Queenstown Airport (ZQN), Queenstown, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ezu Car Rental at Queenstown Airport

7 Sutherland Lane, Frankton, Queenstown 9300
0064 212 863 456
Pick-up instructions
1. Upon collecting your luggage at Queenstown Airport, follow the airport signs directing you to Transfer/Locker area. After exiting the Departure Gates, walk straight ahead for 20 meters to the corner on your right. You will see green signs indicating "Transfers." Please call us at +64 21 199 3456 from this location, and our shuttle will arrive within 15 minutes. Look out for our white Mini Bus with the EZU CAR RENTAL logo on the windows. 2. If you have already exited from the Arrival Gate (as opposed to the Departure Gates), please do not cross the Pedestrian. Proceed straight to the Departure Gates and look for the Transfer sign.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

New Zealand
Nissan X-Trail
July 14, 2024

Pros: 10/10 for their service. Thank you Ezu car rentals

Cons: Nothing. Everything was perfect

New Zealand
Toyota Yaris 2013
July 13, 2024

Pros: Service providers friendly, efficient and the cost of renting was cheap

Cons: I have nothing that I dislike

New Zealand
Toyota Yaris 2013
July 12, 2024

Pros: Very nice

Cons: Excellent services

United Kingdom
Toyota Yaris 2013
June 30, 2024

Pros: Easy to deal with pick up and drop off to airport

Cons: Na

New Zealand
Toyota Camry
June 26, 2024

Pros: Friendly, helpful staff

Australia
Suzuki Swift
June 25, 2024

Pros: Everything and the Swift was so economical too!

Cons: Nothing, they were great, 20/20!

New Zealand
Toyota RAV4
June 10, 2024

Pros: Nice people helping staff

Cons: They charge me 1000 dollars even I told them I have insurance still they blocked my 1000 dollars

New Zealand
Toyota Alphard
June 7, 2024

Pros: Nothing

Cons: Why charge extra admin fee and service tax ? No music in car

New Zealand
Toyota Yaris
June 6, 2024

Pros: Communication and seamlessness

Cons: Nothing

New Zealand
Toyota Camry
June 3, 2024

Pros: Easy and fast experience,

Japan
Toyota Yaris
May 29, 2024

Pros: The car I rented was in excellent condition and very clean, making the beginning of my journey delightful. The performance of the vehicle was also outstanding, whether driving in the city or on New Zealand's beautiful countryside roads, it felt effortless. One particular point to note is that EZU's pricing is very reasonable and offers great value for money, allowing me to enjoy quality service while saving a lot of costs.

Cons: In conclusion, the service from EZU Car Rental left me extremely satisfied. It was definitely a five-star car rental experience! I strongly recommend it to anyone planning a trip to New Zealand!

Hong Kong
Toyota Yaris 2013
May 29, 2024

Pros: Overall, I am quite satisfied with the evaluation of the car rental service. The driving experience and service quality make me feel that it's worth it. Travel, business trips, etc, EZU car rental service would be a great choice. I will recommend car rental services to those in need

Hong Kong
Toyota Yaris 2013
May 29, 2024

Pros: I am writing to express my utmost satisfaction with the exceptional service and quality of the car I recently rented from your establishment. My experience with Ezu Car Rental has been nothing short of outstanding, and I wanted to take a moment to extend my heartfelt appreciation. From the moment I walked into your office, I was greeted with professionalism and warmth. The staff members were knowledgeable, courteous, and went above and beyond to ensure that all my needs were met. Their attentio

Hong Kong
Nissan March
May 29, 2024

Pros: Great Experience with EZU Car Rental in Queenstown I recently rented a car from the EZU Car Rental branch in Queenstown and had an exceptional experience. The staff at this location were friendly, professional, and went above and beyond to ensure my rental process was smooth and hassle-free. The selection of vehicles available was impressive, and I found the perfect car for my needs. It was clean, well-maintained, and comfortable to drive. Additionally, the rental rates were reasonable compare

Cons: Great Experience with EZU Car Rental in Queenstown I recently rented a car from the EZU Car Rental branch in Queenstown and had an exceptional experience. The staff at this location were friendly, professional, and went above and beyond to ensure my rental process was smooth and hassle-free. The selection of vehicles available was impressive, and I found the perfect car for my needs. It was clean, well-maintained, and comfortable to drive. Additionally, the rental rates were reasonable compare

New Zealand
Toyota Yaris
May 27, 2024

Pros: Quick easy and flexible

New Zealand
Suzuki Swift
May 26, 2024

Pros: Easy n no fuss/problems.

Cons: Great

New Zealand
Toyota Yaris 2013
May 25, 2024

Pros: quick nice service

New Zealand
Toyota Yaris 2013
May 24, 2024

Pros: Low fuel rate,staff are very friendly

Cons: Na

Hong Kong
Toyota Yaris 2013
May 23, 2024

Pros: EZU CAR RENTAL good service,good car with low price, I like it.

Cons: staff very nice, car condition is good.

Australia
Toyota Alphard
May 21, 2024

Pros: Pick up from airport was fairly quick. Car was ready to go but wiper fluid was empty and wipers needed to be replaced.

Cons: About 10min wait in rain for shuttle back to airport as there is very little shelter and few people waiting for transport to airport.

New Zealand
Suzuki Swift
May 21, 2024

Pros: Nothing was too much trouble

Cons: The agents were good to work with and the shuttle to and from the airport was also good.

United States of America (USA)
Toyota Yaris
May 3, 2024

Pros: Efficient, speedy and pleasant service.

New Zealand
Toyota Alphard
April 28, 2024

Pros: Not much.

Cons: Fundamentally Dishonest: overall, lacking in integrity - Staff at pickup imposed extra conditions that do not appear in Term of Service, and openly lied about this. Late in evening, when it is clear that they have customers at a deep disadvantage. Very poor business practice, untrustworthy. Terrible customer service. I would not recommend. Very high mileage vehicle (>200k), worn and rattling shock absorbers, badly affect handling. Unsafe. Non-english stereo, no ability to connect phone. Crap

New Zealand
Toyota Yaris
April 23, 2024

Pros: No surprises. We got exactly what we asked for.

Cons: Can't think of anything we didn't like.

