Christchurch Airport (CHC), Christchurch, New Zealand
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Yes Rentals at Christchurch Airport

152 Orchard Road, Harewood, Christchurch 8053
0064 3 420 2878
Pick-up instructions
1.It is recommended to check-in at least two hours before pickup, and is mandatory at least 12 hours before that day’s normal business hours closing time, if your pick-up is after hours. 2.Once you have collected your luggage and are ready for pick up, please exit through Door 2 at the Domestic Terminal, and waiting in the commercial shuttle transfers area and call us 0064 3420 2878 to request the Free Airport Shuttle Transfer Bus to the rental desk. It takes about 10 minutes (depending on traffic). 3.All After Hours Pick Ups must be prearranged send Email to christchurch@yesrentals.co.nz) and are NZ $45.00 (including airport transfer). 4.NOTE: The reception working hour from 08:00 to 18:00, the last free shuttle from the airport is 17:30, Any pick up from the airport later than that time must be prearranged and a late fee of $45 will be incurred.
Drop-off instructions
1. Business hour (08:00-18:00 ) Drop off instruction: 1.1 Please return the vehicle to 152 Orchard Road, Harewood, Christchurch. 1.2 We provide the free shuttle service to the airport. Note: The reception working hour is from 08:00 to 18:00, and the last free shuttle to the airport is 17:30, Any drop off later that time must be prearranged and a late fee of $45 will be incurred. 2. After hour (18:01-07:59 ) Drop off instruction: After hours drop-offs must be prearranged (send Email to christchurch@yesrentals.co.nz) and cost NZ $45.00.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Period outside of business hours
Mon:18:01-23:59; 00:01-07:59
Tue:18:01-23:59; 00:01-07:59
Wed:18:01-23:59; 00:01-07:59
Thu:18:01-23:59; 00:01-07:59
Fri:18:01-23:59; 00:01-07:59
Sat:18:01-23:59; 00:01-07:59
Sun:18:01-23:59; 00:01-07:59
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

New Zealand
Toyota Aqua
May 27, 2024

Pros: Great cars, easy pick up and drop off from airport and friendly staff.

New Zealand
Toyota Aqua
May 26, 2024

Pros: Great service and very nice staff

New Zealand
Toyota Corolla
May 25, 2024

Pros: Easy pick up, faster, reliability

Thailand
Toyota Alphard 2008-2014
May 24, 2024

Pros: Nothing

Cons: We don’t like your service

New Zealand
Toyota Corolla
May 24, 2024

Pros: Very polite quickly in and out service

Cons: On drop off woz questioned about stain on back seat so i had to quickly correct the agent as the stain woz thea wen i got the car my thorts were as the business rep he shud have known this already . As I have a $250 hold on the rental 4 this type of damage.

United Kingdom
Toyota Corolla
May 23, 2024

Pros: Being able to use WhatsApp to contact and arrange the shuttle was really helpful.

New Zealand
Toyota Aqua
May 21, 2024

Pros: Car was clean and nice. Easy to drive.

Singapore
Toyota Aqua
May 21, 2024

Pros: Nice car

Cons: All good

New Zealand
Toyota Aqua
May 19, 2024

Pros: Excellent service, friendly staff. Very smooth communication.

Cons: None

New Zealand
Toyota Aqua
May 19, 2024

Pros: Everything was excellent! The staff was friendly and enthusiastic, and the vehicle was clean and tidy!

New Zealand
Toyota Aqua
May 18, 2024

Pros: Great rental car experience.

New Zealand
Toyota Aqua
May 18, 2024

Pros: Recommend! Value car! Friendly staff! will come back again!

New Zealand
Toyota Aqua
May 17, 2024

Pros: Everything

Cons: Everything

New Zealand
Toyota Corolla
May 17, 2024

Pros: Free shuttle bus service. Patiently explained how to start the car and how to refuel.

Cons: Free shuttle bus service. Patiently explained how to start the car and how to refuel. And enthusiastically introduced us to the local cuisine and tourist attractions in Christchurch.

New Zealand
Toyota Corolla
May 17, 2024

Pros: Customer service, help me to carry my luggage

Cons: Excellent service with quick shuttle transportation, very friendly staff

New Zealand
Toyota Aqua
May 16, 2024

Pros: Very convenient to pick up and return the car, good service

New Zealand
Toyota Aqua
May 15, 2024

Pros: Very happy with price and service at Yes Rentals. Price was amazing! Hybrid makes fuel cost very low. Good customer service. Next time I would pay for insurance direct with Yes Rentals. I unintentionally went through another company and paid too much for insurance and benefits not as good as the one direct with Yes. Will definitely use Yes again. Thank you

New Zealand
Toyota Aqua
May 15, 2024

Pros: Great customer service!

Cons: Nothing

New Zealand
Toyota Aqua
May 15, 2024

Pros: Fast pick up

Cons: Nothing

New Zealand
Toyota Corolla
May 15, 2024

Pros: value for money

New Zealand
Toyota Aqua
May 15, 2024

Pros: Feel welcomed and valued. I never drove a hybrid car, Yes Rental's staff walked me through a clear driving instruction at pickup. Professional and friendly! The rental car is super fuel efficient and easy to drive. I would definitely choose Yes Rentals again.

Australia
Mazda Demio
May 2, 2024

Cons: They were a bit slow taking 6 passengers to airport and to be asked when were they dropping us all off. Not much communication from the lady.

Malaysia
Toyota Corolla
May 1, 2024

Pros: Not worth as the car we book wasn’t what we book

Cons: We book Toyota Corolla but was given Toyota Aqua

New Zealand
Toyota Aqua
April 14, 2024

Pros: Their team were professional, helpful and friendly.

