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Yes Rentals at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: They handle their customers very well. Explanation done quite clearly.
Cons: 1.The car cleanliness can be improved. 2.The two long rubber strip at the top of keep peeling off and I have to fix up while having a long drive.
Pros: Good price, reliable car
Pros: They were efficient.
Cons: No cruise control.
Cons: Vehicle not very clean & smelly Pick up shuttle location not clear
Pros: Amazing service
Pros: Fuel-efficient cars, easy with the pick up process, friendly staffs.
Pros: The pick up and drop off were efficient
Pros: friendly stuff
Cons: car condition is excellent
Pros: Nil
Cons: I asked for a 2-3yr old Toyota Altis. I got a 12 yr old Aqua without notice. No to Yes Rental
Pros: Cheap
Cons: Not flexible thus ended up costing us more than others I think
Pros: Great company and services
Pros: straightforward - no fuss
Pros: Pick up and drop from airport
Cons: I originally booked a Toyota Corolla, but when I arrived to pick it up, the service agent informed me that the only available option was an old Toyota Aqua. This vehicle lacked a proper music system—no Bluetooth, and even the USB connection didn't work. Our entire trip was disappointing as we were forced to play music through our phones. The customer service was also subpar, with staff who could barely communicate in English. I’m extremely dissatisfied and won’t be booking with them again.
Pros: It was defficient and relatively friendly
Cons: There was a small language barrier.
Pros: Nothing.
Cons: Discover cars is a great company. But the company i was booked with ‘YES rental’ Shit service, shit customer service. Made me miss my flight. Staff doesn’t know how to talk to customers. That one person who dealt with me from start to end.( no beard, slightly long hair) Most rude staff with bad customer service. The only reason i’d not be bookking with yes rentals again.
Pros: The staff was kind and everything was perfect.
Pros: Everything was of good standard
Cons: Nothing at the moment
Pros: Yes Rentals are lovely friendly staff, great economical vehicles and great airport transfer service. Saved us a lot of stress! Thanks team!
Cons: Nothing not to like. They only lost one star for car cleanliness due to the windscreen inside being a little grimy bit otherwise everything was great.
Pros: Amazing, very nice staff and great helpful. High recommended!
Pros: fantastic service Great car's condition, good price, brilliant customer service, I will use next time
Pros: excellent service, faster.
Cons: all was perfect
Pros: Great service and very nice staff
Pros: Cool cars! The car is so economy. Saved a lot for petrol.
Pros: Taught me how to drive a hybrid car
Cons: Cute girls beautiful smile
Pros: Fuel efficient vehicles
Cons: Nothing
Pros: Just easy, got picked up and dropped off
Pros: good car ,nice staff
Pros: cheap car and good service. Shuttle service was fast and friendly.
Cons: Nothing
Pros: Nice view! Nice car! Nice company! Highly recommend!!
Pros: cp higher
Cons: cp higher
Pros: Everything
Cons: Everything
Pros: Good job and nice experience driving the car
Cons: Well done
Pros: Very convenient to pick up and return the car, good service
Pros: We rented a car with this rental service and everything went smoothly. The airport pickup was a big plus.
Pros: Nice people Great car Got helped needed
Cons: Nothing
Pros: 1. Clear pickup instruction has been provided prior to departure 2. Friendly staff and the car is super easy to drive!
Pros: The price was good.
Cons: Communication was a bit difficult.
Pros: Quick
Cons: Didn't go over car, didn't realise we had a hybrid car till we went to drive it
Cons: No chance to inspect car on pickup
Pros: Convenient shuttle service
Cons: Could have been a bit friendlier
Pros: Car was nit in clean condition also car was not in good condition. E.g. front driving sear spring came out of seat. Car Considine was nit upmarket to money.
Cons: Car was nit in clean condition also car was not in good condition. E.g. front driving sear spring came out of seat. Car Considine was nit upmarket to money.
Pros: Easy pick up..drop off..immaculate car
Cons: It was a hybrid...a little un sure until I got used to driving it
Cons: When I checked in the reservation agent fixed my rental dates to reflect returning on the 26th, not the 28th. I also got in a day late, which was not the agencies fault. When I returned the car on the 26th they said I had to pay until the 28th, which is not what I was told when I picked up the rental. I would like this fixed and have not been able to reach anyone.
Pros: Staff is friendly.
Cons: Really old car. Which is not mentioned in discovery website. Odometer is over 170k plus km. Wipers not do the job. It’s dangerous driving in heavy rains without proper wipers. The car makes rattling noise when the road is bumpy. Parents can’t stop sneezing when aircon is on, feel like aircon filter has not changed for a while. We paid for 9 days but returned the car within 3 days, don’t feel safe to drive it.
Cons: Not very helpful
Pros: Speedy and friendly staff
Cons: None, all good
Pros: Lovely service from the staff, quick and helpful.
Cons: Took quite a bit of time to get the shuttle from the airport and was just a bit of an extra hassle but as long as you allow time for it not a big issue.
Pros: Clear instructions, car was ready as arranged
Cons: They didn’t review the condition of the car with me when picking up (existing scratches etc)
Pros: Other than a slow pick up due to staff on a lunch break everything else went well.
