Mode Car Rentals at Christchurch Airport

Pros: Level of service on collecting and especially on dropping off the car - absolutely excellent

Pros: The flexibility to pick up after hours because our flight delayed by 8.5hrs.

Cons: The car is quite aged for a 2019- 2021 car (with 127K mileage). Also there isn’t a lot of luggage space.

Pros: Friendly and knowledgeable staff.

Pros: Customer Service at the start of trip was spot on.

Cons: Customer Service at the end of the trip was not. Rather than explaining how the computer system works staff went straight to we will be charged for early return of vehicle even though our travel circumstances had changed there was no flexibility provided or reasonable explanations given so we took the vehicle and waited on the road until the given time. Terrible customer service so will not be making any recommendations.

Pros: Fast and easy

Pros: Overall is perfect

Cons: nothing

Pros: Upgraded to a hybrid

Pros: Excellent service

Pros: Efficient friendly staff

Cons: The only negative is not having it at airport on arrival. It takes up extra time ringing, waiting on pick up and getting paperwork done after travelling for 38 hours to get there

Pros: Being somewhat removed from the airport the shuttle made kit easy and Lana was really friendly.

Cons: Nothing. All was great!

Pros: Easy check-in and check-out, friendly staff

Pros: All great from pickup to drop off.

Pros: Courteous helpful advice, respectfully wanting us to have a good experience with them.

Cons: The service was good.

Pros: Value for money.

Cons: The amount you had to deposit, it restricted us from spending money especially when we didn’t have much to spend we were restricted because you held back our cash amount as security instead of just using our credit card details so we were robbed of our spending money for our holiday.

Pros: Reasonably priced and good service. Also got a slightly better than expected car as we hadn’t specified hybrid

Cons: The whole outfit was a bit rough round the edges but reduced cost was reflected with this

Pros: Excellent customer service 👍.

Pros: Great price and friendly service

Cons: I was dinged for cleaning out sand ... not happy as I was not warned and had the car for 2 months..

Pros: I’m really amazed and also missed how efficient NZ services are

Cons: Mode rental made it so easy for me too! Really smooth process from picking up to dropping off.. even though I was crunched with time catching my flight (my poor planning) , they made it so smooth and stress free, very helpful staff

Pros: Clear explanation and quick response

Cons: None

Pros: All of the above

Cons: Nothing

Pros: Good all round service

Pros: Friendly, prompt service. No fuss, everything was straight forward .

Cons: Nothing :-)

Pros: They offered alternative

Cons: The alternative they offered were not Good and we had no choice then to accept the vehicle instead as our all bookings were lined up. Due to this we were delayed by 3 hours from our schedule and the vehicle was not good also. Do not take from Mode rental any vehicle as the fleet of vehicles are not good.

Cons: Pick up and drop off The drop off is in a dirt car park and is very messy, the staff there stated that my 'bond was released' like I had won the lottery.

Pros: Good value for money and straight forward paperwork.

Cons: Dusty yard and poor office facilities

Pros: Received very old car which still have to insert key to open the car's door, but the engine still ok. Mode's crews friendly and very helpful.

Cons: None

Cons: It was an older car so its screen did not connect to my google maps gps. Had to hold my phone in my hand

Pros: Easy

Cons: Slightly confused by emails

Pros: Mode rentals were excellent and the pick up and drop off was efficient and easy. Very good value for money.

Cons: Mode rentals were excellent but i booked through a third party DISCOVER CARS. Communication was not efficient as every question or change due to flight changes had to go through DISCOVER CARS and then i had to wait for them to go back to the actual rental company MODE RENTALS and this was painful.

Pros: Friendly staff and very helpful

Pros: Nice staff!!

Pros: Great value!

Cons: It was difficult to find the van because no one tells you that it says Mode and not Discovery. Not a pleasant experience trying to get a ride to the rental car place.

