Car Rental – Search, Compare, and Save up to 70%!
Jucy at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly/no fuss
Cons: Old car ++
Cons: waited an hour for shuttle before needing to ring to see wghere they were, supposed to be every 15 mins
Pros: Smooth check-in experience. Free shuttle service from / to airport
Pros: Friendly and helpful
Cons: Limited hours
Cons: I booked a SUV so I dont have to use chains on the mountain . An SUV should be all wheel drive. What we got is a 2 wheel drive hatchback. I feel this is false advertising and was very disappointed as putting chains on and off was what I was trying to avoid..lying around in the mud !!!
Pros: briskand non fussing
Cons: left rear tail light a third full of water. was concerned it might fail
Pros: Guy at the end was super friendly, drop off
Cons: Our flight was slightly delayed and because they shut at a random early time we arrived with no one there. Perhaps if the flight is close to closing time a quick email / phone call of closure times would have been convenient.
Pros: Just need new wipers that’s all Told them on the return and they said they would get onto it
Pros: no hassle, easy to deal with. Provided a GPS
Cons: had to take photos of dents in the car as it was not noted in the contract and advise the Jucy staff in advance so as not to be charged when I returned the car. However, these should have been noted before releasing the vehicle to us.
Pros: Friendly and efficient
Pros: Great service, quick and efficient. Friendly, helpful staff.
Cons: The service was great but we had to return with the car as the windscreen wipers were too worn to work and had to be replaced which took ages.
Pros: Very helpful and friendly staff
Cons: The car I was given looks bad, too many damages internal/external.
Pros: So straightforward and friendly staff. Close to airport so very convenient.
Cons: Persuaded my husband to buy more insurance while I was waiting outside, haha.
Pros: The saleswomen were beautiful.
Cons: Finding your depot on return. Not on Satnav...horrendous stressy time...nearly missed plane
Pros: Friendly and quick
Cons: the car is a little bit old and high milage.
Pros: Friendly, efficient service. picked up/dropped off promptly by shuttle bus.
Pros: Friendly, efficient and very helpful
Cons: Nothing all good
Cons: need to call the shuttle, with international roaming can be tricky
Pros: The branch staff were helpful and friendly
Cons: Call centre we’re not helpful when we had to change the time of pick up
Pros: Good service, but disappointed that Jucy did not have a shuttle bus operating after 3pm on Sunday. Needed to organise a taxi to the airport and this was not told to us prior to booking.
Pros: Very friendly and knowledgeable.
Pros: Easy and seamless
Pros: Very efficient and easy to pick up and drop off. appreciate the pre-check in service making it faster to pick up the car.
Cons: didn't know there was no gps on board.
Pros: Extremely fast and friendly service
Pros: Had to swap cars due engine light but swap was quick and was refunded a day for the hassle
Pros: Friendly quick service
Pros: Quick and easy
Cons: No isofix base for the baby cat seat, not really safe
Pros: Friendly and a great shuttle service
Pros: Helpful and friendly Gave options for after hours. No issues with pick up and drop off. Efficient. Easy to contact
Pros: Affordable product and decent quality
Cons: Efficient and they provided a shuttle for pickup
Pros: Super fast, easy and efficient with a smile. Had zero problems.
Pros: Drop was ok. Car was poor lots of body damage back door rubber feel off every time door opened.
Cons: No much
Cons: I didn't like the fact the shuttle finished at 3.30pm and we had to pay to get to get to the car centre. A cost that was very high as it was a peak time.
Pros: Friendly quick service
Pros: Great value and car was perfect for our needs
Cons: Very friendly and pickup from the airport was great!
Pros: Quick and easy
Cons: They closed too early so I had to walk from drop off location to airport
Pros: Everything was great
Cons: No drop off service after 3:30
Pros: Prebooking is a good idea
Cons: Delivery fee is required even if you go by bus to your office. How to drop-off if your office is closed after 4:00PM?
Pros: Very helpful and went out of her way
Pros: Good shuttle service , cheap car due to our months in advance booking.
Cons: Although Jucy’s checklist indicated the car was inspected and ready to go …. the car had a dead flat tyre and our ‘ ticked box ‘ snow chains were not in the vehicle.
Cons: Life threatening fault. The sliding door (left) with a quite powerful engine would not stop when fully opened. As soon as it reached the back (fully opened) and started to close but the passengers including my 4 old son started to board the car. Terrible. The door jammed his head. When I reported the case to the office (Juice). All they said was 'Oh, it never happened before. You (!!!) must have done something wrong'. Not even apology.
Cons: They made us pay pre exsisting damage Scam
Cons: Absolute money sucker! Will never recommend to anyone. I do think they knew their bad reputation, so they work with other agency to rent out their cars. We purchased Stress Free insurance cover, and had an small accident which barely caused any damage to the vehicle from their own mechanical inspection. Now they are holding me $2000, for a reason the car need a second mechanical check. For the damaged snow chain, they wouldn't accept replacement by ourselves.
Pros: Excellent pick up and drop off shuttle service
Cons: Did seem to take quite awhile to be picked up from airport (20-25mins)
Pros: Customer service was great
Cons: Friendly and helpful
Pros: Helpful staff and hassle free pickup and delivery
Cons: Nothing I didn't like
Pros: Good service and friendly staff
Pros: Quick and friendly, car was fantastic just for me.
Cons: Lack of customer service and attitude of booking staff combined with distance of depot from airport and lack of shuttles.
Cons: So hard to get hold of a person to discuss a change. By phone
Pros: Friendly and helpful and shuttle service was great. Vehicle we were given was especially helpful as the bed in it enable the passenger to rest without having to return to the accommodation. This enabled us to really enjoy ourselves without having to plan everything around finding somewhere to rest.
Cons: Nothing it was great, we didn't need the top box but it wasn't an issue.
Pros: Office closed at 4pm only just made it good communication and pick up from airport
Cons: Tried ringing for over 40 minutes early in the day without answer because flight changed and would struggle to make office before closing, only made it because flight landed 15 mins early. Informed that there were phone line problems.
Pros: Easy to deal with, cheap, free shuttle pick up and drop off to airport.
Pros: Friendliness and cooperation
Cons: We didn't expect and didn't need the roof luggage rack that made it hard to park in city area. I really like the concept of Jucy, but the car itself was quite old.
Pros: Fast service in the centre. Bit of attitude around the fact we had rented via a third party - the fact that Juicy’a website had been down and links not working were the only reason we went through a third party.
Cons: See above
Pros: Amazing cheap and great car.
Cons: Had to walk back to the airport (around 3km) from the jucy car rental Depot as their shuttles only run at specific times during the day.
Cons: Not at airport as stated, no shuttle outside of office hours, full insurance through discover cars not recognised.
Pros: Pick from airport was prompt, car was ok for what it was.
Cons: Weren't very helpful with trying to fix Discovery's messed up booking, didn't really try and help.
Pros: Quick and efficient