GreenMotion at Keflavik Airport

Pros: Green Motion was horrible. Changed location, not met at airport, shuttle still takes you to old location, where another shuttle takes you elsewhere. And Go Car did not respect our insurance deal. Plus car usb port was malfunctioning.

Cons: They essentially washed their hands of the whole contract. Terrible service.

Pros: Efficient staff, location was a tad difficult to find especially in a snow storm when we just landed. Fast response times to emails.

Cons: High service fees. Didn’t noticed we had to pay for parking at a location. Company charged €20 for processing fee for the payment..

Pros: quick, organised, precised, kind

Cons: very expensive, breaks were long, manual tansmission not smooth at all, car did not have audio system

Pros: Good price without complains regarding the car.

Cons: Picking up the car took a long time. Dropping of the car was idiotic. The sole employee who apparently was allowed to do customer interaction, was literally planning someones holiday while 3 cars were waiting for drop off, and one to pick up. In the end after 20 minutes and some complaints, we were told this was just their service they offered, and we could leave our keys behind. From someone else we know their employee has spend at least 40 minutes on planning someones holiday.

Pros: Friendly staff and thorough with rental process.

Cons: Car was not fully fueled when driven out of rental lot. Also would be nice to have Apple Play feature to connect GPS and also rear view camera and blind spot indicators on side mirrors.

Pros: In & out quick.

Cons: We had to ask the hotel where to find them (located back behind the hotel).

Pros: Quick and easy process

Cons: Technical condition of the car could have been better. License plate was missing, car needed service and windshield wipers got stuck in the viewing area. But, we had no issues, so not a big deal :)

Pros: The staff were very personable. Provide great info at the desk. Ensured we had a good experience driving in a new country.

Cons: Only one person to service pick ups. I did like that made drop offs a priority. We had to wait over an hour to get our car. Once we got the car it was on empty. Not a great feeling and now we had to make it a priority to find a gas station. The staff didn't seem to care that we had no gas.

Pros: Really efficient, and much more reasonably priced that other car rental companies in Iceland.

Cons: The car had a serious shudder that prevented it being driven 80km per hour or more.

Cons: Hard sell regarding local insurance Would only take deposit from credit card in main driver name

Pros: Easy and friendly

Cons: All was OK

Pros: Very efficient and friendly

Cons: Nice relaxing atmosphere free coffee and cold drinks collection from airport

Pros: great customer service and very easy pick up and drop off

Cons: car wasn't overly clean

Pros: No much.

Cons: They gave me a car with an engine light and broken sensors, one that was turning to the right on the straight road. Every time I was backing up the car was faulty alarming me (broken sensors). After 5 days a realized there wasn’t enough windshield fluid. There were days when the car was alarming me that all posible services need to be taken care off. When I complained about it I wasn’t nobody didn’t say anything or offered discount. Never again this car rental. overpriced, dangerous, really bad

Pros: Friendly staff and very good price

Cons: The address was a little difficult to find on returning the car

Pros: NOTHING AT ALL

Cons: rip off artists. Price quoted online as $35 per day. Actual price closer to 80 per day.

Pros: Really efficient and friendly staff.

Cons: There could have been better signage at the airport indicating where to wait for the transfer.

Pros: The employees at green motion were amazing and and friendly. From the employees picking us up from the airport and dropping us back off, to the employees in the office, they were great.

Pros: Price

Cons: Nothing

Pros: agent (at drop off) tried to help as well as he could although totally overloaded with customers; drop-off was without problems

Cons: very pushy at the start for buying additional insurance (I understand some customers might not have read up about this, but we had and told the agent); first car was clean but technically deficient so obviously had not been assessed for road worthiness). Exchange of the car was hampered by communication difficulties, first agent arranging replacement was off the next day so nothing happened for a long time and we had to arrange replacement again with a different agent, delaying our travels

Pros: I was little bit worried based on previous reviews, but service was good and fast. Car was in good shape.

Pros: No problems with getting met at the airport. Rental office is located close to the airport. Everyone was friendly and things were handled quickly at pickup and drop off.

Cons: Insurance price seemed high

Pros: Price was better. the shuttle drivers were very efficient and had good customer service.

