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FairCar at Keflavik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good and efficient service and paperwork process at the office. A good, clean and mechanically sound car. Same service experienced on return of the car.
Cons: Finding our rep at the airport on arrival and the time it took to get to the office to pick up the car.
Pros: I liked the shuttles to/from the airport and the friendly/helpful staff
Cons: I wish there was a more obvious waiting area at the airport for the car. I think there can also be more monitors to input data into (when the shuttle arrives at the office, everyone clambers to the ipads and it takes awhile since there are often many groups arriving at the same time)
Pros: Price was reasonable but car had 150k Km and looked it, as a 2019 model
Cons: Explained above
Pros: Worth the money! Safe reliable
Cons: The customer service was absolutely horrible. I waited close to 2 hours to pick up my car and about half an hour to drop it off. DO NOT RENT FROM THIS PLACE!
Pros: Vehicle did no break down
Cons: Rude staff (female staff walked away when asking for help on Sept 9 in the morning), disorganized check-in and out process. No support during baby car seat selection or installation - had to look up instructions online as same staff member had no familiarity with how to install chairs. No baby car seat option in shuttle to and from airport (incredibly unsafe), compounded by our initial shuttle driver running through stop signs when going to the rental service building. Would not recommend at all
Pros: The car itself was fine... but I ordered a 4x4 and didn't get it.
Cons: The service was awful. The agents were extremely slow dealing everyone, and the shuttles to and from the airport were disorganized. My friend and I had to wait for a second shuttle both leaving and going to the airport because the car rental company shuttles were full. It basically took us 2.5 hours to pick up the car. To top it off there were a bunch of hidden fees. One of the worst companies I've ever seen in my life, in all honesty. Other customers I talked to felt the same.
Pros: Car rented was old with about 170 thousand something miles/km on it with multiple dents. No usb charger.
Cons: (1) I was not informed of the change of the office address, so made it very difficult to find the drop off point (2) Totally understaffed, it took 1.5 hours for me to drop off the car & return to airport
Pros: The only real issue is we had to swap out due to an engine light costing us three hours of driving. Otherwise I would have put ten across the board. Your office and personnel were great for the change out and the car for compact handled great.
Cons: Swapping the car, but engine trouble cannot be foreseen by anyone.
Pros: The coffee machine, that's it. Poor customer service. I felt as if I was " held hostage" for payment. I wish I had more space to write.
Cons: My passenger side window shattered while sitting in a parking lot. There wasn't an accident or anything done on my part. We called the emergency number, x3 and was told to find someone myself to temporarily fix it. I ended up driving 1.5 hours, both ways to change out vehicles. I missed 2 paid ticket events and a dinner reservations. I also had to fill the tank to return it. I had to pay 1049 EU for the damage, despite existing window damage on other windows. Both vehicles had existing damage.
Pros: The overall value for money.
Cons: * It took almost 1.5 hours to pickup the car. * It was difficult to find the agent at the arrival at the airport. It is a chaos and difficult in new country. * The condition of car was pretty crappy. The USB charger didn't work. It had no backup camera.
Pros: The car worked fine, the value was fair.
Cons: The pick-up process took a while to happen. Waiting for the shuttle for 30 min. Drop-off process took also 30 min. Had to ask the agent numerous times to shuttle us to the airport so we don't miss our flight. Also the car was previously damaged and had some tape on the mirror, was letting in wind during highway driving, and just overall felt basic.
Pros: Friendly staff
Cons: The sign at the airport. I was looking for “fair car” but it was hard to see because it was a small logo with about 10 other rental names on it.
Pros: Easy to pick up car, very esaustive introduction about the plug-in hybrid car
Cons: Discover cars write must be have the credit cart with the same titolar of the drive licence but it is not necessary. The rental cars does not mention about how many wheel traction our car has, in island should be specified ;)
Pros: Nice customer rep at pickup (not at drop off)
Cons: Very old and not so well maintained cars (never had a rental car with over 210,000 km on it !!). The engine was making noise throughout the entire trip and the low air sign showed up on day 1 after 20 min drive. We just thought they didn’t check the air in the tires but after 5 days continuously putting air in the tire every time we would put gas we realized there was a puncture. We called to ask to change the car or the tire but we’ve been told that we need to change the tire on our own expense
Pros: The return was super easy
Cons: The pick up as awful. I waited 2 (two) hours for pick up. Dirty car. Stained seats and bad windshield wipers. I took like 10 pictures of all the dints and the windshield cracks. Just to make sure the would not get me on any of them, but there were so many
Cons: The car had 218,000 km when we picked it up. The paperwork didn’t even say how old the car was that we rented. It had frame damage on the bottom left door and had rust spots where the damage was and on top of the roof. The car had dents and scratches all over. No navigation, backup camera or cruise control. The drivers door needed to be slammed in order to be shut and the window regulator was making loud noise every time you needed to roll it down. Will definitely not rent from this company agai
Pros: the agents were very helpful and friendly.
Cons: 1) the air conditioning didn’t work; 2) the pick up from the airport was bad. We waited 40 mins to be picked up by a van. Then I was told that my family couldn’t come with me to the offsite location and I’d have to come back to pick them up (only room in the van for “drivers”) and then there were only 2 agents handling 10 people.
Pros: Car was fine, but the gearbox which was very stiff
Pros: Once an agent was available, check in was quick. Vehicle (Kia Sportage) was well suited for our travel needs.
Cons: Amount of time to receive the car after completing paperwork with agent. Wait for shuttle to airport after turning in the car.
Cons: Voiture non similaire à ce que nous avions commandé et dans un très mauvais état avec 330’000km au compteur
Pros: Friendly Service, patient, solution-oriented, young
Cons: I had to wait quite a moment for my shuttle-bus lift to the airport.
Pros: The car was brand new.
Cons: Should wait and pick me up on airport., but they came after phone call in 15 min.
Pros: They’re terrible. Scam.
Cons: No included roadside assistance or anything. Didn’t tell us beforehand. Wheel was terribly misaligned (car in bad condition) causing me to hit a rock on a road and get a 1000usd flat tire (towing included).
Pros: Once we were at FairCar’s office things went very well. Lengthy, but friendly, comprehensive and efficient. The car was old and somewhat battered (240,000 km) but we’ll suitable for the job.
Cons: Pickup at the airport was late - q hr after landing and I had to calll FairCar’s head office to find out whether someone was going to turn up. No signage or any other indication at KEF airport. Had to ask a person from a competitive company whether FairCar actually exists. Not exactly confidence-building when dealing with an off-airport rental company for the first time.
