Christchurch Airport (CHC), Christchurch, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Mode Car Rentals at Christchurch Airport

11 Logistics Drive, Harewood, Christchurch 8051
0064 035 951 828
Pick-up instructions
Check-in at www.moderentals.co.nz/check-in is recommended at least two hours before pick-up. If your pick-up is after-hours, check-in is mandatory at least two hours before end of business day. Once you have collected your luggage and cleared customs, please call us on (03) 595 1828 to order your shuttle. To meet your shuttle, head towards the domestic terminal and exit through Door 2 next to the Air New Zealand service desk. Our driver will meet you in the car rentals transfer area outside Door 2. There is a big “Air New Zealand” sign on the outside wall overlooking the pickup area.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:30-17:30
Tue:08:30-17:30
Wed:08:30-17:30
Thu:08:30-17:30
Fri:08:30-17:30
Sat:08:30-17:30
Sun:08:30-17:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Toyota Yaris (2016-2018)
June 10, 2024

Pros: Easy to deal with, amazing on the phone with questions and an overall professional and friendly service

Cons: Nothing

Singapore
Toyota Corolla (2019-2021)
June 3, 2024

Pros: Clear explanation and quick response

Cons: None

Australia
Toyota Corolla (2015 - 2017)
May 17, 2024

Pros: All of the above

Cons: Nothing

Australia
Toyota RAV4 (2015 - 2017)
May 7, 2024

Pros: Good all round service

New Zealand
Nissan NV350
April 30, 2024

Pros: Friendly, prompt service. No fuss, everything was straight forward .

Cons: Nothing :-)

India
Nissan NV350
April 28, 2024

Pros: They offered alternative

Cons: The alternative they offered were not Good and we had no choice then to accept the vehicle instead as our all bookings were lined up. Due to this we were delayed by 3 hours from our schedule and the vehicle was not good also. Do not take from Mode rental any vehicle as the fleet of vehicles are not good.

Australia
Toyota RAV4 (2016-2018)
April 12, 2024

Cons: Pick up and drop off The drop off is in a dirt car park and is very messy, the staff there stated that my 'bond was released' like I had won the lottery.

New Zealand
Toyota Corolla (2017 - 2020)
April 7, 2024

Pros: Good value for money and straight forward paperwork.

Cons: Dusty yard and poor office facilities

Indonesia
Mazda Demio
March 29, 2024

Pros: Received very old car which still have to insert key to open the car's door, but the engine still ok. Mode's crews friendly and very helpful.

Cons: None

United States of America (USA)
Toyota Yaris (2015 - 2017)
March 13, 2024

Cons: It was an older car so its screen did not connect to my google maps gps. Had to hold my phone in my hand

United Kingdom
Toyota Corolla (2017 - 2020)
March 11, 2024

Pros: Easy

Cons: Slightly confused by emails

Australia
Toyota Hiace
March 4, 2024

Pros: Mode rentals were excellent and the pick up and drop off was efficient and easy. Very good value for money.

Cons: Mode rentals were excellent but i booked through a third party DISCOVER CARS. Communication was not efficient as every question or change due to flight changes had to go through DISCOVER CARS and then i had to wait for them to go back to the actual rental company MODE RENTALS and this was painful.

Malaysia
Nissan Leaf
February 22, 2024

Pros: Friendly staff and very helpful

United States of America (USA)
Toyota Previa
January 31, 2024

Pros: Nice staff!!

United States of America (USA)
Toyota RAV4 (2018 - 2020)
January 25, 2024

Pros: Great value!

Cons: It was difficult to find the van because no one tells you that it says Mode and not Discovery. Not a pleasant experience trying to get a ride to the rental car place.

New Zealand
Toyota Camry
January 21, 2024

Pros: Friendly and reliable. Answered phon before hours to tell me he would pick me up with free shuttle at 8.30am. Great price. easy free shuttle pick up location Trust worthy Clean on the inside

Cons: Dirty on the outside They were cleaning other cars so sure it was just a miss on this.

United States of America (USA)
Toyota Corolla (2015 - 2017)
January 6, 2024

Pros: Everything was great. Wonderful experience!

Singapore
Toyota RAV4 (2018 - 2020)
January 4, 2024

Pros: very easy and fast way to book collec and return cars

United States of America (USA)
Toyota Hiace
January 4, 2024

Pros: It was a very old unsafe vehicle with stinky carpets. Vehicle did not have working front vipers, wheel alignment was very bad, car was pulling towards left and was difficult to drive. I reported that to the when returning the car and she tells me I cannot do anything as car was from Christchurch. I did not want anything from her, I just was reporting so next family doesn’t have to drive this dangerous vehicle before it is repaired.

Cons: I am not sure if Mode is trying to steal from customers or local reps but as Mode found out I am international traveler with insurance and already have left New Zealand Mode rep started sending me emails claiming car was damaged during our rental. Also I retuned vehicle with full tank and I received emails that they are charging for fuel top off and some administration fees.It is big scam and will make sure this goes on Facebook and all other social media so other customers never have to face it

New Zealand
Toyota Hiace
December 28, 2023

Pros: Service desk was good but vehicle provided not so good.

Cons: The 10 seater van provided was too old. Struggled uphill. Ac only for driver. Had to keep windows open on a 100ks road. Not a good experience.

Singapore
Toyota RAV4 (2018 - 2020)
December 28, 2023

Pros: Friendly staffs & they willing to wait come & over to fetch us after office hours especially on Saturday. I really appreciate it.

India
Toyota Yaris (2018 - 2020)
December 25, 2023

Pros: Efficiency, friendliness.

