Ezu Car Rental at Queenstown Airport

Pros: affordable, easy to communicate

Cons: The car we got was A little bit old

Pros: The shuttle service was great.

Cons: Not given the car we booked.

Pros: Just easy to deal with.

Cons: location and yard is a little sloppy

Pros: Nothing

Cons: the customer service was non-existent. The hidden costs were not properly explained, and very hard to understand due to the poor spoken English. The outside of the car had not been cleaned and was not in good condition, but we were advised if we didn't return it clean, we could be charged up to $200! On top of the overpriced ren fee and $1000 bond! I had excess cover through my travel insurance and find $1000 bond excessive for the car that we received.

Pros: QUICK SERVICE, KIND AND HELPFUL,

Cons: NOTHING REALY

Pros: The car was perfect, well worth the money and the representatives were super nice

Cons: The tank was half full at pickup

Pros: Quick and efficient

Pros: Fast, fuss-free

Cons: Your fleet of cars are old - scratches and dings everywhere, minor cracks on the window... It made me question my safety when I picked up the car. For the price I paid, I expect the actual car I booked (Kia Sportage) and baby seat that is branded.

Pros: No agent in airport to meet as described No signage for this particular company - when we located the shuttle bus the rental office is over 4 km from the airport - cars are old and not looked after - drivers are informed they must wash the car before returning if dirty - drivers informed they must take photos of all damage to the cars which was significant to avoid paying damage on return - only one small mini bus operating which could not accommodate all passengers with luggage -

Cons: Poor communication at rental office Would never use this rental company again !! 3rd division rental company

Pros: Service, car

Cons: Price was a bit high compared to other car rentals I have used. Perhaps Queenstown is more pricey. More importantly, there is not a counter inside the airport for EZU which is a bit annoying and confusing and we had to asl another car rental company how to get to EZU.

Cons: Would not lift our bags into the pick up car, The rental had never been cleaned, still had personal effects from previous people!

Pros: Easy to contact for pick up. Give reliable car even it is old car and high mileage,

Cons: Should provide information what should be done if anything happens. Also should brief us about the full coverage insurance.

Pros: Excellent, friendly and helpful staff

Cons: Very thing ..... poor communication as when we landed we called and were told to take a shuttle at $15 00 per hand x6 when we were told that someone would meet us on landing ... spoke very rudely to Mr on on phone ... and in person... ordered 3 carseats which were both illegal.. and very very dirty. With screw....then argued with me saying they were fine to use... (which Is not the case) .not the car we ordered and the state of the outside and inside of the car was disgusting... when I mention

Pros: Not happy with it they have all old cars they always give old cars for cheap price and by showing flashy cars on discount cars

Cons: Cars are to old and not powerful for Queenstown road.

Pros: The car was the worst car I have ever hired. The outside had dents and scratches on every panel. The front bumper bar was hanging off! The inside was horrific! it was dirty and very old. The back seat had hair all over it and had odd stains on it. The car had over 200,000kms and was the worse car I have ever driven.

Cons: When we discussed the damage, they simply said "its not your car, get over it"

Pros: Ad the vehicle available that was needed for our group.

Cons: We had to get the AA out to check the car as the car wouldn't start. Fortunately we were in a city, but next stops would have been more remote with no cell phone access in a number of places. Turned out it needed a new battery and maybe should not have been rented out with this, as it was an old battery and there was no check or service noted on it.

Pros: Everything went smoothly

Cons: ??

Cons: Wasn't given back my $1,000 deposit back when returning the car.

Pros: Nice Chinese agents

Cons: Can not offer 1 day rental

Pros: Not a lot

Cons: No service compared to other companies

Pros: Problem with rental agreement easily solved

Cons: Nothing to dislike

Pros: Cheaper

Cons: I didn't get the car I requested.

Pros: Staff were friendly and we also received a free upgrade

Cons: When returning the car we were left waiting longer than I would have liked to be served but overall would still recommend this service

Pros: Quick pick up and off from airport!!!

Cons: Nothing = all was OK

Pros: Not too much time spent waiting and the car was driven to the reception for us to hop into

Cons: It was not the car we thought we would get when booked (Kia or similar) The Nissan was quite rattly and not very nice to drive. Not great value for money. The small portable office was incredibly hot to stand around waiting in and on pickup staff were not very friendly.

Pros: Veru poor

Cons: Staff dont know what they doing

Pros: Quick.