New Zealand
Kia Sportage
April 13, 2024

Pros: It was seamless

New Zealand
Toyota Estima
April 11, 2024

Pros: Staff service was top notch - excellent. Car was in great condition and was good cost

Cons: Nothing, all was great

Hong Kong
Toyota Alphard
April 7, 2024

Pros: 所有可選擇的車輛都非常殘舊及 骯髒。

Cons: 對於 EZU 公司的租車服務本人非常不滿,看到留言的人就不租賃 EZU 公司車輛。 本人 21.3.2024 在皇后鎮機場到步,隨即電話聯絡 EZU 公司機場接送服務,初時還感覺良好,因為隨 call 隨到。 但在取車及驗車過程,EZU 公司的職員態度非常差。首先職員安排一部很差的 7 人車給我們,車輛完全沒有清潔,車身和車內座椅都非常骯髒,我們要求換車,但職員表示沒有其他 7 人車,還晦氣說,如果我們不要,可以免費取消,但如果我們取消,那處可以再租車呢!實情是威脅。 在爭論的時候,有一輛剛剛清洗完車身的 7 人車返回公司,我們隨即選擇這輛車,而這第二輛車在清潔上比第一輛車稍為好一些。 後來發現第二輪車的車箱內照明燈壞了,我們再要求換車,職員表示因為車輛設備有損壞可以更換第三輛 7 人車,這刻我們真費解職員初初表示沒有其他 7 人車。 但是第三輛 7 人車比第一輛差很多,車輛殘舊和更骯髒,我們不要,職員隨即惱羞成怒謾罵我們,表示我們要求很高,令他很煩惱,最後我們不想耽誤旅程,就只有選擇第二輛 7 人車。所以本人對 EZU 公司的服務感受非常差,絕對不推薦給他人。

United States of America (USA)
Mazda Demio
March 31, 2024

Pros: Just seems a little sketchy. 10 days to keep my deposit?!

Australia
Toyota Alphard
March 30, 2024

Pros: Easy to deal with

Cons: Good honest seevice

New Zealand
Nissan Qashqai
March 27, 2024

Pros: They were easy to deal with, the car was great, and we had no problems.

New Zealand
Kia Sportage
March 21, 2024

Pros: Great friendly service

Cons: Nothing

Australia
Toyota Camry
March 16, 2024

Pros: The drop off was prompt.

Cons: I had to wait too long to be picked up from the airport.

Canada
Nissan Tiida
March 11, 2024

Pros: Nothing really

Cons: Car spoke to me regularly, in Japanese (I don't speak or understand Japanese. It could have been telling me anything, I have no idea. Aftermarket electronics all Japanese, staff said "sorry some vehicles are in Japanese, nothing we can do to change that". Never used the radio, no idea how. Had inside of windscreen washed extra and using a damp small rag and 2 Kleenex tissues for the job did got the result you would expect, terrible.

Singapore
Toyota Alphard
March 3, 2024

Pros: The front desk staff and friendly and efficient. However the car maintenance is not up to satisfactory. The aircond filter seems not be clean/replace for year. We have to clean it ourselves to make sure the aircond is working. There is many minor damage on the body.. to avoid argument, we have to buy full coverage . Hope it can be improved

Cons: A thumb up shall be given

Australia
Toyota Camry
February 28, 2024

Pros: Very efficient and polite.

Japan
Suzuki Swift
February 21, 2024

Pros: Shuttle buses

Cons: Nothing

New Zealand
Suzuki Swift
February 15, 2024

Pros: Really good service !

New Zealand
Suzuki Swift
February 12, 2024

Pros: Return of car & transfer to airport very quick

Cons: No usb port in car. Asked to collect (and pay) for one day early but they said no cars available - when we arrived lots of cars available.

New Zealand
Nissan Tiida
February 12, 2024

Pros: Very impressed

Cons: All good

New Zealand
Toyota Alphard
February 3, 2024

Pros: Girl staff is very rude and not customer friendly

Cons: Girl staff is very rude and not customer friendly

Australia
Toyota Camry
January 29, 2024

Pros: Fast and efficient. We did not have to wait around long at pick up or drop off

Cons: Air conditioning unit needed to be serviced; it didn't work very well

Australia
Toyota Yaris
January 21, 2024

Pros: Easy to pick up and drop off the car.

Cons: None.

New Zealand
Toyota Alphard
January 20, 2024

Pros: in and out fast car was clean

Cons: we order a 8 seater and it was a 7 seater very disported

Canada
Toyota Corolla
January 19, 2024

Pros: The entire experience felt scammy!! The car was a rattle trap. Would never recommend this company again.

Cons: I didn’t like any part of the service. Felt ripped off.

New Zealand
Toyota Yaris
January 19, 2024

Pros: Fast and straightforward

Cons: Car was slightly worrying mechanically some weird noises and rattles

Australia
Toyota Mark X
January 19, 2024

Pros: Terrible car provided.

Australia
Mazda Demio
January 18, 2024

Pros: Good communication, easy process, car was in good condition. Car was ideal for my travel in Te Anau and Queenstown.

Cons: It wasn't major since i dropped the car off early and didn't miss my flight. But I had to wait for another family that didn't fill up their tank to refill and come back while I was ready to be taken by the shuttle to the airport. By the time they returned, there could have been at least 2 trips to the airport so I felt like I wasted my time.

Australia
Toyota Alphard
January 15, 2024

Pros: Friendly, helpful

Cons: GPS language was in Japanese and couldn't be changed to English

Australia
Toyota Yaris
January 15, 2024

Pros: Terrible car company, gave us a broken down car, with no stereo, bluetooth that does not work, and unit of gps and stereo in Japanese and cannot change to any other language, everytime you break you can hear cracking noise, i would not rent from Ezu again

Cons: Terrible car company, gave us a broken down car, with no stereo, bluetooth that does not work, and unit of gps and stereo in Japanese and cannot change to any other language, everytime you break you can hear cracking noise, i would not rent from Ezu again

Australia
Toyota Corolla
January 10, 2024

Pros: When I dropped off the car, the staffs are friendly

Cons: My fly delayed, but they want to charge $50.

Australia
Kia Sportage
January 9, 2024

Pros: Great experience

Australia
Toyota Alphard
January 8, 2024

Pros: Had larger vehicles available for a reasonable price compared to other rental car companies.

Cons: They are located quite far away from the Queenstown Airport and the cars are quite old.

Australia
Suzuki Swift
January 8, 2024

Pros: No damage to the car, good state, didn't have to worry about anything.

Cons: Getting in contact with the company for collection. Car pick-up was scheduled for 8am, couldn't get a hold of them prior to the allocated time. When able to contact, the lady mentioned going to the sign that said "D for Dog". Which made no sense. So i left the transfer lounge to find the sign that said D. Waited there until I saw the EZU van, which went over to the transfer lounge (where I was previously). When approached the vehicle, was told to hop in. No check in upon entering.

Australia
Nissan Tiida
January 7, 2024

Pros: the free trip of the rent car.

Cons: the Price amount

New Zealand
Toyota Alphard
January 5, 2024

Pros: car was good, service excellent, on time, all went smooth - thank you

Australia
Toyota Alphard
January 4, 2024

Pros: 1. Lower tyre thread for all tyres 2. 190k kms done 3. 10+ year old car 4. Not cleaned car and in terrible condition

Cons: Very disappointed service and condition of the car. It’s was such an embarrassment.

