yesaway at Queenstown Airport

Pros: After landing at the airport I had to phone the depot and the duty official came to the airport as soon as possible to collect us and take us to the depot to complete formalities,

Cons: The car had rear end damage and I would have liked a condition report on collection. I was told to take my own photos of any damage to the car.

Pros: Very friendly and helpful

Cons: Nothing

Pros: They answered when called and made themselves available for drop off. They were easily contacted.

Cons: N/A

Pros: It was efficient, but the front desk personnel could be friendlier.

Cons: We were rushed into the shuttle the minute we returned the car & had to explain to the woman driver of the shuttle that the hubcap was in the boot. Hopefully she relayed the message.

Pros: Car condition is very good nice and Tidy

Cons: There center is away from queenstown Airport but they provide free Pickip and drop-off service from the Airport.So its Hasell Free.

Pros: Yesaway provided an excellent service, great car and swift shuttle.

Cons: Peak season prices were the only negative, but still better than all the competition!

Pros: Loved the phone holder and charging cables

Pros: Pleasant and relatively efficient staff

Cons: Vehicle was older and in poorer condition than expected.

Pros: Actuality

Cons: Efficiency of the car

Pros: Very friendly and helpful service. Easy process to pick up and drop off. Great communication. Liked that they would text to confirm times and where to meet etc.

Pros: The staff were both efficient & friendly. Great customer service

Cons: The exterior of the car could have been cleaned & equipment better maintained. The roof rack almost fell off as it was not attached properly

Pros: The customer service guy was very good and understanding of situation and tried helping us.

Cons: Car stunk of cigarette and radio in chinese. Car wasn't the quality we had the first time which was awesome.

Pros: Very accommodating.

Cons: Only downfall was they did not have a record of the snow chains I booked via Discover Cars. However they provided a better rate.

Pros: I like just the pick up process

Cons: No contact when I report you about the damage that I found I The mornig. No one respond me at the time returned the car. I need to call a taxi myself without any one at you office at 3am

Pros: Quick response and helpful

Cons: Office needed to look more professional

Cons: We dropped the car off at the agreed time. There was no representative at the office. We called, no answer. We left the key on the desk. A day later we were charged for an extra day of hire and also stating the car was returned damaged which it was not. There as a non agreed charge of around $1600 after we disputed the false claims . Terrible service and terrible business.

Pros: Great service. Pick up and drop off at airport. Car was upgraded and great value for money

Pros: Nothing. Certain things that were offered on the website did not reflect my booking and what I actually received. The car I had booked (Mazda demilo or similar) … big emphasis on the “or similar”. The car I received did not look anything similar. Which I had mentioned. When I asked “well do you have the car I selected available as that is what I would like” they said “we actually don’t have that car at all”. Online also offered to add a GPS. However when I asked they said they don’t do this.

Cons: The insurance policy was very strange. They didn’t want to offer the extra insurance to me or talk me through it. Felt like they were trying to convince me that I got a better car then advertised when I didn’t. There isn’t many workers, they don’t answer their phones and when I went to drop off my car no one was there. It was very rushed and I’m worried I won’t get my bond back as they brushed through it when I asked about it. Dodgy vibes that was not pleasant for my trip. Created anxiety

Pros: Nice people, efficient and helpful.

Cons: Car was a bit older but perfectly fine to drive. Overall very good.

Pros: Our flight was delayed over night. They were flexible planning our late pick up then accommodating our delay. Car was clean. People were quick & friendly.

Pros: Picking up from the airport

Cons: No comment

Pros: Friendly service; price; car was very economical

Cons: The Toyota Aqua is very under powered even out of eco mode outside an urban environment! Which is everywhere in Otago/Southland ... Also no NZ FM bands

Pros: The car was available on arrival in Queenstown and performed well throughout our visit. Pick-up documentation process was simple

Cons: Having to be driven away from the airport to pickup the car was not ideal

Pros: Easy to deal with, very good comms

Cons: A new vehicle should have a proper GPS navigation system on board - it just had a hard to use basic one. You can hire one for Xtra but it should be standard with the vehicle these days.

