Keflavik Airport (KEF), Keflavik, Iceland
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Driver's country of residence is United States of America (USA) and age is 30-65
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Icerental4x4 at Keflavik Airport

Bogatröð 2, 235 Reykjanesbær
00354 5 712 266
Pick-up instructions
We will meet you in the arrival hall with a sign with our logo on it. From there you are taken to our office where you receive the vehicle. If you do not see us right away, do not worry as our shuttle goes back and forth between our office and airport every 20 minutes. For assistance please call 00354 5 712 266
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Period outside of business hours
Mon:22:01-03:59
Tue:22:01-03:59
Wed:22:01-03:59
Thu:22:01-03:59
Fri:22:01-03:59
Sat:22:01-03:59
Sun:22:01-03:59
Holidays (Office closed)
December 24
December 25
December 31
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Canada
Dacia Duster
11/25/24

Cons: Abrupt, brief, and hard to understand. They had issues with the insurance we bought from Discover Cars and tried to convince us to buy more from them.

United Kingdom
Dacia Duster
11/17/24

Pros: Fast and efficient service. Vehicles are usually higher mileage but still in good condition. Good reliable company.

United States of America (USA)
Hyundai i10
11/2/24

Pros: They did not pressure to up sale or to make us get additional services. No hidden fees

Cons: It was all great

Malaysia
Toyota RAV4
10/20/24

Pros: Service is efficient

Cons: Long waiting time but this is probably due to the many customers that they have to attend to

Switzerland
Subaru XV
10/19/24

Pros: Fast check-in, checkout, everything we'll explained.

Cons: Summer tires on snow and ice.

Netherlands
Subaru XV
10/16/24

Pros: Friendly people

Cons: Old cars with 145000 km running

Italy
Subaru XV
10/15/24

Pros: L'automobile era veramente eccezionale e perfetta per un viaggio in Islanda

Cons: Un po' antipatici

Netherlands
Hyundai i30 STW
10/7/24

Cons: The pickup and drop-off from/to the airport took quite a while.

United States of America (USA)
Subaru XV
9/23/24

Pros: Quick, friendly service, car was in great shape.

Cons: When we got ready to pick the car up after arriving in Keflavik we weren't sure how to get in touch with the agent. It all worked out but we were confused at first.

Netherlands
Mitsubishi Eclipse Cross
9/16/24

Pros: The quality of the Car itself was good.

Cons: Pickup time was really bad. Dropoff Airport transfer took too long. Unfriendly staff. Check of Car in the dark. Damages on Window Screen way to expensive. Not transparent that insurence was not connected with Icerental4x4 but through Discover Cars as Broker.

Poland
Suzuki Vitara
9/6/24

Pros: The car itself was incredible for the price. The guys in the office were also very nice and friendly.

Cons: The information given beforehand does not explain that they accept only credit cards and literally nothing else for deposit. It creates problems during pick-up for customers and lots of delays (which affect both pick-up and drop-off times, since the desks are not separated). Also, if you fail to bring the credit card (and only credit card), you are forced to pick one of their insurance programs (they are unable to freeze your deposit without the credit card)

United States of America (USA)
Mitsubishi Eclipse Cross
9/5/24

Pros: Car was clean and ready to go.

Czech Republic
Suzuki Vitara
9/1/24

Cons: I would not recommend this rental service. The customer service was awful; we waited for an hour to be dropped off at the airport. When I asked about the shuttle bus's departure time, the Polish staff were extremely rude. They were also yelling at other customers, threatening legal action if they didn’t pay for extra insurance. This experience significantly tainted our trip to Iceland, which would have otherwise been perfect. I will definitely not rent a car from here again.

United States of America (USA)
Suzuki Vitara
8/27/24

Pros: Very friendly and helpful staff. I greatly appreciated their help. I highly recommend their services in the future.

United States of America (USA)
Suzuki Vitara
8/24/24

Pros: They seemed involved with making certain my trip went well!

Cons: I should have rented a bigger car.

United States of America (USA)
Hyundai i10
8/16/24

Pros: Good price. Car had no issues.

Cons: Difficult to find agent at airport. Walked outside the airport then back in. Agent was sitting by the exit door but her sign was not obvious.

Hungary
Suzuki Vitara
8/15/24

Pros: Got the car we ordered, it was in good condition, the drop-off went very easily.

Cons: The pick-up at night went very slowly, the instructions were not clear and when the driver arrived he chose to leave us instead of people whose booking were for different dates, so had to wait for another 25 minutes for him to return. It was a very tedious process.

Afghanistan
Dacia Duster
8/11/24

Pros: Transport service from and to the airport

Cons: As mentioned above

Czech Republic
Opel Crossland X
8/8/24

Cons: did not receive the car i booked for

Canada
Hyundai I20
8/6/24

Cons: Had to wait for a pick up

Spain
Dacia Duster
8/4/24

Pros: Son unos impresentables. O pasas por el aro o pasan de ti.

Cons: En general no me gustó nada. No recomiendo a esta gente para nada.

Sweden
Mitsubishi Eclipse Cross
7/15/24

Pros: Nothing

Cons: Worst experience ever. No one should ever rent their car from this company. Obnoxious, rude and inconsiderate staff.

Poland
Mitsubishi Eclipse Cross
7/13/24

Cons: high security deposit, not released straight after end of rental period (4 days past already)

Bulgaria
Dacia Duster
7/9/24

Pros: Reasonable price. Fast transfer from/to the airport, fast service at the rental office.

Cons: Car mileage 257000km

United States of America (USA)
Mercedes Benz Vito
7/7/24

Pros: Very friendly and helpful.

Cons: Everything was great!

Faroe Islands
Subaru XV
7/4/24

Pros: Decent mechanical condition of car. I had an issue with windshield wipers - I called support and they were courteous and helpful

Cons: Long list of bad things. 1) Pickup was inefficient - they have a small vehicle (8 passenger minivan type) to take you offsite which is 10 minutes away. Many times, they take only the driver. Driver has to come back and pick up the rest of companions. 2) the agent at rental desk was rude. The agent we talked with had a cleft lip. My wife inquired if they had ‘newer car’, his answer was ‘we are not a dealership. We don’t have new cars’. That’s just one example 3) car was dirty and wasn’t cleaned

Romania
Hyundai i30 STW
6/22/24

Pros: Sensor for "change oil motor" start to blink after 1700km. No batteries in remote control of the car. The windshield wipers deffective. Much noise because vibration at the hatchbsck. Consumption more than 10l/100km.

Cons: They do not offer a reliable car. Attitude oriented for the bussines not for the client

India
Toyota Yaris
6/20/24

Pros: Once we reported the issue of brake fault after 2 days, the car was immediately replaced and upgraded to a better car; check in and drop off was smooth; agent at drop off was very humble and clear; the call centre was very prompt in resolving queries

Cons: The car provided on first check in was an old car having run more than 2.5 lac kms and not checked thoroughly technically as it had break pad issues that could be life threatening; the agent was not eager to share much details and was not warm

United States of America (USA)
Subaru XV
5/24/24

Pros: Agents were quick, and efficient in explaining everything about the rental.

Cons: Broken windshield wiper, have to purchase extra windshield wiper fluid because of broken wiper. Passenger side door did not close all the time.

Denmark
Toyota RAV4
5/14/24

Pros: all the paper was almost ready so we only spent about 10 min. at car rental at pickup

United States of America (USA)
Dacia Duster
5/8/24

Pros: No problems

Cons: Sent the car out without a rear windshield wiper

United States of America (USA)
Toyota Yaris
4/30/24

Pros: Easy, kind, fast

United States of America (USA)
Hyundai i10
4/22/24

Pros: Rapid and efficient

Poland
Subaru XV
4/17/24

Pros: Cheap, really nice cars in good condition

Cons: Car rental is located outside the airport, when we arrived there were a lot of people trying to get there and shuttle can take only 9 people, so others needs to wait for another ~20min

United States of America (USA)
Subaru XV
4/16/24

Pros: Friendly staff.