Cons: As above
Pros: Easy pick up and return to airport
Pros: Easy to deal with the company
Cons: The car was a bit slow uphill but otherwise a good little economical car
Pros: Nice and easy with free shuttle
Pros: No thing
Cons: Lack of safety checks on the car, the van I was provided had bold tyres company mechanic indicated tyres are fine. I refused to use the van unless new tyres replaced they changed front one not back. Went to Milford Sounds 11 people in the car and breaks got so hot and stopped working. Nearly missed an accident. I reckon feel needs to be audited. I will never hire a vehicle from this company again will not recommend any one.
Cons: Requested a medium size car but got a small car. They brought out a corolla which was old, lots of scrapes and dings, dirty and the tyres would not pass a wof. Given another small car but smelt of vomit. Ended up with another small car. Asked for a discount and they said no. Really poor service.
Pros: They were fast and efficient, mostly
Cons: The fact that we got a smaller car than booked
Cons: Was told that since it was 5.30 pm I’d hav to pay $45 for a 5 minute shuttle to the airport when the office was advertised as being open until 6 pm Consequently I had to walk. Very poor service
Pros: Quick turnover Actual car
Cons: Person at reception had a bad cold when picking up car
Pros: Nothing they were the worst I've ever used.
Cons: Everything, we called car a pick from the airport they kept taking others and not us we waited a hour after our first phone call people who waited 2 min went before us.
Pros: Reasonably quick but found agent very difficult to understand
Cons: Offered car was externally dirty and we felt the rear tyres were very worn and dangerous. Second car we were offered was fine.
Pros: The collection and return of the car was efficient
Cons: See above - car passenger window needs replacing and was not on the ‘damaged’ photos
Pros: Easy to book.
Cons: Customer service on the front desk is not very welcoming!
Cons: The car they had for us was not what I selected. Instead of a toyota Corolla they assigned a Toyota aques. It had over 186 000km, numerous scratches and dents and terrible rattles. We tried to ring them to report the constant rattles, but always put on hold. When we returned the car they tried to fit us up with damages to the vehicle. They would not let me speak to the manager, claiming it was his day off, but the agent managed to speak with him??. Disappointed
Pros: easy and fast
Cons: where to be collected at airport wasnt overly clear
Pros: The price was decent, but 'Elite' was a generous interpretation
Cons: The car wasn't available early (our fault, but would have been nice) and the check out process was confusing and very slow.
Pros: Yes Rentals found a car for us, despite not having a booking
Cons: We paid full.price as quoted online, not minus the $96 paid to Discover cars.com. discover claims that this was not a deposit, but full insurance. Yeah right....
Cons: When i booked the car, the amount was $285 and they charged me $8 more when i got the car, and theres another charge from discovercars which wouldve made it $73 more
Pros: Flexiable. They could speak Chinese.
Pros: Very fast service, great shuttle speed. Off site but easily accessible with shuttle approx 5min away airport
Cons: Fast service and regular shuttle
Pros: Overall service and reliability of the car is great
Pros: Efficiency and effortless. Car had done more 200ks but was well maintained.
Pros: No fuss, good cars, easy rental. Definitely recommend, would be renting again with them whenever I’m in Queenstown.
Pros: All good
Cons: Nothing
Pros: Great service, the vehicle we got was very clean .I would definitely use their service in the future.
Pros: I didn’t like the service provided nor the car as the satnav was in Japanese and not English. When I mentioned that to the agent it was mentioned bad luck as we have no other vehicle for u but we can provide a refund So I had to use my phone provider for international roaming At my expense ! Nor did they provide any paperwork for me to receive or sign returning the vehicle
Cons: As mentioned above
Pros: Really fast and perfect car
Pros: Fast and easy pick up. Done all the details paper work a day before so just had to pay and pick up the car.
Pros: One of the cheapest I could find. The Rav 4 was smooth and lovely to drive. Cruise control and backing camera were great. Five of us and luggage all fitted in with a bit of room to spare.
Cons: I thought 9 am was pick up, but had to ring them and ask them to come, but it was not a big deal.
Pros: Easy and stick pick up and drop off. Offered shuttle services been airport.
Pros: Clear and transparent dealing.
Pros: car great service left a bit to be desired
Cons: no one smiled ,lack of communication,a simple good morning at pick up and reception would be nice
Pros: Prompt transfer to and from airport
Cons: Didn’t address my concern with incorrect car being supplied despite other cars e.g. SUV on forecourt that could have instead have been supplied
Pros: Prompt and polite service.
Cons: Car was relatively old.
Cons: Staff less friendly than hoped for.
Pros: Great
Cons: Straight forward no issues
Pros: No hassle easy quick pick up
Pros: Nothing
Cons: I was told that I should pay 418$ while picking up car but I needed to pay 654Aud despite paying 124Aud. This is nothing but cheating as I I booked for 600Aud with 0 excess and a needed to go outside of airport whereas I booked for pickup from terminal. Person coming overseas doesn’t have time to call and get this settled. Overall I would have give minus if possible.
Pros: They were so helpful friendly and cost effective for our 21st anniversary trip!
Pros: Car was great
Pros: Straight forward no hidden surprises.
Cons: Easy and efficient.
