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Europcar at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great range of cars. Friendly staff.
Pros: very handy being located at the airport. friendly efficient staff great car
Cons: interior of the car could have been cleaned more thoroughly.
Pros: Car was dirty on the outside, there was no water in the car. I paid for full coverage no excess insurance, however on collection Europcar informed us that the insurance we took was for third party and if we had an issue/accident we would have to pay $4900 to Europcar and claim the same from Discovery cars.
Pros: Was excellent and exactly what I discussed we agent
Cons: The drop off was hard to find
Pros: As usual customer focused .
Cons: Money back my security deposit 200 dollar not yet received
Cons: I selected different SUV and when asked they said they never had that brand in their fleet. If you do not have it at all then please do not advertise. They play smartly by writing “or similar”, happened twice with me.
Pros: The upgrade was great!
Cons: The unwillingness to honor the discover cars agreement ie drop off location via ferry .
Pros: clean new car
Cons: drop office office closed at 5pm friday
Pros: Car was reliable.
Cons: Customer service were inflexible when trying to rectify a mistake not of our making. Representative at pickup clearly did not enjoy their job. Would not book Europcar through a third party ever again.
Pros: Not a lot.
Cons: I didn't like being bullied into agreeing to charges being added to the Hire agreement in excess of $800 above the pre-confirmed, fully insured agreement price. They refused a cash payment insisting on use of my credit card. They refused to allow the car to be dropped off at my ultimate destination, Auckland, from Queenstown. No prior knowledge of this restriction, no ferry crossings. I was forced to alter our travel plans to suit their requirements. The re-issue of a car in Wellington was delay
Pros: Friendly, professional and supportive of the vehicle required for our travel.
Cons: The vehicle windscreen was not cleaned, or washed upon collection. Lots of bugs left on the windscreen.
Pros: Picking up car can be more efficient if desk can be manned by one more person
Pros: Really happy with the car we received
Pros: There was nothing I like about the Europcar
Pros: Lady at the desk was very friendly. Car was clean and new.
Cons: We hired a baby seat and upon arrival at the car it was shoved in the back seat and not installed when we were promised weeks in advice that it would be installed. They proceeded to tell us that we do not install the seats for you. Also the seat was disgusting. Dusty, old and looked like it hadn’t been used in 10 years. There was no way we could put our 7 month old in this disgusting chair. How anyone could actually think is ok is beyond me. We had to call up a car seat company to help.
Pros: Car was awesome, almost new. Cheap to run.
Cons: Long wait at desk to pick up car. 45 minutes, should have been 2 people working. Not one
Pros: The customer service was amazing. I missed his name but he was very happy and friendly.
Cons: Booked with child car seats and snow chains, but when I picked up the car they were not installed and needed to wait for them to be fitted
Cons: The extra charge at 7.30pm
Pros: Quick, easy
Pros: They upgraded our rental cars free of charge when the models we booked weren’t available
Pros: Courteous,Efficent.No problems.
Pros: Computer system was down and a large group ahead of us but the representative gave a complimentary upgrade in recognition of our patience - much appreciated :)
Pros: Loved my Ute, awesome condition and price. The service fr staff was friendly and efficient! I would rent from here again!
Pros: Attentive, cheerful, friendly, helpful.
Cons: It was excellent
Pros: Was easy to find except the airport where their desk is closes at 5pm, luckily someone was able to let me in and the agent had left a message on board with a cell number.
Cons: Rental desk is within another airport building which closed at 5pm, was pure luck there was another person at one of the other desks that was able to catch their attention and let me in.
Pros: Nothing in particular
Cons: Being blamed for existing scratches on car
Pros: We are very disappointed for your service
Pros: Friendly desk person
Cons: Wrong car seat installed and was not able to be changed
Cons: poor customer service
Pros: The staff was helping plus the car (even though not the promised one) was clean and in good condition
Cons: As mentioned above, giving customer the wrong car is seriously unprofessional. Further I didn't have an option to change it to a sedan once I saw the car even if it meant paying additional amount since you didn't have any.
Pros: The muslin lady at the counter was so lovely an gave professional help
Pros: Very efficient, great car
Cons: Car smelled of fish and BO. The chains pre booked
Pros: we waited for the car to be cleaned but we where given a up grade. thanks.
Pros: It was quick and efficient, especially when I found the car they initially tried to give me had a flat tire in the car park.
Cons: It was much more expensive compared to the car I rented from Auckland through a different rental-finding service and different rental company the week before. Also disappointed the office was closed when I dropped the car off, because the rental company is claiming damages. If they were made while in my possession, I didn't realize, and having someone present to check the car in would've alleviated this stress.