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Ace Rent a car at Keflavik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great value and easy transaction.
Cons: Not on location at the airport.
Pros: The service with Ace Rent a Car was great but NOT with Discovercars.com
Pros: Person at the desk was very helpful and thorough.
Cons: The person who picked us up was rude, uncommunicative, and did not confirm who he was waiting for. I was super uncomfortable going with him, and as I called the office to confirm, he also called his office, and said we didn't want to come, and walked away before I could complete my call to confirm. We then had to wait for another driver. This was the ONLY company who did not greet their customers nicely in the airport and did NOT confirm that they were picking up the right person. Horrible.
Pros: Pick-up and landing service
Cons: The response to claims regarding damage was disappointing.
Pros: Very quick and efficient. Staff were friendly and helpful
Cons: Nothing bad
Pros: Friendly helpful staff
Cons: Last minute add on cost of ins
Pros: The value for money
Cons: It wasn't directly at the airport. When we arrived, there was no stand or anything mentioning this provider, so it was a bit confusing. But then the shuttle guy came and took us to the rental.
Pros: Good service but the car had a lot of bumps and needed maintenance one of the lights of service was on.
Cons: It is called Ace Rent but the service was provided by Go Iceland Car Rental. Please fix the name in the voucher and on the site.
Pros: good service
Pros: Everything as advertised
Pros: the price for the rental was great!
Cons: no desk in the crowded airport. had to call and find out they their drive "showed up". the first car they tried to give me had all the warning lights on, so i had to walk back and exchange. He should have caught that.
Pros: They were very efficient, and had multiple agents renting the cars and releasing them so it was very quick!!!
Pros: cheap insurance compared with others
Cons: car was quite old, could be newer
Pros: The gent who picked us up was quite talkative and friendly.
Cons: The condition of the car was awful, numerous dents, cracks in windscreen, battery dash light came on intermittently. I took pictures and videos of the condition of the car and was glad I did. I was scrutinised upon return, ironically by the same gent who picked us up from the airport. It felt like they were waiting for a new scratch or damage to charge extortionate amounts to fix the overall condition of the car. Never experienced this in Iceland and I have been over 8 times.
Pros: All good
Cons: No bad comments
Pros: fast and cheap also got an upgrade
Cons: car was a bit doggy, but it was ok for iceland as the cars can get scratched easily
Pros: Clean car interior. Speedy service on collection.
Cons: Car was in very poor cosmetic condition. Almost every panel was damaged, including windscreen. Mechanically it was generally ok - worn but ok.
Pros: Efficient and professional
Cons: Didn’t find immediately the car agent at the airport. We were looking for the ace desktop at the airport hall instead there was the shuttle with a driver who took us to the agency. It took us some minutes to realize this
Pros: They offered a Mobil hot spot, which helped us
Cons: It was hard find the return location
Cons: Not flexible at all. I had to leave 1 day prior to end of my original booking and they decided not to refund me, even though I return the car 36 hours before by original return day and time.
Cons: Ace was a little difficult to find. Look for a tall guy with sunglasses…in an airport.
Pros: Good and clean car Competent and helpful team
Cons: there was nothing
Pros: Every thing was perfect. Just only at Airport find shuttle was hard.
Cons: Spent almost an hour at the airport waiting for the guy from Ace. Almost went the 4 kilometers with all my bags myself
Cons: We waited 45 min for transport to airport, that is stressful...
Pros: Ola was highly professional, thorough and helpful. She answered all of our questions and was very thorough reviewing the condition of the car and recommending hazards to be aware of while driving in Iceland.
Cons: Shuttle to the airport after the rental took a while to arrive. This wasn't an issue for us as we budgeted extra time for this, but you may want to notify customers of this when they arrive to rent the car.
Pros: fast issuance of a car in the office
Cons: Difficult to find agent at the airport
Pros: The car was great and the person checking me in and out was super. Make sure you give yourself enough time on either end. It is a shuttle that takes you to and from and it is a 5 ish minute drive so if they just left - it will be 15 ish minutes until you’re at the airport so budget for that time.
Pros: Free coffee, shuttle is clean and a short ride from the airport.
Cons: We had to call when we got to the airport and wait. Our agent didn't give us a lot of information compared to the one taking care of the people next to us.
Pros: not much, it was average.
