Gran Canaria Airport (LPA), Gran Canaria, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Gran Canaria Airport

Av. la Aviación, 35230 Telde, Las Palmas
0034 918 341 400
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Hyundai Bayon
10/1/24

Pros: Very efficient and speedy

Cons: None

United Kingdom
Volkswagen Polo
9/23/24

Pros: Representatives were friendly and efficient. Very helpful

Cons: The most beat up car I’ve ever rented

United Kingdom
Volkswagen Polo
9/21/24

Pros: Quick and easy service

Cons: Had to email with photos of extra damage on the car.

United Kingdom
Fiat Panda
9/17/24

Pros: Easy paperwork exercise.

Cons: N/A

United Kingdom
Renault Megane
9/13/24

Cons: Good value and make and model great, but there were numerous areas Of damage to the exterior of car

Ireland
Renault Megane
9/12/24

Pros: Nice people.

Cons: Too slow at check out.

Austria
Renault Megane
9/10/24

Pros: The service was really good! quick and uncomplicated pick-up and drop-off. Friendly & competent staff.

Cons: The refund will take so much time when one pays wit debit card according to the agent. (30 days)

United Kingdom
Volkswagen Polo
8/31/24

Cons: The car was all dirty, the rear tire was flat, the driver's door window had a problem and I couldn't open it because I didn't know if I would be able to close it. The wiper blade was damaged and didn't clean the windscreen, and there was no screenwash. A terrible experience, I don't recommend it to anyone. A real disregard for the consumer.

United Kingdom
Skoda Karoq
8/30/24

Pros: Drop off was smooth, no fake charges, changed cars without additional charges

Cons: Collection was awkward, gave us mini suv which wouldn't fit our luggage (only 2 suitcases), changed to different car took a while not best customer service loads of damage on 1st car

United Kingdom
Volkswagen Polo
8/27/24

Pros: Handing the keys back knowing I don't have to deal with them again.

Cons: Poor customer service when the car broke down.

United Kingdom
Renault Megane
8/22/24

Pros: Nothing rip off

Cons: Terrible miss sold

United Kingdom
Volkswagen Polo
8/19/24

Pros: Good price.

Cons: Slow return service. Car was in poor condition on collection with many scrapes and a few bumps.

United Kingdom
Renault Megane
8/18/24

Pros: Fast and efficient

United Kingdom
Toyota Aygo
8/13/24

Pros: I'm happy with it

Cons: It was very good deal

United Kingdom
Skoda Karoq
8/9/24

Pros: The process of dropping off a car takes approximately two minutes and the deposit is automatically realised afterward

United Kingdom
Renault Megane
7/23/24

Pros: the car I had wasn't as good condition as I'm used to getting from goldcar

United Kingdom
Renault Megane
7/21/24

Pros: Good price

Cons: Nothing

United Kingdom
Volkswagen Polo
7/18/24

Pros: No advance information about special terms imposed, said I would have to pay €300 extra insurance if I couldn't afford €1200 on one card

Cons: Had to hire a car from a different company instead.

United Kingdom
Volkswagen Polo
7/14/24

Pros: Nothing

Cons: Car was awful no air-conditioning working window sounded like it was going to break everytime you put it up inside was dirty windscreen couldn't see through the grease and build up on the inside just overall terrible

Slovenia
Skoda Karoq
7/11/24

Pros: It was nice and quick experience and never ever any bad experience.

United Kingdom
Skoda Karoq
6/25/24

Cons: Rude staff and a lot of extra charges where as other companies it's included in the price

United Kingdom
Volkswagen Polo
6/20/24

Pros: Staff at desk efficient

Cons: Didn’t want to help when we had a problem with the car they had supplied to us which was unsafe as the steering was dangerous as it locked at speed.

United Kingdom
Skoda Karoq
6/15/24

Pros: Efficiency.

Cons: Offered lower class of the car than the one we booked. Arguing that they had nothing better.

United Kingdom
Volkswagen Polo
6/11/24

Pros: See above.

Cons: Nothing.

Belgium
Fiat Panda
6/4/24

Pros: On attend longtemps au desk

Cons: Vieilles voitures, abîmées,vieil embrayage qui rend certaines manœuvres difficiles,vitres sales

Ireland
Renault Megane
5/30/24

Pros: Good value nice people

United Kingdom
Hyundai Bayon
5/29/24

Pros: Efficient pickup. Car was good.

Cons: We had to return to the desk to report additional damage not shown on the sheet. We were told anything under 2cm was ignored. It is a very long way from the desk to the car park, and we had to walk it twice. Amex not taken. Return procedure not clear, no spaces to leave the car in so had to leave in a Hertz space.

United Kingdom
Hyundai Bayon
5/29/24

Pros: Price was good, but there is usually a catch with Goldcar.

Cons: Car was far from clean on pick up. Now I am home they have tried to charge me for damage that was already there but thankfully I had been warned about Goldcar and was nearly caught out before in Portugal, but this time I took good photos of all marks on the car or I would have had a nice bill from them. You have been warned.

United Kingdom
Toyota Aygo
5/25/24

Pros: Always easy and fast and always a decent vehicle

Cons: Simple process and pleasant staff

United Kingdom
Skoda Karoq
5/16/24

Cons: The person checking the car, I had an issue with them and her attitude

United Kingdom
Toyota Aygo
5/8/24

Pros: Service was quick and efficient

Cons: Returning the car was a little bit confusing, i was unsure whether to leave the key in the box or with the agent

United Kingdom
Volkswagen Polo
5/7/24

Pros: Quick and easy

Cons: Car had a few dents and scrapes.