Singapore
Toyota RAV4 (2017 - 2020)
December 20, 2023

Pros: Darren was especially friendly and helpful. He came down to have a look at my car after a minor accident, explained clearly what needed to be done, and reassured me that things would be ok.

New Zealand
Mazda Demio
December 19, 2023

Pros: Loved the ease of booking, the service was amazing and they accommodated changes I needed done twice without any trouble.

Cons: The car wasn't in great condition but it got me from a to b which is all I needed.

United Kingdom
Mazda Demio
December 19, 2023

Pros: As advertised & staff great.

United States of America (USA)
Toyota Camry
November 10, 2023

Pros: Reasonably priced clean reliable car.

Canada
Toyota Corolla (2013-2016)
November 5, 2023

Pros: Friendly and efficient.

Cons: Nothing

Australia
Toyota RAV4 (2018 - 2020)
November 4, 2023

Pros: Competitive prices

Australia
Toyota Corolla (2017 - 2020)
October 26, 2023

Pros: Pleasant and efficient staff. Despite our flight being delayed we were picked up from the airport after closing hours by a very friendly and obliging Mode staff gentleman.

Australia
Toyota RAV4 (2017 - 2020)
October 19, 2023

Pros: Efficient

Cons: Nothing really

Australia
Toyota Corolla (2017 - 2020)
October 14, 2023

Pros: Mode was always eager to help with any questions and with shuttle transfers. They made the process so easy and enjoyable.

Cons: No complaints!

Singapore
Toyota RAV4 (2015 - 2017)
October 1, 2023

Pros: Easy and prompt response. No fuss return of car and fast return of security deposit

Australia
Toyota Yaris (2015 - 2017)
September 27, 2023

Pros: Quick, easy, efficient, no fuss, no frills service.

Cons: Nothing.

Thailand
Toyota Yaris (2018 - 2020)
September 23, 2023

Pros: short time to spent dropping off the car

Cons: if drop off the car , inside dirty would be fine nzd 200, too hight

Indonesia
Toyota RAV4
September 21, 2023

Pros: Simple and easy

Cons: nothing to mention as negative

Australia
Toyota RAV4 (2017 - 2020)
September 11, 2023

Pros: The staff were very friendly and helpful.

Cons: The inside of the car could have been a little clearer.

Malaysia
Toyota Camry
September 11, 2023

Cons: After hour pickup process is difficult..

Australia
Toyota RAV4 (2014 - 2016)
September 10, 2023

Pros: Pick up and drop off was easy

Cons: You will get charged extra if the windscreen gets any chips in it. Chips are a normal everyday thing whilst driving in NZ and to get charged extra for something which is out of your control is abit rough. The cleanliness of the car upon pick up was abit average too. I understand that there was alot of pollen in the air but the exterior of the car didn't look like it had been cleaned for a good week or so.

New Zealand
Mazda Demio
September 9, 2023

Pros: Quick pick up and drop offs from the airport. Trustworthy people. Really appreciated that they dropped us off at the hotel we were staying at close to the airport!

United States of America (USA)
Toyota Corolla (2013-2016)
September 3, 2023

Pros: Very quick and friendly. Easy pickup/drop off.

United Kingdom
Toyota RAV4 (2017 - 2020)
August 30, 2023

Pros: I didn’t like the fine

Cons: How they charged me for something I didn’t even notice. Had to run for my plane.

New Zealand
Toyota RAV4 (2014 - 2016)
August 17, 2023

Pros: Very easy to deal with, great customer service.

Cons: A larger covered outdoor area would be good, would be hard to pick up and drop off in the rain.

New Zealand
Toyota RAV4 (2014 - 2016)
August 14, 2023

Pros: Easy communication. I liked filling out the information before we got to the office. Saved time on our holiday.

Cons: Very high charge on the credit card, 3k! Probably best to mention this quite clearly before to people. As some might not even own a credit card or like to keep their amounts low.

United States of America (USA)
Toyota RAV4
August 14, 2023

Pros: The staff was friendly, polite and responsive. My car was exactly what I reserved at about a third the price the major companies wanted. Although the car was 5 yrs old (hence the lower price) it was flawless

Cons: Nothing. It was the best car rental I’ve had in ages (and I rent a lot of cars for work)

Australia
Toyota RAV4 (2017 - 2020)
July 31, 2023

Cons: No one at service desk for pick up, waited quite a while

New Zealand
Toyota RAV4 (2014 - 2016)
July 25, 2023

Cons: The car we rented had a faulty reverse camera you couldn’t see anything it was blurry

New Zealand
Toyota RAV4 (2014 - 2016) AWD
July 24, 2023

Pros: Easy to liaise with Mode

Cons: Nothing

New Zealand
Toyota Corolla (2013-2016)
July 24, 2023

Pros: All very professional in their dealings

Cons: Was all very satisfactory would use again

Australia
Toyota Yaris (2015 - 2017)
July 13, 2023

Pros: Answered above.

Cons: Wrong phone number on the form to ring for shuttle pick up. Apparently one of the zeros shouldn't have been there. Had to catch a taxi to the office. Wasn't the fault of the fellas in the office though.

New Zealand
Toyota Corolla STW
July 13, 2023

Pros: good value and honest reliable staff

New Zealand
Mazda Demio
July 13, 2023

Pros: Quick response, polite and friendly representatives

Australia
Toyota RAV4 (2014 - 2016)
July 11, 2023

Pros: Great people running the franchise. Very friendly and know what they're doing

Cons: -

New Zealand
Mazda Demio
July 10, 2023

Pros: Very easy to deal with. Fast transaction and pretty good value for money

Australia
Toyota Previa
July 8, 2023

Pros: Friendliness and professionalism

Cons: price

New Zealand
Toyota Yaris (2015 - 2017)
July 5, 2023

Pros: Everything

Cons: Nothing

New Zealand
Toyota RAV4 (2014 - 2016)
July 4, 2023

Pros: Very friendly and straightforward to deal with

New Zealand
Mazda Demio
July 3, 2023

Pros: Easy to deal with and good communication..