Pros: Easy pickup and drop off
Cons: Had an issue with the car during the trip and received no help. They actually avoided helping and said to call a 3rd party, which is really annoying given I don’t know the area
Pros: Good service
Cons: Provided what we need
Pros: Car condition was good.
Cons: Communication was not easy. Changed me twice and still hasn't refunded additionally charged 250 dollars. Very annoying.
Pros: We don't like them.
Cons: Poor communication, over charged under the name of insurance that was already paid. No customer value even after sharing the feedback. Never recommend.
Pros: Medium like
Cons: Medium like
Pros: The car so clean included the interior, all very clean
Pros: Very easy process
Pros: airport pickup and drop off was ok
Cons: there was no service at all. I needed battery jumpstart and they charged $205 for that while I had full comprehensive insurance cover
Cons: Dirty windscreen inside.
Cons: Had to wait to long to get car.
Pros: Friendly service especially since they are quite busy
Cons: no issues
Pros: free shuttle bus with friendly service
Pros: I paid for full insurance cover but when i pick up the car guy who in desk continuesly said to me i dont have full insurance. I showed him my email i got from you but even he said you dont have insurance and persuade me to buy insurance and i paid for full insurance again.
Cons: The two cars we hired weren’t clean. Could have driven it through a car wash before renting it out to another customer. The middle seatbelt would lock up so it was really annoying and inconvenient for the middle passenger. The front desk person was rude and argumentative during check in. He didn’t understand we wanted only TWO drivers in one vehicle and ONE driver in the other- he tried to charge us a surcharge for a ‘third’ driver.
Pros: Excellent service. Very efficient and friendly
Cons: There was nothing I didn't like about the service as that was fantastic. Just a few concerns about the car itself.
Pros: No nonsense and friendly staff. Would definitely recommend Yes Rentals to anyone.
Cons: Car wasn't completely 100% clean when picked up but was definitely acceptable. After a week on the mountain we understood why the car could be so hard to clean!
Pros: Great friendly team. Easy transaction.
Pros: Price reasonable
Cons: Gauging vehicle condition at pickup as above and insurance I was told to pay a bond for insurance and that despite paying for full insurance the excess was $5000 which I would have to pay YES Rentals first then claim back from DiscoverCars.com. Was very unhappy with this arrangement as it was not made clear at the time of booking. The vehicle itself was acceptable although the back seat trim was coming apart.
Pros: Friendly and quick
Cons: No one took us around the car first, or gave us anything to check condition if car prior to taking it.
Pros: Dropoff is quick and efficient, however pickup from airport took some time
Cons: Car is not cleaned properly
Pros: Not much.
Cons: Didn’t answer our call for the shuttle for over 4 calls. Terrible handling of the child car seat situation. We checked in online to “save time” only to go through the same things at your desk.
Pros: Quick, easy, no fuss, with courtesy extended being duly reciprocated
Cons: Nothing comes to mind
Pros: Quick and no hassles, the shuttle was prompt
Pros: The price. That’s it.
Cons: The staff. No idea how my money is going to get back to me or if it will. Car was dirty, staff was condescending and rude.
Pros: nothing
Cons: no car maintenance or servicing done, brakes faulty, they were not willing to wipe the ice off the wind screen. Discovery car advertised 2023 RAV4 but we were given 2017 model without acknowledgement of their mistake. wipers need changing. Interior was smelly and dirty.
Pros: Queenstown staff were the rudest people I have ever met
Cons: The staff at Queenstown were extremely rude (and coughing all over us) Would not ever recommend -
Pros: Not even the price after hidden fees
Cons: Mentioned above
Pros: Value
Cons: Not at airport
Pros: Nothing
Cons: No car breakdown support. They charged me full, did not credit $92 amount already paid to DC. I had to hire own mechanic to untangle snow chain myself. Snow chain inferior quality. On top, they charged me $230 towing fee even though I paid mechanic $230 cash myself. Please attend to refund.
Cons: The cars were old and bot in very good condition
Pros: Nothing
Cons: Everything, car breaks doesn't work properly too
Pros: Was fast getting the car
Cons: Came with extra costs and a bond, did not get the car that was in the picture , it was old run down
Pros: Airport drop off
Cons: The staff
Pros: Very quick and efficient
Cons: Want very clear as to who to talk to at drop off
Pros: The whole process was excellent. Services rendered were professional and clear.
Cons: Nothing.
Pros: friendly staff
Cons: nothing as such
Pros: Staffs are very friendly and supportive, thank you all for the great work! The car is in good condition with the good deal. We had a great time in Queenstown and thank you for be a part of our wonderful travel experience.
Pros: The service was awesome and efficient.
Cons: N/A
Pros: Nothing
Cons: The car was dirty, something spilt all through boot, stunk of ciggerrette smoke, even had ash on door from previous person flicking out window, emailed dank called but no reply and the person I complained to on return had no idea what I was saying!! On top of that they took $250 off my card for insurance which I had already paid for from Discover, absolute rip off!!
Pros: Quick and efficient.
Cons: Nothing bad comes to mind.
Pros: Online check in so that the time at hire counter is fast.
Cons: Everything was great!
Pros: Airport shuttle pick up
Cons: The car should come with usb charging ports
Pros: So easy to deal with and great customer service.
Cons: So easy to deal with and great customer service.
