Goldcar at Gran Canaria Airport

Pros: Not much to like

Cons: Rude Unhelpful Arrived and advised we had to purchase their full cover and the one we had already purchased was useless and wouldn’t work. Took a long while to sort out the details. Told us the car was in space 14 and to go to the car park. Asked if they could go round car with us and told no someone was there to do that if we wanted. We were searching for someone for ages as the car in 14 didn’t open before we were advised that there is a car hire section on floor below. more to add

Pros: Always take your visa or master card with you. Forget Amex. You get caught.

Cons: Paid 1241€ deposit on my debit card.. still waiting for refund 30+ days.. Not good enough

Pros: The car itself was good standard and once through the queue everything worked well

Cons: Had to queue for over an hour to collect the csr

Pros: I couldn't see the mark already on the car I certainly couldn't see the mark with the naked eye on the mirror surround when we returned it you

Cons: I felt you could not trust this company

Pros: Straight forward

Cons: No information on where to return car to or drop keys at

Pros: Nothing terrible service

Cons: They charged me double for car insurance and they don't want to give me my money back. Terrible service. I would never recommend either GoldCar or Discover Car in my life.

Pros: The delivery of the car

Cons: The tricks they use to gain money. When I pickedthe car it was parked in a very dark corner where it was almost impossible to see scratches. When I returned the car they went directly to the right door mirror and pointed a scratch, almost impossible to see and that I´m sure I didn´t do it, and charged me 62,79€ for it.

Pros: Easy and friendly staff. The hardest thing was finding the exit out of the parking garage, but that’s the airport layout

Pros: Goldcar tries to steal money from my credit card. Contract terminated on 25th of March 2025 but they accessed my card and charged me today on the 28th of March 2025 for no reason!!!

Cons: Goldcar tries to steal money from my credit card. Contract terminated on 25th of March 2025 but they accessed my card and charged me today on the 28th of March 2025 for no reason!!!

Pros: Nothing

Cons: The misinformation about the involved costs, unexpectedly adding additional costs at the pickup station, including extremely high down payments for fuel and the car insurance. Therefore, we did not pick up the car from these scammers.

Pros: The vehicle was satisfactory for the cost.

Cons: The desk agent insisting I wait an hour before pick up as my flight arrived early. I was offered an 'upgraded ' vehicle for an additional fee which I declined, only to be given the very same vehicle at the time of rental. Petty, arrogant & most unhelpful.

Pros: Great customer service

Cons: No faults

Cons: Not adhering to the terms of the contract

Cons: They are trying to say the car was damaged when we returned the car but there was not

Pros: Absolutely appalling service - Over charged. And also my parents hired a car and they drove it once - no damage to car but tried to say there was a mark on the side of the car - there was nothing there - we have video footage. They have now tried to say that the front bumper is damaged but never mentioned this on drop off.

Pros: Fast service.

Cons: Tha container for widshield wiper fluid was empty.

Pros: Car performed perfectly

Cons: No one to show us the car The automatic handbrake caused a problem & would not release, when hotel reception phoned for assistance at 8pm no one answered the phone

Pros: The lady (Elizabeth I think ) who issued our car was lovely. Very friendly and explained everything well.

Pros: Nothing

Cons: Took an hour to pick up the car. Car had extensive damage. Charged €50 for damage that was already there.

Pros: Miguel at the collection desk was very helpful.

Pros: Absolutely amazing!

Pros: I have got car in very good condition compering to other clients which have had to refuse the car.

Cons: Attitude at pick-up like I have owed something to Goldcar. At drop-off they charged me for very minor scratch but have deducted 50 euro more without any explanation and documentation. I do not recommend this car rental company.

Cons: De påsto vi hadde fått en ripe men den tror vi var der fra før. Var flere riper som ikke var avmerket når vi hentet bilen og vi fikk gitt beskjed om dette. Umulig å krysse av alle riper på bilen da de er vanskelige å se. kontrolløren var veldig nøye ved levering og gikk med lykt for å finne feil. dette har ikke skjedd før når vi har leid hos goldcar. vi har leid mange mange ganger. Sikkert en måte å få inn ekstra penger på. Veldig irriterende for kunder.