Cons: The price of the bond on the vehicle is rather expensive,and it costs you to get it reduced so that’s abit disappointing..

Australia
Toyota Previa
June 30, 2023

Pros: The people working at mode were all very lovely and professional

Cons: I wasn't informed the car seats wouldn't be installed , car hire companies I have used in Australia the seats have come installed. It was difficult to install in the rain and dark. When I picked 3 out 2 couldn't be used as the straps had been cut and another was missing the back strap. I took 3 seats 1 being inappropriate for my daughter's age just to get home and then I had to go and purchase a seat for her age. When I emailed mode about the situation the customer service was great

New Zealand
Mazda Demio
June 29, 2023

Pros: Excellent company no hassles

Cons: Top notch

New Zealand
Mazda Demio
June 20, 2023

Pros: Very good experience

Cons: Good people, freidnly staff

New Zealand
Toyota Previa
June 19, 2023

Pros: Great accommodating staff, reliable vehicle

Singapore
Toyota RAV4 (2017 - 2020)
June 15, 2023

Pros: Pick up and drop off was quick and hassle-free. It was easy to contact them for airport shuttle and it arrived quickly.

Cons: Nil

Australia
Toyota Corolla STW
June 6, 2023

Cons: we arrived in the morning 0530 at the airport, and suppost bus pick up at 0600 to get a car, however , there missed cumminication between staffs, there is no one in the office till we kept calling till 0730, and they waved 40 dollars after hours fee. But the car still really good and economical.

Australia
Toyota RAV4 (2014 - 2016)
May 22, 2023

Pros: Efficient and streamlined

Cons: Nothing.

Malaysia
Toyota Hiace
May 15, 2023

Pros: Friendly and helpful staff.

Cons: Office a bit off airport main terminal, but acceptable.

Hong Kong
Toyota Yaris (2018 - 2020)
May 14, 2023

Pros: staff were friendly and car was clean and in good condition

Cons: nil

Australia
Toyota RAV4 (2014 - 2016)
May 9, 2023

Pros: Staff and car was good

Cons: No GPS

Australia
Toyota Previa
May 9, 2023

Pros: Quick efficient delivery, all insurance options revisited and explained

Cons: Nothing comes to mind. Car was a bit dated (200k+klm) but being a Toyota it presented no problems

Australia
Toyota Corolla (2017 - 2020)
May 9, 2023

Pros: Quick and helpful

Cons: Many, many scratches but then again it’s hire car and they cannot fix scratches and small dents.

Canada
Mazda Demio
May 8, 2023

Pros: The staff were friendly, helpful and accommodating, both at the beginning and end of our rental.

Cons: There was nothing we didn't like

Australia
Toyota Previa
May 8, 2023

Pros: The service is effectively response. We had a service required during our trip, the response time is quick and the outcome is satisfactory.

Cons: We didn't wait too long to get shuttle picking us up in the very early morning when we arrived in the airport.

New Zealand
Toyota Camry
May 5, 2023

Pros: Friendly personable service, friendly staff, Celine, Ryan & everyone in the office was helpful & efficient. Helped me with my heavy luggage, I accidentally had snow chains selected but they sorted everything to modify quickly so helpful. Thank you

New Zealand
Mazda Demio
May 2, 2023

Pros: Professional and eficient

Cons: Nothing

Australia
Toyota RAV4 (2014 - 2016)
May 1, 2023

Pros: Prompt and friendly

New Zealand
Mazda Demio
April 30, 2023

Pros: Very helpful when I was running out of time to get to the airport.

Cons: Long distance from the airport.

Australia
Toyota Camry
April 26, 2023

Pros: Quick to respond and pickup at airport.

Cons: N/A

New Zealand
Toyota Corolla STW
April 22, 2023

Pros: Friendly staff

New Zealand
Toyota Corolla (2013-2016)
April 22, 2023

Pros: Car was a couple of years old and had over 113K on the clock but in good condition

Cons: Just get Mode to hold 3k on my visa when I don't have a limit that large

Australia
Toyota RAV4 (2014 - 2016)
April 21, 2023

Pros: The turban guy who picked us up from Christchurch airport made our day from the first day onwards. Our plane was late by one and a half hours but he was calm and did all processes with a smile. I was impressed with their commitment to customer satisfaction and their attention to detail. Overall, my experience with Mode Car Rentals NZ Christchurch was excellent, and I will definitely choose them again for my future car rental needs in Christchurch!

Cons: Nothing; all good

Australia
Toyota RAV4 (2014 - 2016)
April 5, 2023

Pros: efficient prompt friendly

Cons: nothing

Australia
Toyota Corolla (2013-2016)
March 26, 2023

Pros: they were very efficient, exactly as described

Cons: old of the car

Canada
Toyota Corolla (2013 - 2016)
March 12, 2023

Pros: Thought it was good value and the car was very clean. Drop off customer service was excellent.

Cons: Tread on front tires was very worn making us feel nervous about driving in rainy conditions. Customer service could be improved - took 3 emails before I received a response regarding an earlier drop off date.

United Kingdom
Toyota RAV4 (2014 - 2016)
March 10, 2023

Pros: Team were really helpful once we got there

Cons: Had to call and wait for pick up by someone in an unmarked van, who we had to go looking for.

South Korea
Toyota Camry
March 5, 2023

Pros: Agents were kind.

Cons: The rental car is too old.