Cons: No shuttle back from the drop off point in Queenstown due to early flight. Problematic in holiday season trying to arrange or book a cab. Chose to return the night prior. Extra hassle

Cons: Old car that could barely make it up hills, was amazed we didn’t break down. Incredible that we paid as much as we did for such a poor car

Pros: Very easy to deal with

Pros: Efficiency of staff in providing car and processing initial paperwork

Cons: Not impressed with delay in return of insurance guarantee payment

Pros: Polite, helpful and easy to deal with

Pros: Staff was friendly at the Queenstown office

Cons: We dropped the car off at Christchurch’s branch and one of the guy was having lunch and we asked about the procedure of returning the car and he just brush us off and said he is on his lunch break. The younger guy who attended to us when he came back from sending customers to the airport was very friendly and helpful.

Cons: Van in very poor condition. Called back after pick up and talked to Manager (Ian). Said there was no option to exchange vehicle, so we were stuck with it.

Pros: Clean

Cons: I chip on windscreen, was already there though

Cons: I rented the Alphard for family trip, this was the only option when I searched the family car for 7 people. But the quality of ca was the worst which was over 240,000km and the bad smell caused car sickness and even some covers inside the engine room disappeared. I'll never use Ezu Rental car again and strongly not recommend it.

Pros: The representatives were not interested about the dangerous situation we were placed in with the blow out and illegal tyres.

Cons: The cars are old, we got a 2007 MiniVan. Driving up steep slopes was challenging. Minivan inside seating was comfortable. Check year and model at time of booking.

Pros: Internet

Cons: No complaints all good!

Pros: Excellent!

Cons: Nothing.

Pros: none

Cons: had to call for a pickup at the airport to the rental car lot - no one answered the phone for 30mins. the rental car was 20 years old. charged me extra $1,000 for a damage despot. no one at the return lot to drive us to the airport, had to call an Uber

Pros: Easy drop off after office hour

Cons: Car is not in optimum condition

Pros: Great value for money

Pros: Clean car, good service, better pricing than other hiring places.

Cons: It was hard to understand where to be picked up at the airport, so that caused a little delay but otherwise it was fine. Perhaps sending clients a photo of the pickup point would help.

Pros: Very friendly

Pros: Car was old but OK.

Cons: Car was old, but OK. MAIN COMPLAINT - website says drop-off Christchurch airport 7:00-22:00. I arrived at 7:00 for 9:00 flight - office was closed, phone went to voicemail, which was full so no msg could be left. Dropped keys, left car. Rescued for terminal drop at 7:50 by kindly next door car hire place. Still waiting for reply to my email, 5 days later.

Pros: Affordable

Cons: Car could have been presented cleaner

Cons: GPS was in Japanese, the buttons was also in Japanese and I didn’t know what to press and the staff didn’t even explain to us how to operate it. When accelerating the car it felt like there was no energy at times. Sometimes when locking and unlocking the car with the car key it would not work meaning I had to lock it manually. Also tried to unlock the boot with the car key button and that also sometimes didn’t work so I had to go into the car to unlock it. A bit annoying.

Pros: Friendly. Efficient service

Cons: Wait time at airport before pick up from car rental

Cons: Car had lots of miles and problems with breaks

Pros: Very efficient service, friendly staff, prompt airport shuttle bus to & from Queenstown airport. Vehicle was very clean

Pros: Car didn’t accelerate , AC was shitty and car felt like plastic, didnt feel safe while driving it.

Pros: It was great service! Especially in a time of need

Cons: The car didn’t sound like it was in good condition

Pros: Price and friendly staff at Queenstown.

Cons: Car was a bit bumped around and found used masks in glovebox. Slow pick up at airport and slow drop off with staff member not believing chip was already in windscreen even though clear on video.

Pros: Prompt pickup and drop off with the shuttle from the airport.

Cons: Crappy vehicle.

Pros: Very easy very friendly had no problems at all

Pros: There was nothing plenty of leg room for every seat including those in the very back

Cons: No usb charging port

Pros: Staff were great. Very efficient. Good value.

Pros: Car was clean and tidy, well maintained

Cons: I had taken full insurance from discover cars but ezu car rental wanted me to take insurance from them so they told me if something happens to car, i would have to pay them 5100$(full cost of car) as i have not taken insurance from them and then only i would claim from discover cars so i ended up paying them as well. Customers service respresentative was ver rude and that started taking in their own language, very disrespectfully, will never ever hire a car from them

Pros: Great communication

Cons: Efficient

Pros: nothing

Cons: They would't take my money and I had paid insurance yet they wanted $1000 and wouldn't contact Discover and then they attached me in front of my 10 year old daughter and police were called.

Pros: When we left a jacket in the car the rep drop back to the depot, collected it and brought back to the airport for us.

Cons: The car was quite dirty, lots of dings and was well over due for a service.

