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Orlando at Gran Canaria Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: friendly and quick service.
Cons: The cars were ok and could be better
Cons: the fueltank was not full( pictures of all) small dents all over the car, that makes me feel bad about the old Toyota Aurus !
Pros: Nice & friendly service all round
Cons: We were first to meet the representative but waited for 6 other people/families when we got to the office collection point we were last to be served which ended up being at least 1hr from pick up. I suggest you should be given a ticket which enables you to be served in the order you arrived.
Pros: Quick, professional, polite, and friendly.
Cons: Orlando Car rental at las palmas was a bit sketchy. car was very damaged and scratched. when walking to car I said what about the known damages. his reply was there was 3 damages. it was not easily 15-20 damages. he said just make pictures. but i couldnt help feeling stressed i was going to get ripped off when returning the car. after stating i made extensive pictures of car at pickup he just look at the car and said Jup all good. their google reviews are not good and are known to rip customers.
Pros: Just good all round
Pros: Great pick-up and return to the airport service.
Pros: Extra quick car dropping. Transfer from/to airport. No deposit. Great personel.
Pros: Probably the best rentacar provider in Gran Canaria. Price to quality.
Pros: Easy process and everyone was really friendly
Cons: the car wasn't in great condition externally so definitely put us on edge thinking we could get blamed for damages so we took a lot of pictures but it didn't cause us any issues when we dropped off so wasn't a problem in the end.
Pros: Bien atendido, precio en la extensión de dos dias un piquillo alto pero en general todo bien.
Pros: Friendly and efficient. We got a great value car.
Cons: Instructions for pick up at the airport weren’t very clear.
Pros: Car upgrade, online check-in
Cons: Waiting 40 mins for a shuttle bus
Cons: They were didnt answer questions fully when asked, scammed me out of £30 , had to wait 30 minuites to be collected from meet and greet point. Meet and greet service is meeting one of their staff by tv next to spa (no desk). you then have to tavel by taxi to car rental depot 10 mins away.
Pros: Good value
Cons: The car wasn’t clean on the outside and had a lot of nicks and scratches. It was a better category than I ordered but just didn’t look very well looked after. I was 35 minutes dropping the car off because of a queue and then waiting 15 mins for their shuttle to the airport
Pros: Great service and staff
Cons: Car was beaten up a bit and the engine size small for the hills on the island having to use gear 1 to get up the slopes.
Pros: The car was very fine
Cons: The arrival meeting point was not easy to find.
Pros: The were very helpful and friendly from start to finish.
Cons: Nothing to complain about at all.
Pros: Very good service, kind staff and everything by the book.
Cons: After à claim they took 446 euro fém creditcard and I didn ‘t get an Invoice. I need the invoice for my belgian extra insurrance
Cons: Staff at the counter we're very slow, one just sat there doing nothing! Clutch in car was at the end of its life making it far more difficult than it needed to be to drive.
Pros: Low cost
Cons: Appalling customer service when dealing with vehicle mechanical problems
Pros: The car broke down due to shift gear problems. At least, after some discussions, I was delivered a replacement car within acceptable time, even on a Sunday evening.
Pros: Nice and friendly staff. good service
Cons: The pick up point is outside the terminal and you have to take a shuttle bus so it takes more time to pick up the car, and probably cue at the desk as well, but that can happen on other company at the terminal as well. The car had 72.000 km on the display, starting to get a little worn.
Pros: Comfortable, easy-going, everything went as we discussed or as they informed me before the pick up. Good price, the car was totally fine for the trip.
Cons: The car stanked from cigarette smoke, that was obvious, there also was a whole made by fallen cigar ash. I never experienced anything similar in a rental car.
Pros: Nice car and easy to return.
Cons: Where do you start? The instructions for Meet and greet were very ambiguous. They were referring that there are two terminals at Gran Canaria airport, which is not correct. Then I had to walk around for half an hour looking for the guy. In the end there were too many of us and we were lucky to fit us all in the van. The office is good 10 minutes drive away and there was only one till working, I was lucky to get my car first but the queue was long. The car tank was almost empty!
Pros: Price and service
Cons: I thought the desk was in the airport, from the description on the third party company we searched through
Pros: Quick and efficient.
Pros: The agents recommended us places to go when we arrived there, also provided us a map with information about interesting points of the island.
Cons: Everything was perfect!
Pros: Very friendly and professional staff
Pros: Prijs kwaliteit, gemakkelijk on line te boeken.
Cons: Beetje ver van vliegveld.
Cons: They didn't trun up.
Pros: Nothing really
Pros: staff were efficient and friendly
Cons: the car was old, and not safe - windscreen wipers were broken (unsafe on the motorway in the heavy rain), tyre pressures were dangerously low and needed inflating on both front tyres (a couple of times the car slid on the road due to this). Car had less than 1/4 tank of fuel when were told it was full
Pros: Very little. Friendly agent at the hire desk, but that was all.
Cons: 1) Meant to be meet and greet but there was something like a 50 minute wait for the shuttle bus to turn up. 2) Car hire desk manned by two agents both responsible for issuing a car and receiving returned cars. Made the waiting too long as a consequence. 3) our car was damaged - but despite the agent promising to send what we would need to claim from our excess hire insurance - this was never sent despite two reminder emails.