United States of America (USA)
Toyota Aqua
April 13, 2024

Pros: See above. They were delightful.

Cons: BLANK

United States of America (USA)
Toyota Vitz
March 26, 2024

Pros: Efficient and friendly

Malaysia
Toyota Alphard 2004-2007
March 25, 2024

Pros: Efficient

Cons: None The Toyota Alphard JDP 906 needs a wheel alignment as it tends to veer to the left

New Zealand
Toyota Aqua
March 10, 2024

Pros: Staff were friendly but car was very basic and not what I had expected

Cons: Staff were great

Australia
Toyota RAV4
February 29, 2024

Pros: Fast. Simple and easy.

Cons: N/A

New Zealand
Toyota Alphard 2004-2007
February 28, 2024

Pros: Prompt and efficient

Cons: Nothing we can think of

United Kingdom
Toyota Aqua
February 27, 2024

Pros: Good service, decent vehicle, good value.

Cons: After hours drop off was not very clear, waited for an hour at the address given on the automated text and email on the day, then searched on the website and after hours drop off was at a different location.

New Zealand
Toyota Vitz
February 16, 2024

Pros: The vehicle was what we asked for

Cons: The driver who picked us up coughed and spluttered all over us and didn't wear a mask. At drop off the lady was aggressive and didn't know where the fuel gauge was compared to the battery gauge. Very poor communicator

New Zealand
Toyota Hiace
February 9, 2024

Pros: I called you today at 3.45 and you didn't answer. This is a very frustrating issue.

Cons: Can not take crafter 6pm.

New Zealand
Mazda Demio
January 21, 2024

Pros: They did what they said they would.

Cons: Nothing to worry about in this department.

New Zealand
Toyota Alphard 2008-2014
January 20, 2024

Pros: They need to adjust there afternoon hours. We had to pay extra for the after hours when we called them before there closing time but no one picked the phone

Cons: The right headlight was not working, the tires where wobbling when driving over 90km/h. We called them same time and they said to being the car back next day. We had plans for long travel and it was a dangerous drive all the way to Hanmer. We came back to return after cancelling our trip and got another vehicle and guess what ! The 2nd vehicle was in much worst condition. The whole front suspension was making noise. Seems both shocks were gone. I would never rent anything from YesCars. Dangerous

Canada
Mazda Demio
January 17, 2024

Pros: Very friendly and efficient. Having a hybrid vehicle saved considerable fuel expense with the high price of fuel in NZ.

Cons: It was not made clear where the shuttle pick-up was located in the original communications

Australia
Toyota Aqua
January 15, 2024

Pros: Cost competitive

Cons: Polite and efficient

New Zealand
Mazda Demio
January 14, 2024

Pros: Easy efficient service

Australia
Toyota RAV4
January 13, 2024

Pros: Really great service and very reasonably priced

Australia
Toyota Aqua
January 12, 2024

Pros: Service was great. Quick check-in process and was picked up from airport fairly quickly.

Australia
Toyota Vitz
January 12, 2024

Pros: The Staff. Just so friendly and could not do enough for us from the airport to the car pick up depot.

Cons: Nothing apart from that they had our flight number and perhaps should have been at the airport to collect us.

Australia
Toyota Alphard 2008-2014
January 9, 2024

Pros: Christchurch staff I didn’t rate , poor service but the staff at Queenstown were fine. I’ve hired numerous times through discovery but first time through Yes rentals which I won’t do again. Inside the van was dirty and stains everywhere.

New Zealand
Mazda Demio
January 7, 2024

Cons: Office was grubby, with crappy desks and rubbish tin overflowing. Needs to look more professional. On the confirmation email the information about pickup needs to be easier to find and read. Perhaps send out another email the day before pickup with just that information.

Australia
Toyota Aqua Hybrid
January 6, 2024

Pros: Very professional

Cons: All good, very happy

New Zealand
Toyota Aqua
January 3, 2024

Pros: Friendly efficient service

Cons: They don’t have a desk in the terminal building

United States of America (USA)
Toyota Alphard
January 2, 2024

Cons: Car was very old and not clean.

Australia
Mazda Demio
January 2, 2024

Pros: friendly service, value for money considering the time of the year.

New Zealand
Toyota RAV4
January 1, 2024

Pros: Friendly staff and quick service. Online check on made it very convenient.

Portugal
Mazda Demio
January 1, 2024

Pros: Happy, polite.

Cons: Not clear in the agreement that it was an old car with a lot of damage. Some function failed on the car from beginning.

Singapore
Toyota Hiace
December 25, 2023

Pros: Efficiency

Cons: The instruction on car returning could be given in advance, like together with rental agreement, pick up and return instruction to be bundled in. In case we forget to ask during pick up.

Singapore
Toyota Alphard 2008-2014
December 24, 2023

Pros: The rental agents are friendly and efficient

Cons: The car itself is poorly maintained and clean

New Zealand
Toyota Alphard 2008-2014
December 17, 2023

Pros: not really have complimentary comment to give

Cons: car was low standard, fuel cost ++, slow, very old model, not happy

New Zealand
Toyota Aqua
December 15, 2023

Pros: Pleasant staff. Office close to airport. Willing and helpful staff member when we were picking up car. Printed directions on how to get out of ChCh. Very kind and pleasant.

Cons: Incorrect information given about car. Office too busy when we were picking up car.