Pros: Nothing much

Cons: Lack of explanation of details of insurance. No facility for access to airport if making out of hours drop off as the depot is a long way away. $1000 deposit taken from bank account immediately.

Pros: Immediate service

Pros: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).

Cons: Overall great experience during pick-up and dropoff, but at drop-off point, it felt like the Asian guy who was inspecting the car was trying to assign blame to me for damage which was already present before pickup (luckily I had the photos to prove this).

Pros: The car drove really well.

Pros: The shuttle made it easy to pick up the car.

Cons: I left a usb connection in the cigarette lighter base and have not had a message to let me know.

Pros: Smooth and efficient pickup and return

Pros: Very reasonably priced-great service

Pros: The team were friendly and super helpful! They dropped me off so I would make my flight and when I left my phone they brought it back to me before my flight! Super helpful and would use them again!

Pros: The car was clean.

Cons: Not much room for picking up and dropping off the car.

Pros: no fuss, no frills, but straight forward, excellent, polite and courteous service

Pros: Nothing

Cons: Unorganized, late, we were asked to image our car, hour and half , car was blocked in, so guys had to move other cars, total time from arriving at airport to leaving, girl microscopes the windscreen and found some little pin marks and asked if I had imaged! Wow I thought here we go, in the end she said ok. Sorry a circus!!!!

Pros: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.

Cons: Difficult to find and unclear why $1,000 was required to be held against my debit card. These monies are yet to be released as of 20/10/22.

Pros: Friendly and helpful service

Pros: brilliant service and great team provided shuttle services to and from airport

Pros: Everything clear and fast. I managed to call them when I had any question

Cons: -

Pros: When we originally booked the rental on site it showed we were getting a Suzuki swift, we arrived at ezu rentals & got a Nissan tiida. The conditions of the car were pretty poor BUT was driveable. We werent to happy about the $1000 bond. All in all we were pretty satisfied as it got us to all our destinations around Queenstown.

Pros: They were very helpful. There was some damage on the car and they had photos to prove it was not us that did it. We should have taken photos.

Pros: Very little

Cons: First car they gave us was filthy, I requested another and even that was dirty and had rubbish in it. The say modern cars on their website with nice photos of new cars., I got given a 2006 with no functioning radio or Bluetooth. The whole place is a shambles, I went to get the car seat I had booked and went into their shed, what a mess. I would never use this company again.

Pros: Very good customer service and efficient.

Cons: Nothing too much except the car couldn't connect to my bluetooth which makes the driving is a bit boring.

Pros: The price was the only positive and the service and state of the car did not make this worth while.

Cons: The service was slow - over 1 hour after landing we still didn’t have a vehicle.

Pros: Definitely not recommend this ezu for anyone. Don’t rent a car from here if you don’t want to spend extra stupid money

Pros: Good car at cheapest price I could find

Cons: All was good - perhaps a little slow on the pick up - but not really a worry

Pros: They were efficient and the car was in good condition albeit a bit older.

Cons: It’s a shame that they are not at the actual airport, however, it was still a straightforward and reasonably quick.

Pros: The value of hire was reasonable. Service by agent on the return was very good.

Cons: Disappointed by process for pick of car (given I had provided all flight details etc. Car quite old.

Pros: The staff were friendly and helpful. Everything was made pretty easy.

Cons: Booked the Suzuki Swift or similar. We were given the most beat up looking Nissan Tiida. It was dented and scratched up. The transmission was slipping, the accelerator pedal was sticking. There was someone’s old used face mask in the car and it smelt horrible.

Pros: Nothing really

Cons: The vehicle was really dirty. The tire was worn out and wheel allignment was out as well. Seems like they dont look after their cars. Wouldnt book again from them. Rather pay bit more with other known rental companies

Pros: easy to talk to...and no trouble to fix car

Cons: wrong car provided at sites....and asked about cracked front bumper when car was provided with cracked front bumper...photo,s were taking by us at pick up...

Pros: They were friendly enough

Cons: We had to wait almost an hour at the airport to collect the vehicle as had problems contacting the company- the number on the rental agreement redirected us to Christchurch, so was initially told I had the wrong person. It took 2 of us phoning to get someone to come pick us up, then another call to confirm they were coming when they didn't arrive in their given timeframe. The car also wasn't as clean as expected, especially the internal windscreen, but that was easy enough to wipe over

Pros: Picking up and taking us back to the airport.

