Icerental4x4 at Keflavik Airport

Pros: Efficient and friendly. Returning customer.

Pros: Friendly staff, quick collection once in the office and quick drop off

Cons: The car was very old for a rent car, it has 180000 km on the clock and you can tell. No GPS. The car smell. The extra insurance is too expensive and also the top option (must expensive) didn't cover very basic things related to Iceland. For example wind, is not that why you want to be insured when you go to Iceland?

Pros: Everything from start to finish

Cons: The pickup at the airport terminal could have been quicker. We were waiting 20 minutes, but there was a lot of snow on the ground :)

Pros: Absolutely fantastic. We had a cancelled flight overnight and we called the office and they simply extended our car so easy over the phone. Great service.

Cons: Nothing.

Pros: The place was not say to find and the whole experience left a bitter taste in my mouth.

Cons: Won’t be hiring again.

Pros: Guys we’re working hard but not enough staff

Cons: Nearly to hours to get a car after arriving isn’t acceptable when I had a young family, also meant the super markets were shut

Cons: Abrupt, brief, and hard to understand. They had issues with the insurance we bought from Discover Cars and tried to convince us to buy more from them.

Pros: Fast and efficient service. Vehicles are usually higher mileage but still in good condition. Good reliable company.

Pros: They did not pressure to up sale or to make us get additional services. No hidden fees

Cons: It was all great

Pros: Service is efficient

Cons: Long waiting time but this is probably due to the many customers that they have to attend to

Pros: Fast check-in, checkout, everything we'll explained.

Cons: Summer tires on snow and ice.

Pros: Friendly people

Cons: Old cars with 145000 km running

Pros: L'automobile era veramente eccezionale e perfetta per un viaggio in Islanda

Cons: Un po' antipatici

Cons: The pickup and drop-off from/to the airport took quite a while.

Pros: Quick, friendly service, car was in great shape.

Cons: When we got ready to pick the car up after arriving in Keflavik we weren't sure how to get in touch with the agent. It all worked out but we were confused at first.

Pros: The quality of the Car itself was good.

Cons: Pickup time was really bad. Dropoff Airport transfer took too long. Unfriendly staff. Check of Car in the dark. Damages on Window Screen way to expensive. Not transparent that insurence was not connected with Icerental4x4 but through Discover Cars as Broker.

Pros: The car itself was incredible for the price. The guys in the office were also very nice and friendly.

Cons: The information given beforehand does not explain that they accept only credit cards and literally nothing else for deposit. It creates problems during pick-up for customers and lots of delays (which affect both pick-up and drop-off times, since the desks are not separated). Also, if you fail to bring the credit card (and only credit card), you are forced to pick one of their insurance programs (they are unable to freeze your deposit without the credit card)

Pros: Car was clean and ready to go.

Cons: I would not recommend this rental service. The customer service was awful; we waited for an hour to be dropped off at the airport. When I asked about the shuttle bus's departure time, the Polish staff were extremely rude. They were also yelling at other customers, threatening legal action if they didn’t pay for extra insurance. This experience significantly tainted our trip to Iceland, which would have otherwise been perfect. I will definitely not rent a car from here again.

Pros: Very friendly and helpful staff. I greatly appreciated their help. I highly recommend their services in the future.

Pros: They seemed involved with making certain my trip went well!

Cons: I should have rented a bigger car.

Pros: Good price. Car had no issues.

Cons: Difficult to find agent at airport. Walked outside the airport then back in. Agent was sitting by the exit door but her sign was not obvious.

Pros: Got the car we ordered, it was in good condition, the drop-off went very easily.

Cons: The pick-up at night went very slowly, the instructions were not clear and when the driver arrived he chose to leave us instead of people whose booking were for different dates, so had to wait for another 25 minutes for him to return. It was a very tedious process.

Pros: Transport service from and to the airport

Cons: As mentioned above

Cons: did not receive the car i booked for

Cons: Had to wait for a pick up

Pros: Son unos impresentables. O pasas por el aro o pasan de ti.

Cons: En general no me gustó nada. No recomiendo a esta gente para nada.

Pros: Nothing

Cons: Worst experience ever. No one should ever rent their car from this company. Obnoxious, rude and inconsiderate staff.

Cons: high security deposit, not released straight after end of rental period (4 days past already)

Pros: Reasonable price. Fast transfer from/to the airport, fast service at the rental office.

Cons: Car mileage 257000km

Pros: Very friendly and helpful.

Cons: Everything was great!

Pros: Decent mechanical condition of car. I had an issue with windshield wipers - I called support and they were courteous and helpful

Cons: Long list of bad things. 1) Pickup was inefficient - they have a small vehicle (8 passenger minivan type) to take you offsite which is 10 minutes away. Many times, they take only the driver. Driver has to come back and pick up the rest of companions. 2) the agent at rental desk was rude. The agent we talked with had a cleft lip. My wife inquired if they had ‘newer car’, his answer was ‘we are not a dealership. We don’t have new cars’. That’s just one example 3) car was dirty and wasn’t cleaned

Pros: Sensor for "change oil motor" start to blink after 1700km. No batteries in remote control of the car. The windshield wipers deffective. Much noise because vibration at the hatchbsck. Consumption more than 10l/100km.