United Kingdom
Nissan Juke
5/6/24

Pros: Cheap and reliable

Cons: Long delay collecting car and couldn't send documents in advance.

United Kingdom
Renault Megane
5/5/24

Pros: Good communication, friendly service.

Cons: Very long queues and only one person serving.

Portugal
Ford Focus
4/26/24

Pros: Professional and very Nice

Sweden
Renault Megane
4/22/24

Pros: Friendly staff, easy pickup and drop off of the car and flexible times.

Cons: Car was clean, but the inside of the windshield had streaks as well as rest of the interior, think they need to change their microfibre cleaning towel and use an APC.

Ireland
Nissan Juke
4/22/24

Pros: Prompt service and Courteous staff

Cons: Bit difficult to find the Parking lot and the Car. Got low powered car.

United Kingdom
Volkswagen Polo
4/19/24

Pros: Customer service agents were friendly and professional.

Cons: Car smelled of smoke, no antenna so no radio, no satnav as it wasn’t installed.

United Kingdom
Nissan Juke
4/17/24

Pros: Very efficient at the airport desks

Cons: The car was in poor condition full of dents and visually poor

Lithuania
Nissan Qashqai
4/15/24

Cons: they changed a car to a lower class what was ordered without compensation. In spite of we bought full insurance, Goldcar asked for the additional insurance provided by them.

United Kingdom
Nissan Juke
4/13/24

Pros: We didn't take the car as we were so u happy with the service.

Lithuania
Volkswagen Polo
4/12/24

Cons: the car's tires were very worn, extremely old and split. Had not checked at the desk so was afraid of damage all the trip.

United Kingdom
Volkswagen Polo
4/9/24

Pros: Really easy to find and pick up/drop off was quick

Cons: N/a

Ireland
Fiat 500
4/9/24

Pros: Car was cancelled, waited 1.5 hrs in queue to be informed of this ??

Cons: Car was cancelled, we were not informed, queue wait to long, not happy

United Kingdom
Toyota Aygo
4/8/24

Pros: Fast and efficient, good value.

United Kingdom
Fiat Panda
4/4/24

Pros: Pick up agent was very efficient. Drop off quick and easy to find.

Cons: There was a 50 minute wait at pick up due to large number of customers. Probably just unlucky with bad timing of incoming flights. 2 members of staff, very efficient.

United Kingdom
Volkswagen Polo
4/2/24

Pros: Tatty car, scraped wing. No water in screen wash. Windscreen was filthy

Ireland
Ford Focus
4/1/24

Pros: Substantial Damage to rear back . This was highlighted on contract forms but not satisfactory.

Cons: Additional costs charged at desk of over 150 euros . Scandalous

United Kingdom
Fiat Panda
4/1/24

Pros: Very good until drop off

Cons: As stated not received my email confirmation of deposit being returned

United Kingdom
Nissan Juke
4/1/24

Pros: Very happy with customer service

United Kingdom
Volkswagen Polo
3/30/24

Pros: Was really good everything just a quick advice for those who are charge to returns they should be send it for a course of costume service

Cons: It’s not gold car problem it’s the employees need to be more approachable and how long it will take to said for a costumer thank you to choose us

Switzerland
Ford Focus
3/29/24

Pros: Scandal to rent car in such a bad condition. Not only was it bumped on all side, front seriously damaged, and clearly not cleaned inside.

United Kingdom
Volkswagen Polo
3/23/24

Pros: Minimal wait and fuss when returning the car. Cheap prices.

Cons: No staff around to report any additional marks. Instructed to send photo to email address. Pick up area dark, so difficult to check car condition on pick up.

United Kingdom
Nissan Juke
3/18/24

Pros: Fast friendly service

Norway
Ford Focus
3/13/24

Pros: Very Good

Cons: Wash the car outside when pick up the car

United Kingdom
Fiat 500
3/10/24

Pros: Quick and efficient

Ireland
Volkswagen Polo
3/9/24

Pros: All very smooth and friendly

Cons: The car was not in the bay I was told so wasted 20 mins but staff apologised and drove me to the main lot

United Kingdom
Volkswagen Polo
3/9/24

Pros: There was nothing good about GOLDCAR rental and I will never ever rent from them again!

Cons: Got to the desk at 10:50 and the car rental was not due until 11:00, the guy at the desk has told me I have to wait until 11:00 as the car is not ready yet and he has no keys for it. I waited for 10 minutes for him to then say that now the car is ready. He was rude and impolite! When filling in the documents he did not explain anything and I have had to ask all the questions myself. I have purchased excess free insurance policy with DiscoverCars.com but was then told on the spot that I have to p

United Kingdom
Nissan Juke
3/8/24

Pros: Smooth process No hiccups Got deposit back in a day

United Kingdom
Fiat Panda
3/5/24

Pros: Simple, efficient, friendly

United Kingdom
Nissan Qashqai
3/5/24

Pros: Quick and easy

Cons: Lots of damage to car. Dirty inside

United Kingdom
Volkswagen Golf
3/4/24

Pros: The car was clean inside and out.

Cons: The time taken to check the car out. Rental company employee tried to sell additional insurance cover which I already had… and didn’t explain clearly.

