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SIXT at Keflavik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: SIXT provided a decent car and the dropoff service was efficient.
Cons: Our car was a hybrid and we received no information or best practices on how to charge it. It took a stressful two days to figure it out. Additionally, I would have liked some advice on driving conditions (e.g. getting gas) when we got the car. Finally, getting the car ready took ~1 hour, and we were quite tired from our plane ride. They did not pick up their phone when we wanted to ask questions about the car.
Pros: Prompt, courteous and professional. In and out quickly with no fuss.
Cons: Car was dirty inside (trash) from previous renter.
Pros: The staff member was very thorough and efficient. He provided lots of info and even offered us a complementary upgrade.
Cons: We were given a hybrid car and the staff member didn't tell us we had a charging lead in the boot. He also sold us some extra insurance which we didn't actually need as afterwards i found out we were fully covered with the insurance already purchased.
Pros: Easy to find in the airport. Helpful employees. All was explained to me clearly
Cons: I was supposed to get the deposit back next day but I haven't been refunded yet after 4 days because of aproblem with their system which seems to have been a problem for more than a week now.
Cons: They oversold insurance They charged me again for a second driver
Pros: Great drop off service, the guy even dropped us to the airport
Cons: Charge us additional as they said discovers cars insurance wasn’t good enough
Pros: Easy and nice
Cons: I did talk a taxi to find it and there is no transfer in the morning to the airport not good in iceland with a lot of baggage I order a taxi
Pros: Very good customer service by sales advisor James
Cons: For someone who forgot to pay tunnel fee in 1500 ISK, it’s very high administrative fee in 4500 ISK extra to the fee. It should be just added to bill
Cons: Too slow on return as only one representative was on duty
Cons: When we arrived to collect the car they charged us €120 extra for the car for the loss damage waiver which we questioned but we wouldn't get the hire car if we didn't pay this. I contacted sixt after to at least get a refund on our deposit but they said no.
Pros: Good value
Cons: Pick up process was absurdly slow!
Cons: My deposit is still linked to my credit card - admin is slow to finishing up this business Would like to know that i dont need to pay more - Please fix - thankyou
Pros: hassle-free drop off.
Cons: Despite checking in online, which claimed that i will be able to just pick up the keys and leave, i ended up having to still queue to collect the keys, making the online check in totally a waste of time as well.
Pros: Spped, professional services and friendless.
Pros: Good value for the car but the interaction with Sylvia was a breeze. After having a nightmare of a flight she made us feel welcomed, taken care of, and she made us feel excited again. Thank you so much Sylvia for all your help!!! You're the best!
Pros: Dropping of the car
Cons: I paid for a second system of navigation
Pros: Distance of the facility from airport, efficiency and kindness of the staff, very good service in finding a 4x4 vehicle with manual gear.
Cons: Really nothing.