United States of America (USA)
Dacia Duster
4/15/24

Pros: Once I finally made it to the car rental location, the staff was efficient and helpful. Equally so, when I returned the car, the staff was helpful and fast-acting.

Cons: The car I was given was neither new nor very clean. I did not set high expectations, as from previous visits to Iceland I know it is a harsh environment. But the car had endured a lot of travel (more than 260,000 km). The rear windshield wiper was completely missing.

United States of America (USA)
Toyota RAV4
4/10/24

Pros: They gave me a car early.

Canada
Skoda Octavia
4/8/24

Pros: Pickup and drop-off to airport

Cons: Windshield fluid wasn't filled, interior lights did not work

France
Dacia Duster
4/2/24

Pros: Rental agent at the pick-up was kind and gave us free 3hours extra time on the last day

Cons: Nothing special but the car a little too noisy

Canada
Skoda Octavia
3/29/24

Pros: Free airport pickup.

Cons: Car back seat middle compartment cupholder was dirty. Car exterior had chipped paint, chipped window, scratches on various parts of the door

United Kingdom
Hyundai i10
3/28/24

Pros: The car I got very old and run more than 200000 km

Cons: Rent A Car should not be more than 2 years old and not more than 100000 km

United Kingdom
Hyundai i10
3/27/24

Pros: It was ok, you get what you pay for and it was very cheap.

Cons: The car was very old, rusty, mega small, lots of damage.

United Kingdom
Hyundai I20
3/25/24

Pros: Easy to pick up. Easy to drop off. No issues.

United Kingdom
Dacia Duster
3/23/24

Pros: Transfers were quick with nice, friendly driver.

Cons: Rude staff. Rude at check in, rude on the phone when I called about a problem, rude when they brought us out the replacement car, rude when we dropped the car off. First car was disappointingly old. When warning light came on you dismissed it and said it was the way we were driving it. We lost power on the main road which was dangerous. You did come out quickly and change it for a better car, so that was efficient and satisfactory but our overall experience was poor so I couldn’t recommend you

United States of America (USA)
Toyota Yaris
3/18/24

Cons: They gave us a car so flimsy, it was terrible. It get like the wind could’ve blew us away on the highway. The car had a loose bolt holding the door together and then when they saw that it had come off when returned they charged us $1,500 to fix it and to repaint the tiniest chip of paint. Ridiculous!

Canada
Dacia Duster
3/3/24

Pros: Fairly quick check in and check out experience.

Cons: The vehicle booking was presented as a late model vehicle with the 4x4 capability recommended for the time of year and sights we were to visit. The vehicle had over 250,000km with numerous issues that almost left us stranded. Fuel gauge was at 1/2 tank when we stopped to take a photo near GullFoss, after the few minutes for the picture we returned to vehicle and were welcomed by the fuel warning light and the gauge now blinking at zero. Stranded.

France
Mitsubishi Eclipse Cross
3/1/24

Pros: Efficient service, good automibile,

Cons: It's a bus from the airport to the agency and vice-versa. Just need to factor in this time before airport departures

United States of America (USA)
Dacia Duster
3/1/24

Pros: I would not recommend Icerental 4X4 to anyone.

Cons: They didn't want to take my CC CDW insurance. They said they were not affiliated with Discover cars. The car was 6000KM over the oil change, had 2 alerts on the dash board, was unbalanced, and the clutch (and I drive a standard) was shot. The studs were flat w/ the tires. The trunk didn't latch securely. And the windows were filthy inside and out. We picked up in the rain. We were parked in a puddle, the doors left open so the car was wet and steamy. It was take it or leave it.

Ireland
Hyundai I20
2/29/24

Pros: The service was fast and the pick up and drop off was good. The opening 24hrs is great

Cons: They didn't give us studded tyres for winter and it was a nightmare to drive only with the winter tyres that they offered. They gave us a very old car at the beginning that it was not the car we booked. I have to come back from reykjavik to change the car for the model that I booked. But one more time it was without the studded tyres and are really necessary everywhere. in iceland all the cars we saw had the studded tyres and it was very irresponsible for the company yo put our lives in risk.

United Kingdom
Subaru XV
2/29/24

Pros: Ease of collecting and dropping off the car. Got the car I've selected.

Cons: Long waiting for a transfer from and to the airport.

United Kingdom
Dacia Duster
2/26/24

Pros: Good capable car.

Cons: Pickup was strange

Poland
Mitsubishi Eclipse Cross
2/22/24

Pros: Nothing , they scammed us and forced us to buy another insurance for 76 Euros,

Cons: they scammed us and forced us to buy another insurance for 76 Euros, they threatened us if we don't buy we have to give them 2500 Euros as a deposit ot no car

Luxembourg
Skoda Octavia
2/18/24

Pros: The car was ready and clean. Shuttle to airport was fast.

Cons: It was not in the airport and the shuttle was hard to find at the airport. The first several times I tried to call their phone, nobody answered.

United States of America (USA)
Subaru XV
2/16/24

Pros: Agent help was very helpful.

Canada
Dacia Duster
2/10/24

Pros: They were quick and pleasant

Cons: The pressure to buy their insurance when I had already purchased full protection insurance

Japan
Subaru XV
2/7/24

Pros: My flight was canceled due to the strike, so I extended my rental car. When I contacted them over the phone, they listened intently and responded kindly, even though I am not good at English.

United Kingdom
Mitsubishi Eclipse Cross
2/4/24

Pros: It was excellent

Cons: They don’t help with suitcases sometimes depending one driver

Poland
Dacia Duster
1/24/24

Pros: Great service! Representatives are very cheerful and try help as much as they can. We visited Iceland for first time and they provided us a lot of useful tips about road and places to go. Car was already prepared and heated for our convenience. Check-in and check-out were quick and efficient Definitely, we’ll use their services again! 10/10

Netherlands
Subaru XV
1/21/24

Pros: Was unaware that the car rental was a 10+ minute drive from the airport. That piece was not clear when seeing pick up at the airport. Not being able to have the whole party in the shuttle was a little inconvenient and lastly the shuttle driver was preoccupied reading his notes than driving causing more swerving in the snow.

United Kingdom
Dacia Duster
1/20/24

Pros: Drop off and transport back to the airport were quick and efficient.

Cons: Some faults with the car not disclosed at pick up, cruise control not working, tracking was out so pulled to the left, rear wiper very poor, boot wouldn’t close properly so rattled most of the time when driving.

United States of America (USA)
Dacia Duster
1/20/24

Cons: the car rental Isn't insider the airport i spent 1 hour tò be there

United States of America (USA)
Dacia Duster
1/18/24

Pros: Easy to work with, friendly, communctive, punctual.

United States of America (USA)
Dacia Duster
1/18/24

Pros: The clutch started acting up, and the door handle cover came off

Cons: Everything else was great!

United Kingdom
Subaru XV
1/9/24

Pros: Ok price, but sting you at reception for more upcharges

Cons: Poor service and condition of car. Lots of excess charges. Excessive deposit if you don't pay for their insurance. Slow pick up and drop off bus. Won't be using them again especially due to condition of window cracks.

Italy
Dacia Duster
1/6/24

Pros: Smooth in all the process

Cons: Waiting time at the airport, more than 1 hr as shuttle bus not enough space for all drivers

Germany
Subaru XV
1/6/24

Pros: Extremely friendly. Provide necessary information clearly, very smooth with the entire process.

Cons: The car (probably) due to weather had issues from time to time with lane and collision control. These were few occurrences, but definitely important points to remember.

Canada
Subaru XV
1/3/24

Pros: That the tires were nailed, and the car very reliable.

Cons: Very smooth, convenient experience

France
Subaru XV
12/30/23

Pros: Voiture parfaite pour parcourir l’Islande malgré les tempêtes de neige, de vent, et de grêle ! Nous nous sommes senti en sécurité pendant toutes ces longues heures de conduite dans des conditions plutôt extrêmes pour les parisiens que nous sommes.

Cons: Un service parfait et très rapide.

United Kingdom
Dacia Duster
12/28/23

Pros: Friendly staff offering great advice No hard sell for additional insurance No problem with a late drop off

Cons: Waited over an hour for collection from the Airport to get the car.

