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Ezu Car Rental at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Online checkin saved alot of time at the counter.
Cons: Needs a reception area with cover and seating as was wet and no shelter for customers.
Pros: The van was cleaned well, the carseat we hired however wasn't old food etc left under the covers it was discussing and I didn't noticed untill I had left, the worst part is how expensive the bond is with many other rental vehicles I've hired before I've never been charged such a high bond especially after paying extra for FULL COVER on the insurance. Other than that the van was great!
Cons: The face that they don't pay much attention to you as the customer alot of chatter happening in their own language right in front of you then the one staff member speaking or dealing with you just points out where you have to sign etc etc
Pros: Overall good. Just the wait at the airport for pik up. Had to call to get picked up.
Cons: Oversll good except for comment above.
Pros: Free shuttle to/form Queenstown airport, good price, extra drivers at no cost
Pros: Very efficient.
Cons: Nothing, they were flawless
Pros: Great bunch here, was well looked after
Cons: They want the car ‘in a clean and tidy manner or you can be charged $100-200 of cleaning fee’. Be prepared to get a car wash done before you return the car.
Pros: Efficient and cheap
Pros: Poor condition of the car, was more than 250k mileage. Did not have the right baby seat. Had to phone them 5 times for them to pick us at Queenstown airport.
Cons: Everything - condition of the car, no toilet for customer usage, baby seat was a joke. The staff did not know how to install it either.
Pros: Easy to do and puckup
Cons: They still have my deposit 😠
Pros: Very efficient, and a great team!
Pros: quick service
Pros: Easy straight forward. Flexible
Pros: I liked the on line check in it saved time at pick up and was nice and clear.
Pros: Air port pick up after hours
Cons: Car was old. Radio was in a foreign language. I canceled the contract on pick up
Pros: Shuttle service was great, quick transaction on pick up and return.
Cons: Had some difficulty finding the meeting point for shuttle pick up & a language barrier when speaking over the phone to EZU.
Pros: Everything was relatively easy
Cons: All of the service was good, there were no negatives
Pros: It was very cheap.
Cons: You get what you pay for. Very old run down car, not great customer service, have to take a shuttle from the airport, very unclear drop off instructions and when we arrived there was nobody there so took a while to find someone who could help us.
Pros: Easy to deal with the staff
Cons: The Queentown staff was not helpful and knowledgeable enough. Encountered my car key couldn't turn after just 2 hours picked up the car. Called the staff but he kept telling me must pay $100 theh he will come over to check it. While waiting for him to come over, I just looked at Youtube video and was able to rectify it myself. The Christchurch lady staff is more friendly and knowledgeable.
Pros: The only thing i like is they provided pickup from airport.
Cons: Staff was very rude and very unprofessional and at the drop off the lady was literally shouting on us and the unethical and car was very dirty from outside and inside.
Pros: they were great once we got picked up. didn't wait too long for the vehicle once we were at Ezu.
Pros: They communicated well with us, picked us up in a shuttle and allowed us to have an extra hour longer.
Cons: Nothing much, one thing was the kms read 13,000 less in the paper which made me concerned but didn’t concern them on drop off.
Cons: Filthy smelly car. Dirty interior window. Cracks in windscreen. No fog lights, not up to code
Pros: Absolutely nothing
Cons: Car was dented and damaged. Booked a smaller cheaper running car weeks prior and received a old 7 seater and paid 100s extra in fuel. Totaly horrible experience
Pros: Was quick to check in and out. Shuttle service good but just need to be prepared to wait and for the amount of time it takes if it just left before you end up on it.
Cons: Cars CD player rattles had to put something there to stop it and is so outdated you can't connect your phone for Bluetooth to listen to directions through it while ur driving or music. New phones don't have an aux output and the USB kept cutting in and out so you couldn't charge your phone or connect it either.
Pros: Service was good , pretty easy going overall
Cons: Car seats were not installed in the vechile before pick up also had trouble fitting a car seat due to a missing part, brakes on the car definitely needed to be looked at as coming down the crown range it felt as the disc were warping due to excessive heat! Overall would recommend
Pros: Had the vehicle available to us on time.
Cons: The vehicle obviously displayed signs of wear and tear which contributed to the damage which occurred whilst in our possession. Despite being told that we had to return the vehicle in a clean state, the vehicle smelt awful and was not totally clean. Had obviously not had any detailing completed to deliver in a fresh condition. Although the operators spoke English, language was a slight barrier to clear communication. Therefore the process of making a claim for the damage was not delivered well.
Cons: Phoned for pick up-no answer got to depot ourselves car dirty overall depot untidy/disorganised drop off- advised could be 2 weeks till get back insurance deposit of $1000????
Pros: Easy to get and drop off.
Cons: Space of the office as it gets crowded.