Pros: The mileage of the car is high (170K km) but the overall car condition is good. The gentleman who received us for drop-off is nice and helpful.
Cons: We waited for 40 minutes at the airport to be picked up. There are about 10 car rental company names printed on the pick up white board which was not expected. Customer should be informed of this and a board picture will help. The lady receiving us for pick-up is not patient. She even cut us off and made a decision for us on certain choices. She said she was busy and there were other customers she needs to tend. But it turned out that she was playing with her phone afterwards.
Pros: they were cheap.
Cons: they need a desk at the terminal and a more streamlined pickup and drop off process. it takes much too long on both ends. but it does work and they are inexpensive.
Pros: Really bad. One of the agents was trying to insult me by advising to tell Discover cars that they would need to reimburse for the missing sat nav.
Cons: The general lack of service with bad attitude of specifically the service agent managing desk 5.
Pros: They picked me up and dropped me off at the airport.
Cons: It took some time to drop me off at airport making my time to get to the flight a little tricky. I had an older vehicle with a code pop up which made me hesitant to use the car for a short trip I had planned.
Pros: Car was new and clean.
Cons: Hard to locate contact at airport, unnecessary process at office with filling in information on ipads they already had, bad software, unfriendly staff
Cons: Car was broken. Dangerous. Took hours to get, and we had to immediately bring it back because we couldn't put it in reverse! Then, they refused to give our money back in spite of many calls. This place is not trustworthy.
Pros: Easy pick up, good service, good car
Cons: Slow check out/drop off. Not too bad.
Pros: Staff was helpful and patient.
Cons: The vehicle was dirty, missing a window handle knob, and smelled of burning oil when at a stop. Also slipped in icy conditions while driving, forcing us to turn around and cancel our destination for that portion of the trip.
Pros: The ladies that worked at the desk were very lovely and helpful on both pick up and drop off. On drop off, it was very busy and one of the ladies came around and collected all the drop offs at once and sped through them, which was very helpful.
Cons: The man who served us at first on drop off was very rude and unhelpful. They have 4 desks and there were around 8 groups inside to pick up/drop off, with only 1 person serving.We could see at least 2 other staff members in the office, and no sign of them helping anyone for at least 30mins (when the lady came and helped drop offs). Very inefficient and slow process.
Cons: Service was slow and disorganized. The car wasn’t in great shape.
Pros: The car overall is very well maintained and good . One problem for this car, the alignment need to readjust back. It always run to aside.while driving.
Pros: friendly and helpful staff
Cons: meet and greet upon arrival did not happen
Cons: the "meet point" at the airport wasnt specific, and there was no signage in the airport.
Cons: too much blocking amount of credit card, comparing to the other rental car companies companies
Pros: The the lamp STOP ENGINE went on, it was impossible to get in touch with Fair Cars, after sending an email it took them a couple of days to reply instead of calling (I provided 2 telephone numbers)
Cons: The pick up took about 2 hours, contact with office desk very difficult if something happens.
Pros: not much
Cons: the full experience.
Pros: Snelle afhaal naar en van het vliegveld , nette medewerkers
Cons: De auto was wel erg op leeftijd 230.000 km op de teller en starte pas na een keer of 10 iedere morgen , was wel erg koud en vol op sneeuw tijdens onze trip.
Pros: We ran into a compatriot while taking over the car, who helped us quite a bit with some things.
Cons: we rented 7 seat and gave 5 seat and not told us brining back with car wash at the time car taken. Not able to explain what covers in basic insurance vs level 2 & 3 insurance. due to that opposite vehicle put small stone on front windshield. It was not covered because in proper explanation. For small windshield damage you guys charhed me $1900 dollars. Can you reduce this amount. My friend also rented 7 seat we got 5 seats one. we are group of 10 people completely unhappy with service staff.
Cons: This car company is Fraud and trying to loot our money in all possible ways. I will never ever pick a car from this Company.
Pros: We had a car for our trip.
Cons: The car we received for our 9 day Iceland trip was in awful condition. The tire light was on when we received the car and the attendant told us to ignore it. The front left tire was low and the car pulled to the left continuously as a result. The car was keyed and rusted all over. The brakes were terrible and in need of servicing. As soon as we touched the brake, the car would wobble and shudder very badly. None of the windows would roll down except for the driver’s window. Would not rent again.
Pros: Didn't use the car they won't return my money
Cons: Didn't use the car they won't return my money
Cons: Thé process is extremely slow. There needs to be a way to improve the length of time to get/return a car.
Pros: Reliable and professional.
Pros: Almost perfect
Pros: Very economical and efficient service Explained all options very well
Pros: Absolutely nothing!
Cons: Everything! Gave us a bad car that broke down during our trip, had to go multiple times into the office. One trip could have been avoided if they had picked up their phones! Wasted 6 hours driving to see them and missed places on my itinerary! I don't get even compensated for that but then they penalize us by stating some small hidden line in their T&C about 7000 ISK fee penalty if we accidentally miss a toll or parking ticket! We missed 1 parking & 1 toll ticket out of the numerous ones we paid
Cons: Nothing to report
Pros: they tried to make it right by allowing us a few extra hours after the due back time
Cons: Car was banged up, and warning lights were on when we left, they told us just ignore them
Pros: The service was just fine. It was easy to be picked up at the airport upon arrival.
Cons: The GPS was completely useless to a foreign person even in English because it still requires a lot of Iceland specific information to get it to look for an address. Also, it was difficult to figure out how to return the car. The address of return should be posted in an obvious place in the car and should be exactly as it could be looked up in the GPS.
Pros: Unlike other people leaving reviews, I LIKED that the car had chips and dents. Think about it, if you are renting a 4x4, you intend to drive on F-roads (or you want to waste money). And on those F-roads there will be loose gravel that WILL cause minor chips and scrapes. So why complain about it? The more minor scrapes, the less worried you should be about adding one and having an insurance issue at the end of your rental!! Those esthetic damages should feel liberating! The car worked perfectly!
Pros: The car was in a very bad condition with cello tape in tail lights, two dents and rust. The staff member was very rude. We will never use this company
Cons: Very bad service. I will never use this. Company
Pros: Nice agent
Cons: The car had warning signals fladhing thst the agent totally ignored
Cons: The car. Like said before.
Pros: Shuttle driver.