Cons: Unclear where the shuttle would pick you up at the airport. There was a chip in the windshield when I returned the car but I have no memory of any rocks hitting it, which makes me think it was there originally but I didn't notice. Then they charged me 105,000 Iceland Krona to repair it. Representatives at discovercars.com do not answer specific questions about the claim process which makes it very difficult to proceed. I fear that I'll lose the money even though I bought Full Coverage Insurance.
Cons: The gear was broken at the forth day. I made phone call but Ace told me how to drive. I stocked in the front of tunnel and blocked the road. Luckily, 2 people pushed my car to side way, 1 nice man helped me to fixed the gear but I only can drive with gear D and N all the way from South to East. After I arrived me stay place, I contacted Ace again and had to explained again and again... finally, ace sent a local repairer who came to check and fixed the gear shift.
Cons: I wanted to change the date of returning the vehicle in time, but the agents did not allow me to do so. They shifted the responsibility to each other, and I was not given the right under the contract to be able to change the dates 24 hours before picking up the car. I am extremely dissatisfied and will not recommend them.
Pros: Brand new car - although not in the same price category as the one I reserved.
Cons: Didn't accept Debit card as payment for deposit.
Pros: The second car we were provided started much easier than the first one, every time.
Cons: The rental provided would not start one morning and I had to call the service number four times before they would send a new car. They kept implying that it was my fault and not their car, either that I wasn’t starting it correctly (it was a diesel and very cold) or that I put in the wrong type of fuel. We spent an extra 8 hours stuck at a hotel in the country and had to pay $60 to change an activity we had scheduled for that day. We also missed out on seeing some of the things on our itinerary
Pros: To be honest, nothing really. Seemed rude and not interested in helping customers. We booked through another company where we ordered full service if anything should happen. Apparently we needed another package, which seems like a scam. We didn’t even get the time to think about it or understand it correctly. Unfortunately our wheel got stuck due to the frost, and we couldn’t get any help at all. We were told it was our car and therefore nothing could be done to help us?
Cons: To be honest, nothing really. Seemed rude and not interested in helping customers. We booked through another company where we ordered full service if anything should happen. Apparently we needed another package, which seems like a scam. We didn’t even get the time to think about it or understand it correctly. Unfortunately our wheel got stuck due to the frost, and we couldn’t get any help at all. We were told it was our car and therefore nothing could be done to help us?
Pros: Provided much better far to what we booked and paid for
Cons: All was pretty good
Pros: Nice, clean car. Quick service from pickup to drop-off
Cons: Didn't know what to expect with the pickup service. We were told to call, but we didn't have international activated on our phones. The driver ended up showing up with a sign showing multiple rental car agencies.
Cons: When I picked up car on Thursday evening - there was a massive crack in windshield. I went back into office to exchange cars and I was told "not to worry about it", that it was covered under insurance. Did not feel safe driving around all weekend.
Pros: They came to airport quickly after phoning and efficient and speedy. 24 hr service. Better car than expected.
Cons: Nothing. 👍
Pros: Arrival and dropping agents nice. Car nice
Cons: When problem no answer. Only after several interventions of state emergency service and police (nearly ten !) they accept to help but you hace to pay for anything yourself. Needed two days to get another car and costed already more than 2'000 dollars !
Pros: Great experience!
Pros: Fair and honest. I didn’t buy the insurance. Just reviewed a few small paint problems on the car before rented. No problem at return.
Cons: A but if a wait to get the car and to return it. Otherwise great.
Pros: Drop off was easy, quick and efficient.
Cons: Pick up required us to wait about 30 mins. Agent didn't provide much detail or walk me thru operational features of car. Filled out paperwork, brought car around and gave me keys.
Pros: Car was good value for money and was in great condition.
Cons: We were waiting for almost an hour to be picked up at the airport, We called several times and the staff was really rude on the phone. The person that did the pick-up came before without a sign so impossible to identify. on the 2nd time, he finally had the sign, so we found him
Pros: I liked the phone service knowing we could call if any issues
Cons: As above. It seemed chaotic
Cons: The pick up process at airport was not so clear
Cons: They could have smiled.
Pros: We were up sold on insurance as the insurance we bought through Discover Cars wasn't valid according to Ace
Pros: Lower prices
Cons: Time for waiting and they did not tell us in advance where is the meeting point.
