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yesaway at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The customer service guy was very good and understanding of situation and tried helping us.
Cons: Car stunk of cigarette and radio in chinese. Car wasn't the quality we had the first time which was awesome.
Pros: Very accommodating.
Cons: Only downfall was they did not have a record of the snow chains I booked via Discover Cars. However they provided a better rate.
Pros: I like just the pick up process
Cons: No contact when I report you about the damage that I found I The mornig. No one respond me at the time returned the car. I need to call a taxi myself without any one at you office at 3am
Pros: Quick response and helpful
Cons: Office needed to look more professional
Cons: We dropped the car off at the agreed time. There was no representative at the office. We called, no answer. We left the key on the desk. A day later we were charged for an extra day of hire and also stating the car was returned damaged which it was not. There as a non agreed charge of around $1600 after we disputed the false claims . Terrible service and terrible business.
Pros: Great service. Pick up and drop off at airport. Car was upgraded and great value for money
Pros: Nothing. Certain things that were offered on the website did not reflect my booking and what I actually received. The car I had booked (Mazda demilo or similar) … big emphasis on the “or similar”. The car I received did not look anything similar. Which I had mentioned. When I asked “well do you have the car I selected available as that is what I would like” they said “we actually don’t have that car at all”. Online also offered to add a GPS. However when I asked they said they don’t do this.
Cons: The insurance policy was very strange. They didn’t want to offer the extra insurance to me or talk me through it. Felt like they were trying to convince me that I got a better car then advertised when I didn’t. There isn’t many workers, they don’t answer their phones and when I went to drop off my car no one was there. It was very rushed and I’m worried I won’t get my bond back as they brushed through it when I asked about it. Dodgy vibes that was not pleasant for my trip. Created anxiety
Pros: Nice people, efficient and helpful.
Cons: Car was a bit older but perfectly fine to drive. Overall very good.
Pros: Our flight was delayed over night. They were flexible planning our late pick up then accommodating our delay. Car was clean. People were quick & friendly.
Pros: Picking up from the airport
Cons: No comment
Pros: Friendly service; price; car was very economical
Cons: The Toyota Aqua is very under powered even out of eco mode outside an urban environment! Which is everywhere in Otago/Southland ... Also no NZ FM bands
Pros: The car was available on arrival in Queenstown and performed well throughout our visit. Pick-up documentation process was simple
Cons: Having to be driven away from the airport to pickup the car was not ideal
Pros: Easy to deal with, very good comms
Cons: A new vehicle should have a proper GPS navigation system on board - it just had a hard to use basic one. You can hire one for Xtra but it should be standard with the vehicle these days.
Pros: Eli and Yesway was great to deal with. Great communication and easy, no fuss transactions/dealings. Loved the Toyota Hybrid. Great economically, awesome to drive. Would definitely use Yesaway again.
Cons: Nil complaints
Pros: Only the driver who collected us and the economy of the car
Cons: As above, a mess and a long wait at pick up. 2 other couples were waiting. One for more than an hour. They were not happy that their shuttle left without them and we were collected before them. they could not understand what the reception person was saying either.
Pros: Prompt Reliable
Pros: Very good service.
Cons: Awful communication and rude. Back tyres of our car were bald and worn out, we have photos. Car seat which we took off the hire was not installed properly, thank god we had brought our own one with us. An extra $50 to leave the car at the airport with the keys in the car seemed absolutely ridiculous. We had 5 people including an infant and lord of baby luggage yet we were told a van would pick us up and it did not, one of us had to drive the man back to the rental place.
Pros: They pick you up from the airport at your arrival time and liase with you via text which adds that extra reassurance.
Cons: I think the website could use some work. It was scary booking with them as you feel like it’s like a scam. Too many adverts on the booking site and very cluttered UI adds to the scammy feeling. Glad it worked out haha! And it worked out well!
Pros: easy and friendly
Cons: no issues at all
Pros: fast and efficient customer service
Pros: very good no hassles
Pros: Value for money
Cons: Waiting inline to be served
Pros: Easy and friendly people
Pros: Friendly staff
Pros: Phoned Yesaway one week before travelling & left message. I was supprised they did phone me back in Australia & was assured everything was fine. Arrived QT shuttle driver waiting with prompt delivery to car. Car clean & in good condition. Most impressed after the booking experience concern.
Cons: When initially booked there were confusing emails sent that made me concerned. Looked online & there were unfavourable comments. Tried to phone, no answer, left message no response. I had paid a deposit & was concerned I would lose my money & I would arrive in NZ & there would be no car.
Pros: Pick up and drop off to airport.
Pros: The agent was quick to pick us up from the airport and very efficient in handing over the car once we reached the desk.
Cons: A car wash would be nice a touch to add.
Pros: Friendly staff
Cons: getting the car. There was quite a wait and hard to contact them
Pros: Fast and efficient service, no long waiting times fir paperwork
Pros: Fast response and
Pros: Eli kept in good communication.
Cons: Hours of operation could very easily be problematic.