United Kingdom
Fiat Panda
3/4/24

Pros: Nothing

Cons: It was disgusting, i was charged 413 euros , rushed to pay at desk. On the discover website when getting a quote I thought it was going to be a lot less .413 euros was taken out of my account, with 133 euros fuel deposit, so I was charged 280 Euros for rental, I hope I get the fuel deposit back

United Kingdom
Volkswagen Polo
3/4/24

Pros: Swift no messing around

Cons: N/A

United Kingdom
Volkswagen Polo
3/4/24

Pros: Service at desk was clear and efficient

Cons: There was not enough staff members and the wait time was over an hour

United Kingdom
Volkswagen Polo
3/3/24

Pros: It was relatively quick and easy. Car was quite good

Cons: First car was so badly damaged the headlight was loose so had to change the car.

United Kingdom
Ford Focus
2/28/24

Pros: Friendly staff

Cons: Screenwash not filled.

Ireland
Nissan Juke
2/27/24

Pros: Easy check out with friendly staff 💜

Cons: Long long long queue ( 2 hours ) at check in

Netherlands
Ford Focus
2/26/24

Pros: just the returning and than still have to wait if the deposit of 149 comes back. i don't trust it

Cons: the people of the desk by picking up. A VERY long site of people waiting and than 1 of the 3 working people who says: i'm going to eat now. And the information they gave. 1400 deposit or 176 EXTRA insurance. INSANE!!

United Kingdom
Fiat Panda
2/25/24

Pros: Nothing

Cons: Being ripped off 60 euros even though the tank was full

Denmark
Nissan Juke
2/24/24

Cons: They were not willing to help to install the baby seat. They took too much money from our bank account. The car was in a really poor condition.

United Kingdom
Volkswagen Polo
2/23/24

Pros: Easy pick up/drop of keys in terminal. English spoken. Car reluable.

Cons: Given a 3 door car, when 5 door requested and paid for in advance, hence squeezing two big bags in was difficult.

United Kingdom
Volkswagen Polo
2/23/24

Pros: The car worked and was reasonable value for money.

Cons: Stressful, lengthy pick up. Duplication of bureaucracy - pre authorisations were ignored by them. I had registered my license in advance - yet we had to go through the process of registration at the desk. The clerk who checked me in pushed Gold Car’s insurance aggressively, my pre purchased cover notwithstanding.

United Kingdom
Nissan Qashqai
2/22/24

Pros: Nothing really. Drop off was ok I will never use gold car again

Cons: The car collection process was the worst customer experience I have ever had. The tyres on the car were bald

United Kingdom
Nissan Juke
2/21/24

Pros: People serving were helpful and efficient

Cons: Car had exterior damage, although documented not ideal for price paid. Pick up was a nightmare. 1 hrs 20 minutes. 2 agents not serving anyone in this time and leaving another 2 agents to deal with every customer

United Kingdom
Fiat Panda
2/21/24

Pros: Nothing

Cons: They are thieves

United Kingdom
Fiat Panda
2/18/24

Pros: Average

Cons: All takes too long. Very impersonal.

Netherlands
Ford Focus
2/17/24

Cons: Overall it costs me an unexpected 70-80 euro more.

United Kingdom
Volkswagen Polo
2/17/24

Cons: how expensive the car insurance was

Ireland
Volkswagen Polo
2/15/24

Cons: Child seat robbery

Ireland
Volkswagen Polo
2/15/24

Pros: It was a car

Cons: They spend too much time trying to sell you insurance covet and additional services

United Kingdom
Volkswagen Polo
2/14/24

Cons: Was very unhappy as took 2h to get car and the charged £298 extra

United Kingdom
Fiat Panda
2/13/24

Pros: Easy drop off. Shame the collection wasn’t as efficient.

Cons: Dreadful wait to collect the keys and get sorted.

Italy
Fiat Panda
2/11/24

Pros: The customer Assistant was friendly.

Cons: They asked us to pay another incuranse to avoid leaving the deposit and did not accompany us to the parking.

United Kingdom
Volkswagen Polo
2/10/24

Pros: Helpful friendly staff.

Cons: Email sent with link to where to find returns office in Spanish. I couldn’t find any information about where to return the car. In the event, it was pretty well signposted on arrival back at the airport but k owing this was the case would have been helpful

France
Volkswagen Polo
2/9/24

Pros: l'amabilité du personnel

Cons: la file d'attente au comptoir.

United Kingdom
Ford Focus
2/9/24

Pros: Giving the car back was easy

Cons: Very very very slow. Grumpy staff. Car was in poor condition

Italy
Nissan Juke
2/7/24

Pros: Kindly and helpful person on front desk

Cons: No relevant problem. Good service

Czech Republic
Ford Focus
2/4/24

Cons: - They charged us 1500 EUR as deposit, it's much more than usual - Very slow check in at the counter - They send us a non-compliance policy fine of €61 full to full tank. The tank was filled on the way to the airport. The vehicle was taken by an employee after an inspection without any findings. Complaint sent. - They forced us to another car for a large extra fee, expensive insurance - They send us They

Norway
Volkswagen Polo
2/4/24

Cons: I payed full insurance when i said i should not have…i,m waiting for the money yet….it,s been 14 days noe and i,m still waiting….

United Kingdom
Fiat Panda
1/29/24

Pros: Nothing

Cons: 3+ hours queuing to pick up the car. The price just wasn’t worth it.