Pros: Free upgrade to accommodate our bike boxes
Cons: Further from the airport thank I realised. Fuel policy. I would prefer full to full policy
Pros: Transfer bus large and modern
Cons: Car was not provided with fuel on full to full basis. Car was covered in scrapes and dents, told to take our own pictures as too much to mark on damage sheet, and when car was returned any dispute would be dealt with using our pictures. Seats were stained with sweat. Inside of car war wet in foot well Had to exchange first car supplied, as not happy with cleaning. Meeting point supplied was hard to find. Long wait for transfer bus, long journey to depot.
Pros: The staff were courteous and efficient.
Cons: The rental agency is far from the airport, requiring a long shuttle ride and a significant amount of time spent getting and returning the car, in comparison with being able to get the car at the airport.
Pros: They have a very bad employ and there car are a very bad condition the break was making sounds all the time and the car was empty from gas and I live it full but there is no refund for my gas money we have always full to full policy when we rent a car or they most pay I want my gas money
Cons: They asked us to wait 25 minutes in the sun when they was joking about something and the transport man was unrescpectfull
Cons: Had a terrible experience they wouldn’t accept my card as a deposit and force me to take their insurance the representatives were rude and abusive even threatening to not let me take the car. The car was in terrible condition and dirty. I contacted both the car company and Discover cars No one would help
Pros: Friendliness of the staff
Cons: This is the worst car rental I have ever used. It took over an hour to get the car after landing at the airport. and about 40 min to leave the car and get from the rental place to the airport. They where very slow, extremely rude when explaining that we had full insurance through DiscoverCars, The Car was in a bad shape ( brakes needed checking, tire pressure light was on, lots of dints and scratches etc. I would not rent from them again
Pros: The car drop off was quick and painless.
Cons: We had a 30 minute wait for the representative at the airport. The car was high mileage and
Pros: Quality of car was good
Cons: Was charged £150 extra because I didn’t have a credit card in my name despite one of the other drivers having one they wouldn’t allow us to use as the booking was in my name (not made clear until after booking). The collection was off site from the airport which was not made clear and we had to wait for 45 mins after flight to be collected meaning we missed the shops on our first evening.
Pros: Very fast and efficient, friendly staff.
Pros: Very friendly employees. Easy to pickup cars and good explanation in English of what to expect.
Cons: In the rental agreement it stated that the car would be located at the airport terminal. Instead, we had to go with a mini-van about 10 minutes away to their rental office. This could be stated more clearly. However in the end, this was fine.
Pros: I could not travel had to self isolate Covid I ask for a refund or transfer or credit for next rental If not I won’t use this service anymore I am gutted
Cons: Quality of the car, as breakdown with the first car though was replaced. Ordered a Citroen but was given much older car that was frankly battered with scratches and small dents. Very Poor
Pros: The staff in the off site office were polite and friendly.
Cons: The condition of the car witha big dent in one of the car doors
Cons: waiting for pick-up at the airport is longer
Pros: quick and simple
Cons: Poor collection service from airport. Rude employees. Poor inspection of vehicle. Fuel deposit was charged at €55 but none refunded despite in not costing €55 to fill the tank.
Pros: Good value, reasonable transfer from the airport
Cons: Not being able to pay in full at the time of booking
Pros: This is the first time we have used the company and would certainly recommended them.
Pros: After the initial problems it was ok but the lack of information passed to the agent caused major issues at collection and drop off.
Cons: After the initial problems it was ok but the lack of information passed to the agent caused major issues at collection and drop off. My documentation clearly shows flight numbers and pick up and drop off information but this was not passed up the line. Luckily we could use the provided bus service to our hotel.
Pros: They did not take advantage of me. They offered great insurance rates and we're efficient.
Cons: Friendly and helpful
Pros: I can't answer this, because I wasn't able to access my car or any Orlando representatives when I arrived at the airport.
Cons: They didn't give me enough information to contact them when I was late arriving at the airport.
Cons: Офис компании находится в 5 км от аэропорта. Между офисом и аэропортом бывают пробки. Был риск опоздания на рейс после сдачи машины. Спасибо сотрудникам компании за оперативную организацию внепланового трансфера.
Cons: Car desk is shuttle bus journey to / from airport so a bit of waiting around to get shuttle there and then waiting for shuttle to airport on way back. Initial car provided was appalling - dmamaged and dirty, Orlando unhelpful. Contact discovery customer support including sending photos - Kelly made contact with Orlando - replacement car was provided - New car was newer model, only 1 scratch and clean.
Pros: Nothing at all
Cons: The time we had to wait at airport the Fact nobody was there we were told of upgrade and given a rubbish car with a radio that didn't work and brakes the made hell of a noise. My biggest upset is the loss of £16.00 from my account
Pros: They did change the car when I complained that the breaks were not in good order due to very loud screeching when breaking. So were helpful and allowed me to change car the next day.
Cons: They were 35/40 minutes late picking me up from the airport. When picking up the car I was told Id have to pay for a full to empty fuel policy, which I did not ask for, it was meant to be a full to full fuel policy. They did not inspect the car when I dropped it off, they took the key off of me and asked me to wait in the shuttle bus. I'm still waiting a week later for a refund of the deposit and a partial refund of unused fuel.
Pros: It worked well, despite my reservations in the "bad" field. Price-wise it was excellent.
Cons: The location of the car pick-up and return site is remote from the airport and in a direction opposite of Las Palmas. Next time we'll pick a car provider with delivery at the airport. The navigation system had some quirks: we couldn't figure out how to get to the display "North up", which in combination with the very limited capacity to accept address input made it necessary to feed destinations via the map. That said, the navi was provided for free.