Australia
Toyota Vitz
December 15, 2023

Pros: INEXPENSIVE, CAR CLEAN AND IN ADEQUATE CONDITION, DESK REPRESENTATIVES EFFICIENT AND HELPFUL

Cons: WAS CHARGED $8 FOR REASONS YET UNKNOWN, WAS NOT TOLD OF $250 "BOND" UNTIL EVE OF RENTAL, $250 "BOND" WAS DUPLICATED AND I HAD $500 TAKEN FROM MY ACCOUNT, HAD TO WAIT THREE DAYS FROM RETURNING CAR FOR BOTH "BONDS" TO BE RETURNED, ASKED FOR PETROL CAR BUT WAS GIVEN HYBRID I HAD NO EXPERIENCE WITH, NO HANDBOOK IN GLOVE COMPARTMENT TO HELP WITH MY UNCERTAINTY OVER NEW CAR, AGENT ADVISED THEY HAD NOT RECEIVED MY CHECK IN DETAILS THOUGH I HAD CHECKED IN DIGITALLY WITH YES TWO DAYS EARLIER AND HAD

New Zealand
Toyota Aqua
December 15, 2023

Cons: Very hard to understand the lady at the desk and she was rude

Australia
Toyota Aqua Hybrid
December 13, 2023

Pros: The car was quite old - 125000kms - and had quite a few minor dents and scratches BUT was very economical and ran really well. Travelled long distances - approx 2500kms - and had no problems whatsoever.

Cons: It was pouring with rain when we returned the car and there is no undercover parking or waiting area only a small office so we got soaked removing our luggage and transferring to the shuttle.

New Zealand
Toyota Aqua
December 12, 2023

Pros: The efficiency and friendliness of the staff

United States of America (USA)
Toyota Vitz
December 12, 2023

Pros: Fast pickup and return, very personable staff. Very inexpensive rental.

Cons: Vehicle was older (2013) than I expected. Car worked well, and seemed to be well-maintained, but had some concern about the reliability of a vehicle that old. Recognize that the age of the vehicle was probably a key reason why the rental was relatively inexpensive, but would have been helpful to have that clarified in advance.

New Zealand
Toyota Aqua
December 10, 2023

Pros: Friendly, efficient, good value for money

Canada
Mazda Demio
December 7, 2023

Pros: I liked it was easy to sort out for the days I needed it for!

Cons: I didn’t like the lady I spoke to wasn’t helpful, as she could be!

New Zealand
Toyota Aqua Hybrid
December 6, 2023

Pros: Timely pick up service. Great customer service. Car was reliable

United Kingdom
Toyota Aqua Hybrid
December 5, 2023

Pros: Reasonably efficient

Cons: Not getting the deposit paid back

New Zealand
Toyota Aqua
November 27, 2023

Pros: Cheap

Cons: You pay for what you get

Australia
Toyota Aqua
November 26, 2023

Cons: I didn't like the that i had to leave a $2000.00 Deposit for a minor bit of damage to the car. Which I did not do. To help in these matters a dash cam should be placed in all of the vehicles. The car was parked over 2 days and the damage done then. I had a flight to catch at 10.am and they were not going to let me go until could paid the deposit. THEY DIDNT EVEN KNOW THER OWN BANK DETAILS. To pay money into their account by another person.

Australia
Toyota Aqua Hybrid
November 22, 2023

Pros: It took only a couple of minutes to sign off and pick up the car and dropping off was very easy too. They also had a shuttle there to take us back to the airport. Car was clean looked well looked after.

United States of America (USA)
Toyota RAV4
November 21, 2023

Pros: Pick up service and drop off service was efficient

Cons: Age/overall condition of the car. When I asked for a copy of my receipt they had to figure out how to do it. I normally want to see the charges before I leave the shop, in case there is a problem. (There was not, but I wanted to be sure before I left.)

Canada
Toyota Aqua Hybrid
November 17, 2023

Pros: They were polite and helpful. Prompt in picking up and were kind to drop us off at our hotel at the end of the rental.

Cons: Unfortunately I had a minor accident (bump on rear fender) for which I took responsibility. I filled out claim forms at the end of our trip. They then indicated some problem with my driver's license. I responded with corrective information 3 days ago and have not received a response back. I am not sure how to proceed with the claim which was insured through Discover. So the rental was fine up until then.

New Zealand
Toyota Vitz
November 14, 2023

Pros: Very good service. Friendly, helpful stall I gave a lower score on cleanliness only because when the air con was on it stunk of stale cigarette smoke

Cons: There is another car rental agency called yes away. We got on their shuttle by mistake. The similarity in names is confusing

New Zealand
Toyota Aqua Hybrid
November 14, 2023

Pros: Everything was just so easy, no worries and constant comms about what needs to be done.

Cons: N/A

New Zealand
Toyota Aqua Hybrid
October 26, 2023

Pros: Friendly service no hassles no hold ups

Cons: Nothing

Australia
Toyota Aqua Hybrid
October 18, 2023

Pros: Great

Cons: Complicated communication n no clear emergency nr

New Zealand
Toyota Alphard
September 27, 2023

Pros: Very friendly team.

Cons: Nothing, overall was a great experience.

New Zealand
Toyota Alphard First Edition 7 seats
September 12, 2023

Pros: Staff were friendly and efficient at their jobs

Cons: In the car in one of the compartments there was rubbish left.

New Zealand
Toyota Vitz
September 8, 2023

Pros: Check in is so easy, just two minutes can get the car.

Cons: None

New Zealand
Toyota Vitz
September 8, 2023

Pros: Airport drop off lady was nice and friendly.

Cons: Rude staff. Not friendly at all..

New Zealand
Toyota Vitz
August 25, 2023

Pros: Fast,clean,cheap rental price, & unlimited mileage.