Cons: They do not offer a reliable car. Attitude oriented for the bussines not for the client

Pros: Once we reported the issue of brake fault after 2 days, the car was immediately replaced and upgraded to a better car; check in and drop off was smooth; agent at drop off was very humble and clear; the call centre was very prompt in resolving queries

Cons: The car provided on first check in was an old car having run more than 2.5 lac kms and not checked thoroughly technically as it had break pad issues that could be life threatening; the agent was not eager to share much details and was not warm

Pros: Agents were quick, and efficient in explaining everything about the rental.

Cons: Broken windshield wiper, have to purchase extra windshield wiper fluid because of broken wiper. Passenger side door did not close all the time.

Pros: all the paper was almost ready so we only spent about 10 min. at car rental at pickup

Pros: No problems

Cons: Sent the car out without a rear windshield wiper

Pros: Easy, kind, fast

Pros: Rapid and efficient

Pros: Cheap, really nice cars in good condition

Cons: Car rental is located outside the airport, when we arrived there were a lot of people trying to get there and shuttle can take only 9 people, so others needs to wait for another ~20min

Pros: Friendly staff.

Pros: Once I finally made it to the car rental location, the staff was efficient and helpful. Equally so, when I returned the car, the staff was helpful and fast-acting.

Cons: The car I was given was neither new nor very clean. I did not set high expectations, as from previous visits to Iceland I know it is a harsh environment. But the car had endured a lot of travel (more than 260,000 km). The rear windshield wiper was completely missing.

Pros: They gave me a car early.

Pros: Pickup and drop-off to airport

Cons: Windshield fluid wasn't filled, interior lights did not work

Pros: Rental agent at the pick-up was kind and gave us free 3hours extra time on the last day

Cons: Nothing special but the car a little too noisy

Pros: Free airport pickup.

Cons: Car back seat middle compartment cupholder was dirty. Car exterior had chipped paint, chipped window, scratches on various parts of the door

Pros: The car I got very old and run more than 200000 km

Cons: Rent A Car should not be more than 2 years old and not more than 100000 km

Pros: It was ok, you get what you pay for and it was very cheap.

Cons: The car was very old, rusty, mega small, lots of damage.

Pros: Easy to pick up. Easy to drop off. No issues.

Pros: Transfers were quick with nice, friendly driver.

Cons: Rude staff. Rude at check in, rude on the phone when I called about a problem, rude when they brought us out the replacement car, rude when we dropped the car off. First car was disappointingly old. When warning light came on you dismissed it and said it was the way we were driving it. We lost power on the main road which was dangerous. You did come out quickly and change it for a better car, so that was efficient and satisfactory but our overall experience was poor so I couldn’t recommend you

Cons: They gave us a car so flimsy, it was terrible. It get like the wind could’ve blew us away on the highway. The car had a loose bolt holding the door together and then when they saw that it had come off when returned they charged us $1,500 to fix it and to repaint the tiniest chip of paint. Ridiculous!

Pros: Fairly quick check in and check out experience.

Cons: The vehicle booking was presented as a late model vehicle with the 4x4 capability recommended for the time of year and sights we were to visit. The vehicle had over 250,000km with numerous issues that almost left us stranded. Fuel gauge was at 1/2 tank when we stopped to take a photo near GullFoss, after the few minutes for the picture we returned to vehicle and were welcomed by the fuel warning light and the gauge now blinking at zero. Stranded.

Pros: Efficient service, good automibile,

Cons: It's a bus from the airport to the agency and vice-versa. Just need to factor in this time before airport departures

Pros: I would not recommend Icerental 4X4 to anyone.

Cons: They didn't want to take my CC CDW insurance. They said they were not affiliated with Discover cars. The car was 6000KM over the oil change, had 2 alerts on the dash board, was unbalanced, and the clutch (and I drive a standard) was shot. The studs were flat w/ the tires. The trunk didn't latch securely. And the windows were filthy inside and out. We picked up in the rain. We were parked in a puddle, the doors left open so the car was wet and steamy. It was take it or leave it.

Pros: The service was fast and the pick up and drop off was good. The opening 24hrs is great

Cons: They didn't give us studded tyres for winter and it was a nightmare to drive only with the winter tyres that they offered. They gave us a very old car at the beginning that it was not the car we booked. I have to come back from reykjavik to change the car for the model that I booked. But one more time it was without the studded tyres and are really necessary everywhere. in iceland all the cars we saw had the studded tyres and it was very irresponsible for the company yo put our lives in risk.