United Kingdom
Fiat 500
1/24/24

Pros: Ease

Cons: All emails in Spanish

Netherlands
Nissan Juke
1/22/24

Pros: Really bad, bringing back the car.. only searching for a spot so they van charge.. the whole care was already damaged.. but try to make money that way =(.. lady from the return agressive and nof capable for the job.. bad fealing from it all..

United Kingdom
Fiat Panda
1/21/24

Pros: Great value car hire that made having a car accessible

Cons: Pickup part of entering info onto system - approx 30 mins to get keys

Finland
Ford Focus
1/21/24

Pros: Very friendly

United Kingdom
Fiat Panda
1/20/24

Pros: The price.

Cons: Lots, had to queue for two hours. Then not told that the car was parked in another car park. When we found the car it was only half full of petroleum. The car had lots of damage not listed. So I had to go back to the office a long walk and back to the queue! Told to email the details to the customer service email. This i did but never received a reply. When I handed the car back they had no knowledge of the problem. Very poor.

Luxembourg
Nissan Juke
1/17/24

Pros: Cheap

Cons: 1h wating to get the keys

United Kingdom
Volkswagen Polo
1/14/24

Pros: Quick service

Cons: had a bit of trouble locating the car at the airport

United Kingdom
Fiat 500
1/12/24

Pros: Always provide a simple collection and return

United Kingdom
Ford Focus
1/9/24

Cons: Rental car was VERY damaged - on top of that I was charged for damage that was ALREADY THERE!

United Kingdom
Fiat Panda
1/8/24

Pros: I got a nice upgrade out of it.

Cons: trying to sell you their insurance when you don`t need it, not giving proper instruction on where the car was.

United Kingdom
Nissan Qashqai
1/7/24

Cons: Unclear instructions, paid extra for comprehensive cover as they informed me the cover I had paid for through discovercars wouldn’t cover in case of a claim and if I declined their cover I would have to put down a €1400 deposit. Also charged €60 for not returning the car with a full tank when I was not told to and I only used a quarter of a tank

United Kingdom
Fiat Panda
1/2/24

Pros: He expects some kind of Employee Award because he was the only person in this company who really left the best impression of your company Name is Andrea And the lady who gave me the front desk car, due to my size and family, suggested a car that was better than what was on offer

Cons: For such a new car, every element was scratched or damaged OSD car office, it's some kind of misunderstanding, no one will help us, they didn't take away my concerns about the condition of the car, and the policy about a full tank is fiction, 1/4 of the tank was missing, for which I have evidence and photos... but for me it's not a problem, I personally returned it with a full tank. and clean, and Mrs. Andrea when picking up the car was very helpful and nice

United Kingdom
Fiat Panda
1/1/24

Pros: They are slow cunts.

United Kingdom
Volkswagen Polo
12/29/23

Pros: So happy with goldcar gran canaria. Amazing amazing amazing.

Netherlands
Volkswagen Polo
12/29/23

Pros: Quick and easy

Sweden
Fiat Panda
12/28/23

Pros: Friendly staff, service minded, honest, informative

Cons: High deposite, support via phone

United Kingdom
Nissan Qashqai
12/27/23

Pros: Initial offered car had multiple faults and eventually not safe for road use. Hire agent offer a replacement that was in good condition and clean, however this was smaller than the class booked originally

Netherlands
Fiat Panda
12/25/23

Pros: Perfect service everything ok

Cons: Nothing, all was good and ok

France
Fiat Panda
12/25/23

Pros: Rapidité

Cons: Pas de traduction française des documents remis, et des explications en anglais trop rapides (en regard de mes difficultés de compréhension de la langue) Flou sur l'assurance prise auprès de discovercars.com (full coverage) et celle chez Goldcar (qui considèrait que je n'étais pas en"full insurance") Lors de la restitution du véhicule en fin de location, amabilité moyenne de l'agent

United Kingdom
Nissan Qashqai
12/24/23

Pros: The arrival desk was easy to find, with good signage.

Cons: The queue was vey long (not Goldcars fault) but the speed of service was exceptionally slow, taking over an hour to collect. The staff were not engaging or pleasant.

Netherlands
Nissan Qashqai
12/24/23

Pros: Horribly!!! I was an hour too early so he let me wait since the car wasn’t ready. He did have another for 100 euro more but I didn’t do it. I waited an hour with a crying baby and then got the car.

Cons: When I needed to pick it up the car was tucked away far and I needed to look for it for 20 minutes .. when I found it .. it was still uncleaned! The cleaning guy said the car was there for a few days already so the whole story about me needing to wait an hour was bullshit and I got a fully dirty car.

Ireland
Volkswagen Polo
12/19/23

Pros: Quick and easy

Cons: No agent on ahead to confirm marks when collecting or dropping the car. We needed to take a video in the dark.

United Kingdom
Nissan Qashqai
12/18/23

Pros: The agent at the pick up desk was great. Very good price

Cons: Car park area where the car was picked up from was extremely crowded. Very difficult to collect and park the car without damaging the car. Also couldn't see any options for automatic cars? But maybe we missed this!

Italy
Nissan Juke
12/17/23

Pros: Very good and fast check in car.