Cons: The $1000 removed from your credit card without being forewarned not a great start to the holiday and it taking a few days to be returned was not ideal even our ZQN hotel took $1 or just kept cc on file till check out

Pros: Service guy was nice

Cons: It was time consuming, also the chains provided were broken and unusable. They did not seem to care when I told them this and did not provide a refund for the extra $50 I paid for these.

Cons: Ezu Car Rental are crooks. They rented us a car with a damaged wheel and then charged us $818 to not only replace the wheel on return but also took it upon themselves to service the entire car at the same time. $818 for a single flat tyre that caused us to be late to our next destination as we changed it on the side of the road is criminal behaviour. We will be engaging with Ezu Car Rental for a full refund and I do not recommend anyone use them.

Pros: it didn't break down

Cons: shuttle bus took too long. Car had no water in it for the window wipers - so maintenance might be an issue

Pros: Efficient, friendly, pick up, drop off from/to airport was an added bonus.

Cons: Check car - rego and WOF as this was quite time consuming - 1hr to pick up car?

Pros: Flexibility and helpfulness

Cons: Nothing applicable

Cons: The Toyota Alphard we received was 20 years old not like the one in the photos we booked which looked like a new vehicle , we also had a very unpleasant smell inside, my wife opened door from outside and the handle broke off, now they are holding $500 to repair it, the handle looked like it had previously been glued, wasn't the best experience.

Pros: Good pricing, helpful staff, quick & efficient service.

Pros: Car was great and service was the best i’ve had.

Cons: n/a

Pros: They were very upfront about what was expected and followed their own guidelines as to returning bond. Car was very clean and process easy.

Pros: Efficient

Cons: Vehicle had high mileage and was showing signs of high usage.

Cons: Car seat for infant wasn’t installed, we had to do it ourselves.

Cons: Wasn't clear on how we would pick the car up at the air port. The payment sheet said there would be some one at the airport to meet us as we came off the plane with a card with our name on it. After looking around for a while we rang the car company who then sent a driver out to pick us up. would have been much easier to have know that at the beginning.

Cons: The idea that we had to take an extra 40 minutes at the car wash next door cleaning the car to avoid a $200 cleaning fee is ridiculous. Never in my life have I been forced to go to a car wash for a rental car. Never renting there again.

Pros: Cheap

Cons: The van they gave us the paper work for and told us to find in the carport was not even on the premise. They said they would get it here but couldn't tell us how long it would be so gave us another van instead. The brakes were terrible, the transmission changed gear poorly (as in slipped) and the hand brake barely worked at all. I understand that cheap doesn't get good, but this thing should not have been on the road especially if it was to be rented by a novice driver.

Pros: staff were friendly

Cons: It took three telephone calls for the rental company to answer telephone and around 1/2 for transport pick up to Ezu rental cars, bearing in mind NZ has severe staffing shortages at this point in time

Pros: Choice of baby seat.

Cons: The baby seat had seen better days.

Pros: Getting picked up at the airport by a nice looking Chinese lady. Haha

Cons: We got given an unwarranted car, which we had to fix on our travels. The car was making not the most healthy of noises and no help from EZU

Pros: Very helpful people eas

Pros: Friendly service

Cons: Had to stand outside in the rain in the queue

Pros: Easy drop off.

Cons: The car broke down at the top of a mountain.

Pros: Free extra drivers, reasonable condition car, great van

Cons: Uncertainty around providing car chains even though they were booked well in advance, shuttle and return times was limited in hours

Pros: Tara was awesome and communicated well with us regarding 4WD requests and made the drop off and getting back to the airport super easy.

Cons: We had to wait approx 1 hour once we got to the rental place to be sorted with our car. While the car was clean and tidy it smelt terrible - probably due to carting around wet snow gear but it definitely smacked you in the face everytime you got into the car.

Pros: Nothing really

Cons: Waiting time, rental agent office, I did not get car I wanted, car was old, no power, machine noise and needs mechanic attention.

Pros: Friendly helpful staff, perhaps just not enough staff on.

Cons: Long wait getting the car, could only wait outside in the cold.

Pros: Poor service, we waited an hour at the airport before being picked up even after calling them 3 times and being told they were on the way.

Cons: I had booked a Kia Sportage AWD specifically because we were heading to the snow. We were given a Rav 4 2WD and didn't realise it was 2WD until we had issues with the car slipping where an AWD would not. I would not recommend EZU car rental in Queenstown.

Pros: Value for money was much better then the normal rental car companies

Cons: On drop off the shuttle attendant was impatient and extremely unhelpful

Pros: Quick handover and drop off. Very efficient. The let down was the quality of cleanliness of the vehicle rented.