Pros: Quick and easy, told me all I needed to know. The car was perfect for my needs.
Pros: Quick and easy
Pros: Staff are professional and very friendly. Car was clean and in good condition. Very happy with the rental overall given the price and quality.
Pros: Very good, and very nice people, I recommand, the cheapest
Pros: Great value. Efficient.
Cons: Off site (but knew that and worth it for the price) Poor stereo system in the car.
Pros: Not very much to like.
Cons: The cars were old and dirty inside. We were told that they were old cars and thats how they came.
Pros: Friendly and efficient
Cons: Only thing was they weren't at the airport. But provided a fast and efficient shuttle service.
Pros: Car was pretty worn out. It had 225K on the clock. Lots of stains on the seats and carpets. I expected something a bit nicer to be honest for the 9 day rental and the costs involved.
Pros: Easy drop off
Cons: I wasn’t provided the type of vehicle that I booked and the guy on the phone seemed very frustrated with me when i questioned it.
Pros: Price is relatively cheaper than alternatives
Cons: The pickup & drop-off location is not within walking distance from the airport. This means that you need their transport to/from the airport - which requires waiting. You also need to adhere to their availability timings for pickup/return. Otherwise, it was good.
Pros: The shuttle picked us up and dropped us off at the airport. It made things easy for us.
Cons: No bad comments to add
Pros: Very little.
Cons: The agent took ages to process people and then gave me an old car which looked nothing like the one in the photo. Had to insist on a replacement, which was better but still not impressive.
Pros: Car had lots of dents poor condition
Pros: Reasonably quick and easy.
Cons: The circa 2013 Toyota Aqua had had a hard life. Every panel dented, scratched. The back bumper had cracks and it seemed to be "just' holding together. The inside of the windscreen was filthy. A very very tired looking car. On our return, comparing it to the others in the carpark it looked by far the worst. We also were not expecting a hybrid car. I felt like our booking had been almost forgotten and that we were given the garage hack. It was sluggish and the steering was quite loose.
Pros: nothing
Cons: they gave us the car which was not in a good condition and gave us different without informining us and charged us the same price the bill that was given was less and they charged the credit card of hiher amount
Pros: Fraud of claiming sedan car price though compact car was allocated. Should be reported to NZ transportation authorities.
Cons: Fraud of claiming sedan car price though compact car was allocated. Should be reported to NZ transportation authorities.
Pros: They we're very easy to work with.
Cons: Prices and communications was easy.
Pros: Fast pick-up and easy drop-off
Cons: The vehicle was provided with a nearly dead battery. I’m driving the lights on the dash we’re very dim. An obvious sign that the battery was very compromised.
Pros: Well run and great value. The car was an older model but well maintained
Pros: Driver side rear door was jammed & could not open. Passenger side rear door would sometimes jam & not open all the way.
Pros: Cost
Cons: Car not cleaned well Off airport site
Pros: Well priced and effective
Cons: pickup location off site, cleanliness of vehicle and type of vehicle less than quoted.
Pros: Competitive pricing.
Cons: Cars had Japanese documents so to longer to figure out hybrid functions as not explained by staff. First car we hired had tape holding the windscreen and a bald front tyre and scratches on the roof and A pillars. I complained and got a replacement Aqua with 80000km on it. Second car had cable ties to hold the hub caps on!!!
Cons: Felt certain I had booked a Toyota Corolla, but was given a Toyota Aqua which was a smaller and less powerful car.
Pros: It was quick, the car was very reliable!
Cons: The only fault I could say, was they told us when we paid on pickup, that I would get a receipt emailed, and I never got one, so I told them when we returned the car, and they sent one then!
Pros: The price was good
Cons: The condition of the car was awful. It had done a lot of kms. There were scratches and dents all over the car. The steering wheel shook as you drove and the car pulled to the left. There were also 2 stone chips in the windscreen. The car was dirty when we collected it, I had to stop and clean the inside of the windscreen myself. It was probably cleaner when I handed it back
Pros: cars were quite old with high milage. Not worth the money charged! Half of the gadgetries didnt work in cars.
Cons: Very dry and non welcoming staff
Pros: Nothing at all.Thanks for Nothing, awful experience.
Cons: Nothing
Pros: Very average service. Limited English spoken. Car wasn't anything like an advertised Corolla. Car was economical though. Had a fault with the high beam which wasn't good in rural NZ at night, especially in the rain.
Cons: No explanation on how to start the car. No instructions for operating an hybrid car. Had to pull the car forward to load luggage as there was a big puddle of water behind the car.
Pros: Quick processing, ease of extending the hire & received the car requested.
Cons: Inability to call Yes Rentals office by phone & their message bank was full.
Pros: Prompt pickup from the airport
Cons: Dirty old vehicle nothing like the one in the picture
Pros: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks
Cons: I never received my $250 bond back they said 3-5 days and it’s been 3 weeks And no one will contact me back
Pros: Easy, good value
Cons: The condition of the car was a bit sub standard. but overall mechanically sound.
Pros: I chose a different car online and got there to get a little car. We wanted a car that felt safe on the open road and it didn’t meet our criteria.
Cons: We were going to go to Milford sound but felt unsafe in the car they chose us
Pros: Prices are better than other car rentals.
