Mode Car Rentals at Queenstown Airport

Pros: Great customer service very friendly

Pros: Car in generally good condition. Straight forward take and return.

Cons: Nil

Pros: The vehicle worked was well suited for our holiday and staff were friendly.

Cons: The reversing camera did not work every time. Inside windows could have been cleaner to give better driving vision.

Pros: Fairly efficient and quick.

Cons: A receipt upon return of vehicle would provide peace of mind.

Pros: Quick and easy

Cons: Was all good

Pros: The staff were friendly and easy to deal with.

Pros: Friendly and easy to deal with.

Cons: An employee was having a disagreement with another employee in front of customers.

Pros: Friendly, obliging, timely

Pros: quick and easy

Cons: I had informed the rental company I was going to milford sound, obviously I would want to be comfortable during the drive, so I was looking for a solution to a problem with the drivers seat pushing hard against my spine, however upon getting back to the rental site I overheard the team complaining that my issue was basically ridiculous, I would say it is fair to ask to be comfortable during a trip? I was happy I could test another car but to be complained about - not nice.

Pros: It was so smooth and nothing seemed to take too long at all so it was great for a family like us with little kids. Thank you.

Pros: Drop off was quick and staff were friendly and delivered us to the airport quickly

Cons: On arrival we called for the shuttle to pick us up.. no one arrived for 40 mins and then finally arrived and they picked up another family who hadn’t been waiting long and hadn’t phoned earlier. Our family were left for another 20 mins in the dark and cold while we waited for the next shuttle to arrive

Pros: Easy,

Cons: Nice and friendly. I had asked for the insurance docs to be emailed and don’t get those but thank fully never needed them. Car was a gem.

Pros: The staff are pleasant and helpful. Paperwork was received on time. They are available to answer the phone

Cons: We were told to allow 10 mins for the airport drop off. We waited 30 mins. This was extremely stressful as we had baggage to check in. If you use this company be aware of this and leave plenty of time for drop off

Pros: Ease of finding rental desk, overall value of money, car cleanliness

Cons: Nothing

Cons: Misinfromation before hiring the car was an oldrmodel without the featurtes that we are used to eg reverse cameras

Cons: Car was in poor condition, 2 cracks in windshield, scratches and damage on the exterior of car. Terrible baby seats that are not safe and do not meet NZ guidelines.

Cons: Don't know why they deducted $3000 deposit and why did it take 4 days to refund the money back into my account. Also picking and drop off to there office was a hustle, should dropped and picked from the airport.

Pros: Drop off staff were excellent and pick up staff also good

Cons: To long to be collected from airport nearly an hour

Pros: The company was very efficient

Cons: The inside windscreen of the car was dirty and patchy

Pros: The staff were excellent to deal with, efficient, friendly, and polite. The vehicle was clean and in good condition. We felt safe and t We never had any problems - our experience was excellent.

Cons: N/A

Cons: The car was dirty. I thought they haven't cleaned the car up before lending me.

Pros: Good car clean and reliable. Great staff

Pros: Shuttle pick up from the airport was good, straight to the pick up location. Vehicle was basically ready to go.

Cons: The shuttle pick up took a wee bit of time. Company knew when we were due but we had to call them then wait upon our arrival. This wasn’t an issue really but just felt this is where improvement could be made.

Pros: The efficient process.

Pros: I had never been to New Zealand and flew out hoping for the best as Mode rentals wasn’t a big name. The Yaris I rented drove me 1500km without issue! I slept in it, cooked in it, hung my clothes up to dry in it after getting soaked for days while backpacking. Mode exceeded expectations and I would rent from them again fooooor sure!

Pros: Wonderful service easy pick up and drop off

Cons: Nothing

Pros: Other than not knowing where they were at the airport for the shuttle pickup with a tad difficult.

Cons: The lack of knowing that the online company I’d selected was in fact represented by Mode..I was looking for the online company!

Cons: The staff were so inefficient that we almost missed the plane.

