Christchurch Airport (CHC), Christchurch, New Zealand
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ezu Car Rental at Christchurch Airport

168 Orchard Road, Harewood
0064 210 438 288
Pick-up instructions
EZU is just 5 minutes from the airport and offers a free shuttle service. DOMESTIC TERMINAL (8:00am - 6:00pm): Upon arrival, please make your way to Door 1 and call EZU Car Rentals at +64 21 043 8288 for shuttle pick-up. Look out for a shuttle bus with the EZU logo. After-hours: Online check-in is mandatory for after-hours pick-up and must be completed at least 48 hours prior. EZU partners with Airpark Canterbury. After collecting your baggage, head to Door/Exit 9 at the International Arrivals end of the terminal. Dial 25 on the Free Phone mounted on a pillar next to Door/Exit 9. When ready for pick-up, please call Airpark Canterbury at +64 3 360 3113 and follow their guidance.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

New Zealand
Toyota Yaris
June 11, 2024

Pros: Friendly staff

Cons: Nothing

New Zealand
Nissan Tiida
May 26, 2024

Pros: Friendly efficient

Cons: I wasn't 100% sure of the door that was nearest to the pick up place

New Zealand
Suzuki Swift
May 19, 2024

Pros: Nice working and clean, great for small compact size.

Cons: Nice working and clean, great for small compact size.

New Zealand
Nissan Tiida
May 19, 2024

Pros: Covenient and little fuss with online check-in

India
Toyota RAV4
May 18, 2024

Pros: Fast service

Cons: Queenstown dropoff was bit away from airport dropoff

New Zealand
Suzuki Swift
May 16, 2024

Pros: Friendly and professional

New Zealand
Toyota Yaris
May 6, 2024

Pros: very efficient and good communication

Cons: many minor blemishes on the paintwork of the car. Too many to photograph with confidence.

United States of America (USA)
Toyota Yaris
May 1, 2024

Pros: Smooth process

United States of America (USA)
Toyota Alphard
May 1, 2024

Pros: Easy process to pick up and return car.

Cons: The service was good - the van had some minor scrapes/scratches and dirt on the floor mats, but it ran fine.

New Zealand
Toyota Alphard
April 27, 2024

Cons: Car wasn't like the pictured one we were expecting a bit old and window washer didn't work and passenger door didn't open easily

Australia
Toyota Corolla
April 26, 2024

Pros: Friendly, easy and fast service

India
Toyota RAV4
April 16, 2024

Pros: The car condition was good and overall service was good

Cons: The guys who handed us the car gave us a nissan x trail mentioning that this is a new car and its just 2 months since it came here . While the km driven by the car was more than 70k which if you do the math for a two month old car wasnt making sense . The ambient light in the car wasnt functioning and gave a big problem at night as we searching things in car . The sound system and the navigation screen buttons were written in japanese making it more difficult to connect my bluetooth or navigate.

New Zealand
Toyota Corolla
April 15, 2024

Pros: Easy and efficient

Cons: Car smelt as is someone had been sick in it

Australia
Nissan Elgrand
April 9, 2024

Pros: Price, car went well. Drivers wiper was poor as made it difficult to see out of. I drove with wipers off in rain.

Cons: Stood at counter for 5 mins, until I interrupted person on computer. Car had whitish velour interior and carpet which looked dirty. ( just a bad colour

Malaysia
Toyota Corolla
April 9, 2024

Pros: Easy pick up and drop off.

Cons: They are only concerned about the rental part of the booking. When enquired about other matters, for example on insurance and claim procedure, I was told to contact DC.

New Zealand
Suzuki Swift
April 5, 2024

Cons: Car had alot of scratches On it took video of damage should not hire marked cars will not use ezu again

Australia
Honda CR-V
April 3, 2024

Pros: None

Cons: Car didn't fit car seats and he got us to try other cars that he new wouldn't work and his response was; it's not my problem, he was swearing at me, using the F word, wasted 2 hours there. His espsinse was go find someone else, there are heaps around. Car seats are definitely not Australian Standard (not sure about NZ) Car had at least 4 chips in the windscreen

United Kingdom
Toyota Corolla
March 31, 2024

Pros: Good value

Cons: Need to wait for return of deposit before I comment

New Zealand
Toyota Alphard
March 30, 2024

Pros: Nice staff and quick and easy pick up and drop off

Cons: All good

United Kingdom
Toyota Camry
March 30, 2024

Pros: Excellent service from airport to collection

Singapore
Toyota Alphard
March 29, 2024

Cons: Should clarify notice of ticket first before proceed unnecessary action .

Australia
Nissan Tiida
March 26, 2024

Pros: Communication

Cons: All good

Singapore
Toyota Alphard
March 26, 2024

Pros: That it was efficient

Cons: That we had to pick the car from the office rather than at the airport

United Kingdom
Nissan Tiida
March 25, 2024

Pros: Nothing

Cons: The car was very old, it smelt of cigarettes. The dashboard was in an Asian language so we were unable to read it, a safety issue. However when we took the car back we got a no quibble refund

United States of America (USA)
Toyota RAV4
March 23, 2024

Pros: Excellent experience !!

India
Honda CR-V
March 21, 2024

Pros: Fairly quick and efficient for both pick up and drop off

Cons: The dents nad scratches on the body were not markd on the hand over sheet and we had to go and get them added.

New Zealand
Nissan Tiida
March 19, 2024

Pros: Friendly and efficient, and I got a complimentary upgrade

Australia
Suzuki Swift
March 18, 2024

Pros: ease of pick up and drop off

Cons: nill

United Kingdom
Suzuki Swift
March 16, 2024

Cons: Having to phone when arrive rather than desk in airport

United Kingdom
Toyota Alphard
March 14, 2024

Cons: It was a very old car with a broken seat at th back. Fortunately it didn't break down but really with over 200,000km on the clock surely it's time to retire it from service.

New Zealand
Toyota Alphard
March 14, 2024

Pros: Quick & Efficient.

Cons: No complaints

Netherlands
Kia Sportage
March 10, 2024

Pros: Friendly guy at drop off He brought us to our hotel

Cons: See above

New Zealand
Toyota Alphard
March 6, 2024

Pros: Qick and frendly no much whait good service

Cons: Maybe more focus car about clean and everything works

Australia
Toyota Camry
March 4, 2024

Pros: Quick and efficient

Cons: Van load of customers trying to get at the limited number of employees all at once

United States of America (USA)
Nissan Tiida
March 3, 2024

Pros: EZU car rental is the worse rental I have ever had. The pick up lady had us waiting 45 minutes. She was also extremely rude beyond description. Not even a hello.