Cons: The front desk representatives are too snobbish. They dont even smile.. Especially the one who looks like Bolo Yeung… i dont know why is it bec they dont speak good english or what but nevertheless that shouldn’t be the case… the one who drives the shuttle are polite and friendly.
Pros: Didnt have to wait long filled in waiver online before pick up got keys paid deposit and on our way🤩
Cons: I was kept waiting on dropping off the car even though there was an available staff member behind the desk. The customer service is verging on being rude, this is predominantly a cultural issue , there is no deliberate action causing this.
Pros: It was easy and smooth process
Pros: Cheapest rental available
Cons: Got another car than asked for. Cars condition was average, and not very clean. Could not reach reception by phone for pickup from airport. Was pressured into taking an expensive extra insurance by unfriendly staff.
Pros: Great service.
Cons: Not so much as what I didn’t like. Just thought the cars could be more current.
Cons: The service wasn’t good, we had problems with the breaks on the car so had to drive all the way back to the place. Then it took them ages to get us another car and didn’t seem to believe us that there was actually a problem and weren’t very apologetic. They refused to offer any compensation for the inconvenience. We later found that they had given the car to other people without much further investigation (not very safe) and they also found issues with the breaks. We would not recommend.
Pros: Drop off easy
Cons: Too long for pickup, and lack of communication from rental staff.
Pros: After getting to airport on arrival they were fairly quick to pick up with shuttle bus to take to rental office. On departure they were also quick to take back to airport.
Cons: Lack of talking when pick up and dropping off of vehicle.
Pros: It’s economical
Cons: The exterior of the car as per cleanliness was not as per expected
Pros: Did not receive service
Pros: Very good overall. Car was of good value.
Pros: Car was dirty , windscreen inside was very dirty and car had a bad smell like it was wet , that I had to purchase a car air freshener and a can of odour remover
Cons: Pick up was ok drop off was ok But I was a little disappointed that from the booking with discovery to actually rental company I couldn’t pay by Amex
Pros: Very little
Cons: As per initial comment
Cons: as mentioned
Pros: There was no service very rude didn’t know how to speak to people. Just felt like they just wanted our money and no safety was taken into consideration
Cons: No service rude people that shouldn’t be given the job to represent a company
Cons: A bit primitive, I guess it will get better as establish themselves.
Pros: Nothing
Cons: Rude staff, upselling their insurance , additional charge for 3rd named driver contrary to booking, smaller car than the one booked
Pros: Not much
Cons: Having never used a Hybrid no explanation on how it works. No walk through / inspection of Car with agent confirming damage / issues / condition with car prior to departure so we don't get charged for stuff we did not do to the Car. Cleanliness of the courtesy Coach wad disgusting, someone's dirty socks / underwear in the back of the van. Van has not been cleaned in years. Rude agent on phone when rung to ask for assistance, was hung up on.
Pros: Very old car with 145k kilometres and average condition, rental cost for this type of car was high
Cons: Old cars used without a spare tyre in south Nz is not a good thing
Pros: 1. Hybrid car 2. Shuttle service
Cons: 1. Extra money was charged Discovery told me amount for full insurance and Yes Rentals told me I had no insurance an extra $22 per day, and also that the deposit paid to discovery wasn't anything to do with yes rentals so I was out of pocket the deposit. 2. Car was not clean 3. The only induction to the car was telling me the type of fuel to use 4. We had 2 drivers wanting to drive!!! issues when I got there. Can someone please call me or email to address these issues!!
Pros: They were very efficient in getting us to and from airport and into our car .
Pros: Nothing to like
Cons: Where do I start??
Pros: The car had no mechanical problems.
Cons: No useful drop-off arrangement. Car was old and tatty. I don't expect direct service outside of office hours but some guidance on how to call a local taxi, a working support tel No would be good. All this was in the semi dark outside empty depot.
Cons: The car was old, steering wheel vibrated on hitting 90km which is below the speed limit in NZ, wipers not working properly.
Pros: The price of the van.
Cons: I did not like the age of the car. The images online are all the same. The only indication of age was in the text reading “first edition”. The car is too old and should be retired from rental fleet.
Pros: friendly
Cons: they said to email an invoice but only receive terms and condition Doc
Pros: Car was a nice drive.
Cons: YES car rentals need to improve on being friendly and helpful. It was minimal customer service. A smile and hello would be nice, along with instructions on what was happening (we didn’t know what was going on while waiting for our car- an update would’ve been nice). We got no greeting on our pick up from the airport, however the woman who dropped us off was actually friendly and have us a smile.
Pros: Bad service and blamed the crack in the windscreen on me. Yet it had chips when we picked it up.
Cons: This was the worst rental we have ever had. The car was not completely clean, the car had a very annoying rattle and that was probably because it had 81100 kms on the speedometer, there were terrible stains on the seats and overall the car was very uncomfortable. The man at the reservation desk was rude and his English was very hard to understand. We will not recommend YES cars.
Pros: The service was very good. Transfers to and from the airport were quick. Completing the paperwork was also easy.
Cons: Nothing to dislike.
Pros: To be honest, not much at all.
