Goldcar at Malaga Airport

Pros: Price and ease of pick up

Cons: Not a big concern for me personally, but the outside of the car wasn't wash/cleaned, this making any damage more difficult to see. Other than that the car was perfect.

Pros: Nice car, great price and drop off went smoothly

Cons: Pick wait was horrendous. Had to wait over an hour as insufficient staff on duty.

Pros: Terrible

Cons: They overcharged more than 200 euro's

Pros: Easy

Cons: Extraordinary delay on pick up due to office relocation

Pros: Price, ease of pickup/ drop off

Cons: Pressurised to buy additional insurance at pick up.

Pros: The return process was easy and quickly finalised

Cons: The booking desk was not easy to find and the gold employee at the desk was not customer focussed and not really helpful

Pros: Ease of drop off and friendly drop off staff

Cons: Bad attitude of male member of staff on pick up of car. Difficult to find car signage not good to locate it

Pros: Easy to locate, car was available and clean.

Cons: Car wasn't what I had reserved. The car that I got didn't feel quite as good. I'm happy to be given an alternative but expect the same level of car. I was offered at an upgrade but would have had to pay extra. The upgrade cars offered felt more like the car I had booked to what I received in my opinion.

Pros: Friendly but 90 minute collection delay due to systems being down. Check in on final day was quick and agent was very helpful.

Cons: Systems down on arrival.

Pros: Good car and good price

Cons: The location to pick up the car after checking in at the Goldcar desk in the airport terminal is very hard to find. It took us 30 mins just to find the car as it was on a level of the car park which only some lifts went to and at the very far end of the car park. The agent at the desk did not provide correct directions.

Pros: No hard sell. Factual upon pickup, friendly service.

Cons: Over 1 hour wait time to collect car.

Pros: Absolutely nothing

Cons: Absolutely everything...including being scammed

Pros: A ticket system is in place so they see people in turn.

Cons: Despite the ticket system we waited around 40 minutes to be seen. The didn't have the automatic car we had booked & were offered lots of poor choice Manual G.box cars instead. We only drive automatics and had to wait another two hours for an automatic to become available. Despite the long wait they even charged us an additional €40 euros to return the car two hours later than our scheduled time on our booking. The paperwork showed roughly 20 X marks to denote scratches.

Pros: Absolutely nothing

Cons: Car was advertised on Discovercars as £180 the extra costs and fees from goldcar made it cost over £500. Waited to be given the car at Málaga airport for an hour and a half. After waiting an hour and a half to be served I was told the car I reserved was not available so I was given a different smaller car for the same price without a discount. It would have been more sensible to get a less budget car rental that didn't have hidden costs at every opportunity.

Pros: Easy drop off

Cons: The 90 minute wait to collect keys.

Pros: Helpful staff, car available.

Cons: Queue for picking up car.

Pros: Prompt efficient polite

Cons: Explanations of ‘extra charges’ insurance cover variation .

Pros: Brand new car , speedy pick up, key just drop it off, all deposits returned and no insurance hard sell

Pros: Agent helpful and clear on collecting

Cons: Nothing

Cons: Wasn't allowed to pay the balance with my Revolut and the deposit by credit card. Both had to be with a debit card. Presigned re condition of the car. Asked for full price and only when I queried that I had prepared the insurance was it reduced. Car fine just left me feeling uncertain about when other hidden extras were going to be charged even now.

Pros: Overcharged which was not mentioned until I looked more at paperwork

Cons: Cunning trying to charge me more. Poor service when I called to discuss.

Pros: Easy and quick return of car.

Cons: Very hard sell for goldcar full insurance. We purchased DiscoverCars full insurance in advance but told at the desk that this was worthless and that if the car was hit we would be liable for the full value of the car, not just the deposit. Bad attitude from the representative when we declined the company’s insurance and left the desk with doubt on our DiscoverCars full insurance and an upsetting start to our holiday.

Pros: Cheap as chips (out of season) and in the terminal

Cons: Disabled travellers needed the car we ordered for large wheelchair. As usual for many companies they tried to give us a smaller car, had to pay more than our rental cost for the week for an upgrade to something suitable

Pros: The service was very good

Cons: Had to pay €158 extra for insurance which I thought was included in the price.