Cons: Totally unprepared to handle crowd. Will not recommend to anyone for that reason. Dozens of people sitting around for over an hour each waiting waiting. And when dropping off- I had a plane to catch!

Pros: Very efficient pick up and drop-off. Coffee for customers. Very friendly and seemingly happy team

Cons: All good

Pros: Driver who came to pick us up from the airport was quite friendly. Staff overall friendly as well.

Cons: Refused to take a deposit on my visa debit card (which I have done many times with many different providers before) so was forced to purchase yet another insurance for about half the price of the rental.

Pros: The rental office was nice with coffee/juice.

Cons: Extremely slow, pushy on getting additional insurance. Also, they got our reservation wrong, booked automatic which we mentioned when we got in. Still gave us a manual, had to go back and re-do all paper work.

Cons: the car has so dim lights that i cannot drive at night at all and the wipers could not wipe the rain properly which i cannot see after i wipe

Pros: Good, we were satisfied with everything.

Cons: One of the seats in the car had a broken belt but we didn't use it because we were only 7 people in a car for 9 people. But for someone else with 9 people will have a problem.

Pros: Car shuttle drivers were very nice

Pros: nothing

Cons: You quoted it was airport pick up yet it was a nearby industrial estate which we couldnt find on our return as it was dark when we picked the car up

Pros: Reasonably priced compared to others.

Cons: Money taken from my credit card without explanation or approval. Car was not very clean and smelled of damp and cigarettes. Windscreen wipers were badly worn and damaged which affected visibility in wet weather. Desk staff appeared rude to other customers during my visit, and to me when I asked for a copy of the return paperwork.

Pros: Absolutely nothing

Cons: See above. Wasted much of first day in Reykjavik

Pros: Car rental agents were really helpful.

Cons: They kept trying to push us to buy their insurance coverage.

Pros: Nothing. Could not believe. Total nightmare. How come this can happen in such a developed country. Never in my life had an experience like this. Booked a Golf , gave us a Fiat !!!!

Cons: The pick up person wanted to argue with me I did not come to him on the arrival. But I did. I went to him after 10 minutes that we were looking at each other. I went to ask him if he knew where the staff from Green Montion would be... He said it was him and started shouting at me and my children. It was crazy. Next, the lady at check in tried to charge me double insurance. Upon check out, when I told her I found out I actually had insurance with Discover Hire, she said "that is not with us".

Pros: Very poor experience

Cons: Car had 99k+ km on the clock, had much more damage than presented on the check sheet, windscreen wiper ineffective, took a huge deposit which is not yet returned, even though I showed them that I had paid you full cover.

Cons: They gave me a car where the front door didn't open, and the back door would not lock. And the oil light was on the entire time of my rental. This car should not be on the road! And, yet they would not compensate me for this in any way when I dropped off the car.

Cons: GreenMotion was terrible to deal with. Unprofessional, rude and slow. I also have been mischarged by them.

Cons: Expensive insurance,

Pros: Excellent car for the overall price.

Cons: Although it didn't happen to me the queue behind me at the rental time was very long and the booking process is not quick. People behind would have had to wait for perhaps an hour. Maybe some thought should be given to having more staff when a lot of people are expected

Pros: Comfortable car, though with many scrapes and bumps. Not overly clean either - crumbs and bits on seats and on the floors. Dirt on the car

Cons: The fact they took my money without my permission. My partner was forced into giving good feedback on the spot so the agent could 'get a free meal in his own words! He was pushy and I did not agree with that AT ALL.

Pros: Free hot drinks whilst waiting. Nice Staff in the office and pick up van.

Cons: Specifically chose the Vitara as both my wife and myself drive these cars in the UK, but was given a Dacia Duster upon collection. There was no other option, which meant the wife refused to drive during our trip, which was an annoyance as I had paid an additional fee to have her as a named driver.

Pros: The people were pleasant enough.

Cons: Took 45 minutes to be picked up at the airport. The car was very old (130,000 km), and didn’t run that well.

Pros: They are so quick

Cons: The car had a scratch on the frontal glass and one of the rear lights was missing.

Pros: Drop off was quick.

Cons: Pretty much everything else.