Cons: The car was old. I spent a long time filling in the information online only to have to fill it in again in person.

Australia
Toyota Alphard
March 1, 2024

Pros: Simple pick up and drop off. Pretty efficient and friendly staff

Cons: Car was dusty, not clean. Faulty door lock

Australia
Toyota Highlander 2011
February 29, 2024

Pros: Overall service was fast and no fuss!

New Zealand
Toyota Yaris
February 21, 2024

Pros: Straight forward and easy

Canada
Nissan Tiida
February 15, 2024

Pros: They had a good rate and there were no surprises. Car worked well for us. Efficient service at pickup and drop-off.

Cons: The car audio system was in Chinese I think so we could not use the FM audio adapter or bluetooth for music.

Australia
Toyota Alphard
February 1, 2024

Pros: value of money offer

Cons: n/a

Australia
Toyota Alphard
January 29, 2024

Pros: Service was good but the car was in bad condition

Cons: Seat belts are terrible and not meant to be for 8 people either.. everything on dash board is written in foreign language. Screws and sticky tapes used to put thigs together. There was no water on windscreen wipers too.

New Zealand
Toyota Corolla
January 28, 2024

Pros: Easy to deal with and a good price.

New Zealand
Nissan Tiida
January 17, 2024

Cons: Rego on car sticker out of date.

United States of America (USA)
Toyota Yaris
January 16, 2024

Pros: Terrible

Cons: Cheaper, but rest assured they will get their money one way or another. Stay away

New Zealand
Nissan Tiida
January 12, 2024

Pros: Thay were friendly when we got the car.

Cons: Not very efficient on return, as i returned it a day early on the Sunday, they rang me the next day wanting to know where the car was. evidently the weekend staff don't talk to the weekday staff.

United States of America (USA)
Toyota Yaris
January 10, 2024

Pros: the price of the car- shuttle service- ability to pick up and drop off at different locations

Cons: for the price nothing- If I was paying twice as much and had to take a shuttle off site, get a car that was as basic as the one we got- then I would be upset

New Zealand
Toyota Alphard
January 10, 2024

Pros: Customer service

Cons: Don't book through third party

United Kingdom
Mazda Demio
January 7, 2024

Pros: The lady in Queenstown was really nice when we dropped it off and only took a couple of minutes before sending us off. Car had good fuel efficiency.

Cons: Rude and abrupt staff. Poor car quality.

Australia
Toyota Alphard
January 5, 2024

Pros: Drop off service

Cons: rental desk - model

New Zealand
Nissan Tiida
January 4, 2024

Pros: Nothing. Would never use EZU again

Cons: The car, the agent. Could do with a lesson in customer service instead of total arrogance.

New Zealand
Toyota Yaris
January 3, 2024

Pros: Good service, everything was according to our plan

Cons: Nothing

Japan
Suzuki Swift
January 2, 2024

Pros: Nothing good about EZU. Stop using this car company.

Singapore
Toyota Alphard
December 19, 2023

Pros: The ease to get our vehicle and the least paperworks to complete after the long flight

Cons: I was expecting a cleaner interior of the car. Had to go to a cleaning bay nearby to vacuum and clean the interior. Found potatoes chips and snacks on the rear seats left by previous users. Ends up spending an hour to sanitize the car and we had to buy wet wipes to clean the car after discovering all the bits and pieces of the snacks. I have a child with chronic bronchitis thus the need to have a clean interior for the vehicle

New Zealand
Toyota Corolla
December 14, 2023

Pros: Cheap

Cons: Car was old

Singapore
Kia Sportage
December 12, 2023

Pros: The car return process was very smooth

Cons: Our flight got delayed by 3 hours so i arrived at christchurch airport at 5.30pm. and by the time i got my luggages and rushed to use the local landline kindly offered by another car rental company. it was 5.55pm. And the handphone number was fortunately picked by the staff although i had to call 3 times. The staff promptly came to pick us at the airport although they insisted on charging the late fee of NZD50. They should have waived it given my predicament.

New Zealand
Nissan Tiida
December 11, 2023

Cons: They can offer better customer service by maybe smiling even not one of the staff has actually spoken to us yet except for saying pay $116 and pay deposit $1000 very cold staff. I notice they spoke alot to the asian clientel but not us. Very cold staff. Car had peanuts from the previous renters as we never ate at all in the car

New Zealand
Nissan Tiida
December 11, 2023

Pros: Good all round

Malaysia
Toyota Previa
December 7, 2023

Pros: Friendly and efficient

Cons: None

Australia
Mazda Demio
December 3, 2023

Pros: Service was prompt and vehicle was affordable

United Kingdom
Nissan Tiida
December 1, 2023

Pros: It was easy and no hard sells or quibbles

New Zealand
Toyota Camry
November 28, 2023

Pros: Nothing really, Won't use them again.

Cons: Blunt service via our phone call saying we needed to be picked up , and the $50 charge we HAVE to pay . Van left us standing at gate #1 , and had to come back. no Customer service skills

United States of America (USA)
Nissan Tiida
November 27, 2023

Pros: They were friendly and eager to help. They gave us a usb port for the cigarette lighter and a dash holder for our phone, since the dashboard was pretty useless for us.

Cons: The car's dashboard was all in Japanese.

Australia
Toyota Alphard
November 25, 2023

Pros: Car was clean, reliable and very spacious for what we needed. Great service by airpark for after hours pick up and drop off.

Cons: No booster seats were provided on pick up of the vehicle, requiring us to have to return in the morning for collection, and disrupting our itinerary. When picking up new seats lady on reception had difficulty understanding our requests and did not seem to speak very much English which made communicating difficult.

Australia
Nissan Tiida
November 24, 2023

Pros: Friendly helpful people

New Zealand
Nissan Tiida
November 22, 2023

Pros: Efficient and friendly

Australia
Toyota Yaris
November 21, 2023

Pros: Easy process, provided all documents and signed online.

Cons: Was not told what fuel to use and about some car features. Manual was in Japanese!

Canada
Nissan Tiida
November 17, 2023

Pros: Everything went smoothly - pickup from airport, getting the car, and returning the car. Thank you.