Australia
Toyota Camry
January 3, 2024

Pros: A bit too expensive for an old Toyota Corolla

Cons: Pick up place is really busy

United States of America (USA)
Toyota RAV4
January 3, 2024

Pros: fast efficient service, excellent price

Cons: car is a bit beat up with some nick on the hood, windshield panel that was falling off and front lighter socket not working. But it drove nicely, looked like it has been excellently maintained, so overall well pleased with my experience.

India
Suzuki Swift
January 3, 2024

Pros: Quick service at the time of pick up and drop

Cons: Car provided was much underpowered than the one booked. Overall price for the given car was not worth it.

New Zealand
Toyota Yaris
December 30, 2023

Pros: nothing.When I pick up the car they said airport drop off service working during the season 24/7. But no one there at early morning.

New Zealand
Toyota Alphard
December 23, 2023

Cons: The car we rented did not have an in-car power supply, which meant that the dash cam we prepared could not operate. We negotiated with EZU, but there were no spare cars available! As a result, we missed capturing many beautiful scenes with the dash cam on our trip.

Singapore
Toyota Yaris
December 20, 2023

Pros: polite boys

Cons: I have to pay excess of $6,500 in the event of an accident

New Zealand
Toyota Corolla
December 20, 2023

Pros: Efficient hiring and well priced

Australia
Toyota Alphard
December 13, 2023

Pros: Bad wrost

Cons: Not safe not professional very old car

Australia
Toyota Alphard
December 4, 2023

Pros: Great service and the vehicle was exactly what my family needed.

New Zealand
Honda CR-V
December 1, 2023

Cons: The car could of been cleaned before we picked it up and it might need new window wipers because we used the window wipers and they left a streek on the window.

New Zealand
Toyota Yaris
November 30, 2023

Pros: We received a Toyota Vitz. Perfect sized vehicle for me and my partner. Cheap on gas and easy to get around Queenstown. Very good value for money

Singapore
Nissan X-Trail
November 27, 2023

Pros: Nothing

Cons: Cars are old and also interiors are very dirty. With leftover used napkins on cupholders and food wrappers. It’s slightly cheaper but if I knew the condition and cleanliness I would not have opt for this car rental company.

New Zealand
Nissan Tiida
November 27, 2023

Pros: Simple, quick, no fuss service.

New Zealand
Toyota Yaris
November 25, 2023

Pros: Just 10/10 fast service car ready On my way with no problems Highly recommend

Cons: Nothing this company is so awesome I guarantee this company to be the best in queenstown

Philippines
Toyota Alphard
November 23, 2023

Pros: There was a roadside assistance that we needed and they were quick to respond.

Cons: Nothing.

Hong Kong
Toyota Alphard
November 21, 2023

Pros: Please kindly provide the info about shuttle availability after drop off out of office hour, no info was provided upon rental counter

Cons: WhatsApp was not responsive, the number for contact has no one to answer.

New Zealand
Mazda Demio
November 16, 2023

Cons: Closer to the end of our trip one of the front tyres blew up at 100 km/h. We were lucky to escape this situation without any further troubles or injuries. The reason for that was completely worn-out tyres (see photos). We still wonder how it was possible to get WoF with tyres like that (WoF is due for commercial vehicles every six month). Should we additionally mention that windscreen washer was empty and we discovered that at the very inconvenient moment.

Australia
Nissan X-Trail
November 15, 2023

Pros: We’re helpful staff. And a decent car for a decent price

Cons: Always time consuming with shuttle service

Australia
Nissan Tiida
November 14, 2023

Pros: The car was a few years old but in great condition and had no problems at all, also it was exactly what they said it would be and not like other companies say one thing and give you something else

New Zealand
Toyota RAV4
November 7, 2023

Pros: Price

Cons: Not at airport made it somewhat hard but had shuttle service which helped

Australia
Toyota Yaris
November 4, 2023

Pros: Affordable rental service with clean, good quality vehicles.

Cons: Nothing!

New Zealand
Suzuki Swift
November 3, 2023

Pros: price was good

Cons: they were rude english was not the first language they do not have great skills at communication or comprehension of what holding important dicuments meant

South Korea
Toyota Camry
November 1, 2023

Pros: quick pick up and drop off. No ripoff in insurance

Cons: Car is smelly and they dont really check dent on the car so make sure take thorough look around the car and leave evidences

Australia
Nissan Elgrand
October 26, 2023

Pros: Shuttle service to airport. Pleasant staff

Cons: Foreign language audio

Australia
Nissan Tiida
October 25, 2023

Pros: Easy check in process

New Zealand
Toyota Previa
October 21, 2023

Pros: Good customer service.

Cons: It is more of the location as we still need to go there from cbd to Frankton to get the car.

Australia
Nissan Tiida
October 19, 2023

Pros: Nothing

Cons: I was concerned the car would breakdown as it was so old and did not seem like it was serviced regularly. Took lots of pics of cars vondition which was good as I had to show I didn't cause any damage. Would not recommend.

Hong Kong
Toyota Alphard
October 15, 2023

Pros: Young Men and women helpful and polite, fluent in English n Chinese, good! They are the main reason for high score

Cons: Vehicle was old!

Australia
Toyota Yaris
October 13, 2023

Pros: Good pick up and drop off service

Cons: Costumer service was well below average

New Zealand
Toyota RAV4
October 11, 2023

Pros: It was so easy to pick up and drop off, shuttle runs were quick and organised, and very competitive price. Everyone we dealt with was lovely. I also changed my booking short notice, which was easy to do and we really appreciated it.

Cons: Car was pretty dirty inside when we picked it up. This didn't bother us too much, but we were worried we were going to get pinged for it when we returned. Tiny issue, but just one of those things that can be avoided with a quick conversation with customers about cleaning out the car - saves you guys cleaning it too!

Australia
Nissan Tiida
September 24, 2023

Pros: Online checkin saved alot of time at the counter.

Cons: Needs a reception area with cover and seating as was wet and no shelter for customers.

New Zealand
Toyota Alphard
September 19, 2023

Pros: The van was cleaned well, the carseat we hired however wasn't old food etc left under the covers it was discussing and I didn't noticed untill I had left, the worst part is how expensive the bond is with many other rental vehicles I've hired before I've never been charged such a high bond especially after paying extra for FULL COVER on the insurance. Other than that the van was great!

Cons: The face that they don't pay much attention to you as the customer alot of chatter happening in their own language right in front of you then the one staff member speaking or dealing with you just points out where you have to sign etc etc

New Zealand
Nissan X-Trail
September 19, 2023

Pros: Overall good. Just the wait at the airport for pik up. Had to call to get picked up.