Pros: Helpful friendly and overall great service

Pros: Proximity from the arrivals terminal.

Cons: Everything after the moment I turned up to collect.

Pros: quick return process

Cons: Service was bad, no explanation to why I had to pay more money and then the car was dented on every panel and filthy

Pros: It was easy and the staff were friendly.

Cons: I just didn’t like this particular car and I don’t like the way the extra costs of paying for additional insurance are pushed upon you.

Pros: Fast, friendly and efficient

Cons: Nothing

Pros: Very effecient

Cons: Pushy agent with the extra insurance, The mg zs is a horrible car

Pros: Not much

Cons: The back seat wasn’t clicked in properly. It took us ages to find the vehicle. It was a relatively new SUV, with no sat nav or parking sensors. The parcel shelf wasn’t fitted, it was left loose in the boot. Signage on the return drop off could be better. The parking spaces were THAT tight I was literally CM’s from a concrete post and the car parked the other side. It wasn’t clear what we had to do on drop off. I had to ask in the office. I didn’t know we’d have to wait whilst the car was

Pros: They were very clear with their decision instructions. The car was relatively easy to find and matched the information provided from the agent.

Cons: The car wasn’t the car I had booked and because I was as driving in a hilly location I would have much preferred an automatic and I’m sure most likely paid a premium for this too.

Pros: Friendly efficient

Cons: Always the concern that you get conned on the condition of the car on return.

Pros: Nice and quick both pick up and drop off.

Cons: The aggressive and nasty attempt to sell additional insurance even though I bought full cover.

Pros: Friendly. Very slow at pickup. Brilliant drop off

Cons: Slow pick up and that angry look you always get when you tell the agent you already have excess insurance. It’s so tiring!

Pros: Very helpful and gave all information needed

Cons: Nothing all interactions and communication was so simple

Cons: No time taken to explain the damage on the car There is an accident that took place which I didnt cause

Pros: Good service

Cons: Good service

Pros: - they added additional insurance without asking. This was a cost of about £180 - they simply mentioned this cover, and did NOT ask the question to me. - I have degree level Spanish and we conducted the conversation in English - yet they are a disgrace to add this without asking seeking consent - the car we were given was very high milage, possibly ex another car rental firm - it had a lot of damage and bumps and bruises. - there was no screen wash! Just tap water. Very poor.

Cons: All the above. Also the car was almost dead. The engine was very poor / weak. It also has space for one suitcase only in the boot. As a family of three it was barely able to serve its purpose

Pros: Nothing

Cons: Grumpy advisor who was determined to upsell insurance. Will never use Goldcar again. No clear instructions about reviewing damage to the car before departure. No chance to discuss state of the car before leaving. Damage not witnessed by us or member of staff.On return no witnessed review of any new damage to the car. Impossible to agree any new damage.

Pros: The service provided was very good

Cons: I can say at the moment.. as I am waiting for the fuel refund They asked for a deposit for the fuel and if i return the car with full tank they will refund the deposit ( I’ve read on their reviews they don’t give the deposit back ) so I am waiting for the deposit for the fuel

Pros: Simple rental. Even upgraded me to higher spec for free due to unavailable vehicle. Excellent

Cons: The service was excellent, no issues

Pros: Efficient, no fuss a nd friendly people

Cons: Nothing to dislike

Pros: Absolutely nothing, petrol wasn’t full on a full to full basis, and fuel deposit was secured…

Cons: Petrol car instead of electric, manual instead of automatic, fuel wasn’t topped up, car was smudged, not clean, had to wait nearly 2 hours just to pick the car up, caused us to be late

Pros: The car was fine. I had a flat tire, reported it to the company, instead of sending a new tire, they sent a recovery truck without one. They took the car away and I went back to Malaga and was given a replacement, which was fine. Be healthy was handled well, except that they could have saved themselves a lot of expense and I could have saved half a day of messing about provided a spare or delivered replacement The other issue is that they have already had refunded my fuel deposit – I hope this

Cons: Will happen soon. Otherwise, no complaints at all, call in good condition, clean, and good service.