United States of America (USA)
Nissan Tiida
November 17, 2023

Pros: Friendly, fast efficient

Cons: The car was noit in the best shape, but was very good considering the excellent rental price.

Australia
Toyota Alphard
November 14, 2023

Pros: very good, give lots of help.

Cons: very good, give lots of help.

New Zealand
Toyota RAV4
November 12, 2023

Pros: Freindly and efficient

Cons: Online check in

New Zealand
Toyota Yaris
November 11, 2023

Pros: Efficient

Cons: Big stain mark on the back seat

Australia
Kia Sportage
November 4, 2023

Pros: Genuinely wasn't worried about any stone chip marks, which is a bonus when driving nz

Cons: All good very friendly

Australia
Nissan Tiida
November 1, 2023

Pros: They organised out of hours pick up through a third party, phones me in Aus to let me know.

Cons: Basic model of car, no cruise control, no charging points for phone.

France
Nissan Tiida
November 1, 2023

Pros: Straightforward, friendly and polite. The car had a relatively high mileage and exterior marks but was appropriate for the price and worked perfectly, no complaints at all!

Cons: Nothing

New Zealand
Toyota Alphard
October 24, 2023

Pros: Easy process

Cons: Car could have been clean better.

New Zealand
Toyota Corolla
October 22, 2023

Pros: I like cost, clean and not too big.

Cons: Not a biggy but perhaps less time at desk. Next time may not have same amount of time for pick up.

New Zealand
Suzuki Swift
October 21, 2023

Pros: Great emails to confirm booking and instructions re pickup. Quick pickup and drop-off from/to airport, & they also had the car I wanted at a great price.

Cons: Nothing

New Zealand
Toyota Yaris
October 17, 2023

Pros: Good price and good service

Cons: Very helpful and approachable

New Zealand
Toyota Alphard
October 16, 2023

Pros: Good, service. Slight delay picking up at airport. Two trips required to pick up all traveller's.

Cons: All good.

United States of America (USA)
Suzuki Swift
October 3, 2023

Pros: exchange of first car with problems , taken care of very fast

New Zealand
Mazda Demio
September 26, 2023

Pros: I loved how ezu picked up my family and I from the airport and got us to our rental safely... very helpful staff Car was very cheap on petrol also Thankyou

New Zealand
Nissan Tiida
September 21, 2023

Pros: Fast and easy pick up and drop off

New Zealand
Suzuki Swift
September 20, 2023

Pros: quick to transact collect

Cons: wasn't told the shuttle was EZU and wanted longer than needed to.

New Zealand
Toyota RAV4
September 18, 2023

Pros: Efficient easy to deal with

Cons: N/A

United States of America (USA)
Nissan Tiida
September 18, 2023

Pros: Low price

Cons: unclean car, no hands free speaker phone system, no reverse gear camera, very high milage in odometer.

New Zealand
Toyota Corolla
September 10, 2023

Pros: Very accommodating. Kept waiting for a catch but the cost was the cost & the people at EZU were very friendly

Cons: The only issue we had was being picked up from the airport. The shuttle wasn’t there & it took 20 mins before anyone answered my call. Aside from this it was fantastic. I would definitely use again.

New Zealand
Toyota Alphard
September 9, 2023

Pros: Cheap rental and 2008-09 alphard was in great condition. We didn’t felt tired after long drive in it !

Cons: They didn’t gave me shuttle back to the airport so had to uber. It was mentioned shuttle is included.

New Zealand
Suzuki Swift
September 4, 2023

Pros: Inexpensive, no hassle, prompt service.

Australia
Toyota Alphard
August 30, 2023

Cons: Not alot of care or help from staff at Christchurch pick up. We had more luggage and bags coming off campervan so needed to rent another car for the day to go to Queenstown, we ended up renting off another company as EZU were too expensive and not helpful. The van was dirty and smelly when picked up. I asked for a late model van and got an old model. There was a later model in the lot but didn't get offered that one. Overall not good. Won't use EZU again.

New Zealand
Nissan Tiida
August 28, 2023

Pros: Good Staff

Cons: Service was good but the car wasn't sturdy. It kept swerving with the harsh winds. Thankfully i had good control but almost flew off the road at one point.

Australia
Nissan Tiida
August 20, 2023

Pros: I will not be recommending Discovercars to any other travellers (unless i get my deposit back) instead i would suggest they go direct to EZU instead. The insurance excess should have been covered by my westpac credit card however the foreign gentleman on the desk did not understand what i was trying to do.

Cons: EZU were ok other than not understanding about my credit cards own insurance to cover car insurance excess.

New Zealand
Toyota Yaris
August 10, 2023

Pros: Great service! Highly recommended!

New Zealand
Nissan Elgrand
August 8, 2023

Pros: They did a lot online, were qu8ick at pick-up and repaid me for the battery we had to but for the remote (which did not work on pick-up)

Cons: I was confused by the ambiguous wording on the deposit refund (CANCELLED)

New Zealand
Nissan Elgrand
August 2, 2023

Pros: Easy and relatively quick

New Zealand
Nissan Tiida
July 24, 2023

Pros: Easy to sort out but the pick up from the airport took a lot longer than I thought - I’d planned to be on Riccarton by 9 with flight arriving at 8 and an hour was not enough time - so was late for appointment by 15 minutes

Cons: As above - apart from that it was fine

Australia
Toyota Alphard
July 16, 2023

Pros: Free shuttle service from airport

Cons: No free shuttle service during out of business time in Queenstown. The car is old, the light is dimmed. The tire not very good condition. But overall is comfortable.

New Zealand
Nissan Tiida
July 10, 2023

Pros: The price was right.

Cons: I wished they had shown us round the car and how everything worked but guess this might be time consuming if too many customers at one time

Australia
Nissan Elgrand
July 5, 2023

Pros: Service was good

Cons: Condition of car was poor Had worn front tyre this is not good when taking family on a holiday Also deposit has not been returned yet

United Kingdom
Honda CR-V
May 31, 2023

Pros: Great car and efficient service.

Cons: Sat nav and Bluetooth was not working in the car.

Singapore
Toyota Alphard
May 29, 2023

Pros: Pickup arrangements was good

Cons: but pls use WhatsApp number which is commonly use by customers as we are living in a digital world. We would appreciate improvement on easy for us to contact the service provider with hassle free upon arriving at the airport.

