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Mode Car Rentals at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff were friendly and had everything ready for our rental. The rental was excellent value. Car performance was excellent.
Cons: Only issue is the car was very dirty. It had been vacuumed on the inside but the outside was covered in dirt & dust from previous trip. It was only when I mentioned it looked like it hadn’t been cleaned that one of the staff wiped it down. The inside of the car needed some attention with holes in the carpet (drivers side floor) and rips in centre console.
Pros: Easy to find, efficient transfer to depot. Speedy car handover. Nice people.
Cons: Could have been cleaner. However, we drove it over 2000 miles and it was excellent. Not cheap considering it was an older model with a high mileage. Next time would deal with Mode directly to try and get a better deal.
Pros: Collection and drop off at Queenstown went very smoothly and although we’d ordered the same car on both islands we were given a bigger version on the South Island which was great for our party of 4 adults.
Pros: Staff were friendly
Cons: Unacceptable to have been given a car with well over 100,000kms on the clock. It not only felt old, it was. Not acceptable.
Pros: Nothing. They didn't even offer to put our bags in the car. I will say after leaving my reading glasses in the car and waiting over 45mins in the cold Craig got them to me as quick as was possible. We nearly missed our flight. I really feel like a refund from Mode rentals is in order.
Cons: The were rude. They couldn't understand me when explaining that I left my glasses in the car. They asked me to come and get them even though I got the courtesy bus to the airport. The demanded $3000 deposit. Not once did they offer to put our bags in the bus or take them out. When I was checking the car for damage 3 of them stood in front of the car talking in their language, obviously about us.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 21.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, Covid-19 Vaccination Certificate.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
When renting a diesel vehicle, you'll be charged the Road User Charges (RUC) on a per-km basis. This is not included in the rental rate.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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