Cons: Oversll good except for comment above.

Australia
Nissan Tiida
September 13, 2023

Pros: Free shuttle to/form Queenstown airport, good price, extra drivers at no cost

New Zealand
Toyota Yaris
September 13, 2023

Pros: Very efficient.

New Zealand
Toyota Yaris
September 11, 2023

Pros: Perfect

Cons: Nothing, they were flawless

New Zealand
Toyota Alphard
September 8, 2023

Pros: Responsiveness

New Zealand
Toyota RAV4
September 7, 2023

Pros: Great bunch here, was well looked after

Cons: They want the car ‘in a clean and tidy manner or you can be charged $100-200 of cleaning fee’. Be prepared to get a car wash done before you return the car.

New Zealand
Nissan Tiida
August 31, 2023

Pros: Efficient and cheap

New Zealand
Toyota Camry
August 31, 2023

Pros: Poor condition of the car, was more than 250k mileage. Did not have the right baby seat. Had to phone them 5 times for them to pick us at Queenstown airport.

Cons: Everything - condition of the car, no toilet for customer usage, baby seat was a joke. The staff did not know how to install it either.

New Zealand
Suzuki Swift
August 24, 2023

Pros: Easy to do and puckup

Cons: They still have my deposit 😠

New Zealand
Toyota RAV4
August 14, 2023

Pros: Very efficient, and a great team!

Macau
Nissan Elgrand
August 13, 2023

Pros: quick service

Cons: none

New Zealand
Suzuki Swift
August 11, 2023

Pros: Easy straight forward. Flexible

New Zealand
Toyota Previa
August 11, 2023

Pros: I liked the on line check in it saved time at pick up and was nice and clear.

New Zealand
Toyota Yaris
August 8, 2023

Pros: Air port pick up after hours

Cons: Price

New Zealand
Toyota Yaris
July 25, 2023

Cons: Car was old. Radio was in a foreign language. I canceled the contract on pick up

Australia
Toyota Camry
July 18, 2023

Pros: Shuttle service was great, quick transaction on pick up and return.

Cons: Had some difficulty finding the meeting point for shuttle pick up & a language barrier when speaking over the phone to EZU.

Australia
Nissan Elgrand
July 10, 2023

Pros: Everything was relatively easy

Cons: All of the service was good, there were no negatives

New Zealand
Nissan March
July 1, 2023

Pros: It was very cheap.

Cons: You get what you pay for. Very old run down car, not great customer service, have to take a shuttle from the airport, very unclear drop off instructions and when we arrived there was nobody there so took a while to find someone who could help us.

Singapore
Toyota Alphard
June 30, 2023

Pros: Easy to deal with the staff

Cons: The Queentown staff was not helpful and knowledgeable enough. Encountered my car key couldn't turn after just 2 hours picked up the car. Called the staff but he kept telling me must pay $100 theh he will come over to check it. While waiting for him to come over, I just looked at Youtube video and was able to rectify it myself. The Christchurch lady staff is more friendly and knowledgeable.

Australia
Toyota RAV4
June 30, 2023

Pros: The only thing i like is they provided pickup from airport.

Cons: Staff was very rude and very unprofessional and at the drop off the lady was literally shouting on us and the unethical and car was very dirty from outside and inside.

New Zealand
Toyota Alphard
June 30, 2023

Pros: they were great once we got picked up. didn't wait too long for the vehicle once we were at Ezu.

New Zealand
Toyota Corolla 2013
June 29, 2023

Pros: They communicated well with us, picked us up in a shuttle and allowed us to have an extra hour longer.

Cons: Nothing much, one thing was the kms read 13,000 less in the paper which made me concerned but didn’t concern them on drop off.

New Zealand
Toyota RAV4
June 29, 2023

Cons: Filthy smelly car. Dirty interior window. Cracks in windscreen. No fog lights, not up to code

New Zealand
Kia Sportage
June 27, 2023

Pros: Absolutely nothing

Cons: Car was dented and damaged. Booked a smaller cheaper running car weeks prior and received a old 7 seater and paid 100s extra in fuel. Totaly horrible experience

Australia
Nissan Tiida
June 22, 2023

Pros: Was quick to check in and out. Shuttle service good but just need to be prepared to wait and for the amount of time it takes if it just left before you end up on it.

Cons: Cars CD player rattles had to put something there to stop it and is so outdated you can't connect your phone for Bluetooth to listen to directions through it while ur driving or music. New phones don't have an aux output and the USB kept cutting in and out so you couldn't charge your phone or connect it either.

Australia
Nissan Elgrand
June 21, 2023

Pros: Service was good , pretty easy going overall

Cons: Car seats were not installed in the vechile before pick up also had trouble fitting a car seat due to a missing part, brakes on the car definitely needed to be looked at as coming down the crown range it felt as the disc were warping due to excessive heat! Overall would recommend

Australia
Nissan Elgrand
June 17, 2023

Pros: Had the vehicle available to us on time.

Cons: The vehicle obviously displayed signs of wear and tear which contributed to the damage which occurred whilst in our possession. Despite being told that we had to return the vehicle in a clean state, the vehicle smelt awful and was not totally clean. Had obviously not had any detailing completed to deliver in a fresh condition. Although the operators spoke English, language was a slight barrier to clear communication. Therefore the process of making a claim for the damage was not delivered well.

Australia
Nissan X-Trail
June 15, 2023

Cons: Phoned for pick up-no answer got to depot ourselves car dirty overall depot untidy/disorganised drop off- advised could be 2 weeks till get back insurance deposit of $1000????

New Zealand
Toyota Yaris 2013
June 12, 2023

Pros: Easy to get and drop off.

Cons: Space of the office as it gets crowded.

New Zealand
Toyota Alphard
June 11, 2023

Pros: No water for the windshield wiper. Previous renter’s rubbish were left in the front seat compartment Pre-shot photos of the car was not shared with me . There’s no assurance that we had the same photos of any damages. This should be real time photos and should have been emailed to the renter to ensure photos are up to date.

New Zealand
Toyota RAV4
June 7, 2023

Pros: Very bad customer service

New Zealand
Mazda Demio
June 1, 2023

Pros: Easy and compliant and good service

Cons: None

New Zealand
Honda CR-V
June 1, 2023

Pros: Easy drop off at the airport

Cons: The “surprise” $1000 deposit on pick up! Most car rentals just put a hold on your visa but not Ezu car

New Zealand
Nissan Tiida
May 31, 2023

Pros: Good price

Cons: Poor quality of car (holes in the upholstery etc)

New Zealand
Nissan Tiida
May 30, 2023

Pros: Fast and efficient. Free airport shuttle

New Zealand
Nissan Elgrand
May 29, 2023

Pros: good value for money

New Zealand
Nissan Tiida
May 28, 2023

Pros: Nothing nice to say about them at all!