Pros: quick easy and efficient and also probably one of the cheapest compared to other rentals for budget travellers.

Cons: driver seats need to be more comfortable.

Pros: Good price.

Cons: Asked to fill out everything online but then still had to do it all in person when arriving.

Cons: I was sent two confirmations, they had gone through two car companies who confirmed with me then one was cancelled, I was not informed and at one stage had no idea where we were picking the car up from. When we did we had to pay almost $100 for a later day drop off (4 hours difference). I won’t use DiscoverCars again.

Pros: staff were super friendly and helpful

Cons: the car was old and the 3000nzd bound is unnecessary

Pros: The agent at Mode rentals took some time going over the rental terms and other included services such as emergency roadside assistance, hence the slightly lower rating of “8” on time spent picking up the car. However, this thoroughness on the agent’s part was probably for the best considering the amount of driving we did.

Pros: We are very impressed with the service provided by Ryan and Darren when we dropped the car off at Christchurch. They are friendly and helpful.

Cons: We are very unhappy with the service provided by the lady at Queenstown when we picked up the car. The staff are not too knowledgeable and always had to refer back to this lady. But she is very unfriendly and unhelpful.

Pros: Terrible as booked after hours and no one there with keys so no car until next day Had to text to our hotel

Pros: Staff were friendly and had everything ready for our rental. The rental was excellent value. Car performance was excellent.

Cons: Only issue is the car was very dirty. It had been vacuumed on the inside but the outside was covered in dirt & dust from previous trip. It was only when I mentioned it looked like it hadn’t been cleaned that one of the staff wiped it down. The inside of the car needed some attention with holes in the carpet (drivers side floor) and rips in centre console.

Pros: Easy to find, efficient transfer to depot. Speedy car handover. Nice people.

Cons: Could have been cleaner. However, we drove it over 2000 miles and it was excellent. Not cheap considering it was an older model with a high mileage. Next time would deal with Mode directly to try and get a better deal.

Pros: Staff were friendly

Cons: Unacceptable to have been given a car with well over 100,000kms on the clock. It not only felt old, it was. Not acceptable.

Pros: Nothing. They didn't even offer to put our bags in the car. I will say after leaving my reading glasses in the car and waiting over 45mins in the cold Craig got them to me as quick as was possible. We nearly missed our flight. I really feel like a refund from Mode rentals is in order.

Cons: The were rude. They couldn't understand me when explaining that I left my glasses in the car. They asked me to come and get them even though I got the courtesy bus to the airport. The demanded $3000 deposit. Not once did they offer to put our bags in the bus or take them out. When I was checking the car for damage 3 of them stood in front of the car talking in their language, obviously about us.

Pros: Nothing, still waiting for my security deposit to be released after 2 days of returning the car. This is not good enough!

Cons: Car was dirty on the outside and had 1 different wheel to the other 3. There was grass sticking out of L/front guard. The 2 rear wheels looked dirty like it had been driven down a gravel road. Not a good first impression of the car!

Pros: No fuss service

Cons: There wasn't any

Pros: Customer service and detailed explanation by Jatin.

Cons: The condition of uncleaned car however it wasn’t that bad but could have been a bit better I assume the weather was rainy and hence it was v dirty from outside.

Pros: Internet Check in helped to speed up the process

Cons: Office condition in Christchurch

Pros: Price

Cons: The vehicle was not located at the airport so required to call to arrange a shuttle. The phone number provided was not in service and was concerned the company did not exist. We had to search to find an alternate number.

Pros: They sometimes answered the phone

Cons: They were completely disorganised and not communicative.

Pros: Easy to use. pick up was quick. car in good condition and no problems. quick to drop off.

Cons: Just be careful of these guys, make sure you take a video of the car when you get it and don’t leave until the deposit is released

Pros: Much better value for money than airport rentals

Cons: I initially struggled to work out the pick-up from the airport

Pros: Friendly. Efficient.