Pros: No water for the windshield wiper. Previous renter’s rubbish were left in the front seat compartment Pre-shot photos of the car was not shared with me . There’s no assurance that we had the same photos of any damages. This should be real time photos and should have been emailed to the renter to ensure photos are up to date.
Pros: Very bad customer service
Pros: Easy and compliant and good service
Pros: Easy drop off at the airport
Cons: The “surprise” $1000 deposit on pick up! Most car rentals just put a hold on your visa but not Ezu car
Pros: Good price
Cons: Poor quality of car (holes in the upholstery etc)
Pros: Fast and efficient. Free airport shuttle
Pros: good value for money
Pros: Nothing nice to say about them at all!
Pros: It was so simple. Fast.
Cons: Friendly staff, very simple procedure.
Pros: Good and friendly staff
Cons: Car was not cleaned properly and was a very old model run more than 200K already
Pros: Car was perfect for our trip
Cons: Constructive criticism would only be it would have been nice to have van arrive at airport for our arrival when plane landed. Was a we bit of a wait once we phoned to say we had arrived. Collection site is not at airport. Short ride away not a problem but like I said maybe they should be there upon flight arrival.
Pros: Easy to find the place
Cons: The car is quite old and has some aging damage
Pros: Friendly helpful
Cons: The state/condition of the vehicle.
Pros: Service was fast and efficient. Car was clean and tidy.
Pros: Friendly and helpful staff
Cons: Difficult to contact on arrival at the airport for the shuttle. Had to call 5 times before getting through to organise the shuttle pick-up.
Pros: Great service and transfers to and from were very efficient
Pros: process was easy, staff was very helpful and friendly
Cons: Pick up from the airport was a bit late but no major concerns.
Pros: Polite staff knew there job and happy to assist with bags
Cons: Ezu should advertise the fact that aiport provides free phone service to call them for pickup. I found it via the airport service desk.
Pros: Efficient and friendly service. Shuttle service to and from the airport was on time and efficient. Car worked well and did the job.
Cons: Car was not as clean as I would have expected. Very dusty including what appeared to be sand on the dashboard.
Pros: Reasonable pricing
Cons: Even though it sounded like it was a good value for money, I didn’t feel that way. The car was pretty dated , interior was shocking, mouldy spots all over the floor mats, dust on dashboard, aircon filters….the break was not quite working. Overall, we don’t think it was clean after the previous renter before handled to us. The “ office” was no very little with no shelter for us on a rainy day. But the lady who helped us with paper was pretty friendly
Pros: Prompt and efficient service.
Cons: As we were not arriving at the airport prior to vehicle collection, we did not have access to pick-up from our accommodation which we thought would be available to us.
Pros: Pickup and drop off to airport
Cons: The car that was provided to us was very old. The odometer read around 175000 kms. The breaks of the car were very inefficient. the car wasnt in the best condition. the tyres were wobbly and there was rattling noise at many occasions.
Pros: They were great
Cons: couldnt find where the pick up was told two different places at the airport easy sorted though but confusing to start with.
Cons: "Free shuttle service" from the airport couldn't be used because the drop off time was out of office hours, The taxi recommended also only works office hours. I accidentally locked my handbag in the rental car and needed to get to the airport with another arranged taxi----couldn't get hold of anyone until opening hours. E-zu could NOT deliver my handbag at the airport via 'free shuttle service', although I couldn't use the free shuttle service, because it was out of office hours.
Pros: Polite and efficient
Cons: All was fine
Cons: The car was a bomb 150,000kson the clock, would not go uphill on cold start, damage to nearly every panel
Pros: Easy and fast, did not face any issues. Happy with the servive.
Cons: Multiple unanswered emails sent prior to our pick up date with no reply. Confirmation only answered when calling company direct.
Pros: Easy, friendly, value for money.
Pros: Easy to deal with. Prompt service once I knew where to be collected (at Queenstown airport)
Pros: SCUMBAG SCAMMERS
Cons: SCUMBAG SCAMMERS---When trying to contact pre rental re pick-up etc--Phones disconnected--Then noticed Pre Pay $72.95 gone to Riga account-- SCUMBAGS
Pros: Quick and efficient and no trouble at drop off
Cons: No dislikes
Pros: Very nice peaple to deal with.
Cons: Was abit of a shame as Car WOF ran out while in use. Also Car was low on oil. Maintenance on the engine was poor.
Pros: affordable, easy to communicate
Cons: The car we got was A little bit old
Pros: The shuttle service was great.
Cons: Not given the car we booked.
Pros: Just easy to deal with.
Cons: location and yard is a little sloppy
Cons: the customer service was non-existent. The hidden costs were not properly explained, and very hard to understand due to the poor spoken English. The outside of the car had not been cleaned and was not in good condition, but we were advised if we didn't return it clean, we could be charged up to $200! On top of the overpriced ren fee and $1000 bond! I had excess cover through my travel insurance and find $1000 bond excessive for the car that we received.