Pros: Friendly and reliable. Answered phon before hours to tell me he would pick me up with free shuttle at 8.30am. Great price. easy free shuttle pick up location Trust worthy Clean on the inside

Cons: Dirty on the outside They were cleaning other cars so sure it was just a miss on this.

Pros: Everything was great. Wonderful experience!

Pros: very easy and fast way to book collec and return cars

Pros: It was a very old unsafe vehicle with stinky carpets. Vehicle did not have working front vipers, wheel alignment was very bad, car was pulling towards left and was difficult to drive. I reported that to the when returning the car and she tells me I cannot do anything as car was from Christchurch. I did not want anything from her, I just was reporting so next family doesn’t have to drive this dangerous vehicle before it is repaired.

Cons: I am not sure if Mode is trying to steal from customers or local reps but as Mode found out I am international traveler with insurance and already have left New Zealand Mode rep started sending me emails claiming car was damaged during our rental. Also I retuned vehicle with full tank and I received emails that they are charging for fuel top off and some administration fees.It is big scam and will make sure this goes on Facebook and all other social media so other customers never have to face it

Pros: Service desk was good but vehicle provided not so good.

Cons: The 10 seater van provided was too old. Struggled uphill. Ac only for driver. Had to keep windows open on a 100ks road. Not a good experience.

Pros: Friendly staffs & they willing to wait come & over to fetch us after office hours especially on Saturday. I really appreciate it.

Pros: Efficiency, friendliness.

Pros: Darren was especially friendly and helpful. He came down to have a look at my car after a minor accident, explained clearly what needed to be done, and reassured me that things would be ok.

Pros: Loved the ease of booking, the service was amazing and they accommodated changes I needed done twice without any trouble.

Cons: The car wasn't in great condition but it got me from a to b which is all I needed.

Pros: As advertised & staff great.

Pros: Reasonably priced clean reliable car.

Pros: Friendly and efficient.

Cons: Nothing

Pros: Competitive prices

Pros: Pleasant and efficient staff. Despite our flight being delayed we were picked up from the airport after closing hours by a very friendly and obliging Mode staff gentleman.

Pros: Efficient

Cons: Nothing really

Pros: Mode was always eager to help with any questions and with shuttle transfers. They made the process so easy and enjoyable.

Cons: No complaints!

Pros: Easy and prompt response. No fuss return of car and fast return of security deposit

Pros: Quick, easy, efficient, no fuss, no frills service.

Cons: Nothing.

Pros: short time to spent dropping off the car

Cons: if drop off the car , inside dirty would be fine nzd 200, too hight

Pros: Simple and easy

Cons: nothing to mention as negative

Pros: The staff were very friendly and helpful.

Cons: The inside of the car could have been a little clearer.

Cons: After hour pickup process is difficult..

Pros: Pick up and drop off was easy

Cons: You will get charged extra if the windscreen gets any chips in it. Chips are a normal everyday thing whilst driving in NZ and to get charged extra for something which is out of your control is abit rough. The cleanliness of the car upon pick up was abit average too. I understand that there was alot of pollen in the air but the exterior of the car didn't look like it had been cleaned for a good week or so.

Pros: Quick pick up and drop offs from the airport. Trustworthy people. Really appreciated that they dropped us off at the hotel we were staying at close to the airport!

Pros: Very quick and friendly. Easy pickup/drop off.

Pros: I didn’t like the fine

Cons: How they charged me for something I didn’t even notice. Had to run for my plane.

Pros: Very easy to deal with, great customer service.

Cons: A larger covered outdoor area would be good, would be hard to pick up and drop off in the rain.

Pros: Easy communication. I liked filling out the information before we got to the office. Saved time on our holiday.

Cons: Very high charge on the credit card, 3k! Probably best to mention this quite clearly before to people. As some might not even own a credit card or like to keep their amounts low.