Cons: No comment

New Zealand
Toyota Vitz
August 22, 2023

Pros: Very quick. Liked the pre- collect check in as it saved a lot of time

Cons: Car could have been cleaner in the outside but this is a minor thing

New Zealand
Toyota Aqua Hybrid
July 30, 2023

Pros: efficient pickup-drop off

Australia
Toyota Aqua Hybrid
July 26, 2023

Pros: No frills, quick pick up and return.

Cons: You don't take American Express

New Zealand
Toyota Aqua Hybrid
July 16, 2023

Pros: I liked that the service was welcoming, friendly and helpful. All questions were answered, when I had queries. Free pick up and drop off to & from the airport.

Cons: I did have trouble with calling from the pay phone for the shuttle.

New Zealand
Toyota Alphard
July 12, 2023

Pros: Easy process

New Zealand
Toyota Aqua Hybrid
July 10, 2023

Pros: Efficient drop off

Cons: No instruction at pick up via third party

New Zealand
Toyota Aqua Hybrid
July 8, 2023

Pros: On arrival took only 10 minutes to get paper work sorted and driving out with the car

Cons: Yes Rentals have been top notch so far and one of the best car rentals I’ve had world wide, maybe one improvement Would be if they had a bigger choice of Cars available ie in size as you have the Aqua then it’s like a full size car maybe if they had something In between something like a Corolla.

New Zealand
Toyota Aqua Hybrid
June 28, 2023

Pros: Very friendly people and their service was very efficient.

Cons: It would be helpful if the car had English to be able to understand. The radio - I could not find a station that worked properly throughout the time of rental.

New Zealand
Toyota Aqua Hybrid
June 26, 2023

Pros: Most money for value, they offered the car that I wanted to rent.

South Africa
Toyota Aqua Hybrid
June 25, 2023

Pros: Car was not washed when it was picked up. Afordable rentals.

Cons: Person that assist me when I brought back the car seemed to be new and could do with a bit more expeciance

New Zealand
Toyota Aqua Hybrid
June 13, 2023

Pros: Really easy to use, pick up/drop off from airport was seamless. This is a budget rental service so the car was older but in great condition and clean.

Cons: Nothing it was easy.

New Zealand
Toyota Aqua Hybrid
June 6, 2023

Pros: They were affordable, the people I saw in person were very friendly, the vehicle was clean and was everything I needed.

Cons: The car gave me a warning in a foreign language each time I turned it on and some of the display information was not in English so I did not understand it. Also, when the vehicle was operating in "EV mode" the battery declined extremely quickly so I'm not sure if it was working properly. Better get it checked out.

Australia
Toyota Corolla
May 30, 2023

Pros: Fast and easy online booking.

Australia
Toyota Vitz
May 29, 2023

Pros: Great price, stress free pick up

Cons: Deposit does not get refunded when you return car

New Zealand
Toyota Aqua Hybrid
May 24, 2023

Pros: Very quick service

Cons: They should accept Amex for bond purpose. Just for everyone's convince.

New Zealand
Toyota Corolla
May 22, 2023

Pros: Fast, efficient and everything you'd want. Quick drop off too so ontime for flight

New Zealand
Toyota Aqua Hybrid
May 22, 2023

Pros: Fast friendly and effient

Cons: Left my jacket in the car. Had trouble contacting them to get it back . 3 days later still waiting for an answer

New Zealand
Toyota Corolla
May 21, 2023

Pros: Reasonably quick and efficient & good value for money, however having purchased "full" cover the sign at Yes rentals contradicted this so I was unsure.

Cons: We selected a drop off of 6pm, being the latest before incurring after hours fees. I was called the evening of drop off to say it needed to be back by 530 as that was the last shuttle time to the airport. This needs to be advertised correctly and I judge this as real poor.

United Kingdom
Toyota Vitz
May 17, 2023

Pros: Very good price, very friendly very quick service

Cons: Nothing

Singapore
Toyota Aqua Hybrid
May 16, 2023

Pros: good, keep it up!

New Zealand
Toyota Corolla
May 15, 2023

Pros: Satisfying service provided

Cons: Waiting on bond

New Zealand
Toyota Corolla
May 3, 2023

Pros: Almost felt like I was being picked up by a family member, this young man has awesome people skills

Cons: The lot. First time driving a hybrid car, my mind has changed from negative to positive thoughts

Australia
Toyota Vitz
April 27, 2023

Pros: staff were friendly and efficient in shuttle pick up and drop off to and from airport.

Australia
Mazda Demio
April 13, 2023

Pros: Prompt pickup from Airport . Friendly and polite representative .fast car pickup .

Cons: If any … age of the car

Australia
Toyota Corolla Sedan
April 12, 2023

Pros: Paid for a new model car, got a bomb

Cons: The rental staff looked and were very disorganised

New Zealand
Toyota Alphard First Edition 7 seats
April 8, 2023

Cons: We had a 7 seater van for 4 days. The oil light came on sometimes, let Yes Rentals know. Had to drive 30/40 mins for them to tell us to fill the tank and bring it back (they will swap it) took a while for him to bring the next van and the second “7 seater” barely fit 7 people in. Wasted a good chunk of our day

Ireland
Toyota Corolla Sedan
April 8, 2023

Pros: The car we booked was a toyota corolla or similar. What we got was a toyota aqua. Everything went really well when picking up and dropping off. Also being a hybrid it was cost effective.

Cons: The only issue with the car (and it is only a minor issue) was just the age of it. I'm guessing it was 10 years old. Something a few years newer should be supplied.

Australia
Toyota Aqua Hybrid
April 1, 2023

Pros: Good

Cons: Not given enough information about state of any car body defects before driving away.