Cons: Everything!’

New Zealand
Suzuki Swift
May 22, 2023

Pros: It was so simple. Fast.

Cons: Friendly staff, very simple procedure.

New Zealand
Toyota Alphard
May 14, 2023

Pros: Good and friendly staff

Cons: Car was not cleaned properly and was a very old model run more than 200K already

New Zealand
Nissan X-Trail
May 14, 2023

Pros: Car was perfect for our trip

Cons: Constructive criticism would only be it would have been nice to have van arrive at airport for our arrival when plane landed. Was a we bit of a wait once we phoned to say we had arrived. Collection site is not at airport. Short ride away not a problem but like I said maybe they should be there upon flight arrival.

New Zealand
Mazda Demio
May 11, 2023

Pros: Easy to find the place

Cons: The car is quite old and has some aging damage

New Zealand
Toyota Alphard
May 9, 2023

Pros: Friendly helpful

New Zealand
Nissan Elgrand
May 1, 2023

Pros: Easy

Cons: The state/condition of the vehicle.

Australia
Mazda Demio
May 1, 2023

Pros: Service was fast and efficient. Car was clean and tidy.

Cons: Nothing.

Australia
Toyota RAV4
April 30, 2023

Pros: Friendly and helpful staff

Cons: Difficult to contact on arrival at the airport for the shuttle. Had to call 5 times before getting through to organise the shuttle pick-up.

Australia
Kia Sportage
April 27, 2023

Pros: Great service and transfers to and from were very efficient

New Zealand
Toyota Yaris 2013
April 25, 2023

Pros: process was easy, staff was very helpful and friendly

Cons: Pick up from the airport was a bit late but no major concerns.

New Zealand
Suzuki Swift
April 21, 2023

Pros: Polite staff knew there job and happy to assist with bags

United Kingdom
Nissan Elgrand
April 21, 2023

Pros: Nothing

Cons: Anything

Australia
Toyota Alphard
April 19, 2023

Cons: Ezu should advertise the fact that aiport provides free phone service to call them for pickup. I found it via the airport service desk.

Australia
Mazda Demio
April 17, 2023

Pros: Efficient and friendly service. Shuttle service to and from the airport was on time and efficient. Car worked well and did the job.

Cons: Car was not as clean as I would have expected. Very dusty including what appeared to be sand on the dashboard.

New Zealand
Toyota Previa
April 16, 2023

Pros: Reasonable pricing

Cons: Even though it sounded like it was a good value for money, I didn’t feel that way. The car was pretty dated , interior was shocking, mouldy spots all over the floor mats, dust on dashboard, aircon filters….the break was not quite working. Overall, we don’t think it was clean after the previous renter before handled to us. The “ office” was no very little with no shelter for us on a rainy day. But the lady who helped us with paper was pretty friendly

Australia
Honda CR-V
April 16, 2023

Pros: Prompt and efficient service.

Cons: As we were not arriving at the airport prior to vehicle collection, we did not have access to pick-up from our accommodation which we thought would be available to us.

Australia
Nissan Elgrand
April 11, 2023

Pros: Pickup and drop off to airport

Cons: The car that was provided to us was very old. The odometer read around 175000 kms. The breaks of the car were very inefficient. the car wasnt in the best condition. the tyres were wobbly and there was rattling noise at many occasions.

New Zealand
Toyota Yaris 2013
April 3, 2023

Pros: They were great

Cons: couldnt find where the pick up was told two different places at the airport easy sorted though but confusing to start with.

New Zealand
Toyota Yaris 2013
April 3, 2023

Cons: "Free shuttle service" from the airport couldn't be used because the drop off time was out of office hours, The taxi recommended also only works office hours. I accidentally locked my handbag in the rental car and needed to get to the airport with another arranged taxi----couldn't get hold of anyone until opening hours. E-zu could NOT deliver my handbag at the airport via 'free shuttle service', although I couldn't use the free shuttle service, because it was out of office hours.

Australia
Toyota Yaris 2013
March 30, 2023

Pros: Polite and efficient

Cons: All was fine

Australia
Kia Rio
March 29, 2023

Cons: The car was a bomb 150,000kson the clock, would not go uphill on cold start, damage to nearly every panel

Singapore
Honda CR-V
March 27, 2023

Pros: Easy and fast, did not face any issues. Happy with the servive.

Australia
Nissan X-Trail
March 26, 2023

Cons: Multiple unanswered emails sent prior to our pick up date with no reply. Confirmation only answered when calling company direct.

New Zealand
Toyota Alphard
March 20, 2023

Pros: Easy, friendly, value for money.

Australia
Toyota Previa
March 20, 2023

Pros: Easy to deal with. Prompt service once I knew where to be collected (at Queenstown airport)

New Zealand
Toyota Alphard
March 18, 2023

Pros: SCUMBAG SCAMMERS

Cons: SCUMBAG SCAMMERS---When trying to contact pre rental re pick-up etc--Phones disconnected--Then noticed Pre Pay $72.95 gone to Riga account-- SCUMBAGS

Australia
Nissan X-Trail
March 16, 2023

Pros: Quick and efficient and no trouble at drop off

Cons: No dislikes

New Zealand
Nissan Elgrand
March 6, 2023

Pros: Very nice peaple to deal with.

Cons: Was abit of a shame as Car WOF ran out while in use. Also Car was low on oil. Maintenance on the engine was poor.

New Zealand
Toyota Alphard
March 5, 2023

Pros: affordable, easy to communicate

Cons: The car we got was A little bit old

New Zealand
Kia Sportage
March 2, 2023

Pros: The shuttle service was great.

Cons: Not given the car we booked.

Australia
Nissan Qashqai
February 27, 2023

Pros: Just easy to deal with.

Cons: location and yard is a little sloppy

New Zealand
Kia Rio
February 26, 2023

Pros: Nothing

Cons: the customer service was non-existent. The hidden costs were not properly explained, and very hard to understand due to the poor spoken English. The outside of the car had not been cleaned and was not in good condition, but we were advised if we didn't return it clean, we could be charged up to $200! On top of the overpriced ren fee and $1000 bond! I had excess cover through my travel insurance and find $1000 bond excessive for the car that we received.