Cons: Do not use this company. Scammed for extra insurance, scammed for fuel refill and missing £75 still from deposit

Cons: The car was damaged.

Cons: Slow service also, no convertible fiat 500 was available

Pros: Unfortunately it’s a ripoff car rental company should not operate on the market. I will try to tarnish the reputation on social media to worn other people if they don’t return my deposit in full.

Pros: Very friendly agents, easy to deal with.

Cons: Standing to long in the que on pick up and drop off

Pros: Queued for.1 hr to pick car up.in gran canaria. Then told.i wasn't insured then car wasn't ready even though i booked it from 6pm and it was 8 pm when i picked.up.due to.delayed flight

Pros: Everything went smoothly and I could really just enjoy my holidays

Cons: N/a

Pros: Great car, practically New.

Pros: Easy drop off

Cons: Over 1and 1/2 hrs queing to pick up and hit with unseen office charges on pickup

Pros: New car but parked at 15minutes walk from terminal office when it was supposed to be pickup at terminal - my parents at 90yrs had to walk 15mins - not good enough that a Goldcar staff could not bring car to the terminal in time for us. Finances an issue would not accept different credit card for deposits and to pay the difference between Goldcar and DiscoverCars.com

Cons: Staff at desk slow pace of work & unhelpful The online checking and collection of keys should not be so expensive it should encourage a customer to use it and minimise exposure to unhelpful staff- return better staff man was efficient at his job.

Pros: Will not use again.

Cons: I picked the car up and 10 mins later the tyre warning light came on. Obviously tyre pressures not checked as when I inflated the 4 tyres they were all well off the proper inflation rates. Light came back on following day and Goldcar had the car recovered and charged me €420 to do so. I had then to travel back to the airport 35miles to pick another car up. Terrible service all round and second car was a scrapper.

Cons: Over an hour wait to pick up. Would never do again

Pros: Although we had a two hour wait to pick up the car - Lubna was excellent and apologetic for the wait.

Pros: Goldcar were great, at first the person on reception was annoyed that I put up some resistance to paying extra insurance as I'd paid it already online with Discovery Cars but once I understood that it wasn't Gold Car's fault that Discovery Cars were so misleading the agent was actually very helpful.

Cons: I paid double the rental price to have the upgraded insurance, on collection of the car at Goldcar the insurance I'd paid extra for meant nothing, I either left £1,100 with them there and then or paid a further £100 added insurance. Do not use Discover cars, go direct to the actual car hire companies, I have no idea what I'd paid double for as it certainly wasn't insurance!!

Pros: No water in washer bottle and no back wiper

Pros: Very friendly agent, quick handling and very good information.

Cons: Like always with renting companies. Why don’t they clean the windshield inside?

Cons: 45 minutes queing time to rental desk at car pick-up.

Cons: Ridiculous time collecting car over 90 mins queue time..!!!!

Pros: Very friendly and accommodating needs quickly and professionally.

Cons: No complaints.

Pros: Comodità dell ufficio interno all'aeroporto

Cons: Scortesia dell'operatrice alla verifica danni dell auto. Auto con molto graffi e bozze. Serbatoio non pieno. In marcia una ruota era molto rumorosa, ovalizzata

Pros: Didn’t accept med credit card, so i had to pay 300€ for a super incurence

Pros: har leid bil mer en 64 ganger .blir gjenkjent

Cons: ok

Pros: Fast returning

Cons: Very slow check in (more than 2 hours) The car was not clean neither interror nor exterior

Cons: Awful customer service in Gran Canaria airport! I booked and paid a car and at the pickup desk I had with me only Amex and Visa (Revolut - online bank) and I could not pickup the car! They did not allow me to pay extra insurance and their argument was “our company accepts only Visa and some other card but from non-online banks (e.g., Revolut, Neon, etc)”! I offered to pay extra insurance but they just didn’t care and I had to book another car in a different company that accepts Amex.