United Kingdom
Fiat Panda
12/14/23

Pros: Easy desk spoke English, tried to be helpful

Cons: Had to prompt to get a receipt for return of car and state etc which they emailed through a bit later

United Kingdom
Fiat Panda
12/13/23

Pros: Very good service

Cons: Nothing

United Kingdom
Fiat 500
12/11/23

Pros: Nothing

Cons: The fact that I was conned into paying for extra insurance. The attitude of the operator behind the desk. The fact that it set the trip off on a sore footing

United Kingdom
Volkswagen Polo
12/8/23

Pros: Collection of the car and drop off of car was very simple and easy to complete.

Cons: Turning up at the Goldcar desk approximately 50ins early due to flight arriving sooner was told that I couldn't have a the car until 16:00 but could pay an extra €81 to take then, was a little bit disappointed by this service, so had to hang around the airport until 16:00

United Kingdom
Fiat Panda
12/8/23

Pros: The car was not at the pick up had to go back to the desk for another car. Not professional

United Kingdom
Nissan Juke
12/4/23

Pros: Easy and quick

Cons: car recieved was sub quality to advertised model

Ireland
Fiat Panda
11/30/23

Pros: Great staff, amazing online customer service, they offered me a better car without raise the price, and car + credit card deposit return was very fast. Highly recommended.

Cons: Extra charge regarding the time I pursue my driving license. Two months ago I went on a trip and rented a car through do you Spain.com with thrifty and there was no over charge related to that.

Netherlands
Volkswagen Polo
11/28/23

Pros: Good service

Poland
Fiat 500
11/26/23

Pros: Car is fine. Staff heeeeell noo!

Cons: Kindness and pleasent of Staff in the office Keeping money over 1000€ during 30 days. Thats scandall.

Denmark
Fiat Panda
11/24/23

Pros: Little wait. Fast checkin. No attempt to sell extra insurance.

Norway
Ford Focus
11/19/23

Pros: Hyggelig betjening

Cons: Litt lang tid å hente bilen. Stor kø. Mye burde vært klargjort på forhånd.

Germany
Fiat Panda
11/17/23

Cons: Tried hardly to sell additional insurance although booked full coverage already.

Ireland
Fiat Panda
11/14/23

Pros: Wypożyczenie bez żadnych problemów, nawet dostałem lepszy samochód niż myślałem

Cons: Servis szybki i bez problemu

United Kingdom
Nissan Juke
11/12/23

Pros: The team downstairs at the parking was extremely helpful.

Cons: The staff at the check-in desk are not really willing to provide services; moreover, they seem focused on completing the payment process and moving on quickly. They haven't had the car I booked (that's fine) but the similar one they offered, it hasn't had parking camera and wireless connectivity, the reason I booked the model I prefer. They weren't really interested to come into a constructive resolution, they offered a way more expensive solution with a extra cost of €30/day... Unprofessional.

Sweden
Volkswagen Polo
11/8/23

Pros: Service at desk

Cons: Difficult to find the car ...

Russian Federation
Volkswagen Polo
11/6/23

Cons: VW AppConnect function was disabled, so couldn't use phone navigation on the car screen.

Hungary
Volkswagen Polo
11/6/23

Cons: The car was pretty much damaged.

United Kingdom
Volkswagen Polo
11/5/23

Pros: Andrea the staff member gave 10/10 service.

Cons: Goldcar was completely understaffed for the number of bookings they’d taken on. An hour wait and a half hour drop off is unacceptable. The car was awful and definitely not an upgrade. Insurance is a scam, I’d booked my own for £10 but had to pay £130 as my card daily limit hadn’t been changed to cover the deposit - which conveniently is just over £1000. The fake added mark was the biggest let down, the car was so scratched and battered the report would look ridiculous.

United Kingdom
Volkswagen Polo
11/1/23

Pros: Quick email confirmation of drop off

Cons: No one in check in desk on return

United Kingdom
Nissan Juke
10/30/23

Pros: A seamless, easy and all round positive experience

United Kingdom
Nissan Qashqai
10/21/23

Pros: I liked everything

Cons: Friendly

United Kingdom
Fiat Panda
10/21/23

Pros: Car OK

Cons: High security deposit

United Kingdom
Volkswagen Polo
9/18/23

Pros: No representative to take possession of car.

Cons: Not all the chips and marks were accounted for on the previous damage sheet which was a slight concern.

United Kingdom
Ford Focus
9/16/23

Pros: Fran at the desk was very courteous and efficient

Hungary
Ford Focus
9/12/23

Pros: Everything was cool :)

United Kingdom
Fiat 500
9/10/23

Pros: Price, ease of collection

Slovenia
Volkswagen Polo
9/1/23

Cons: They requested 1.127 € deposit for a car that was already destroyed all over and nobody bothered to check the car when I returned it and now I'm still waiting for the deposit to be returned - if ever!

United Kingdom
Fiat Panda
8/28/23

Pros: Competitive rates

Cons: Long queue at rental desk and fairly slow moving. Annoyed that we payed more for next size up from smallest car but still received a Fiat 500. Not really acceptable.

Portugal
Fiat 500
8/25/23

Cons: I was in a line for 30 min just to drop off the Key that is a operation that takes 3 seconds! You have to be more effective in this process! We shouldnt need to talk to an agent for this.

Netherlands
Fiat Panda
8/13/23

Pros: No nonsense, when something went wrong, a great solution was offered.

Cons: Nothing

Switzerland
Ford Focus
8/8/23

Pros: The employees are really friendly and easy going.

Cons: They could not help me at the desk for prolonging my car rental for 3 days. So I had to book additionally.