Australia
Toyota RAV4 (2017 - 2020)
March 5, 2023

Pros: Very friendly staff.

Cons: A bit difficult to find.

Australia
Toyota Camry
March 4, 2023

Pros: Good service, best value for car hire in Christchurch and I’ll use them again.

Cons: I wasn’t reminded to check the car before driving off, as I did so only after I arrived at accomodation in Christ Church. I was concerned as the car had quite a few chips on it and slight damage to the rear bumper (older car), which I was of course not responsible for. I took photos and emailed it through. I also was a little concerned that I was not given a road assistance number if the car broke down due to mechanical failure. Fortunately nothing went wrong, car drove well. No issues

Belgium
Toyota Previa
March 3, 2023

Pros: Easy transaction. Friendly Easy drop off.

Cons: Old-ish car. Front tyres worn when i got it and low on pressure.

New Zealand
Toyota Previa
February 27, 2023

Pros: excellent

Cons: shuttle driver on pickup at airport needs to have a lesson in GOOD PR. didn't bother to look for us, we had to approach him to check if he was there to pick us up

Australia
Toyota Previa
February 25, 2023

Pros: excellent services and supports

United Kingdom
Toyota Camry
February 21, 2023

Cons: Due to storm Gabrielle we were unable to get to New Zealand. We regularly corresponded with Mode to let them know the situation only to be told when it came to asking for our deposit back that we should discuss with Discover cars. We have now done this and you have not even bothered to acknowledge our claim. Totally disappointed and will make it clear to anyone who asks that this is the case

Australia
Toyota Previa
February 18, 2023

Pros: Price

Cons: Condition of car

Australia
Toyota RAV4 (2014 - 2016)
February 15, 2023

Cons: The driver that collected us from the airport drove like an absolute idiot. There was no professionalism at all. On the way bac, we had a different driver who was respectful and prosimian.

New Zealand
Toyota Yaris (2018 - 2020)
February 15, 2023

Pros: Great Customer service

Australia
Toyota Camry
February 14, 2023

Pros: Representtaive was courteous, competent and efficient.

Cons: Juts cleanliness

United Kingdom
Toyota Corolla STW
February 11, 2023

Pros: Helpful staff and really happy with the car

Cons: Nothing

New Zealand
Toyota Highlander
February 7, 2023

Pros: Friendly and prompt service

United Kingdom
Toyota Corolla STW
February 5, 2023

Pros: Very friendly staff, especially in Christchurch

Cons: Better, clearer information, and an occasional cleaning if cabin air filters would be great.

New Zealand
Toyota RAV4 (2014 - 2016)
January 30, 2023

Pros: Easy pick up and drop off. Car ready and not much waiting around.

Australia
Toyota Corolla (2013-2016)
January 27, 2023

Pros: shuttle service and friendly drivers

Australia
Toyota Yaris (2015 - 2017)
January 25, 2023

Pros: Quick and efficient and easy to do on line. And my age (83) was not an issue..

Cons: $3000 bond was a bit steep but I understand the need.

New Zealand
Toyota RAV4 (2014 - 2016)
January 23, 2023

Pros: Agents were very efficient and ontime

Cons: The car itself had lots of dent and scratches, plus outside was dirty, needed a wash atleast.

New Zealand
Mazda Demio
January 17, 2023

Pros: Easy efficient and relatively value for money

Australia
Toyota RAV4 (2017 - 2020) 4WD
January 16, 2023

Pros: The process was easy and efficient. Ryan who helped with drop off was excellent

New Zealand
Mazda Demio
January 9, 2023

Pros: As above, service by Mode rental staff was very good

Cons: As above, Third party booking platform not efficient.

France
Toyota Corolla STW
January 7, 2023

Pros: Quick service and pick up

Cons: The car itself is an old car without basic equipement like navigation system which makes the rental very expensive compared to the real value of the car. The car is sold in the category 5-6 people but for 5 adults is it too small. I took the vehicle later than expected due to luggage. But I was not told that I would have to give it back anyway at the time of the contract. I had to pay fees of 40 NZD for that

New Zealand
Toyota Camry
January 5, 2023

Pros: The car was where I was told it would be to pick up

Cons: When I dropped the car off, I was left waiting a long time for someone to see me and check the car, then I had to ring for a cab back to the hotel.

United States of America (USA)
Toyota Corolla (2013 - 2016)
January 3, 2023

Cons: On returning the car I was told I would be emailed a final receipt. I did not receive such a receipt. I am requesting such a receipt, once again

New Zealand
Toyota Corolla STW
January 3, 2023

Pros: Staffs were awesome.

Australia
Toyota Corolla (2017 - 2020)
January 2, 2023

Pros: Mode was super accommodating after our original flight was cancelled. The team there were super helpful and lovely to deal with

New Zealand
Mazda Demio
December 30, 2022

Pros: Usually I like this company

Cons: Car quality for cost was terrible. Got Given a tired very high mileage mid sized car when booked a newer small vehicle

United States of America (USA)
Toyota Corolla (2013 - 2016)
December 21, 2022

Pros: Friendly and efficient staff, along with a nice car.

Australia
Toyota RAV4 (2014 - 2016)
December 15, 2022

Pros: Good quality cars at a reasonable rate

Cons: Delay in refunding $3000 bond. Inefficient communication due to understaffing. Incorrect shuttle collection information for Auckland Airport.

United States of America (USA)
Toyota Highlander
December 13, 2022

Pros: Pickup and drop off at airport was timely

Cons: Undisclosed additional charges Can not cancel for a cash refund Off airport grounds Slow check in/rental process At drop off, called for directions, no help given

New Zealand
Mazda Demio
December 13, 2022

Pros: Friendly staff, efficient service, good value

Australia
Toyota Corolla (2013 - 2016)
December 12, 2022

Pros: Simply perfect service and great value.

