Record go at Gran Canaria Airport

Pros: Very friendly employee during car drop off.

Cons: I had a very disappointing experience with Record Go at Gran Canaria Airport. Despite already purchasing full insurance through DiscoverCars, the agent insisted I had no valid coverage and tried to pressure me into buying additional insurance on the spot. Even after showing proof of my policy, she dismissed it, claimed they had “never seen insurance like this,” and suggested I had been scammed. This was extremely unprofessional and misleading. It made for a very stressful and upsetting start t

Pros: Car good , drop off and shuttle bus from airport good.

Cons: Pick up took ages a queue of people, some technical problems, could have done with more staff

Pros: Excellent service

Cons: On the flyer, the itinerary for restitution is ambiguous.. At the first roundabout, it is said 2nd exit with post Las Puntillas. The second exit is right, but the post is on the third exit, which is ambiguous.

Pros: profesionelle abfertigung bei der über- und rückgabe

Cons: zu lange wartezeit am flughafen bis ich durch ihren mitarbeiter abheholt wurde

Pros: Value for money.

Cons: They said they couldn't charge the deposit to a debit card and that they only accept physical credit cards, and they said that paying an additional 50% on top for insurance was the only way to get the car.

Pros: Good service without problem

Cons: To long wait a transfers to pickup places (ca 30 min) , and missing a sign for the rental company name on the meeting place in the airport

Pros: Very efficient on drop off

Cons: Slow to process pick up

Pros: Very easy pick-up and drop-off

Cons: Very high deposit

Pros: Everything went very smoothly until drop off. The car was great, pick up was very fast and friendly.

Cons: At drop off, they only had one van transferring to the airport which, because of an accident on route, it was very late transferring. They should have two vans for any eventuality.

Pros: Drop off was easy They did actually exchange the car when In turned up

Cons: It was unclear where to meet them at the airport and took a lot of time to find them. The first car was in bad condition with the brakes dangerously bad. They did not answer the phone and it took 3 days to respond to email and has no FAQs regarding defective cars. The car was not the quality of a Seat Ibiza, it was a cheap Chinese car. When I exchanged the car there was no courtesy offering for me going out of my way, I had to drive away from the rental shop with defective brakes to fill tank

Pros: As good as it gets service wise!

Cons: The car itself was not the best (in ok condition, but just a bad car).

Pros: Easiest and friendliest drop off I've had at why rental car company and very convenient to have the petrol station literally next door

Pros: Value for money

Cons: Registration system was cumbersome

Pros: profesjonalne podejście

Cons: dostałem zdecydowanie większy samochód niż zamawiałem

Pros: Great value for money, and very speedy return of deposit once the car had been checked over ... the money was back in my bank before the shuttle bus reached the airport

Cons: Absolute chaos in the office at first, as not enough agents staffing the desk led to almost an hour queueing

Pros: Helpfull and friendly staff.

Cons: The shuttle was not easy to find.

Pros: Clean and efficient business

Cons: A little bit tricky to find the contact at the airport to get the shuttle but otherwise trouble free process and experience

Pros: Very easy drop off

Cons: A little expensive for second driver

Pros: Easy pick-up - fast paperwork. Easy and fast drop-off.

Cons: I''ve not received the model I've booked.

Pros: All good

Cons: Nothing, all good

Pros: Quick and cheap

Cons: Long wait for bus at airport

Pros: Everything

Cons: Nothing, great service

Pros: Great and straightforward service

Pros: Fast service, friendly staff

Cons: Always check car for any damage and take photos of everything and all angles, have had couple cars from them and always find damage that wasn't on report but with photographic evidence all ok

Pros: Nice people and good service.

Pros: Simple, efficient, easy. .

Pros: Very simple and clear. God transfer

Cons: All good

Cons: Registration time at least 20 minutes per customer ; with only 1 agent we had to wait over 1 hour

Pros: Close distance from the airport. Shuttle bus provided. Nice office.

Cons: We had to wait 40 min. for the shuttle bus. We booked economic Fiat PANDA Hybrid and at Recordgo we received Chinese DR400, which are NOT economic and no value for money, wipes were broken, car was not clean.

Pros: Fast and friendly service.

Cons: All went well.

Pros: NADA

Cons: TODO FATAL

Pros: The first car we got, we didn't feel comfortable with ,on the terrain. However it was swapped the following day, without hassle👍👍

Cons: All good

Pros: Instructions very clear. Speedy and kind service.

Cons: Rental is not in the airport. A shuttle is available for pick up and return. This costs time, but is clear at the time of booking. The instructions are also clear.

Pros: Straight on service 👌

Cons: Our car was so new the protective stickers on the rear camera and the park sensors were not removed... Could caused a potential accident while manoeuvring....

Pros: Auto, rapidità restituzione

Cons: Servizio navetta, caparra eccessiva

Pros: Agents were very friendly and helpful. Location was nice and modern and drop off was very quick and easy.

Pros: Straight forward pick up and return

Pros: The speed on dropping off the veicle

Cons: I got the same car that I asked for

Cons: Nice helpfull personel

Pros: The car was good

Cons: The service was not provided as described. The place of pickup and drop off was not as described.

Pros: New car, easy drop off

Cons: Waiting for the shuttle at pick up

Cons: Almost impossible to find shuttle in airport. No signs. Asked several employees from other companies to find a right spot. Then waited for shuttle in 40 minutes. Deposit for fuel was charged and returned amount was smaller. Have booked Jeep Renegade or similar. Got Chinese car DR - very bad car, not similar at all.