Pros: Airport shuttle worked well and went often.
Cons: Insurance was unclear as it is handled by 3rd party.
Pros: Pleasant agents
Cons: Quality of car, it had safety issues and over 109,000 km on it
Cons: I booked a car with total insurance from another party. They tried to sell me total insurance from them internally. Acting like we should worry, it is not a nice sales tactic.
Pros: We got a car
Cons: We had to wait about an hour when picking up the car. The windshield was cracked. When I asked if they could give me another car instead, because I was worried that the windshield would crack further/break, they told me they were fully booked. I had to pay for additional insurance because they didn't accept any of my debit cards. For some reason with their insurance they suddenly accepted my debit card.... The full insurance I paid for on discovercars.com wasn't recognized by them.
Pros: Car was old, and they asked to pay insurance twice. They didn't recognize Discovercars. 's online insurance, I had to pay insurance fee twice. It was bad expirience. I hope that I am refunded one. I tried to call to Discovercars, but It is not connected.
Cons: Give me answer about my complaint to my Email. Email is firstname.lastname@example.org Tel. +82 10 89053162
Pros: Fast drop off and transfer to the airport.
Cons: Pick-up was bit late so lighter place to check up the car would be fine. Car had enough small/medium damages.
Pros: More affordable rates than other companies
Cons: It took a long time to be picked up from the airport & drop off took a long time.
Pros: The Dacia Duster we got was very good on fuel. 4.7L/100km average fuel consumption is unbelievable for an suv of this size. The trunk space is also great.
Pros: Friendly agent and easy service.
Cons: Shuttle between airport and office took over 2.5 hours. Driver said he came by multiple times, but he never once came inside the airport until I asked for the airport to call.
Pros: Service to-fro airport.
Cons: Lack of friendliness.
Pros: they changed the car without problem
Cons: first car was very old, no air condition (which I paid for)
Pros: All went smoothly.
Pros: Friendly staff who provided the necessary guidance for driving in Iceland.
Pros: Wifi was so helpful so we could use Google Maps, easy drop off at the end
Cons: A little unclear how to reach Ace when we arrived. Asked at the desk and was told they come by the airport every 30 minutes….they had no room for us on the first go around, so we had to wait….tiring after a red eye flight. I thought i was supposed to call when we arrived, but the numbers on the confirmation emails didn’t work. Might be good to tell people up front that you’ll meet them at the airport
Cons: Arrgant - no service complete idiot
Pros: Smooth key handover process while taking the delivery of car and while leaving the car back.
Cons: - American express was not working - The person to pick and greet was 15 mins late at airport
Pros: Efficient and clear communication
Cons: Have been in rental cars that were marginally cleaner. The attempt to sell additional insurance when complete cover had already been purchased as part of the booking.
Pros: Mostly clean car, dropoff OK
Cons: Long time to wait for agent when picking up the car, poor information about this. The address in the papers was wrong and we used a lot of time to find where to drop off the car.
Pros: There were a little late at picking us up at the airport, but the general feeling was good
Cons: Fairly good
Cons: Only that they didn't accept the insurance that we paid for with Discover Cars. It was not clear to us that we were not buying insurance through Ace but through some 3rd party. Won't use Discover Cars again.
Cons: It took a long time to get picked up at the airport, and the young woman who checked us one was unfriendly and curt. They were much better when we returned the car.
Pros: the car was new and clean
Cons: they insisted for making us cancelling the insurance paid to Discover cars and open a new insurance with the. After our refusal, they charged 3900 € on my credit card as guarantee.
Pros: Very efficient service. However on this occasion while the car was clean on interiors and good enough to run but the exteriors were roughed up in lncluding all four tyres and had done 140K kms +
Pros: Everything just work as planned. The car was ready on time. It was similar to the car we ordered. Transfer from and to the airport was efficient. The car was in good condition. No problems with the car during our two weeks trip.
Cons: It was a little difficult to find the agency when returning the car. They didnt explain us exactly how to pay for a toll tunnel and we had to pay at the agency twice the money at the end.
Pros: Easy out
Cons: Car broke down
Pros: Personal attitude service
Pros: The cars we got were brand new Dacia Duster, although we booked a lower class. That was a pleasant surprise. The agents at ACE were very fast and efficient. I would definitely recommend them.