Taiwan
Toyota Corolla Sedan
March 28, 2023

Pros: staff friendly, quick response

Cons: The condition of the car was not as good as expected, but at least my trip was fine and there were no proplem.

Australia
Toyota Corolla Sedan
March 28, 2023

Pros: Efficient.

Cons: N/A

New Zealand
Mazda Demio
March 28, 2023

Pros: Nothing

Cons: We could not get hold of anyone to come and pick us up from the airport so we lost an hour of our holiday! Samething when we dropped the car off, could not get hold of anyone. Will not hire or recommend this company to anyone

New Zealand
Toyota Aqua Hybrid
March 27, 2023

Pros: Easy and efficient.

New Zealand
Toyota Aqua Hybrid
March 27, 2023

Pros: Easy friendly team

Cons: No pre damage sheet, and security deposit not cleared after 4 days!

Malaysia
Toyota Alphard
March 25, 2023

Pros: Vehicle pick up and return was very efficient.

Cons: The service provided by Yes rental was very good. However the vehicle was not in good condition. In fact it was not safe to drive.

United Kingdom
Mazda Demio
March 24, 2023

Pros: Prompt and no fuss

New Zealand
Toyota Alphard 2008-2014
March 14, 2023

Pros: Representatives

Cons: The vehicle wasn't suitable for all of us to travel in together

New Zealand
Toyota Corolla
March 11, 2023

Pros: Efficient and easy to deal with

Cons: Nil

Australia
Toyota Corolla Sedan
March 8, 2023

Pros: prompt and polite

Cons: efficient and friendly.

United Kingdom
Toyota Aqua Hybrid
March 5, 2023

Pros: Friendly

Cons: They didn't provide any familiarisation with the car (I'm not familiar with hybrid cars) some briefing of the new zealand road code would have been useful too.

Australia
Toyota Alphard First Edition 8 seats
March 4, 2023

Pros: Helpful

Cons: No service problems. Car was old but did the job. The rear camera didn’t work properly so that made it a little unsafe. The speakers only had loud or nothing - which are important for long trips. We overcame by Bluetoothing our phone and using the phone volume control.

Australia
Toyota Aqua Hybrid
March 3, 2023

Pros: Nothing

Cons: Took nearly an hour to be picked up from the airport. Office phone not answered. Initial car offered was not roadworthy with bald tyres and damaged guards and was filthy inside and out. Eventually got offered a replacement car that was only slightly better. Long check in process. Would never use them again.

New Zealand
Toyota Aqua Hybrid
March 3, 2023

Pros: We wanted an older low cost small car. Discovery found us one.

Cons: Nothing

New Zealand
Toyota Corolla Sedan
March 1, 2023

Pros: Friendly,

Cons: Good, but not sure if I have full $250.00 back that was frozen in my account for insurance. Got $50.00 back that's all.

Australia
Toyota Alphard First Edition 8 seats
February 27, 2023

Pros: There were many things wrong with the car being almost 20 years old. The windscreen wipers weren’t the correct size for the car so constantly banged on the edge. The whole car shook once we neared 100k’s on the motorway, obviously needing major wheel alignment. One of the seat belts didn’t work, the head lights were dogged over.

Australia
Nissan Teana
February 27, 2023

Pros: Nothing

Cons: Nothing

New Zealand
Toyota Aqua Hybrid
February 26, 2023

Pros: As I said Pleasant staff

Cons: only the extra charge

United States of America (USA)
Toyota Aqua Hybrid
February 25, 2023

Pros: They were very understanding

Cons: The car they gave us was dangerous to drive. New Zealand is a very mountainous and has many curves in the roads. Yes Rentals did not do a safety inspection on the car they gave us. On the last day of our trip, we had a flat tire. I expected that I must have run over a nail somehow. But no, the front passenger tire blew because there was no tread on the tire. The steel belts showed all the way around. We (and Yes Rentals) were extremely lucky that the tire blew out on a straight away.

New Zealand
Toyota Corolla Sedan
February 24, 2023

Pros: Easy.

Cons: Car was a bit old, but that is not a negative in my books, simply an observation.

New Zealand
Toyota RAV4
February 16, 2023

Pros: Friendly help - Picking us up & transferring us to collect car. Great job

Cons: Nothing - very good service

New Zealand
Toyota Vitz
February 15, 2023

Pros: Easy

Cons: Was more expensive than I thought by the time you add on insurance etc.

New Zealand
Toyota Corolla
February 15, 2023

Pros: Quick pick and processing

Cons: time to get someone on the phone before we travelled.

Australia
Toyota Corolla Sedan
February 12, 2023

Pros: Nothing

Cons: Car was an old crappy heap with squeaky brakes. Embarrassing to drive. Need to clarify the insurance full coverage issue if you have any accidents on who pays

New Zealand
Toyota Corolla
February 7, 2023

Pros: Quick pick up and drop off - friendly

Cons: N/a

New Zealand
Toyota Corolla Sedan
January 31, 2023

Pros: Fast airport pick up

Cons: The car was very old, very dirty, only had one radio station. Controls for navigation, radio etc in Japanese. Not up to standard at all and incredibly expensive for basically a "junker".

Australia
Toyota Aqua Hybrid
January 30, 2023

Pros: Friendly & Helpful team

Switzerland
Toyota Alphard 2008-2014
January 27, 2023

Pros: Nothing, it is a disaster! I got a 14 year old car, in addition, a tire had a crack. The safety of the customer is not guaranteed, it is only about making money.