United Kingdom
Dacia Duster
12/4/23

Pros: Very good value and the car was exactly what I expected

Cons: The shuttle bus can be full, which involves a 20 min wait for the next one

United Kingdom
Subaru XV
11/28/23

Pros: The car was clean and drove well.

Cons: Upon arrival I rang the shuttle pick up to the be told to wait in the airport and that someone will collect us in around 10 minutes. 1 hour and three more phone calls the shuttle bus arrives but can only seat 8 by which time there where 12 people waiting. The driver was rude and un interested that I didn’t want to wait another hour to be collected and only after some encouragement did he ask another shuttle bus service to take us to the collection point.

Denmark
Hyundai Tucson
10/30/23

Pros: Easy and friendly

Cons: Nothing

Spain
Suzuki Vitara
10/23/23

Pros: Praticamente nada, só que os atendentes locais eram muito simpáticos.

Cons: Suporte lento e mal educado. Condição do veiculo.

United States of America (USA)
Mercedes Benz Vito
9/15/23

Cons: Waited over an hour to pick up and over an hour to return van. The van was in terrible condition!

United Kingdom
Skoda Octavia
8/29/23

Pros: The pick up instructions were pretty clear and accurate….

Cons: The hard sell on insurance and the state of the car for the price paid It was a bit embarrassing to have the grottiest car in the parking lot - no wheel trims, covered in scratches and light fittings hanging off

United Kingdom
Subaru XV
7/5/23

Pros: Better this year than last due to having a newer car.

Cons: Have used them twice now but always get the impression that they're not very friendly and that a potential problem is only just under the surface. Are the staff Icelandic, or perhaps from somewhere else in the world.......

Netherlands
Hyundai i10
6/29/23

Pros: Honest clear service. Top

Cons: Nice people, kind and representative

Netherlands
Renault Trafic
5/28/23

Pros: Easy pick up and drop off. Quick shuttle.

Cons: When we rented it the van already had a big dent and as a consequence when driving there was a draft in the van. Due to the draft and the wind in Iceland the back of the van could not be warmed. I don't blame Iceland4x4 for it (but not nice from the previous driver for not mentioning this) but when fueling for the first time we noticed the van also did not have a fuel cap. Not a big issue but this could have been dangerous if we would have had an accident.

Singapore
Suzuki Vitara
4/19/23

Pros: free airport shuttle to and fro

Cons: nil

United Kingdom
Subaru XV
4/16/23

Pros: car was bad. no sensors. too many scratches and dents already

Cons: charged me insurance , gave me a bad car

Greece
Hyundai i10
4/13/23

Pros: Was so strange to have money on credit card, like deposit 3000 euro.

United States of America (USA)
Subaru XV
4/11/23

Pros: The rental agents were quick and professional.

Cons: Our pick up at the airport was the only issue we had. It took nearly an hour to get from the terminal to the car. Once the shuttle arrived, there was not enough space and our family had to travel in separate groups.

United States of America (USA)
Subaru XV
4/8/23

Pros: Good company, reasonably fast service. Had no issues returning the car, not sure if the story would've been different if they said something was wrong with the car. But no issues for me. Not like they tried to say something was wrong when it wasn't.

Cons: Not much. After inspection of return, they just said you are good to go, no final receipt or anything. I guess that's normal for them.

Greece
Suzuki Vitara
4/2/23

Pros: Fast drop off, shuttle bus to our hotel.

Cons: Delayed pick up of the car.

United States of America (USA)
Dacia Duster
3/29/23

Pros: Car ran great even though it had quite a few miles/kilometers on it.

Cons: Pickup agent was 15-20 minutes late from the agreed upon time at the airport.

Switzerland
Dacia Duster
3/21/23

Pros: nothing

Cons: everything

Netherlands
Dacia Duster
3/15/23

Pros: good price and pick up service

Netherlands
Dacia Duster
3/9/23

Pros: Easy and quick

Cons: Good

Ireland
Suzuki Vitara
3/9/23

Pros: first day we got there we waited 40 minutes to be picked up, then the driver could only take my husband but took another family of 6 from inside after meeting us outside first, left myself and children at airport and my husband had to come back for us, she was extremely rude to us too. On the return journey the lady driving was lovely and friendly . The company itself were very easy to deal with upon drop off, the only issue we had was the age of the car

Cons: the car was too old and we felt unsafe there was 262k on the dial, we were lucky to have had good dry weather as it would have been a disaster, we would never rent a car more than 3 year old

Netherlands
Hyundai i10
3/6/23

Pros: You get what you paid for. The shuttle driver picks you up at the airport. The car was in good working condition.

Cons: - Staff behaviour was appalling. When calling them, no customer service was felt. It felt like they didn't care at all. - The shuttle driver does not let more than 2 people when driving to the rental location. - While returning the car, when asked about the next shuttle back to the airport, the attitude was rude and unapologetic, so we had a bad feeling when we left. Maybe because we had the cheapest car.

Estonia
Subaru XV
1/31/23

Pros: Friendly staff on pick-up!

Cons: During the rental period, the rear bumper was scuffed, however, the rental company claimed the bumper was moved and forced us to sign an acceptance form or miss our flight stating if we refuse they will not drop us at the airport. Considering the location of the rental company, this left us with no choice other than to sign and pay the excess of +700eur for a surface scuff. When collecting the car it already had 2 dents and a chipped window.Pay close attention to the Insurance packages offered.

Hungary
Dacia Duster
1/27/23

Pros: They gave me a clean car in good condition, with fast and fair administration

Cons: I had to insure the car twice

Netherlands
Dacia Duster
1/24/23

Pros: The car and the shuttle back to the airport.

Cons: We had to wait quite long in the airport before the agent arrived and then quite some time in the office as well.

United Kingdom
Hyundai i10
1/10/23

Pros: Good quality

Cons: Friendly, helpfuk

Sweden
Hyundai i10
1/6/23

Pros: Good car, felt like it had been taken care of and serviced like it should.

Cons: The person working at the pick up place helping us with the pick up and drop off of the car being rude and not helpful at all. It’s sad because next time we visit Iceland this thing will probably make us choose another carrental and not recommend this to our friends. The service and personal meeting you get is so important that you can go from a happy customer to an unhappy customer so quickly even if the rental car is good and working like it should.

Australia
Toyota RAV4
12/29/22

Pros: Very efficient drop off. The wifi was excellent and the snow tyres were fantastic and definitely needed.

Cons: On arrival at Keflavik the shuttle bus driver refused to take our family of four to the car pick up location, so my husband had to go alone and come back to the airport to pick us up. This was a bit stressful when we first arrived in Iceland.

Poland
Suzuki Grand Vitara
12/28/22

Pros: Nothing.

Cons: I really curious about this rent car that this car is really made in 2015. I had the worst experience with this rent car. This car leaked water from linked part on sun visor. And all of gauge on dash board was blinking and sometimes turn it off during driving the car. Oh..my..god.. I really suprised and scared. I wanted to get a full refund but they didn't want. As a result. I got one day price refund.

United States of America (USA)
Hyundai i10
12/24/22

Cons: I had rented a 2WD car from IceRental4x4 through Discover Cars. I was a bit skeptical about whether a 2WD would be okay for Iceland, so we asked the person who came to pick us up, and he said it would be okay. The same night after renting the car, it snowed a lot and the car was stuck in deep snow. We asked if any towing service could be provided so that we can replace this car with a 4WD, but the person at IceRental4x4 rudely responded that it was your decision and that they can’t do anything a

United States of America (USA)
Subaru XV
12/23/22

Pros: The desk office customer service was very good. Friendly, helpful, and accommodating.

Cons: The process of shuttling people to/from the airport to the rental facility needs some serious improvement. There was only one driver working and he took people in the order in which they approached (or found) him, rather than in the order of their flight arrival.

United Kingdom
Dacia Duster
12/12/22

Pros: The Dacia Duster was perfectly suited to our needs. The young lady who greeted us on our return was polite and friendly and could easily teach the young man some manners.