Pros: Brand new car, bargain price £33 for a week in a Pug 308, absolute bargain!

Cons: Car park very busy and full on return: the check in process at the Goldcar desk was slightly slow but overall it wasn't too bad. Will use again.

Pros: Nothing was good I'm afraid to say

Cons: 2 hour wait to pick up the car, had to return the vehicle 3 days later due to one of the front tyres being worn out to the cords and could have failed at anytime, we were given a new vehicle after you had suggested the we had to refuel before the original car, with a dangerous tyre, your staff seem too be more concerned with fuel than your customers safety, the new car we were given on the second day starting showing a low engine oil level warning!,

Pros: Staff were friendly and helpful

Cons: The long wait of 1 hour to pick up the keys for the car

Pros: Great car at a competitive price.

Cons: It took nearly two hours of standing in a queue to get to the desk when collecting. We have used GoldCar before and it was the same last time.

Pros: Dropoff was very slick and efficient

Cons: Pick up was very tedious and slow. Car was switched to a lesser one and hidden costs

Pros: The only thing i wpuld say is the service people's should be more polite and with calmly explained all extra costs and any customers enquire. They seemed like we (customer) should know everything already

Cons: Fast service

Pros: Reasonably priced, good quality car

Cons: The wait in the queue to collect the car was excessive

Pros: Excellent throughout, very helpful and efficient.

Cons: Car had small damages all over and that makes it difficult AT pickup

Pros: Nothing. Wouldn’t take my Amex card and I didn’t know my pin for Visa credit card- nobody has ever asked for it .Consequently I couldn’t hire a car

Cons: As above

Pros: Pick-up and drop-off speed.

Cons: Service desk was closed from arrivalls side and there wasn´t any notice that I have to go to other side.

Pros: Very friendly nice new car

Cons: Car Windows could of be cleaner

Pros: Smiley and friendly

Cons: Complicated contracts / not clear on extras / too many scare tactics on insurance

Pros: decent car for good price no "funny business"

Cons: N/A

Pros: The staff were efficient and professional

Cons: Everything was perfect

Pros: Lovely friendly girls on the check in desk were easy to deal with and helpful.

Cons: N/A

Pros: Polite and efficient

Cons: Difficult to find car. Car had a lot of scratches

Pros: Very efficient and speedy

Cons: None

Pros: Representatives were friendly and efficient. Very helpful

Cons: The most beat up car I’ve ever rented

Pros: Quick and easy service

Cons: Had to email with photos of extra damage on the car.

Pros: Easy paperwork exercise.

Cons: N/A

Cons: Good value and make and model great, but there were numerous areas Of damage to the exterior of car

Pros: Nice people.

Cons: Too slow at check out.

Pros: The service was really good! quick and uncomplicated pick-up and drop-off. Friendly & competent staff.

Cons: The refund will take so much time when one pays wit debit card according to the agent. (30 days)

Cons: The car was all dirty, the rear tire was flat, the driver's door window had a problem and I couldn't open it because I didn't know if I would be able to close it. The wiper blade was damaged and didn't clean the windscreen, and there was no screenwash. A terrible experience, I don't recommend it to anyone. A real disregard for the consumer.

Pros: Drop off was smooth, no fake charges, changed cars without additional charges

Cons: Collection was awkward, gave us mini suv which wouldn't fit our luggage (only 2 suitcases), changed to different car took a while not best customer service loads of damage on 1st car

Pros: Handing the keys back knowing I don't have to deal with them again.

Cons: Poor customer service when the car broke down.

Pros: Nothing rip off

Cons: Terrible miss sold

Pros: Good price.

Cons: Slow return service. Car was in poor condition on collection with many scrapes and a few bumps.

Pros: Fast and efficient

Pros: I'm happy with it

Cons: It was very good deal

Pros: The process of dropping off a car takes approximately two minutes and the deposit is automatically realised afterward

Pros: the car I had wasn't as good condition as I'm used to getting from goldcar

Pros: Good price

Cons: Nothing

Pros: No advance information about special terms imposed, said I would have to pay €300 extra insurance if I couldn't afford €1200 on one card

Cons: Had to hire a car from a different company instead.