Australia
Nissan Tiida
January 13, 2023

Pros: The ease of picking the car up

Cons: After picking the car up service We could not contact them when we had a problem with the car

Australia
Toyota Corolla
December 30, 2022

Pros: The pick up and drop off were good and the staff were friendly- the only issue was the quality of car they rent and not getting anything like the car we ordered, so a very small car for a larger car price.. Their cars are also old and shabby although to be fair we did not check this, it was our presumption for the price we would get a car in better condition

Cons: No problem with the service, just the car quality

New Zealand
Toyota Corolla
December 21, 2022

Pros: Friendly person and helpful

Cons: As above

New Zealand
Toyota Corolla
December 12, 2022

Pros: The drop off to Airpark was easy and effective. To be clear this is not yes rentals but another company.

Cons: Hidden charges and poor service which makes Yes rentals an overall poor experience for the same price as a full service company. Will not be hiring again from Yes rentals or Discover cars.

Japan
Toyota Alphard First Edition 7 seats
December 12, 2022

Cons: Because of flight delay, we needed to change our booking, but it was not easy to reach Yes Rentals. The windscreen was dirty, but window washer didn’t work.

New Zealand
Toyota Corolla Sedan
December 6, 2022

Pros: Yes rentals were great but the information sent by Discovery for pick up was incorrect

New Zealand
Toyota Corolla
November 30, 2022

Pros: Very efficient

Australia
Mazda Demio
November 30, 2022

Pros: Very easy to deal with and lovely staff

Australia
Toyota Corolla
November 22, 2022

Pros: Quick pickup and drop off

Cons: The head unit was not in English and they told me they cannot change it. (We could not listen to the radio the whole trip). The car also smelled quite bad that I re cleaned it immediately after picking up

United Kingdom
Mazda Demio
November 12, 2022

Pros: Friendly and quick to shuttle to the airport.

Cons: No breakdown support. Supplied with a dodgy tyre which I had to replace.

Canada
Mazda Demio
November 11, 2022

Cons: Not transparent. Did not listen to customer concerns.

Australia
Toyota Corolla
November 11, 2022

Pros: Efficient service, economical car

Cons: Didn’t get the car we ordered but we’re reasonably happy with what we got.

New Zealand
Nissan Tiida
November 7, 2022

Pros: nothing, rude didnt listen gave me worst car on the lot

Cons: everything, never use them a gain and tell others not to

New Zealand
Toyota Corolla
November 5, 2022

Pros: Efficient once we got to office

Cons: Pick up from airport was not very well arranged. we had to ring a few times to get through to office. Number on booking form was not correct we should have been advised the car had body damage

New Zealand
Toyota Alphard First Edition 8 seats
October 31, 2022

Pros: Friendly clear information. Served our family in traveling to and from a wedding and around Christchurch.

Cons: Side doors often automatically locked.

United Kingdom
Toyota Corolla Sedan
October 22, 2022

Pros: Quick and simple collection and returning

Cons: The car was a little older than expected but it was purfect for what we needed none the less.

New Zealand
Toyota Alphard First Edition 8 seats
October 18, 2022

Pros: Quick service

Cons: Ambiguous insurance costs very heavy on petrol useage.

New Zealand
Toyota Vitz
October 17, 2022

Pros: Such awesome service - my wee one was asleep in the car so rather than unloading, the attendant took us to the airport in the rental car! I was also impressed that while it was a drive to collect the car the process was easy and no issues at all.

New Zealand
Toyota Aqua Hybrid
October 14, 2022

Pros: Easy to contact, quick pickup.

Australia
Toyota RAV4
October 14, 2022

Pros: Easy to deal with

Australia
Toyota Camry
October 3, 2022

Pros: The car was absolutely vile, it stunk of urine, was in poor condition, seat belt didn’t click in properly, doors wouldn’t unlock unless the driver opened the door. Car was unsafe

Cons: I advised the representative on return of the car who ignored my complaint

New Zealand
Toyota Aqua Hybrid
October 2, 2022

Pros: Quick and friendly

New Zealand
Toyota Vitz
October 1, 2022

Pros: Loved everything, they were wonderful.

France
Toyota Corolla Sedan
September 28, 2022

Pros: It was fine picking up the we car but there was no one there when dropping it off. We waited about 20 mins before someone (the only person working there ) arrived. Even though the premises were open. But a nice friendly guy by all accounts.

Cons: The car was quite old (2007 model) in terms of other companies models (2017-2020 models)

New Zealand
Toyota Corolla Sedan
September 22, 2022

Pros: very good.

Cons: very good

New Zealand
Toyota Corolla
September 10, 2022

Pros: Wasn't happy about the hidden cost. As per the online check in - it states that there were no hidden costs at the desk only to be told that there is a $250.00 bond that had to be paid up-front. This caused issues for our holiday as it left us short.

Cons: Felt as though they were not honest

New Zealand
Toyota Camry
September 9, 2022

Pros: Arrived within minutes to collect us from airport. Very quick pickup and drop off

New Zealand
Toyota Aqua Hybrid
September 9, 2022

Pros: Very easy process of pick up and drop off

Cons: Nothing to dislike

New Zealand
Toyota Corolla
September 7, 2022

Pros: Excellent, super quick, super friendly.

Cons: Amount charged differed from quote via Discover Cars, and mainly to do with insurance.

Australia
Nissan Tiida
September 5, 2022

Pros: Was efficient with correspondence

Cons: Car was old and needed upkeep I side. I jave had cars costing less but I better condition

Japan
Mazda Demio
September 3, 2022

Pros: quick pick up and return. car runs well

Cons: cleanliness

New Zealand
Toyota Corolla Sedan
September 1, 2022

Pros: No.

