Discount Car Rentals New Zealand at Queenstown Airport

Pros: Great airport shuttle service, great communication with quick responses.

Cons: n/a

Pros: None. Its a very bad experience

Cons: Fraudulent charges when full coverage is purchased Totally not contactable via email nor call

Pros: Although an aged car was excellent to drive and great price.

Cons: Nothing

Pros: Quick and easy, no fuss. Car that could do anything we asked of it.

Pros: nothing

Cons: Rude, didn't explain anything, communication , car was filthy inside in desperate need of a clean. Booking clerk was argumentive and not pleasant to deal with at all. Our other travellers with us were applauded by the behaviour of the clerk.

Pros: It was prompt once picked up and drop off was very efficient

Cons: the fact I had to call them to get picked up, please have a 1800 number for this

Pros: the paperwork said "relax you are fully covered". I'm beginning to question that, my stress levels are right up there!

Cons: Poor vehicle quality poor communications.

Pros: Friendly people

Cons: Advising that there is a free pay phone which can be used to contact them in pickup area in case of flight delay and after hours pickup.

Pros: Central location, quick shuttle, kind staff.

Pros: Good communication from the office desk

Pros: Every thing was done so efficiently no waiting around.

Cons: Service

Pros: Freindly staff. Easy pickup.

Cons: Car not in best condition

Pros: Very Friendly service and great pricing.

Cons: Nothing

Pros: Rough outside inside fine

Pros: Great professional service. Good value for money. On-time and reliable.

Pros: Easy to deal with and great customer service

Cons: N/A

Pros: These guys were great , friendly staff and a quick and clear pick up and drop off service .

Cons: Nothing

Pros: I did not like anything and will never use them again.

Cons: Bad service throughout.

Pros: please see above

Cons: Confusion about the drop off station at CHC. It would have been better to prominently display / print the breakdown help information.

Pros: Efficiency, pickup and delivery to airport, cheap full insurance protection.

Cons: Car was bit on the oldish style with 177,000km on the clock.

Cons: the fact i have not received my bond back

Pros: Reasonable price and upgraded car.

Cons: Not at airport

Pros: The service was very friendly and efficient. I was called once I landed and as soon as I cleared customs, I was met. The person who helped me to set up the car was very friendly and made me feel very welcome

Cons: The value for money was great and we enjoyed our experience entirely. You do get what you pay for. We were happy with having a value for money car, which does mean older. The vehicle had a lot of damage inside and out, wasn't very clean and lacked any modern technology, BUT, it was over $1k cheaper then it's competitors and this suited us just fine.

Pros: Really poor, will never use again and will be encouraging others not to use this company.

Cons: They attempted to make it my responsibility to have checked the engine functionality before driving it - completely impossible.

Pros: Very coutoeus staff, and helpful

Pros: Gentleman that I dropped it off with was kind and thoughtful

Cons: The car wasn’t what was advertised, definitely not what was in the photo. The is misleading and scammy, the car was dirty and smelt, the lights didn’t work at night. I had to drive with high beams on , brakes screamed, stains everywhere. I will never ever use this company again

Pros: Easy to deal with

Cons: nil.

Pros: fast service attendant - pick up and drop off very satisfactory

Cons: I though the car was a little old 180,000Kms on the clock and a number of dents etc

Pros: Car drove well.

Cons: Not one of my questions asked of customer service online were answered prior to my car rental. Had to ask at pickup to get answers.

Pros: The friendliness of teh staffs, good communication about after hour pick up. Pick up and drop off was easy.

Cons: The condition of teh car. Rental car condition should be much better. There was bad odor inside teh car and my kids did not like to stay inside teh car due to the bad odor.

Pros: The value for money was fantastic and the car was clean and really worth it all

Cons: The inconvenience of not having a car at the airport to go to directly, but the service was outstanding. We had no more than a 6 minute wait at airport and barely a few minutes back at based when we dropped the car.

Pros: Good rate and great service, also booking is easy.

Cons: Nothing.