Cons: Don't even know where to begin! Let me start with service. Waited in the airport for good 40min. before the driver showed up. (BTW as we were waiting, another rental car company shuttle driver made call for us. But we still waited for additional 30+ min.) Once we arrived at the office, there were only one pp. working. We waited another 40min before we got the car. Yes we got the car that was promised. But it had 260,000km on it. The tire balance light was on, the tires were worn out.
Pros: FairCar is the worst in renting Old unsafe cars in Iceland. Poor customer service and selling g Auto Insurance only.
Cons: No support in the Iceland except Reykjavik city.
Pros: Thanks for having a 7 seat car 4×4. It was very difficult to find akind of it. And it was perfect for our needs. Also the driving to and from the airport was fast and good. 10 min by driving. We had a delay in the flight, we contact them, and they were available.
Pros: Pick up and drop off although, we were looking for a person carrying a board with Discover Cars and this is not the case.
Cons: Hired an executive 8 seater (Ford Torneo) and received a Renault Traffic 8 seat mini bus.Grumpy staff, wheel came off the car the morning after hire, had this happened 5 mi utes earlier we were travelling over a mountain with sheer drops either side and we would have left the road. Clearly not checked before being hired out to us. Took 4 hours to replace the car and when they did instead of an 8 seater we had to agree to a 5 seater which was in an awful state.
Cons: Waited for over 30 minutes to speak with the manager upon returning car. Huge run around before that.
Cons: It was the most beat up vehicle I've ever rented in my life, I've never had a car company rent out such a piece of junk. It was dented, scratched, weather stripping was coming off and had almost 260,000 km on it.
Pros: The agents were fast an efficient
Cons: The car was terrible- over 217,000 kilometers and was in need of mechanical service (an engine light was on the entire 5 days), body repairs, general maintenance and cleaning. The windshield wipers badly needed replacing and we’re useless. The plastic interior pieces of the car would become disassembled at the slightest touch. The rubber washers sealing the doors and windows were falling off. The shocks were bad, we felt every bump in the road.
Pros: nice respresentatives clean car
Cons: battery was dead after few days' several electric switches didnt work
Pros: Good handling time
Cons: Old car, many features not functioning, lack of spare wheel, insane price.
Pros: Close to the airport.
Cons: Car was NOT road worthy. Agents very cold and not helpful.
Pros: To be honest nothing.
Cons: Rental agent and the office manager are not helpful at all. The car is very old.
Cons: The gas tank wasn’t fully filled when we dropped it off. However, it was more than 3/4 filled. They charged us $90 which is ridiculous.
Pros: The manager had some common sense but the guy helping me was an idiot.
Cons: This is a third tier agency with low quality cars and staffing which is why they are cheaper than your top tier agencies. Beware!
Pros: Friendly staff, quality vehicle, great gas mileage.
Cons: I did not like that we had to wait in a very long line just to return our vehicle, and then wait even longer for an available shuttle to the airport, while small groups of people ahead of us were shuttled there. We nearly missed our flight because of how much time we spent there waiting. Eventually we decided to call a taxi, because we couldn't afford to wait any longer. They should make you aware to leave time for waiting, or make the drop off process much quicker/efficient.
Pros: Weird noise on the front
Pros: The car itself seemed to be reliable overall but I believe that had more to do with the maker of the car.
Cons: The two staff people I dealt with on pickup were rude and seemed unhappy to be there. Inspection of car was done without my participation, no clear instructions were given for anything. GPS was practically thrown at us and didn't work. There seemed to be zero interest in customer service.
Pros: Easy and convenient process. All representatives at the car rental were very polite and friendly
Pros: I have never driven such old car before. But it was workings without issue in my 13 days' rental. The only thing I did not happy was the tire in which it had only 1.5 mm thread depth and it was too bad for off road use. I had rented a 4×4 for iceland's gravel road. But I could not use this car because of the tire condition.
Cons: I will never rent any car from them again.
Cons: Very old car, arrogant service, too high pricing, ripping off the customers etc. Please avoid this company.
Pros: Staff, price.
Cons: GPS was old, poor touchscreen. Not a big deal.
Pros: Dirty vehicle with broken rear turn signal that had been duct taped.
Pros: Pretty straightforward. No hidden fees or gimmicks
Cons: The van we received was on the older side. It worked fine but you could tell it had see a lot of mileage
Pros: Easy return
Cons: Unfriendly man at airport, rude actually. Not helpful at all. We had to seek him out and then look through his list to see if our name was on it.
Cons: The car ended up costing significantly more than was originally disclosed. I ended up with multiple, duplicate insurance policies one through Fair Car and one through Discover Cars because the rental guy kept saying they were one place and I rented it through another. Would not recommend and will not rent here again.
Pros: Customer service and employees were all nice and helpful.
Cons: It was not easy to find where to go to rent the car and how to get the shuttle to the car rental agency.
Pros: Please see above comments on service
Cons: Please see above comments on the car
Cons: Bad service at pick-up agency
Cons: Do not rent from this company! Rented a car for 14 days. The car was barely holding it together, old, rusty, worn tires that needed to be replaced, check engine service lights on, rusted and multiple scratches and bumps on body damage. When I returned this piece of junk, the manager told me that the car was damaged by sand and ashes. I could not believe it. They threatened me to call the police and made me pay $13000 of damage repairs (basically to get a new car from me!). A SCAM!
Pros: Friendly people.
Cons: I wish they would have told us how basic and old the car was so we could have upgraded or at least planned ahead with old fashion phone adaptors.
Pros: efficient and welcoming
Cons: car condition, car milage, warning lights on, tires with not enough air, fact that 2700 eur was taken from my account as deposit (not a lock on a card). 2wks to get my money bck.
Pros: Rent car company's employee's was nice and kind.
Cons: They gave me a wrong car which I was not reserved one.
Pros: Service was good, but they were under staffed.
Cons: Under Staffed, Still waiting for them to release the funds for the deposit on the car (the car was turned in on the 8th of July as of the 16th Still waiting on them to release the hold on the funds)
Pros: Friendly representatives. Good price. Shuttle service was very helpful.
Cons: Car was in a little worse shape than expected (suspension didn't feel great, tires were worn).
Pros: Lower price. Didn't try to upsell. Agents were a hit and miss. The shuttle driver to FairCar was not friendly where as the one to the airport was great. Wait during pick up was long. During drop off, car was cleared fast but had to wait for shuttle for a long time to arrive.
Cons: Car was old and different dashboard warning lights were on like Engine Check, Tire Pressure etc at pick up. The agent dismissed it off. The car didn't have a great pick and hence overtaking was a problem.