Cons: that the car I booked was cancelled
Cons: Its not at the airport but transfer was prompt
Pros: Excellent communication from the friendly staff. Nothing was too much trouble. Seamless airport transfers. Car was impeccable.
Cons: Sadly the car was Japanese and all the radio, maos etc couldn’t be used due to this
Pros: The gentleman was kind, professional and thorough in his dealings with us. The car was presented exceptionally well and the value for money was fantastic. Very highly recommend
Cons: Not Applicable
Pros: Car perfect
Cons: Price too high
Pros: Proactive communication, on time, efficient friendly check-in and check-out. Pick up and drop off at airport. The hybrid vehicle we had was older than I normally use but I had no issues whatsoever during our 7 day rental over varying distances and terrain. Did a very good job.
Cons: No complaints.
Pros: Happy with everything
Pros: Friendly and efficient
Cons: We dropped car off in Dunedin but picked it up in Queenstown and only given an address and hotel staff assumed we knew where to drop car off. We were told to arrive between a half hour period and the shuttle was arriving as we were parking around the back. driver was a terrible driver and we were packed in like sardines, not a great way to finish as we were a group of 6 would have hoped another option to get us to airport could have been provided as our 1 way rental cost was over $500
Pros: Friendly and efficient
Pros: Fast and super friendly
Cons: Great communication with the Rental Company
Pros: Help me with sorting out the wrong dates
Pros: Eli was excellent - thank you!
Pros: Great communication
Cons: Not sure if I had the chance during reservation to choose between diesel or petrol powered vehicle. We got the petrol variant which was pretty underpowered especially for those trips that involved a lot of hill climbs.
Pros: Person was friendly and offered good information
Pros: They were very good but we were confused who we were dealing with at first.
Pros: They are very efficent and do exactly what they say good communication
Pros: Easy and friendly.
Pros: Outstanding Eli!
Pros: friendly staff, reasonable cost
Cons: car seemed to need a tuneup- steering a bit off, struggled up hills
Pros: good car, good service
Pros: Straight forward and value for money and got what we asked for
Cons: That for return and shuttle to airport they didn't open till 9am so had to find my own way to airport when my flight out was 9.25 ....that was a little disappointing
Pros: Very efficient and friendly
Cons: Was charged $50 for snow chains and I didn't use them :(
Pros: Yesaway were excellent. Discover cars were not
Pros: All good
Cons: Tyre treads getting a bit marginal on the car.
Pros: Staff were friendly and efficient once contacted.
Cons: Snow chains cost more and should be included and compulsory on the south island ski area. There is no contact number anywhere on the site . Very very frustrating. There was no key to the roof rack provided.
Pros: Friendly service
Pros: The communication and service from Eli @ Yesaway was exceptional.
Pros: Great car and nice friendly team
Cons: Bit of a hike from centre of town to The pickup location. But worth it considering the other rental prices
Pros: Stuff was very helpful
Pros: clean tidy van
Cons: Not having the bus shuttle to the airport an d walking 25mins to the airport.
Pros: I am really happy with your service
Cons: Negligence and ignorance. Family was put at risk. Upgrade was offered but only after serious discussions were had.
Pros: Great service
Pros: Eli was awesome. Great communicator, great service! :)
Pros: Friendly and efficient
Pros: The pick up and drop off were very easy. Very impressed with the service provided.
Pros: Easy to deal with and pick up and drop off from the airport.
Pros: Friendly, efficient communication, good car
Cons: Bit rushed when checking back in the car at end of the trip, didn't confirm car was handed back in ok condition.
Pros: We ring 6 times when we arrived at the airport, no answer nonreply to our message. After waiting 1 and a half hours we paid $50 to taxi to our hotel. He rung us after all that time saying he was ready. They new what time we booked the car from 2.30 and 4pm we had a phone call. Terrible service. We have rented alot of cars. Never again through them
Pros: The service was great. The pick up and drop off to and from the airport was fabulous.
Cons: Dealing with 2 separate agents for the rental made it confusing. I booked on line and there seemed to be a breakdown in communication and even though the booking was confirmed I was asked to confirm again.
Pros: On time, agent always accessible, and nice and clean car. Was offered free upgrade.
Pros: Best service, defiantly recommend
Pros: Everything was great
Pros: Personal, friendly, no hassle
Cons: Car was a little less powerful than we expected but it wasn't an issue at all.
Pros: Friendly, easy, prompt
Pros: Eli was excellent, was nice getting the free shuttle for the car too
Pros: East to deal with and good service
Pros: Excellent service
Pros: great communication, great service and price of Vehicle
Pros: Great communication and friendly
Pros: Great service from start to finish. Eli couldn’t do enough. Vehicle was brand new and couldn’t ask for more.
Pros: second to none customer service
Pros: Frindly fast and efficient
Cons: Great vehicle clean and tidy
Cons: Na every thing was good
Pros: Professionalism Clean Great rates Helpful
Cons: Nothing it was excellent