Cons: Attendants were unresponsive when we arrived. When booking we were under the impression ww we’re getting a Mazda compact SUV which was stated on the booking form. We ended up with the oldest Toyota hybrid, which the door seals were loose, radio antenna was poor, USB port didn’t play music, so just imagine our experience on a 6 hour drive to Christchurch. When returning the car, we couldn’t have wanted to do it any faster, the attendants didn’t even greet us, I honestly wanted to get out of there
Pros: It was easy to find and cheap
Cons: The car was dirty inside and out which in turn does not encourage me to return the car clean as requested
Pros: Nothing
Cons: We’re note told of broker fee ,the car was dirty ,had to insist on replacing rear tyre as it was bald and unroadworthy ,staff unwilling to help and very hard to understand at Yes rentals
Cons: The staff running Yes Rentals were Asian and could not speak clear English therefore the rental arrangement was very hard.
Pros: They were helpful in providing me with an alternative option to pay via eftpos card instead of visa which was great. I was able to extend my rental without any hassle.
Cons: Nothing at all.They did fantastic service.
Pros: The pickup and drop off shuttle service excellent. Driver was polite and made us feel like a valued customer.
Cons: The lady at the counter lacked customer service skills, not welcoming at all, not even a smile - we found that bit rude and pretty disappointing.
Pros: Cheap young drivers and had lots of hybrids so very economical.
Cons: Forgot our early drop off mostly. Car hadn't been wiped down on the inside since last person with rubbish but I understand it was very busy!
Pros: It was a bad experience because when I receive the car, the petrol was 4/5 full.
Cons: The car wasn't in a full tank. Hard to calculate the money when returning in full tank ! Bad experience !
Pros: N o t h i n g
Cons: Rip off Rude Time wasters Dirty car Bad condition Poor customer service Dishonest Overall a negative experience
Pros: Nothing
Cons: See comment above regarding additional charge for late pick up and the lack of ability to process the refund when this service was not used. Plus, although the car was clean inside, the windscreen was filthy, and difficult to see through. Car otherwise fine - what we expected.
Pros: Nothing
Cons: Nothing
Pros: Small tidy car as requested similar to what I ordered- good shuttle pick up and drop off service from/to the airport.
Cons: The staff were not very communicative or friendly - if I was an overseas tourist I'd like a more welcoming arrival and departure - you could be the first kiwis our visitors are dealing with and you should be making a better first impression. Some feedback on car return (we made sure ours was vacuumed an wiped down) would have been a nicer departure!
Pros: Nothing. Poor unprofessional operation.
Cons: Terrible service given delays. Misrepresented the model and condition of the car on the Discover cars site.
Pros: Help to load the baggage's
Cons: They are incomprehensible hard to understand their explanation
Pros: Service was fast and efficient. We were overall very happy.
Cons: Car wash as clean as we expected it to be. On the outside mainly.
Pros: the pickup process is fast and smooth.
Cons: There is a separate insurance sold by Yes Rentals, which is outside of the insurance paid over Discovercars.com. It makes me feel the info provided on Discovercars.com misleading and ambiguous.
Pros: Easy and straightforward
Cons: Car wasn't that clean outside and no mod-cons like Bluetooth etc. But I guess reflects price of the rental market.
Pros: Rapidité et simplicité de la location et service de navette pour l'aéroport, voiture fiable,
Cons: Voiture pas très propre, car laissé en extérieur, pas de livret de mode d'emploi car voiture japonaise.
Pros: Staff were friendly.
Cons: I held off getting insurance when booking. I wanted to talk to the rep at the desk about it when picking it up. The same insurance offer wasn't available. They didn't understand that I was after roadside assist in case of breakdown on our long driving holiday. They got short with me. Our car broke down less than an hour later. The mechanic they sent couldn't speak English. We insisted on a replacement car but they weren't happy about it. Second car was better (fewer kms), though dirty
Pros: Quick and easy, professional and affordable.
Cons: Perhaps they could have had more then just one shuttle van operating to and from the airport otherwise their service was faultless.
Pros: Car was clean, well maintained.
Cons: Pick up instructions from the terminal were confusing, the agent did not answer their phone, shuttle drove off without checking if there were passengers, the car was filthy
Pros: Pick up and drop off from and to airport were ok.
Cons: Old car, almost bald tyres, a bit dusty inside when picked up. It did not give us the safety feeling, let alone the comfortable.
Pros: Very polite and accommodating
Cons: Nothing
Pros: Fast and reliable
Pros: Efficient
Cons: Dusty area where collecting and dropping car
Pros: Customer service
Cons: Car gadjets
Cons: The car was not cleaned, service wasn’t great
Pros: My car warms not ready and they tried to give me a smaller car with hybrid engine that i do not need.
Cons: The car provided was very old, the steering wheel vibrated badly while driving, and the windshield was not cleaned because the window wipers were worn out. If it rained while driving, life could be endangered.
Pros: Service agent was friendly and helpful. Although old, the van ran fine.
Pros: Very fast and afficiant
Cons: The waiting for return for the $250 bond
Pros: It was an easy drop off, but still have not got my deposit back
Cons: The representatives could hardly speak English, they refused my dutch liscence which I have been using everywhere, australia, South Africa, and even here. They made a big hassle about it and made me pay for a lisence translation even though part of my lisence is in English. They never asked for the translation just for proof of payment for the translation, which seems very odd to me
Pros: Not friendly
Cons: I had booked a Toyota Corolla or similar and ended up with a Toyota Hybrid Aqua that had already travelled over 90,000kms for roughly $400NZD per day
Pros: Japanese radio was useless and no USB charger. Gps booked was unavailable!