Pros: It was a quick drop off to the airport and quick check in as i have done the online check in

Cons: Old car eventhough it works fine It took the driver 30mins to reach the airport for pick up

Pros: Car representative was quick and efficient

Cons: Car was old and a bit dirty

Pros: Well prices and good car

Cons: The instructions were unclear where to drop the car off. I had an early flight and had to leave the keys in the car as the place was closed and there was no drop box

Pros: Staff was good

Pros: fast efficient

Cons: Baby seat was very average

Pros: easy airport transfers

Pros: Efficient service

Cons: None

Pros: Very straightforward and easy to deal with and car was in good condition

Pros: Friendly. The helpdesk answered quickly and was able to answer my questions.

Cons: Was a little confused about the pick-up and drop-off points from the e-mailed documents.

Pros: Car was reliable

Cons: Car wasnt the one displayed on site. All cars were older models and at site many were displayed as newer year model

Pros: Friendly and very helpful local staff

Cons: Booking agent wasn’t very helpful

Pros: Friendly staff, very mellow interaction, which is nice when you arrive to start your holiday.

Cons: Was hard to find contact for pick up, especiallyif you were a older generation it would be difficult to know if you were ringing discovery or discount. Should just have it clear on invoice

Pros: Overall great service and easy to deal with.

Pros: Friendly informative staff

Pros: Easy, well priced.

Pros: Friendly informative staff,

Cons: It took a while to check in

Pros: Fast easy service. Not located at airport but have efficient pickup and delivery very good

Pros: -

Cons: The van I hired was very old (over ~250,000km driven) and the brakes were terrible. Any downhill road was an absolute risk and I did not feel comfortable driving it - ESPECIALLY trying to drive to Milford Sounds. The van made such a loud noise in the back left wheel when I stopped to fill up petrol, a lady walking by told me the van was making a bad noise and to get it checked. I'm STILL waiting for my refund.

Pros: -

Cons: The van I hired was very old (over ~250,000km driven) and the brakes were terrible. Any downhill road was an absolute risk and I did not feel comfortable driving it - ESPECIALLY trying to drive to Milford Sounds. The van made such a loud noise in the back left wheel when I stopped to fill up petrol, a lady walking by told me the van was making a bad noise and to get it checked. I'm STILL waiting for my refund.

Pros: Pick up drop off

Cons: Everything perfect

Pros: Shuttle service to pick us up from airport. Reasonable price. Good car.

Cons: Long wait outside in a line to pick up car. When Googled address to drop off car before our flight it took us to their old address making us late. Explained that we were extremely late for our flight because of this and that we needed to get to the airport asap in the supplied shuttle, thought this was understood but obviously not as young girls who were lost took priority over us (paying customers) that needed a ride into town were then dropped off before us making us just about miss our flight

Pros: Generally efficiency, also after hours service.

Cons: Mild stuffing around with distant office and need for transfer.

Pros: Easy and fast especially when in a rush

Cons: Everything perfect

Pros: The ease.

Cons: It was all good.

Pros: Dropping the car off

Cons: Staff were very frazzled

Pros: Friendly staff

Pros: I liked the helpfulness of the staff, and their ability to compromise. E.g we needed roof racks, but they were out of the solid ones so they let us use an old foam strap for free instead after we made the drive out there.

Cons: Time waiting to go to the airport - other customers were dealing with an issue, so not much you can do about that!

Pros: We left our bag in the car and the staff member returned to the airport to drop it off. Great service

Pros: Our car was clean and went well, very happy

Cons: Our snow chains were faulty and unable to be used. More care with this to ensure chains are intact would be good

Pros: Our flight in to Queenstown was late but the pickup went ahead with no delays. After hours service was well above our expectations.

Cons: Airport pickup is always much easier, however we knew the depot was located a short distance away and considering the value for money of the rental we were more than happy.

Pros: Friendly

Cons: No airport pick up drop off

Pros: Nothing - we several of our party were left at the airport as we couldn't all fit in the transfer van. We had to return to the airport in our hire car to collect them later - absolutely disgraceful !!!

Cons: Vehicle had a serious transmission issue, we returned the vehicle the next day but were instructed to drive the car like it was a manual - by changing gears manually. The vehicle also stalled continuously when braking to come to a full stop. The brakes were not in good working order, again we had no confidence in the vehicle and had to catch busses to the ski field rather than driving our hire car.

Pros: Helpful and nice.

Cons: Nothing

Pros: Friendly staff

Cons: confusion between Discount car rentals and Discover cars

Cons: The time taken to get the deposit back. Its been 2 working days and i still haven't got it back. But that's all.