Cons: Car was not clean. There's mould growth due to the wet carpet, it smelled like a stinky wet dog whenever we got in it and smelled really funky when we turned the heater on. Necessary especially during a winter trip. It looked like a very old, beater of a car with headlights were very dirty. Got a 2014 model but looked and ran like something built in the early 2000s. It felt like we were given a crappy car because we didn't book direct.

Pros: Not a lot - transfer van dropped us off and didn't unload our luggage and drove off to pick up other clients. Had to wait half an hour for him to return

Cons: Not a lot - seat jammed in van and could not be moved back

Pros: Nothing

Cons: Waiting at the airport in the cold with infants for ages. Then to tell me go and find my car in the car. 😡😡

Cons: The car was not roadworthy: drivers side windscreen wiper broken, front tyre with tread below legal limit and the snow chains rented were broken

Pros: free upgrade to SUV, staff were friendly and helpful

Cons: very small check-in office, took quite some time to get car

Pros: Friendly staff

Cons: The car had an overwhelming odour. We returned it after 24 hours.

Pros: They were extremely friendly and everything went as smooth a clock work.

Cons: n/a

Cons: Was told they would be there to pick us up in 15 mins from airport however we were still waiting half an hour later and had to call 3x to ask where the shuttle was.

Cons: No pick up at the airport late at night even though we had received confirmation. They did not answer their phone either. We were stranded with our whole family and luggage and had to order a maxi taxi to take us to our accommodation. We then had to make our own way to pick up the car the next day. EZU blame Discover for not notifying them of the change in pick up arrangements and Disvover blame EZU and say they received confirmation- either way we as the customer suffered and were not refunded.

Cons: car was not what we had been told was booked. we had a 4wd and it want. the rental counter was different to the company booked from so no help at all . no on the ground presence for issues

Pros: They were able to extend by rental by 24 hours at late notice when I had my flights cancelled.

Cons: It would have been helpful if they could have provided a separate receipt (rather than just an EFTPOS receipt) for the additional day of rental, so that I could use it for insurance purposes.

Pros: Very friendly team and very impressed with their service

Cons: n/a

Cons: Unhelpful staff, inadequate POS system, not considerate of flight cancellations interrupting travel plans. No customer service like most of the other larger/reputable companies.

Pros: Good value

Cons: Good apart from leaving. That was terrible

Cons: English not good. Remote office. They said someone would be at the airport, but instead we had to find a pay phone to call them on 1300 number and then wait 25 mins for a shuttle bus. Model of car was very old.

Pros: Nice customer service agents, efficient shuttle service

Cons: Initially they tried to rent us a car that did not have the legally required tire tread depth. As we were in icy conditions over Winter this was very dangerous and we pointed that out and asked for another car. We got a different car (which had some mechanical issues but drove) but we noticed on return that they had rented out the cars with the faulty tires. This is an accident waiting to happen. We also received the wrong size snow chains.

Pros: The shuttle from the airport was quick and efficient.

Cons: The check in process.

Pros: They collected us from the airport to collect the vehicles

Cons: Nothing, it was a straight forward transaction, friendly team, and the vehicles were good quality.

Pros: as mentioned above.

Cons: maybe not being closer to the airport like other rental car companies

Pros: Bums on seats. Otherwise good price for a van, but i would shop around next time. Lady was nice.

Cons: Deposit, having to fix and find a place in a strange town to fix a tyre. Opening the car door and the handle breaks.

Pros: Reliable SUV

Pros: It is cheaper than other car rental, and their service is friendly. We got a car that is better than what we expected.

Cons: Only one counter is open during pick up.

Pros: Easy to pick up and drop off, nil waiting around, nice and tidy.

Cons: Nothing

Pros: Good deal and very good choice of cars. Very nice and helpful staff. Def l will use it again.

Pros: Efficient and value for money

Pros: Very easy to deal with.

Pros: Fabulous

Cons: Great

Pros: Crap

Cons: Crap still haven't head back or been refunded my money

Pros: They made it easy to rent from them. Car was as advertised.

Cons: The car windscreen was so dirty on the inside and hadn't been cleaned for some time. It was difficult to see through it at times.

Cons: Charged 1000 on eftpos which we were not told about. Late to pick us up from airport. Car leaked from around windscreen. Cars radio didn’t have a band expander so could only just get 1 radio station

Pros: Friendly.

Cons: None.

Pros: Shuttle service from airport to rental missed us. So, they gave free car upgrade which we didn't expect.

Pros: car steering was vibrating at 90km speed. Even I wasn’t aspecting that old car I will get. I will never use them again.