United States of America (USA)
Toyota Corolla STW
December 12, 2022

Pros: The Toyota Corolla station wagon was grewat for our needs.

Cons: Car seemed to need service, engine turning off and on while idoling at bridge waits. Main problem: We are still waiting for final paperwork, contract, mileage used, etc which was unavailable when we returned car and have now waited 6 days.

New Zealand
Toyota Camry
December 11, 2022

Pros: The Staff were friendly and assisted with all my needs.

United States of America (USA)
Toyota Yaris (2017 - 2020)
December 2, 2022

Pros: Fast and friendly!

United Kingdom
Toyota RAV4 (2014 - 2016) AWD
November 29, 2022

Pros: The personnel were good and gelpful

Cons: They have NOT refunded the bond They have NOT sorted out the cost of the very very small chip on screen!! They have made no contact since car was returned!!

New Zealand
Toyota Yaris (2013 - 2016)
November 26, 2022

Pros: Both shuttle drivers were friendly and helpful. The collection man moved his van to be right beside my daughter's wheelchair, and folded the wheelchair up for me.

Cons: I had to phone up for the shuttle, and couldn't get a reply from the Christchurch office, so had to phone the Auckland office.

Singapore
Toyota RAV4 (2014 - 2016)
November 25, 2022

Pros: Friendly and detailed orientated staffs.

Cons: The airport shuttle service is highly appreciated.

United Kingdom
Toyota Yaris (2017 - 2020)
November 21, 2022

Pros: People are nice

Cons: The place doesn’t look trust worthy, car felt like it would break down at any moment

New Zealand
Toyota Hiace
November 21, 2022

Pros: Easy to deal with. Great communication

Cons: All good

Australia
Mazda Demio
November 11, 2022

Pros: Forgot to advise the battery in the key holder needed replacing.

United Kingdom
Toyota RAV4 (2017 - 2020) AWD
November 7, 2022

Pros: Ease of booking in and collection of vehicle - courtesy bus to and from the airport

Cons: Nothing

Australia
Toyota Corolla (2017 - 2020)
November 3, 2022

Pros: Good value for money, no frills.

New Zealand
Toyota Hiace
November 3, 2022

Pros: The agent was very accomodating and apologetic.

Cons: See question 1

New Zealand
Toyota Corolla (2013 - 2016)
October 29, 2022

Pros: Thanks for your service

New Zealand
Toyota Corolla (2013 - 2016)
October 27, 2022

Pros: Easy pickup and dropoff

New Zealand
Toyota Corolla STW
October 22, 2022

Pros: Quick pick up from the airport, good value.

Cons: There were Roof racks on the car (we hadn’t asked for them) and they were a bit noisy when driving over 80km/h

New Zealand
Mazda Demio
October 22, 2022

Pros: They exchanged the car when I aaked

Cons: Having to put $3000 bond down even though I paid a full cover on the car insurance up to $5200 The Mazda Demio wasn't worth $3000

Australia
Mazda Demio
October 20, 2022

Pros: Friendly

Cons: How easy it was

Singapore
Toyota RAV4 (2017 - 2020)
October 19, 2022

Pros: Team was generally good to outline the terms and to make sure we got to the airport terminal.

Cons: Having to be transported to an offsite location and waiting to be served.

Canada
Toyota Yaris (2013 - 2016)
October 18, 2022

Pros: efficent

Cons: the bond

Singapore
Toyota Corolla STW
October 18, 2022

Pros: The service was really quick and the staff was friendly. They were accountable for the bookings and would check on the customer if something was missed out.

Cons: Nil

Australia
Toyota Corolla STW
October 16, 2022

Pros: Friendly and helpful. No frills, so no money wasted on fancy accommodation.

Cons: All was good, will use again.

New Zealand
Toyota RAV4 (2014 - 2016)
October 16, 2022

Pros: All the service from agent was very good, explained well. Fair pricing too.

New Zealand
Mazda Demio
October 15, 2022

Pros: Not much

Cons: Not much

Australia
Toyota Previa
October 11, 2022

Pros: Excellent customer service, definitely worth of money, highly recommended

Cons: Nothing I would say

New Zealand
Toyota Previa
October 7, 2022

Pros: Pick up was easy

Cons: Lucky photos were taken of all scratches and chips as the return agent was going to claim existing chip against our account.

Australia
Toyota Yaris (2017 - 2020)
October 5, 2022

Pros: Lovely service from the owner. Great price.

Cons: Maybe the wheels were a little bit bald?

New Zealand
Toyota Yaris (2017 - 2020)
October 3, 2022

Pros: friendly

Cons: dropoff was not very good

New Zealand
Toyota RAV4 (2014 - 2016)
October 2, 2022

Pros: Easy to liaise with. Good pick up and drop off support

Australia
Toyota RAV4 (2014 - 2016)
October 1, 2022

Pros: It was good drive trip

Cons: The booster seat was not safe for my son

Australia
Toyota Corolla STW
September 26, 2022

Pros: Very friendly staff who tried to help with issues with the vehicles.

Cons: The vehicles are not being checked for safety issues before being sent out with customers.

Australia
Toyota Yaris (2013 - 2016)
September 23, 2022

Pros: young lady was unprofessional

Cons: no chains which were requested and charged for, so was the out of hours pick up charge

Singapore
Toyota Yaris (2017 - 2020)
September 22, 2022

Pros: Darryn was the biggest reason why I’d give it a 10! Service was excellent and he provided many tips on driving around New Zealand.

Cons: Hotline for car pickup at Christchurch airport was hard to dial into. It was one single hotline for separate offices.