Pros: Nothing

Cons: Car was awful no air-conditioning working window sounded like it was going to break everytime you put it up inside was dirty windscreen couldn't see through the grease and build up on the inside just overall terrible

Pros: It was nice and quick experience and never ever any bad experience.

Cons: Rude staff and a lot of extra charges where as other companies it's included in the price

Pros: Staff at desk efficient

Cons: Didn’t want to help when we had a problem with the car they had supplied to us which was unsafe as the steering was dangerous as it locked at speed.

Pros: Efficiency.

Cons: Offered lower class of the car than the one we booked. Arguing that they had nothing better.

Pros: See above.

Cons: Nothing.

Pros: On attend longtemps au desk

Cons: Vieilles voitures, abîmées,vieil embrayage qui rend certaines manœuvres difficiles,vitres sales

Pros: Good value nice people

Pros: Efficient pickup. Car was good.

Cons: We had to return to the desk to report additional damage not shown on the sheet. We were told anything under 2cm was ignored. It is a very long way from the desk to the car park, and we had to walk it twice. Amex not taken. Return procedure not clear, no spaces to leave the car in so had to leave in a Hertz space.

Pros: Price was good, but there is usually a catch with Goldcar.

Cons: Car was far from clean on pick up. Now I am home they have tried to charge me for damage that was already there but thankfully I had been warned about Goldcar and was nearly caught out before in Portugal, but this time I took good photos of all marks on the car or I would have had a nice bill from them. You have been warned.

Pros: Always easy and fast and always a decent vehicle

Cons: Simple process and pleasant staff

Cons: The person checking the car, I had an issue with them and her attitude

Pros: Service was quick and efficient

Cons: Returning the car was a little bit confusing, i was unsure whether to leave the key in the box or with the agent

Pros: Quick and easy

Cons: Car had a few dents and scrapes.

Pros: Cheap and reliable

Cons: Long delay collecting car and couldn't send documents in advance.

Pros: Good communication, friendly service.

Cons: Very long queues and only one person serving.

Pros: Professional and very Nice

Pros: Friendly staff, easy pickup and drop off of the car and flexible times.

Cons: Car was clean, but the inside of the windshield had streaks as well as rest of the interior, think they need to change their microfibre cleaning towel and use an APC.

Pros: Prompt service and Courteous staff

Cons: Bit difficult to find the Parking lot and the Car. Got low powered car.

Pros: Customer service agents were friendly and professional.

Cons: Car smelled of smoke, no antenna so no radio, no satnav as it wasn’t installed.

Pros: Very efficient at the airport desks

Cons: The car was in poor condition full of dents and visually poor

Cons: they changed a car to a lower class what was ordered without compensation. In spite of we bought full insurance, Goldcar asked for the additional insurance provided by them.

Pros: We didn't take the car as we were so u happy with the service.

Cons: the car's tires were very worn, extremely old and split. Had not checked at the desk so was afraid of damage all the trip.

Pros: Really easy to find and pick up/drop off was quick

Cons: N/a

Pros: Car was cancelled, waited 1.5 hrs in queue to be informed of this ??

Cons: Car was cancelled, we were not informed, queue wait to long, not happy

Pros: Fast and efficient, good value.

Pros: Pick up agent was very efficient. Drop off quick and easy to find.

Cons: There was a 50 minute wait at pick up due to large number of customers. Probably just unlucky with bad timing of incoming flights. 2 members of staff, very efficient.

Pros: Tatty car, scraped wing. No water in screen wash. Windscreen was filthy

Pros: Substantial Damage to rear back . This was highlighted on contract forms but not satisfactory.

Cons: Additional costs charged at desk of over 150 euros . Scandalous

Pros: Very good until drop off

Cons: As stated not received my email confirmation of deposit being returned

Pros: Very happy with customer service

Pros: Was really good everything just a quick advice for those who are charge to returns they should be send it for a course of costume service

Cons: It’s not gold car problem it’s the employees need to be more approachable and how long it will take to said for a costumer thank you to choose us

Pros: Scandal to rent car in such a bad condition. Not only was it bumped on all side, front seriously damaged, and clearly not cleaned inside.