Pros: The employees were very nice.
Cons: Car is in poor condition. Employees were overworked, causing long wait at the rental agency.
Pros: Quick. Efficient. Helpful.
Pros: Quick and easy from the time we were picked up from the airport to the dropping off of the car.
Cons: The car itself had minor inconveniences. We had no radio because there was an authorization code that needed to be entered and we were never given it. One week of silence while driving the vehicle. The wipers were awful, they needed to be replaced. We had no back window wiper blade either. Especially in Iceland, you need decent wiper blades.
Pros: Very friendly, helpful and knowledgeable employees, well organized (though slow).
Cons: Since providing a flight number wasn't mandatory, I forgot to do it. Then, months later, I had forgotten and I didn't know why no one came to pick me up. I got after-hours voicemail when I called, so no way to contact the office. An hour later, I finally called again, and got a person. Dropping the car off was very slow - in the states, you pull in, hand someone the keys, and you leave. 5 minutes tops. It took 1/2 hour here waiting for someone to take the keys.
Pros: move little car and fuel efficient
Cons: totally very bad experience
Pros: As above
Cons: Had to call to find airport representative, first car offered had engine management alarms & had to change vehicle, replacement vehicle front screen washers didn’t work, rear wiper was useless, door rubbers hanging off !!
Pros: Airport transfer to pick up the car and payment and inspection of the car carried out efficiently. Customer Service sorted out the invoicing issues on return to UK
Cons: received e-mailed invoice on return to the UK that showed non payment of hire, also slapped with a £43 processing fee for a parking fine that we paid at the time.
Pros: Our first car was in awful shape, dirty and was given to us with less than 1/4 tank of gas
Cons: Our second car was much better and did provide a better overall experience. Thank you for solving the problem
Pros: Everything went smoothly, staff was friendly and explained in details everything.
Cons: Car condition, some controls lighted up and it didn´t make us very comfortable.
Pros: Reasonable efficient
Cons: Effort to sell unnecessary additional insurance
Pros: Service???? You get the iPad to sign the contract and you have to ask them to read the contract - they just skip to the place for signing and with no respect to need for going though the details. The car's are so old and damadged
Cons: Like above
Cons: Bait and switch with advertised price for rental. Arrived to find that price was not available. Company added a $2,700. Deposit. Would not allow me to put car on my own insurance. When traveling I use low credit line credit cards for safety. I ended up having to use your company insurance to cover security deposit, adding $500.00 to bill. Returned to turn iny car and was told that I owed an additional $189.00for tunnel tolls. The agent knew I was going north and said nothing about tolls.
Pros: very efficient. due to some reason i couldnt rent the booked car but they were willing to provide for the same price for another member of our party and worked to find a solution.
Cons: i think they only rent very old vehicles (ours had 250,000 km on the clock). that isnt clear when you go through discover though they say it is clear on their own website (i havent checked)
Pros: The drop off was very egficient
Cons: Waiting for pick up at the airport was long, almost an hour.
Pros: Trausti Falkvard!
Cons: The Duster seems to have som sensor problems.
Pros: Couldn’t fault it. Meet at arrivals. Car warmed up and ready. Great value
Cons: No complaints
Pros: Friendly staff
Cons: A lot of rust in car and the satellite navigation system was old
Pros: Good service at start and end of rental .
Cons: We got a old car with many defects. Also a almost flat tire. What kind of good commercial wil it be for faircar i wonder , to drive around icland with a car that looks like it has been in a rocketattack . And also a bad clutch . But it worked . We came back i one peace . But it put a little worry for us because wi did not deare to drive werry fare away.
Pros: Is not same as premium insurances covered versus the deposit was taken , quote for the repair also not given, and the amount is already deducted
Cons: Till today, i was waiting for the report & cost the damage, which they promised to share before deduct any amount, however, the email was sent to request for the info , and still have not received any replies.
Pros: Franz was very cheerful and welcomed to Iceland and gave hints of where to visit. Warning of storms etc.
Cons: It wasnt clear that DiscoerCars was out sourcing Fair Car not clear on correspondence A family bookin in did not know the 2700 deposit was required using credit card and they had a baby. No support was given at desk they were jsut being told it had to be a credit card. This should be made clear. Change of location on drop off no correspondence and QR did not work.
Pros: Ease of use and experience.
Cons: The car model received at supplier did not match the model selected.
Pros: The car was fairly new, very comfortable and worked perfectly on iced roads and with bad weather conditions
Cons: We had been given a car with a window broken so the representative changed the car for us. The new one was fairly new and well working, only dirty outside.
Cons: They weren't reachable when our car broke do
Cons: Never provided service or follow up call or email
Pros: They pick you up and they drop you off at the airport. They didn't have the car I reserved online but they gave me an upgrade without charging extra.
Cons: If you return the car days earlier, you don't get a reimbursement. It doesn't show online that you have to pay an additional charge for insurance. So when you're at the desk you have to have additional money to cover the insurance rate which is mandatory and costly.
Pros: They where only one and a half hour late to pick me up.
Cons: This is a very bad provider. When I commented about the wreck they gave me their answer was "This is why we are the cheapest car rental in Iceland" Impossible to do anything about. Never go there again. And it was not that cheap either.
Pros: The agents were nice enough.
Cons: THe car is terrible! Not only was it loud, the doors weren't sealed, the car had warning lights, the fan belt was worn out and not fixed, it had 200KMs on the vehicle and we spend MORE than what we would have at a bigger car rental agency.
Pros: It was cost-effective and easy once we got picked up at the airport.
Cons: We had to wait quite a long time—more than an hour—to be picked up at the airport.
Cons: Everything was awful, staff had me waiting more than an hour at the airport, car was old and filthy. This car rental uses several different names to hide their bad rewiews. Be aware.
Pros: not a lot except it was cheaper than the main hire car companies. They did collect us and take us back to the airport promptly and were pleasant to deal with.
Cons: the rental office is 1015 mins from the airport. they pick you up from arrivals and take you to the office which was very busy with other customers and not many staff. we had to wait about an hour to pick up. Our car was fine, old, with 227,000 kms on the clock and was dented and had trim missing. However it went perfectly and everything worked. Returning the car was better, no queue, and we were taken back to the airport promptly.
Pros: I did not like anything about FairCar. This rental car company is a scam. The cars are in HORRIBLE condition. The employees have no idea what they're doing and they will try and get money from you for damages that are pre-existing. I can't stress this enough, do not rent from FairCar. Spend the extra money and rent from a reliable company.