Slovenia
Fiat Panda
8/3/23

Pros: That they gave me another car.

Cons: Deception.

United Kingdom
Nissan Qashqai
7/31/23

Pros: Good service, although when the car was returned no one was around at first, when someone appeared they did not speak English.

Cons: Hidden charges. I felt like I had to pay the insurance cover which meant I was covered. But I’d understood that having money on my card would be cover. It appeared that if the car was scratched it would cost £350. This was not explained fully before.

Norway
Nissan Juke
7/31/23

Cons: didn't get paid warranty for the car after several attempts they wanted me to pay 140 euros instead of warranty and they said this you can't get it back when the car is delivered way take a taxi to laspalmas and late after dinner came back to try again finally got I paid for the car. They wanted a warranty, but didn't get a full refund and I'm still waiting for an answer.

Switzerland
Ford Focus
7/16/23

Pros: Had a brand new car & the drop off was very efficient.

Cons: I need to wait each time quite a bit to get the car. The online check-in does not help at all.

Italy
Nissan Juke
6/30/23

Pros: Cleaness

Cons: Big mess with the reservation. Wrong documents. They didn't care about the error they did. Never agaib

United Kingdom
Nissan Juke
6/25/23

Pros: I want a refund

Cons: I want a refund

United Kingdom
Ford Focus
6/11/23

Pros: Lots of dents and scratches. Hard to change gear after 20mins of driving. Kept getting stuck in 1st gear. Gran Canaria -Skoda Scala - 0928 LSD - staff were excellent, very helpful

United Kingdom
Nissan Juke
6/11/23

Pros: Ease of finding their checkbinndesk

Cons: The hire car I was provided had a flat tyre. Had to wait over an hour to get another car.

United Kingdom
Ford Focus
6/9/23

Pros: Everything was perfect, pick-up and drop off very short time and a reliable, almost new car.

Cons: Nothing

United Kingdom
Ford Focus
6/1/23

Pros: The customer service at the desk was great.

Cons: When actually collecting the car we were told that there was no damage but when we went to retrieve the vehicle from the collection bay it was dented and scratched in various locations although the paperwork said there was no damage I had to wait for the representative in the parking lot to return to get the vehicle rechecked and video all the damage, The representative Pamela was exceptionally helpful but this process took about 50 mins, also I couldn’t fit both cases into the boot

United Kingdom
Nissan Juke
5/31/23

Pros: No queue, easy to deal with

United Kingdom
Nissan Qashqai
5/26/23

Pros: Nothing they didn’t except my voucher and made me pay again on site over €420

Cons: Nothing

Switzerland
Ford Focus
5/7/23

Pros: They are not complicated at all.

Cons: Even though I did the online check-in I was waiting for about an hour to get the car. There were two agents working, but it took forever. The advertisment of the online check-in promises something that's not offered...

United Kingdom
Fiat Panda
5/6/23

Pros: Quick service but had to wait along time in big que

Cons: Very slow only service only one person working big ques

Germany
Fiat 500
5/5/23

Pros: Da war keiner

Cons: Bei der Abgabe ein Bericht gleich vor Ort ist bei den vielen Schäden schon ganz gut.

United Kingdom
Fiat Panda
4/26/23

Pros: Quick to receive the car

Cons: Tyre exploded as I was driving on the motorway and they were so u helpful.

United Kingdom
Volkswagen Polo
4/23/23

Pros: Reliable car

Cons: Too long to get through the queue.

Spain
Fiat Panda
4/22/23

Pros: A big disaster

United Kingdom
Volkswagen Polo
4/19/23

Pros: Nothing at all. The whole thing was a rip off and proves how terrible Spanish car hire is.

Cons: Everything, utter thieves and would never use Goldcar again.

United Kingdom
Fiat Panda
4/19/23

Pros: Average

Cons: When getting the paperwork. The number of X's showing where there was damage was unbelievable!

United Kingdom
Nissan Qashqai
4/15/23

Pros: No issues on drop off, good value

Cons: Took over 50 mins to pick up car, long queue, slow check in staff

Sweden
Volkswagen Polo
4/14/23

Pros: Fast service, friendly staff

Cons: The car itself is scratched all-round.

United Kingdom
Volkswagen Polo
4/13/23

Pros: Terrible

Cons: Will never recommend

United Kingdom
Volkswagen Polo
4/11/23

Pros: Easy to find desk, quick to get the keys

Cons: They didn't explain very well where we the car was parked for pick up, it was not where they said it was. They didn't tell us where to return it.

Italy
Fiat 500
4/11/23

Cons: The car had a couple of extra damages not reported in the sheet (and I’m quite sure they will not be reported in the next rent)

Poland
Nissan Juke
4/8/23

Cons: Im still waiting for refund money from you

United Kingdom
Ford Focus
4/4/23

Pros: Decent car - skoda scala at good price

Cons: 3 hour queue. 50m long. It’s not like they wouldn’t know that many people were coming, but they only put 2 staff on.

United Kingdom
Fiat Panda
4/3/23

Pros: Nothing. Whole task was an ordeal.

Cons: Very slow service. Staff insisted on trying to sell extra insurance to everyone even if they already had it. It took one and a half hours to serve fifteen people. The car we eventually picked up had damage to every panel. It drove fine though and fitted our luggage ok.