Pros: Minimal wait and fuss when returning the car. Cheap prices.

Cons: No staff around to report any additional marks. Instructed to send photo to email address. Pick up area dark, so difficult to check car condition on pick up.

Pros: Fast friendly service

Pros: Very Good

Cons: Wash the car outside when pick up the car

Pros: Quick and efficient

Pros: All very smooth and friendly

Cons: The car was not in the bay I was told so wasted 20 mins but staff apologised and drove me to the main lot

Pros: There was nothing good about GOLDCAR rental and I will never ever rent from them again!

Cons: Got to the desk at 10:50 and the car rental was not due until 11:00, the guy at the desk has told me I have to wait until 11:00 as the car is not ready yet and he has no keys for it. I waited for 10 minutes for him to then say that now the car is ready. He was rude and impolite! When filling in the documents he did not explain anything and I have had to ask all the questions myself. I have purchased excess free insurance policy with DiscoverCars.com but was then told on the spot that I have to p

Pros: Smooth process No hiccups Got deposit back in a day

Pros: Simple, efficient, friendly

Pros: Quick and easy

Cons: Lots of damage to car. Dirty inside

Pros: The car was clean inside and out.

Cons: The time taken to check the car out. Rental company employee tried to sell additional insurance cover which I already had… and didn’t explain clearly.

Pros: Nothing

Cons: It was disgusting, i was charged 413 euros , rushed to pay at desk. On the discover website when getting a quote I thought it was going to be a lot less .413 euros was taken out of my account, with 133 euros fuel deposit, so I was charged 280 Euros for rental, I hope I get the fuel deposit back

Pros: Swift no messing around

Cons: N/A

Pros: Service at desk was clear and efficient

Cons: There was not enough staff members and the wait time was over an hour

Pros: It was relatively quick and easy. Car was quite good

Cons: First car was so badly damaged the headlight was loose so had to change the car.

Pros: Friendly staff

Cons: Screenwash not filled.

Pros: Easy check out with friendly staff 💜

Cons: Long long long queue ( 2 hours ) at check in

Pros: just the returning and than still have to wait if the deposit of 149 comes back. i don't trust it

Cons: the people of the desk by picking up. A VERY long site of people waiting and than 1 of the 3 working people who says: i'm going to eat now. And the information they gave. 1400 deposit or 176 EXTRA insurance. INSANE!!

Pros: Nothing

Cons: Being ripped off 60 euros even though the tank was full

Cons: They were not willing to help to install the baby seat. They took too much money from our bank account. The car was in a really poor condition.

Pros: Easy pick up/drop of keys in terminal. English spoken. Car reluable.

Cons: Given a 3 door car, when 5 door requested and paid for in advance, hence squeezing two big bags in was difficult.

Pros: The car worked and was reasonable value for money.

Cons: Stressful, lengthy pick up. Duplication of bureaucracy - pre authorisations were ignored by them. I had registered my license in advance - yet we had to go through the process of registration at the desk. The clerk who checked me in pushed Gold Car’s insurance aggressively, my pre purchased cover notwithstanding.

Pros: Nothing really. Drop off was ok I will never use gold car again

Cons: The car collection process was the worst customer experience I have ever had. The tyres on the car were bald

Pros: People serving were helpful and efficient

Cons: Car had exterior damage, although documented not ideal for price paid. Pick up was a nightmare. 1 hrs 20 minutes. 2 agents not serving anyone in this time and leaving another 2 agents to deal with every customer

Pros: Nothing

Cons: They are thieves

Pros: Average

Cons: All takes too long. Very impersonal.

Cons: Overall it costs me an unexpected 70-80 euro more.

Cons: how expensive the car insurance was

Cons: Child seat robbery

Pros: It was a car

Cons: They spend too much time trying to sell you insurance covet and additional services

Cons: Was very unhappy as took 2h to get car and the charged £298 extra

Pros: Easy drop off. Shame the collection wasn’t as efficient.