Israel
Toyota Alphard
February 25, 2023

Pros: QUICK SERVICE, KIND AND HELPFUL,

Cons: NOTHING REALY

French Polynesia
Jeep Grand Cherokee
February 22, 2023

Pros: The car was perfect, well worth the money and the representatives were super nice

Cons: The tank was half full at pickup

New Zealand
Toyota Alphard
February 19, 2023

Pros: Quick and efficient

Australia
Kia Sportage
February 12, 2023

Pros: Fast, fuss-free

Cons: Your fleet of cars are old - scratches and dings everywhere, minor cracks on the window... It made me question my safety when I picked up the car. For the price I paid, I expect the actual car I booked (Kia Sportage) and baby seat that is branded.

United Kingdom
Nissan X-Trail
February 10, 2023

Pros: No agent in airport to meet as described No signage for this particular company - when we located the shuttle bus the rental office is over 4 km from the airport - cars are old and not looked after - drivers are informed they must wash the car before returning if dirty - drivers informed they must take photos of all damage to the cars which was significant to avoid paying damage on return - only one small mini bus operating which could not accommodate all passengers with luggage -

Cons: Poor communication at rental office Would never use this rental company again !! 3rd division rental company

United States of America (USA)
Toyota Yaris 2013
February 7, 2023

Pros: Service, car

Cons: Price was a bit high compared to other car rentals I have used. Perhaps Queenstown is more pricey. More importantly, there is not a counter inside the airport for EZU which is a bit annoying and confusing and we had to asl another car rental company how to get to EZU.

Australia
Toyota Alphard
February 5, 2023

Cons: Would not lift our bags into the pick up car, The rental had never been cleaned, still had personal effects from previous people!

Malaysia
Mazda Demio
January 30, 2023

Pros: Easy to contact for pick up. Give reliable car even it is old car and high mileage,

Cons: Should provide information what should be done if anything happens. Also should brief us about the full coverage insurance.

United Kingdom
Toyota Corolla
January 29, 2023

Pros: Excellent, friendly and helpful staff

New Zealand
Toyota Previa
January 27, 2023

Cons: Very thing ..... poor communication as when we landed we called and were told to take a shuttle at $15 00 per hand x6 when we were told that someone would meet us on landing ... spoke very rudely to Mr on on phone ... and in person... ordered 3 carseats which were both illegal.. and very very dirty. With screw....then argued with me saying they were fine to use... (which Is not the case) .not the car we ordered and the state of the outside and inside of the car was disgusting... when I mention

New Zealand
Suzuki Swift
January 26, 2023

Pros: Not happy with it they have all old cars they always give old cars for cheap price and by showing flashy cars on discount cars

Cons: Cars are to old and not powerful for Queenstown road.

Australia
Toyota Alphard
January 24, 2023

Pros: The car was the worst car I have ever hired. The outside had dents and scratches on every panel. The front bumper bar was hanging off! The inside was horrific! it was dirty and very old. The back seat had hair all over it and had odd stains on it. The car had over 200,000kms and was the worse car I have ever driven.

Cons: When we discussed the damage, they simply said "its not your car, get over it"

New Zealand
Toyota Alphard
January 23, 2023

Pros: Ad the vehicle available that was needed for our group.

Cons: We had to get the AA out to check the car as the car wouldn't start. Fortunately we were in a city, but next stops would have been more remote with no cell phone access in a number of places. Turned out it needed a new battery and maybe should not have been rented out with this, as it was an old battery and there was no check or service noted on it.

Netherlands
Toyota RAV4
January 22, 2023

Pros: Everything went smoothly

Cons: ??

Canada
Suzuki Swift
January 22, 2023

Cons: Wasn't given back my $1,000 deposit back when returning the car.

New Zealand
Toyota Alphard
January 21, 2023

Pros: Nice Chinese agents

Cons: Can not offer 1 day rental

Australia
Nissan Tiida
January 20, 2023

Pros: Not a lot

Cons: No service compared to other companies

United Kingdom
Nissan Tiida
January 18, 2023

Pros: Problem with rental agreement easily solved

Cons: Nothing to dislike

Australia
Nissan X-Trail
January 18, 2023

Pros: Cheaper

Cons: I didn't get the car I requested.

New Zealand
Nissan Tiida
January 14, 2023

Pros: Staff were friendly and we also received a free upgrade

Cons: When returning the car we were left waiting longer than I would have liked to be served but overall would still recommend this service

Czech Republic
Nissan Tiida
January 13, 2023

Pros: Quick pick up and off from airport!!!

Cons: Nothing = all was OK

New Zealand
Kia Rio
January 12, 2023

Pros: Not too much time spent waiting and the car was driven to the reception for us to hop into

Cons: It was not the car we thought we would get when booked (Kia or similar) The Nissan was quite rattly and not very nice to drive. Not great value for money. The small portable office was incredibly hot to stand around waiting in and on pickup staff were not very friendly.

New Zealand
Toyota Alphard
January 11, 2023

Pros: Veru poor

Cons: Staff dont know what they doing

New Zealand
Toyota Highlander 2011
January 11, 2023

Pros: Quick.

Cons: No shuttle back from the drop off point in Queenstown due to early flight. Problematic in holiday season trying to arrange or book a cab. Chose to return the night prior. Extra hassle

United States of America (USA)
Toyota Yaris 2013
January 8, 2023

Cons: Old car that could barely make it up hills, was amazed we didn’t break down. Incredible that we paid as much as we did for such a poor car

Australia
Toyota Yaris 2013
January 6, 2023

Pros: Very easy to deal with

Australia
Toyota RAV4
January 5, 2023

Pros: Efficiency of staff in providing car and processing initial paperwork

Cons: Not impressed with delay in return of insurance guarantee payment

Australia
Nissan Tiida
January 3, 2023

Pros: Polite, helpful and easy to deal with

Singapore
Toyota Alphard
January 3, 2023

Pros: Staff was friendly at the Queenstown office

Cons: We dropped the car off at Christchurch’s branch and one of the guy was having lunch and we asked about the procedure of returning the car and he just brush us off and said he is on his lunch break. The younger guy who attended to us when he came back from sending customers to the airport was very friendly and helpful.

Canada
Toyota Estima
January 2, 2023

Cons: Van in very poor condition. Called back after pick up and talked to Manager (Ian). Said there was no option to exchange vehicle, so we were stuck with it.

New Zealand
Toyota Yaris 2013
January 2, 2023

Pros: Clean

Cons: I chip on windscreen, was already there though

New Zealand
Toyota Alphard
January 1, 2023

Cons: I rented the Alphard for family trip, this was the only option when I searched the family car for 7 people. But the quality of ca was the worst which was over 240,000km and the bad smell caused car sickness and even some covers inside the engine room disappeared. I'll never use Ezu Rental car again and strongly not recommend it.

Singapore
Honda CR-V
December 31, 2022

Pros: The representatives were not interested about the dangerous situation we were placed in with the blow out and illegal tyres.

