport. Hybrid car provided was very economical on fuel, but...

Cons: Windscreens very dirty on pickup - dangerous with sun strike. Broken radio controls in car. Very underpowered vehicle. The manual supplied with the car was not in English. The agent at the depot when we returned the car was difficult to understand and found it difficult to understand me. English definitely not his first language.

New Zealand
Toyota Corolla Sedan
March 30, 2022

Pros: Good car

Cons: Ordered for corolla or similar, but aqua was given

New Zealand
Toyota Corolla
March 8, 2022

Pros: Nothing

Cons: The worst car rental company ever! They tried to rip me off by double charging for the insurance. Although I had bought the insurance online from the website they were insisting that I’m not covered by the insurance. he asked for credit card for deposit but he took a look at the back of the card too! I booked a Toyota Corolla but they only had Toyota Aqua! They had advertised for a car that they don’t have at all! They asked me to return the car earlier than my booked time

New Zealand
Toyota Aqua Hybrid
March 7, 2022

Pros: Happy greeting with good instruction for meeting place.

Cons: A little long trying to arrange payment & digital signing of contracts

New Zealand
Toyota Aqua Hybrid
March 7, 2022

Pros: Excellent service

New Zealand
Toyota Aqua Hybrid
February 27, 2022

Pros: Good car clean and tidy

Cons: Couldn’t understand what they said. Foreign accent and wearing a mask. Could have been more helpful when we had an emergency when dropping car off and left a bag behind.

New Zealand
Toyota Alphard First Edition 8 seats
February 15, 2022

Pros: It was seriously shocking. We will NEVER book with Yes Rentals again. They were horrible when we picked up & dropped vehicle off.. authorised payments on our card without asking first, then it was too late to take it back. The lady threw a sanitizer ay my partner when we dropped the car off and accused us of stealing another set of car keys for the rental we had. SHOCKING!

New Zealand
Mazda Demio
February 12, 2022

Pros: Easy and efficient, good price as wel

Cons: I havent received the deposit back from the rental car

New Zealand
Toyota Aqua Hybrid
February 7, 2022

Pros: Quick response, friendly staff and very respectful to customers. Great car, clean and well maintained. Great service.

Cons: I have no complaints. They are great.

New Zealand
Toyota Highlander
February 4, 2022

Cons: Wipers not working properly and got told it’s safe . But literally had a blob in the middle of the windscreen once wipers have done a cycle . Dangerous when driving with the sunlight beaming .

New Zealand
Toyota Highlander
February 3, 2022

Pros: Pick up was quick,service was great from yard into vehicle.

New Zealand
Toyota Aqua Hybrid
February 1, 2022

Pros: Friendly, great car, inexpensive

New Zealand
Mazda Demio
January 28, 2022

Pros: Easy, affordable and fast service

Cons: .

New Zealand
Toyota Aqua Hybrid
January 23, 2022

Pros: Fast pick up from the airport.

Cons: Confusing prices

New Zealand
Toyota Vitz
January 21, 2022

Pros: Was ok

Cons: Nothing much

New Zealand
Mazda Demio
January 19, 2022

Pros: Fast, cost effective and easy.

New Zealand
Toyota RAV4
January 13, 2022

Pros: Price I guess

New Zealand
Toyota RAV4
January 4, 2022

Cons: Insurance policy

New Zealand
Mazda Demio
December 19, 2021

Pros: It was great

New Zealand
Toyota Corolla
December 16, 2021

Pros: Friendly and efficient

Cons: Nothing

New Zealand
Toyota Corolla Sedan
December 1, 2021

Pros: They were already waiting for us when we arrived. Shuttle was good

Cons: Car was terrible. Many scratches and dings. Not in great condition. Place was a container in a car lot. Didn’t feel professional. Wouldn’t use again.

New Zealand
Toyota Vitz
November 29, 2021

Pros: Straight forward

United Kingdom
Hyundai i20
November 28, 2021

Pros: Friendly service.. great price

Cons: Insurance complication..