Cons: Dreadful wait to collect the keys and get sorted.

Pros: The customer Assistant was friendly.

Cons: They asked us to pay another incuranse to avoid leaving the deposit and did not accompany us to the parking.

Pros: Helpful friendly staff.

Cons: Email sent with link to where to find returns office in Spanish. I couldn’t find any information about where to return the car. In the event, it was pretty well signposted on arrival back at the airport but k owing this was the case would have been helpful

Pros: l'amabilité du personnel

Cons: la file d'attente au comptoir.

Pros: Giving the car back was easy

Cons: Very very very slow. Grumpy staff. Car was in poor condition

Pros: Kindly and helpful person on front desk

Cons: No relevant problem. Good service

Cons: - They charged us 1500 EUR as deposit, it's much more than usual - Very slow check in at the counter - They send us a non-compliance policy fine of €61 full to full tank. The tank was filled on the way to the airport. The vehicle was taken by an employee after an inspection without any findings. Complaint sent. - They forced us to another car for a large extra fee, expensive insurance - They send us They

Cons: I payed full insurance when i said i should not have…i,m waiting for the money yet….it,s been 14 days noe and i,m still waiting….

Pros: Nothing

Cons: 3+ hours queuing to pick up the car. The price just wasn’t worth it.

Pros: Ease

Cons: All emails in Spanish

Pros: Really bad, bringing back the car.. only searching for a spot so they van charge.. the whole care was already damaged.. but try to make money that way =(.. lady from the return agressive and nof capable for the job.. bad fealing from it all..

Pros: Great value car hire that made having a car accessible

Cons: Pickup part of entering info onto system - approx 30 mins to get keys

Pros: Very friendly

Pros: The price.

Cons: Lots, had to queue for two hours. Then not told that the car was parked in another car park. When we found the car it was only half full of petroleum. The car had lots of damage not listed. So I had to go back to the office a long walk and back to the queue! Told to email the details to the customer service email. This i did but never received a reply. When I handed the car back they had no knowledge of the problem. Very poor.

Pros: Cheap

Cons: 1h wating to get the keys

Pros: Quick service

Cons: had a bit of trouble locating the car at the airport

Pros: Always provide a simple collection and return

Cons: Rental car was VERY damaged - on top of that I was charged for damage that was ALREADY THERE!

Pros: I got a nice upgrade out of it.

Cons: trying to sell you their insurance when you don`t need it, not giving proper instruction on where the car was.

Cons: Unclear instructions, paid extra for comprehensive cover as they informed me the cover I had paid for through discovercars wouldn’t cover in case of a claim and if I declined their cover I would have to put down a €1400 deposit. Also charged €60 for not returning the car with a full tank when I was not told to and I only used a quarter of a tank

Pros: He expects some kind of Employee Award because he was the only person in this company who really left the best impression of your company Name is Andrea And the lady who gave me the front desk car, due to my size and family, suggested a car that was better than what was on offer

Cons: For such a new car, every element was scratched or damaged OSD car office, it's some kind of misunderstanding, no one will help us, they didn't take away my concerns about the condition of the car, and the policy about a full tank is fiction, 1/4 of the tank was missing, for which I have evidence and photos... but for me it's not a problem, I personally returned it with a full tank. and clean, and Mrs. Andrea when picking up the car was very helpful and nice

Pros: They are slow cunts.

Pros: So happy with goldcar gran canaria. Amazing amazing amazing.

Pros: Quick and easy

Pros: Friendly staff, service minded, honest, informative

Cons: High deposite, support via phone

Pros: Initial offered car had multiple faults and eventually not safe for road use. Hire agent offer a replacement that was in good condition and clean, however this was smaller than the class booked originally

Pros: Perfect service everything ok

Cons: Nothing, all was good and ok

Pros: Rapidité

Cons: Pas de traduction française des documents remis, et des explications en anglais trop rapides (en regard de mes difficultés de compréhension de la langue) Flou sur l'assurance prise auprès de discovercars.com (full coverage) et celle chez Goldcar (qui considèrait que je n'étais pas en"full insurance") Lors de la restitution du véhicule en fin de location, amabilité moyenne de l'agent

Pros: The arrival desk was easy to find, with good signage.

