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TopCar at Gran Canaria Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The representatives were friendly and helpful. The office was easy to find and the whole process was easy and speedy. Would 100% recommend Top Car and definitely use them again
Cons: Not one bad thing to say. Everything was so positive
Pros: They were fast, friendly and helpful. Car was brand new and immaculate. Handover at both ends was super quick and easy! Just what you need when you've spent hours on a plane getting there. Handover at the end couldn't have been faster or easier.
Cons: Nothing! It was perfect.
Cons: El vehículo no tenía fuerza para la zona norte de la isla, ya que era imposible subir a los miradores
Pros: Ease of pick up en dropping off
Cons: It took some time to get my deposit back
Pros: Went according to plan
Cons: Time spent waiting to obtain car
Pros: TopCar where fantastic from pick up which was really easy and straight forward to the condition of the car.
Cons: I stupidly left my purse in the car of the rental and then flew home none the wiser. TopCar called me to inform me and when I organised a courier to collect my purse to return it to me helped me with all the details and handing it over to the courier. Above and beyond what I would expect I would 100% use them for all my rentals going forward
Pros: Feel I received what I paid for. A Good reliable hire car, minimal fuss on collection and drop off
Cons: I didn’t like having to provide an £800 excess deposit, I’d have preferred a hold on a Credit card rather than having to put this money up front. I also didn’t receive that money back until 36hrs after drop off. I gave it instantly so should get it back the same.
Pros: The rental desk representative was friendly and informative.
Cons: Wish I could identify pre-existing damage in the car via email or phone.
Pros: Nothing I will not be using it again after this first time.
Cons: Pretty much that the car was in terrible condition and the clutch was nearly worn out so driving it was a terrible time.
Pros: They were very easy to deal with, although I did get the hard sell about extra insurance… even though I had bought full cover when I booked
Cons: Didn’t like the hard sell on extra insurance
Pros: It was fast and easy
Cons: The car was i poor condition
Pros: Car was in great condition, employees were friendly, dropping the car off in a hurry was a breeze. They offer very affordable total coverage at the counter when picking up your car. They also accept VISA debit cards, which not all rental companies do!
Cons: Nothing.Took a while to pick up the car due the the long queue (+-30min) but that's the 'price' you pay for selecting a popular rental company! Wasn't really an issue in my opinion.
Cons: The car was very old with lots of existing damage - had to take loads of photographs before and after
Pros: Very easy and quick and friendly staff
Pros: The simplified and fast process.
Pros: easy, and fast refund of deposit
Cons: the way you have to self check possible damages, all has to go very fast
Pros: A restituição do depósito
Cons: De os ter corrigido e atualizado nos danos registado no veículo. Veículo com ruídos e não supervisionado
Pros: todo muy bien y rapido.
Pros: There is no responsibility and anybody to care about a passenger to make it easy for them to find the car rental, you only care about you money, that is why you get your money in advance.
Cons: Nobody was there when I arrived at the airport, if there is such a time matter, you should have given me some notification, I paid extra money to pick up my car at 1:00Am, but when I aarived there at 2:09Am( due to flight delay), nobody was there, however, my extra money I paid was deduced anyway.
Pros: Very efficient and quick
Cons: Car had a warning light come on whilst driving. Had no capacity for luggage, had to sit with cases on our knees.
Pros: Easy to find, quick service, nice and clean car, faults marked up already on invoice when taking the car away. Refund of deposit received within a few days of return.
Cons: Hefty deposit on credit card.
Pros: Straightforward, helpful, good value.
Pros: Professional approach from rental agent; new clean car; rental desk and garage available near "arrivals" exit.
Cons: Really long car picking up time but acceptable due to many flights arrivals at the moment.
Pros: Quick and easy
Pros: The service was good
Pros: New and clean car.
Pros: The value for money was very good. The reception desk at the airport was super helpful und friendly. The car was in a very good conditions.
Cons: The car rental agents while picking up the car were somehow unfriendly. Like we disturbed them while hanging around.
Pros: The first desk personell inside LPA airport was very nice, too bad the one in the parking house was awful service.
Cons: They would not help me install child seat. We have a different system in our country so help would have been nice.They had nothing else do either....
Pros: Efficiency of the car rental agents
Cons: Overall condition of the car
Pros: They overcharged me without a reason
Cons: They overcharged me without a reason
Pros: There was no waiting in the queue
Cons: They gave us not the car we ordered
Pros: Very good service and no waiting time
Cons: The car wasn't the same as I order
Cons: Got a different car. Had to pay extra insurance, Discovercars.com was not recognized by TopCar employees. I did not get any answer from them regarding my email for upgrading the car.
Pros: Everything - Top Car met all our requirements.