New Zealand
Mazda Demio
September 21, 2022

Pros: They were very friendly and accommodating

New Zealand
Toyota Yaris (2013 - 2016)
September 19, 2022

Pros: Efficient

Cons: Nil

New Zealand
Toyota Corolla STW
September 8, 2022

Pros: Very quick when picking up and dropping off the car

Cons: We would have preferred to have a hatchback and not the station wagon. But still it was ok

New Zealand
Toyota Previa
September 8, 2022

Pros: Friendly

Cons: Very informative

Singapore
Toyota RAV4 (2014 - 2016)
September 7, 2022

Pros: Easy check in and rental process, agent is well versed and friendly. Car was well kept, easy to drive, recommend.

Cons: It was difficult to get the front desk staff to arrange a pick up, and the instructions were misleading. The first agent told me to meet at gate 11 despite instructions on the voucher states gate 1. Subsequently I called to check again as I had waited for a period, and the other agent said to meet back at gate 1.

New Zealand
Toyota Yaris (2017 - 2020)
September 5, 2022

Pros: Very friendly helpful staff

Australia
Toyota RAV4 (2017 - 2020) 4WD
August 25, 2022

Cons: Car's tyres definitely needed a change.

New Zealand
Toyota RAV4 (2014 - 2016)
August 24, 2022

Pros: Was quick to get back to the airport

Cons: My car was dirty when they gave it to me. It was far away far away from the airport

New Zealand
Toyota Corolla (2013-2016)
August 23, 2022

Pros: Friendly, helpful.

Cons: The $3000 bond was a surprise.

Singapore
Toyota RAV4 (2014 - 2016)
August 22, 2022

Pros: The excellent services by Darren. He waited at 6am for us to return the car and shuttled us to airport for our early morning flight

New Zealand
Toyota RAV4 (2014 - 2016)
August 21, 2022

Pros: The service from staff

Cons: Forgot the requested snow chanis

New Zealand
Toyota Yaris (2013 - 2016)
August 17, 2022

Pros: nothing, see other comments

Cons: the full comprehensive insurance we bought with discover did not count at mode car; they wanted an other insurance to have not a major liability and a major bond.

New Zealand
Toyota Corolla (2013 - 2016)
August 16, 2022

Pros: Quick and polite service. Great car at a reasonable price. Would definitely use you again

Cons: Nothing

New Zealand
Toyota Previa
August 16, 2022

Pros: Excellent service overall, and I am a rookie for getting a rental so very happy. Everyone kind and helpful

Cons: No complaints at all

New Zealand
Mazda Demio
August 13, 2022

Pros: all good

Cons: all good

New Zealand
Toyota Yaris (2013 - 2016)
August 11, 2022

Pros: Good service.

Cons: It was more expensive than a competitor.

Australia
Mazda Demio
August 3, 2022

Pros: Leaving their yard was my only highlight

Cons: Wouldn’t touch mode car rentals ever again, fraudsters and their car are sub standard.

New Zealand
Toyota Yaris (2017 - 2020)
August 3, 2022

Pros: Good price, easy pick up / drop off, quick deposit refund

New Zealand
Toyota RAV4 (2014 - 2016)
August 2, 2022

Pros: People were friendly

New Zealand
Toyota Yaris (2017 - 2020)
July 29, 2022

Cons: I didn’t like that I had to ring them for transfer and wait in the rain. I also found the $3,000 bond unreasonable but was already at the car yard so had no option other than to accept. I have never had to pay a bond when I had already paid for insurance through a third party!

New Zealand
Toyota RAV4 (2014 - 2016)
July 26, 2022

Pros: Easy to communicate.

Cons: Nothing. Everything was perfect.

New Zealand
Toyota RAV4 (2014 - 2016)
July 21, 2022

Pros: No fuss, quick process to get the car and even less fuss to drop off.. Shuttle was good.

Cons: N/A

Australia
Toyota RAV4 (2014 - 2016)
July 11, 2022

Pros: Good value and easy to arrange

Cons: Initially no one was at the office when we arrived to pick up car

New Zealand
Toyota Hiace
July 6, 2022

Pros: Very friendly staff who were very helpful and efficient.

Australia
Toyota Hiace
July 5, 2022

Pros: Friendly service, good communication

Cons: N/A

United Kingdom
Mazda Demio
July 5, 2022

Pros: When i finally managed to get an answer to be picked up from airport

Cons: I was shocked at lack of communication between booking made online and being forced to extra charges. I am being charge for windscreen replacement without being showed a proper invoice or details of exactly i am paying for. Very shady business needs some transparency. you cannot legally charge customer on provisional quotes.

New Zealand
Toyota Yaris (2013 - 2016)
July 5, 2022

Pros: Friendly helpful staff, reliable car

New Zealand
Toyota RAV4 (2014 - 2016)
June 27, 2022

Pros: Communication and well maintained car

Cons: Na

New Zealand
Toyota RAV4 (2014 - 2016)
June 18, 2022

Pros: Friendly and efficient

Cons: N/A

New Zealand
Toyota RAV4 (2014 - 2016)
June 18, 2022

Pros: Everything was in order

New Zealand
Toyota Previa
June 15, 2022

Pros: Easy pick up and drop off and prompt shuttle to airport.

Singapore
Toyota RAV4 (2014 - 2016)
June 12, 2022

Pros: Queries clearly and responsively answered, proactive offer for replacement car over small issue which didn't affect the overall car performance

Cons: Some parts of the car weren't cleaned

Australia
Mazda Demio
June 6, 2022

Pros: Low cost of rental

New Zealand
Toyota RAV4 (2014 - 2016)
June 4, 2022

Pros: Car was completely adequate and reliable.