New Zealand
Toyota Hiace
November 26, 2021

Pros: Exactly what we expected

Cons: Lady was very helpful

New Zealand
Mazda Demio
November 25, 2021

Cons: They gave us car with a really bald left tyre and when I said something they they where rude and didn’t admit it

New Zealand
Hyundai i20
November 14, 2021

Pros: Made the pick up and drop off process very smooth and relaxed. Got us on the road quickly.

Cons: Little bit of a delay being taken back to the airport while they waited for another customer to turn up before they took us to the airport together. End result meant we had a bit less time at the airport than we had planned and were a bit more rushed getting through security at the airport.

New Zealand
Hyundai i20
November 13, 2021

Pros: They were professional and punctual... great service!!! Easy to use!!!

Cons: I think online they show Hyundai cars... there were only toyotas on the car lot, so maybe just post what cars you have not similar...

New Zealand
Toyota Corolla Sedan
November 8, 2021

Cons: Asking me to change my insurance with discover via offering discounted insurance. try to scare me that I have to pay this or that etc and discover services take too long to process in case accident events. A bit confused process.

New Zealand
Toyota Aqua Hybrid
October 27, 2021

Pros: Personal and friendly

Cons: They didn't tell me that my deposit would take 3-5 days to be refunded when the car came back. They told me when I asked that it would be reversed immediately but the bank system doesn't allow for that.

New Zealand
Toyota Corolla
October 12, 2021

Pros: As above - price and easy to access

Cons: nothing

New Zealand
Toyota RAV4
October 10, 2021

Cons: Brakes needed work. Car had multiple scratches and inside of car clean but stained

New Zealand
Toyota RAV4
October 9, 2021

Pros: Efficient service queries responded to appropriately

New Zealand
Toyota Corolla Sedan
August 26, 2021

Pros: No issues with Yes Rentals. Appalling service from Discover Cars - impossible to get in contact with, insurance policy very misleading.

New Zealand
Hyundai i30
August 24, 2021

Pros: good communication

New Zealand
Toyota Corolla
August 24, 2021

Pros: Really fast service from pick up and drop off. Extremely cheap and got a better car than we originally ordered which is great. Super friendly and efficient would totally use again

Cons: Great service, the car was dirty on the outside, but wasnt a deal breaker

New Zealand
Toyota Vitz
August 23, 2021

Cons: I did arrived at Airport 1.5hrs before my booking time but told no car was available until my booking time!! When I arrived at depot it was full of cars! - Still waiting for my deposit to be refunded

New Zealand
Mazda Demio
August 21, 2021

Pros: The car was clean but not as advertised

Cons: The customer service was terrible and I have been charged twice for the insurance

New Zealand
Toyota Alphard First Edition 8 seats
August 18, 2021

Pros: Reasonably quick for pick up; a bit of a delay in drop off. A bit of a hard sell on adding their own insurance, but as it turns out, we had a flat tire, so it was probably a good thing we got it!

Cons: Service was really very good. We did have to wait a bit after dropping off the car before getting shuttled to the airport, but that was a minor thing. When the car had a flat tire, there was a bit of a run around trying to get the right person on the phone, but it all worked out in the end.

New Zealand
Toyota Alphard 2004
August 16, 2021

Pros: easy to pick up and drop off car

Cons: oil light kept on coming on while driving gas tank on pick up wasn't full, I returned car with a full tank car just felt not safe to drive

New Zealand
Toyota Aqua
August 16, 2021

Pros: Quick drop off

Cons: Tried to push their insurance

New Zealand
Toyota Vitz
August 13, 2021

Pros: Very friendly snd willing to help

New Zealand
Toyota Vitz
August 9, 2021

Pros: The cost of the rental

Cons: There should be more people on the front desk to accommodate customers on arrival.

New Zealand
Toyota Corolla Sedan
August 4, 2021

Pros: No stress

Cons: Nothing

New Zealand
Toyota RAV4
August 4, 2021

Pros: Staff are really helpful while picking up & dropping off the car.

New Zealand
Toyota Vitz
August 1, 2021

Cons: Impossibile drop of the car after business hours

New Zealand
Toyota Alphard 2004-2007
July 28, 2021

Pros: Vert friendly and easy to deal with

New Zealand
Toyota RAV4
July 25, 2021

Cons: Shoddy yard, and charged $45 for a late pickup. Late plane, 6.30pm. Other pickups on same flight. Back yard rental company. Wish I could post a photo of there workshop tent. Discrace.

