Rental Premium at Bari Airport

Pros: Would like to personally thank Federica who worked the counter, for the flawless check-out process. She walked us through every detail, explained everything, and got us on the road quickly

Pros: terrible scammers

Cons: terrible scammers

Pros: The sympathy and kindness, verde fast and good car conditions

Pros: The pick up and drop service was good. And the location for pick up is close to the airport. This helped in offering a better price than a pick up at the airport. The car we got was really good and clean. Rental premium were available to address any queries on Whatsapp, which was very useful.

Cons: If i knew this, I would not have taken insurance with Discover cars but direct with Rental Premium. I feel i paid a higher premium as I took it right at time of the pick up, even though the agent offered a discount. I was told if I just kep the Discover cars insurance then I would be liable to pay first for any issues to Rental Premium and then claim it back from Discover cars. I found that very risky and therefore had 2 insurance policies on the car as Discover cars would not cancel it.

Pros: Mateo , the agent from office , give us all information very clearly !

Cons: Nu mi-a plăcut ca nu aveau program dimineața, devreme. Pt a preda masina la ora 7 trebuia sa plătesc 100 de euro , o suma foarte mare.

Pros: They were able to replace a car when the initial one wasn't working with an android phone.

Cons: dr car wasn't working properly with an android phone. Replacement of car took a very long time - almost 2 hours. The car rented out to me wasn't clean to the level it had a spiderweb on the boot door.

Pros: All was OK. But problem was to find Rental Premium in Napoli...

Pros: Very friendly and very efficient service. They speak both English and Italian.

Pros: Car condition was good , price and shutle back on airport was ok

Cons: They didnt anserw the phone 3 times and didnt shutle me from airport , it was raining and i take a taxi but all in all only that on start was small problem

Pros: The car was great, the stuff is helpful

Cons: They are slow and they have been poor organised. Finally they solved every problem.

Pros: Nothing.

Cons: Rental Premium did not deliver the car. Our flight from Tirana to Bari was late due to the weather conditions. Airport was closed and we were late for 2 a d half hours. Renatal premium did not even answer the phone and we had to book another car. Thay took half of the fee as a deposit. Worst service experience ever. Do not reccomend this company.

Cons: Prior to collecting car, received a message that no car was available. Fortunately I saw this message only after I actually collected the car. I could have gone to collect with no car available.

Pros: easy communication, fast taking and giving back the car

Pros: Excellent service et sympathique.

Pros: We liked the car. It drove well tight spaces.

Cons: When we went to return the car in Naples, the address where we were to return it did not exist. It was after dark but before their closing time.We drove around the neighborhood looking for other possible locations. Their phone number didn’t work. We found the car washing organization that was servicing Avis and Hertz. They helped us contact the company so we were able to get to the airport.

Pros: Very reasonable in assessing the conditions of the car. No deduction was made.

Pros: Quick and efficient handover and drop off with lifts to and from the airport. Great petrol efficient hybrid car.

Cons: It would be best if instructions on where to meet at the airport are given before arrival. Also with a request to WhatsApp on arrival rather than call.

Cons: when we arrived, we waited 50 minutes for someone to pick us up on the road. today on the way back we were delayed by less than an hour due to a collision on the road before the airport, but they rudely charged us for an extra day and insurance. shame

Pros: Nada

Cons: Muito difícil de contactar, quer o escritório (para shuttle do aeroporto para levantar o carro no escritório), quer a assistência em viagem. O drop-off foi horrível, de tão lento quase perdemos o voo.

Pros: Patient, easy to pick up and drop off.

Cons: The van was in poor condition, but mechanically no issues. One of the wing mirrors was taped up and there was a very large scratch on the side of the van. We weren’t given an option for a different vehicle. Didn’t affect us for what we needed it for, but should it be needed for say a special occasion it would have been a difficult circumstance.

Pros: They were prompt with answers. Smooth communication.

Pros: Everything super

Pros: Very good - no complaints

Cons: Having to ring to organise being picked up on arrival at airport to pick up car

Pros: Great vehicle and good service

Cons: The return agent accused us of losing/throwing away the rear luggage cover rack from our VW Golf. We took extensive video of the entire outside of the vehicle but no real photos of the inside. There was absolutely no luggage cover in the vehicle when we rented it. We actually didn’t have luggage with us as we had that stored at the hotel but this was missing in the vehicle. Very frustrating and demeaning to be accused of stealing/damaging something we didn’t do.

Pros: Basic service, standard comparable to other companies

Cons: Read above

Pros: Very helpful and patient and took us right to departures on way back as we had a baby with us

Cons: Took a long time to add driver details etc when picked car up , but it was all still good

Cons: did't get the expected car

Pros: Everything was fine from start to end.

Cons: Although the car wasn’t exactly the one shown on the website at the time of booking, it was equally good.

Pros: No complication. Very efficient

Cons: The communication seemed a little amateur

Pros: It's cheap but sadly I now know why

Cons: Long transfer, slow manual check in and rip off for small scratches.

Pros: Speed, friendliness, everything was clear, good insurance option offered at the desk