Pros: The staff was friendly, polite and responsive. My car was exactly what I reserved at about a third the price the major companies wanted. Although the car was 5 yrs old (hence the lower price) it was flawless

Cons: Nothing. It was the best car rental I’ve had in ages (and I rent a lot of cars for work)

Cons: No one at service desk for pick up, waited quite a while

Cons: The car we rented had a faulty reverse camera you couldn’t see anything it was blurry

Pros: Easy to liaise with Mode

Cons: Nothing

Pros: All very professional in their dealings

Cons: Was all very satisfactory would use again

Pros: Answered above.

Cons: Wrong phone number on the form to ring for shuttle pick up. Apparently one of the zeros shouldn't have been there. Had to catch a taxi to the office. Wasn't the fault of the fellas in the office though.

Pros: good value and honest reliable staff

Pros: Quick response, polite and friendly representatives

Pros: Great people running the franchise. Very friendly and know what they're doing

Cons: -

Pros: Very easy to deal with. Fast transaction and pretty good value for money

Pros: Friendliness and professionalism

Cons: price

Pros: Everything

Cons: Nothing

Pros: Very friendly and straightforward to deal with

Pros: Easy to deal with and good communication..

Cons: The price of the bond on the vehicle is rather expensive,and it costs you to get it reduced so that’s abit disappointing..

Pros: The people working at mode were all very lovely and professional

Cons: I wasn't informed the car seats wouldn't be installed , car hire companies I have used in Australia the seats have come installed. It was difficult to install in the rain and dark. When I picked 3 out 2 couldn't be used as the straps had been cut and another was missing the back strap. I took 3 seats 1 being inappropriate for my daughter's age just to get home and then I had to go and purchase a seat for her age. When I emailed mode about the situation the customer service was great

Pros: Excellent company no hassles

Cons: Top notch

Pros: Very good experience

Cons: Good people, freidnly staff

Pros: Great accommodating staff, reliable vehicle

Pros: Pick up and drop off was quick and hassle-free. It was easy to contact them for airport shuttle and it arrived quickly.

Cons: Nil

Cons: we arrived in the morning 0530 at the airport, and suppost bus pick up at 0600 to get a car, however , there missed cumminication between staffs, there is no one in the office till we kept calling till 0730, and they waved 40 dollars after hours fee. But the car still really good and economical.

Pros: Efficient and streamlined

Cons: Nothing.

Pros: Friendly and helpful staff.

Cons: Office a bit off airport main terminal, but acceptable.

Pros: staff were friendly and car was clean and in good condition

Cons: nil

Pros: Staff and car was good

Cons: No GPS

Pros: Quick efficient delivery, all insurance options revisited and explained

Cons: Nothing comes to mind. Car was a bit dated (200k+klm) but being a Toyota it presented no problems

Pros: Quick and helpful

Cons: Many, many scratches but then again it’s hire car and they cannot fix scratches and small dents.

Pros: The staff were friendly, helpful and accommodating, both at the beginning and end of our rental.

Cons: There was nothing we didn't like

Pros: The service is effectively response. We had a service required during our trip, the response time is quick and the outcome is satisfactory.

Cons: We didn't wait too long to get shuttle picking us up in the very early morning when we arrived in the airport.

Pros: Friendly personable service, friendly staff, Celine, Ryan & everyone in the office was helpful & efficient. Helped me with my heavy luggage, I accidentally had snow chains selected but they sorted everything to modify quickly so helpful. Thank you

Pros: Professional and eficient

Cons: Nothing

Pros: Prompt and friendly

Pros: Very helpful when I was running out of time to get to the airport.

Cons: Long distance from the airport.

Pros: Quick to respond and pickup at airport.

Cons: N/A

Pros: Friendly staff

Pros: Car was a couple of years old and had over 113K on the clock but in good condition

Cons: Just get Mode to hold 3k on my visa when I don't have a limit that large

Pros: The turban guy who picked us up from Christchurch airport made our day from the first day onwards. Our plane was late by one and a half hours but he was calm and did all processes with a smile. I was impressed with their commitment to customer satisfaction and their attention to detail. Overall, my experience with Mode Car Rentals NZ Christchurch was excellent, and I will definitely choose them again for my future car rental needs in Christchurch!