Cons: Not adequately sign posted at Christchurch. Actual gate is in a different street!

Australia
Toyota Yaris (2017 - 2020)
June 3, 2022

Pros: Good reliable car

Cons: Arrangement for out of hours contact and pick up

New Zealand
Toyota Yaris (2013 - 2016)
May 31, 2022

Pros: Easy pick up and drop off

Cons: They deducted the insurance bond from our credit card. Not just put a hold on it. Limited our cash availability

New Zealand
Toyota Previa
May 30, 2022

Cons: I was under alot of stress when I booked the car through Discovery and I got the dates wrong. The o

New Zealand
Toyota Highlander
May 27, 2022

Pros: Friendly, efficient & helpful

Cons: nothing

New Zealand
Toyota Hiace
May 26, 2022

Pros: efficient to pick up and return

Cons: condition of the vehicle

New Zealand
Toyota RAV4 (2014 - 2016)
April 17, 2022

Pros: Was a friendly efficient service. Car was exactly what we had ordered. No waiting around. Would definitely recommend and use this company again

New Zealand
Toyota RAV4
April 14, 2022

Pros: Price and efficiency, friendly staff

Australia
Toyota Corolla STW
March 24, 2022

Cons: The rude customer service person when I called the main office number as the local office was unattended and not being informed I would need to find my own way to the airport when dropping off the car.

New Zealand
Toyota Yaris (2013 - 2016)
March 22, 2022

Cons: You must have enough money on your credit card balance to cover the deposit.

New Zealand
Toyota Yaris
March 15, 2022

Pros: quick and easy

Cons: no comment

Australia
Toyota Camry
March 13, 2022

Pros: They were good on the phone when I wanted to extend the car hire by one day

Cons: They charged me a fee to catch an uber to find a car without help on a industrial estate with no signage, poor lighting, no description of the car and no car rego

New Zealand
Toyota Hiace
March 2, 2022

Pros: mode was amazing, discover cars though, they fucked up big time and cost me alot of money to fix there mistake

New Zealand
Toyota Highlander
February 9, 2022

Pros: The staff were quick in picking us up and dropping off.

Cons: The car had dents and scratches. The windscreen had 5 chips in it. The inside of the car door was dirty (as if it had just been taken through the mud). The engine bay was dirty and the cover on the fuse box was missing.

New Zealand
Toyota Corolla
February 4, 2022

Pros: efficient and friendly

Cons: pick up seemed to take a while but was okay

New Zealand
Toyota RAV4
February 2, 2022

Pros: Got the car which we had requested

Cons: The car wasn’t that clean both inside and outside properly

New Zealand
Toyota Yaris
January 28, 2022

Pros: Met all our needs and expectations

Cons: Bit tricky to find our way back at end of use

New Zealand
Toyota RAV4
January 20, 2022

Pros: Clean car, value for money I suppose

Cons: Upon pick up the shuttle had rubbish though the back seats - looked like used tissues, very concerning considering covid is around. Car battery went flat on us. We never left the lights on as the aa guy assumed we had. I had to pay $90 to get a jumpstart which I’m now not being reimbursed because they believe it was my fault. The aa guys have made a comment that the battery needs replacing says it all really.

New Zealand
Toyota Yaris
January 18, 2022

Pros: Good price. Fast pick up and drop off of the car.

Cons: Local Mode rentals operator in ChCh was not available over the phone when we arrived at the airport to pick up the car. We were lucky to spot their pick up bus at pick up/drop off area of the airport by ourselves collecting someone else.

New Zealand
Toyota Previa
January 6, 2022

Pros: Very pleasant office staff.

Cons: The car was worth less than the $3k deposit! The front air vents in the vehicle were not adjustable, which made using the aircon awkward. The seat belts in the shuttle did not all work.

New Zealand
Toyota Corolla
January 5, 2022

Pros: All staff were friendly and our car was ready for us once the shuttle bus collected us

Cons: I was unaware that Discover Cars was just the broker and that we were actually looking for the Mode business.

New Zealand
Mazda Demio
January 3, 2022

Cons: I requested a hard copy of my contract as I didn't receive it prior to my arrival to pick I then asked for her to email to me. Three days later i still hadn't received it. Returning vehicle- I explained to the man that the timing was out, inside windscreen was dirty. He looked vagued as to what I was referring too. Surely staff person should understand some mechanics and acknowledge

New Zealand
Toyota Corolla
December 28, 2021

Pros: Quick service when returning car

Cons: The car was covered in cobwebs. No recent groom. Booked through discovery cars where I paid insurance, but did to that, was expected to pay 3000 excess bond up front. So bought insurance at mode to reduce s excess to 300. Still had to pay excess up front which was returned upon delivery and checking of car. First time I've had to pay up front for excess in insurance.

New Zealand
Toyota RAV4
December 27, 2021

Pros: Good condition and no problem on the road.

Cons: All good

New Zealand
Toyota Camry
December 24, 2021

Pros: Waiting time to get someone on the phone was less than 15 min.

Cons: Trying to cancel my booking and getting a refund.

New Zealand
Toyota Corolla
December 24, 2021

Pros: The courteous driver.

Cons: Average service.

New Zealand
Toyota Previa
November 30, 2021

Pros: Everything

Cons: Nothing

New Zealand
Toyota Highlander
November 26, 2021

Pros: Excellent value for money. Easy to deal with

New Zealand
Toyota RAV4
November 22, 2021

Pros: Personable helpful staff.

Cons: Interior of car was fairly clean but exterior especially inside door frames were not clean very very dirty !