Cons: Poor communication regarding the availability to the car rented

New Zealand
Toyota Aqua Hybrid
August 22, 2022

Pros: Easy getting my rental car (in and out). Not too expensive for car.

Cons: Needed a shuttle back to airport early in the morning. So I had to walk from yes rentals to airport. Good thing I was a little early for my flight and I didn't mind. Someone else would have complained though. Thanks anyway!

Australia
Toyota Vitz
August 3, 2022

Pros: easy friendly staff, very helpful

Cons: nothing really, car was older than I had expected however ran well with no issues

Australia
Toyota Corolla Sedan
August 2, 2022

Pros: Quick and easy

Cons: How far it was away from airport probably cheaper to get a taxi when out of hours pick up

New Zealand
Toyota Vitz
June 22, 2022

Cons: Communication,

New Zealand
Toyota Corolla
June 21, 2022

Pros: Friendly

Cons: Asked for a Toyota Corolla received an Aqua

New Zealand
Toyota Corolla
June 13, 2022

Pros: No fuss, out & away on trip in good time .

Australia
Toyota Corolla Sedan
June 8, 2022

Pros: YES Rentals were brilliant, providing excellent customer service.

Cons: Having to deal with Discover Cars was an extremely disturbing and enormously disappointing customer experience.

New Zealand
Toyota Corolla Sedan
June 6, 2022

Pros: Friendly shuttle driver

Cons: Car could have been cleaner

Australia
Mazda Demio
June 5, 2022

Pros: Pickup great. Drop off terrible

Cons: As stated in first comment.

New Zealand
Toyota Aqua Hybrid
May 27, 2022

Pros: Efficient car. Great branch manager

New Zealand
Toyota Corolla Sedan
May 27, 2022

Pros: You need to communicate with you agents to have some standard sets. Showing different car on page and issue something else is very misleading. My bond money took 4 days to released.

New Zealand
Toyota Alphard First Edition 8 seats
May 27, 2022

Pros: Nothing much

Cons: Oh the insurance we paid again when we picked up but we also paid when booked online. Can we get a refund for it. We paid 66 dollars

New Zealand
Toyota Aqua Hybrid
May 26, 2022

Pros: Great price for the car, pick up and drop off was quick and easy compared to some experiences i've had

New Zealand
Toyota Corolla
May 21, 2022

Pros: The pleasant and helpful pickup person

New Zealand
Toyota Corolla
May 19, 2022

Pros: Easy did most of booking online, just one thing wish there was a submit button or a confirmation email sent saying that they got my particulars

New Zealand
Mazda Demio
May 19, 2022

Pros: Very helpful, efficient and polite .Shuttle close to Airport so not an issue

Cons: Nothing

New Zealand
Toyota Vitz
May 18, 2022

Pros: Car ran mechanically smoothly

Cons: Tried to add extra insurance coverage, already provided by Discover Cars booking. Wouldn’t rent from Yes again, poor customer communication.

New Zealand
Toyota Vitz
May 17, 2022

Pros: Keith was a magical car. Incredibly comfortable and unbelievably cheap.

Cons: I think the car wasn't rented all that often so it wasn't very clean.

New Zealand
Mazda Demio
May 14, 2022

Pros: Radio instructions in different language and could not get a station clear and could not get any station. Was very disappointed with that.

Cons: The service was good

New Zealand
Toyota Aqua Hybrid
May 2, 2022

Pros: Lovly helpful staff

Cons: Having to do all the booking stuff on my phone once I was there to pick the car up. Car needed new windscreen wipers to.

New Zealand
Mazda Demio
April 26, 2022

Pros: Satisfied

Cons: Using your own phone and data to sign in

New Zealand
Toyota RAV4
April 24, 2022

Cons: the car was dirty inside and out.

New Zealand
Toyota Vitz
April 1, 2022

Pros: Respectful and tolerant person

Cons: 'Like' isn't the right word. Had difficulty understanding their English

New Zealand
Toyota Alphard First Edition 8 seats
March 2, 2022

Pros: Quick and efficient pick-up

Cons: Nothing

New Zealand
Toyota Corolla Sedan
February 26, 2022

Pros: It was not clear the car I selected at site and what I got. Was not super happy about that. Maybe a clear indication of what car I would be getting would have not give me a surprise.

New Zealand
Toyota Vitz
February 9, 2022

Pros: Friendly and helpful

Cons: Nothing

New Zealand
Toyota Vitz
February 8, 2022

Pros: Point 2 to 5

Cons: Fast, easy and friendly

New Zealand
Toyota Vitz
January 20, 2022

Pros: Upgrade your cars

Cons: Better hiring someone has good service skill

New Zealand
Toyota Vitz
January 14, 2022

Pros: friendly service

New Zealand
Mazda Demio
January 5, 2022

Pros: Great service, lovely man who I dealt with

New Zealand
Mazda Demio
January 5, 2022

Pros: easy to deal with, fast and efficient, friendly staff and didn't have to wait for long getting picked up from the airport.

Cons: N/A

New Zealand
Toyota Yaris
November 21, 2021

Pros: Pleasant,efficient staff rep.