Cons: Nothing; all good

Pros: efficient prompt friendly

Cons: nothing

Pros: they were very efficient, exactly as described

Cons: old of the car

Pros: Thought it was good value and the car was very clean. Drop off customer service was excellent.

Cons: Tread on front tires was very worn making us feel nervous about driving in rainy conditions. Customer service could be improved - took 3 emails before I received a response regarding an earlier drop off date.

Pros: Team were really helpful once we got there

Cons: Had to call and wait for pick up by someone in an unmarked van, who we had to go looking for.

Pros: Agents were kind.

Cons: The rental car is too old.

Pros: Very friendly staff.

Cons: A bit difficult to find.

Pros: Good service, best value for car hire in Christchurch and I’ll use them again.

Cons: I wasn’t reminded to check the car before driving off, as I did so only after I arrived at accomodation in Christ Church. I was concerned as the car had quite a few chips on it and slight damage to the rear bumper (older car), which I was of course not responsible for. I took photos and emailed it through. I also was a little concerned that I was not given a road assistance number if the car broke down due to mechanical failure. Fortunately nothing went wrong, car drove well. No issues

Pros: Easy transaction. Friendly Easy drop off.

Cons: Old-ish car. Front tyres worn when i got it and low on pressure.

Pros: excellent

Cons: shuttle driver on pickup at airport needs to have a lesson in GOOD PR. didn't bother to look for us, we had to approach him to check if he was there to pick us up

Pros: excellent services and supports

Cons: Due to storm Gabrielle we were unable to get to New Zealand. We regularly corresponded with Mode to let them know the situation only to be told when it came to asking for our deposit back that we should discuss with Discover cars. We have now done this and you have not even bothered to acknowledge our claim. Totally disappointed and will make it clear to anyone who asks that this is the case

Pros: Price

Cons: Condition of car

Cons: The driver that collected us from the airport drove like an absolute idiot. There was no professionalism at all. On the way bac, we had a different driver who was respectful and prosimian.

Pros: Great Customer service

Pros: Representtaive was courteous, competent and efficient.

Cons: Juts cleanliness

Pros: Helpful staff and really happy with the car

Cons: Nothing

Pros: Friendly and prompt service

Pros: Very friendly staff, especially in Christchurch

Cons: Better, clearer information, and an occasional cleaning if cabin air filters would be great.

Pros: Easy pick up and drop off. Car ready and not much waiting around.

Pros: shuttle service and friendly drivers

Pros: Quick and efficient and easy to do on line. And my age (83) was not an issue..

Cons: $3000 bond was a bit steep but I understand the need.

Pros: Agents were very efficient and ontime

Cons: The car itself had lots of dent and scratches, plus outside was dirty, needed a wash atleast.

Pros: Easy efficient and relatively value for money

Pros: The process was easy and efficient. Ryan who helped with drop off was excellent

Pros: As above, service by Mode rental staff was very good

Cons: As above, Third party booking platform not efficient.

Pros: Quick service and pick up

Cons: The car itself is an old car without basic equipement like navigation system which makes the rental very expensive compared to the real value of the car. The car is sold in the category 5-6 people but for 5 adults is it too small. I took the vehicle later than expected due to luggage. But I was not told that I would have to give it back anyway at the time of the contract. I had to pay fees of 40 NZD for that

Pros: The car was where I was told it would be to pick up

Cons: When I dropped the car off, I was left waiting a long time for someone to see me and check the car, then I had to ring for a cab back to the hotel.

Cons: On returning the car I was told I would be emailed a final receipt. I did not receive such a receipt. I am requesting such a receipt, once again

Pros: Staffs were awesome.

Pros: Mode was super accommodating after our original flight was cancelled. The team there were super helpful and lovely to deal with

Pros: Usually I like this company

Cons: Car quality for cost was terrible. Got Given a tired very high mileage mid sized car when booked a newer small vehicle

Pros: Friendly and efficient staff, along with a nice car.