Pros: Fast service
Cons: N/A
Pros: The car I specifically requested is Masada but there is no Masada car in the car rent place even it is showing on your website.And we changed to cheap option Aqua with same cost. The rental agency you informed us the insurance from your company is useless and we have to purchase the one from their company and get refund back from your company anytime. However we can not get refund when we calling you and the service agent on the phone is terrible.
Pros: Great experience altogether. Was very nervous having never rented from Yes before & having seen the location on Google Maps Street View, but pickup was smooth & without surprises, and so was the drop off. The little van between the airport & their location was prompt & efficient.
Pros: Well coordinated from shuttle pick up to drop off
Cons: Car could have been cleaned better before handing over to us. Car details like kind of petrol should be written on the car key or note.
Pros: Convenient location for drop off and pick up cars
Cons: Vehicle was not clean when we picked up and had questionable braking ability. We nearly missed our flight at drop off as it took forever for the shuttle to return and when it did the driver started to leave then stopped so that customers that were arriving could take the shuttle. We were already short on time but then there was an issue with their car so there was a delay in them boarding the shuttle
Pros: Yes Rentals should not be included i your list of car rental companies. There was debate around the insurance for which I had paid full cover through your site. I would suggest you remove this option and recommend people get the insurance through the car hire company so you avoid all the worry. Because we didn’t get the insurance Also you charged me &120 instead of &116 as indicated internet receipt. The Yes Rentals people also added on another $16 fee. The coats you indicate are not accurate.
Pros: Nothing , the car was dirty, the staff were rude as could be, charge more money then expected, when charging more they didn’t explain anything
Cons: Everything
Pros: Cost
Cons: Everything else
Pros: not much, the car yard is very dusty
Cons: Poor service plus charging 2.5% for credit card. Could not speak English.
Pros: the car condition was good they provided me a phone charger for free
Pros: Nothing! They lend us a very dirty car!
Cons: The car was so dirty!
Cons: dirty and dusty inside the car and the reception guy is not very helpful.
Cons: We were given an old car. For that money expected a bit more modern model.
Pros: The only thing that was okay was that the car was in working condition.
Cons: Representative was rude and uncommunicative while picking the initial car. Common details and information was not conveyed about the car or service. Seemed like I was hassling them just being there. On drop off they started climbing in the car and rushing us the second I pulled up before I could even get my luggage out and do a sweep of the car for my personal belongings. Zero communication at the end as well. I was just told to get in a shuttle.
Cons: Despite booking additional insurance through Discover, Yes rentals made it abundantly clear that they would not honor any insurance not purchased directly through them.
Pros: Affordable car rental
Cons: Poor customer service - language barrier with no one proficiently speaking English. This made communication very difficult. We added a baby car seat - when we picked up the car they just took us into a shed to choose a car seat - many of them had missing components such as base, some were missing straps, some didn’t work. No instructions provided for any seats. No staff had any idea how to install. Some tried to install but installed incorrectly so took us 3 hours to pick up and install seat.
Pros: Great service
Pros: Overall great customer service and communication
Pros: The check in process was straightforward. Even though this was an older vehicle with high km it performed perfectly and was economical to run. it provided everything we required in a vehicle.
Cons: The wait for delivery to and from the airport was a bit slow. The car had not been cleaned.
Pros: Everything was good
Pros: The people were nice
Cons: The van was way to small to start. It was old. The inside was a mess
Pros: I got a car that drove okay
Cons: The car wasn't as fuel efficient as advertised, there was no AC in the car. When I explained the issue I got told that AC isn't guaranteed.
Pros: Easy to order shuttle, not too far from the airport
Cons: The staff member working on the desk when we arrived wasn’t very friendly, he also dropped us off to the airport after our holiday, also not friendly, couldn’t manage a smile. Not great customer service.
Pros: Car was good.
Cons: Paying extra insurance
Pros: They were easy to find and the car was ready. The car was exactly as booked.
Cons: The staff weren't overly friendly. A smile and a little bit of small talk would be nice.
Pros: Helpful
Cons: The car ran very well,but there was very little tread on the tyres n bit of damage to the car.
Pros: I wasn't impressed with the way we were told about the liability if we had an accident. Sure made me very cautious about my driving and where I parked. I also said I had paid comprehensive insurance when I booked. Are they not aware of this or was I booking 3 rd party.The couple before us we very concerned.
Cons: I was very impressed with the fuel economy. Bit low for us over 65.
Pros: Up to standard for an affordable rental.
Cons: Only that they were a bit of a drive away, but their shuttle service was good.
Pros: Nothing
Cons: I ask to drop the car off at 7. 50 instead of 8 and they wanted another $45.
Pros: Reallllly Quick response,
Pros: Convenient location in Queenstown
Cons: Hard to understand insurance
Pros: Eco car fuel
Cons: A0k
Pros: Readiness to help.
Cons: None whatsoever.