Pros: The cars we got were brand new Dacia Duster, although we booked a lower class. That was a pleasant surprise. The agents at ACE were very fast and efficient. I would definitely recommend them.
Pros: Very fast check-in and check-out process.
Pros: Quick, fast and reliable and friendly
Cons: Nothing that I would like to complain about
Pros: The attendant came outside to help us with Wi-Fi and GPE
Pros: Quick and efficient
Cons: Pick up at the airport was a mystery for a while.
Cons: ace probably wants to move his cars problems to us if you do not take car-pictures
Pros: cheap and efficient
Cons: could not get a refund for a day less, as paid in advance and our flgiht was then delayed by a day
Pros: Amazing customer service
Cons: Worn front tires. It is a problem in winter.
Pros: it was cheap and an ok car...
Cons: That I wasn´t picked up on time, that the office guy was unfriendly, that pick up when I handed in the car was delayed and unclear, that the car had very little power- couldn´t driv uphill
Cons: I was told by Ace the company I was sent to for the car that thev extra $$ I paid fir was not covered. What did I pay for?
Cons: We need to buy a tire repair spray because there’s not in the car (spare wheel and tools missing) we call to the office nd say that if we buy one and show the ticket, when return the car, they return us the money. Obviously we buy the spray, we show the spray and the ticket and the money was missing.
Pros: great 24/7 service!
Pros: Quick and easy
Pros: The car was clean and worked well throughout our visit
Cons: ACE didn’t honor the online price even after I contacted them prior to my arrival to ensure my booking was correct and went through. Waited 20 minutes at the airport for them to pick us up, then far away from the airport, they tell us we have to book a different car for a much higher price, total bait and switch. The car had over 100,000 KMs on it with many dents and chips. Luckily I took photos and the damage was all documented so I was not charged at all upon return.
Pros: Best price. Fine vehicle, though its warning light was on; I was told to ignore.
Cons: A bit slow (45 min) to pick up car. Return was fast.
Pros: Great value compared to other rentals. Car was very clean.
Cons: A little bit confusing finding the Ace Rent a Car representative at the airport. Also had to wait a bit for the ride from the airport to the rental car since many of us arrived at the same time and couldn't fit in the van. Not a biggie but something to factor when planning.
Cons: Car needed a better cleaning. Bumper was cracked. No signage in the airport to find the rental facility. Spent 20 minutes looking and asking around until a random person walked in with a sign.
Cons: Very unpleasant service
Pros: Go iceland did a great job, efficiently
Pros: Agents were professional and efficient
Cons: The vehicle had a faulty fuel gauge, which is very dangerous is a country like Iceland where you can sometimes be very far from the nearest gas station.
Pros: Easy drop off and shuttle to the airport. No hidden charges. We had a to wait a long time for the car, but the agent tried to make up for it by giving us free extras which we appreciated.
Cons: The only problem we had was getting a shuttle from the airport to the rental. We were not given a proper estimate of how long we'd have to wait. Eventually, we took a taxi which was expensive. Once we reached the rental, we had to wait a long time to get the car.
Pros: At the phone, headoffice. The man was very shortly and did not really listen. The service people at the place in Island, phisically, were helpful.
Cons: At the phone, headoffice. The man was very shortly and did not really listen. (Question about the deposit)
Cons: I was unable to phone discovery cars by phone to cancel the rental. I sent three emails and didn’t get a reply until it was too late.
Cons: I got a flat tire during my journey with my two sons and it was not at all obvious where to find the jack and tools to change the tire. A native Icelander who thankfully was helping me couldn’t find them either. So we had to borrow a lug wrench from nearby construction crews. When I described this to the attendant at the desk he said you should have called. I should have. But was stuck in the middle of no where and it would have been hours before one of their team could have come to change the t
Pros: Great service
Cons: Needs more frequently airport shuttles
Pros: Excellent customer service by the rep who rented out our car.
Cons: The pick-up from airport was not so organized.
Pros: Great car. Easy return. Excellent rates.
Pros: Car was very clean and the rental rate was good.
Cons: First, there were confusion as to where to meet the agent to pick us up then it took them a long time to come even though they said they were on their way when we called. When we arrived at the car rental place, the lines were long and it took them a long time to process each rental. The rental agents were pushy trying to sell insurance and other service to each renter. When we declined they were unhappy and said they don't know what kind of insurance we bought through DiscoverCars.