Pros: Good quality cars at a reasonable rate

Cons: Delay in refunding $3000 bond. Inefficient communication due to understaffing. Incorrect shuttle collection information for Auckland Airport.

Pros: Pickup and drop off at airport was timely

Cons: Undisclosed additional charges Can not cancel for a cash refund Off airport grounds Slow check in/rental process At drop off, called for directions, no help given

Pros: Friendly staff, efficient service, good value

Pros: Simply perfect service and great value.

Pros: The Toyota Corolla station wagon was grewat for our needs.

Cons: Car seemed to need service, engine turning off and on while idoling at bridge waits. Main problem: We are still waiting for final paperwork, contract, mileage used, etc which was unavailable when we returned car and have now waited 6 days.

Pros: The Staff were friendly and assisted with all my needs.

Pros: Fast and friendly!

Pros: The personnel were good and gelpful

Cons: They have NOT refunded the bond They have NOT sorted out the cost of the very very small chip on screen!! They have made no contact since car was returned!!

Pros: Both shuttle drivers were friendly and helpful. The collection man moved his van to be right beside my daughter's wheelchair, and folded the wheelchair up for me.

Cons: I had to phone up for the shuttle, and couldn't get a reply from the Christchurch office, so had to phone the Auckland office.

Pros: Friendly and detailed orientated staffs.

Cons: The airport shuttle service is highly appreciated.

Pros: People are nice

Cons: The place doesn’t look trust worthy, car felt like it would break down at any moment

Pros: Easy to deal with. Great communication

Cons: All good

Pros: Forgot to advise the battery in the key holder needed replacing.

Pros: Ease of booking in and collection of vehicle - courtesy bus to and from the airport

Cons: Nothing

Pros: Good value for money, no frills.

Pros: The agent was very accomodating and apologetic.

Cons: See question 1

Pros: Thanks for your service

Pros: Easy pickup and dropoff

Pros: Quick pick up from the airport, good value.

Cons: There were Roof racks on the car (we hadn’t asked for them) and they were a bit noisy when driving over 80km/h

Pros: They exchanged the car when I aaked

Cons: Having to put $3000 bond down even though I paid a full cover on the car insurance up to $5200 The Mazda Demio wasn't worth $3000

Pros: Friendly

Cons: How easy it was

Pros: Team was generally good to outline the terms and to make sure we got to the airport terminal.

Cons: Having to be transported to an offsite location and waiting to be served.

Pros: efficent

Cons: the bond

Pros: The service was really quick and the staff was friendly. They were accountable for the bookings and would check on the customer if something was missed out.

Cons: Nil

Pros: Friendly and helpful. No frills, so no money wasted on fancy accommodation.

Cons: All was good, will use again.

Pros: All the service from agent was very good, explained well. Fair pricing too.

Pros: Not much

Cons: Not much

Pros: Excellent customer service, definitely worth of money, highly recommended

Cons: Nothing I would say

Pros: Pick up was easy

Cons: Lucky photos were taken of all scratches and chips as the return agent was going to claim existing chip against our account.

Pros: Lovely service from the owner. Great price.

Cons: Maybe the wheels were a little bit bald?

Pros: friendly

Cons: dropoff was not very good

Pros: Easy to liaise with. Good pick up and drop off support

Pros: It was good drive trip

Cons: The booster seat was not safe for my son

Pros: Very friendly staff who tried to help with issues with the vehicles.

Cons: The vehicles are not being checked for safety issues before being sent out with customers.

Pros: young lady was unprofessional

Cons: no chains which were requested and charged for, so was the out of hours pick up charge

Pros: Darryn was the biggest reason why I’d give it a 10! Service was excellent and he provided many tips on driving around New Zealand.

Cons: Hotline for car pickup at Christchurch airport was hard to dial into. It was one single hotline for separate offices.

