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USAVE at Queenstown Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Pick up and drop off processes were great.
Cons: Bit confusing at Queenstown that we needed to find a Snap transfer to get us yo the depot.
Pros: The lady who eventually came out and served us a blonde lady with an accent… absolutely lovely and she saved me from almost telling them to shove the car up their ass! Give her a pay rise I say. She went above an beyond.. lovely. 10/10
Cons: Initially as stated above we couldn’t find the place, on arrival we got there and one guy in particular I didn’t catch his name but he shaves his legs and has brown hair smaller guy thinks he’s hot shit.. looks like a brunette Johnny bravo.. stood there didn’t serve us assumed we were there for a festival so served the people behind us (I’m 7 months clearly pregnant I’m not here for a festival) was extremely RUDE had an attitude like no other.. on drop off he was just as rude
Pros: Friendly, efficient, fast!
Pros: Good deal, efficient car on petrol, really friendly and cool staff
Pros: Friendly customer service.
Cons: Phone number to call on arrival took about over 15 minutes to get a reply. And took over an hour to get picked up at the airport.
Pros: Fast and fuss free.
Cons: Staff did not take time to explain the features of the minibus, for example, there were separate switches for Hot and Cold air in the rear cabin.
Pros: Easy return process
Cons: Difficult airport transfer to yard
Pros: The team at SNAP was fantastic- so friendly and helpful.
Cons: Wrong address of office on confirmation email. No after hours drop off meaning we had to sit at airport for 5 hours after our flight was cancelled.
Cons: Everything, no follow up and i would suggest avoiding this company.
Pros: Very friendly service who made the process easy.
Cons: The wait to pick up the car, only one person was on the desk with multiple people lined up.
Cons: Car was unsafe, brakes failed and AA said the van couldn’t be driven any more.
Pros: Friendly faces and easy to talk to.
Cons: USave is also Snap Rentals so it took us a while to find the rental location. They were busy so the van was not cleaned up both exterior and interior (although they did offer to give it a clean, but we were already behind schedule); there was an orange transmission light on and the ABS symbol was on throughout the hireage (was advised when it turns red then that’s when I’d need to worry, nothing happened during the hire but it was still worrying).
Pros: The representative, Rhys, was super helpful and friendly.
Cons: They seemed short staffed, not enough staff for all the customers waiting.
Cons: Didn't answer the phone when we were to request a transfer on arrival as per their email instructions.
Pros: Service provided by SNAP staff was ok.
Cons: The vehicle that was given to me. (SNAP stickers covering all rear windows.)
Pros: Reasonable cost. Good van to drive.
Cons: Took an hour to be picked up from airport. I ordered a van to cart family and to be able to sight see. The passengers in the back could not see through the signage on the windows.
Pros: BEST SERVICE. GREAT STAFF
Pros: Friendly staff
Cons: Usave have changed owners - address unclear - different signage, so confusing for the punter. While friendly staff, very slow to go through pick up process.
Pros: Good value.
Cons: Would have liked there to be an airport pickup/drop-off option rather than a shuttle service.
Pros: Fast pick up from the airport
Pros: So easy to organise
Pros: Good value, older vehicle but was excellent
Cons: All was fine. No complaints
Cons: Girls not easy to understand
Pros: everyone we dealt with on the phone and in person was friendly and helpful/
Cons: I thought the van we rented wasn't worth what we paid for the rental. It was a little run down. I was expecting a vehicle that newer.
Pros: Good price & service
Cons: The car was in Japanese, the staff were unfriendly and everything took much longer than it should have.
Pros: Pretty fast pickup and drop off. Pleasant staff. Easy process.
Pros: Good value for money.
Cons: Had to wait half an hour for pick up from airport
Pros: It was very difficult to actually find the office when dropping off the car. When picking up, the agent was somewhat dry and curt in their interactions. They insisted I should have an International Drivers License, which came as a surprise. They only gave out the car once they saw that I had a prior rental with Hitch in Auckland. The car was a Prius with Japanese interface, no manual, faulty GPS which became a pain Overall, I was not impressed with the customer service.
Cons: Relatively fast, efficient, and good
Pros: Easy to deal with and no problems picking and dropping off
Cons: Picture of potential car verse reality of car given is very different.
Pros: Nice and easy pick and and drop off and car drove fine
Pros: Were very accommodating for changes due to weather situations
Pros: Nice service and people
Cons: No cover on raining day
Pros: Great staff and cost effective rental
Cons: the car radio didn't work
Pros: Competitive price.
Pros: Great value for money
Cons: Had to wait over half hour for ride to airport, almost missed flight
Pros: Quick and easy bus shuttle to and from airport
Cons: We were given a different car than what we booked and paid for, If we wanted an old outdated car with no stereo system we would've paid for a RAV4 instead of paying a couple hundred more for a car that is essentially equivalent to a RAV4. The car given to us wasn't exactly clean, one of the windows electronic wind-down button didn't work so we couldn't use it, the stereo system was terrible, no cruise control, no GPS system, no bluetooth system, the speedometer wasn't calibrated and was slower
Pros: professional, fast
Pros: Excellent value for monay, car wasn't brand new but perfect serviced.
Cons: As i told on main description, image on discover cars misleading.
Cons: Car wasnt that shown on booking but price was good. Car did the job
Pros: Helpful staff
Cons: The car was an older model than expected.
Cons: car had no NZ radio.. screen was all in Japanese. I missed the music / news that I would normally have on
Pros: Great customer service, nice car and on-time pick up & drop off at the airport
Pros: Pick up and drop off were handled quickly and efficiently
Cons: No stereo in the car!
Pros: Friendly staff, easy guidelines!
Pros: Friendly staff