New Zealand
Toyota Wish
July 24, 2021

Pros: Overall very good 👍

Cons: Professional

New Zealand
Mazda Demio
July 19, 2021

Pros: Cheap right price for the right car on a small budget

Cons: Reception waiting area was cold and unpleasant wouldn’t want to spend to long waiting there

New Zealand
Suzuki Swift
July 6, 2021

Pros: It was easy to hire. The customer service representative was friendly and helpful. Didn't take very long to sign forms and take the car. Definitely would hire from here again. Quick and easy.

Cons: There was nothing I didn't like about the service I was provided.

Australia
Toyota Wish
July 6, 2021

Pros: Ease of pick up and drop off.

Cons: Misleading car description

New Zealand
Toyota Corolla Sedan
July 3, 2021

Pros: If I heard back from you regarding an email it would be great service but you have ghosted me over a refund....

Cons: The poor customer service and not getting back to a email about a refund I was told to do regarding the car agent. You ow me over $64 as told by the people at Yes Rentals in Queenstown. Can you please atleast respond to my email...

New Zealand
Toyota Highlander
June 29, 2021

Pros: Everything was fast

Cons: Nothing to complain about really. Great experience.

New Zealand
Toyota Corolla Sedan
June 28, 2021

Pros: Quick pick up/drop off

Cons: Spoke very little English making it extremely difficult to communicate with.

Australia
Toyota Aqua
June 24, 2021

Pros: Friendly customer service and prompt pick up and drop off. Highly recommended

New Zealand
Toyota Corolla Sedan
June 17, 2021

Pros: Quick service easy going

New Zealand
Suzuki Swift
June 14, 2021

Pros: I liked the price and that they didn’t try bully me into taking extra insurance

Cons: I asked for a Suzuki swift I got a car not similar at all to a Suzuki swift

New Zealand
Suzuki Swift
May 22, 2021

Cons: Insurance problem.

New Zealand
Toyota Corolla
May 15, 2021

Pros: Nice friendly lady.

Cons: The Car was old and had bald tyres. Scared to use it much because of the bald tyres. Not good!!!!

New Zealand
Toyota Corolla
May 14, 2021

Pros: Nothing

Cons: The car was not what it was advertised and pick io counter agent’s hygiene and smell was questionable.

New Zealand
Toyota Corolla Sedan
May 13, 2021

Pros: Vehicle was a Japan import. Still has Japanese language instructions. Radio with limited use as NZ frequencies are different.

New Zealand
Hyundai Accent
May 10, 2021

Pros: Easy and friendly

New Zealand
Toyota Hiace
May 5, 2021

Pros: Friendly and polite lady at the front desk

New Zealand
Toyota Corolla Sedan
May 3, 2021

Cons: Slow, no customer service skills, car was older than expected or what the picture showed, very disorganised

New Zealand
Honda CR-V
April 30, 2021

Pros: It was the worst car rental experience.

Cons: N/A

New Zealand
Toyota Highlander
April 28, 2021

Pros: They were already waiting for us at the airport so didn't even have to call them. Not particularly friendly but got the car swiftly. Drop off was quick too.

New Zealand
Toyota RAV4
April 23, 2021

Cons: We didn’t like the costumer service, waiting time, location & the condition of the car seats for the kids. It was filthy. The representative was very rude telling me that I had to pay for full insurance cover of $250 with them even tho I had already selected it on the website for $10 extra per day. They have a very sneaky way of making more money when they say about the insurance. It’s very hard to even understand what they are saying so people just buy into it.

New Zealand
Toyota Wish
March 23, 2021

Pros: Quick and efficient

Cons: If I was late returning the car I would have been charged an entire extra day- doesn’t seem fair for being half an hour late. We weren’t late .

New Zealand
Toyota RAV4
March 22, 2021

Pros: Nothing

Cons: Lack of english and the fact they tried to charge us for damage to the vehicle that was there when we picked it up. A staff member had left a dirty laundry bag in the back of the vehicle and we found it when we went to load our suit cases in.