Pros: Ease of collecting and dropping off the car. Got the car I've selected.

Cons: Long waiting for a transfer from and to the airport.

Pros: Good capable car.

Cons: Pickup was strange

Pros: Nothing , they scammed us and forced us to buy another insurance for 76 Euros,

Cons: they scammed us and forced us to buy another insurance for 76 Euros, they threatened us if we don't buy we have to give them 2500 Euros as a deposit ot no car

Pros: The car was ready and clean. Shuttle to airport was fast.

Cons: It was not in the airport and the shuttle was hard to find at the airport. The first several times I tried to call their phone, nobody answered.

Pros: Agent help was very helpful.

Pros: They were quick and pleasant

Cons: The pressure to buy their insurance when I had already purchased full protection insurance

Pros: My flight was canceled due to the strike, so I extended my rental car. When I contacted them over the phone, they listened intently and responded kindly, even though I am not good at English.

Pros: It was excellent

Cons: They don’t help with suitcases sometimes depending one driver

Pros: Great service! Representatives are very cheerful and try help as much as they can. We visited Iceland for first time and they provided us a lot of useful tips about road and places to go. Car was already prepared and heated for our convenience. Check-in and check-out were quick and efficient Definitely, we’ll use their services again! 10/10

Pros: Was unaware that the car rental was a 10+ minute drive from the airport. That piece was not clear when seeing pick up at the airport. Not being able to have the whole party in the shuttle was a little inconvenient and lastly the shuttle driver was preoccupied reading his notes than driving causing more swerving in the snow.

Pros: Drop off and transport back to the airport were quick and efficient.

Cons: Some faults with the car not disclosed at pick up, cruise control not working, tracking was out so pulled to the left, rear wiper very poor, boot wouldn’t close properly so rattled most of the time when driving.

Cons: the car rental Isn't insider the airport i spent 1 hour tò be there

Pros: Easy to work with, friendly, communctive, punctual.

Pros: The clutch started acting up, and the door handle cover came off

Cons: Everything else was great!

Pros: Ok price, but sting you at reception for more upcharges

Cons: Poor service and condition of car. Lots of excess charges. Excessive deposit if you don't pay for their insurance. Slow pick up and drop off bus. Won't be using them again especially due to condition of window cracks.

Pros: Smooth in all the process

Cons: Waiting time at the airport, more than 1 hr as shuttle bus not enough space for all drivers

Pros: Extremely friendly. Provide necessary information clearly, very smooth with the entire process.

Cons: The car (probably) due to weather had issues from time to time with lane and collision control. These were few occurrences, but definitely important points to remember.

Pros: That the tires were nailed, and the car very reliable.

Cons: Very smooth, convenient experience

Pros: Voiture parfaite pour parcourir l’Islande malgré les tempêtes de neige, de vent, et de grêle ! Nous nous sommes senti en sécurité pendant toutes ces longues heures de conduite dans des conditions plutôt extrêmes pour les parisiens que nous sommes.

Cons: Un service parfait et très rapide.

Pros: Friendly staff offering great advice No hard sell for additional insurance No problem with a late drop off

Cons: Waited over an hour for collection from the Airport to get the car.

Pros: Very good value and the car was exactly what I expected

Cons: The shuttle bus can be full, which involves a 20 min wait for the next one

Pros: The car was clean and drove well.

Cons: Upon arrival I rang the shuttle pick up to the be told to wait in the airport and that someone will collect us in around 10 minutes. 1 hour and three more phone calls the shuttle bus arrives but can only seat 8 by which time there where 12 people waiting. The driver was rude and un interested that I didn’t want to wait another hour to be collected and only after some encouragement did he ask another shuttle bus service to take us to the collection point.

Pros: Easy and friendly

Cons: Nothing

Pros: Praticamente nada, só que os atendentes locais eram muito simpáticos.

Cons: Suporte lento e mal educado. Condição do veiculo.

Cons: Waited over an hour to pick up and over an hour to return van. The van was in terrible condition!

Pros: The pick up instructions were pretty clear and accurate….

Cons: The hard sell on insurance and the state of the car for the price paid It was a bit embarrassing to have the grottiest car in the parking lot - no wheel trims, covered in scratches and light fittings hanging off

Pros: Better this year than last due to having a newer car.

Cons: Have used them twice now but always get the impression that they're not very friendly and that a potential problem is only just under the surface. Are the staff Icelandic, or perhaps from somewhere else in the world.......

Pros: Honest clear service. Top

Cons: Nice people, kind and representative

Pros: Easy pick up and drop off. Quick shuttle.

Cons: When we rented it the van already had a big dent and as a consequence when driving there was a draft in the van. Due to the draft and the wind in Iceland the back of the van could not be warmed. I don't blame Iceland4x4 for it (but not nice from the previous driver for not mentioning this) but when fueling for the first time we noticed the van also did not have a fuel cap. Not a big issue but this could have been dangerous if we would have had an accident.