Pros: This is by far the worst rental car I have ever hired. It was unsafe and dangerous. It had windscreen wipers that were is awful condition, the head light was out and the windscreen was badly cracked. When we realised all of these issues we were well on our way and didn’t want to waste a day messing with changing the car. The ‘4 x 4’ I apparently hired was not fit for purpose and I was caught in one very dangerous situation with the car breaking down and the tyre freezing. Awful service.

Pros: No more space to write about what I did not like. It is important to mention the airport shuttle system is completely disorganized. customers cutting lines to make it to the airport. The stuff has no system whatsoever, leaving some customers angry when they have to wait for the shuttle for 2 or 3 even though you're next in line. Free coffee is one nice thing about their office.

Cons: Digital fuel gauge seemed to show full tank, which one would assume when told it's on a full to full basis by the agent. However, after first filling up, it became apparent that it was not full. two bars were missing at the time of pick up. Shame on them for allowing it, but i guess it's my fault not googling the car specifications. Can't trust anyone. Obviously, on drop off, the agent said he can't do anything as pictures are no proof. Makes sense, it's just sad they cheap people like that.

Pros: First car wheel locked second fog lights did not work next door handle was broken.

Cons: The people were all great

Pros: Nothing

Cons: Rude staff when ask for help! Poor respond! Slow ad very ineffective!

Pros: Generally well-wishing staff and cost was great

Cons: Car was in a horrible condition, ran down Taking the whole excess upfront, the whole 1,900EUR

Cons: The car itself was good. Booked Volkswagen golf or similar, certainly wasnt surpised when it wasnt a Golf. The windoe wipers were terrible and it was really difficult to drive in any rain as it just smeared. The light were really poor and i had to drive with the full beam on just go be able to see the road. The service light was on when i picked the car up so it was over due a service, the number plate bulb was also out which gave a warning sign.

Pros: Car was in good condition

Cons: The fact they made sure I couldn't leave the deposit on my credit card due to them using a faulty card machine and refusing to try another machine. Contacted my bank whilst there and they said it was a technical issue with your machines. So I had no choice to purchase premium insurance. Also staff very rude!

Pros: Very very friendly guys and girls.

Cons: Having to wait an hour to collect the car after flying all day to get there!

Cons: It took far too long to get the car - had to wait for about 1.5 hours!

Pros: Very friendly and helpful staff. Car collection and drop off just outside the airport was easy and quick.

Cons: Both the car upgrade fee and additional insurance charges were very high!

Pros: Car itself didnt have any issues whilst i had it and did the job.

Cons: My first car had a Flat battery. The car that i ended up with kept having a low tyre pressure and engine oil change indicator that kept coming up. Also the car was very dirty.

Pros: Initially were were reasonably satisfied.But when they tried to persuade us to take their insurance at an extra cost of 30 euro per day, despite the fact that we had already paid for fully comprehensive insurance, we became a little suspicious and contacted our insurers in England to clarify that our insurance was adequate.

Cons: We feel that we were misled by Green Motion. They accused us of chipping the windscreen and said we would have to pay $1000 to replace the whole screen, for a tiny chip that could safely be repaired for minimal amount.

Pros: Great vehicle

Cons: Hard to figure out where to meet the representative when we arrived at the airport. Had to wait a long time!

Pros: Everything was ok

Cons: I rented a VW Polo or similar and got a Mazda 2, I dont see them as similar cars. The car engine light was on since the moment we picked it up.

Pros: nothing

Cons: As i said , they forced me into they insurance which was triple expensive then my cover which i paid with discovercarhire.com online . Ive been told : You pay or you don't get the car keys , Thanks , really nice start of holidays . Car had over 80.000 km on the clock and there was few warning lights on dash board .Which i was told 'Not too worry about its only a codes '

Pros: Coffee while waiting

Cons: Poor quality vehicle, over an hour to pick up, light not working on vehicle, attempt to sell further (already purchased) insurance, telling me I was not cover3d by insurance bought from discover, new insurance was 4 times the price

Pros: efficient drop off.

Cons: fairly poor handling of the inevitable complaints about the deposit.