India
Suzuki Swift
May 14, 2023

Pros: To my surprise I got Toyota Aqua Hybrid car. Even the return charges for leaving car at Queenstown instead of Christchurch of NZ $ 300 was very high. It could have been waived off, or atleast reasonable charged. You are big car rental company, so you could have got adjustment of such things to manage with. Overall very satisfied with.... I had requested for Suzuki Swift. I saved money in petrol.

Cons: I had to manage very bad mobile holder. Car was without mobile charger, after request they managed to give me slow charger, which he said that was only available. There was no screen display, so I was completely dependent on mobile maps, etc.

Singapore
Honda CR-V
May 11, 2023

Pros: Fast car pick-up

Cons: NA

New Zealand
Nissan Tiida
May 10, 2023

Pros: Nothing

Cons: Poor communication between staff and customer, unprofessionalism, unorganised as car was still being cleaned on pick up and the extra long wait. Would not recommend

Thailand
Toyota Alphard
May 9, 2023

Pros: efficiency of rental agents

Cons: The interior of the car is made of fabric which is easier to get dirty.

New Zealand
Suzuki Swift
May 9, 2023

Pros: Willingness to go to the airport earlier on drop off

Cons: Seemed disorganised on pick up. Lost the keys to the car I was supposed to have so they gave me another one

Australia
Nissan Tiida
April 29, 2023

Pros: Quick check out.

Cons: Slow check in; poor suspension system

New Zealand
Suzuki Swift
April 26, 2023

Pros: Nothing

Cons: Lack of customer service.

New Zealand
Nissan X-Trail
April 25, 2023

Pros: The guys where fast with pick up , paperwork and drop off

Cons: The car needed a good clean inside. And I didn't get the car I ordered. I ordered a Nissan and got a Toyota.

New Zealand
Nissan Elgrand
April 22, 2023

Pros: Very old car, stereo didn’t work, chips in windscreen, ripped seats, exterior plastic mouldings damaged, falling off and limited breaks. Engine, gearbox and tires great! Was perfect for our road trip of 3 weeks and excellent value.

New Zealand
Kia Rio
April 17, 2023

Pros: Nothing

Cons: The service very average I paid 800 dollars for a week, the car I got was valued on 600, when I complained, the person in the counter said that they didn't have the car and they have probably given it to whomever paid more, so what happened with the 200 dollar difference? Very Unsatisfied, not recommending this company rentals at all.

United States of America (USA)
Nissan Elgrand
April 14, 2023

Pros: Everything went smoothly

Cons: Good Toyota Van

New Zealand
Toyota Yaris 2013
April 12, 2023

Pros: Friendly and took an interest in our holiday plans

Cons: A bit unorganised at the front desk when collecting the car. Had to wait a while although staff were available to help.

New Zealand
Toyota RAV4
April 8, 2023

Pros: Efficient

Cons: None

New Zealand
Toyota Yaris 2013
April 7, 2023

Pros: It was very easy & quick. No issues

United States of America (USA)
Toyota Alphard
April 6, 2023

Pros: It was easy and convenient getting the shuttle to and from the airport as well as the pickup and drop-off process.

New Zealand
Toyota Corolla
March 28, 2023

Pros: Excellent vehicle and fuel efficient.

Cons: Could have explained a few details about the car before leaving.

Australia
Honda CR-V
March 25, 2023

Pros: Great to deal with

Cons: They worked with me which was fantastic.

United States of America (USA)
Toyota Alphard
March 23, 2023

Pros: The car preformed wonderfully. Mechanically excellent.

Cons: Car rear camera was taped to car and would not work. Headlight covers were yellow, dimming lighting. Seat belts functioned improperly.

New Zealand
Toyota Yaris 2013
March 22, 2023

Pros: The agents are pleasant to deal with.

Australia
Kia Rio
March 22, 2023

Pros: The staff were happy to refund us as the car provided wasn't suitable.

Cons: Car was too old and unsuitable for our travels. We decided not to go ahead with the rental.

United States of America (USA)
Toyota Corolla
March 21, 2023

Pros: The attendant at EZU Car Rental gave me a ride to my Air BNB (which was close to the airport). This was a life saver!

Cons: I had a hard time at the beginning getting good customer service/email support from EZU. This did get better (and I realize they are having a very busy season). But at the beginning of my rental, I was disappointed at how long it took them to get back to me by email.

Australia
Honda CR-V
March 21, 2023

Pros: Complimentary car size upgrade

Cons: Did not answer phone call for pickup from airport for car collection. Had to pay for cab fare - no reimbursement Old car, much minor body damage Dirty engine compartment, looked like poor servicing

United Kingdom
Kia Sportage
March 21, 2023

Pros: No hassle approach.

Cons: Office under pressure at pick up and phone calls not handled.

Australia
Mazda Demio
March 20, 2023

Pros: Polite

Cons: $390 for 2 day rental is a rip off.

Hong Kong
Mazda Demio
March 20, 2023

Pros: Price is reasonable.

Cons: No cleansing water for windshield. The car is too aged and not clean.

Malaysia
Honda CR-V
March 16, 2023

Cons: Relatively old car, picking and dropping hassle

United States of America (USA)
Honda CR-V
March 15, 2023

Pros: Shuttle between the airport and their site.

Cons: Took longer than necessary to fill out paperwork for rental, and the three credit card charges - one for rental - one for potential traffic violations - one for potential damage; seems excessive (the latter two haven't been charged, so it's not a big issue).

New Zealand
Toyota Corolla
March 15, 2023

Pros: Just cheaper than others

Cons: It's 10 yrs old car and 200k mileage. I'm very scared but no fault luckily.

New Zealand
Kia Rio
March 14, 2023

Pros: Efficient shuttle service and easy pick up and drop off.

Cons: A bit expensive for the class of car

Ireland
Toyota Corolla
March 13, 2023

Pros: Staff courtesy and efficient

Cons: Nothing

New Zealand
Toyota Corolla
March 13, 2023

Pros: Service picking up was amazing, fast, efficient, to the point and we were on our way within 15min

Cons: Drop off, no one was at desk for bout 15min, doors open, keys out however we were an hour late to drop off so not really a bad review just concerning. But we did try calling a lot of numbers and the phone was left at the back of the desk cause we could hear it calling lol had to call Alex but by then he arrived.