Pros: Easy. Car was what we expected and ordered. Friendly staff. We would use again. Don’t try walk from airport to rental place as it’s ages but they have a transport van which is prompt and friendly

Pros: Great service & friendly person

Cons: N/A

Pros: Pleasant and friendly team 😊😊

Cons: Nothing !!

Pros: fantastic service and communication

Cons: Car an oldie but went ok

Pros: Efficient, friendly service

Pros: Absolutely rare this business, so good

Pros: Great service and very friendly.

Cons: N/A

Cons: Car was not in good condition, transmission was stuffed. Engine light came on periodically

Pros: easy, simple check-in process, nice spacious car. satisfied overall

Cons: looked quite unprofessional during check-in. the car was bit outdated(17 years old) but i guess you get what you pay for.

Cons: Discover cars phoned and cancelled my booking for me once they knew I was unable to make the trip.

Pros: Pick up from the airport to Agency office

Cons: Charging a ridiculous bond of $1000 ( or a bond at all ! ) then taking so long to get it back. That is the only thing that puts me off renting a car again of Discount Cars. We chose the ‘ peace of mind ‘ insurance so that should be enough

Pros: Staff were nice and friendly.

Cons: Needed more staff on the day as it was busy.

Pros: Friendly and helpful.

Cons: We liked the lady

Pros: You take my cash NZD 77.81 - Overcars.com Jumala You are trickster

Cons: car is very old - 2003 year and bad noise on driving

Pros: Cheap

Cons: There appeared to be soem form of disconnect between the website I booked through and the agen on the ground. $1000 bond should not be required if you have paid with credit card and opted for full insurance option

Pros: Pick up and drop off at airport was great

Cons: Vehicle had terrible brakes, (suspect warped brake rotors), tyre pressures were quite low, tyres felt out of round and inside of vehicle was dirty, (used surgical mask left beside seat)

Pros: The ease of dropping off car during after hours

Pros: Competitive price, friendly staff

Cons: N/A

Pros: Got a bit lost dropping car off as there is a business around the corner with a similar name.

Pros: Easy, shuttle pick up and drop off, price was good

Cons: N/A

Pros: Nothing to fault, absolutely brilliant service.

Cons: Nothing to fault, absolutely brilliant service.

Pros: The desk person in Queenstown

Cons: One needs to be aware that by booking online the online service charged us some $200 (about 20% of the rental). With that charge added in Discount were still similar to the price other rental companies were charging

Cons: $1000 HELD ON MY CREDIT CARD EVEN THOUGH I HAD FULL INSURANCE.

Pros: They were great and time efficient with sorting out car

Cons: It wasn’t located at the airport, but was provided a shuttle service to location

Pros: The people were very friendly, professional and service was excellent. The car was very good, clean and economical with petrol. The price and service was value for money.

Cons: Cars were quite old but in good condition. First car had been stored for several months and had brake issues but they replaced it for another one no problem.

Pros: Stuff member

Cons: Car wasn’t so clean

Pros: Great friendly service. Clean car. Easy to deal with company.

Pros: Excellent value compared to the traditional rental companies.

Cons: Okay didn’t expect

Pros: Great Queenstown person, flexible and kind. Great flexibility around having to return the car to Chch due to Covid outbreak and waving of additional fees.

Cons: We changed the car and didn't get the continued lower price, even though the rep did his best, I found that the new price didn't match the previous quote

Pros: it was a cheap car

Cons: it took 1.5 hours from temp van pick up to leaving the car dealer. very hard to get answers for the agent. I'm still waiting to see when I get my money back?

Pros: Philippe was direct and friendly.

Pros: Car was nice and clean and came with snow chains.

Cons: Pick up from the airport was a bit shady and they did mess up my $1000 deposit and had to do it twice which was also a little shady. Not very good first impression overall.

Pros: Good service easy

Cons: Nil

Pros: quick and fast

Pros: Quick and easy. Friendly staff.

Cons: Car was a little banged up.

Pros: The staff r so helpful

Cons: None

Pros: Friendly, helpful. Great car.

Cons: Took a long time to get car. Queue of people to fill out paperwork.

Pros: Friendly, informative and timely.

Cons: The car had definitely been smoked in before we had it so had the musty stale smell

Pros: PRICE

Cons: Difficulty trying to get someone on the line to be picked up at airport even though they had my flight details fee for drop off at 8am

Pros: easy to contact for amendments by phone and email. always got a response for my enquiries pre-trip. shuttle from airport and back was good with friendly driver.