Cons: No pickup on first phone call. Assumptions that we knew where to go at the airport. Some difficulty (accent) understanding the agent on the phone

Pros: Nothing

Cons: As above

Pros: The people were very nice, chatty and efficient. Service was great

Cons: The RAV4 car was a very old model, not even sure it was a proper hybrid. The fuel gauge didn’t work properly so while I thought we’d filled up at BP before dropping the car off it didn’t and we’ve had to pay extra fees/fuel.

Pros: Good car, good service, met my needs well.

Cons: Price was a little expensive overall

Pros: Seamless oivkup

Pros: Car only, service of payment was disgusting..but the shuttle service was great..

Cons: Company trying to get extra money out of clients who have already paid for full comprehensive insurance..

Pros: See previous information entered

Cons: See previous information entered

Pros: The agent helps us to return and sent us to airport without any delays.

Pros: Nothing

Cons: Everything. The whole experience was awful. It was sketchy environment to be in, not a great pick up location, the office was really hard to find once in the building. The customer service was terrible, unfriendly, confusing and unprofessional. The car we were given was 15 years old and in a bad condition already with lots of scratches and damages. It had also done 150000kms and you could tell. After returning the car money was taken from our account without any reasoning. DO NOT GO WITH THEM

Pros: That we could check in online so it saved lots of time when collecting the car

Cons: Nothing - everything was good

Pros: Mode provided us with the car we wanted for a good price. It was reliable and well suited to our purposes.

Cons: Not sure if it was a “mode” issue or “discover card” but the different pick up addresses was an issue.

Pros: Drop off and Pick up service is really convenient,

Cons: Really good service, we have accidently left ipad in the rental car after returned, when I called them, they have come and drop my ipad to me at the airport straight way. Great Service

Pros: It was affordable.

Cons: Before picking up the car, I did asked the representative that is everything okay with the car. He said yes. But later I found out service was due and the spare tyre in the car was also punctured which caused a lot of stress and inconveniences for me.

Cons: Car was unreliable and not clean. Dofficult to find service desk/phone at the airport. Bus drivwr on the shuttle bus did not even say hello or helped with the luggage. Rental car had a lot of chips in the wind screen and eventually had a flat battery which caused a lot of stress.

Pros: Very personal and helpful people.

Cons: Nothing

Pros: Customer service was excellent. The depot was short staffed so checking and return took a little longer than anticipated. Also the car had not been internally groomed, again due to staffing issues. Didn’t worry us overly much.

Pros: The friendly staff

Cons: No eftpos

Cons: No emails what so ever. When we picked the car up it wasn't washed. No email receipts when car was picked up or dropped off.

Pros: good customer service, especially in picking up the car

Cons: nothing

Pros: the service are excellent as we were welcomed by a friendly staff and ended our trip smoothly with drop off which we are not too sure at the beginning but it was a smooth drop off to the airport thus we are most likely to use mode car in the future

Pros: Very little.

Cons: Car was not clean and presentable Cars were old and not well maintained Customer service experience was rather poor, slow, non attentive and lacked sufficient staff and systems.

Pros: Quick friendly shuttle both at pick up and drop off

Pros: The were friendly

Cons: Hard to get hold of.

Pros: Their ability to provide us with a car a day earlier than booked was a bonus.

Cons: no issues

Pros: Efficient and friendly.

Cons: None

Pros: Ease of accessibility and very nice staff

Pros: value for money; good car.

Cons: nothing

Pros: The personal approach

Cons: Nothing

Pros: Was easy after we worked out where the direct phone was

Pros: good service

Pros: Quick, efficient, friendly

Cons: Nothing

Pros: Convenient, efficient, friendly.

Pros: overall experience was good. especially pick-up and drop off took only 2mins and staffs are kind. inside of the car was clean but wipers and windscreen was not the best when it's raining.