Pros: Quick help at the desk. Quick help when valling for technical support,
Cons: We couldn’t find anyone at the AirPort and had to make a phonecall
Pros: New car. No problems.
Cons: Felt a bit sleazy. They claimed the car had damage which it didn't.
Pros: Fast and curteous
Pros: they actually did have a car for me.
Cons: The car only had 3/4 tank of gas, not full. I was told to bring it back with 3/4, but that's very hard to do so I ended up bringing it back full because it's hard to nail 3/4. The car wasn't that clean when I picked it up. The car also had a check tire pressure light on for the duration. I asked & was told that is normal and to ignore it. AC did not work on the car and it was needed due to heatwave in Iceland. Air blew but was not cold. And car had no cruise control. Pick up was good
Pros: No discussions when swapping a defect car
Cons: First car received not thoroughly checked before delivery, driver's door not closing properly, creating massive wind noise
Pros: Didn't like it
Cons: Agent was borderline rude. The car was a Dacia Duster (presented as Nisan Qashqai or similar). It had over 90,000 kilometers and the check engine light came right in the middle of our trip. Some damage on the car was not marked on the sheet before I inspected it - I suspect they would have charged me for that if I didn't see it before getting the car. Had to wait a considerable amount of time to be picked up from the airport.
Pros: Efficient and helpful
Pros: The car was almost new.
Cons: The drop off location was difficult to locate as there were no signs
Pros: The car had great gas mileage and ran well
Cons: Your office there is understaffed, and the meeting place at the airport is vague, with erratic shuttle service
Pros: Ace Iceland was terrific! The agents were very helpful and we had a great trip!
Pros: The second attendant was good
Cons: trying to sell additional insurance and charging my credit card 2800 dollars ad a deposit
Cons: Did not get the type of car that I booked. The var was old. Information given to me about the car on arrival was incorrect.
Pros: Fast, easy, efficient, and friendly.
Pros: Almost all
Cons: No pick up at airport. I needed to call.
Pros: Not much
Cons: Rep not at the airport on arrival. We were provided with an old vehicle with very high mileage. Rep not at drop off location on departure
Pros: They were very efficient on drop off and pick up. When we had a puncture they offered us very good advice and were very fair. They also easily organised an extension to our rental for two days. Car was in very good condition and they felt honest, not like a lot other rental companies.
Pros: Quick and hassle-free
Pros: Friendliness and efficiency
Pros: Prompt pick up once called.
Cons: Cars are older and damaged, our rental car did not have a straight panel on it. But this was reflected in the price.
Pros: Nothing at all
Cons: Unhelpful rental agent, rude and arrogant shouldn’t be at the front desk.
Pros: Pick up from aeroport right on time. Helpful staff.
Pros: Nice staff, very friendly, and great price.
Cons: The car was very old which didn't give me much peace of mind driving in snowy conditions.
Cons: The car should have a windshield cleaner for the ice. Not having one in Iceland is not acceptable.
Pros: Free upgrade to car model supplied, good price, efficient service
Cons: Nothing to complain about really
Pros: Quick and easy to deal with
Pros: Our car was hit by a snow plough, and they came out with a replacement car without making a fuss. Then when our flight was delayed until the next day they came out to the airport, drove us to the hotel and didn't charge us. Fabulous customer service.
Cons: The service was great. The pick up is off site, which means being driven from the airport to get the car, back to the airport to pick up the rest of our party. Then the reverse when dropped it off. Not awful, but obv would be better if they were based at the airport. Guess it keeps the costs down.
Pros: Quick efficient Uncomplicated
Pros: The people were easy and quick to work with and efficient
Pros: Very helpful and friendly girl at check in desk
Cons: Drop off was extremely slow. Car was in a poor condition - dirty upon hand over
Cons: no response on my e-mail about car damage by third party
Pros: They were very friendly and efficient
Pros: Very nice clean car, good price.
Cons: Wasted lot of time finding shuttle driver to rental site. Would help if told that driver would be holding small sign.