Cons: The impatient agent who had absolutely no empathy to for woman who was struggling, having had to leave her husband behind at the airport through no fault of her own! His attitude was extremely poor and working in the service industry myself, I was stunned by his lack of patience and his insistence that I paid the extra to proceed.

United States of America (USA)
Dacia Duster
11/20/22

Pros: Good price, friendly agents

Cons: My car was pretty old and I had several issues with warning lights going on and off that unnerved me about possibly getting stranded in the middle of nowhere. Car had multiple scratches, pits in windshield... I was supposed to photograph them, but it was raining and there were so many that didn't even show up. With a car with that many scratches, they might think about only looking for something really major in terms of damages.

United States of America (USA)
Subaru XV
11/17/22

Cons: The gentleman that checked us in after the rental week was rude and didn't even look up at us when we inquired about further paperwork. He continued to look at his phone and made no acknowledgement of us. We felt completely ignored and like we were a hassle and interrupting his text conversation. He definitely gets an Icelandic frown face!! Also needs to be 2 shuttles running to the airport at drop off.

France
Dacia Duster
11/14/22

Pros: RAS

Cons: Le montant de la caution

United Kingdom
Subaru XV
11/14/22

Pros: Car was very good and came with a full tank. WiFi was reliable and a phone holder was given upon request, which was a life saver!

Cons: A few extra costs that get added on, which may be necessary but make the initial price seem very deceiving. They hold almost £2000 in your account if you don't pay for an insurance package, but you assume this is covered when paying for it via discover cars.

United States of America (USA)
Suzuki Vitara
11/10/22

Pros: People were nice. Return was quick. Car was in good shape.

Cons: Transfer from the airport and pick up was long.

United Kingdom
Dacia Duster
11/2/22

Pros: The car hire was relatively cheap.

Cons: They refused to honour the airport transfer saying it was a ‘free service’ and they weren’t obliged to provide it. The staff were rude and agressive, threatened to tear up our contract and leave us car-less. The car was old and battered and having read some reviews online spent our holiday petrified they were going to screw us over. The transfer back to the airport was in a vehicle that wasn’t roadworthy, no seatbelts in the back, heating unit hanging out the roof, etc.

Singapore
Dacia Duster
10/23/22

Cons: - Unhelpful when explaining insurance - Insisted we pay extra for insurance or hold euro $2,500 for weeks. We are unaware it take so long for refund or if it will be refunded at all so we have no choice but to pay extra for insurance. - Unhelpful on providing direction

Poland
Suzuki Grand Vitara
10/18/22

Pros: easy pickup and drop, nice service,

Cons: there was a problem with payment with my card - this was the only place I remember where the card didn't work.

France
Subaru XV
10/10/22

Pros: I've made a damage during my rental. Icerental4X4 provided me all the information and needed documents even before asking. I was able to claim my compensation with no difficulties.

Cons: Nothing in specific.

United States of America (USA)
Jeep compass
9/27/22

Pros: Service was good. Specific shoutout to Christian, who was super friendly and helpful.

Cons: We rented a 4-wheel drive SUV specifically so that we could drive on whatever roads needed. When we arrived, we were told clearly that our "comprehensive" insurance wouldn't cover any driving on unpaved roads (nor a list of other things like wind or animal damage that we would have little control over). This should be spelled out in the car descriptions, as we would probably have rented a smaller, cheaper car if we'd known that our 4x4 wasn't going to offer any additional driving flexibility.

Hungary
Renault Trafic
9/26/22

Pros: They were fast, flexible, open.

Cons: Indifference to the condition of cars, and deposit.

United Kingdom
Subaru XV
9/26/22

Pros: Service was quick and experience was very friendly.

Spain
Skoda Octavia
9/26/22

Pros: Efficient and quick

United States of America (USA)
Dacia Duster
9/21/22

Pros: Everything

Cons: The $2600 hold on the card for a few days!

Canada
Dacia Duster
9/15/22

Pros: Car had 100,000 km on it , smelled inside and had a fairly large exterior damage on it at PU - really not cool.

Estonia
Skoda Octavia
9/14/22

Pros: Nice people

Cons: Pick-up took a long time

United Kingdom
Suzuki Vitara
9/4/22

Pros: They are always available when we called and picked and dropped me on time.

Cons: The condition of car they provided is not that great. When I asked for a better car. They simply refused claiming the car is in a good condition. The car was wobbling while breaking, A/C not working, oil change indicator came up, fog light was broken. They claimed it’s a fairly new car, but it can guarantee it’s very old and has already been used up a lot. It’s not a car that could be rented to the customers especially when the customers would be driving in the mountains where help is difficult.

Israel
Suzuki Vitara
9/1/22

Pros: good mechanical condition

Cons: the car kilometerage is pretty high - 200K

Israel
Suzuki Vitara
8/31/22

Pros: The service was good

Cons: The car was pretty old

United States of America (USA)
Suzuki Grand Vitara
8/30/22

Pros: The service was quick, efficient, and they didn't waste much of my time by trying to sell me various add-on insurance packages. They provided useful information on Icelandic driving condition and weather websites.

Cons: I had a couple questions about the vehicle which weren't covered in the vehicle hand-over discussion, but I was able to ask the Icerental representative and get those questions answered quickly.

Canada
Subaru XV
8/28/22

Pros: Friendly stuff

Cons: Would be nice if car manual come with English version

Italy
Dacia Duster
8/27/22

Pros: I loved everything

Cons: Nothing

Belgium
Suzuki Vitara
8/27/22

Pros: Friendly people, value for money, efficient check-in process

Cons: The car already had quite some mileage (210.000km), which was noticeable in some minor defects: passenger window could not be opened, because it would come loose from its rubber guidings, after 3 days we got an amber 'change engine oil message', so the car should have received regular maintenance to change oil (filter). However, the car did what it had to do, and brought us safely to all our destinations.

India
Suzuki Vitara
8/26/22

Pros: It was strictly ok

Italy
Suzuki Vitara
8/25/22

Pros: The efficiency and attention of the agents

Cons: The car was quite old, we couldn’t connect our mobile

Italy
Suzuki Vitara
8/24/22

Pros: L'assistenza nelle risposte via mail durante il noleggio

Cons: L'auto aveva dei problemi ai finestrini che quindi non si potevano usare con libertà

United States of America (USA)
Subaru XV
8/24/22

Cons: Crooks, making extra money finding tiny damages and making customers pay huge penalties! I saw many unhappy customers arguing. They will ruin your vacation.

Ireland
Suzuki Vitara
8/21/22

Pros: Concise, clear communication. Value for money. No unpleasant surprises.

Israel
Toyota RAV4
8/20/22

Pros: Nothing

Cons: Bad experience!!

Portugal
Suzuki Vitara
8/20/22

Pros: Efficient check in.

Cons: Rude checkout

Italy
Dacia Duster
8/19/22

Pros: everything was ok

Cons: everything

France
Suzuki Grand Vitara
8/16/22

Pros: Nothing and nothing ! This company must be closed immediately !! they scamming all their client !

Cons: There is no service. They are aggressive, they insult you and oblige you to pay additional amount !!! (really really important). Their car are the most old (308 000 KM) and dangerous car i ever had. Mecanics is at its end of life !

United States of America (USA)
Hyundai i10
8/15/22

Pros: Very efficient

Cons: The car was a little worn but worked just fine

Israel
Jeep compass
8/15/22

Pros: The car.

Cons: The electric battery was not charged. We did not get any explanations as to how to charge the battery so we drove on gasoline only

Switzerland
Suzuki Vitara
8/11/22

Pros: The staff were great

Cons: Nothing - the service was perfect

Spain
Dacia Duster
8/8/22

Cons: La pieza que sujetaba la matrícula estaba rota y esta se cayó mientras conducíamos. Al devolver el coche nos cobraron 8000kr, por algo que no había sido culpa nuestra.

Greece
Hyundai i30 STW
8/4/22

Pros: Although the car received wasn’t the one ordered, it was great choice for our Ring Road Trip.

Cons: Better shuttle service to/from airport

United States of America (USA)
Dacia Duster
8/3/22

Pros: They took care of my needs.