United States of America (USA)
Nissan Elgrand
December 31, 2022

Cons: The cars are old, we got a 2007 MiniVan. Driving up steep slopes was challenging. Minivan inside seating was comfortable. Check year and model at time of booking.

Australia
Mazda Demio
December 30, 2022

Pros: Internet

Cons: No complaints all good!

Singapore
Toyota Alphard
December 30, 2022

Pros: Excellent!

Cons: Nothing.

United States of America (USA)
Toyota Yaris 2013
December 25, 2022

Pros: none

Cons: had to call for a pickup at the airport to the rental car lot - no one answered the phone for 30mins. the rental car was 20 years old. charged me extra $1,000 for a damage despot. no one at the return lot to drive us to the airport, had to call an Uber

Singapore
Toyota Alphard
December 21, 2022

Pros: Easy drop off after office hour

Cons: Car is not in optimum condition

New Zealand
Toyota Alphard
December 20, 2022

Pros: Great value for money

New Zealand
Toyota Corolla 2013
December 17, 2022

Pros: Clean car, good service, better pricing than other hiring places.

Cons: It was hard to understand where to be picked up at the airport, so that caused a little delay but otherwise it was fine. Perhaps sending clients a photo of the pickup point would help.

New Zealand
Nissan Elgrand
December 16, 2022

Pros: Very friendly

United Kingdom
Toyota Yaris 2013
December 12, 2022

Pros: Car was old but OK.

Cons: Car was old, but OK. MAIN COMPLAINT - website says drop-off Christchurch airport 7:00-22:00. I arrived at 7:00 for 9:00 flight - office was closed, phone went to voicemail, which was full so no msg could be left. Dropped keys, left car. Rescued for terminal drop at 7:50 by kindly next door car hire place. Still waiting for reply to my email, 5 days later.

Australia
Kia Sportage
December 11, 2022

Pros: Affordable

Cons: Car could have been presented cleaner

Australia
Mazda Demio
December 6, 2022

Cons: GPS was in Japanese, the buttons was also in Japanese and I didn’t know what to press and the staff didn’t even explain to us how to operate it. When accelerating the car it felt like there was no energy at times. Sometimes when locking and unlocking the car with the car key it would not work meaning I had to lock it manually. Also tried to unlock the boot with the car key button and that also sometimes didn’t work so I had to go into the car to unlock it. A bit annoying.

Australia
Suzuki Swift
November 27, 2022

Pros: Friendly. Efficient service

Cons: Wait time at airport before pick up from car rental

United States of America (USA)
Toyota Camry
November 26, 2022

Cons: Car had lots of miles and problems with breaks

Australia
Toyota Estima
November 21, 2022

Pros: Very efficient service, friendly staff, prompt airport shuttle bus to & from Queenstown airport. Vehicle was very clean

Finland
Toyota Yaris 2013
November 17, 2022

Pros: Car didn’t accelerate , AC was shitty and car felt like plastic, didnt feel safe while driving it.

New Zealand
Toyota Yaris 2013
November 16, 2022

Pros: It was great service! Especially in a time of need

Cons: The car didn’t sound like it was in good condition

Australia
Toyota Alphard
November 14, 2022

Pros: Price and friendly staff at Queenstown.

Cons: Car was a bit bumped around and found used masks in glovebox. Slow pick up at airport and slow drop off with staff member not believing chip was already in windscreen even though clear on video.

New Zealand
Toyota Previa
November 13, 2022

Pros: Prompt pickup and drop off with the shuttle from the airport.

Cons: Crappy vehicle.

Australia
Toyota RAV4
November 11, 2022

Pros: Very easy very friendly had no problems at all

New Zealand
Toyota Estima
November 9, 2022

Pros: There was nothing plenty of leg room for every seat including those in the very back

Cons: No usb charging port

New Zealand
Mazda Demio
November 8, 2022

Pros: Staff were great. Very efficient. Good value.

New Zealand
Nissan Tiida
November 7, 2022

Pros: Car was clean and tidy, well maintained

Cons: I had taken full insurance from discover cars but ezu car rental wanted me to take insurance from them so they told me if something happens to car, i would have to pay them 5100$(full cost of car) as i have not taken insurance from them and then only i would claim from discover cars so i ended up paying them as well. Customers service respresentative was ver rude and that started taking in their own language, very disrespectfully, will never ever hire a car from them

Australia
Toyota Alphard
November 7, 2022

Pros: Great communication

Cons: Efficient

New Zealand
Toyota Yaris 2013
November 6, 2022

Pros: nothing

Cons: They would't take my money and I had paid insurance yet they wanted $1000 and wouldn't contact Discover and then they attached me in front of my 10 year old daughter and police were called.

New Zealand
Toyota RAV4
November 6, 2022

Pros: When we left a jacket in the car the rep drop back to the depot, collected it and brought back to the airport for us.

Cons: The car was quite dirty, lots of dings and was well over due for a service.

Australia
Mazda Demio
November 6, 2022

Pros: Nothing much

Cons: Lack of explanation of details of insurance. No facility for access to airport if making out of hours drop off as the depot is a long way away. $1000 deposit taken from bank account immediately.

New Zealand
Toyota Alphard
November 5, 2022

Pros: Immediate service

New Zealand
Toyota Alphard
October 31, 2022

Pros: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).

Cons: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).

New Zealand
Toyota Yaris 2013
October 30, 2022

Pros: The car drove really well.

Australia
Kia Sportage
October 30, 2022

Pros: The shuttle made it easy to pick up the car.

Cons: I left a usb connection in the cigarette lighter base and have not had a message to let me know.

New Zealand
Toyota Yaris 2013
October 29, 2022

Pros: Smooth and efficient pickup and return

New Zealand
Nissan Elgrand
October 27, 2022

Pros: Very reasonably priced-great service

New Zealand
Toyota RAV4
October 27, 2022

Pros: The team were friendly and super helpful! They dropped me off so I would make my flight and when I left my phone they brought it back to me before my flight! Super helpful and would use them again!

Australia
Toyota Alphard
October 27, 2022

Pros: The car was clean.

Cons: Not much room for picking up and dropping off the car.

New Zealand
Kia Sportage
October 27, 2022

Pros: no fuss, no frills, but straight forward, excellent, polite and courteous service

New Zealand
Toyota Yaris 2013
October 20, 2022

Pros: Nothing

Cons: Unorganized, late, we were asked to image our car, hour and half , car was blocked in, so guys had to move other cars, total time from arriving at airport to leaving, girl microscopes the windscreen and found some little pin marks and asked if I had imaged! Wow I thought here we go, in the end she said ok. Sorry a circus!!!!

Australia
Toyota RAV4
October 20, 2022

Pros: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.

Cons: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.