United Kingdom
Fiat Panda
3/31/23

Pros: Very patient staff (2 people)

Cons: We waited two and a half hours. Not the staff fault. Simply overwh

Norway
Ford Focus
3/30/23

Pros: The return of the car was caotic

Belgium
Ford Focus
3/30/23

Pros: Rien

Cons: le manque de professionnalisme et d’honneté.

Spain
Nissan Juke
3/29/23

Cons: If you bought full coverage they made you leave a deposit of 1500 euros (1400 + 90 gasoline) and if you made a scratch of more than 2mm they automatically deducted 700 euros These abusive conditions forced you to hire full coverage, which had an abusive price compared to other companies

United Kingdom
Nissan Juke
3/26/23

Pros: Polite. Good value.

Cons: Not enough staff. Having to wait 2hrs 30mins to pick up car.

Netherlands
Nissan Juke
3/21/23

Pros: Het gemak is groot! En krijg netjes de borg van de creditcard terug.

Cons: Auto met ongeveer halve tank ingeleverd, kosten 94 euro. Zelf aftanken was goedkoper geweest.

Spain
Volkswagen Polo
3/21/23

Pros: Gold car es una estafa pero lo que realmente es una verguenza es esta pagina y sus seguros

United Kingdom
Ford Focus
3/21/23

Pros: The price was good and the car was fairly new meaning it was in good condition. The desk staff were friendly (eventually).

Cons: Not enough room to type this properly but no car for us even though we booked weeks ago, finally got a bigger car (didn’t seem to have one of these either). Sent to car park, waited ages and ages only for desk guy to appear saying car wasn’t being cleaned the keys had been locked in the office so we were waiting for nothing. Given vague directions miles across airport which took ages to find. We were not impressed.

United Kingdom
Fiat 500
3/18/23

Pros: As above

Cons: As above

United Kingdom
Nissan Juke
3/12/23

Pros: Price

Cons: Time of collection and tiny parking space

Norway
Nissan Juke
3/12/23

Pros: Fair price, easy drop off.

Cons: Spent an hour to find the car and no representative at the office in garage.

United Kingdom
Volkswagen Polo
3/8/23

Pros: Worst rental company with rude staff and horrendous policies.

Cons: Everything!

Spain
Volkswagen Polo
3/7/23

Pros: nothing.

Cons: The car was dirty and the engine didn't sound great from the start. The battery failed. We had to call the recovery service and get the car started so we could get it back to the airport to get a new car. A day of our holiday wasted. Never again with Goldcar.

United Kingdom
Volkswagen Polo
3/7/23

Pros: friendly, efficient..drop off easy

Cons: wait to pick up at desk

Italy
Fiat Panda
3/5/23

Pros: Velocità e serietà senza trucchi

Slovenia
Volkswagen Polo
3/4/23

Pros: Clean, efficent car.

Cons: I had to pay additinal 180€ fee to rent a car due to actual refundable fee was not precisely specified before car rental. My credit card limit was consequently too low. Very disapointed.

United Kingdom
Volkswagen Polo
3/2/23

Pros: Nothing.

Cons: Extra £140 charge, car was scratched, dented and outside was dirty. Think they gave us their worst car.

United Kingdom
Ford Focus
2/28/23

Pros: Smooth process

Cons: Car was not washed on outside Deposit too high and too long to be returned

United Kingdom
Volkswagen Polo
2/25/23

Pros: The car was bigger than we expected

Cons: The car was parked far away and had a lot of scratches It also struggled with overheating going up long inclines

United Kingdom
Volkswagen Polo
2/23/23

Pros: REturn handling was excellent - very quick and efficient.

Cons: Long queues of unbooked customers prevented us from picking up our pre-booked car quickly, and as a result, we were delayed by nearly an hour, which is unacceptable,

United Kingdom
Volkswagen Polo
2/20/23

Pros: Car had so many minor exterior damages - checking 30 damage areas is a lot. Windscreen wipers needed new blades and were unsafe Loud noise at certain revs and torque - indicating mechanical issue Fuel level was not properly full on collection

Serbia
Nissan Juke
2/19/23

Pros: I would like everyone to be able to read what the Goldcar agency is like. on top of that, they don't even help you pick up the vehicle, and especially when you return it, there's no one to pick it up, you just put the key in the box. terribly unprofessional!!!!!!!!!!!! SERVICE DISASTER THEIR LICENSE SHOULD BE TAKEN AWAY NEVER AGAIN

Cons: I would like everyone to be able to read what the Goldcar agency is like. on top of that, they don't even help you pick up the vehicle, and especially when you return it, there's no one to pick it up, you just put the key in the box. terribly unprofessional!!!!!!!!!!!! SERVICE DISASTER THEIR LICENSE SHOULD BE TAKEN AWAY NEVER AGAIN

Hungary
Fiat 500
2/19/23

Cons: The advertised price is absolutely not true! They deduct hundreds of euros during the rental. Nobody rents here!

United Kingdom
Nissan Juke
2/18/23

Pros: Fast picking up, easy dropping off

Cons: No damages in the condition report upon collecting the car, but after going to the car park we found that the car had plenty of scratches and marks all around car, it was also very dirty inside (even found dog food on the back seat). Had to go back to the desk to ask for someone to come and make a new report.

United Kingdom
Volkswagen Polo
2/14/23

Pros: None existant. Massive wait. No help. Rude.

Cons: Massive wait and then told wouldnt take my valid UK driving licence. Company policy. Buy. Not my problem.