Cons: Everything was terrible. Staff is not knowledgeable and the manager is rude and condescending.
Pros: Service was great.
Cons: It was all good
Pros: Eventually they took the block off my card
Cons: Everything. These should be taken off your partner service list. Car had cigarette burns and rust. They said the prepaid insurance wasn't valid as 3rd party so I was charged 2.5k gbp when I took the car. Awful.
Cons: Car dirty, damaged and didn’t have a satnav as advertised. Not sure I was even taken to fair car as their name was not on show. They didn’t know how to use their own credit card machine. Waited ages to be picked up fromThe airport because the rep didn’t wait about, but just came into the airport briefly and we missed her. Complained on my return but no refund offered. Charges were more than expected
Pros: seemed to be very pleasant and nice employees checking car out to me.
Cons: Condition of car I was given to drive.
Pros: Drop off was easy.
Cons: Airport pickup was bad. I would not use them again for this, hence the zero.
Pros: Nice helpful agent
Cons: We were given a piece of junk car, no GPS which we had requested. Had to cut our trip short due to weather and illness, returning the car in under 24 hours and we were still charged for the full week.
Pros: Nothing service desk we’re arrogant took an hour to get our car
Cons: We landed at 09:00 drove hire car away at 11:30 it wasted half our day with the hassle and the rude extra insurance they demanded we took out to cover stone chips ect, yet the car was a run down heap covered in scratches and dints
Cons: Car was in poor condition. Overcharged me after I already paid discover cars. Still haven’t received safety deposit back
Pros: The staff was friendly and very helpful after a long overnight flight from the West Coast.
Cons: Wish the GPS has been working or the Garmin we ended up getting with the car was a little newer model.
Pros: Friendliness of the stuff, uncomplicated process
Cons: The blocked money on my credit-card is after a week still not released, though everything was allright with the returned car.
Pros: Driver who picked us up seemed ok.
Cons: Late picking us up from the airport. Trying to upsell insurance and being pushy, trying to organise the drop off, organising refund, big excess (£2500) on a car that's not even worth £500. Condition of the car was awful, damaged, dirty, full of issues, crack/chips on windscreen. Advisor wanting to charge for damage on the car that was already there, luckily took photos of all the damage prior to driving off.
Cons: When I arrived at Keflavik airport I had to wait 1.5 hours for someone to collect me, I called the company to let them know and the girl on the line was extremely short and said “someone is coming” and hung up on me I had to wait 1 hour in the run down office to collect me car, once I was called over to the desk I was talked through the paperwork and was told to pay a deposit of £2300 and then around about £180 for the rental, This figure changed 3 times! Car was dying and smashed up
Pros: Quick checkout service
Cons: I was provided a Toyota Yaris with 180000 km already on the clock, which had been battered and bruised from previous trips and clearly been in previous car accidents - it was ridiculous that given the potential of the roads I was driving on that any Icelandic person would provide someone with this car and I would not be using either company in the future. The roads would have been manageable in a small car as long as it was a newer model as seen in all the images when choosing a car. Dangerous!!
Pros: Pick up from airport. Kindness at receptionist desk. Easy drop off. Good instructions on local traffic laws.
Pros: They loaned us another car so we could buy some food when our car was not ready.
Cons: The car was not ready when we arrived.
Pros: The car didn't break down. At least checking out didn't take hours.
Cons: The guy picking up people at Keflavik with the shuttle was short with every single person who tried to speak to him (and they all spoke politely or simply offered help) or just mumbled something and ignored them. At the office, there is ZERO indication that it is the place for Faircar. It is simply a generic office for supposedly many different rental companies that are possibly all really just one company under different names, which is shady. The rental process itself was VERY VERY long.
Pros: Car wasn’t very good externally but ran pretty well though it ran perfectly during the whole trip. Return was smooth and quick.
Cons: Average - late pickup and very late on car delivery, car was clean but has a weird smell. We booked for a wifi dongle with was not provided thought the cost was not charged to us, the car was to have a GPS system which was not there in the car.
Pros: Nice People-
Cons: Everything. We used several hours to pick up the car.
Cons: They weren't fair at all.
Pros: The car was not existing
Cons: Those people are thief’s
Pros: Drop off was easy, but only after having to remind them they use a ticket service to call the next in line versus the staff member walking into the waiting room asking if anyone was dropping off.
Cons: Wifi was paid for in advance...but ti wasn't available and they only refunded 81.00 euros instead of the 90.00 euros we paid (I will be following this up with you!). The whole process of arriving at the airport to actually leaving with the vehicle took just over 3 hours, that is completely unacceptable. The vehicle was clean, but it was older than my grandmother. The reception was either terribly understaffed or horribly trained, neither of which is acceptable. Staff on pick-up were rude.
Pros: Nothing, if there was an option I would have given 0 instead of 1 in all above categories.
Cons: I have done road trips all over the world and in Asia and Africa and have never had worst car than with FairCar. Not only the price for mini car was like usually for comfort car but also car was on it's last legs or wheels. The engine sounded like it's on the edge of breaking, it had a big dent on passenger door that was starting to rust, car was getting rust all over and paint was starting to peel off, windshield wipers were all rusted.Also refund for £800 security deposit may take up to 28days
Pros: Cheap car rental
Cons: The car (Dacia Duster 4WD) was very old and the engine was making strange noises while driving.
Pros: Fast & efficient
Cons: No complaints on the service
Pros: Vehicle return was fast and efficient.
Cons: Everything else. Vehicle was old (85000 kms), and had various service lights lit up all the time, which was a constant cause for concern. I also only noticed after picking up the vehicle that there were no tools to replace a tyre with. Luckily we didn't experience a puncture.
Cons: Mi hanno dato unauto in pessime condizioni.
Cons: Misrepresented cars. There was a line up of people complaining about broken down cars asking for exchanges. Didn’t feel cars were safe for long journeys though they say they pass annual inspection. Twice confirmed that they would be there to drop us to airport after willing to pay them 55 eur for a 7 mins ride from their office to airport and they never showed up. Unprofessional. Travelled the world never seen something like this.
Pros: Service was horrible. EVERY SINGLE CUSTOMER complained, took 3 hours to pick up car. Shocked that this website would offer cars from this provider - makes me wonder it this website is any better than the providers it offers. My experience is that it is not.