Cons: I will never use ezu again

Pros: The price was good but I'm not sure if it was worth the hassle

Cons: On confirmation of the booking instructions were that there would be a company representative with on name in a board at arrivals, no one there, no one answering the phone. Eventually phone was answered told to go outside and await shuttle. Driven back to depot where it took over half an hour to sort out the one customer before us. GPS on car stuck on last customers journey and weren't sure how to clear it but didn't want to go back to depot as too much hassle so no radio etc the whole time.

Pros: Easy to book great value

Cons: Having to have have a $1000 taken from credit card during hireage time

Pros: Very fast at getting your paperwork done, when picking up and dropping off.

Cons: Got a flat, called them as per the agreement and they were no help at all, a person from AA had to call them in order to figure out what the hell was going on. Took the 1000 dollar deposit off us because we didn’t have the invoice for the tyre change at the time EVEN THOUGH I PAID FOR THE TYRE CHANGE MYSELF and told us to claim it afterward. The entire last day of our stay was taken up by a single flat tyre simply because we were not allowed to change it ourselves, it’s a 2 minute job.

Pros: Friendly caring service. Loved being upgraded - made a real difference to our driving experience and comfort.

Cons: Depot in Frankton needs clearer signage. A van parked in the driveway made it very difficult to see the signage for EZU. Also the GPS didn't show up either the street address (only showed Glenda Drive, not 234) nor the name of the company. This meant we wandered around Glenda Drive and elsewhere trying to find the depot and getting very anxious.

Pros: The vehicle was a great size for our group, the staff were friendly.

Cons: $1000 bond that was required. Quite an inconvenience to a holiday, especially when I paid for full insurance with Discover Cars.

Pros: Fast processing when I arrived.

Cons: Waited a bit for the shuttle van to pick us up from Airport and also wasn't the style of car we wanted when we arrived. Maybe I didn't read the fineprint about paying an insurance bond on arrival, but it was refunded at the end of the rental.

Pros: very efficient and accommodating

Pros: They were on time for pick up and they upgraded our car as well. So friendly and the process was easy and hardly any paperwork to fill out.

Cons: Dirty face masks in glove box

Pros: Lovely service. Would highly recommend.

Pros: Good service from staff

Cons: The car was old and not what I paid extra money for the Suzuki Swift. Not happy.

Pros: They are a short drive from the airport but are very responsive and have a shuttle service - we didn’t have to wait any longer than 10mins. Both pick up and drop off for the rental was easy and hassle free.

Pros: Quite efficient and helpful people to deal with

Cons: Quite satisfied

Pros: Quick and efficient, good communication and great vehicle.

Pros: Easy and fast

Pros: Good car, tidy

Cons: The way they stored the car seats and no knowledge of whether they were within the expiration period.

Pros: Nice car in nice condition

Cons: Nothing

Pros: Friendly.

Cons: The car broke down with a flat battery. The battery was an original battery that looked very old (this was the AA technicians comment). When it would not start again later in the day I had to say I would be returning the car for a replacement, before they accepted any responsibility at all. While their rates were great, their service and the quality of the cars were less impressive.

Pros: easy to deal with

Cons: it was advertised as an 8 seater. We should have been advised this was not for 8 adults

Pros: Staff was very helpful. Highly recommend them..

Pros: Friendly people

Cons: Efficiency

Pros: Quick collection and drop off at airport.

Cons: Damage to vehicle with tape holding bumper on, inside windscreen very dirty and no window washer water. Also, middle seat in 2nd row the seat belt buckle was hard to release and also the belt kept tightening across shoulder and wouldn't release unless it was unbuckled.

Pros: Good value for money

Cons: Office was untidy and hard to get into, no steps only pallets stacked up. It didn't feel very safe.

Pros: Must go with them

Cons: Our flight was early still he reached on time 👏

Cons: They are rip off, charged us extra insurance when we got there. Never going to book with them ever again.

Pros: Great price, efficiency at pick up whdn

Cons: Not sure what the policy is either but the van arrived with no car seat - if it was a short distance it would be okay and although it was you had to take the main road to get to the car rental depot and the car travels at speed

Pros: Fast and quick service, from the time booking online to pick up car

Cons: N/A

Pros: Neat and clean car with amazing customer service

Cons: All went well !!

Pros: Very good service, and suggested a few things to make the whole thing a lot more smoothly.

Cons: No complaints

Pros: Quick Service! Carseat was very comfortable for our baby too.

Cons: No dislikes

Pros: Efficient - helpful - easy to deal with - value for money - excellent service - would definitely use them again

Pros: Very efficient and fast with the pick Up and easy drop off.. Also I got to hand pick my car seats for my girls which was amazing.