Pros: free airport shuttle to and fro

Cons: nil

Pros: car was bad. no sensors. too many scratches and dents already

Cons: charged me insurance , gave me a bad car

Pros: Was so strange to have money on credit card, like deposit 3000 euro.

Pros: The rental agents were quick and professional.

Cons: Our pick up at the airport was the only issue we had. It took nearly an hour to get from the terminal to the car. Once the shuttle arrived, there was not enough space and our family had to travel in separate groups.

Pros: Good company, reasonably fast service. Had no issues returning the car, not sure if the story would've been different if they said something was wrong with the car. But no issues for me. Not like they tried to say something was wrong when it wasn't.

Cons: Not much. After inspection of return, they just said you are good to go, no final receipt or anything. I guess that's normal for them.

Pros: Fast drop off, shuttle bus to our hotel.

Cons: Delayed pick up of the car.

Pros: Car ran great even though it had quite a few miles/kilometers on it.

Cons: Pickup agent was 15-20 minutes late from the agreed upon time at the airport.

Pros: nothing

Cons: everything

Pros: good price and pick up service

Pros: Easy and quick

Cons: Good

Pros: first day we got there we waited 40 minutes to be picked up, then the driver could only take my husband but took another family of 6 from inside after meeting us outside first, left myself and children at airport and my husband had to come back for us, she was extremely rude to us too. On the return journey the lady driving was lovely and friendly . The company itself were very easy to deal with upon drop off, the only issue we had was the age of the car

Cons: the car was too old and we felt unsafe there was 262k on the dial, we were lucky to have had good dry weather as it would have been a disaster, we would never rent a car more than 3 year old

Pros: You get what you paid for. The shuttle driver picks you up at the airport. The car was in good working condition.

Cons: - Staff behaviour was appalling. When calling them, no customer service was felt. It felt like they didn't care at all. - The shuttle driver does not let more than 2 people when driving to the rental location. - While returning the car, when asked about the next shuttle back to the airport, the attitude was rude and unapologetic, so we had a bad feeling when we left. Maybe because we had the cheapest car.

Pros: Friendly staff on pick-up!

Cons: During the rental period, the rear bumper was scuffed, however, the rental company claimed the bumper was moved and forced us to sign an acceptance form or miss our flight stating if we refuse they will not drop us at the airport. Considering the location of the rental company, this left us with no choice other than to sign and pay the excess of +700eur for a surface scuff. When collecting the car it already had 2 dents and a chipped window.Pay close attention to the Insurance packages offered.

Pros: They gave me a clean car in good condition, with fast and fair administration

Cons: I had to insure the car twice

Pros: The car and the shuttle back to the airport.

Cons: We had to wait quite long in the airport before the agent arrived and then quite some time in the office as well.

Pros: Good quality

Cons: Friendly, helpfuk

Pros: Good car, felt like it had been taken care of and serviced like it should.

Cons: The person working at the pick up place helping us with the pick up and drop off of the car being rude and not helpful at all. It’s sad because next time we visit Iceland this thing will probably make us choose another carrental and not recommend this to our friends. The service and personal meeting you get is so important that you can go from a happy customer to an unhappy customer so quickly even if the rental car is good and working like it should.

Pros: Very efficient drop off. The wifi was excellent and the snow tyres were fantastic and definitely needed.

Cons: On arrival at Keflavik the shuttle bus driver refused to take our family of four to the car pick up location, so my husband had to go alone and come back to the airport to pick us up. This was a bit stressful when we first arrived in Iceland.

Pros: Nothing.

Cons: I really curious about this rent car that this car is really made in 2015. I had the worst experience with this rent car. This car leaked water from linked part on sun visor. And all of gauge on dash board was blinking and sometimes turn it off during driving the car. Oh..my..god.. I really suprised and scared. I wanted to get a full refund but they didn't want. As a result. I got one day price refund.

Cons: I had rented a 2WD car from IceRental4x4 through Discover Cars. I was a bit skeptical about whether a 2WD would be okay for Iceland, so we asked the person who came to pick us up, and he said it would be okay. The same night after renting the car, it snowed a lot and the car was stuck in deep snow. We asked if any towing service could be provided so that we can replace this car with a 4WD, but the person at IceRental4x4 rudely responded that it was your decision and that they can’t do anything a

Pros: The desk office customer service was very good. Friendly, helpful, and accommodating.

Cons: The process of shuttling people to/from the airport to the rental facility needs some serious improvement. There was only one driver working and he took people in the order in which they approached (or found) him, rather than in the order of their flight arrival.

Pros: The Dacia Duster was perfectly suited to our needs. The young lady who greeted us on our return was polite and friendly and could easily teach the young man some manners.