Pros: They were very friendly and accommodating

Pros: Efficient

Cons: Nil

Pros: Very quick when picking up and dropping off the car

Cons: We would have preferred to have a hatchback and not the station wagon. But still it was ok

Pros: Friendly

Cons: Very informative

Pros: Easy check in and rental process, agent is well versed and friendly. Car was well kept, easy to drive, recommend.

Cons: It was difficult to get the front desk staff to arrange a pick up, and the instructions were misleading. The first agent told me to meet at gate 11 despite instructions on the voucher states gate 1. Subsequently I called to check again as I had waited for a period, and the other agent said to meet back at gate 1.

Pros: Very friendly helpful staff

Cons: Car's tyres definitely needed a change.

Pros: Was quick to get back to the airport

Cons: My car was dirty when they gave it to me. It was far away far away from the airport

Pros: Friendly, helpful.

Cons: The $3000 bond was a surprise.

Pros: The excellent services by Darren. He waited at 6am for us to return the car and shuttled us to airport for our early morning flight

Pros: The service from staff

Cons: Forgot the requested snow chanis

Pros: nothing, see other comments

Cons: the full comprehensive insurance we bought with discover did not count at mode car; they wanted an other insurance to have not a major liability and a major bond.

Pros: Quick and polite service. Great car at a reasonable price. Would definitely use you again

Cons: Nothing

Pros: Excellent service overall, and I am a rookie for getting a rental so very happy. Everyone kind and helpful

Cons: No complaints at all

Pros: all good

Cons: all good

Pros: Good service.

Cons: It was more expensive than a competitor.

Pros: Leaving their yard was my only highlight

Cons: Wouldn’t touch mode car rentals ever again, fraudsters and their car are sub standard.

Pros: Good price, easy pick up / drop off, quick deposit refund

Pros: People were friendly

Cons: I didn’t like that I had to ring them for transfer and wait in the rain. I also found the $3,000 bond unreasonable but was already at the car yard so had no option other than to accept. I have never had to pay a bond when I had already paid for insurance through a third party!

Pros: Easy to communicate.

Cons: Nothing. Everything was perfect.

Pros: No fuss, quick process to get the car and even less fuss to drop off.. Shuttle was good.

Cons: N/A

Pros: Good value and easy to arrange

Cons: Initially no one was at the office when we arrived to pick up car

Pros: Very friendly staff who were very helpful and efficient.

Pros: Friendly service, good communication

Cons: N/A

Pros: When i finally managed to get an answer to be picked up from airport

Cons: I was shocked at lack of communication between booking made online and being forced to extra charges. I am being charge for windscreen replacement without being showed a proper invoice or details of exactly i am paying for. Very shady business needs some transparency. you cannot legally charge customer on provisional quotes.

Pros: Friendly helpful staff, reliable car

Pros: Communication and well maintained car

Cons: Na

Pros: Friendly and efficient

Cons: N/A

Pros: Everything was in order

Pros: Easy pick up and drop off and prompt shuttle to airport.

Pros: Queries clearly and responsively answered, proactive offer for replacement car over small issue which didn't affect the overall car performance

Cons: Some parts of the car weren't cleaned

Pros: Low cost of rental

Pros: Car was completely adequate and reliable.

Cons: Not adequately sign posted at Christchurch. Actual gate is in a different street!

Pros: Good reliable car

Cons: Arrangement for out of hours contact and pick up

Pros: Easy pick up and drop off

Cons: They deducted the insurance bond from our credit card. Not just put a hold on it. Limited our cash availability

Cons: I was under alot of stress when I booked the car through Discovery and I got the dates wrong. The o

Pros: Friendly, efficient & helpful

Cons: nothing

Pros: efficient to pick up and return

Cons: condition of the vehicle

Pros: Was a friendly efficient service. Car was exactly what we had ordered. No waiting around. Would definitely recommend and use this company again

Pros: Price and efficiency, friendly staff

Cons: The rude customer service person when I called the main office number as the local office was unattended and not being informed I would need to find my own way to the airport when dropping off the car.

Cons: You must have enough money on your credit card balance to cover the deposit.