Pros: Eli and Yesway was great to deal with. Great communication and easy, no fuss transactions/dealings. Loved the Toyota Hybrid. Great economically, awesome to drive. Would definitely use Yesaway again.

Cons: Nil complaints

Pros: Only the driver who collected us and the economy of the car

Cons: As above, a mess and a long wait at pick up. 2 other couples were waiting. One for more than an hour. They were not happy that their shuttle left without them and we were collected before them. they could not understand what the reception person was saying either.

Pros: Everything

Cons: Nothing

Pros: Prompt Reliable

Cons: Nothing

Pros: Very good service.

Cons: NA

Cons: Awful communication and rude. Back tyres of our car were bald and worn out, we have photos. Car seat which we took off the hire was not installed properly, thank god we had brought our own one with us. An extra $50 to leave the car at the airport with the keys in the car seemed absolutely ridiculous. We had 5 people including an infant and lord of baby luggage yet we were told a van would pick us up and it did not, one of us had to drive the man back to the rental place.

Pros: They pick you up from the airport at your arrival time and liase with you via text which adds that extra reassurance.

Cons: I think the website could use some work. It was scary booking with them as you feel like it’s like a scam. Too many adverts on the booking site and very cluttered UI adds to the scammy feeling. Glad it worked out haha! And it worked out well!

Pros: easy and friendly

Cons: no issues at all

Pros: fast and efficient customer service

Pros: very good no hassles

Pros: Value for money

Cons: Waiting inline to be served

Pros: Easy and friendly people

Pros: Friendly staff

Pros: Phoned Yesaway one week before travelling & left message. I was supprised they did phone me back in Australia & was assured everything was fine. Arrived QT shuttle driver waiting with prompt delivery to car. Car clean & in good condition. Most impressed after the booking experience concern.

Cons: When initially booked there were confusing emails sent that made me concerned. Looked online & there were unfavourable comments. Tried to phone, no answer, left message no response. I had paid a deposit & was concerned I would lose my money & I would arrive in NZ & there would be no car.

Pros: Pick up and drop off to airport.

Pros: The agent was quick to pick us up from the airport and very efficient in handing over the car once we reached the desk.

Cons: A car wash would be nice a touch to add.

Pros: Friendly staff

Cons: getting the car. There was quite a wait and hard to contact them

Pros: Fast and efficient service, no long waiting times fir paperwork

Cons: Na

Pros: Fast response and

Pros: Eli kept in good communication.

Cons: Hours of operation could very easily be problematic.

Pros: n/a

Cons: that the car I booked was cancelled

Cons: Its not at the airport but transfer was prompt

Pros: Excellent communication from the friendly staff. Nothing was too much trouble. Seamless airport transfers. Car was impeccable.

Cons: Sadly the car was Japanese and all the radio, maos etc couldn’t be used due to this

Pros: The gentleman was kind, professional and thorough in his dealings with us. The car was presented exceptionally well and the value for money was fantastic. Very highly recommend

Cons: Not Applicable

Pros: Car perfect

Cons: Price too high

Pros: Proactive communication, on time, efficient friendly check-in and check-out. Pick up and drop off at airport. The hybrid vehicle we had was older than I normally use but I had no issues whatsoever during our 7 day rental over varying distances and terrain. Did a very good job.

Cons: No complaints.

Pros: Happy with everything

Cons: Nothing

Pros: Friendly and efficient

Cons: We dropped car off in Dunedin but picked it up in Queenstown and only given an address and hotel staff assumed we knew where to drop car off. We were told to arrive between a half hour period and the shuttle was arriving as we were parking around the back. driver was a terrible driver and we were packed in like sardines, not a great way to finish as we were a group of 6 would have hoped another option to get us to airport could have been provided as our 1 way rental cost was over $500

Pros: Friendly and efficient

Pros: Communication

Cons: Nothing

Pros: Fast and super friendly

Cons: Great communication with the Rental Company

Pros: Help me with sorting out the wrong dates

Pros: Eli was excellent - thank you!