New Zealand
Nissan Qashqai
March 12, 2023

Pros: When the GPS ordered did not suit, they refunded straight away.

Cons: English language was not totally understood. But we got there.

Malaysia
Honda CR-V
March 9, 2023

Pros: Competitive price and near to airport

Cons: Do not provide gps

New Zealand
Mazda Demio
March 8, 2023

Cons: Didn’t like the time that was spent getting to and from EZu next time I will pay the extra and get a car that I can pickup directly at the airport

United Kingdom
Kia Sportage
March 8, 2023

Pros: They was good

Cons: None

New Zealand
Suzuki Swift
March 3, 2023

Pros: Could not get in contact with rental company on arrival. Had to call Auckland Office, they could not contact company. Had to wait one hour at airport before being picked up. No apology given, said they were busy.

Denmark
Nissan Elgrand
March 2, 2023

Pros: Everything as agreed on booking. Good explanations on pick up and drop of.

New Zealand
Suzuki Swift
March 1, 2023

Pros: It was efficient and easy and stress less.

Cons: Nothing

New Zealand
Toyota Yaris 2013
February 28, 2023

Cons: YOUR service was the problem

New Zealand
Toyota Yaris 2013
February 28, 2023

Pros: you had cars available and slightly cheaper than other places

Cons: They payment process is all over the place and there is no way for us to pay for our technicians rental.

Canada
Toyota Yaris 2013
February 26, 2023

Pros: I can’t think of one thing I liked.

Cons: The Christchurch agent threatened to “double charge” me if I didn’t provide a booking voucher which I couldn’t find. He eventually found it himself. He was rude and threatening. He took over 35 minutes to pick us up from airport. Only one agent was available to serve customers. My deposit still hasn’t been refunded.

Australia
Kia Rio
February 26, 2023

Pros: Got us from A to B

Cons: Car an older model & had a few rattles. No navigation

New Zealand
Toyota Corolla
February 24, 2023

Pros: Shuttle from the airport was easy to organise

Cons: rental hire charge was not easy to understand.

United States of America (USA)
Toyota Previa
February 21, 2023

Pros: The car was ready, and the pickup time ok.

Cons: The carpets in the car were duty, and the navigation system was in Japanese.

New Zealand
Nissan Teana
February 20, 2023

Pros: Staff were friendly

United Kingdom
Suzuki Swift
February 18, 2023

Pros: There was nothing to recommend this company at all. The car provided had done 206,000 miles, was in a dilapidated state and not fit for purpose We will never use this company again.

Cons: Unhelpful and unapologetic. We asked for a sat nav but one couldn’t be found. There was another £1000 dollars which had to be paid as a deposit on top of what had already been paid to Discovercars.

United Kingdom
Toyota Corolla 2013
February 14, 2023

Pros: Quick and easy

Cons: Nothing really; the car was well used with dings and road chips but was clean and perfect for our needs

New Zealand
Toyota Alphard
February 14, 2023

Pros: Pick up good Not too far away from airport

Cons: Car drop off

New Zealand
Suzuki Swift
February 13, 2023

Cons: Overall I thought they were good, with a couple of exceptions: 1. They need to tell there customers waiting at the airport what there Van looks like. We were waiting 40 minutes, as we were under the impression we were looking for a 'discover cars' van. 2. Why when I have purchased the daily insurance do they still need to place a $1000.00 hold on my credit card?

New Zealand
Nissan Tiida
February 13, 2023

Pros: Time spent dropping car off was fast

New Zealand
Mazda Demio
February 13, 2023

Pros: The shuttle driver was nice and friendly

Cons: Booked a small economy car, Mazda demo or similar, got a big old 2011 Toyota Aurion that was thirsty and heavy in the steering and a pain in the **** to park! Not at all good value for money. When dropping the car back, phoned the number as told to, and was told would be 5 mins, waited and waited and waited, shuttle driver arrived back and reminded other guy we were waiting, he served the people he had bought back and as we were still waiting when he finished, we finally got to return the car.

New Zealand
Toyota RAV4
February 12, 2023

Pros: Staff were polite

Cons: Took 35 mins to get picked up then ages to get booking processed and into car Dropping off it was the same over 20 mins per customer checking in to get car

Hong Kong
Toyota Previa
February 12, 2023

Pros: Staffs are helpful and nice

Cons: Car is a bit older than expected

New Zealand
Toyota Yaris 2013
February 10, 2023

Pros: Clear instructions about what was included and excluded and the obligations I was under

Cons: They were under discover car's insurance regieme which made it a little confusing and means I ended up having to deal with two different pieces of information or potentially a long process.

New Zealand
Toyota Alphard
February 8, 2023

Pros: I wouldn't recommend it. Pick up service is terrible had to keep calling.

Cons: Service there is no service impossible to contact and talk to.

New Zealand
Toyota Alphard
February 7, 2023

Cons: I will never ever use this company again. The people at the depot were very rude and not helpful and the vehicle was ungroomed. All together terrible service.

Australia
Honda CR-V
February 6, 2023

Pros: they provided a comfortable car with sufficient luggage space for 4 people

Cons: Service in office was a bit slow with only 2 staff doing everything including airport transfer

Australia
Nissan Tiida
February 3, 2023

Pros: Price

Cons: Car speakers didn't work and Car was pretty old with over 200,000kms on the odometer

United States of America (USA)
Toyota Yaris 2013
February 2, 2023

Pros: Nothing stood out as liking. More like I tolerated tge service and the car.

Cons: The car had an obvious dent in the back, windshield was so dirty that a chip in the window was not apparent until I insisted the windshield get washed inside, the usb charger supplied was broken, I asked repeatedly to have it noted on my paperwork the existing damage to the car and kept being told there were photos of it but they wouldn’t show me the photos, the car had a loud rattling noise and very high mileage. When I arrived to return the car no one was in the office and there was a note to

New Zealand
Toyota Yaris 2013
January 29, 2023

Pros: Happy with car and price

Cons: Pick up and coffee eould br nice while waiting

United States of America (USA)
Toyota Corolla
January 29, 2023

Pros: Small company. Easy pickup and return. Competitive price. Reasonable insurance charges.

Cons: Not many choices of vehicles

Australia
Toyota Alphard
January 28, 2023

Cons: The car I picked up is much older than the photos on the website. The condition of the car is quite disappointing. It’s generally clean, but very smelly inside. One of the seat belts doesn’t work on the second row. I wouldn’t use this company again.