New Zealand
Hyundai i20
March 8, 2021

Pros: Nothing

Cons: Chinese hard to understand and car radio had not been converted to English.

New Zealand
Toyota Camry 2008
March 1, 2021

Pros: Friendly and prompt.

Cons: No complaints.

New Zealand
Toyota Estima
February 25, 2021

Pros: Ease of booking, help with queries, car nice overall.

New Zealand
Mazda Demio
February 25, 2021

Pros: The shuttle to/from the airport.

Cons: Poor customer service. Terrible English language proficiency. Staff members didn't want to abide by their own terms and conditions. Car was dirty when I picked it up & wasn't what I had ordered either.

New Zealand
Toyota RAV4
February 17, 2021

Pros: they had a car

Cons: they were rushed with 4 customers waiting to be served and only one attendant. They basically went over the agreement, gave us a key, told us the plate number, and basically that was it on pick up. Pretty much the same on return of the car

New Zealand
Toyota Previa
February 14, 2021

Pros: Van was good for what we needed

Cons: Key fob didn’t work properly. Car was tricky to unlock & lock

New Zealand
Nissan Qashqai
February 9, 2021

Pros: Price is affordable

Cons: Car cleaniness

New Zealand
Nissan X-Trail
February 2, 2021

Pros: Nothing

Cons: Tried to charge me for an extra driver although I already had it included. Charged me $250 bond for insurance I already had car insurance. Car was a mess. Guys at yes rentals not friendly. Very poor

New Zealand
Hyundai i20
February 1, 2021

Cons: Insurance cover wasn’t clear. The insurance was to reimburse what I would have to pay to repair first. Seemed counter intuitive to the purpose for insurance i.e. it’s taken care of for you, less any excess.

New Zealand
Toyota C-HR
January 29, 2021

Pros: Clean car, good mechanical condition, efficient pick up and paper work done quickly. Drop off was very easy too.

New Zealand
Toyota RAV4
January 26, 2021

Pros: good people great service

New Zealand
Toyota Rav4
January 25, 2021

Pros: Efficient, precise process.

Cons: Not really friendly!

New Zealand
Honda CR-V
January 15, 2021

Pros: They picked and dropped us to the airport

New Zealand
Toyota Wish
January 14, 2021

Cons: We did not like that they were happy to refund us and leave us without a car and the luggage with a wheelchair and a walker.

New Zealand
Hyundai iMax
January 13, 2021

Pros: Drop off was quick and efficient. No time wasted.

Cons: The car doors had problem. The air con temperature also was problematic.

New Zealand
Toyota Corolla Sedan
January 12, 2021

Pros: The car we booked wasnt even available at Yes Rental branch at Frankton,Queenstown. So, there isnt anything to like about their service. On top of that they harrass costumer in whichever way they can.

Cons: We had to indulge in mindless argument with staff just to get a car which we already had booked. Again we didnt get it. On top of that they exploit customers by creating issues with car to loot more money from customer. They took out money from my bank account without an invoice of issue they claimed we caused. They dont know what customer service word means. Have used other car rentals in the past but this was by worst experience of all.

New Zealand
Hyundai i30
December 12, 2020

Pros: Was very accomodating and went out of his way to come and assist when battery went flat due to unfamiliarity of lighting

Cons: Car was a little dated but did the trick

New Zealand
Toyota Camry
December 8, 2020

Pros: So easy. No hassle at all. Quick pick up and drop off.

Most Popular Car Rental Deals

Queenstown Airport Car Rental
Minivan
Toyota Alphard 2008-2014 or similar
Toyota Alphard 2008-2014
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Yes Rentals
$87.61 / per day
Queenstown Airport Car Rental
Minivan
Toyota Hiace or similar
Toyota Hiace
  • 12
  • 4
  • 4
  • A/C
  • Auto.
Yes Rentals
$120.38 / per day
The above prices are only approximate and were last updated at 21:46 on 2023-03-19. Prices may vary based on the booking dates, length of rental, and car class.