Pros: QUICK SERVICE, KIND AND HELPFUL,
Cons: NOTHING REALY
Pros: The car was perfect, well worth the money and the representatives were super nice
Cons: The tank was half full at pickup
Pros: Quick and efficient
Pros: Fast, fuss-free
Cons: Your fleet of cars are old - scratches and dings everywhere, minor cracks on the window... It made me question my safety when I picked up the car. For the price I paid, I expect the actual car I booked (Kia Sportage) and baby seat that is branded.
Pros: No agent in airport to meet as described No signage for this particular company - when we located the shuttle bus the rental office is over 4 km from the airport - cars are old and not looked after - drivers are informed they must wash the car before returning if dirty - drivers informed they must take photos of all damage to the cars which was significant to avoid paying damage on return - only one small mini bus operating which could not accommodate all passengers with luggage -
Cons: Poor communication at rental office Would never use this rental company again !! 3rd division rental company
Pros: Service, car
Cons: Price was a bit high compared to other car rentals I have used. Perhaps Queenstown is more pricey. More importantly, there is not a counter inside the airport for EZU which is a bit annoying and confusing and we had to asl another car rental company how to get to EZU.
Cons: Would not lift our bags into the pick up car, The rental had never been cleaned, still had personal effects from previous people!
Pros: Easy to contact for pick up. Give reliable car even it is old car and high mileage,
Cons: Should provide information what should be done if anything happens. Also should brief us about the full coverage insurance.
Pros: Excellent, friendly and helpful staff
Cons: Very thing ..... poor communication as when we landed we called and were told to take a shuttle at $15 00 per hand x6 when we were told that someone would meet us on landing ... spoke very rudely to Mr on on phone ... and in person... ordered 3 carseats which were both illegal.. and very very dirty. With screw....then argued with me saying they were fine to use... (which Is not the case) .not the car we ordered and the state of the outside and inside of the car was disgusting... when I mention
Pros: Not happy with it they have all old cars they always give old cars for cheap price and by showing flashy cars on discount cars
Cons: Cars are to old and not powerful for Queenstown road.
Pros: The car was the worst car I have ever hired. The outside had dents and scratches on every panel. The front bumper bar was hanging off! The inside was horrific! it was dirty and very old. The back seat had hair all over it and had odd stains on it. The car had over 200,000kms and was the worse car I have ever driven.
Cons: When we discussed the damage, they simply said "its not your car, get over it"
Pros: Ad the vehicle available that was needed for our group.
Cons: We had to get the AA out to check the car as the car wouldn't start. Fortunately we were in a city, but next stops would have been more remote with no cell phone access in a number of places. Turned out it needed a new battery and maybe should not have been rented out with this, as it was an old battery and there was no check or service noted on it.
Pros: Everything went smoothly
Cons: Wasn't given back my $1,000 deposit back when returning the car.
Pros: Nice Chinese agents
Cons: Can not offer 1 day rental
Pros: Not a lot
Cons: No service compared to other companies
Pros: Problem with rental agreement easily solved
Cons: Nothing to dislike
Cons: I didn't get the car I requested.
Pros: Staff were friendly and we also received a free upgrade
Cons: When returning the car we were left waiting longer than I would have liked to be served but overall would still recommend this service
Pros: Quick pick up and off from airport!!!
Cons: Nothing = all was OK
Pros: Not too much time spent waiting and the car was driven to the reception for us to hop into
Cons: It was not the car we thought we would get when booked (Kia or similar) The Nissan was quite rattly and not very nice to drive. Not great value for money. The small portable office was incredibly hot to stand around waiting in and on pickup staff were not very friendly.
Pros: Veru poor
Cons: Staff dont know what they doing
Cons: No shuttle back from the drop off point in Queenstown due to early flight. Problematic in holiday season trying to arrange or book a cab. Chose to return the night prior. Extra hassle
Cons: Old car that could barely make it up hills, was amazed we didn’t break down. Incredible that we paid as much as we did for such a poor car
Pros: Very easy to deal with
Pros: Efficiency of staff in providing car and processing initial paperwork
Cons: Not impressed with delay in return of insurance guarantee payment
Pros: Polite, helpful and easy to deal with
Pros: Staff was friendly at the Queenstown office
Cons: We dropped the car off at Christchurch’s branch and one of the guy was having lunch and we asked about the procedure of returning the car and he just brush us off and said he is on his lunch break. The younger guy who attended to us when he came back from sending customers to the airport was very friendly and helpful.
Cons: Van in very poor condition. Called back after pick up and talked to Manager (Ian). Said there was no option to exchange vehicle, so we were stuck with it.
Cons: I chip on windscreen, was already there though
Cons: I rented the Alphard for family trip, this was the only option when I searched the family car for 7 people. But the quality of ca was the worst which was over 240,000km and the bad smell caused car sickness and even some covers inside the engine room disappeared. I'll never use Ezu Rental car again and strongly not recommend it.