Cons: The impatient agent who had absolutely no empathy to for woman who was struggling, having had to leave her husband behind at the airport through no fault of her own! His attitude was extremely poor and working in the service industry myself, I was stunned by his lack of patience and his insistence that I paid the extra to proceed.

Pros: Good price, friendly agents

Cons: My car was pretty old and I had several issues with warning lights going on and off that unnerved me about possibly getting stranded in the middle of nowhere. Car had multiple scratches, pits in windshield... I was supposed to photograph them, but it was raining and there were so many that didn't even show up. With a car with that many scratches, they might think about only looking for something really major in terms of damages.

Cons: The gentleman that checked us in after the rental week was rude and didn't even look up at us when we inquired about further paperwork. He continued to look at his phone and made no acknowledgement of us. We felt completely ignored and like we were a hassle and interrupting his text conversation. He definitely gets an Icelandic frown face!! Also needs to be 2 shuttles running to the airport at drop off.

Pros: RAS

Cons: Le montant de la caution

Pros: Car was very good and came with a full tank. WiFi was reliable and a phone holder was given upon request, which was a life saver!

Cons: A few extra costs that get added on, which may be necessary but make the initial price seem very deceiving. They hold almost £2000 in your account if you don't pay for an insurance package, but you assume this is covered when paying for it via discover cars.

Pros: People were nice. Return was quick. Car was in good shape.

Cons: Transfer from the airport and pick up was long.

Pros: The car hire was relatively cheap.

Cons: They refused to honour the airport transfer saying it was a ‘free service’ and they weren’t obliged to provide it. The staff were rude and agressive, threatened to tear up our contract and leave us car-less. The car was old and battered and having read some reviews online spent our holiday petrified they were going to screw us over. The transfer back to the airport was in a vehicle that wasn’t roadworthy, no seatbelts in the back, heating unit hanging out the roof, etc.

Cons: - Unhelpful when explaining insurance - Insisted we pay extra for insurance or hold euro $2,500 for weeks. We are unaware it take so long for refund or if it will be refunded at all so we have no choice but to pay extra for insurance. - Unhelpful on providing direction

Pros: easy pickup and drop, nice service,

Cons: there was a problem with payment with my card - this was the only place I remember where the card didn't work.

Pros: I've made a damage during my rental. Icerental4X4 provided me all the information and needed documents even before asking. I was able to claim my compensation with no difficulties.

Cons: Nothing in specific.

Pros: Service was good. Specific shoutout to Christian, who was super friendly and helpful.

Cons: We rented a 4-wheel drive SUV specifically so that we could drive on whatever roads needed. When we arrived, we were told clearly that our "comprehensive" insurance wouldn't cover any driving on unpaved roads (nor a list of other things like wind or animal damage that we would have little control over). This should be spelled out in the car descriptions, as we would probably have rented a smaller, cheaper car if we'd known that our 4x4 wasn't going to offer any additional driving flexibility.

Pros: They were fast, flexible, open.

Cons: Indifference to the condition of cars, and deposit.

Pros: Service was quick and experience was very friendly.

Pros: Efficient and quick

Pros: Everything

Cons: The $2600 hold on the card for a few days!

Pros: Car had 100,000 km on it , smelled inside and had a fairly large exterior damage on it at PU - really not cool.

Pros: Nice people

Cons: Pick-up took a long time

Pros: They are always available when we called and picked and dropped me on time.

Cons: The condition of car they provided is not that great. When I asked for a better car. They simply refused claiming the car is in a good condition. The car was wobbling while breaking, A/C not working, oil change indicator came up, fog light was broken. They claimed it’s a fairly new car, but it can guarantee it’s very old and has already been used up a lot. It’s not a car that could be rented to the customers especially when the customers would be driving in the mountains where help is difficult.

Pros: good mechanical condition

Cons: the car kilometerage is pretty high - 200K

Pros: The service was good

Cons: The car was pretty old

Pros: The service was quick, efficient, and they didn't waste much of my time by trying to sell me various add-on insurance packages. They provided useful information on Icelandic driving condition and weather websites.

Cons: I had a couple questions about the vehicle which weren't covered in the vehicle hand-over discussion, but I was able to ask the Icerental representative and get those questions answered quickly.

Pros: Friendly stuff

Cons: Would be nice if car manual come with English version

Pros: I loved everything

Cons: Nothing

Pros: Friendly people, value for money, efficient check-in process

Cons: The car already had quite some mileage (210.000km), which was noticeable in some minor defects: passenger window could not be opened, because it would come loose from its rubber guidings, after 3 days we got an amber 'change engine oil message', so the car should have received regular maintenance to change oil (filter). However, the car did what it had to do, and brought us safely to all our destinations.

Pros: It was strictly ok

Pros: The efficiency and attention of the agents

Cons: The car was quite old, we couldn’t connect our mobile

Pros: L'assistenza nelle risposte via mail durante il noleggio

Cons: L'auto aveva dei problemi ai finestrini che quindi non si potevano usare con libertà

Cons: Crooks, making extra money finding tiny damages and making customers pay huge penalties! I saw many unhappy customers arguing. They will ruin your vacation.

