Hertz at Queenstown Airport

Pros: Professional and friendly

Cons: 👍

Pros: Efficiency and lovely lady at Queenstown airport who helped us.

Cons: Initially trying to find our car. No one knew where it was.

Pros: Communication lack

Cons: poor communication. I was charged 530$ additional with zero information or communication and there is no way i can contact them. no response.

Pros: Nothing specific stood out, service was as expected at counter

Cons: Car was not cleaned on outside, dusty making it hard to check for dents and scratches when picking up and leading to a general overall lack of professionalism I expected from a compnay like Hertz. Was also disappointed that we did not get the brand and model we booked. Was really keen to get an opportunity to trial the Kia Sportage and found the Nissan Xtrail we got to be gutless on acceleration when you needed it.

Pros: Communication Discovery to Hertz did not confirm advanced pick up time but Hertz found ud a car early.

Pros: Good price felt confident car would be there

Cons: no washer fluid and tires are pretty worn

Pros: ease of rental process; quality vehicle; clean vehicle; professional staff

Pros: There was some change in itinerary, they changed the time for pick up and drop off very easily.

Cons: Nothing really

Cons: Staff shortage meant I had to wait for 2hrs before my car was ready. Communication in advance would have given me the opportunity to spend the time doing something else, rather than hanging out at the airport. To be super clear: I don’t blame anyone for not having enough staff. But putting more effort into letting customers know what they can expect, would have been great. Drop off location was closed on Sunday. So why make me return the car until noon.

Pros: All good thou the wait was long as it took the agent a long time to deal with the customer in front of me. I understand it is busy. Also agent was not very clear with her explanation re full cover insurance and Discover Cars Full Cover/protection. Otherwise very friendly.

Cons: The exterior of the car was not very clean. Also, the agent did not tell us she would send through photos of the car. Received that email about 50mins after pick up. THe photos received are not clear and a lot of the marks/scratches cant be seen.

Cons: I initially booked car for wrong dates ( my fault) but was unable to change or cancel so had to go elsewhere for a car

Pros: It was at Queenstown airport - and drop off was less than 1 km from our hotel at Christchurch airport.

Cons: The delay in providing the car at the beginning of the hire. But they were generally informative about it.

Pros: Quick and easy to pay, easy an simple drop off keys.

Cons: Rental agent didnot explain where to collect/pick up the car from very easy. Did take a little bit to find where the car was parked. Also we hired a baby car seat which was all buckled into the car the incorrect way, we had asked for a rear facing seat an found this was fitted into the car forward facing. Also this car seat hasn’t been clean properly when we took the seat out to put this in the correct way we discovered there was still food crumbs an in the bottom of the seat.

Pros: Staff had great customer service skills, explained everything well and the car exceeded our expectations, was spacious and very clean.

Cons: Car boot was too small

Pros: She check my insurance

Cons: All good very friendly

Pros: Hertz was good . Will never book through 3 rd party again. Discover cars never!

Cons: Don’t rent a car through 3 party when agents state no cars to cross from north to South Island by ferry!

Pros: friendly staff, quick simple service.

Pros: good value, easy service, good car

Cons: nothing

Pros: According to Hentz agent, since I bought the full insurance from Discover, if any accident, Hertz need to charge the tenant first then tenant claim from Discover, Is it right?

Cons: The agent disallow me to pick up the car 1 hour early & drop off 1 hour early.

Cons: there are separate insurance that i need to pay to hertz

Pros: Very efficient and timely despite a large queue from a landed flight.

Cons: Maybe an extra person to help when a flight has landed.

Pros: Quick and easy

Cons: had to wait 20 minutes, only 1 staff did not provide any snow chains even though this had been requested

Pros: The car was fantastic, service efficient and getting in and out of the airport really fast. The car was better than the one we had booked, thrilled and now we want to buy one for ourselves.

Pros: Hertz Queenstown changed my times and added chains as requested with ease, something I couldn't do through the 3rd party

Cons: Service was great

Pros: Car was up to expectations

Cons: When picking up the car the service was very slow (there was one other person in front of me) and seemed to take forever.

Pros: Fast and efficient

Pros: Friendly counter staff.

Cons: Nothing, it was good.

Pros: The service was alright

Cons: The girl was hard to understand because of her accent

Pros: Easy to find easy to return to airport

Cons: Not enough staff on at counter -wait time was long . Car was very dirty inside indicating car had not been cleaned

Pros: Staff were lovely and welcoming however there was only 1 staff on and it took 50 minutes waiting in line to get the car.

Pros: The 1st agent was amazing, she was super busy but had a smile and dealt with everyone efficiently.

Cons: Our flights were cancelled, I went back to get the same car but the lady was unhelpful, I appreciate how busy she was but her attitude was terrible, Mike tried to help but she would not let him, we hired with Eli instead.

Pros: It was great we were served well and picked up our car from the airport parking which was great. Since we have 10 month old baby we had car seat and it was easy to get into.

Cons: I wasn’t told the i had to pay $200 upfront some sort of authorization. Which i still haven’t got it back. The staff told me that i will get it with 2 days of dropping the car off but i don’t see any refund yet.

Cons: They need to sort out their car classes to better match what is on discover cars

Pros: Easy drop off, friendly staff, handy location in airports for pick up and drop off. Good car selections and competitive rates

Cons: Would be great to be slightly more flexible to change picking up time due to last minutes flight time change

Pros: Was very efficient and managed to get an upgrade on the car for no extra charge. Would definitely book again through Hertz

Pros: Brand new⁷

Cons: All good

Pros: Our flights were cancelled and the staff member was accommodating allowing us to return the car a little later.

Cons: Check in took too long.