Pros: The representatives were not interested about the dangerous situation we were placed in with the blow out and illegal tyres.
Cons: The cars are old, we got a 2007 MiniVan. Driving up steep slopes was challenging. Minivan inside seating was comfortable. Check year and model at time of booking.
Cons: No complaints all good!
Cons: had to call for a pickup at the airport to the rental car lot - no one answered the phone for 30mins. the rental car was 20 years old. charged me extra $1,000 for a damage despot. no one at the return lot to drive us to the airport, had to call an Uber
Pros: Easy drop off after office hour
Cons: Car is not in optimum condition
Pros: Great value for money
Pros: Clean car, good service, better pricing than other hiring places.
Cons: It was hard to understand where to be picked up at the airport, so that caused a little delay but otherwise it was fine. Perhaps sending clients a photo of the pickup point would help.
Pros: Very friendly
Pros: Car was old but OK.
Cons: Car was old, but OK. MAIN COMPLAINT - website says drop-off Christchurch airport 7:00-22:00. I arrived at 7:00 for 9:00 flight - office was closed, phone went to voicemail, which was full so no msg could be left. Dropped keys, left car. Rescued for terminal drop at 7:50 by kindly next door car hire place. Still waiting for reply to my email, 5 days later.
Cons: Car could have been presented cleaner
Cons: GPS was in Japanese, the buttons was also in Japanese and I didn’t know what to press and the staff didn’t even explain to us how to operate it. When accelerating the car it felt like there was no energy at times. Sometimes when locking and unlocking the car with the car key it would not work meaning I had to lock it manually. Also tried to unlock the boot with the car key button and that also sometimes didn’t work so I had to go into the car to unlock it. A bit annoying.
Pros: Friendly. Efficient service
Cons: Wait time at airport before pick up from car rental
Cons: Car had lots of miles and problems with breaks
Pros: Very efficient service, friendly staff, prompt airport shuttle bus to & from Queenstown airport. Vehicle was very clean
Pros: Car didn’t accelerate , AC was shitty and car felt like plastic, didnt feel safe while driving it.
Pros: It was great service! Especially in a time of need
Cons: The car didn’t sound like it was in good condition
Pros: Price and friendly staff at Queenstown.
Cons: Car was a bit bumped around and found used masks in glovebox. Slow pick up at airport and slow drop off with staff member not believing chip was already in windscreen even though clear on video.
Pros: Prompt pickup and drop off with the shuttle from the airport.
Cons: Crappy vehicle.
Pros: Very easy very friendly had no problems at all
Pros: There was nothing plenty of leg room for every seat including those in the very back
Cons: No usb charging port
Pros: Staff were great. Very efficient. Good value.
Pros: Car was clean and tidy, well maintained
Cons: I had taken full insurance from discover cars but ezu car rental wanted me to take insurance from them so they told me if something happens to car, i would have to pay them 5100$(full cost of car) as i have not taken insurance from them and then only i would claim from discover cars so i ended up paying them as well. Customers service respresentative was ver rude and that started taking in their own language, very disrespectfully, will never ever hire a car from them
Pros: Great communication
Cons: They would't take my money and I had paid insurance yet they wanted $1000 and wouldn't contact Discover and then they attached me in front of my 10 year old daughter and police were called.
Pros: When we left a jacket in the car the rep drop back to the depot, collected it and brought back to the airport for us.
Cons: The car was quite dirty, lots of dings and was well over due for a service.
Pros: Nothing much
Cons: Lack of explanation of details of insurance. No facility for access to airport if making out of hours drop off as the depot is a long way away. $1000 deposit taken from bank account immediately.
Pros: Immediate service
Pros: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).
Cons: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).
Pros: The car drove really well.
Pros: The shuttle made it easy to pick up the car.
Cons: I left a usb connection in the cigarette lighter base and have not had a message to let me know.
Pros: Smooth and efficient pickup and return
Pros: Very reasonably priced-great service
Pros: The team were friendly and super helpful! They dropped me off so I would make my flight and when I left my phone they brought it back to me before my flight! Super helpful and would use them again!
Pros: The car was clean.
Cons: Not much room for picking up and dropping off the car.
Pros: no fuss, no frills, but straight forward, excellent, polite and courteous service
Cons: Unorganized, late, we were asked to image our car, hour and half , car was blocked in, so guys had to move other cars, total time from arriving at airport to leaving, girl microscopes the windscreen and found some little pin marks and asked if I had imaged! Wow I thought here we go, in the end she said ok. Sorry a circus!!!!
Pros: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.
Cons: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.