Norway
Renault Trafic
8/3/22

Pros: Car was good comfort drive but overall car body was lot of scraches and inside not Cleaner as expected.

Cons: They makes us confused about Insurance though i have taken full premium Insurance

Italy
Suzuki Vitara
8/2/22

Pros: efficienza e rapidità

Cons: autovettura un po troppo malandata

Norway
Suzuki Vitara
8/2/22

Pros: Great service.

United States of America (USA)
Suzuki Vitara
7/31/22

Pros: The rate was fair. The car did not break down during the trip.

Cons: - There were lots of scratches and rust on the car. - Car had difficulty when driving uphill. - Air conditioning did not work. - The agent did not provide a copy of the documents but instead requested we take photographs with our phones. - At dropoff, I was charged 80,000 Icelandic Krona ($592) for a broken fog light that we might not be responsible for. - I will contest the charge with the relevant Icelandic regulatory authority. The charges are predatory.

Israel
Toyota RAV4
7/30/22

Pros: SERVICE WAS OK. 2016 CAR IS NOT WHAT I EXPECTED

Slovenia
Suzuki Vitara
7/28/22

Pros: Nothing unfriendly arrogant staff

Cons: unfriendly arrogant staff we got a car that didn't have a full tank and we didn't get compensation for that

United States of America (USA)
Dacia Duster
7/27/22

Pros: The woman who took our car back was very helpful

Cons: The tires were kind of bald

Canada
Subaru XV
7/27/22

Pros: We were not bombarded with insurance selling pitches. We were well informed about the one toll road in Iceland and speed limits.

Cons: Very strict return time of the vehicle.

Belgium
Dacia Duster
7/23/22

Cons: Deductible is too high in case no additional insurance is bought.

Finland
Suzuki Vitara
7/22/22

Pros: Nice, friendly staff, changed car when we reported about strange, random noice when accelerating

Cons: The little van that took us from airport and back...

United States of America (USA)
Suzuki Grand Vitara
7/19/22

Pros: Nothing

Cons: They tried to give us different smaller vehicle then what we have booked, Have to go back to them to change vehicle because our luggage wasn't hold in trunk. After spending an hour and they thought that we are not going to give up they find a right size vehicle for us. When we return the vehicle they came up with there is few scratches/ damage by upper rear bumper which we might have missed when we picked up the vehicle. Same issue with one Senior Lady they claimed you have 42 scratches. NO NO

Finland
Suzuki Vitara
7/19/22

Pros: they were fast

Cons: they were too fast, I didn't have time to consider the options and felt forced to purchase insurance I didn't need. All business no customer care.

United States of America (USA)
Suzuki Vitara
7/15/22

Pros: Fast service

Cons: None

United States of America (USA)
Renault Trafic
7/11/22

Pros: friendly front desk agent when I got that

Cons: vehicle needed a lot of work , and the shuttle van delay was frustrating

United Kingdom
Hyundai i10
7/11/22

Pros: It was cheap and straight forward.

Cons: The car was old and worn out. Our first car broke down and was replaced. Our second car had a very noisy wheel bearing and would probably break down soon. Cars covered in damage already, but then agents questioning me about a tiny (existing) scratch on the return. Cheap cars.

United Kingdom
Hyundai i10
7/11/22

Pros: Regular shuttle bus.

Cons: Lots of existing damage on the cars before rental.

United States of America (USA)
Hyundai i30 STW
7/10/22

Pros: Martin was great. He dropped us at our lodging when we returned the car.

Cons: Ripped windshield wipers. Slow leak in tire that needed filled every day.

United Kingdom
Suzuki Grand Vitara
7/6/22

Pros: Fast collection.

Cons: Very slow return process - over an hour. Problem with wiper blades. Problem with filler cap.

Poland
Renault Trafic
7/6/22

Pros: as abov - everything was ok

Cons: I have no comments.

Italy
Subaru XV
6/29/22

Pros: The car provided was exactly what I need and what I choose online before.

Cons: The only think I could say, at the dropoff, they suggest me to came 3 hours before the flight. I did it but we resolve the dropoff in a couple of minute and than I have to wait 3 hour at the airport. But not a big deal

United Arab Emirates
Suzuki Vitara
6/19/22

Pros: Overall the service was efficient and good.

Cons: Pick up service from airport needs to be improved.

France
Toyota RAV4
6/14/22

Pros: Aucune attente à l'aéroport. Personnel sympa. Informations claire.

Cons: Nous avions demandé un 4x4 hybride mais nous avons eu un modèle classique moins récent sans régulateur de vitesse, GPS et sans plage arrière cache coffre.

Italy
Suzuki Vitara
6/14/22

Pros: Drop off

Cons: Waiting so much at the arrival

United States of America (USA)
Suzuki Vitara
6/5/22

Cons: Car is in hi

Denmark
Suzuki Vitara
6/2/22

Pros: Hurtig afhentning og udlevering + aflevering

Canada
Jeep compass
5/31/22

Pros: Great overall experience. Very clean nice vehicle as described. Friendly people working at desk. Didn’t complain about dirty vehicle inside and out.

Cons: Check in counter was full when I got there - Took an extra half hour to get my rental. A map of all parking lots requiring payment not made clear (only a couple were told about) as I got ticket at one with no signage that I could see that you needed to pay (very expensive service charge as well). Would be nice to get a type 2 to type 2 plug to plug in at charge stations for hybrids like I had.

United States of America (USA)
Subaru XV
5/31/22

Pros: Customer Service

Cons: Nothing

Romania
Toyota RAV4
5/31/22

Cons: The handbrake was week.

Canada
Hyundai i10
5/29/22

Pros: The shuttle to and from the airport! Really friendly staff, amazing price.

Poland
Hyundai i10
5/28/22

Pros: Explain the conditions of renting

Cons: I must fill up the car

Canada
Dacia Duster
5/26/22

Pros: Efficient check in and return after arriving at desk.

Cons: The name was close to icerentals car rental company and we went to the wrong one. Then had to walk back 15 minutes, then had to call and get the person who tried to pick us up and didn’t see us since we were gone to the wrong office. It took them 30 minutes. The site was 10 minutes from airport.

Czech Republic
Mercedes Benz Vito
5/23/22

Pros: Everything went as advertised, we were picked up at the airport, paperwork and car handover took under 15 minutes, everything was nice and clear. Staff was friendly and responsive.

United Kingdom
Subaru XV
5/19/22

Pros: Nice car, the tank was full.

Cons: Slow service, no one at reception.

Denmark
Subaru XV
5/18/22

Pros: Fast Easy - no hassle New Car

Cons: It was not directly at the airport

Canada
Suzuki Vitara
5/10/22

Pros: The drop off was great, the agent was lovely

Cons: The car was not in great condition, had to wait almost 40 mins to get picked up from the airport and the person who picked us up was rude and not helpful.

Sweden
Suzuki Vitara
5/5/22

Pros: Agents are helpful

Cons: Car was garbage

United States of America (USA)
Toyota RAV4
5/5/22

Pros: Good price.

Cons: Car could have been cleaner.

Netherlands
Renault Trafic
5/3/22

Pros: very friendly en helpfull staff

Cons: the car had a lot of supervisial damage

Slovakia
Toyota RAV4
4/29/22

Pros: staff, good ratio car for the money

Cons: some parts of the car have good times behind

Denmark
Hyundai i30 STW
4/25/22

Pros: They brought us a car that we didn't like and changed it to the one we wanted when we asked for it. Friendly employees.

United States of America (USA)
Suzuki Vitara
4/25/22

Pros: Icerantal 4x4 was awesome!