Pros: Concise, clear communication. Value for money. No unpleasant surprises.

Pros: Nothing

Cons: Bad experience!!

Pros: Efficient check in.

Cons: Rude checkout

Pros: everything was ok

Cons: everything

Pros: Nothing and nothing ! This company must be closed immediately !! they scamming all their client !

Cons: There is no service. They are aggressive, they insult you and oblige you to pay additional amount !!! (really really important). Their car are the most old (308 000 KM) and dangerous car i ever had. Mecanics is at its end of life !

Pros: Very efficient

Cons: The car was a little worn but worked just fine

Pros: The car.

Cons: The electric battery was not charged. We did not get any explanations as to how to charge the battery so we drove on gasoline only

Pros: The staff were great

Cons: Nothing - the service was perfect

Cons: La pieza que sujetaba la matrícula estaba rota y esta se cayó mientras conducíamos. Al devolver el coche nos cobraron 8000kr, por algo que no había sido culpa nuestra.

Pros: Although the car received wasn’t the one ordered, it was great choice for our Ring Road Trip.

Cons: Better shuttle service to/from airport

Pros: They took care of my needs.

Pros: Car was good comfort drive but overall car body was lot of scraches and inside not Cleaner as expected.

Cons: They makes us confused about Insurance though i have taken full premium Insurance

Pros: efficienza e rapidità

Cons: autovettura un po troppo malandata

Pros: Great service.

Pros: The rate was fair. The car did not break down during the trip.

Cons: - There were lots of scratches and rust on the car. - Car had difficulty when driving uphill. - Air conditioning did not work. - The agent did not provide a copy of the documents but instead requested we take photographs with our phones. - At dropoff, I was charged 80,000 Icelandic Krona ($592) for a broken fog light that we might not be responsible for. - I will contest the charge with the relevant Icelandic regulatory authority. The charges are predatory.

Pros: SERVICE WAS OK. 2016 CAR IS NOT WHAT I EXPECTED

Pros: Nothing unfriendly arrogant staff

Cons: unfriendly arrogant staff we got a car that didn't have a full tank and we didn't get compensation for that

Pros: The woman who took our car back was very helpful

Cons: The tires were kind of bald

Pros: We were not bombarded with insurance selling pitches. We were well informed about the one toll road in Iceland and speed limits.

Cons: Very strict return time of the vehicle.

Cons: Deductible is too high in case no additional insurance is bought.

Pros: Nice, friendly staff, changed car when we reported about strange, random noice when accelerating

Cons: The little van that took us from airport and back...

Pros: Nothing

Cons: They tried to give us different smaller vehicle then what we have booked, Have to go back to them to change vehicle because our luggage wasn't hold in trunk. After spending an hour and they thought that we are not going to give up they find a right size vehicle for us. When we return the vehicle they came up with there is few scratches/ damage by upper rear bumper which we might have missed when we picked up the vehicle. Same issue with one Senior Lady they claimed you have 42 scratches. NO NO

Pros: they were fast

Cons: they were too fast, I didn't have time to consider the options and felt forced to purchase insurance I didn't need. All business no customer care.

Pros: Fast service

Cons: None

Pros: friendly front desk agent when I got that

Cons: vehicle needed a lot of work , and the shuttle van delay was frustrating

Pros: It was cheap and straight forward.

Cons: The car was old and worn out. Our first car broke down and was replaced. Our second car had a very noisy wheel bearing and would probably break down soon. Cars covered in damage already, but then agents questioning me about a tiny (existing) scratch on the return. Cheap cars.

Pros: Regular shuttle bus.

Cons: Lots of existing damage on the cars before rental.

Pros: Martin was great. He dropped us at our lodging when we returned the car.

Cons: Ripped windshield wipers. Slow leak in tire that needed filled every day.

Pros: Fast collection.

Cons: Very slow return process - over an hour. Problem with wiper blades. Problem with filler cap.

Pros: as abov - everything was ok

Cons: I have no comments.

Pros: The car provided was exactly what I need and what I choose online before.

Cons: The only think I could say, at the dropoff, they suggest me to came 3 hours before the flight. I did it but we resolve the dropoff in a couple of minute and than I have to wait 3 hour at the airport. But not a big deal

Pros: Overall the service was efficient and good.

Cons: Pick up service from airport needs to be improved.

Pros: Aucune attente à l'aéroport. Personnel sympa. Informations claire.

Cons: Nous avions demandé un 4x4 hybride mais nous avons eu un modèle classique moins récent sans régulateur de vitesse, GPS et sans plage arrière cache coffre.