Pros: Friendly and helpful service
Pros: brilliant service and great team provided shuttle services to and from airport
Pros: Everything clear and fast. I managed to call them when I had any question
Pros: When we originally booked the rental on site it showed we were getting a Suzuki swift, we arrived at ezu rentals & got a Nissan tiida. The conditions of the car were pretty poor BUT was driveable. We werent to happy about the $1000 bond. All in all we were pretty satisfied as it got us to all our destinations around Queenstown.
Pros: They were very helpful. There was some damage on the car and they had photos to prove it was not us that did it. We should have taken photos.
Pros: Very little
Cons: First car they gave us was filthy, I requested another and even that was dirty and had rubbish in it. The say modern cars on their website with nice photos of new cars., I got given a 2006 with no functioning radio or Bluetooth. The whole place is a shambles, I went to get the car seat I had booked and went into their shed, what a mess. I would never use this company again.
Pros: Very good customer service and efficient.
Cons: Nothing too much except the car couldn't connect to my bluetooth which makes the driving is a bit boring.
Pros: The price was the only positive and the service and state of the car did not make this worth while.
Cons: The service was slow - over 1 hour after landing we still didn’t have a vehicle.
Pros: Definitely not recommend this ezu for anyone. Don’t rent a car from here if you don’t want to spend extra stupid money
Pros: Good car at cheapest price I could find
Cons: All was good - perhaps a little slow on the pick up - but not really a worry
Pros: They were efficient and the car was in good condition albeit a bit older.
Cons: It’s a shame that they are not at the actual airport, however, it was still a straightforward and reasonably quick.
Pros: The value of hire was reasonable. Service by agent on the return was very good.
Cons: Disappointed by process for pick of car (given I had provided all flight details etc. Car quite old.
Pros: The staff were friendly and helpful. Everything was made pretty easy.
Cons: Booked the Suzuki Swift or similar. We were given the most beat up looking Nissan Tiida. It was dented and scratched up. The transmission was slipping, the accelerator pedal was sticking. There was someone’s old used face mask in the car and it smelt horrible.
Pros: Nothing really
Cons: The vehicle was really dirty. The tire was worn out and wheel allignment was out as well. Seems like they dont look after their cars. Wouldnt book again from them. Rather pay bit more with other known rental companies
Pros: easy to talk to...and no trouble to fix car
Cons: wrong car provided at sites....and asked about cracked front bumper when car was provided with cracked front bumper...photo,s were taking by us at pick up...
Pros: They were friendly enough
Cons: We had to wait almost an hour at the airport to collect the vehicle as had problems contacting the company- the number on the rental agreement redirected us to Christchurch, so was initially told I had the wrong person. It took 2 of us phoning to get someone to come pick us up, then another call to confirm they were coming when they didn't arrive in their given timeframe. The car also wasn't as clean as expected, especially the internal windscreen, but that was easy enough to wipe over
Pros: Picking up and taking us back to the airport.
Cons: The $1000 removed from your credit card without being forewarned not a great start to the holiday and it taking a few days to be returned was not ideal even our ZQN hotel took $1 or just kept cc on file till check out
Pros: Service guy was nice
Cons: It was time consuming, also the chains provided were broken and unusable. They did not seem to care when I told them this and did not provide a refund for the extra $50 I paid for these.
Cons: Ezu Car Rental are crooks. They rented us a car with a damaged wheel and then charged us $818 to not only replace the wheel on return but also took it upon themselves to service the entire car at the same time. $818 for a single flat tyre that caused us to be late to our next destination as we changed it on the side of the road is criminal behaviour. We will be engaging with Ezu Car Rental for a full refund and I do not recommend anyone use them.
Pros: it didn't break down
Cons: shuttle bus took too long. Car had no water in it for the window wipers - so maintenance might be an issue
Pros: Efficient, friendly, pick up, drop off from/to airport was an added bonus.
Cons: Check car - rego and WOF as this was quite time consuming - 1hr to pick up car?
Pros: Flexibility and helpfulness
Cons: Nothing applicable
Cons: The Toyota Alphard we received was 20 years old not like the one in the photos we booked which looked like a new vehicle , we also had a very unpleasant smell inside, my wife opened door from outside and the handle broke off, now they are holding $500 to repair it, the handle looked like it had previously been glued, wasn't the best experience.
Pros: Good pricing, helpful staff, quick & efficient service.
Pros: Car was great and service was the best i’ve had.
Pros: They were very upfront about what was expected and followed their own guidelines as to returning bond. Car was very clean and process easy.
Cons: Vehicle had high mileage and was showing signs of high usage.
Cons: Car seat for infant wasn’t installed, we had to do it ourselves.
Cons: Wasn't clear on how we would pick the car up at the air port. The payment sheet said there would be some one at the airport to meet us as we came off the plane with a card with our name on it. After looking around for a while we rang the car company who then sent a driver out to pick us up. would have been much easier to have know that at the beginning.