Sweden
Volkswagen Polo
2/14/23

Pros: Good car, fast service, friendly staff

Cons: The car is parked on the other parking outside the terminal, but the staff helped me to get there. The car itself didn't connect to Android Auto via bluetooth, only via cable.

Hungary
Fiat Panda
2/13/23

Pros: the long que for taking up

Cons: waiting for my money back

United Kingdom
Nissan Juke
2/12/23

Pros: Nothing

Cons: Unfortunately, there is not enough space in this field to list the several failures by the Supplier in virtually every aspect of the contract, so I shall just say that on my return to the UK I found that they had taken 257.57 EURO from my Credit Card on the third day after collection without any explanation (The car was returned with a full tank of petrol and no damage as required )

United Kingdom
Ford Focus
2/8/23

Pros: Scam company They are trying to rip people off

Cons: Pinning pre existing damage on customers

United Kingdom
Fiat Panda
2/6/23

Pros: Very good and professional

United Kingdom
Volkswagen Polo
2/6/23

Pros: Service was fine didn’t have proper driving license

Ireland
Volkswagen Polo
2/3/23

Pros: Staff friendly and efficient

Cons: A lot of marks on exterior of car

Poland
Nissan Juke
2/2/23

Pros: Nice personality and efficient service.

Cons: Car was battered and scratched on all sides. It wasn't cleaned. The car was too small to fit two suitcases, so the one had to be on the back seat..

United Kingdom
Volkswagen Polo
1/31/23

Cons: We arrived early and were not able to pick it up. They charged us for cleaning.

Norway
Volkswagen Polo
1/31/23

Pros: Cheap price.

Cons: Old car, with a lot of scratches in the paint. Seats was dirty, and cleaning of the car was not goldcars first pri. Wery unsure to sign for that kind of car in a dark parking-garage.

United Kingdom
Nissan Juke
1/29/23

Pros: All at airport and competitive pricing

Cons: Quite a few scratches on car, if we had not taken photos I wonder if we would have been charged ?? Credit card deposits

United Kingdom
Volkswagen Polo
1/29/23

Pros: All in good service

Ireland
Volkswagen Polo
1/28/23

Pros: One car was ordered online, another one was given at the airport. Prepaid twice

Switzerland
Fiat Panda
1/27/23

Pros: the rapidity of dropping off the car and the kindness of staff there

Cons: the price exagerated for a FIAT 500 and the unkindness of the agent, probably only focused on making biggest profit

United Kingdom
Fiat Panda
1/25/23

Pros: Price is unbeatable.

Cons: Arrived 20 minutes earlier to the desk and was forced by the representative to wait if not agree to pay additional money for other car. I did prefer small cars so was waiting at the back of the cue- not efficient at all.

United Kingdom
Fiat Panda
1/24/23

Pros: hi all was ok

Cons: hi only problem when i picked car up i was told the full insurance i paid was not to do with them and i would still need to pay if there was a problem

United Kingdom
Fiat Panda
1/24/23

Pros: Quick easy collection service and good price.

Cons: The offer of extra insurances when collecting the car. insurance was in place within the original hire.

Ireland
Fiat Panda
1/23/23

Pros: Efficiency and great value for money.

Cons: Nothing of note.

United Kingdom
Fiat Panda
1/16/23

Cons: Staff weren't very pleasant to deal with at the desk or picking up or dropping off the vehicle, the vehicle had very high mileage and lots of minor damage all over the vehicle.

United Kingdom
Fiat 500
1/14/23

Pros: Very Professional and simple especially the pick-up and Dropoff

Cons: Windscreen blades need to be replaced and also top up the water for the Windscreen

Finland
Fiat Panda
1/5/23

Pros: Everyone was really helpful!

Cons: That you have to leave such a big amount of money as deposit

United Kingdom
Nissan Juke
1/2/23

Cons: I couldn't rent a vehicle.

United Kingdom
Fiat Panda
1/2/23

Cons: Hidden costs, car was a wreck.

United Kingdom
Fiat Panda
12/30/22

Pros: Easiest service ever

Cons: Well spoken customer service.

Denmark
Nissan Juke
12/28/22

Pros: They are available

Cons: Very dirty car. Chokolate on steering wheel and seats. I have two young kids so I am used to it, but this was not cleaned at all before pick-up.

Finland
Fiat 500
12/22/22

Pros: Price

Cons: They take the signature electronically on a pad and duplicate it on several forms, which the customer has not seen. They also try to charge for an old scratch on the car. Remember to take pictures of the scratches before you leave the pick up point.

United Kingdom
Fiat Panda
12/19/22

Pros: Easy pick up at the airport with a choice of cars

Cons: Nothing

United Kingdom
VW Polo
12/18/22

Pros: Fast & efficient

Cons: The car was a little under-powered for touring Gran Canaria's mountains.

United Kingdom
Fiat 500
12/12/22

Pros: Absolutely nothing!

Cons: Car would never show a full tank even with tank overflowing. Explained at drop off and still got charged penalties. Car was overall bettered.

United Kingdom
VW Polo
12/12/22

Pros: Online check in was super efficient Staff did not try to sell insurance

Cons: No real problems

Hungary
Volkswagen Polo
12/11/22

Cons: The agent wanted to sell additional insurance and claimed deposit cannot be left with a debit card what we explicitly checked with the Goldcar Madrid office in advance. Agent was impolite and pushy. Negative experience is not about DiscoverCars but Goldcar local rep.