Pros: Easy
Cons: Bit slow on pick-up
Cons: No customer service. Hard to understand due to language. No road maps.
Pros: was very easy
Cons: rhe car had a few
Pros: Free shuttle, efficient pick up and drop off
Pros: Nothing. They are crooks
Cons: They are a very dodgy company, luckily we knew to do checks ourselves and take photos before leaving the car yard as when we got back they tried to blame us for existing damage. If we had not taken our own photos we would have been liable
Pros: The service was awesome aswell as the vehicle
Cons: No comment
Pros: Everything they said happened...
Cons: Nothing
Pros: Polite
Cons: Condition of car and hurried service
Pros: The car was good.
Cons: The reception guy we met was not very helpful. No service mind
Cons: The car is really old and didn’t maintain properly
Cons: Poor service. Car wasn't clean. Radio was in Japanese and didn't work. Rental company told me to download translator on my phone. Definitely would not recommend
Pros: Reliable value cars
Cons: Reverse camera not working. Provided next 2 available cars that had one that worked. Would suggest to ensure reverse sensors and camera as important features to be working
Pros: Drop off to the airport was prompt
Cons: Too many hidden charges. $122 unlawfully paid
Cons: Car was in terrible shape. Looked like it has rolled at some point and been panel beaten then terribly painted. Didn’t feel safe and was quite embarrassing to drive. Weren’t advised of the condition beforehand and couldn’t tell when collecting as the weather (rain and wind) was so bad/weren’t taken to inspect. Picking up the car was also mildly painful due to a seeming language barrier between myself (English speaker) and the representative resulting in miscommunication about method of payment.
Cons: Thrr we y were hard to understand
Pros: Everything. Great car and service.
Cons: Only issue I can point out is being stuck behind another car when I was picking up my car. But I would fault the other customer for this as they took forever to move it (no fault of your company)
Pros: good service.
Cons: good service
Pros: great car very economical. fast drop of service.
Cons: slow pick up service.
Pros: Easy and care free. Very friendly
Cons: I want to talk to them about Queestown, recommendations etc.. information, the inn's and outs etc
Pros: They were very quick in sorting car pick up and drop offs and were not pushy about trying to force extra insurance. Car was good and fuel efficient
Cons: Maybe staff could have taken time to show us around the car features and dashboard lights etc. No real dislikes at all although hybrid car did behave a little strangely on way back to Queenstown going over the hills which was a concern a the time as ot whether we had a problem.
Pros: Good quick drop off service
Cons: Even though we'd already checked in online and submitted photos of our licenses we still had to do it all over again at the office which took a while
Pros: Shuttle transfers excellent.
Cons: Pressure to purchase extra insurance coverage. Harassed, harangued, poor English so difficult to understand. We ended up doubting ourselves, became unsure about insurance, and stupidly purchased extra unnecessary cover. Felt upset and angry we had acquiesced to the harassment. We have previously rented a car from another agency, the state of the car was beautiful and we felt valued as a customer. Not so with Yes Rentals.
Pros: Very efficient.
Cons: The cars seats were badly stained and the interior was a bit grotty.
Pros: It was quick
Cons: No floor mats
Cons: Attitude of car rental agent on picking up car
Pros: Liked receiving a hybrid,
Cons: Car was older and more worn out than expected. Car seat was not installed, crack on front window. Car yard wasn’t located at airport.
Pros: Easy and on time.
Pros: great value
Cons: had to wait for over 30 minutes for the van to pick us up from the airport -after I made a call and was told it will be 10/15 min
Pros: The car was economical
Cons: Car dirty, people running it did not speak English well
Pros: Nothing
Cons: The staff on arrival were rude, no smiles very arrogant need customer service training, Queenstown is a place where friendly people should be operating the desk for visitors. Our pick up driver was smoking while we had a 5 month baby with us, we we hired a car seat we assumed there was some type of car seat for the transfer shuttle to the car rental yard as well when we got in the van there was nothing so we had to hold our baby. The driver smelt of smoke and so did the whole van.
Pros: Very difficult to deal with. They keep asking to buy insurance and said the one from discovery car is not good. Took ours to get the car at the pick up the car.
Cons: The car is very old, has done more than 250,000km which discovery car never mentioned about the age and milage. The car is very old and dirty. The 3 tyres pressure is over 60 and 1 is only 20. Car seat from the rental company is definitely not safe for kids to use. My kid got rashes first day in it. I saw many people talked about safety issue with Yes rental, why you guys still listing their car without giving all the importance information. Very disappointed.
Cons: Did not ask for driver's licence for the extra driver and there is no water for the wiper :( Was expecting a Corolla as booked but got an Aqua instead.
Pros: Quick and easy
Cons: They didn’t provide the right car as advertised but provided a worse car and had the audacity to label the car as an Upgrade to what was advertised. Car was so dusty and dirty inside my partner and I had to use an entire bag of wet wipes to clean it.
Cons: Had to wait almost an hour from arriving at rental car company to being dropped at airport, when told to allow 15 minutes. Staff not very communicative, giving only essential information.
Pros: Great pick up and drop off service
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Learner's permits are not accepted; a full driver's license is required.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Cash is accepted as a form of payment.
An administration charge of 3 % will apply for payments made by credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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