Pros: Drop off

Cons: Waiting so much at the arrival

Cons: Car is in hi

Pros: Hurtig afhentning og udlevering + aflevering

Pros: Great overall experience. Very clean nice vehicle as described. Friendly people working at desk. Didn’t complain about dirty vehicle inside and out.

Cons: Check in counter was full when I got there - Took an extra half hour to get my rental. A map of all parking lots requiring payment not made clear (only a couple were told about) as I got ticket at one with no signage that I could see that you needed to pay (very expensive service charge as well). Would be nice to get a type 2 to type 2 plug to plug in at charge stations for hybrids like I had.

Pros: Customer Service

Cons: Nothing

Cons: The handbrake was week.

Pros: The shuttle to and from the airport! Really friendly staff, amazing price.

Pros: Explain the conditions of renting

Cons: I must fill up the car

Pros: Efficient check in and return after arriving at desk.

Cons: The name was close to icerentals car rental company and we went to the wrong one. Then had to walk back 15 minutes, then had to call and get the person who tried to pick us up and didn’t see us since we were gone to the wrong office. It took them 30 minutes. The site was 10 minutes from airport.

Pros: Everything went as advertised, we were picked up at the airport, paperwork and car handover took under 15 minutes, everything was nice and clear. Staff was friendly and responsive.

Pros: Nice car, the tank was full.

Cons: Slow service, no one at reception.

Pros: Fast Easy - no hassle New Car

Cons: It was not directly at the airport

Pros: The drop off was great, the agent was lovely

Cons: The car was not in great condition, had to wait almost 40 mins to get picked up from the airport and the person who picked us up was rude and not helpful.

Pros: Agents are helpful

Cons: Car was garbage

Pros: Good price.

Cons: Car could have been cleaner.

Pros: very friendly en helpfull staff

Cons: the car had a lot of supervisial damage

Pros: staff, good ratio car for the money

Cons: some parts of the car have good times behind

Pros: They brought us a car that we didn't like and changed it to the one we wanted when we asked for it. Friendly employees.

Pros: Icerantal 4x4 was awesome!

Cons: It was totally my fault as I booked for a wrong day and they gave me the car that the thought was best (the car rental facility was about 8 mins from the airport and you need to get there via shuttle via Icerental 4xt

Pros: Quick, polite and efficient

Cons: Poor condition and age of the vehicle

Cons: No-one was there to meet us at the airy, I had to call them & then only one of our party could be taken to the rental office who then had to return to the airport to collect the rest of our group

Pros: Car was clean and didn’t have any problems

Pros: Responsive and very friendly

Cons: N/A

Pros: The keflavik pick up by Claudia was wonderful and though she had only been in the country a short while, she was very helpful with many answers to our questions

Cons: This particular car should never have been offered to someone as a hire car. Perhaps, if i was borrowing it from my uncle Gunnar in Vik, this would be seen as kind.....but having to pay for this...SIMPLY UNACCEPTABLE!

Pros: Employees were extremely friendly and fast

Cons: The overall condition of the car wasn't stellar, the breaks were a bit slow to react and the posterior shock absorbers were very worn.

Pros: Easy and straightforward

Pros: Workers were friendly.

Cons: Only 1 car seat that was meant to be rear facing. Seat was old (expired according to US standards) as well as dirty. Personally it was not worth the price especially because the vehicles did not have a safety device to keep the car seat from moving more than 1” as required. Additionally the deductible really doesn’t cover any damage so ensure yiur personal insurance covers any damage that could occur

Pros: The overall process was efficient

Cons: The previous vehicle damages the company reported on the form during pick up were inaccurate. Despite informing the company of the additional damages noted within an hour after pick up AND taking timestamped photos of the damages, the drop off agent was giving a difficult time about the pre-existing damages that the company failed to properly document. This raised suspicion of whether the company tried to scam their customers.

Pros: Fast friendly staff

Cons: Car was not in good condition and felt dangerous to drive in high winds, rain got inside of car

Cons: Vehicle was very low quality, windows kept messing up when trying to roll down, accused of putting scratch on door and coerced into signing that I agreed to the damages due to fear of missing my flight.

Pros: employees was very kind and respectfull.

Cons: Surprise insurance (edespite the fact my credit card already has insurance),

Pros: Service was quick and efficient

Cons: Not clear on age of car, but mileage was high at over 160,000 km. One headlight stopped working, tyre pressure warning light came on

Pros: Fast easy

Cons: Them saying we scratched the car when we didn’t

Pros: Quick pick up

Pros: Efficient

Cons: Transfer and waiting time, rather old car.

Pros: Nice and quick

Cons: We missed the navigation.

Pros: Good pick up friendly service

Cons: Just giving keys Left to check car over yourself

Pros: Absolutely nothing.

Cons: Almost everything was terrible! - Cars provided have high mileage (+180000km) - Car quality is atrocious. Our car had scratches and broken parts everywhere. Broken USB plug, broken passenger window, the chassis underlay fell on the ground, the wheel alignment was off, the car interior lights didn't work. - The customer service is atrocious. No customer focus, our car lost the chassis underlay at 9pm. We called the rental agency straight away who directly accused us of breaking the car withou it.