New Zealand
Toyota Alphard
October 19, 2022

Pros: Friendly and helpful service

New Zealand
Mazda Demio
October 17, 2022

Pros: brilliant service and great team provided shuttle services to and from airport

New Zealand
Toyota Yaris 2013
October 16, 2022

Pros: Everything clear and fast. I managed to call them when I had any question

Cons: -

New Zealand
Suzuki Swift
October 12, 2022

Pros: When we originally booked the rental on site it showed we were getting a Suzuki swift, we arrived at ezu rentals & got a Nissan tiida. The conditions of the car were pretty poor BUT was driveable. We werent to happy about the $1000 bond. All in all we were pretty satisfied as it got us to all our destinations around Queenstown.

New Zealand
Mazda Demio
October 7, 2022

Pros: They were very helpful. There was some damage on the car and they had photos to prove it was not us that did it. We should have taken photos.

New Zealand
Nissan Elgrand
October 6, 2022

Pros: Very little

Cons: First car they gave us was filthy, I requested another and even that was dirty and had rubbish in it. The say modern cars on their website with nice photos of new cars., I got given a 2006 with no functioning radio or Bluetooth. The whole place is a shambles, I went to get the car seat I had booked and went into their shed, what a mess. I would never use this company again.

Australia
Suzuki Swift
October 5, 2022

Pros: Very good customer service and efficient.

Cons: Nothing too much except the car couldn't connect to my bluetooth which makes the driving is a bit boring.

New Zealand
Mazda Demio
October 4, 2022

Pros: The price was the only positive and the service and state of the car did not make this worth while.

Cons: The service was slow - over 1 hour after landing we still didn’t have a vehicle.

New Zealand
Toyota Corolla 2013
October 3, 2022

Pros: Definitely not recommend this ezu for anyone. Don’t rent a car from here if you don’t want to spend extra stupid money

New Zealand
Toyota Corolla 2013
October 2, 2022

Pros: Good car at cheapest price I could find

Cons: All was good - perhaps a little slow on the pick up - but not really a worry

Australia
Toyota Previa
October 2, 2022

Pros: They were efficient and the car was in good condition albeit a bit older.

Cons: It’s a shame that they are not at the actual airport, however, it was still a straightforward and reasonably quick.

New Zealand
Toyota Corolla 2013
October 2, 2022

Pros: The value of hire was reasonable. Service by agent on the return was very good.

Cons: Disappointed by process for pick of car (given I had provided all flight details etc. Car quite old.

New Zealand
Suzuki Swift
September 29, 2022

Pros: The staff were friendly and helpful. Everything was made pretty easy.

Cons: Booked the Suzuki Swift or similar. We were given the most beat up looking Nissan Tiida. It was dented and scratched up. The transmission was slipping, the accelerator pedal was sticking. There was someone’s old used face mask in the car and it smelt horrible.

New Zealand
Toyota Alphard
September 29, 2022

Pros: Nothing really

Cons: The vehicle was really dirty. The tire was worn out and wheel allignment was out as well. Seems like they dont look after their cars. Wouldnt book again from them. Rather pay bit more with other known rental companies

Australia
Toyota Land Cruiser Prado
September 27, 2022

Pros: easy to talk to...and no trouble to fix car

Cons: wrong car provided at sites....and asked about cracked front bumper when car was provided with cracked front bumper...photo,s were taking by us at pick up...

Australia
Toyota RAV4
September 27, 2022

Pros: They were friendly enough

Cons: We had to wait almost an hour at the airport to collect the vehicle as had problems contacting the company- the number on the rental agreement redirected us to Christchurch, so was initially told I had the wrong person. It took 2 of us phoning to get someone to come pick us up, then another call to confirm they were coming when they didn't arrive in their given timeframe. The car also wasn't as clean as expected, especially the internal windscreen, but that was easy enough to wipe over

New Zealand
Kia Sportage
September 26, 2022

Pros: Picking up and taking us back to the airport.

New Zealand
Toyota Corolla 2013
September 18, 2022

Cons: The $1000 removed from your credit card without being forewarned not a great start to the holiday and it taking a few days to be returned was not ideal even our ZQN hotel took $1 or just kept cc on file till check out

New Zealand
Mazda Demio
September 18, 2022

Pros: Service guy was nice

Australia
Toyota Alphard
September 14, 2022

Cons: It was time consuming, also the chains provided were broken and unusable. They did not seem to care when I told them this and did not provide a refund for the extra $50 I paid for these.

Australia
Toyota Alphard
September 14, 2022

Cons: Ezu Car Rental are crooks. They rented us a car with a damaged wheel and then charged us $818 to not only replace the wheel on return but also took it upon themselves to service the entire car at the same time. $818 for a single flat tyre that caused us to be late to our next destination as we changed it on the side of the road is criminal behaviour. We will be engaging with Ezu Car Rental for a full refund and I do not recommend anyone use them.

New Zealand
Honda CR-V
September 14, 2022

Pros: it didn't break down

Cons: shuttle bus took too long. Car had no water in it for the window wipers - so maintenance might be an issue

New Zealand
Toyota Corolla 2013
September 13, 2022

Pros: Efficient, friendly, pick up, drop off from/to airport was an added bonus.

Cons: Check car - rego and WOF as this was quite time consuming - 1hr to pick up car?

United Kingdom
Toyota Corolla
September 12, 2022

Pros: Flexibility and helpfulness

Cons: Nothing applicable

New Zealand
Toyota Alphard
September 12, 2022

Cons: The Toyota Alphard we received was 20 years old not like the one in the photos we booked which looked like a new vehicle , we also had a very unpleasant smell inside, my wife opened door from outside and the handle broke off, now they are holding $500 to repair it, the handle looked like it had previously been glued, wasn't the best experience.

New Zealand
Nissan Tiida
September 8, 2022

Pros: Good pricing, helpful staff, quick & efficient service.

New Zealand
Toyota Yaris 2013
September 7, 2022

Pros: Car was great and service was the best i’ve had.

Cons: n/a

New Zealand
Toyota Yaris 2013
September 7, 2022

Pros: They were very upfront about what was expected and followed their own guidelines as to returning bond. Car was very clean and process easy.

Australia
Toyota Rav4
September 7, 2022

Pros: Efficient

Cons: Vehicle had high mileage and was showing signs of high usage.

Australia
Toyota RAV4
September 6, 2022

Cons: Car seat for infant wasn’t installed, we had to do it ourselves.

New Zealand
Suzuki Swift
September 5, 2022

Cons: Wasn't clear on how we would pick the car up at the air port. The payment sheet said there would be some one at the airport to meet us as we came off the plane with a card with our name on it. After looking around for a while we rang the car company who then sent a driver out to pick us up. would have been much easier to have know that at the beginning.

United States of America (USA)