Cons: Service was horrible. EVERY SINGLE CUSTOMER complained. Took 2 hours to drop off car. Shocked that this website would offer cars from this provider - makes me wonder it this website is any better than the providers it offers. My experience is that it is not.
Pros: Quick dropoff and shuttle to airport.
Cons: Original vehicle not ready. Backup vehicle provided had faulty brakes and many service lights on dashboard.
Pros: Representative at the desk at pick-up was great.
Cons: Car was in poor condition. I didn't really mind that it was old and rusty, but the loud screeching noise in low gears was really annoying (to me and to anyone else around...).
Pros: Nothing. The price was fair, but had I known how long it would take to get the car, and the how beat up the car would have been, I would have ordered from another facility.
Cons: EXCEPTIONALLY SLOW TO PICK UP CAR - took over 3 hours. Also, car was very used, almost 200,000 kilometers on odometer, was only semi-clean, driver's window would not close fully making a loud whistling sound when driving.
Cons: Slowness - staff is very few for the number of customers Communication - slow response to calls. Finding the representative was very challenging, it could be communicated a lot better. How to find them, how often do they turn up at the airport, etc. Especially don't lie! Don't say he will be there in 10 minutes if he is not yet on his way!!! Poorly serviced car - overworn tyre, low in oil.
Cons: 1. Waited an hour for pickup at the airport 2. Waited 90 minutes at the car rental agency 3. Car was in very poor condition. Missing the radio (just ripped out), check engine light was on, tires were bare, dirty inside - and then … Car started making a noise, then a burning smell, then a different noise, it overheated to the point where the sensor broke, we lost power, and had to ditch the car because it was about to catch on fire. Difficult to contact them and missing refund for unused days
Pros: Once we finally made it to the rental desk things actually went quickly.
Cons: We waited at the airport for someone to pick us up (per arrangements). After 30+ minutes we called and they finally sent someone.
Pros: Late Drop off and shuttle was easy.
Cons: We spent over 3 hours waiting to receive our rental car. When we finally were seen by representative at fair car, they could not locate the keys to the only automatic car they had on the lot so we were left with no option But to take a manual vehicle. The vehicle was old, rusted, and generally in very poor and dirty condition. Vehicles power steering completely broke within 2 hours (only drove about 30 KM). We then had to spend another 4+ hours trying to reach fair car to get a replacement.
Pros: Quick and efficient.
Cons: The car was in a bad conditions. Lots of warning lights flickering, water for the wipers didn't work.
Pros: This company is insanely understaffed. I felt really bad for the people working there because they had way too many customers to serve. There were about 25 people in the lobby at one point and only 2 staff.
Cons: The drop off should have been super quick, but it took over an hour and then the shuttle to get us to the airport took forever. Thankfully we gave ourselves extra time cause we already knew how slow and understaffed this company is.
Pros: Everything as promised. Good price!
Cons: It took a little longer than I expected to pick up/drop off process
Pros: Drop off was relatively fast but we had to wait a while for the shuttle to the airport.
Cons: Took too long and got charged for things that weren't provided.
Pros: The staff was very friendly but exhausted of too much work. They changed the car for us as the first one was too small. They calmly explained everything and answered to our questions.
Cons: When we arrived, we waited for more than one hour to get the car. Cars were old and there was all the time on the light of the wheels (too much pressure) - they said that this is normal. Nobody explaind us how id functioning the system on the gas stations, so we had some problems at the beginning. It would be good if we would receive a brochure with some basic information about the roads, paid parkings, tunnels that you have to pay etc.
Pros: Won’t use them again
Cons: Slow and not accommodating
Pros: Nothing except how easy the dropoff went.
Cons: The rest from car quality(I needed to change out as the first one was broken) to the general ease of renting was abismal. The second car I got was 15 years old in awful condition and most of it did not work as intended. They said they had nothing else on stock tat met the booking I had made.
Pros: The agent was great!
Cons: Agents were rude, felt like they scammed us requiring extra payments, & never answered the phone. They didn't let us leave without buying the max insurance that didnt provide any real coverage because of ridiculous amounts of deductibles for anything. It said it covered rock chop damage, after a deductible of $3000! The transportation to and from the airport was massively understaffed and led to us waiting hours after we arrived, and we also almost missed our flight despite arriving 3.5 h early.
Pros: Nothing. Slow, Unorganized, Dirty Waiting room, Shuttle Service wait was over 1 hour. 90 Min wait for the agent to assign us our car.
Cons: Slow, Unorganized, Dirty Waiting room, Shuttle Service wait was over 1 hour. 90 Min wait for the agent to assign us our car.
Cons: Had to pay for taxi, car was dirty and sounded like it was going to explode at any moment. Had to wait almost an hour to get the car once we arrived at rental place.
Pros: I liked the value.
Cons: The car had high mileage, almost 200,000 kilometers. The tires were all worn out.
Pros: Nothing. My reservation was canceled by the company.
Cons: Already mentioned above. The company canceled my reservation even though I attempted to call them and I emailed them. It took them 10 days to respond at all. I would not recommend this company to anyone.
Cons: 3 hour wait time to pick up the car.
Pros: Insuficient, el cotxe sobretot, molt poc adient pel lloguer, era molt vell, mes de 230000 km, tot i que va funcionar prou bé, tenia molts desperfectes, fins i tot la lluna de davant esquerdada a l’alçada de la vista del conductor.
Cons: Va ser molt lenta la recollida, però sobretot el retorn del cotxe. Si es lloga amb aquesta empresa, no es pot anar amb el temps gaire just, millor amb 2 hores de marge.
Pros: They attendee to our queries only when going back to the pick up location
Cons: Wait time to be picked up from airport was over an hour and then was asked by the driver to take a taxi! I said no, and when we were taken to the offsite location it took another hour for car to be given. The handover of car was poor. No explanation about fuel discount and had to be reminded that i had paid for wifi. The car had fault lights after 1 day. A trip back to rental location to be told, "its normal and not to worry"! No one picks up the phone!
Pros: We are still solving with you a situation that ruined our trip, we got a car from you in a terrible condition, the exhaust fell on the road for no reason, we had to pay for the assistance of service 24 and towing big money is not back yet! amount 50000, - CZK ie 2000euro
Cons: We are still solving with you a situation that ruined our trip, we got a car from you in a terrible condition, the exhaust fell on the road for no reason, we had to pay for the assistance of service 24 and towing big money is not back yet! amount 50000, - CZK ie 2000euro
Cons: it was definitely bad all the way. I sent you & the company a letter about all the process.
