SIXT at Queenstown Airport

Pros: They provided the agreed vehicle. Photos of prior damage/vehicle condition were emailed on pickup.

Cons: They were wary of aspects of the DiscoverCars contract, such as full insurance, which made us uneasy.

Pros: Free upgrade and nice staff

Pros: Efficient and welcoming check-in/pick up.

Cons: Nothing, all went smoothly.

Pros: All staff where very helpful.

Cons: The wrong drop off instructions I had printed out.

Pros: Great service and great car provided. Was slightly more expensive once I got to the desk with insurance added

Pros: Great pick up

Cons: Drop off at Christchurch was confusing. Usually there are parking spaces for rental returns or an attendant. Not clear on instructions where to park.

Pros: Quick service. No hassle.

Pros: Efficient. Good happy faces.

Pros: The ease of getting and returning car. The condition of car was really good.

Cons: The ease of getting and returning the car. The car was almost new like.

Pros: Amazing service the guy was so nice and we got upgraded for no reason ! Thank you so much great experience car was so clean .

Cons: Nothing

Pros: Good and best service

Pros: Fast service

Cons: Agent didn’t bring us to the car and no manual for operating the car. Had to google how to open the petrol cap when filling up petrol.

Cons: i thought the insurance was very expensive

Pros: Very prompt and efficient.

Pros: Amazing customer service

Pros: Fast and efficient. Brand new vehicles and the child seat was top of the range

Cons: Nothing, it was an easy transaction

Pros: Fantastic service - easy rather than complicated and/or time consuming. The quality of our rental was excellent.

Cons: Nothing, it was all good.

Pros: The pick and drop off process was efficient and staff friendly and helpful. The veh was clean and well appointed

Pros: Car rental desk is in the airport.

Pros: Really pleasant and prompt service

Cons: Polite, Cherry and helpful

Pros: Fast friendly and efficient service

Cons: Nothing

Pros: Quick and easy

Pros: Very prompt. Attended to inspection issue via written confirmation

Pros: Not much

Cons: Refer above

Pros: Friendly staff.

Cons: Navman, faulty it keeps dropping out. Straight away we went back, apparently the person I was dealing with is gone already, so I told the other staff about the issue and she ask me a question have attached to the windscreen . My reply to her was no. I said ok I'll give it a go, and still dropping out, said to my wife it's late will do this tomorrow. The next day, my wife went to explained the issue , and she said there were issues with the navman, hence they gave my wife a new navman,

Pros: Quick pick up and drop off

Cons: The condition of the car as indicated by the desk staff did not allow for a number of pre existing scratches on both lower rear flanks. I sent an email to reservations but had no confirmation of receipt. Also had no communication since drop off 2 days ago that the damage deposit sum would be repayed

Pros: Airport location, very easy drop off

Cons: Swapped model of hire car

Pros: Conveniently located

Cons: Time spent to pick up car

Cons: Car wasn't what I paid for.

Pros: Friendly and efficient.

Pros: Cheery staff and my (Skoda) vehicle was excellent.

Cons: Had to ask information desk where SIXT desk was located at Queenstown airport. It was at the end.

Pros: efficient and friendly

Pros: Fast, efficient, no surprises, no hard sell.

Pros: Ease of dropping off and picking up the car.

Cons: Nothing

Pros: I like Discover cars help me book a car to Sixt, It's easy for me to pick it up at airport so simple. Thank you discover cars I will come back to you surely in the future.

Cons: The stuffs at Sixt counter Queenstown airport sounds like not quite familiar with the procedures of damages covered by insurances for a customer who bought the fully Insurance through Discover Cars. When I returned the car key and told the stuff a small pebble hit car window and probably a paint chip on engine cover and She demanded customer should pay $3000 for that. I think it will make customer feel comfortable that SixT due wth Discover Cars for any damages rather than to customer directly.

Pros: friendly, easy

Pros: Everything will definitely use again

Cons: Sixt was great - helped us out last minute.

