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Alamo at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The price was fair for the vehicle provided.
Cons: The vehicle had pre existing damage to the right front guard that someone had tried to fix with sellotape. This damage makes you feel a little vulnerable that you maybe blamed for same. I took photos before we left Queenstown to show same but I believe it should have been explained to me before I went out to the car that it had minor damage. Otherwise a good experience and the car went well. Thank you.
Pros: The car
Cons: The agent, representative. Discover Cars agents (e.g. Alamo) at the airports are deceptive, obtuse, and unethical. If they are not your agents clearly state it and avoid them having the power to act in that role. Having access to all our details, upselling us to insurance, and acting as advisors for our rental car clearly makes them an agent! If they are your agents then stop them double-charging on insurance.
Pros: Fair price, helpful friendly staff, there were delays because of late drop offs but we appreciated the unasked for upgrade
Cons: As we are not NZ residents would have liked a comment about service desks being found in domestic part of airports.
Pros: Our flight was delayed so I called Alamo as soon as I found out as the desk closes at 5pm. The guy who answered very kindly advised he would wait for us so we could still get our booked vehicle
Pros: Excellent
Cons: Excellent
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Minimum rental age is 25 years for car group Economy, Compact, Intermediate.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, Diners.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
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