Cons: It was totally my fault as I booked for a wrong day and they gave me the car that the thought was best (the car rental facility was about 8 mins from the airport and you need to get there via shuttle via Icerental 4xt

United Kingdom
Suzuki Grand Vitara
4/21/22

Pros: Quick, polite and efficient

Cons: Poor condition and age of the vehicle

United Kingdom
Suzuki Grand Vitara
4/21/22

Cons: No-one was there to meet us at the airy, I had to call them & then only one of our party could be taken to the rental office who then had to return to the airport to collect the rest of our group

United Kingdom
Dacia Duster
4/18/22

Pros: Car was clean and didn’t have any problems

United States of America (USA)
Suzuki Grand Vitara
4/15/22

Pros: Responsive and very friendly

Cons: N/A

United Kingdom
Dacia Duster
4/14/22

Pros: The keflavik pick up by Claudia was wonderful and though she had only been in the country a short while, she was very helpful with many answers to our questions

Cons: This particular car should never have been offered to someone as a hire car. Perhaps, if i was borrowing it from my uncle Gunnar in Vik, this would be seen as kind.....but having to pay for this...SIMPLY UNACCEPTABLE!

Italy
Toyota RAV4
4/11/22

Pros: Employees were extremely friendly and fast

Cons: The overall condition of the car wasn't stellar, the breaks were a bit slow to react and the posterior shock absorbers were very worn.

United Kingdom
Suzuki Grand Vitara
4/11/22

Pros: Easy and straightforward

United States of America (USA)
Suzuki Vitara
4/5/22

Pros: Workers were friendly.

Cons: Only 1 car seat that was meant to be rear facing. Seat was old (expired according to US standards) as well as dirty. Personally it was not worth the price especially because the vehicles did not have a safety device to keep the car seat from moving more than 1” as required. Additionally the deductible really doesn’t cover any damage so ensure yiur personal insurance covers any damage that could occur

United States of America (USA)
Suzuki Vitara
4/3/22

Pros: The overall process was efficient

Cons: The previous vehicle damages the company reported on the form during pick up were inaccurate. Despite informing the company of the additional damages noted within an hour after pick up AND taking timestamped photos of the damages, the drop off agent was giving a difficult time about the pre-existing damages that the company failed to properly document. This raised suspicion of whether the company tried to scam their customers.

United States of America (USA)
Suzuki Vitara
4/2/22

Pros: Fast friendly staff

Cons: Car was not in good condition and felt dangerous to drive in high winds, rain got inside of car

United States of America (USA)
Suzuki Vitara
3/31/22

Cons: Vehicle was very low quality, windows kept messing up when trying to roll down, accused of putting scratch on door and coerced into signing that I agreed to the damages due to fear of missing my flight.

Brazil
Dacia Duster
3/29/22

Pros: employees was very kind and respectfull.

Cons: Surprise insurance (edespite the fact my credit card already has insurance),

United Kingdom
Suzuki Vitara
3/27/22

Pros: Service was quick and efficient

Cons: Not clear on age of car, but mileage was high at over 160,000 km. One headlight stopped working, tyre pressure warning light came on

United Kingdom
Dacia Duster
3/27/22

Pros: Fast easy

Cons: Them saying we scratched the car when we didn’t

United Kingdom
Toyota RAV4
3/25/22

Pros: Quick pick up

Denmark
Suzuki Vitara
3/24/22

Pros: Efficient

Cons: Transfer and waiting time, rather old car.

Netherlands
Suzuki Grand Vitara
3/18/22

Pros: Nice and quick

Cons: We missed the navigation.

United Kingdom
Suzuki Grand Vitara
3/6/22

Pros: Good pick up friendly service

Cons: Just giving keys Left to check car over yourself

Ireland
Suzuki Vitara
3/3/22

Pros: Absolutely nothing.

Cons: Almost everything was terrible! - Cars provided have high mileage (+180000km) - Car quality is atrocious. Our car had scratches and broken parts everywhere. Broken USB plug, broken passenger window, the chassis underlay fell on the ground, the wheel alignment was off, the car interior lights didn't work. - The customer service is atrocious. No customer focus, our car lost the chassis underlay at 9pm. We called the rental agency straight away who directly accused us of breaking the car withou it.

United Kingdom
Suzuki Grand Vitara
2/22/22

Pros: Nothing. They didn’t even have space for us on pick up in the shuttle despite knowing how many people they were meant to collect. We had to wait an extra hour in the airport.

Cons: Honestly everything was terrible. From initial meet and greet through to email interactions asking about better tires and being told studs make no difference through to the final drop off.

United Kingdom
Dacia Duster
2/8/22

Pros: Nice friendly staff and easy pick up/drop off.

Cons: Car was basic

United Kingdom
Suzuki Vitara
2/2/22

Pros: Very clean car inside, very helpful staff, Vehicle dropped off at the end of the holiday was very quick very efficient van driver taking us to the airport very friendly talkative ask about our holiday. Try she was very good.

Cons: few dents around the bodywork and on the wheels, but was a bit slow on the collection of the vehicle due to not enough pickup vehicles coming to the airport which meant that my wife had to wait for the second vehicle to pick her up but I went ahead to sort the car out.

United Kingdom
Dacia Duster
1/29/22

Pros: Provided pick up and drop off transfer from rental location to airport

Cons: When booked online I was told that the car company would have sign with my name in arrivals hall. This was not the case, I had to call the company to get picked up. This seemed to be the normal process, which is fine, just needs to be made clear when booking so customers know what to expect when getting off the plane.

Ireland
Renault Trafic
1/27/22

Pros: Helpfulness

Cons: N/a

Ireland
Suzuki Vitara
1/25/22

Pros: Excellent staff at their office- so friendly and efficient. Airport collection and drop off we’re both seamless

Cons: Everything was perfect

United States of America (USA)
Suzuki Vitara
1/21/22

Pros: They were nice and efficient!

Cons: It took a while for them to pick me up at the airport. Around 50 minutes or so.

United Kingdom
Suzuki Vitara
1/20/22

Pros: Straight forward , no hard sell on the insurance

Cons: The amount of people on the shuttle bus during covid

United States of America (USA)
Suzuki Vitara
1/18/22

Pros: Pick up was quick and processing was quick.

Cons: The amount of money held on your CC is too high $3000. Because of road conditions and need to get COVID test we were late dropping off car and were charged almost 25% of the entire weeks rental on top of everything. The cars condition was terrible. None of the electronics worked inside the car (the usb,the screen, the blue tooth etc. The brakes needed new pads (very dangerous), the back wiper didn’t work and car kept showing an emergency signal that we’re told to ignore. Not pleased

United Kingdom
Suzuki Grand Vitara
1/13/22

Pros: Price

Cons: 30 minute wait at arrivals. 30 minute wait in the office. Terrible old car with lights not working properly and to be told it is fine and working. Dangerous driving on dark ring roads with awful lights and bad wiper blades. Upon return attitude when I told them of the issues was awful. Deposit very high (£2,000) and not yet refunded 3 days after car returned.

United Kingdom
Renault Trafic
1/8/22

Pros: Great and easy

Cons: The vehicle was not fit to drive One rear brake did not even work

Germany
Suzuki Vitara
1/3/22

Pros: Cheap Price, the car didn't make any problems and was almost as expected, since I was looking for a low cost car.

Cons: When picking up the car, they asked for my credit card. But they didn't only note the card number, but also the CVV! The car was okay, only seat heating didn't work and the windows needed several tries to get them closed. When returning the car, everything went very quick. We were still packing our bags in the trunk when one person already started driving away. They didn't hand over a confirmation of return, only said all is okay after I asked several times, but no document.

United Kingdom
Suzuki Vitara
12/31/21

Pros: The drop off was expedited by driving usbto the terminal rather than wait for the bus. This is partly due to capacity availability for the bus. We would have waited an hour otherwise.

Cons: We waited for 90+ minutes for pick up from the airport due to low pick up capacity. This was incredibly frustrating. The rental was described and vehicle pick up at meet and greet which was misleading.

Malaysia
Dacia Duster
12/11/21

Pros: Quick and easy check-in and check-out. The staffs were friendly. Customer service was very helpful to answer all the questions we had whenever we called. Car provided was in top condition.

United Kingdom
Dacia Duster
12/8/21

Pros: All good, very friendly.

Cons: Nothing, they were great.

Canada
Dacia Duster
12/3/21

Pros: Fast. Efficient. Great car!

Cons: Need more cup holders in car:). Otherwise. Perfect

United States of America (USA)
Suzuki Grand Vitara
12/1/21

Pros: The folks were friendly and very efficient - we were in/out of their office very quickly.