Cons: The queue was vey long (not Goldcars fault) but the speed of service was exceptionally slow, taking over an hour to collect. The staff were not engaging or pleasant.

Pros: Horribly!!! I was an hour too early so he let me wait since the car wasn’t ready. He did have another for 100 euro more but I didn’t do it. I waited an hour with a crying baby and then got the car.

Cons: When I needed to pick it up the car was tucked away far and I needed to look for it for 20 minutes .. when I found it .. it was still uncleaned! The cleaning guy said the car was there for a few days already so the whole story about me needing to wait an hour was bullshit and I got a fully dirty car.

Pros: Quick and easy

Cons: No agent on ahead to confirm marks when collecting or dropping the car. We needed to take a video in the dark.

Pros: The agent at the pick up desk was great. Very good price

Cons: Car park area where the car was picked up from was extremely crowded. Very difficult to collect and park the car without damaging the car. Also couldn't see any options for automatic cars? But maybe we missed this!

Pros: Very good and fast check in car.

Pros: Easy desk spoke English, tried to be helpful

Cons: Had to prompt to get a receipt for return of car and state etc which they emailed through a bit later

Pros: Very good service

Cons: Nothing

Pros: Nothing

Cons: The fact that I was conned into paying for extra insurance. The attitude of the operator behind the desk. The fact that it set the trip off on a sore footing

Pros: Collection of the car and drop off of car was very simple and easy to complete.

Cons: Turning up at the Goldcar desk approximately 50ins early due to flight arriving sooner was told that I couldn't have a the car until 16:00 but could pay an extra €81 to take then, was a little bit disappointed by this service, so had to hang around the airport until 16:00

Pros: The car was not at the pick up had to go back to the desk for another car. Not professional

Pros: Easy and quick

Cons: car recieved was sub quality to advertised model

Pros: Great staff, amazing online customer service, they offered me a better car without raise the price, and car + credit card deposit return was very fast. Highly recommended.

Cons: Extra charge regarding the time I pursue my driving license. Two months ago I went on a trip and rented a car through do you Spain.com with thrifty and there was no over charge related to that.

Pros: Good service

Pros: Car is fine. Staff heeeeell noo!

Cons: Kindness and pleasent of Staff in the office Keeping money over 1000€ during 30 days. Thats scandall.

Pros: Little wait. Fast checkin. No attempt to sell extra insurance.

Pros: Hyggelig betjening

Cons: Litt lang tid å hente bilen. Stor kø. Mye burde vært klargjort på forhånd.

Cons: Tried hardly to sell additional insurance although booked full coverage already.

Pros: Wypożyczenie bez żadnych problemów, nawet dostałem lepszy samochód niż myślałem

Cons: Servis szybki i bez problemu

Pros: The team downstairs at the parking was extremely helpful.

Cons: The staff at the check-in desk are not really willing to provide services; moreover, they seem focused on completing the payment process and moving on quickly. They haven't had the car I booked (that's fine) but the similar one they offered, it hasn't had parking camera and wireless connectivity, the reason I booked the model I prefer. They weren't really interested to come into a constructive resolution, they offered a way more expensive solution with a extra cost of €30/day... Unprofessional.

Pros: Service at desk

Cons: Difficult to find the car ...

Cons: VW AppConnect function was disabled, so couldn't use phone navigation on the car screen.

Cons: The car was pretty much damaged.

Pros: Andrea the staff member gave 10/10 service.

Cons: Goldcar was completely understaffed for the number of bookings they’d taken on. An hour wait and a half hour drop off is unacceptable. The car was awful and definitely not an upgrade. Insurance is a scam, I’d booked my own for £10 but had to pay £130 as my card daily limit hadn’t been changed to cover the deposit - which conveniently is just over £1000. The fake added mark was the biggest let down, the car was so scratched and battered the report would look ridiculous.