Pros: quick and easy

Cons: no comment

Pros: They were good on the phone when I wanted to extend the car hire by one day

Cons: They charged me a fee to catch an uber to find a car without help on a industrial estate with no signage, poor lighting, no description of the car and no car rego

Pros: mode was amazing, discover cars though, they fucked up big time and cost me alot of money to fix there mistake

Pros: The staff were quick in picking us up and dropping off.

Cons: The car had dents and scratches. The windscreen had 5 chips in it. The inside of the car door was dirty (as if it had just been taken through the mud). The engine bay was dirty and the cover on the fuse box was missing.

Pros: efficient and friendly

Cons: pick up seemed to take a while but was okay

Pros: Got the car which we had requested

Cons: The car wasn’t that clean both inside and outside properly

Pros: Met all our needs and expectations

Cons: Bit tricky to find our way back at end of use

Pros: Clean car, value for money I suppose

Cons: Upon pick up the shuttle had rubbish though the back seats - looked like used tissues, very concerning considering covid is around. Car battery went flat on us. We never left the lights on as the aa guy assumed we had. I had to pay $90 to get a jumpstart which I’m now not being reimbursed because they believe it was my fault. The aa guys have made a comment that the battery needs replacing says it all really.

Pros: Good price. Fast pick up and drop off of the car.

Cons: Local Mode rentals operator in ChCh was not available over the phone when we arrived at the airport to pick up the car. We were lucky to spot their pick up bus at pick up/drop off area of the airport by ourselves collecting someone else.

Pros: Very pleasant office staff.

Cons: The car was worth less than the $3k deposit! The front air vents in the vehicle were not adjustable, which made using the aircon awkward. The seat belts in the shuttle did not all work.

Pros: All staff were friendly and our car was ready for us once the shuttle bus collected us

Cons: I was unaware that Discover Cars was just the broker and that we were actually looking for the Mode business.

Cons: I requested a hard copy of my contract as I didn't receive it prior to my arrival to pick I then asked for her to email to me. Three days later i still hadn't received it. Returning vehicle- I explained to the man that the timing was out, inside windscreen was dirty. He looked vagued as to what I was referring too. Surely staff person should understand some mechanics and acknowledge

Pros: Quick service when returning car

Cons: The car was covered in cobwebs. No recent groom. Booked through discovery cars where I paid insurance, but did to that, was expected to pay 3000 excess bond up front. So bought insurance at mode to reduce s excess to 300. Still had to pay excess up front which was returned upon delivery and checking of car. First time I've had to pay up front for excess in insurance.

Pros: Good condition and no problem on the road.

Cons: All good

Pros: Waiting time to get someone on the phone was less than 15 min.

Cons: Trying to cancel my booking and getting a refund.

Pros: The courteous driver.

Cons: Average service.

Pros: Everything

Cons: Nothing

Pros: Excellent value for money. Easy to deal with

Pros: Personable helpful staff.

Cons: Interior of car was fairly clean but exterior especially inside door frames were not clean very very dirty !

Pros: Really efficient shuttle service, we were only waiting at the airport for 5-10 minutes on pick up and for drop off it was straight away. Great service when you've been flying with young kids

Cons: The children's car seats we had pre ordered hadn't been fitted and when provided the first one didn't have all the correct straps/seat belts, they were helpful with finding another one but it took a long time and our kids were tired and grumpy by the time it was sorted

Pros: Value for money. Nice car. Helpful friendly staff.

Cons: car had roof rack which we didn't order/require Didn't come with any manual about returning thecar/ what to do in an emergency/ where best to fill up/ South Island map

Pros: Staff were efficient and friendly. Good service.

Cons: Nothing to dislike

Pros: It was clean and modern. Easy to drive and plenty of room.

Cons: Didn't like having to pay $65 for a stone chip in the windscreen. This should be covered with their own insurance as it was no fault of ours. Stone flicked up from oncoming traffic.

Pros: Everything was ontime..Happy with the service been provided