Cons: Nothing to dislike.
Pros: Friendly staff
Cons: Not applicable
Pros: Friendly staff member at drop off
Pros: Erg fijne service
Cons: Heel klantvriendelijk en ik ben heel netjes behandeld
Cons: Service was fine but nearly every panel on car was dented when we picked it up. Had to spend time photographing all dents to prove it want us. Car sounded rough like their was something wrong with it. We had to reject the first car we were given as one of the reversing lights was not working. Petrol tank about 7/8 full when we picked up car, we were told to bring it back the same. Would have been easier if thank had been full and we could then bring back full.
Pros: I loved how easy and quick it was to pick up and drop off.
Cons: The car was not cleaned to a good standard on the outside. Water marks all over.
Pros: Very clear instructions
Cons: Airport drop off the car is not easy.
Pros: Excellent service overall.
Cons: Didn't find any so far. I'm satisfied.
Pros: We did not pay any extra money.
Cons: The price difference between a car with a child car seat and a car without one is too big (50€)
Pros: Very accurate and informative guidelines
Cons: Smooth and cordial.
Pros: Good communications in advance of arrival.
Pros: Fast and easy,my 4 times with discoverccars
Pros: Very professional service. English was not a problem for them. Good directions and picking up the car was fast and easy.
Cons: Hand break was damaged - agent didn’t care Car was not full, had to go to gas station immediately and return “quarter full” Seats in trunk were broken (could not be pushed down for space for luggage)
Pros: Very efficient and friendly service :-)
Pros: Everything was easy and smooth
Cons: The oil in the car was running low.
Pros: Pleasant staff
Pros: Friendly and easy
Cons: Car wasn’t in great condition, engine seem better days but it was cheap
Pros: Very efficient service
Cons: The car was a Dacia which had an awful gearbox Overall cheap and nasty car, low quality which could be better
Pros: really efficient
Pros: Quick, good car as promised, nice People of topcar speaking good english
Pros: Everything was perfect
Pros: Friendly, fast
Cons: Damage mark up not accurate, if hadn't taken pictures when picked car up they would have charged us for previous damage
Cons: Car was not very clean both inside and outside.
Pros: Pick up and drop off good Replacement car was marginally better
Cons: Car was dirty Car was damaged Car intially given had a worn clutch whucb kept slipping badly and smelled of burning When returned still made me fill up the tank - despite having to drive all the way back to the airport to swap it and drive back to hotel - no gesture of good will to apologise for the risk and inconvenience. I would like a gesture of good will
Pros: convenient and professional
Pros: Very friendly staff.
Cons: Car was not as advertised, boot did not fit 3-4 cases as advertised, no GPS system as advertised, and very low power on hills. Discussed this with TopCar staff who will address feedback with DiscoveryCars
Pros: The size of the car was not I was expecting. I booked Toyota Aygo or similar but received a Dacia Stepway which was considerably bigger.
Cons: There were more scratches dints and dents on every panel. Too much to record the condition of the car. Unfortunately I was in a hurry and did not take this up with the agent
Pros: rediness and promtness
Cons: too long waiting in the row waiting for representative
Pros: Speed and efficiency
Cons: Having to move to two location to different offices to complete rental process
Pros: fast, professional, customer friendly
Cons: offering further insurance ....not accepting debit cards, slight demage of the car not noted in the report...
Pros: Very impressed.
Pros: Efficient,and friendly.
Pros: Very simple and easy process
Pros: A lot of damages for what you expect
Cons: To be more customer oriented
Pros: Quick drop off, and refund of deposit
Cons: Didn't care about my issue not having the car size I had booked.
Pros: Fast and quick collection
Cons: High mileage with lots of scratches/small bumps. But was all OK running.
Pros: The agents were professional and car was given promptly without any delay. We drove the car around for 6 days without any issues.
Cons: The car had a lot of scratches and dents when given to us. So aesthetically not too pleasing. The oil change alert kept popping up and there was no windscreen wiper fluid which was a bit irritating. we however didnt have any issues while the car around.
Pros: The car was well equipped and the best price amongst rental agencies although all were expensive
Cons: Pick up could have been faster
Pros: Good car. Friendly staff.
Cons: Over an hour in a queue to get to the counter and then another queue downstairs to get the car
Pros: Nothing - at a hire desk no service whatsoever wasted an hour, no knowledge to assist with questions asked as forms for signing were in Spanish!
Cons: I was called disgusting when asked about car service when I saw the mileage of the car. The service was appalling however after another hour or so I had a car replace by the staff to Nissan
Pros: Quick service, drop off very easy
Pros: New car, clean,
Cons: Little bit confused with location of the pick up area