Pros: Dependable car at a good price.
Cons: GPS didn't work. After trying 4 different GPS, we thought we had one that worked. It worked only about 2 times on a 2 week trip. Basically useless.
Pros: Nothing. This company sucks. They rent old broken cars and do not provide customer service.
Cons: Everything was terrible from finding agent, to waiting, to filling papers. The company does not tell customers that emergency road service must be paid for by customer. This is terrible. I am still trying to get my money back.
Cons: Poor condition of vehicle Took 3 hours to get the vehicle No spare tyre or instructions on what to do if a puncture. Not offered insurance Unfriendly service
Cons: Waited over 2.5 hours to be told my reservation was canceled and no cars were available to rent. I should also be reimbursed for the over $200 in taxi fees I had to pay to get to my AirBnB and back to the airport for another car at another car rental company.
Pros: The service was lackluster, but the car itself was fine.
Cons: 1) Long wait at the airport to be picked up and taken to rental car office. 2) Upon arrival, many people were waiting and there was no sense of urgency from the staff to attend to them. 3) Booked an automatic and when finally helped was told they only had manual transmissions left. Upon further inspection, there were automatics in the lot but was told that would be an upgrade and they were 'already booked.' Received the option of a small discount or a ride back to the airport.
Pros: I don't think I liked anything about the service.
Cons: The shuttle system took forever as they were overbooked. From the time we landed to the time we drove away from the rental place it was about 5 hours.. extremely inefficient and in unprepared. The car was mediocre and didn't have any current tech or safety features.
Pros: Airport pickup was good.
Cons: 1. Long wait to pickup the car 2. Cars we got had at lease 250k kilometers 3. Cars we got already have too many dents. 4. Overall, the cars we got can be bought with the money we spent on rental (very old cars with lots of miles). 5. Spending money on insurance is a ripoff as we see lot of dents already on car, which means FairCar never really takes care of any dents.
Cons: The service was incredibly slow snd inefficient. We waited for 1.5 hrs to be picked up at the airport and they were nonresponsive by phone. At the office we spent three hours wAiting because they were understaffed and some employees didn’t know how to do their jobs efficiently. When we finally got our car, it had engine warnings and we had to return to the office to make sure it was okay. the car also broke down in the middle of our trip and they not provide a spare and weren’t contactable.
Cons: Worst experience ever. 3 hours from landing to driving away from agency in car. Understaffed, dumpy waiting area, AWFUL. Piece of junk car, held together with tape and wire, terrible brake pads, out of service USB port, 1/4 tank of gas although sold as full.
Pros: the car was reliable eventhough it started to make a lot noise at one point. The car had good tires. They honor my reservation when I arrived 2h late because of covid test on arrival. They told me I could return it a bit later as I rented I bit later.
Cons: The long wait to pick up about one hour.
Pros: I want to say something nice. Just can’t. It was awful. The only part of my trip that was bad.
Cons: Hard broke process.
Cons: the service, the quality of the car
Pros: Friendly staff
Cons: 1. The van was showing engine warning lights when we just left with the van so we had to bring it back for diagnosis. 2. No one told us there were charger outlets under a dash board cover. 3. The van didn't do really well on the hills....lacked power.
Cons: - Way too long wait time for both pick up and drop off - Back left tire had a slow leak, leaving me to change my plans several times and causing undue stress - Had a check engine light come on, in which I was told only to call back if it turned red.
Pros: They were friendly, but grossly understaffed.
Cons: We waited two hours at the airport for the agency shuttle to pick us up, and then another hour to get a car. The car was 7 years old with 225,000 km. It had a flat tire and the the windshield wiper fluid reservoir leaked and wouldn’t hold fluid. The wiper blades were shot.
Pros: The price was low compared to other companies.
Cons: I had to wait a long time at the airport because there was only one driver in a van, but there were a lot of people needing to be taken to the rental station.
Cons: I waited at least an hour to get the car. The car did not have a navigation system which the reservation said it would. The brake and engine lights were and the employee told me excuses about why they were on. The windshield wipers needed to be replaced. The tire tread was low, especially in the back. Tires in that condition would fail the state inspection where I live. The brakes also needed servicing, since they would pulsate when braking. The seats were also stained.
Pros: Nothing. It took us an hour and half to get our car. They also charged us the same price to be downgraded to a smaller sized car.
Cons: They require a credit card in the name of the driver for a 3,000 dollar deposit?! That’s way too high. But either way, this was not written anywhere BEFORE you check out the car. It’s written on the voucher AFTER you make the reservation. It should have been listed prior to checkout as every other rental car company does this! Their cars also don’t fill properly, we went to 4 gas stations/paid 4 times and the tank didn’t fill and they tried to make it seem like it was the gas stations fault.
Pros: Value for the rental car, good condition of the car, no hassle in picking up (there's a bit of a wait because it's early high season) and dropping off. And the timely free shuttle service.
Pros: staff was friendly and tried to be helpful.
Cons: car was terrible old.
Cons: The vehicle was old. It already had more than 200,000 kms. On the ring road, the engine got very hot and it smelt burning. We waited 30 minutes and then drove at slow speed to our hotel.
Pros: Nothing. I booked a car that was supposed to meet me at the airport. It wasn't though - they drive you a few miles away from the airport. The pick up was over an hour late and when I did spot him, he would have disappeared again within 2 minutes. They don't look for you or have a board with your name. They have a board with lots of small logos on that aren't easy to spot. When I saw the driver again, I'd recognised him as the person that flitted in and out within 1 minute.
Cons: The car was sub-standard with chips in the windscreen in the driver's view. The check engine light came on before a long road trip - so I returned the car with a full tank of fuel. They don't acknowledge or respond to your complaint. They tell you that there aren't any insurance waivers even though you paid for it with Discover Cars and then they try to charge you extra to get back to the airport for your 5:30am check-in which is outside of their operating hours. Avoid them!
Pros: Good value
Cons: You get what tou pay for
Cons: Refunds aren’t directly issued as cash, I had to call to call in and request the ‘credit’ to be refunded back to my credit card. When you advertise ‘free cancelation’ make sure you tell the client the real deal. Or maybe, through the cancelation process, let the customers pick if they want the money refund back to the original form of payment or if they rather keep the credit. I don’t know, it looks shady.