Cons: Nothing

Pros: Terrible experience

Cons: I rented a late model 2020 car & was provided an old 2005 car. Very disappointed

Pros: Customer service

Cons: Nothing

Cons: Car was not what I had booked, then I was told i was getting a nee model of the Jeep, which they didn’t have available. Then gave me an old model when i had paid for premium as advertised. Baby seat was in a very poor condition, was not secure enough in the seat for our little one. I had to buy a nee car seat the next day and return their dirty one. Car’s wipers were in terrible condition. Passenger vents were broken. Car was a written off repair, this is not the rental standard of car renta

Pros: Friendly efficient staff; car was what they said I’d get

Cons: N/a

Pros: Quick and easy

Pros: affordability

Cons: car was dirty and very slow, quite a few rattles

Pros: The shuttle to and from the airport made life easier. Also they recognised we were cutting it close with the time of our return flight and made haste to get us there on time :)

Cons: that the cars were offsite of the airport and you had to wait for a shuttle. also when we got to the cars there was no reprasentative there to give us the car so we had to wait 20mins to get a car. we also had to wait when we dropped off 30minutes to get the shuttle back to the airport as no one from the company was there when we arrived

Pros: Quick and easy

Cons: Old car

Cons: My vehicle was not ready on the day of arrival. Had to wait an hour for them to sort out my vehicle.

Pros: It was competitively priced.

Pros: Do not be put off by the tiny Office shed, the Staff are just great! Chinese? Korean maybe but we didn't care they were very good!

Cons: nothing

Pros: very efficient. shittle service in time and got our car exactly as described in the booking. staff were very accommodating.

Pros: polite, courteous, reasonably efficient

Cons: Waiting to get going

Pros: Excellent value and service.

Pros: The agent was excellent. Friendly , good advise re area and things to do in Queenstown

Pros: Picked up from airport and dropped back car was great

Cons: Nothing it was good

Cons: Vechile needs new headunit as its all import Japanese and you cant play music. Brakes needs to be checked aswell as it was very spongy.

Pros: No service - so can't comment.

Cons: What service? Does this company exist - or is it lying low where refunds are involved?

Pros: They were nice people. Very patient with me even though how frustrated I got

Cons: They were fine. It was discover cars insurance and deposit that pissed me off

Pros: They did not charge the ridiculous over 70s amount. Fabulous.

Cons: N/A

Pros: They accommodated flite changes.

Cons: The language barrier, unable to understand the female attendant. Her English was very broken and hard to understand.

Pros: Nice easy instructions on how to contact them once we arrived in Queenstown. They didnt have the brand of car in stick so gave us a nissan which was not very comfortabkle and the fan belt required attention. I phoned them up and they upgraded the car Free of charge due to lack of tourist at the time(level 2 for parts of the country)

Cons: Everything was fine.

Pros: Ian was easy to communicate with and prompt getting us in the road.

Cons: Nothing really comes to mind but a future improvement could be having the vehicle ready at the airport, although probably not feasible with space and the fact that pre processing needs to be carried out before driving away

Cons: Didn't travel due to lockdown. Tried to cancel in advance via several messages and calls but had no reply.

Pros: I would like someone to contact me regarding this cancellation please.

Cons: We went into Level 4 lockdown the day of picking up the car. We were stuck in Queenstown and couldn't use the car, and had our flights changed to go home a day earlier due to everyone being shut down. We got a different car to what we hired, and on top of all of that, we only got a credit for the one day earlier it was returned, not the entire time we couldn't use the car, as well as no refund. It was a holiday so it's not like we will get to use the credit again any time

Pros: pick up at the airport - he was there waiting

Cons: my response to this is in first question. Poor Public relations!!!

Pros: Polite, easy to deal with and good value for money

Cons: The insurance when booking through a 3rd party. It's better to book the insurance direct to save yourself a $1000 deposit

Pros: Nothing

Cons: Terrible service. And their bottom-line is more important than customer satisfaction. Had to return car early due to COVID restrictions. And they refuse to refund the remaining amount.

Pros: they promptly swapped the a car for another one when we had an issue with its performance - started shaking and rattling when brakes used!

Cons: there were still empty bottles under the car seats and rental papers from previous renters in the glove box, which makes you wonder how well the car was cleaned?

Pros: Staff were friendly and we got a good deal

Cons: Our car did not seem well serviced.

Pros: Great team and awsome customer service

Pros: Convenient and efficient

Cons: The extra day rental we had to pay to keep the car for the last afternoon was very expensive for this type of car.

Pros: Pick up and drop off

Cons: Little wait to be collected from airport

Pros: the vehicle was as expected. the staff polite and helpful

Cons: Nothing, it was fine.