Pros: Straightforward admin process

Cons: Car provided isn't at a very good condition

Pros: Easy confirm and clear instructions

Cons: The maintenance of the vehicle is poor, the brake needs attention

Pros: Great friendly service

Cons: Great friendly service

Pros: No trouble with car or staff. All very obliging and helpful.

Cons: No problems with any part of the contract.

Pros: Easy to pick up and drop off

Pros: Refer to first entry above.

Cons: Refer to first entry above.

Pros: Shuttle airport to depot

Cons: Presentation of depot office on Glenda Drive could be nicer for charges of rentals. Display features...potplant and chairs for customers waiting for service.

Pros: Very quick and easy. On line system worked really well.

Cons: Nothing.

Cons: Smelled of cigaret smoke, bur car was very clean.

Pros: Very quick reliable and efficient.

Pros: Very helpful, picked up and dropped to the airport.

Cons: No issues with their service. Only suggestion would be providing a map or directions to the pick up location (via email beforehand), for people who haven’t visited Queenstown before.

Cons: I rang the office twice.to upgrade, they said would ring me back but never did, not good

Pros: Reasonable price.

Cons: No one is attending to us on picking up, attended after asking around. They told me you have to ask so that we know if are coming to collect the car.

Cons: Reception was not efficient. Pre ordered car seats were not installed

Pros: Easy pick up and drop off

Cons: The online check in was interesting - it would have been helpful to know how long it takes to complete before starting and what was needed ie drivers licenses, passport number.

Pros: Very prompt airport pickup and dropoff. Friendly staff and efficient service. Good value vehicles

Cons: Nothing

Pros: Happy and friendly employees. Car was in good modern condition. Had no issues

Cons: Was happy with service.

Pros: Worked ok for what we needed, decent model of car

Cons: Wouldn't be my first pick next time - pick up took a while, they take a huge deposit hold on credit card (much more than other companies we've dealt with), cars and customer service are average. It's ok but not great.

Pros: Very economical

Cons: Good condition

Pros: Cheap

Cons: Staff seemed to be in a hurry all the time. Scruffy car lots of dents but not bad for the money. They are taking far too long to instruct our Bank to release the deposit. Not a good location.

Pros: Car outside was clean, car was as I ordered. easy to drop off car. easy to get shuttle to pick up car.

Cons: the $3000 hold that they needed. The inside of the car still had the people before us paper work and some personal belongings in the glove box.

Pros: Great service but could have done with bigger car/4wd for the roads

Pros: Quick pick up from the airport, good price.

Cons: The car had a smell of mold that we couldn’t get rid of even after trying to air it out. The booster seat was not suitable for purpose.

Cons: No consideration was given about our flight cancellations and unforeseen circumstances. No refund given. Appalling.

Pros: Value for money

Pros: Easy to navigate website

Cons: Phone line not local company

Pros: friendly, fast and as agreed.

Cons: the remote didn't work so had to open doors with key

Pros: Fast efficient and value for my money.

Pros: Its very reasonable, the staff are really helpful and responsive, the car is in good condition and clean.

Cons: The only upside is you need to send the car to their office which is about 10mins drive rather than able to surrender it at the airport for customer convenience.

Pros: Value for money but good service

Pros: The representative was very amiable and provided us with a transfer back to our hotel on drop off.

Cons: The representative was under the pump when we arrives at pickup and was unable to explain how the vehicle operated. Eventually, we were able to sort out the operation of the vehicle.

Pros: Very efficient and service is friendly. Price is competitive

Pros: Value for money and good condition /cleanliness of the car

Cons: Be careful of collection and drop off times as they only on duty 9am to about 5pm. So some difficulties if you need early morning return and lift back to airport

Pros: Very friendly efficient people to deal with. Only waited 10 mins for car company to collect us from airport.

Pros: Helpful assistance by Felipe

Pros: Older style car but excellent in size for bags in boot and passengers of 4

Pros: There was

Cons: - The employee who pick

Pros: Very friendly & professional staff. Thanks

Cons: No comments.