Pros: Quick email confirmation of drop off

Cons: No one in check in desk on return

Pros: A seamless, easy and all round positive experience

Pros: I liked everything

Cons: Friendly

Pros: Car OK

Cons: High security deposit

Pros: No representative to take possession of car.

Cons: Not all the chips and marks were accounted for on the previous damage sheet which was a slight concern.

Pros: Fran at the desk was very courteous and efficient

Pros: Everything was cool :)

Pros: Price, ease of collection

Cons: They requested 1.127 € deposit for a car that was already destroyed all over and nobody bothered to check the car when I returned it and now I'm still waiting for the deposit to be returned - if ever!

Pros: Competitive rates

Cons: Long queue at rental desk and fairly slow moving. Annoyed that we payed more for next size up from smallest car but still received a Fiat 500. Not really acceptable.

Cons: I was in a line for 30 min just to drop off the Key that is a operation that takes 3 seconds! You have to be more effective in this process! We shouldnt need to talk to an agent for this.

Pros: No nonsense, when something went wrong, a great solution was offered.

Cons: Nothing

Pros: The employees are really friendly and easy going.

Cons: They could not help me at the desk for prolonging my car rental for 3 days. So I had to book additionally.

Pros: That they gave me another car.

Cons: Deception.

Pros: Good service, although when the car was returned no one was around at first, when someone appeared they did not speak English.

Cons: Hidden charges. I felt like I had to pay the insurance cover which meant I was covered. But I’d understood that having money on my card would be cover. It appeared that if the car was scratched it would cost £350. This was not explained fully before.

Cons: didn't get paid warranty for the car after several attempts they wanted me to pay 140 euros instead of warranty and they said this you can't get it back when the car is delivered way take a taxi to laspalmas and late after dinner came back to try again finally got I paid for the car. They wanted a warranty, but didn't get a full refund and I'm still waiting for an answer.

Pros: Had a brand new car & the drop off was very efficient.

Cons: I need to wait each time quite a bit to get the car. The online check-in does not help at all.

Pros: Cleaness

Cons: Big mess with the reservation. Wrong documents. They didn't care about the error they did. Never agaib

Pros: I want a refund

Cons: I want a refund

Pros: Lots of dents and scratches. Hard to change gear after 20mins of driving. Kept getting stuck in 1st gear. Gran Canaria -Skoda Scala - 0928 LSD - staff were excellent, very helpful

Pros: Ease of finding their checkbinndesk

Cons: The hire car I was provided had a flat tyre. Had to wait over an hour to get another car.

Pros: Everything was perfect, pick-up and drop off very short time and a reliable, almost new car.

Cons: Nothing

Pros: The customer service at the desk was great.

Cons: When actually collecting the car we were told that there was no damage but when we went to retrieve the vehicle from the collection bay it was dented and scratched in various locations although the paperwork said there was no damage I had to wait for the representative in the parking lot to return to get the vehicle rechecked and video all the damage, The representative Pamela was exceptionally helpful but this process took about 50 mins, also I couldn’t fit both cases into the boot

Pros: No queue, easy to deal with

Pros: Nothing they didn’t except my voucher and made me pay again on site over €420

Cons: Nothing

Pros: They are not complicated at all.

Cons: Even though I did the online check-in I was waiting for about an hour to get the car. There were two agents working, but it took forever. The advertisment of the online check-in promises something that's not offered...

Pros: Quick service but had to wait along time in big que

Cons: Very slow only service only one person working big ques

Pros: Da war keiner

Cons: Bei der Abgabe ein Bericht gleich vor Ort ist bei den vielen Schäden schon ganz gut.

Pros: Quick to receive the car

Cons: Tyre exploded as I was driving on the motorway and they were so u helpful.

Pros: Reliable car

Cons: Too long to get through the queue.

Pros: A big disaster

Pros: Nothing at all. The whole thing was a rip off and proves how terrible Spanish car hire is.

Cons: Everything, utter thieves and would never use Goldcar again.