Cons: The idea that we had to take an extra 40 minutes at the car wash next door cleaning the car to avoid a $200 cleaning fee is ridiculous. Never in my life have I been forced to go to a car wash for a rental car. Never renting there again.
Cons: The van they gave us the paper work for and told us to find in the carport was not even on the premise. They said they would get it here but couldn't tell us how long it would be so gave us another van instead. The brakes were terrible, the transmission changed gear poorly (as in slipped) and the hand brake barely worked at all. I understand that cheap doesn't get good, but this thing should not have been on the road especially if it was to be rented by a novice driver.
Pros: staff were friendly
Cons: It took three telephone calls for the rental company to answer telephone and around 1/2 for transport pick up to Ezu rental cars, bearing in mind NZ has severe staffing shortages at this point in time
Pros: Choice of baby seat.
Cons: The baby seat had seen better days.
Pros: Getting picked up at the airport by a nice looking Chinese lady. Haha
Cons: We got given an unwarranted car, which we had to fix on our travels. The car was making not the most healthy of noises and no help from EZU
Pros: Very helpful people eas
Pros: Friendly service
Cons: Had to stand outside in the rain in the queue
Pros: Easy drop off.
Cons: The car broke down at the top of a mountain.
Pros: Free extra drivers, reasonable condition car, great van
Cons: Uncertainty around providing car chains even though they were booked well in advance, shuttle and return times was limited in hours
Pros: Tara was awesome and communicated well with us regarding 4WD requests and made the drop off and getting back to the airport super easy.
Cons: We had to wait approx 1 hour once we got to the rental place to be sorted with our car. While the car was clean and tidy it smelt terrible - probably due to carting around wet snow gear but it definitely smacked you in the face everytime you got into the car.
Pros: Nothing really
Cons: Waiting time, rental agent office, I did not get car I wanted, car was old, no power, machine noise and needs mechanic attention.
Pros: Friendly helpful staff, perhaps just not enough staff on.
Cons: Long wait getting the car, could only wait outside in the cold.
Pros: Poor service, we waited an hour at the airport before being picked up even after calling them 3 times and being told they were on the way.
Cons: I had booked a Kia Sportage AWD specifically because we were heading to the snow. We were given a Rav 4 2WD and didn't realise it was 2WD until we had issues with the car slipping where an AWD would not. I would not recommend EZU car rental in Queenstown.
Pros: Value for money was much better then the normal rental car companies
Cons: On drop off the shuttle attendant was impatient and extremely unhelpful
Pros: Quick handover and drop off. Very efficient. The let down was the quality of cleanliness of the vehicle rented.
Cons: Car was not clean. There's mould growth due to the wet carpet, it smelled like a stinky wet dog whenever we got in it and smelled really funky when we turned the heater on. Necessary especially during a winter trip. It looked like a very old, beater of a car with headlights were very dirty. Got a 2014 model but looked and ran like something built in the early 2000s. It felt like we were given a crappy car because we didn't book direct.
Pros: Not a lot - transfer van dropped us off and didn't unload our luggage and drove off to pick up other clients. Had to wait half an hour for him to return
Cons: Not a lot - seat jammed in van and could not be moved back
Cons: Waiting at the airport in the cold with infants for ages. Then to tell me go and find my car in the car. 😡😡
Cons: The car was not roadworthy: drivers side windscreen wiper broken, front tyre with tread below legal limit and the snow chains rented were broken
Pros: free upgrade to SUV, staff were friendly and helpful
Cons: very small check-in office, took quite some time to get car
Pros: Friendly staff
Cons: The car had an overwhelming odour. We returned it after 24 hours.
Pros: They were extremely friendly and everything went as smooth a clock work.
Cons: Was told they would be there to pick us up in 15 mins from airport however we were still waiting half an hour later and had to call 3x to ask where the shuttle was.
Cons: No pick up at the airport late at night even though we had received confirmation. They did not answer their phone either. We were stranded with our whole family and luggage and had to order a maxi taxi to take us to our accommodation. We then had to make our own way to pick up the car the next day. EZU blame Discover for not notifying them of the change in pick up arrangements and Disvover blame EZU and say they received confirmation- either way we as the customer suffered and were not refunded.
Cons: car was not what we had been told was booked. we had a 4wd and it want. the rental counter was different to the company booked from so no help at all . no on the ground presence for issues
Pros: They were able to extend by rental by 24 hours at late notice when I had my flights cancelled.
Cons: It would have been helpful if they could have provided a separate receipt (rather than just an EFTPOS receipt) for the additional day of rental, so that I could use it for insurance purposes.
Pros: Very friendly team and very impressed with their service
Cons: Unhelpful staff, inadequate POS system, not considerate of flight cancellations interrupting travel plans. No customer service like most of the other larger/reputable companies.