Pros: Great Service

Pros: That they are taking on board feedback

Cons: Waiting to be picked up. Confusion about costs and location of business

Pros: Easy to deal with on the day

Cons: Modifying booking was too difficult unable to get money back so had to have credit which proved hard to use

Pros: Lovely friendly people. Arrived promptly for pickup and transfer was efficient and thorough.

Cons: Shabby premises - but we expected that pretty much, for the price paid.

Pros: Very affordable

Cons: Staff were a bit rude and not very friendly when we picked the car up. They were a bit more polite when we dropped the car off.

Pros: The dealers were easy going and made process a breeze and quick.

Cons: Nothing

Pros: Friendly staff, a bit difficult to understand the policy of the bond and would have appreciated a bit more clarity during the verbal communication but overall it was nice! Thanks

Cons: The car was a bit old and slow on the mountains for an automatic. My car is old and better than the one we used here at Mode. Thanks

Pros: Easy drop off service. They had a shuttle that took us straight to the airport. Car was in great condition.

Cons: Bad communication about shuttle pick up from the airport. Couldn’t contact the company as only had the international number. Had to take a taxi then found out the shuttle was waiting to pick us up but with no communication how we’re we to know!

Pros: Quick pickup and friendly service

Pros: uncomplicated process at rental desk

Cons: upon returning the car, due to minor damage not caused by us but by a 3rd party who provided all data on the spot to the MODE call center and assumed full responsibility, we expected our 3000nzd bond or part of it to be released immediately, which did not happen. Only once we were on the shuttle to the airport, Mode rep' in the van admitted he had the power to do so, though at the desk he said he cannot. Guess he avoided dealing with the extra paperwork (we go it "to fill & send later").A pity!

Pros: Efficient friendly staff.

Cons: Just one comment about the car rented, it would need a brakes check done. The brakes were not very responsive.

Pros: Airport Collect and return drop off.

Cons: All good.

Pros: Friendly staff.

Cons: Amount of deposit required. Condition of car provided

Pros: picked us up from hotel to collect car. Car was great.Staff were very friendly and efficient.

Pros: The fact we where on holiday in queen's Town.

Cons: .

Pros: Great people to deal with Friendly and helpful

Pros: very little

Cons: almost everything.

Pros: Pre pickup form where I could put in licence details etc made the process of picking up super easy

Pros: The car was nice and worked for our family.

Cons: Poor service, took over an hour to pick up our car. Service attendant blamed others and had a poor attitude.

Pros: reliable shuttle waiting

Cons: nothing it was good

Pros: They were kind enough to drop me home after using the car

Cons: Friendly and fast

Pros: Mode Rental pick you up & drop you back at the airport as their office is 10 minutes away. Great service.

Cons: Hated that they want a $3000.00 deposit for the car. We felt this was extremely high.

Pros: Fast, efficient, & friendly staff, car was in perfect condition.

Cons: Nothing, all was great.

Pros: The customer service was lovely friendly and quick at collecting us from the airport.

Cons: Being charged $1112 at collection as bond and insurance because the insurance brought online through their agent is not honored by the rental company.

Pros: Easy and good price of rental

Cons: All good

Pros: value for money, car of good standard, helpful staff

Cons: We liked the service provided, although the off site location is always less convenient.

Pros: It was the cheapest option.

Cons: My credit card type wasn't accepted (American Express), though this is a major credit card. The car wing mirrors had cobwebs. The car itself was a bit dirty. No one was around when we came to return the car (he had gone to pick someone from the airport). Though I understand the understaffing for the last point as times are tough and perhaps having an extra staff member isn't economically possibly. However the other points are unsatisfactory.

Pros: Good value for money. Great car. No fuss at all at any point during the experience.

Cons: Nope

Pros: The drop off was very quick and easy and we were dropped at the airport within minutes of dropping the car off.

Cons: They charge a hefty bond despite having your credit card details which is meant to be refunded on drop off. I am still waiting for my bond to be refunded back into my card. It’ has now been 5 days.