Pros: The car was booked through a third party. When we collected the key and did the paperwork they said I would be charged the $4000.00 excess if there was any damage to the car. I proved by the paperwork I had that I had paid for full insurance. Their computer system was down and we had to pay for more insurance to make sure we were covered. This is just not good enough and feel we are owed the original insurance that I paid for. Interestingly their computer system was still down when I returned.

Cons: They did not have any of the make or model I booked. I was very specific about this as it was for a special occasion. I am a customer of Giltraps and learnt when I had my car serviced the week before that they own this company.

Pros: car was new and both pick up and drop off points staffs were friendly and helpful. appreciated their assistances

Cons: the car window wasn't quite clean and clear that we had to wipe it ourselves, otherwise all good.

Pros: Apart from not noting scratches on pickup which caused some anxiety they were good

Cons: Not noting scratches which were previously known and would have made the experience overall ore pleasant

Pros: Excellent with everything

Cons: Nothing couldn't fault them

Pros: Helpful staff.

Cons: They do not fit the child or baby seats for you. Whilst I understand their reasons this should be made clear during the booking of the vehicle.

Pros: Great customer service always

Pros: The agent at drop off asked if I filled the car, then advised to fill it up rather than them as it would be cheaper for me. That advice I really appreciated! Saved me money and fortunately I arrived a little earlier than expected.

Cons: Nothing, service & car was good.

Pros: Quick, easy and friendly

Pros: Reasonable but still a bit expensive at this time of the year

Cons: Having to travel to the airport when you are based in the city.

Pros: The car condition is very good and their staffs are very friendly and helpful.

Cons: Nil

Pros: Prompt friendly

Cons: Windscreen was blurry

Pros: It was pretty fast and easy

Cons: The insurance part. When your online it tells you to watch out for the staff that want to sell your more insurance. When arriving sixt sold me more insurance as it made the excess zero, as the excess online was $3000???

Pros: Very happy and professional service. We did find it a little hard to find the car.

Pros: The ease of doing business

Cons: The shortage of suitable cars in Queenstown for a bigger family.

Pros: We were very happy with the upgrade we were given.

Pros: Ease of pickup at airport terminal.

Cons: Long wait to drop off car . In the end I had to drop keys off in the box rather than wait for assistant to sign off officially.

Pros: Got us a car even though we had to Pay extra

Cons: They have no idea how to get in contact with discovery which i thi k is irresponsible on their part.

Pros: prompt efficient service

Cons: nil

Pros: The staff is helpless. We were asked by counter girl to pay $250 extra deposit and said will be refund to us after we return the car. But we haven’t received refund.

Cons: We were asked by counter girl to pay $250 extra deposit and said will be refund to us after we return the car. But we haven’t received refund.

Pros: Very nice car

Cons: Very clean and nice staff

Pros: Absolutely nothing!

Cons: I was charged an extra $133 two days after car was returned in the same condition we got it. I emailed to question it and three days later still no reply !!! I was told I’d get my $250 bond back 4-5 days after returning the car, it’s now day 6 and still no bond ! I’ve also emailed to follow up on it and yet still now reply ! Absolutely shit ripoff service! Will not recommend and use your service again !!!

Pros: smiles- helpfulness (showing me the line to walk) and the laughs

Pros: SIXT were the best experience ever - rental desk rep was super friendly, professional and efficient! Car was superb!

Pros: Quick pick up but that’s only cuz nobody was there

Cons: Poor customer service. Car had spider webs on both side mirrors, don’t think it has been cleaned for a while. Usually go with ezi cars when in queenstown (better service and value). I will never be back thank you very much

Pros: No fuss, awesome service, great price and the SUV was modern, clean and well looked after with plenty of room for 4 adults

Pros: Friendly

Cons: Nothing

Pros: flexibility to upgrade the car last min. very friendly staff.

Cons: na

Pros: Plesant staff

Cons: Dirty carpleas

Pros: Very professional

Cons: Excellent plesent

Pros: Clear instructions given Re car .& help with queries.

Cons: -

Pros: The rep on the pick up desk was efficient and cheerful

Cons: There was nothing to dislike

Pros: Friendly and helpful agent