Cons: The service itself was fine. The car, while clean, was old and had those headlight issues I mentioned above. We had to do a lot of night-time driving and we never felt safe with their limited visibility.

United States of America (USA)
Dacia Duster
11/30/21

Pros: no major complaints

Cons: pickup guy was a little late

United Kingdom
Suzuki Grand Vitara
11/25/21

Pros: Prompt, efficient friendly enough service

Cons: The car itself was old and battered and had in excess of 200,000 miles on the clock. The windscreen wipers and screenwash jets were not up to the job and between them and surprisingly weak headlights (unless main beam was on, not an option most of the time) it did not feel particularly safe to drive in Iceland's dark wintry conditions.

Ireland
Suzuki Vitara
11/25/21

Cons: So unhelpful

Netherlands
Renault Trafic
11/21/21

Pros: Service was correct

United Kingdom
Dacia Duster
11/16/21

Pros: Polite staff

Cons: The pick up, the van did not have enough space so the solution was to leave some people behind and then pick them up

United States of America (USA)
Dacia Duster
11/8/21

Pros: Pickup and drop off at airport.

Cons: Holding my funds. Car would not start one time. I was informed by locals that this is a common occurrence with Dacias, and has something to do with the auto start - stop feature.

United States of America (USA)
Suzuki Vitara
11/1/21

Pros: You got what you expected. The car was solid and the people were very friendly.

Cons: The price was high but standard for Iceland. The car had some minor issues like cruise control didn't always work and chip in the windshield but nothing crazy.

Colombia
Dacia Duster
10/25/21

Pros: The front desk

Cons: - the general quality of the car. a car that has been overused. more than 260,000 km for a car in the conditions of Iceland its adecuated. the clucht was damage, the defense loose, overconsumption of petrol

United States of America (USA)
Suzuki Vitara
10/22/21

Pros: Everyone was attentive, professional, and kind! Made sure we were prepared for the road and gave great advice.

Cons: Nothing I didn't like!

United States of America (USA)
Suzuki Grand Vitara
10/17/21

Cons: What I saw on internet was not what I got.

Canada
Dacia Duster
10/16/21

Pros: The 1st and second car had damage and we're dirty

Cons: Horrible customer service. The worst. Degrading

United States of America (USA)
Suzuki Vitara
10/13/21

Pros: They were nice and dropped us off at the airport in a timely manner

Cons: The deposit was way overkill and I was stressed about it the entire trip. The only way to avoid the deposit was to pay for extra insurance from them that I didn’t need. Also, it might have been nice for them to give us a small run-down of some driving tips for Icelandic roads. Round-abouts work differently there than in my country. I did a fair amount of research about driving in Iceland, but some reassurance from the rental car company about some of the rules would have been very helpful.

United States of America (USA)
Dacia Duster
10/8/21

Pros: Short wait time for airport pickup. Check-in process was fast.

Poland
Dacia Duster
10/6/21

Cons: the necessity of dropping the car not at the airport, which was a trouble for us.

United States of America (USA)
Dacia Duster
10/6/21

Cons: It was hard to find the person to take me to the rental office. We looked for about 30 minutes and even got on the wrong bus.

United States of America (USA)
Suzuki Vitara
10/1/21

Cons: Seemed to be gauging customers for insirance

United States of America (USA)
Suzuki Vitara
9/29/21

Pros: Easy pick up and drop off . No hidden fees .

United States of America (USA)
Suzuki Vitara
9/28/21

Pros: Straight forward service. We received the car we needed with no unpleasant surprises. The company was responsive and quick to answer phone calls when we wanted to confirm where to meet our representative at the airport.

Cons: The only downside is the distance from the terminal. And you may have to wait 20-30 minutes for the next shuttle to pick you up from the terminal or rental car office.

United Kingdom
Dacia Duster
9/27/21

Cons: Had to wait longer than advised at the airport for agent to arrive , I had to ring the company to find out where the agent was

United Kingdom
Dacia Duster
9/27/21

Pros: Efficent, quick and friendly service

United States of America (USA)
Dacia Duster
9/26/21

Pros: They explained everything we needed to know, including where toll tunnels were and how to pay for them.

Cons: It was a little confusing where to find them at the airport. But we called and it all worked out.

Ireland
Hyundai Tucson
9/23/21

Pros: Very poor all round.

Cons: Left waiting for pickup from airport for just over an hour and a half. Car was lower grade than booked and a bit shabby/unclean. Very expensive for what we got. All round very disappointed.

Netherlands
Suzuki Vitara
9/23/21

Pros: The relatively fair pricing of cars

Cons: Car was dirty, too much time to pick us up from the airport (almost 1hour of waiting time! Also lies on the phone that they were just in the airpor and left, while this was not the case.

United Kingdom
Suzuki Vitara
9/22/21

Pros: When picking up the car the staff gave out alot of information and advised to photograph the car for your own sake

Cons: Transfer took a bit longer than advertised to pick up from the airport but nothing to major

United States of America (USA)
Suzuki Vitara
9/21/21

Pros: The girl that checked me in was nice.

Cons: It took a long time to get picked up, then even longer to get the car. Drop off was just as bad.

Puerto Rico
Suzuki Vitara
9/14/21

Pros: Easy to pick-up and drop-off.

Cons: Driver hard to find at airport and only have one shuttle so if he departs you have to wait until their next trip. No assistance to put your bags or retrive them in the shuttle. First car was dirty, old and windows didn't close right. Have to argue to get another car asigned.

Netherlands
Suzuki Vitara
9/9/21

Pros: The rental price compared to others.

Cons: The maintenance off the car: f.i. the lights; window wipers, door hinges, airconditioning. No cruise control.

United States of America (USA)
Suzuki Vitara
9/7/21

Pros: Staff was very friendly and helpful.

United States of America (USA)
Suzuki Vitara
8/26/21

Pros: The vehicle return was much faster than vehicle pick-up (30 min vs nearly 2 hours)

Cons: It took over an hour to locate the guy with the Icerental 4x4 sign at the airport (apparently, he leaves the airport each time the shuttle is full and you have to get lucky to catch him). He also wouldn't take all four of us so we had to split up and then return to the airport to pick-up the other members of our party. The rental car itself had significant issues (headlights were burned out, oil change light came on, sensor on hood had to be wiped each time it rained, which was every few hours).

United States of America (USA)
Dacia Duster
8/10/21

Pros: Quick polite staff.

Cons: 30 min delay on pickup from the airport

United Kingdom
Renault Trafic
7/28/21

Pros: Very easy and relaxed about adding additional drivers at short notice.

United States of America (USA)
Suzuki Grand Vitara
7/25/21

Pros: very nice folks, they make it as easy as it can be...They are thorough in documenting prior damage and helpful in suggesting that pictures be taken in case there is a dispute, and I got the feeling they were not out to find extra damage - just major things like water damage (understanding it's a rough environment...). I just wish gas was cheaper in Iceland :)

United States of America (USA)
Dacia Duster
7/20/21

Pros: Getting picked-up at the airport.

Cons: Being taken advantage of for missing plastic cover under bumper. It was a clear scam.

Puerto Rico
Suzuki Vitara
7/18/21

Pros: Nothing.

Cons: The car was old and in bad condition, wippers, steerings, breaks, etx. They charge me for a door that it was damage when I rented the car. They ruin my vacations.

United States of America (USA)
Suzuki Vitara
7/18/21

Pros: Staff were friendly and knowledgeable.

Cons: Car was given to us covered in dead bugs. The other cars given to renters were also filthy. It looked like they rented the cars that were returned earlier that day without inspection or cleaning. Our car's passenger side door did not close properly and the window was unusable. When we complained we were met with indifference. We could have gotten a working vehicle from another agency for the same price.

United States of America (USA)
Suzuki Grand Vitara
7/16/21

Pros: Very friendly and prompt shuttle driver and check in agent who went so far as to make recommendations for sites to visit.