Pros: Nothing. They didn’t even have space for us on pick up in the shuttle despite knowing how many people they were meant to collect. We had to wait an extra hour in the airport.

Cons: Honestly everything was terrible. From initial meet and greet through to email interactions asking about better tires and being told studs make no difference through to the final drop off.

Pros: Nice friendly staff and easy pick up/drop off.

Cons: Car was basic

Pros: Very clean car inside, very helpful staff, Vehicle dropped off at the end of the holiday was very quick very efficient van driver taking us to the airport very friendly talkative ask about our holiday. Try she was very good.

Cons: few dents around the bodywork and on the wheels, but was a bit slow on the collection of the vehicle due to not enough pickup vehicles coming to the airport which meant that my wife had to wait for the second vehicle to pick her up but I went ahead to sort the car out.

Pros: Provided pick up and drop off transfer from rental location to airport

Cons: When booked online I was told that the car company would have sign with my name in arrivals hall. This was not the case, I had to call the company to get picked up. This seemed to be the normal process, which is fine, just needs to be made clear when booking so customers know what to expect when getting off the plane.

Pros: Helpfulness

Cons: N/a

Pros: Excellent staff at their office- so friendly and efficient. Airport collection and drop off we’re both seamless

Cons: Everything was perfect

Pros: They were nice and efficient!

Cons: It took a while for them to pick me up at the airport. Around 50 minutes or so.

Pros: Straight forward , no hard sell on the insurance

Cons: The amount of people on the shuttle bus during covid

Pros: Pick up was quick and processing was quick.

Cons: The amount of money held on your CC is too high $3000. Because of road conditions and need to get COVID test we were late dropping off car and were charged almost 25% of the entire weeks rental on top of everything. The cars condition was terrible. None of the electronics worked inside the car (the usb,the screen, the blue tooth etc. The brakes needed new pads (very dangerous), the back wiper didn’t work and car kept showing an emergency signal that we’re told to ignore. Not pleased

Pros: Price

Cons: 30 minute wait at arrivals. 30 minute wait in the office. Terrible old car with lights not working properly and to be told it is fine and working. Dangerous driving on dark ring roads with awful lights and bad wiper blades. Upon return attitude when I told them of the issues was awful. Deposit very high (£2,000) and not yet refunded 3 days after car returned.

Pros: Great and easy

Cons: The vehicle was not fit to drive One rear brake did not even work

Pros: Cheap Price, the car didn't make any problems and was almost as expected, since I was looking for a low cost car.

Cons: When picking up the car, they asked for my credit card. But they didn't only note the card number, but also the CVV! The car was okay, only seat heating didn't work and the windows needed several tries to get them closed. When returning the car, everything went very quick. We were still packing our bags in the trunk when one person already started driving away. They didn't hand over a confirmation of return, only said all is okay after I asked several times, but no document.

Pros: The drop off was expedited by driving usbto the terminal rather than wait for the bus. This is partly due to capacity availability for the bus. We would have waited an hour otherwise.

Cons: We waited for 90+ minutes for pick up from the airport due to low pick up capacity. This was incredibly frustrating. The rental was described and vehicle pick up at meet and greet which was misleading.

Pros: Quick and easy check-in and check-out. The staffs were friendly. Customer service was very helpful to answer all the questions we had whenever we called. Car provided was in top condition.

Pros: All good, very friendly.

Cons: Nothing, they were great.

Pros: Fast. Efficient. Great car!

Cons: Need more cup holders in car:). Otherwise. Perfect

Pros: The folks were friendly and very efficient - we were in/out of their office very quickly.

Cons: The service itself was fine. The car, while clean, was old and had those headlight issues I mentioned above. We had to do a lot of night-time driving and we never felt safe with their limited visibility.

Pros: no major complaints

Cons: pickup guy was a little late

Pros: Prompt, efficient friendly enough service

Cons: The car itself was old and battered and had in excess of 200,000 miles on the clock. The windscreen wipers and screenwash jets were not up to the job and between them and surprisingly weak headlights (unless main beam was on, not an option most of the time) it did not feel particularly safe to drive in Iceland's dark wintry conditions.

Cons: So unhelpful

Pros: Service was correct

Pros: Polite staff

Cons: The pick up, the van did not have enough space so the solution was to leave some people behind and then pick them up

Pros: Pickup and drop off at airport.

Cons: Holding my funds. Car would not start one time. I was informed by locals that this is a common occurrence with Dacias, and has something to do with the auto start - stop feature.

Pros: You got what you expected. The car was solid and the people were very friendly.

Cons: The price was high but standard for Iceland. The car had some minor issues like cruise control didn't always work and chip in the windshield but nothing crazy.