Pros: Good value
Cons: Good apart from leaving. That was terrible
Cons: English not good. Remote office. They said someone would be at the airport, but instead we had to find a pay phone to call them on 1300 number and then wait 25 mins for a shuttle bus. Model of car was very old.
Pros: Nice customer service agents, efficient shuttle service
Cons: Initially they tried to rent us a car that did not have the legally required tire tread depth. As we were in icy conditions over Winter this was very dangerous and we pointed that out and asked for another car. We got a different car (which had some mechanical issues but drove) but we noticed on return that they had rented out the cars with the faulty tires. This is an accident waiting to happen. We also received the wrong size snow chains.
Pros: The shuttle from the airport was quick and efficient.
Cons: The check in process.
Pros: They collected us from the airport to collect the vehicles
Cons: Nothing, it was a straight forward transaction, friendly team, and the vehicles were good quality.
Pros: as mentioned above.
Cons: maybe not being closer to the airport like other rental car companies
Pros: Bums on seats. Otherwise good price for a van, but i would shop around next time. Lady was nice.
Cons: Deposit, having to fix and find a place in a strange town to fix a tyre. Opening the car door and the handle breaks.
Pros: Reliable SUV
Pros: It is cheaper than other car rental, and their service is friendly. We got a car that is better than what we expected.
Cons: Only one counter is open during pick up.
Pros: Easy to pick up and drop off, nil waiting around, nice and tidy.
Pros: Good deal and very good choice of cars. Very nice and helpful staff. Def l will use it again.
Pros: Efficient and value for money
Pros: Very easy to deal with.
Cons: Crap still haven't head back or been refunded my money
Pros: They made it easy to rent from them. Car was as advertised.
Cons: The car windscreen was so dirty on the inside and hadn't been cleaned for some time. It was difficult to see through it at times.
Cons: Charged 1000 on eftpos which we were not told about. Late to pick us up from airport. Car leaked from around windscreen. Cars radio didn’t have a band expander so could only just get 1 radio station
Pros: Shuttle service from airport to rental missed us. So, they gave free car upgrade which we didn't expect.
Pros: car steering was vibrating at 90km speed. Even I wasn’t aspecting that old car I will get. I will never use them again.
Cons: I will never use ezu again
Pros: The price was good but I'm not sure if it was worth the hassle
Cons: On confirmation of the booking instructions were that there would be a company representative with on name in a board at arrivals, no one there, no one answering the phone. Eventually phone was answered told to go outside and await shuttle. Driven back to depot where it took over half an hour to sort out the one customer before us. GPS on car stuck on last customers journey and weren't sure how to clear it but didn't want to go back to depot as too much hassle so no radio etc the whole time.
Pros: Easy to book great value
Cons: Having to have have a $1000 taken from credit card during hireage time
Pros: Very fast at getting your paperwork done, when picking up and dropping off.
Cons: Got a flat, called them as per the agreement and they were no help at all, a person from AA had to call them in order to figure out what the hell was going on. Took the 1000 dollar deposit off us because we didn’t have the invoice for the tyre change at the time EVEN THOUGH I PAID FOR THE TYRE CHANGE MYSELF and told us to claim it afterward. The entire last day of our stay was taken up by a single flat tyre simply because we were not allowed to change it ourselves, it’s a 2 minute job.
Pros: Friendly caring service. Loved being upgraded - made a real difference to our driving experience and comfort.
Cons: Depot in Frankton needs clearer signage. A van parked in the driveway made it very difficult to see the signage for EZU. Also the GPS didn't show up either the street address (only showed Glenda Drive, not 234) nor the name of the company. This meant we wandered around Glenda Drive and elsewhere trying to find the depot and getting very anxious.
Pros: The vehicle was a great size for our group, the staff were friendly.
Cons: $1000 bond that was required. Quite an inconvenience to a holiday, especially when I paid for full insurance with Discover Cars.
Pros: Fast processing when I arrived.
Cons: Waited a bit for the shuttle van to pick us up from Airport and also wasn't the style of car we wanted when we arrived. Maybe I didn't read the fineprint about paying an insurance bond on arrival, but it was refunded at the end of the rental.
Pros: very efficient and accommodating
Pros: They were on time for pick up and they upgraded our car as well. So friendly and the process was easy and hardly any paperwork to fill out.
Cons: Dirty face masks in glove box
Pros: Lovely service. Would highly recommend.
Pros: Good service from staff
Cons: The car was old and not what I paid extra money for the Suzuki Swift. Not happy.
Pros: They are a short drive from the airport but are very responsive and have a shuttle service - we didn’t have to wait any longer than 10mins. Both pick up and drop off for the rental was easy and hassle free.
Pros: Quite efficient and helpful people to deal with
Cons: Quite satisfied
Pros: Quick and efficient, good communication and great vehicle.
Pros: Easy and fast
Pros: Good car, tidy
Cons: The way they stored the car seats and no knowledge of whether they were within the expiration period.