Cons: Condition of car was completely disproportionate to the high cost we paid. 6 year old (2015) vehicle with 160k miles on it. Venting/AC and rear defrost did not work, it did not have power steering, windshield wipers were older and did not do a great job of clearing the windshield which had us feeling a bit unsafe at times given the intensity of the rains/wind during our travels. One of the fog lights was burnt out and of course with cloth seats after that many miles, there was a smell.

United States of America (USA)
Suzuki Vitara
7/16/21

Pros: they responded well when the car had a problem

Cons: they need to treat customers better when they explain car insurance

United States of America (USA)
Suzuki Grand Vitara
7/15/21

Pros: The cost was great and the customer service was good

Cons: There were enough cars on the lot but we ended up getting a pretty old car (had run ~230K km). While it worked fine but there was always a fear when the car took time to start and that too in remote areas. This is not mentioned on the website and you expect a relatively newer cars for rent. Overall, it worked out fine.

United States of America (USA)
Suzuki Vitara
7/15/21

Pros: The cost was lower compared to others.

Cons: Old car with lot of mileage and rattling sound when going over bumps. Air conditioning ineffective when the sun was out.

United Kingdom
Suzuki Vitara
7/14/21

Cons: No one at the airport, had to call them, this is NOT meet and greet! When we returned the vehicle they looked for anything they could pin on us, fortunately I had taken a video of the car at pick up

United States of America (USA)
Suzuki Jimny 4WD
7/12/21

Pros: Cay was reliable in a tough environment

Cons: Car was well worn because of the tough environment. It rattled extensively, pulled to the left and was not pleasant to drive.

United States of America (USA)
Renault Trafic
7/5/21

Pros: Efficient

Cons: How much of a premium Discover Cars takes.

United States of America (USA)
Suzuki Grand Vitara
6/30/21

Pros: They were forgiving about a defect in the car that we hadn't recorded when we picked it up

Cons: It's a little farther from the airport than some other rental companies, but worth it for the price difference

United States of America (USA)
Suzuki Vitara
6/29/21

Pros: They provided a lot of information about driving in Iceland.

Cons: Literally everything else. The car was an absolute wreck when we received it, and we felt unsafe driving it the entire time, but decided we were already in the thick of it.

United States of America (USA)
Suzuki Vitara
6/28/21

Pros: The rental agent who worked with us was very efficient and professional. His reminding us of certain tunnel fee rules was very helpful.

Cons: We waited in line for a desk agent for a while. Wish there had been two desk agents working at the same time in stead of just one. But totally understand that it's a small firm.

United States of America (USA)
Toyota RAV4
6/21/21

Pros: cost

Cons: condition of the car. It was an old car with bald tires.

United States of America (USA)
Suzuki Vitara
6/19/21

Pros: Everything was quick and efficient. We were fully explained what would and would not be covered.

Cons: Nothing.

United States of America (USA)
Dacia Duster
6/19/21

Cons: We were told that by the car company that we will be picked up from the airport. It took over an hour and several phone calls to be picked up. We were the last people from the airport waiting for the car campany to be picked up. When we arrived to the place of the car pick up, there was no other customers waiting for the cars, so we were very surprised that it took them so long. The check out was extremely long. They had no simple maps of the area. They did not inform us about toll roads

United States of America (USA)
Suzuki Vitara
6/17/21

Cons: Meet-and-greet: too much time spent waiting at the airport

United States of America (USA)
Renault Trafic
6/16/21

Pros: English speaking

Cons: Only one agent on return

United States of America (USA)
Suzuki Vitara
6/15/21

Pros: The attendant was very attentive and helpful during the entire process.

Cons: There was only one attendant present, and he took entirely way too long during the full process.

United States of America (USA)
Toyota RAV4
6/14/21

Pros: The great shuttle to and from the airport

United States of America (USA)
Suzuki Vitara
6/13/21

Pros: Great company!

Cons: Just a little long in getting picked up to get our rental.

United States of America (USA)
Dacia Duster
6/10/21

Pros: They took care of business!

United States of America (USA)
Suzuki Vitara
6/9/21

Pros: Wonderful car for the price and no efforts at price gouging.

United States of America (USA)
Dacia Duster
6/8/21

Pros: "The horses kick and bite"

United States of America (USA)
Suzuki Grand Vitara
6/4/21

Cons: Company is scammy and fraudulent. We were sternly charged for what we believed should be false charges. We were ignored waiting in the airport despite being the second group there and had to wait for the next shuttle for pickup.

United States of America (USA)
Suzuki Vitara
6/3/21

Pros: Inexpensive car for our needs.

Cons: They are located several minutes from the airport so we had to wait for the shuttle (about 10 minutes)

United States of America (USA)
Suzuki Grand Vitara
6/3/21

Pros: great customer service. instant response to questions

Cons: the condition of the car rented. not that great.

United States of America (USA)
Suzuki Vitara
6/2/21

Pros: Easy pick up and drop off. The rental staff are reasonable.

Cons: The car is decent but there's an air leak making whistling noises when we drive in the wind at high speeds. However, with the price, the value is truly excellent and overall this is just a minor complaint.

United States of America (USA)
Suzuki Vitara
5/27/21

Cons: service fee for tolls was unresonable.

United States of America (USA)
Dacia Duster
5/27/21

Pros: Icerental4x4 provide expeditious and friendly service. Post pick-up assistance with changing the drop off date and providing transport to the airport was very helpful. A quality firm with quality staff.

United States of America (USA)
Suzuki Vitara
5/26/21

Pros: They are understaffed and off-site from the airport, so we had to wait a while to get our car and also drop off.

United States of America (USA)
Suzuki Grand Vitara
5/25/21

Cons: The staff was unfriendly and rude and the car was very dirty at pickup.

United States of America (USA)
Suzuki Vitara
5/25/21

Pros: Good timely service

Cons: Rental car USB port didn’t work which was annoying because I couldn’t charge my phone.

United States of America (USA)
Suzuki Vitara
5/20/21

Pros: Car worked, good for the price. Agents friendly and helpful.

Cons: Car was a bit old and off, but for the price, to be expected.

United States of America (USA)
Dacia Duster
5/20/21

Pros: Very efficient, good cars, and well-priced, especially for a 4x4.

Cons: Nothing - it was a great rental!

United States of America (USA)
Suzuki Vitara
5/12/21

Pros: Simple and easy check-in/out process

Cons: The car could have been cleaner but for the price it was a good value

Germany
Dacia Duster
5/10/21

Pros: Mehrere kleine Schäden an Karosserie / Lack

United States of America (USA)
Suzuki Vitara
5/1/21

Pros: Straightforward, no hidden fees, explanation of terms.

Cons: Nothing

Denmark
Dacia Duster
2/11/21

Pros: flexibility

Cons: nothing comes to mind

Netherlands
Dacia Duster
10/15/20

Pros: Very good service and nice helpful team. I am renting here for the 2nd time now and will be back for sure.

Cons: nothing

Netherlands
Suzuki Vitara 4WD
9/7/20

Pros: Flexible in changes, good info upfront, fast

Cons: Car windows in front couldn't be closed inside (only with pushing from outside, breakes could be better

Netherlands
Dacia Duster 4WD
8/8/20

Pros: The carrental was not too expensive.

Cons: The car was old and dirty. The fuel meter and the horn were broken.

Belgium
Suzuki Vitara 4WD
8/5/20

Pros: efficiëntie

Cons: The person fot pick up at the airport was to late , I had to Phone. It was far from the airport

Spain
Suzuki Vitara 4WD
7/31/20

Pros: The agents are really nice

Cons: The car conditions and the timings to pick and drop the car

Denmark
Suzuki Vitara 4WD
7/29/20

Cons: The car was not in top shape, a bit of weird noises, but that is probably what you get from a 4x4 on Iceland.

Denmark
Dacia Duster 4WD
7/13/20

Pros: Their price

Cons: I had problems with the payment, so they had to sell me an extra insurrance, to get the car. The payment for this was done with the same card, that gave problems. They couldn+t tell me what the problem was.

Faroe Islands
Renault Traffic
7/2/20

Pros: Fast and easy

Cons: Fast and good

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