Pros: easy to deal with and good communication skills

Cons: nothing at all

Pros: not doing many miles , so just needed cheap transport.

Cons: every thing good.

Cons: having to wait for a van to pick the car up

Pros: They were awesome always very quick and polite.

Cons: Nothing

Pros: There's nothing to like. Pathetic service pathetic vehicles

Cons: The vehicle advertised online was way newer then what they had at their yard. Only rental company that makes you wash the vehicle on return. The vehicle had dents scratches and paint peel offs everywhere front suspension was making rattle noises and felt loose at every turn. Interior had panels broken and the stereo was in Japanese so if you don't know the language you're stuck with no stereo. definitely never renting from ezu again or letting anyone I know renting from ezu.

Pros: Nothing

Cons: See comments above

Pros: Drop off was easy, but I think we were just lucky with our timing that a van was about to leave for the airport when we dropped it off.

Cons: Didn’t have the car we asked for; very misleading. Next time will use a rental company with the type of car we actually want.

Pros: very fast efficient and friendly.

Cons: smaller company so no big wait fr service or shuttle

Pros: Quick airport pickup and efficient service sorting out paperwork.

Cons: Nothing to comment

Pros: Very accommodating

Cons: The price because of the school holidays! But all car rental companies were charging a premium.

Pros: Good pick up and drop off

Cons: Collection from airport as part of deal without extra charges

Pros: The price of the hire

Cons: The fact we had to pay upfront for an insurance claim when we have full coverage. Surely we should only have to pay the excess. Also that we had to wait to be picked up from the airport terminal and taken to an offsite location at no stage was this made clear to us at the time of hire.

Pros: Excellent service and great staff we will back soon

Pros: Incredibly easy; helpful staff who picked us up at arrivals; got the car we payed for; very fast service.

Cons: I only knew about the $1000 security deposit from reading reviews. Could be advertised better.

Pros: Being a first time visiter to Queenstown we had our doubts about the rental vehicles especially when there are so many. However, the team was friendly and the car neat and tidy without any odour. They were happy in answering all the questions and were also reasonablly priced.

Cons: Nothing as such

Pros: Good car, good price, friendly staff, pick up & drop off airport service

Pros: Nothing

Cons: Long waiting period collecting and dropping off

Cons: The only issue was the 25 min wait at the airport while the van driver was on the phone.

Pros: Staff was trying hard

Cons: I didnt necessarily appreciate the person picking us uo wearing I am guessing pajamas underneath the jacket. I know it was a late evening pick up, but still. Also, the staff was lovely and helpful but I found them quite hard to understand- especially numbers, which was a bit tricky when it comes to money etc. So I would and will definitely book with you again but those are few challenges. Also, please, if you don’t have Suzuki Swift in Queenstown at all, DO NOT have it on offer, please. Thank yo

Pros: Efficiency

Cons: None

Pros: Ezu car staff was very efficient , professional and helpful. Next time, i will book my car directly with them.

Cons: Knowing that discover cars have changed the policy to answer the customers phone calls, there should be a private line with Ezu where they can connect the customers with discover cars. Discover cars have not refunded my insurance amount of $56 and also are not responding to my emails. Imagine having $1000 security deposit /making a claim with discover cars/ requesting that deposit back, will they answer email then. Will never again book my car from discover cars but will book directly with ezu.

Pros: They were really nice and efficient.

Cons: The car was not quite what I opted for and had difficulty using the phone connection. No appleplay or rear cameras. Would have preferred a later model vehicle.

Pros: It was a very fuel efficient vehicle, just I didn’t expect to get a car 10 years old

Pros: Easy to deal with

Cons: There were no real clear instructions on where to go for pick up at airport. These should be on the booking form, not just the phone number to ring, but the location of pick up at the airport (we went to the wrong area)

Pros: Can’t fault service. Staff were fantastic

Cons: Car could do with new wiper blades

Pros: pick-up and drop-off service.

Cons: As per above comment. Flat spare and unsafe tyre pressures of all other tyres.

Pros: They didn’t charge me for hiring the tire chains longer than expected. They were very kind but a little disoriented about their own policies/payments.

Cons: The overall cost was $280 for 5 days, I paid $80 as a deposit and received an email to say I needed to pay the remaining $200 upon pickup. I went with the intention of paying the remainder but was informed I needed to pay $1000 as a bond which I did not have.

Pros: They picked us up from the airport and dropped us off again

Cons: They did airport pick up and drop offs

Cons: Initially rented and 2015+ Kia Rio or similar. Received a 2010 Nissan tida with 250000k on the clock