Cons: -----------------------

New Zealand
Toyota Yaris
November 14, 2021

Pros: Made easy

Cons: Very friendly and helpful

New Zealand
Toyota Corolla Sedan
November 12, 2021

Cons: Was refused return of the car until I paid extra to have a stone chip repaired even after paying insurance to cover this

New Zealand
Toyota Yaris
November 2, 2021

Pros: Good efficient service

New Zealand
Nissan Tiida
October 26, 2021

Pros: Very smooth pick up and drop off

Cons: Car was a bit beaten about inside and out

New Zealand
Toyota RAV4
October 12, 2021

Pros: Fast efficient service

Cons: Nothing

New Zealand
Toyota Vitz
October 8, 2021

Pros: Friendly

Cons: Cheap

New Zealand
Mazda Demio
September 24, 2021

Pros: Easy and efficient

New Zealand
Toyota Alphard First Edition 8 seats
September 18, 2021

Pros: Nice car and good deals

Cons: None

New Zealand
Toyota Corolla Sedan
September 16, 2021

Pros: Joe was very friendly and made it very easy

New Zealand
Nissan Tiida
August 25, 2021

Pros: Very quick pick-up and drop-off to and from airport;-)

New Zealand
Nissan Teana
August 20, 2021

Pros: Very helpful manager.

Cons: Quick and efficient.

New Zealand
Toyota Vitz
August 11, 2021

Pros: Reimbursement for insurance was to slow and still wanting 4 days after return?

New Zealand
Nissan Tiida
August 4, 2021

Pros: Not clear about insurance as paid twice for this

Cons: As above. Seemed a rip off to buy online then sold again at office. I thought I was covered.

New Zealand
Toyota Corolla Sedan
July 29, 2021

Cons: Car was not what we expected. Image of car at time of hire vs reality of cheap import car. Communication was slow and frustrating.

New Zealand
Toyota Alphard
July 22, 2021

Pros: Friendly and easy to deal with

Cons: The car was a 2004 model - much older than I would have liked

Australia
Nissan Teana
July 15, 2021

Pros: Easily contactable for questions and support. Instead of unpacking our loaded car into the shuttle bus at drop-off, the attendant drove us direct to the terminal. We left a valuable item in the car at drop-off also and the attendant returned to the airport for us within 10min. Great service.

New Zealand
Nissan Teana
June 10, 2021

Pros: Joe was flexible around my needs: was able to swap out my big rental car for a smaller one. Ease of booking and dropping off. Quick pick up and drop offs. Would highly recommend!!

Cons: 2 of the cars I rented smelt like someone had been smoking in them, otherwise was all good!

New Zealand
Toyota Vitz
May 20, 2021

Pros: Quick and efficient. I made a mistake with the booking and it wasn’t a hassle at all.

Cons: Drove us straight to the airport when we returned car. No issues at all. Lovely wonderful service!

Australia
Toyota Alphard 2004
May 13, 2021

Pros: Very kind to us when we had a death in the family and needed to extend the rental.

Australia
Toyota Corolla Sedan
May 1, 2021

Pros: Price and easy to deal with.

Cons: Car was a Japanese import (which is fine by me) but stereo was in Japanese so unable to connect phone to Bluetooth as all instructions/labels were in Japanese.

New Zealand
Hyundai iMax
April 14, 2021

Pros: Exceptional personal attention

New Zealand
Nissan Qashqai
April 11, 2021

Pros: Nice and easy and friendly

Cons: Car could have been alittle cleaner inside but overall great

New Zealand
Honda Accord
April 8, 2021

Pros: Very punctual and precise in structions and process

Cons: The condition of the car panels

New Zealand
Mazda Demio
March 26, 2021

Pros: was close to airport for pickup and drop off and really reasonably priced - even though was an older model went well

New Zealand
Suzuki Swift
March 22, 2021

Pros: It was easy, communicative and fast! The shuttle service was brilliant too.

Cons: N/a

New Zealand
Nissan Tiida Latio Sedan
March 11, 2021

Pros: Quick pick up

Cons: The car smelled a little bit like vomit

New Zealand
Toyota Alphard
March 11, 2021

Pros: Nice and friendly

New Zealand
Toyota Vitz
March 9, 2021

Pros: he phoned to confirm us what time we are arriving before arriving

Cons: rubbish was in the car need a new sign for office as there were none

New Zealand
Toyota Yaris
March 8, 2021

Pros: Easy booking, payment, pick up & drop off

Cons: Nothing

New Zealand
Hyundai i20
March 2, 2021

Pros: Value for money.

New Zealand
Toyota Yaris
February 20, 2021

Pros: Easy

Cons: Pick up area changed without notification. Had to phone and drop off address changed had to phone

New Zealand
Toyota Yaris
February 19, 2021

Pros: Fast ,efficient , good value

Cons: Nothing

New Zealand
Toyota Estima
February 18, 2021

Pros: They were great overall and helpful

New Zealand
Nissan Tiida Latio Sedan
February 18, 2021

Pros: No much

Cons: Misleading insurance issue

New Zealand
Nissan Qashqai
February 17, 2021

Cons: dirty car. old grotty car

New Zealand
Hyundai Accent
February 8, 2021

Pros: Efficient, friendly

New Zealand
Honda CR-V
January 20, 2021

Cons: My bond amount has not yet been returned

New Zealand
Hyundai i20
January 18, 2021

Pros: Nothing to like about the service YES Rentals provided.

Cons: The car/s provided. Unprofessional lack of knowledge when filling out paperwork i.e. full insurance already paid for. Advertising cars they do not have to loan- miss representation.

New Zealand
Suzuki Swift
January 11, 2021

Pros: Very easy to deal with and lovely car

Cons: N/a

New Zealand
Toyota Alphard
December 30, 2020

Cons: The car was very smelly

New Zealand
Toyota C-HR
December 20, 2020

Pros: Price

Cons: The company moved yards and wasn’t sign written so return was difficult. When I went to pick up the man was leaving and said I would have to wait 10 mins for him to return.

New Zealand
Hyundai Accent
December 19, 2020

Pros: Easy after hrs delivery good communication

Cons: The car being unclean and smelling The language barrier between myself and the radio The difference in car booked and the one I received.

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