Pros: Nice car in nice condition
Cons: The car broke down with a flat battery. The battery was an original battery that looked very old (this was the AA technicians comment). When it would not start again later in the day I had to say I would be returning the car for a replacement, before they accepted any responsibility at all. While their rates were great, their service and the quality of the cars were less impressive.
Pros: easy to deal with
Cons: it was advertised as an 8 seater. We should have been advised this was not for 8 adults
Pros: Staff was very helpful. Highly recommend them..
Pros: Friendly people
Pros: Quick collection and drop off at airport.
Cons: Damage to vehicle with tape holding bumper on, inside windscreen very dirty and no window washer water. Also, middle seat in 2nd row the seat belt buckle was hard to release and also the belt kept tightening across shoulder and wouldn't release unless it was unbuckled.
Pros: Good value for money
Cons: Office was untidy and hard to get into, no steps only pallets stacked up. It didn't feel very safe.
Pros: Must go with them
Cons: Our flight was early still he reached on time 👏
Cons: They are rip off, charged us extra insurance when we got there. Never going to book with them ever again.
Pros: Great price, efficiency at pick up whdn
Cons: Not sure what the policy is either but the van arrived with no car seat - if it was a short distance it would be okay and although it was you had to take the main road to get to the car rental depot and the car travels at speed
Pros: Fast and quick service, from the time booking online to pick up car
Pros: Neat and clean car with amazing customer service
Cons: All went well !!
Pros: Very good service, and suggested a few things to make the whole thing a lot more smoothly.
Cons: No complaints
Pros: Quick Service! Carseat was very comfortable for our baby too.
Cons: No dislikes
Pros: Efficient - helpful - easy to deal with - value for money - excellent service - would definitely use them again
Pros: Very efficient and fast with the pick Up and easy drop off.. Also I got to hand pick my car seats for my girls which was amazing.
Pros: Terrible experience
Cons: I rented a late model 2020 car & was provided an old 2005 car. Very disappointed
Pros: Customer service
Cons: Car was not what I had booked, then I was told i was getting a nee model of the Jeep, which they didn’t have available. Then gave me an old model when i had paid for premium as advertised. Baby seat was in a very poor condition, was not secure enough in the seat for our little one. I had to buy a nee car seat the next day and return their dirty one. Car’s wipers were in terrible condition. Passenger vents were broken. Car was a written off repair, this is not the rental standard of car renta
Pros: Friendly efficient staff; car was what they said I’d get
Pros: Quick and easy
Cons: car was dirty and very slow, quite a few rattles
Pros: The shuttle to and from the airport made life easier. Also they recognised we were cutting it close with the time of our return flight and made haste to get us there on time :)
Cons: that the cars were offsite of the airport and you had to wait for a shuttle. also when we got to the cars there was no reprasentative there to give us the car so we had to wait 20mins to get a car. we also had to wait when we dropped off 30minutes to get the shuttle back to the airport as no one from the company was there when we arrived
Pros: Quick and easy
Cons: Old car
Cons: My vehicle was not ready on the day of arrival. Had to wait an hour for them to sort out my vehicle.
Pros: It was competitively priced.
Pros: Do not be put off by the tiny Office shed, the Staff are just great! Chinese? Korean maybe but we didn't care they were very good!
Pros: very efficient. shittle service in time and got our car exactly as described in the booking. staff were very accommodating.
Pros: polite, courteous, reasonably efficient
Cons: Waiting to get going
Pros: Excellent value and service.
Pros: The agent was excellent. Friendly , good advise re area and things to do in Queenstown
Pros: Picked up from airport and dropped back car was great
Cons: Nothing it was good
Cons: Vechile needs new headunit as its all import Japanese and you cant play music. Brakes needs to be checked aswell as it was very spongy.
Pros: No service - so can't comment.
Cons: What service? Does this company exist - or is it lying low where refunds are involved?
Pros: They were nice people. Very patient with me even though how frustrated I got
Cons: They were fine. It was discover cars insurance and deposit that pissed me off
Pros: They did not charge the ridiculous over 70s amount. Fabulous.
Pros: They accommodated flite changes.
Cons: The language barrier, unable to understand the female attendant. Her English was very broken and hard to understand.
Pros: Nice easy instructions on how to contact them once we arrived in Queenstown. They didnt have the brand of car in stick so gave us a nissan which was not very comfortabkle and the fan belt required attention. I phoned them up and they upgraded the car Free of charge due to lack of tourist at the time(level 2 for parts of the country)
Cons: Everything was fine.
Pros: Ian was easy to communicate with and prompt getting us in the road.
Cons: Nothing really comes to mind but a future improvement could be having the vehicle ready at the airport, although probably not feasible with space and the fact that pre processing needs to be carried out before driving away
Cons: Didn't travel due to lockdown. Tried to cancel in advance via several messages and calls but had no reply.