New Zealand
Kia Rio
January 23, 2023

Pros: Nothing, they didn't have the car I booked, then they gave me a car smaller which made me feel unsafe.

Cons: The driver's seat kept moving when I put my foot on the break. It felt unsafe then when I went back to say it felt unsafe they made it out I was lying the mechanic come out took it for a drive and said there was a bit of give on the seat then they wanted to swap it for another car I told them to give me my money back and I will go elsewhere so it was a bit of a drama I got some money back which I was grateful for. The staff took forever to answer the phone for pick up from the airport. 3-4calls

New Zealand
Toyota Alphard
January 22, 2023

Pros: Easy pick up and drop off

Australia
Toyota Yaris 2013
January 21, 2023

Pros: Nothing.

Cons: We waited over 30 minutes to be collected from the airport in the shuttle. We then had to queue for another 30 minutes at EZU as there was only one person working. We questioned why we were paying for 15 days when we were only renting the car for 14 and EZU told us they can’t change it. The car was junk. Worst car I’ve rented anywhere in the world. Hub caps zip tied on. Paint chipping off. Old as - looked like someone’s personal car. Weak brakes. Definitely not fuel efficient either.

Australia
Nissan X-Trail
January 20, 2023

Pros: The vehicle looked a bit tired on the outside, but really clean on inside. Quite expensive so I did have a higher expectation. But, I’m always looking to keep my own car in vgood condition,

Cons: They were okay, but did take a while for our pick up in Christchurch, however we were new to this company and just off the flight, so very keen to get going on our holiday. A lot of other car rental companies were there quite promptly

Australia
Toyota Alphard
January 17, 2023

Pros: not much, maybe the queenstown branch was much better than christchurch,

Cons: basically zero communication, were told the car would be available at airport, nothing was there, tried phoning their one mobile number and no answer only text saying could not speak now, had to walk 2km to their depot as there was no shuttle basically total nightmare. Christchurch depot operator very rude and no apology for the stuff up..told me i needed to print out discover cars paper work when it was on my phone. kept saying you booked through a third party so basically you get what you get

Australia
Toyota Alphard
January 11, 2023

Pros: Friendly approach of customer service.

Israel
Toyota Alphard
January 11, 2023

Pros: Car is comfortable.

Cons: The car's radio and audio system was in Japanese only - no English menu was available, so it was useless. We could not connect our cellular phone through the Bluetooth option - which resulted in not being able to listen to music.

Australia
Toyota Alphard
January 4, 2023

Pros: All the staff were nice, friendly and helpful.

Cons: Car was old, worn and the Japanese language and controls.

United States of America (USA)
Honda CR-V
December 30, 2022

Pros: Not much.

Cons: 1. Absolutely no after-business-hour service at Queenstown location other than car key drop-off box. No contact via phone. There was no shuttle service running, so we had to call two uber cars because we were a group of 5 people with luggage. "After-business-hour service" for $50 fee was a bogus. I asked the staff at pick-up in Christchurch location about the "after-business-hour service" at drop-off in Queenstown but he was not knowledgeable about that. 2. The car was NOT clean at all.

South Korea
Nissan Elgrand
December 23, 2022

Pros: The appropriate time to pick up and return the car.

Cons: I didn't get the car I reserved, but I got a replacement car.

Australia
Toyota Estima
December 11, 2022

Pros: Friendly staff The car was ready for pickup

Australia
Toyota Yaris 2013
December 9, 2022

Pros: Efficient service, complementary upgrade

Cons: Off airport pickup and dropoff, although the bus service was quick and easy

New Zealand
Mazda Demio
December 5, 2022

Pros: Nice and efficient people to deal with

Cons: see comments on the car ( above )

Canada
Mazda Demio
December 5, 2022

Pros: Picked up right from the airport, quick and efficient service plus the value.

Cons: Unfortunately the GPS was in a another language and we couldn’t turn it of. A minor inconvenience we worked around. We did not make an effort to contact EZU as it was not that important to us.

United States of America (USA)
Toyota Previa
December 3, 2022

Pros: Easy pick up and drop off.

Cons: Everything was great

Australia
Toyota Camry
December 1, 2022

Pros: Efficient friendly staff.

Cons: Poor presentation

New Zealand
Toyota Corolla 2013
November 27, 2022

Pros: I got an upgrade

Cons: Car had multiple stone chips, small dents etc Took a long time to pick up car

New Zealand
Toyota Alphard
November 24, 2022

Pros: Quick shuttle service - fair prices

New Zealand
Honda CR-V
November 24, 2022

Pros: Good price and service, when we got it was good

Cons: No-one answering phone on arrival so small delay in pick up from airport and further confusion re possible damage/tank full when dropping car off at different location to pick up which was frustrating and disappointing although fairly quickly resolved.

New Zealand
Toyota Highlander 2011
November 21, 2022

Pros: Easy to find. Got vehicle we asked for that suited our needs

Cons: No one at depot both when picking up or dropping off. Phone when to no one

Australia
Toyota Alphard
November 20, 2022

Cons: Rude people, ridiculous old filthy cars. Ruined my whole trip.

New Zealand
Toyota Yaris 2013
November 20, 2022

Pros: The person I picked the car up from was lovely, helpful and considerate

Cons: Nobody replied to my questions I emailed after I rented the car (or answered my calls)

New Zealand
Toyota Yaris 2013
November 19, 2022

Pros: Very quick at pick up and drop off time. Fast and thorough filling out paperwork at pick up and drop off time.

Cons: Helpful only when asked.

New Zealand
Nissan Tiida
November 18, 2022

Pros: The same staff member at pick up and drop off was very efficient and friendly. He explained things clearly

Cons: I have no complaints

Singapore
Nissan Elgrand
November 17, 2022

Cons: The rental car is quite old and the car was not cleaned properly (sweet wrapper in glove compartment)

Australia
Mazda Demio
November 14, 2022

Pros: The guy in the drop off was fast

Cons: At the pick up the car was dirty, air conditioner didn’t work and the radio was in Japanese. You rent a car for your holidays and you can’t put any music, we asked the guy to help and he just said: I don’t know Japanese 🤷🏽‍♂️. Also, this is just a little detail but when people rent a car on their holidays it’s really helpful is the car has a USB port for the phone and this one it had nothing

New Zealand
Nissan X-Trail
November 14, 2022

Pros: Alright value for money

Cons: Rude customer service, apparently they don’t check txt messages cause they’re too busy or call you back about picking up or dropping off vehicle. Also seemed like the car wash washed a month ago, with spider webs on wing mirrors, they forgot to clean/vacuum centre console

New Zealand
Kia Rio
November 13, 2022

Pros: Straightforward service with no hassles.

