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Goldcar at Gran Canaria Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: the rapidity of dropping off the car and the kindness of staff there
Cons: the price exagerated for a FIAT 500 and the unkindness of the agent, probably only focused on making biggest profit
Pros: Price is unbeatable.
Cons: Arrived 20 minutes earlier to the desk and was forced by the representative to wait if not agree to pay additional money for other car. I did prefer small cars so was waiting at the back of the cue- not efficient at all.
Pros: The professionalism and good service!
Pros: hi all was ok
Cons: hi only problem when i picked car up i was told the full insurance i paid was not to do with them and i would still need to pay if there was a problem
Pros: Quick easy collection service and good price.
Cons: The offer of extra insurances when collecting the car. insurance was in place within the original hire.
Pros: Efficiency and great value for money.
Cons: Nothing of note.
Cons: Staff weren't very pleasant to deal with at the desk or picking up or dropping off the vehicle, the vehicle had very high mileage and lots of minor damage all over the vehicle.
Pros: Very Professional and simple especially the pick-up and Dropoff
Cons: Windscreen blades need to be replaced and also top up the water for the Windscreen
Pros: Everyone was really helpful!
Cons: That you have to leave such a big amount of money as deposit
Cons: I couldn't rent a vehicle.
Cons: Hidden costs, car was a wreck.
Pros: Easiest service ever
Cons: Well spoken customer service.
Pros: They are available
Cons: Very dirty car. Chokolate on steering wheel and seats. I have two young kids so I am used to it, but this was not cleaned at all before pick-up.
Cons: They take the signature electronically on a pad and duplicate it on several forms, which the customer has not seen. They also try to charge for an old scratch on the car. Remember to take pictures of the scratches before you leave the pick up point.
Pros: Easy pick up at the airport with a choice of cars
Pros: Fast & efficient
Cons: The car was a little under-powered for touring Gran Canaria's mountains.
Pros: Absolutely nothing!
Cons: Car would never show a full tank even with tank overflowing. Explained at drop off and still got charged penalties. Car was overall bettered.
Pros: Online check in was super efficient Staff did not try to sell insurance
Cons: No real problems
Cons: The agent wanted to sell additional insurance and claimed deposit cannot be left with a debit card what we explicitly checked with the Goldcar Madrid office in advance. Agent was impolite and pushy. Negative experience is not about DiscoverCars but Goldcar local rep.
Pros: Very professional and efficient service
Cons: Should not be renting out cars in this condition
Cons: Provide more credit cards options.
Pros: Quick to drop the car off and the price
Cons: Slow to check in.
Pros: Quick pick up and drop off
Cons: Not possible to check car before signature of contract. Quite far way from rentaql desk to the place of pick up.
Pros: Fast, good cars, good location
Pros: No nonsense
Cons: Rather dated car with lots of damage. Engine was fine though so got around easily
Cons: Very disappointed of car rental agents and poor service
Pros: they did not try to sell us extra insurance
Cons: all of the above and the fact that they charge you for fuel in advance- lengthy process to have your deposit returned-
Pros: Friendly service and easy pick up and drop off.
Pros: Not bad.
Cons: Return the car team...
Pros: Good for standard service
Cons: The car was dented and had a broken rear light and was unclean. No one in the pick up point to work with to fix had to go back to the airport and get someone to attend again - 1.5 hours !!! DISCOVERY insurance offer not sufficient and Goldcar certainly did not rate it
Cons: The lack of information. I lost my money and I could not rent the car because at the desk they denied my credit card and they formed me to get their insurance that I refused because it was double the price that I had agreed with discover cars so they cancel my reservation and I could not get my booking back
Pros: They didn’t try additional sells
Pros: The lady who helped us in the car park picking up the car was very helpful. There were additional marks on the car that had not been flagged on the sheet.
Cons: Actually taking €1100 deposit off my card instead of reserving it. No confirmation when my car dropped off that it has been inspected. Waiting upto 20 days for my deposit of €1100 euros to be credited back to my card. Most car rentals only reserve the deposit, but you guys actually take the payment!
Cons: Car was not ready at pick-up, very un-helpful unfriendly staff. Haven't received my deposit back so far either
Pros: They are trying to charge for extra damage to car when I have photos from the start of the rental with the highlighted marks on the car at collection.
Cons: Insurance was paid. Got charged double for insurance £71 from discover cars then further insurance from gold car. A joke and a rip off. Would like a refund of insurance costs from either or company because effectively it was bought twice.
Cons: Goldcar are a disgrace and try to scam people for damage
Pros: The car had dents and damage everywhere when we collected it and they made up fake extra fake damage and charged me €400! Complete scam making up fake damages it was awful. Never use Goldcar.
Cons: The car had dents and damage everywhere when we collected it and they made up fake extra fake damage and charged me €400! Complete scam making up fake damages it was awful. Never use Goldcar.
Cons: As above - Hidden extras not explained at rental from the office. Contract in Spanish with no explanation of additional charges. Not offered to pay in euros despite stating I wished to and having an international bank card. Car had numerous faults including low tire pressure and low engine oil. Car was also not properly cleaned.
Pros: Nothing, never ever again with this unprofessional company.....made me wait over an hour for their agent, then another hour filing complaint against their staff Fatimah.....i have a copy of the complaint. Then when dropped the car, no staff wanted to check the car or the fuel, so had an argument with them the girl and boy there, then complained to the office where the signed off the car documents!!
Pros: Woman receptionist at the parking lot, very professional.
Cons: Didn't received Polo, like reserved even there 3 available in the parking lot. Been asked for more money, fees that not stated by third party. Paid £6/day full cover when reserved, but told that it was third party , not full cover. Receptionist can not recognised credit cards.
Pros: The car was really good! Good to drive and in good condition.
Cons: At the desk they asked my signature without telling what i accept when I sign. They just said "and then your signature, pleace", and I signed my name to the tablet. They should show the real paper to the customer before signing. They also put the papers inside their promotional brochure, so they never introduced those.
Pros: on site
Cons: all ok
Cons: I'm not happy with goldcar's charges and robberies
Cons: Unfriendly, not serviceminded
Pros: They showed up for work. Well done.
Cons: Lazy. Really couldn’t be bothered to deal with us. Was directing us to other rental companies within seconds of arriving at the desk.
Cons: Had to pay extra money despite I thought I had done everything with the initial company
Pros: I was over charged and was not made clear at time of booking
Cons: Cos I was over charged
Pros: When we could not find the car, an employe went with us and showed us, where it was.
Cons: The insurance was robbery. So much for one single week is not ok. We were told, that only possibility was full insurance, or no car. Because they did not accept the creditcard. At 2300 at night we did not have much choice but to pay. That was almost robbery!!
Cons: I did not end up renting a car from Goldcar, too many hidden fees
Cons: Gold car is the worst cheating company. And they Even showed it on danish television that this have happened in gran canaria so we thought it stopped but No.
Pros: great car, liked that pickup and drop off were in the terminal
Cons: Representative was rude when I questioned the costs and forced me to purchase insurance. The rate did not match my quote at all.