New Zealand
Nissan Wingroad
November 21, 2021

Pros: Really efficient shuttle service, we were only waiting at the airport for 5-10 minutes on pick up and for drop off it was straight away. Great service when you've been flying with young kids

Cons: The children's car seats we had pre ordered hadn't been fitted and when provided the first one didn't have all the correct straps/seat belts, they were helpful with finding another one but it took a long time and our kids were tired and grumpy by the time it was sorted

New Zealand
Toyota Corolla STW
November 13, 2021

Pros: Value for money. Nice car. Helpful friendly staff.

Cons: car had roof rack which we didn't order/require Didn't come with any manual about returning thecar/ what to do in an emergency/ where best to fill up/ South Island map

New Zealand
Toyota Corolla STW
October 27, 2021

Pros: Staff were efficient and friendly. Good service.

Cons: Nothing to dislike

New Zealand
Toyota Previa
October 21, 2021

Pros: It was clean and modern. Easy to drive and plenty of room.

Cons: Didn't like having to pay $65 for a stone chip in the windscreen. This should be covered with their own insurance as it was no fault of ours. Stone flicked up from oncoming traffic.

New Zealand
Toyota RAV4
October 15, 2021

Pros: Everything was ontime..Happy with the service been provided

New Zealand
Toyota RAV4
October 12, 2021

Pros: Clear concise easy to deal with.

Cons: Absolutely nothing.

New Zealand
Toyota RAV4
October 6, 2021

Pros: They pick you up and drop you off at the airport. They were also very helpful when our flight time was changed due to Covid.

New Zealand
Toyota RAV4
August 27, 2021

Pros: Friendly pickup /shuttle service.

Cons: Left us in out of pocket and stuck about 7km away from airport.

New Zealand
Toyota Previa
August 20, 2021

Pros: Great prices, helpful service & good support team (if you have questions etc)

New Zealand
Toyota Yaris
August 20, 2021

Pros: Friendly service

New Zealand
Nissan Wingroad
August 15, 2021

Pros: Easy, good staff

Cons: Just a clean car would have been great

New Zealand
Toyota Previa
August 15, 2021

Pros: So helpful great☺

New Zealand
Toyota RAV4
August 14, 2021

Pros: Disappointing firstly there no waiting area I had wait outside in the cold for 20mins Car was dirty I actually took pictures Hidden cost $3000 bond to be paid regardless getting insurance on the car Never ever using this company or discovery cars to book

Cons: Hidden cost huge bond car condition And no waiting area for pick up I have never had a rental company charge $3000 bond and if you can’t pay that there is daily charge extra to the booking price and I also had insurance on the car what is all that about??

New Zealand
Toyota RAV4
August 10, 2021

Pros: Friendly staff.

Cons: To start with the phone number on email didn’t directly work. I then had to wait 20 plus minutes in a freezing wind to get picked up. The car I fented was supposed to be an executive standard, instead it was very dirty outside and essentially a base model so not worth the extra money I paid for it!!

New Zealand
Toyota Previa
August 2, 2021

Pros: Friendly staff

Cons: Bit of more time required for pickup from airport

New Zealand
Toyota Corolla STW
July 15, 2021

Cons: The guy dropping me at the airport needs to realise he's not a F1 racing driver. Scared me.

New Zealand
Toyota RAV4
July 11, 2021

Pros: I DON'T like the service.

Cons: old car high mileage (I'm not sure if it's legal to use the high mileage as a rental), staff was not patient, pick up van was full so I had to wait for another 20 mins for the van to come back.

Australia
Nissan Wingroad
June 28, 2021

Pros: With changing circumstances, flight cancellations, etc., they were very accommodating.

Cons: It was difficult to get the key in the after hours dropbox.

New Zealand
Mazda Demio
June 23, 2021

Pros: They waited for us when we arrived late

Cons: That I had to get a taxi from the airport because sir nz put us onto a latter flight

New Zealand
Mazda Demio
June 22, 2021

Pros: Engaged team

Cons: The 3000 insurance bond was held in security. I have a debit card and these funds were locked for a week. This should be conveyed at time of transaction.

New Zealand
Toyota Rav4
June 12, 2021

Pros: Everything was good

Cons: Just the car isn’t the one we chosen

Australia
Toyota RAV4
June 10, 2021

Pros: It was cheap

Cons: No one answered the first few times we called for airport pick up. We hired a car seat and it was terrible. We contacted mode several times before arrival to find out what type of seat it would be and no one would give us an answer. We were offered no help installing it and despite spending considerable time at the pick up and the next day with the help of friends, we were unable to instal it in a way that we felt comfortable that our 1yo would be safe. Ended up hiring newfrom a different place.

Australia
Toyota Previa
June 8, 2021

Pros: Easy pick up, everything was ready when we arrived. Had a slight change of drop off times (due to a flood) was very understanding. Car was in great condition.

Cons: Externally the car was unwashed when picked up but i just like clean cars. Internally was immaculate

New Zealand
Mazda Demio
June 4, 2021

Pros: Friendly team.

Cons: Car had dirty windscreen on the inside. Seats had some marks.

New Zealand
Toyota Corolla
May 18, 2021

Pros: Pick up and drop off very quick

Cons: All good

New Zealand
Toyota Corolla STW
May 13, 2021

Pros: Nice staff

Cons: Nothing , all good

New Zealand
Toyota Previa
April 23, 2021

Pros: instead of putting us in a shuttle they drove us straight to the airport in our rental car we nearly missed our flight thanks guys

Cons: nothing I can think of

New Zealand
Nissan Tiida
April 15, 2021

Pros: Friendly, helpful

Cons: Can't think of anything

New Zealand
Toyota RAV4
April 3, 2021

Pros: Very competitive pricing, friendly and helpful staff both on pick up and return.

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