Australia
Nissan Elgrand
November 13, 2022

Cons: As listed above !!!

Australia
Toyota Yaris 2013
November 9, 2022

Pros: Good communication. Good price, friendly staff

Cons: The quality we received the car in - needed tuning, jumped on the road.

New Zealand
Kia Rio
November 2, 2022

Pros: Very easy and prompt service for pick up and drop off and awesome cheap vehicle

New Zealand
Toyota Yaris 2013
October 30, 2022

Pros: Missing hubcap, scuffed hubcaps, hubcap from a another model car, numerous dents and scratches, broken brake light.

Singapore
Toyota Previa
October 29, 2022

Pros: Price is reasonable

Cons: The GPS we purchase was not updated, thus a lot of places could not be located by it

Australia
Mazda Demio
October 27, 2022

Pros: Very efficient

Australia
Toyota RAV4
October 17, 2022

Pros: Everything went as planned

New Zealand
Nissan X-Trail
October 14, 2022

Pros: that they picked us up from the airport, carried our luggage.

Cons: Office was not clean or presented well. It was obvious that they didn't have a cleaner, there were things lying all over the floor, and sorry to say the ladies toilets were not satisfactory at all.

New Zealand
Toyota Yaris 2013
October 12, 2022

Pros: Very efficient

New Zealand
Suzuki Swift
October 9, 2022

Cons: Took over half an hour from phone call to I was collected due to one person in office and another client having an accident

New Zealand
Toyota Corolla
October 6, 2022

Pros: Shuttle to take is from and to the airport.

New Zealand
Toyota Yaris 2013
September 29, 2022

Pros: The price

Cons: The wait in the cold to be picked up

Australia
Toyota Highlander 2011
September 29, 2022

Pros: Quick and efficient

Australia
Nissan X-Trail
September 24, 2022

Cons: car not clean too less staff to help to pick and drop the car that delay our time

Australia
Nissan Tiida
September 23, 2022

Cons: The car had a cigarette , damp smell . The radio and functions was all in Japanese or an Asian language . Car rental staff didn't show us anything about the radio or maps to convert to NZ roads if at all possible . I had to put a $ 1000 nzd bond down before taking the car in which I wasn't very happy about . Windscreen wipers were terrible . Wouldn't use this company again

Australia
Toyota Yaris 2013
September 21, 2022

Cons: It would of been nice to be told the car had alot of marks on the body as i was always worried iwould be blamed for them and took me 10mins to work out it was a foot handbrake and at 1am in the morning being a single women was abit off a stress in a dark carpark.

Singapore
Toyota Alphard
September 19, 2022

Pros: Helpful service by Ezu employee, good pickup even though location was a short drive from the airport.

New Zealand
Toyota Yaris 2013
September 17, 2022

Pros: Great price as not focused on new/late model car - made it more affordable

New Zealand
Nissan Tiida
September 11, 2022

Pros: good service

Cons: little way from airport

New Zealand
Toyota Yaris 2013
September 10, 2022

Cons: Slow to get picked. When I called to get picked up it kept going to answer phone. 30 min to get picked up . When I dropped off only 1 person serving. 3 people waiting for service and the manager was just walking around chatting to other staff out back having a smoke. Took 35 minutes to drop car off and then get ride to airport

New Zealand
Toyota Alphard
September 5, 2022

Pros: Unfortunately car was not in a great condition. Overdue for a service Poor breaking; feel like breaking components worn off

New Zealand
Toyota RAV4
September 1, 2022

Pros: Worst service ever, I was left in the deep hole with no response. Phone number goes straight to voice mail and no call back even after leaving multiple voice mails.

Cons: Nobody responded from EZU rental when i landed in airport to pickup my car, thought they know I arrive on that particular day and time. No notable response from Disovercar support as well. I was in the airport with my family for more than an hour and no clue of what is happening. When I reached the office on my own, they doesnt seem to care or acknowledge the mistake.

New Zealand
Kia Rio
August 31, 2022

Pros: Nothing to quote

Cons: The option of vehicle, the inconvenience caused with wrong inputs on drop off and causing more inconvenience when information is sorted

New Zealand
Toyota Corolla 2013
August 28, 2022

Pros: Young man reception helpful accomodating.

New Zealand
Nissan Elgrand
August 24, 2022

Cons: Not returning deposit

New Zealand
Honda Accord
August 23, 2022

Cons: Only one person colecting/delivering at airport and renting/receiving cars. their yard was wide open & unmanned when I returned.

Australia
Mazda Demio
August 23, 2022

Pros: Price

Cons: Poor communication - did not answer there phone at pick up and did not provide adequate explanation of drop off location

New Zealand
Toyota Alphard
August 23, 2022

Pros: great staff, friendly and on time

Cons: N/A

Singapore
Toyota Alphard
August 21, 2022

Pros: Value for money rental. Same car as advertised.

Cons: Short staffed at office. Had to made 10 calls to get someone to answer for airport pickup.

New Zealand
Toyota Highlander 2011
August 18, 2022

Pros: Nothing much

Cons: Not about the Ezu, but your company itself that I didn't like.

New Zealand
Toyota Alphard
August 16, 2022

Pros: Good Vehicle ideal for what we wanted good value for money, although had a bad smell in vehicle, like it had been cleaned and not dried actually smelled like cat pee,

Cons: the rental person took to long he was answering phone calls while tending to us , taking time to talk to them and not serving us

New Zealand
Toyota Camry
August 10, 2022

Pros: Answered the call for pick up although took a while to come to the terminal

Cons: Car cleanliness and condition was not that great

Australia
Toyota Corolla
August 5, 2022

Pros: Very happy with the Toyota Camry I received and how easy it was to get the car after arriving at midnight.

Cons: Didn't like the fact that the full $1000 holding deposit was taken off my credit card as there is usually only $1 taken off. I'm hoping this gets refunded very quickly.