Pros: They dropped us back off at terminal so we could collect a Goldcar vehicle

Cons: We never saw the Yaris we were expecting as the bizzare rule that you had to arrive on the same day as you collected car and prove it with your boarding card, we had already been in Spain for 3 weeks and only needed a car for the final week. When this was noticed they couldn't explain why it was a condition of hire but if we coughed up another 140 euros we could have the car. We declined and their rep contacted Discovery cars who arranged another car with Goldcar which was only 9 Euros Extra.

Pros: quick and friendly

Cons: lots of scratches and minor dents, didn't cause a problem to us.

Pros: One way fee was cheap.

Cons: As almost any rental company they are sooooo slow and want me to fill out details I have already provided when booking.

Pros: Reasonable price and brand new car

Cons: Arrogant and not really polite staff member at the desk.

Pros: I didn’t enjoy the hard sell over the car insurance! They tried every excuse going to get me to pay the extra €240 which I declined, they even told me how bad it would be for us to have an accident if we didn’t! Then tried to charge an extra € 80 for under 25 even thou we were all over 25!

Cons: Drop off was good and very efficient, we had the car condition report within 30 minutes of dropping the car off.

Cons: Always ask to see contract before signing

Pros: Nice, new, clean car.

Cons: The price I paid for the rental was not the same as I agreed with Discover Cars. You quoted 113.17 euros and estimated 96.69 GBP. Instead I ended up paying 147.04 GBP. The difference arose mostly from the exchange rates Goldcar applied to the initial payment (1.01 euros to 1 GBP) and the refund of the fuel deposit (1.17). I was not given the option of paying in euros at the rate determined by my bank on pick up of the car. This is underhand practice and I will not use Goldcar in future.

Pros: Brand new car

Cons: Did not accept American Express

Pros: Quick drop off experience.

Cons: Initially being directed to the wrong office.

Pros: Pleasant and professional

Cons: I felt I was over charged for all the 'extras' and obliged to take them.

Pros: Easy drop off

Cons: Attempted to sell top up insurance, which had already been purchased

Pros: Service was efficient but abrupt, especially once I made it clear I did not want to take up insurance option as I have annual policy

Cons: See comments above. Also drop off in Barcelona was protracted, I was charged as to clean a small amount of sand. I rent cars on a monthly basis world wide and have never encountered this. I also received an email stating I had been in an accident and needed to complete a form within 48 hour when this was clearly not the case. Attempting to contact customer services was difficult and they were unable to help, telling me to email . I then received a reply saying they would reply within. 14 days,

Pros: Very efficient and no hard sell of extra insurance

Cons: Nothing, recommended

Pros: GOOD SERVICE

Cons: GOOD SERVICE

Pros: It was so efficient

Cons: Nothing

Pros: Fast, efficient pick up and drop off. Great price and excellent condition of vehicle.

Cons: Taking a ticket to be served at the counter when there was no queue.

Pros: No wait

Cons: Told us we should have bought the extra insurance off them

Pros: The service was hassle free once I had agreed to all the insurances.

Cons: The policy of holding deposit for a month once the car is returned, is something which I didn't expect. Alternative provided was a heavy insurance, which I did take as I needed to hire the car.

Pros: Speedy and no fuss

Cons: Insurace hard sell and no choice in accepting a diesel with its extra charges annoying. Also when collecting it took us 20 mins to change language setting to default. Should have been done by car preppers.

Pros: Dropping off was quick only as it wasn't busy

Cons: One member of staff was a little above himself, obviously liked the position of power to people queuing with no known reason

Pros: The ease of returning the car

Cons: It was a bit confusing at pick up

Pros: Desk to pickup keys, very good.

Cons: Went downhill after key collection. Picking up car was a nightmare, 1 hour wasted due to ignorant, impatient and nonexistent staff.

Pros: Good service

Cons: All good

Pros: Simplicity. Brand new vehicle. Price was great .

Cons: Nothing at all

Pros: I was prevented from going ahead with my rental due to inconsistent information by Discover Cars.

Pros: Fast check in

Cons: Car not clean!

Cons: The queue to get keys was over 40 minutes long, and they only noted external damage to the car. Nothing was recorded in internal damage and they charged me for an item inside that looked like it had been damaged years before, and also charged me for fuel when I dropped it off filled. Feels crooked.