Cons: Upon check out, the employee charged us for a supposed traffic fine but he could not provide supporting documentation about the fine. He refused to contact his supervisor and promised to sent an email with the information later that day. He did not. We reached out to the company that day via email, and we never received a response
Pros: The professionalism of the agent
Cons: I had to check the damages of the car by myself during the handover.
Pros: Car survived without fatal failure all the trip. Return of the car without waiting.
Cons: 1) I ordered a Suzuki SX4 S-Cross received older Suzuki Vitara 2) Our plane landed outside standard working hours at midnight, we found a FairCar agent quite quickly and then we needed to wait an additional 30 minutes for collecting another 3 groups from another plane. After collecting all the guys we moved to the renter premises 8km. 3) I choiced full coverage insurance when I booked a car through discovercars.com/ pages. As you write "Choose full coverage and relax". In my rental contract with
Pros: One of the staff members was approachable and understanding
Cons: Multiple issues with the vehicle that meant returning to the Hire store twice on the first day in Iceland. Changing the vehicle after the second time returning but still leaving with a faulty vehicle. All the cars are showing very obvious sines of wear and tear. From Rust over the busy, broken radio antenna, knocking windscreen wipers, scratches all over the Cars Body, not very clean inside the vehicles and doors or Car boots that do not lock or unlock properly.
Pros: A non brand new car is perfect for off road driving in Iceland
Cons: Well it seems a cheap hidden place and they've changed the name into nordic car rental so it was hard to find them
Pros: De dropp off of the car, was fine.
Cons: We were supposed to be picked up from the airport, but no one was there. Still not calling after 2 hours (there was not even answered). Driven to the company by taxi. The taxi costs were also not reimbursed by them. Had paid for a car with all-risk insurance. Upon arrival, a deposit of € 2400 was required (crazy!). We felt pretty ripped off! Never go to this organization again. All the people we spoke to who had booked a car with this organization were very dissatisfied.
Pros: It was fast and easy to rent the car.
Cons: The car had a bit of damage and rust. The direction was a bit off, so to drive straight I had to turn the wheel slightly to the left. The security deposit was very high for the car I got. As an example, If I was to sell that car in 2nd hand I don't think I would even receive the same value of the security deposit.
Pros: Absolutely nothing
Cons: First car had a side mirror completely shattered, I refused the car and I was told that a good driver would do without a mirror. I was offered another one which was smaller and had manual instead of automatic transmission. I requested a discount because the car did not match the booking, this was not granted so I refused this one as well. I had to wait more for the next car to become available. This was in shitty condition, 250.000km mileage, doors could not be locked due to broked door sensor..
Pros: Rubbish service, car should be in scrapyards
Cons: Unfriendly and inefficient staff
Cons: Holding deposit was extremely high. Not many credit card providers do give such big credits. But if you want to reduce holding deposit amount, you have to buy an extra insurance, even though I had full coverage insurance already.
Pros: Everything was easy.
Cons: You are getting options when you call them. They only answer on one of them. On the others we were told no one was available at the moment and "click"....everytime.
Pros: the drop off was easy, but we had to pay extra to drop it off in Reykjavik
Cons: The online rental site made us pay for extra insurance, for an extra driver and FairCar wanted and did charge again for insurance and wanted for the extra driver. It took a very long time for them to pick us up from the airport and we had to wait at the rental desk again. They will also block your credit card for almost 3000 Euro, which is a huge sum. If you want them to block a smaller sum (about 1000 Euro)k youhave to pay an extra insurance on top of the insurance they made us already buy.
Cons: They still haven’t refunded me for the rental after their car broke down and they continue to hold the deposit amount on my credit card
Pros: Terrible humans. Car was in poor shape i had a problem with the door which was my fault but they overcharged me and we’re so rude in the process. They’re awful
Cons: Awful humans that deserve to be in jail
Cons: Very poorly staffed. One person doing everything. Didn't get the attention I needed. Clerk was helping me then a customer came in and he started helping him when I first picked up my car. Then when I dropped the car off, I waited in long line and they didn't stop helping the customers in front of me to help me right away.
Pros: Car was appropriate for our needs. Friendly staff, got us to and from Airport efficiently.
Cons: Tried giving us incorrect car seats for our age children, had to argue to get the right one. Car covered in chips in windscreen and scratches. No car seats in the mini bus for airport transport. Gave us a half tank, when booking specified full.
Pros: The car we received served us well in the winter Icelandic weather. We had studded tires which was an unexpected but necessary surprise.
Cons: Rental car did not have a functioning GPS, even though I selected the GPS additional when ordering the car. The representatives made us wait over 1.5 hours to get picked up from the airport and seemed rude, disorganized and not very helpful.
Pros: Everything went well.
Cons: No comment.
Pros: Convenient, good value, easy
Pros: Very straightforward process.
Pros: Very accomodating, really nice people, very clear on instruction
Pros: They were quick and efficient, the car was in fair condition, they provided us with a map and information on what to do if we needed assistance while driving around the country.
Cons: I didn't like that they lost the damages paperwork, but they handled it well and we did not incur any fees. The car also had a few rust spots on the outside but overall these were small things.
Pros: They were friendly
Cons: Car was so beat up - had no idea that it would be in such rough condition. Didn’t like the waiting time at the airport pickup - we waited almost an hour until someone came to get us, then we had to wait another 30-40 until we actually go the car. We came in on a red eye flight so we were exhausted and didn’t anticipate it taking SO long to get the car
Pros: Not a lot
Cons: Having to check the car for scratches and dents at the pickup without a representative of Faircar being present.
Pros: very little
Cons: The representative overcharged us by an extra 100 euros for being a couple of hours late due to reasons beyond our control (we were not allowed to disembark the plane due to strong winds). He was not friendly or helpful
Pros: Nothing! It was awful.
Cons: We waited for an hour at the terminal to be picked up. I had to call the company and tell them we were waiting. It took another half hour. The check out took longer than it should have. The car was beat up, the USB charging port didn't work, and the tires were worn. Technically it had a GPS as described, but it was only loaded with a French map, which obviously didn't work in Iceland. I will never use Faircar again!
Pros: Really not much
Cons: Car wasn't ready. Took 1hour 30mins to pick up car. Car was dirty. Wipers needed replacing. Never again
Pros: I didn't like any of the service
Cons: The customer service is just awful, i'll never rent a car from them and I'd never recommend it. When pick-up the guy was rude and trying to make us overpay with every possible way and creating issues. We were told to drop the car at 17:30 so we don't pay "after hours" charge and when we arrived there was no one and we had to wait 20-30 minutes, thankfully our flight was late.