United States of America (USA)
Honda CR-V
July 9, 2022

Pros: They did what they said they would do and had the class of car we reserved.

Cons: The baby car seat selection was extremely poor (condition, quality, confidence in not being broken, etc.)

New Zealand
Suzuki Swift
July 8, 2022

Cons: My Swift I booked was in fact a Nissan Tilda

Australia
Toyota Corolla 2013
June 29, 2022

Cons: only 1 staff member to help who was running around trying to serve everyone

New Zealand
Kia Sportage
June 18, 2022

Pros: Easy paperwork

Cons: Dirty windscreen

New Zealand
Nissan X-Trail
June 17, 2022

Pros: Advertising car without any brand on site

Cons: Changing car on site cause no available

New Zealand
Nissan X-Trail
June 13, 2022

Pros: Its was great, our car wasn't available but they made sure we got a similar car

Cons: The second car wasn't washed on the outside

New Zealand
Kia Rio
June 12, 2022

Pros: The service was very good.

Cons: We received a bigger car than originally booked but the car was horrible to drive (exsesive body roll)

New Zealand
Mazda Demio
June 3, 2022

Pros: She was friendly

Cons: It wasn't that great

Australia
Kia Rio
May 31, 2022

Pros: Easy to deal with, friendly staff, no problems. Definitely will deal again.

Cons: A bit tricky to find a pickup bus in unfamiliar airport.

Australia
Mazda Demio
May 16, 2022

Pros: Hassle free pickup and drop off. Affordable price with a reasonable car.

Cons: Agent was 15 minutes late opening up which was slightly concerning as we had an early flight.

New Zealand
Nissan X-Trail
May 13, 2022

Pros: All services

New Zealand
Mazda Demio
May 10, 2022

Pros: Friendly and fast response

New Zealand
Suzuki Swift
May 5, 2022

Cons: Booked for a small car and ended up getting a bigger car without reversing camera and big engine, so ended up paying more for the fuel.

New Zealand
Toyota Yaris 2013
May 5, 2022

Pros: Good price , Great staff

New Zealand
Nissan Elgrand
April 28, 2022

Cons: The wait time for car pick up at airport.

New Zealand
Mazda Demio
April 28, 2022

Pros: Everything was very good, and staff were friendly & efficient

New Zealand
Honda CR-V
April 26, 2022

Cons: I wasn’t expecting to have to pay the $1000 deposit, just give my C/C number like I have previously with other companies.,

New Zealand
Toyota RAV4
April 20, 2022

Pros: Friendly service and good value.

New Zealand
Toyota RAV4
April 15, 2022

Pros: Friendly staff

Cons: Nothing

Australia
Toyota Alphard
April 10, 2022

Pros: Van was great.

Cons: Hard to near impossible to get a hold of. Frustrating when had a question

New Zealand
Suzuki Swift
April 8, 2022

Cons: No response whatsoever from you at airport. No reply to your phone . No response to my email. No car ever seen or provided. Deposit money kept. Fraud!

New Zealand
Nissan Elgrand
April 7, 2022

Pros: Pick up at airport

Cons: Check in takes too long

New Zealand
Toyota Yaris 2013
March 30, 2022

Pros: Nothing

Cons: Nothing. The worst ever.

United States of America (USA)
Toyota Yaris 2013
March 27, 2022

Pros: Great service. Phone calls always answered. Representative was fast, fun, and reliable. My flight was cancelled and customer service most graciously changed my rental period with no charge.

New Zealand
Nissan Qashqai
March 23, 2022

Pros: Very nice and friendly agents.

New Zealand
Toyota Estima
March 23, 2022

Pros: Polite and respectful

New Zealand
Mazda Demio
February 25, 2022

Pros: Very friendly & helpful staff, car was value for money

New Zealand
Suzuki Swift
February 24, 2022

Pros: cheap price

Cons: time it took to contact someone to get picked up

New Zealand
Toyota Alphard
February 23, 2022

Pros: Good quality cars for a good price!

New Zealand
Suzuki Swift
February 20, 2022

Pros: The rental price was good and drop off was easy.

Cons: The car was in very average condition although very clean. Quite scratched up. I had no idea where to go to be picked up by your shuttle and no one answered the phone for many calls. We waited over an hour by the time we finally talked to someone and found out where to wait and waited for a shuttle. A bit disappointing. Dropping off went very well.

Hong Kong
Mazda Demio
February 19, 2022

Cons: The condition of the car was quite bad, the brake can’t work properly sometimes and the Bluetooth audio is not working unless you plug with cable. Also, the water guard keep having weird sound when using it. No reverse camera so took some time to familiar with parking.

New Zealand
Toyota RAV4
February 12, 2022

Pros: Nice people on the desk, car was a bit older with 100,000km but drove well and was clean and comfortable. Was the cheapest we found but was as good as the more expensive company I have used in past. Will recommend to friends

New Zealand
Toyota Corolla
February 10, 2022

Pros: Service was great. Super easy and quick.

New Zealand
Toyota Corolla 2013
February 10, 2022

Pros: easy access good customer service value for money

Cons: too much bond $1000 dollars is a lot of money

New Zealand
Toyota Previa
February 2, 2022

Pros: Efficient, thorough and friendly.

New Zealand
Nissan Tiida
February 1, 2022

Pros: They graciously dropped us off where requested.

Cons: The car windows were dirty and car not spotless.

New Zealand
Honda CR-V
February 1, 2022

Pros: They gave us more than what we asked.

Cons: Nothing at all.

New Zealand
Kia Sportage
January 31, 2022

Pros: Not much.

Cons: Distance from airport. Language issues. No one there at the desk when I returned the car.

New Zealand
Kia Rio
January 29, 2022

Pros: Very friendly and efficient

Cons: The toilet facilities were unclean

New Zealand
Suzuki Swift
January 27, 2022

Pros: It was cheap

Cons: Poor service at check in...took way too long and wasn't able to clearly explain the charges. No customer service skills at all. Also the car was in very poor condition, cracked and taped bumper and numerous dings and scratches. Interior also very worn.

New Zealand
Toyota Highlander 2011
January 24, 2022

Pros: Easy to deal with. Great service.

Cons: Although we chose the cheaper rental (on us) the car was very old and had many warn parts and overall condition was very tired.

New Zealand
Suzuki Swift
January 18, 2022

Pros: Got a bigger car than what we had booked -