Pros: quick drop off
Cons: Insufficient staff meeting and greeting meant we had to wait over an hour to be picked up. We had to call 3 times to ask when the rep was coming and we were told we must have missed them ie our fault. We only got picked up (with a couple who had also been waiting an hour) by intercepting the bus driver before he got into the terminal by standing in the car park
Pros: the service was quick and easy, all staff members where very friendly and knew what they where doing. the car rental was extremely easy from start to finish.
Cons: i couldn't find any fault with the Ace Rent a car
Pros: Staff were good
Cons: Golf ordered, Old noisy unpleasant to drive Skoda Rapid provided.
Pros: The guy who treated us well when we returned the car was very efficient and friendly.
Cons: The guys by the desk when we picked up the car werent very friendly
Pros: Good price and decent car
Cons: Took a long time to pick up.
Pros: Agent did not push any "extras" on us. We were driven back to airport in our rented vehicle after drop off and didn't have to wait for shuttle.
Cons: The van had a large scratch on the side where it had been in a wreck
Pros: Easy to use
Cons: Selling of insurance upgrades
Pros: Simple and easy. Training staff were good and efficient, even for their first day.
Cons: Car did have significant external aesthetic damage. However this did not affect driving or the rental process. Only worried that it may affect the return procedure, which it did not.
Pros: Car was clean and ran well. Quick drop off.
Cons: Couldn’t find the rep at the airport. Had to call, took nearly an hour to get picked up. Had to wait about 30 minutes once at the rental office to get a car.
Pros: Friendly, helpful.
Cons: Nothing except that the office was busy and it was a bit hard to find.
Cons: car was dirty car was in bad condition no full tank
Pros: Speed of the procedure
Cons: No air conditioning in car
Cons: Didn't like how long it took to pick up the car, but overall was a good experience.
Pros: Explained terms well, not pushy, good experience on pickup and dropoff.
Cons: Could be signposted better to see where dropoff is vs pickup location.
Pros: Everyone was nice.
Cons: The first car the attempted to give us had a sort of flat tire. The tried to get us to take it anyway (but did not insist). We had to wait for more than 1/2 hour for a new car.
Pros: We actually picked - up the car from another company near by and were dealt with by a pleasant, helpful young lady
Cons: Took a little longer to get seen to that I would have liked.
Pros: Comfortable offices with free coffee whilst waiting to be seen.
Cons: Wrong car was registered for collection - booked an Auto 4x4 & they had a 2WD to be collected. Had to walk over to Go Iceland - entirely different provider. We were seen quickly but given a far from new Subaru Forester which, on first sight looked tatty - numerous dents in the bodywork (nothing major) and it hadn't been washed. The car had 78,000 kilometres on the clock - the highest I have ever seen on a hire vehicle in over 40 years of renting in lots of countries. Car did perform OK though.
Cons: Agent is slow and refuse to pick up at the airport because he did not understand what I was saying.
Pros: airport collection
Cons: Car was a wreck, got passed from booking office and collection point and back again
Pros: The staff at the reception were helpful and pleasant. The car worked great during the trip
Cons: Shuttle to get car and then long wait to pick up car. Difficult to find location for drop off and then the representative found a crack in the front bottom of car and small dent on front hood totally stressing us out at the end of an amazing vacation. I recommend that when picking up car, you should walk around the car with the client and show where the x damage marked on the form is on the car so that there can't be confusion of how damage occurred upon returning the car.
Pros: The rental was a clean and practically brand new Mazda CX-5, which was as advertised if not better.
Cons: Getting to the rental counter required finding the right shuttle driver holding a sign at the airport which was pretty chaotic during busy tourist season. Once we were picked up and shuttled to the actual location, had to wait close to 45 minutes in line at the counter because they were slammed and only had three people working the counters. Waiting area was jam packed and no seating. A little frustrating specially after a long flight. Service upon reaching the counter was fine and professional.
Cons: The pick up at the airport was very disorganized and slow. We waited for almost an hour and then were dropped off at the wrong rental place and then had to walk over to Ace.
Pros: Quick and easy drop off inspection. Also offered coffee while you wait for pick up and drop off shuttle.
Cons: First, there was no singage for ACE rent a car at the airport. Secondly, airport staff was unsure where you should wait for ACE representatives. We were lucky enough to see someone wearing an ACE jacket and told us where we could wait. Overall, the pick up process took an extremely long time.