Pros: Great communication

Cons: Not sure if I had the chance during reservation to choose between diesel or petrol powered vehicle. We got the petrol variant which was pretty underpowered especially for those trips that involved a lot of hill climbs.

Pros: Person was friendly and offered good information

Pros: They were very good but we were confused who we were dealing with at first.

Pros: They are very efficent and do exactly what they say good communication

Pros: Easy and friendly.

Pros: Outstanding Eli!

Pros: friendly staff, reasonable cost

Cons: car seemed to need a tuneup- steering a bit off, struggled up hills

Pros: good car, good service

Pros: Straight forward and value for money and got what we asked for

Cons: That for return and shuttle to airport they didn't open till 9am so had to find my own way to airport when my flight out was 9.25 ....that was a little disappointing

Pros: Very efficient and friendly

Cons: Was charged $50 for snow chains and I didn't use them :(

Pros: Yesaway were excellent. Discover cars were not

Pros: All good

Cons: Tyre treads getting a bit marginal on the car.

Pros: Staff were friendly and efficient once contacted.

Cons: Snow chains cost more and should be included and compulsory on the south island ski area. There is no contact number anywhere on the site . Very very frustrating. There was no key to the roof rack provided.

Pros: Friendly service

Cons: Nothing

Pros: The communication and service from Eli @ Yesaway was exceptional.

Pros: Great car and nice friendly team

Cons: Bit of a hike from centre of town to The pickup location. But worth it considering the other rental prices

Pros: Stuff was very helpful

Pros: clean tidy van

Cons: Not having the bus shuttle to the airport an d walking 25mins to the airport.

Pros: I am really happy with your service

Pros: Nothing

Cons: Negligence and ignorance. Family was put at risk. Upgrade was offered but only after serious discussions were had.

Pros: Great service

Cons: n/a

Pros: Eli was awesome. Great communicator, great service! :)

Pros: Friendly and efficient

Pros: The pick up and drop off were very easy. Very impressed with the service provided.

Pros: Easy to deal with and pick up and drop off from the airport.

Pros: Friendly, efficient communication, good car

Cons: Bit rushed when checking back in the car at end of the trip, didn't confirm car was handed back in ok condition.

Pros: We ring 6 times when we arrived at the airport, no answer nonreply to our message. After waiting 1 and a half hours we paid $50 to taxi to our hotel. He rung us after all that time saying he was ready. They new what time we booked the car from 2.30 and 4pm we had a phone call. Terrible service. We have rented alot of cars. Never again through them

Pros: The service was great. The pick up and drop off to and from the airport was fabulous.

Cons: Dealing with 2 separate agents for the rental made it confusing. I booked on line and there seemed to be a breakdown in communication and even though the booking was confirmed I was asked to confirm again.

Pros: On time, agent always accessible, and nice and clean car. Was offered free upgrade.

Pros: Best service, defiantly recommend

Pros: Everything was great

Pros: Personal, friendly, no hassle

Cons: Car was a little less powerful than we expected but it wasn't an issue at all.

Pros: Friendly, easy, prompt

Pros: Eli was excellent, was nice getting the free shuttle for the car too

Pros: East to deal with and good service

Pros: Excellent service

Pros: great communication, great service and price of Vehicle

Cons: NA

Pros: Great communication and friendly

Pros: Great service from start to finish. Eli couldn’t do enough. Vehicle was brand new and couldn’t ask for more.

Cons: Nil

Pros: second to none customer service

Cons: nothing

Pros: Frindly fast and efficient

Cons: Great vehicle clean and tidy

Pros: Good

Cons: Na every thing was good

Pros: Professionalism Clean Great rates Helpful

Cons: Nothing it was excellent