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Surprice at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: It is better to rent directly from the rental company rather than 3rd party companies. Inspite of paying all the extra insurance. 1- The rental company asked for a large amount of deposit in an event something happened to the car 2- rental company is looking very hard to find something wrong with car to take some of the deductible 3- The extra insurance is taken be the 3rd part company and not by the rental company. I am not sure, if the 3rd party company will work with the rental company
Pros: I got absolutely no service
Cons: Company failed to pick me up at airport and failed to tell me they would be passing on my booking to another company. I had to get the bus after 3 hours of trying to find them with heavy luggage.
Pros: Paco managed our car breakdown very well.
Cons: They gave us a basic car for half the rental as a replacement when I booked a convertible and no compensation.
Pros: Good car for the money
Cons: Extremely long queue to pick the car up (up to 2 hours!). The representative was saying that we should have book with them (Autos Lido) to be
Pros: Ruben at Surprice tried his best to resolve the Lido problem over the phone.
Cons: The car collection company Lido denied they had a valid booking from Surprice even though we had all the paperwork. They then tried to book us direct with Lido at 300% more, refused. Eventually given an old car with 147k milage,covered in bumps,no alarm and a broken ignition key. On return they then added a 35 Euro refuelling charge on top of fuel cost. These people are crooks and Surprice should not deal with them. I am about to go on social media/tripadvisor to share awful experiences.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Mileage is limited, there will be a surcharge for each additional km.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit or debit card on a main driver's name, Passport or ID card, booking voucher, return flight ticket, flight information, boarding pass.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders is allowed to the following countries: Portugal, Gibraltar.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
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