Pros: Car was ok and service.

Cons: Shuttle bus little difficult to find at the airport.

Pros: Good condition Car, I had car which had 2000 KM on clock. Very Friendly customer service. Easy Shuttle from Airport and Easy, very fast Drop off service.

Cons: I would suggest if Record-Go can develop system to do administration work like Drivers details, License copy, and Car deposit in advance then can cut Pick-Up time.

Pros: Price

Cons: Poor pick up and shuttle

Pros: Didn’t get a car

Cons: Doesn’t screen for fake companies

Pros: Good staff, good cars, cheap

Cons: The pick-up was very slow.

Pros: viskas buvo atlikta operatyviai, mandagiai ir kokybiškai

Pros: Well organised, efficient shutle bus service, cars in good condition.

Cons: There was only one operator on the desks when we arrived so getting the car took quite a long time. Perhaps we were just unlucky - when we returned the car there were many operators manning the desks.

Cons: Slow check in; no signage at airport; pushing additional insurance.

Pros: Very good value for money! Pretty, spacious car and quick pick up and drop off process!

Cons: The meeting point for the transfer was a bit hard to find for us: driver of the van was not at the SPAR supermarket when we arrived so we were in doubt whether we were at the right location. Maybe provide a photo of the meeting point in the instructions.

Pros: Swift drop off after hire. That was the only positive

Cons: The long waiting lines to pick up the car. This became clear it was due to the very aggressive upselling of the representatives who basically forced everyone to take their own insurance cover at EUR 200 a week, claiming it was not possible without it. The car was a very poor model and specification and was damaged in places and settings all in Chinese. We were then lied to about the fuel indicator apparently not working and hence not showing full - but when we filled the car up it was.

Pros: New cars

Cons: Car price is much lower than insurance, which is insane high

Cons: They could not be contacted when one needed to communicate with them either by phone or email. They rode me on the insurance on the day . Scammers of the highest order .

Pros: Friendly staff and new cars

Cons: The rear window must be cleaned on the inside aswell

Pros: Zero - they use fraud business practices ! Will never use them, refer them and will publicly tell everyone I can not to use them ever!

Cons: Zero - they use fraud business practices ! Will never use them, refer them and will publicly tell everyone I can not to use them ever!

Pros: Cleanliness of car interior, handy shuttle bus drive

Cons: Overcharge for coverage Damage prior to receipt of car being shown to me as new damage on return Car requested not available

Pros: Very professional

Cons: Wanting to sell us more Insurance

Pros: Very cheap

Cons: In addition to the fraudulent approach to insurance and fuel, the pick up and drop off process and very long. Plan extra time

Pros: The service was spectacular. The transfer was very punctual. They suggested a better car than the one we had chosen for a great price.

Pros: It was very affordable, service was friendly

Cons: 45 mins waiting for pick up, calls were not answered. Given an 'upgrade' to a newer car which was not very good.

Pros: Friendly staff, easy and quick to deal with. Lovely car. Congratulations!

Cons: The insurance was bit a more expensive that I expected, but overall I would definitely recommend Record-go.

Pros: The workers

Cons: The real price. The place. The distance... etc.

Cons: Shuttle was very difficult to locate. Workers are very very very sloooow! We were waiting an hour for our car. Then they try to force you to buy exstra insurance. We got a car with flat tires so we needed to wait again for new car. The car didn't have air conditioning. When we returned the car, they called us next day and asked us if we returned it... They lost their car? ...

Pros: Everything was just perfect.

Cons: There was not a single thing to didn't like .

Cons: shuttle was disorganized at the airport

Pros: Quick service, efficiency

Cons: nothing

Pros: Lovely car and friendly staff when we eventually got to them

Cons: Took a very very long time to pick up the car from the depot, would be great if you could make it more efficient

Pros: transfer

Cons: waiting some time in pick-up, 3 other people, around 45 mins

Pros: Great value for money and super nice car available

Cons: Pick up van at the airport was difficult to find, there were no signs at all, we had to ask around to find the van in the carpark

Pros: Nice friendly staff

Cons: Car pickup and drop-off is some 10min away by car from the airport, so you need to factor that in.

Pros: Easy to book online

Cons: Followed directions on voucher but couldn’t locate shuttle or representative. Was sent around airport twice by people trying to assist. Kept searching for over an hour. Ended up taking a taxi so didn’t get to pick up or use hire car.

Pros: The hire price was competitive.

Cons: I had to call the rental company upon collection to request the shuttle bus as there was no signage or information at the airport as to their location. Upon drop off I was asked to provide photos of damage on the vehicle that was clearly present upon collection, as though they wanted to charge me for existing damage had I have not provided the photos. The vehicle was also extremely underpowered despite being a 'free upgrade'.

Pros: Everything

Cons: Nothing

Pros: car was oke

Cons: There is little confidence in the person who comes to rent a car. They only use rules an there is no contact to the person who rents the car

Pros: Price effective service

Cons: Book at least 1hour to pick up and 1hour to drop-off your car. Staff is doing it's best, but still it takes time

Pros: Nothing. Only bad experience.

Cons: While I return a car the company agent found new scratches. Which are really hard visible and can't be appears while I drove the car. Until today 22.12.2023 I didn't receive my deposit back. At the airport no sign or some easy accessible source to get know where is the company representative who will bring you to the company desk. So it's need to ask people in a shop, outside the airport who and where is a driver who will pick me up and deliver to the company location.