Cons: N/A

Pros: Easy and efficient

Cons: N/a

Pros: Ez to deal with

Cons: There was no problems

Pros: Reliable car, fair price, friendly staff

Pros: Competitive pricing friendly agent

Cons: direct line phone number from Queenstown airport out of order , further confusion with contacting agent for pickup as 2 discount car rental Co's in queenstown.

Pros: price and sevice

Cons: N signage out the front of the building so difficult to find when returning car.

Pros: affordable

Cons: Some maintenance aspects of the car weren't as good as i would hope (air filter in cabin and brakes screeching. Manager was good to deal with about these issues)

Pros: Great customer service. Very pleasant & efficient people

Pros: Easy, friendly and fuss-free service. Good car.

Cons: I can’t fault anything!

Pros: They eventually gave us the car we wanted, were friendly and pleasant to deal with

Cons: The car we though we were getting was not the initial one they tried to give us

Pros: our car broke down and there was a better car waiting for us at the nd of the day. Brining it back with a half tank because of the breakdown was not a problem. Also they kept in contact with us while we were waiting for the NZRA. Very apologizing and friendly staff helping us.

Cons: that the car broke down in the first place. The car should have been in good condition before we hired it.

Pros: Perfectly good car excellent price. Friendly team.no problems.

Pros: Great service great staff 👍

Cons: All good

Pros: Excellent value for money. Good service

Pros: Value for money compared to others

Cons: nothing

Pros: Nice, polite people we dealt with. Good value for money. Good car condition and cleanliness of the car.

Cons: Waiting to be pick up from airport.

Pros: was awesome

Cons: -

Pros: Easy and affordable

Cons: Not sure I'd this happens everywhere but the amount of time to get your holding money back.

Pros: Excellent service, quick and easy checking checkout.

Cons: Need to offer the similar cars, for eg., sedan means sedan, I was offered hatch, but because there was not much time left, I had to take the offer. I will shop around in future.

Cons: We had to wait 20 mins at the airport for pick up because there wasn’t enough seats in the van for us and the other group.

Pros: Drop off back to the airport.

Cons: Easy booking

Pros: Able to fill out a lot of the online forms prior to picking up car

Cons: Nothing

Pros: Friendly staff, good rates and cars in good condition

Cons: Car seats had some stains, probably if they regularly groom it and sanitised it, then it will be a bonus.

Pros: Everything.

Cons: The express check-in link came to my Inbox AFTER I left home to go to the airport.

Pros: Went beyond expectations when we left a bag in the vehicle

Pros: Company is reliable

Cons: Was hard to communicate as our shuttle driver knew little english

Pros: The rav4 was so great to drive!!!

Cons: The car seats were definately not the best security wise or cleanliness wise.

Cons: Poor service. No warrent of fitness on the car offered. All round very bad, embarrassing service.

Pros: Friendly, professional staff

Cons: Not used to driving this type of custom van. Took a short while to get the hang of it

Cons: Could not understand his english when on the phone.

Pros: Easy pick up and agreement

Cons: Had to wait a little when dropping the car as no one in office. But they had left a note to say they wouldn’t be long.

Pros: The online booking was a breeze.

Cons: The business you teamed up with to provide the car rental was pretty unprofessional. I wouldn’t use them again. They need to clean their premises and tidy the office.

Pros: The car was nice to drive . And staff where easy to communicate with

Cons: Car needed a wash . And in side windscreen was dirty . May be a air freshener.

Pros: The guy who handled our service was fantastic and is a credit to discovercars

Cons: No comment.

Pros: Loved the staff and the service. Will definitely use their services again.

Pros: Being picked up and dropped back at the airport

Cons: What started out as very reasonable was added to by $18 a day to have a 0 excess - otherwise it would have been a 4K excess. Most people would add the $18 a day but you don’t know about it until you pick the car up

Pros: Great friendly service

Pros: They were friendly, easy to deal with.

Cons: That Discover cars had not sent through the Insurance side of the agreement to Discount cars. So they encouraged us to purchase again lucky I had my copy so we didn't have to.

Cons: The representative was rude when I refused to accept the car, and would not give me a refund so I could book another car. In the end he gave me an alternative car which was adequate but very dirty.