Pros: Pick up regular

Cons: They lost the car we were renting so had to give us another. That one had a dent but no one told me. So I thought I had caused it until I looked back at papers. Bit stressful if picking up car in dark, hard to check it properly.

Pros: The staff in the office upon our return were friendly.

Cons: To reiterate- the lack of transparency regarding the additional insurance, the amount of time it took to pick up the rental car.

Pros: This was the worst rental car experience of my life. First, it took 30 minutes for the shuttle to pick us up from the airport. Then it took over an hour and half to get the rental car once at the office. Once we got the keys to the vehicle, we had to wait in the rain for someone to get the car out from behind another car (shouldn't this be planned out and ready for the customer??). Before leaving we asked if it was going to take this long when returning the vehicle, and we were told to just allo

Cons: This was the worst rental car experience of my life. First, it took 30 minutes for the shuttle to pick us up from the airport. Then it took over an hour and half to get the rental car once at the office. Once we got the keys to the vehicle, we had to wait in the rain for someone to get the car out from behind another car (shouldn't this be planned out and ready for the customer??). Before leaving we asked if it was going to take this long when returning the vehicle, and we were told to just allo

Pros: Nothing

Cons: When I rented this car, I paid for full coverage insurance. When I got to Iceland, it took an hour and a half for the shuttle to get to the airport to take people to get cars. Then they guy doing my paperwork told me I had to buy their insurance to be able to take a car. I told him I already had full coverage insurance and showed him the email. He said that was from a third party and that didn't count. I had to buy double insurance to rent that car.

Pros: Drop off very effieicient

Cons: Everything else. Cheap nasty badly maintained cars. Sell you cheap car rental and then try to rip you off by taking out lots of extra insurances for double the cost of the rental.

Pros: Great pricing

Cons: Slow pickup

Cons: Slow service, not enough staff

Pros: When dropping off the car, it was easy to return the keys and get the cab to the airport. Furthermore, the staff was patient with my technical/legal questions and had simple understandable answers.

Cons: It took us 2 hours to the cab to Green Motion. Not just because we couldn't find the representative - there was a 20 person line for the cab, and for some reason their drivers weren't coming regularly. This is a literal 5 minute drive, so don't understand the cause. After a flight, to have to wait 2 hours just to even get in line to receive the car was very frustrating. The staff at the Green Motion office was also not very understanding when we were frustrated from the extremely long wait.

Pros: The staff were really friendly, polite and very helpful.

Cons: When returning the car the wait was slightly longer than we had hoped, however the staff saw as soon as they could so I cannot fault them for this.

Pros: NOTHING

Cons: TERRIBLE!!!! Arrived at the airport and rang the number we were told to ring when we landed in order to arrange a lift to the rental place. It was engaged. I tried again straight away and there was no answer. I kept ringing for 5 minutes and nothing. VERY ANNOYED AT THIS POINT. I then rang their head office and spoke to someone who said he was just outside and I should go outside, and wait for the bus which runs regularly. THEN WHY WAS I TOLD TO RING!? So we go outside and see plenty of signs f

Pros: Very little

Cons: Very slow. Felt as though they could careless about the customer. Many people working there, but no one could even greet us, say hello, or say please wait a moment we'll be right with you. Instead, they continued to socialize with each other while we just stood there wondering which desk we should go up to, or even if we should walk up to one of the desks. Serious attitude issues. Even the driver picking us up at the airport (and the driver dropping us off) were very unfriendly and unhelpful

Pros: Friendly and well informed

Cons: N/A

Pros: Representatives at the rental desk are very helpful and friendly. Service was great and short wait time.

Cons: We waited almost 1hr to be picked up from the airport, when I called the driver to get an ETA, he was quite rude and hung up on me. Also, the representation gave us inaccurate weather info just to sell us the upgrade.

Pros: Nothing

Cons: Avoid this company, extremely bad customers service, not reliable.

Pros: They were prompt to rescue me when the car died and replaced it quickly

Cons: They had extra charges upon arrival, so it cost me way more to rent from them than other companies. My first car broke down, and had to be swapped out for an even smaller car

Pros: The woman that helped me when picking up the car was absolutely great.

Cons: No issues at all.

Pros: Nothing.

Cons: Personnel is very rude and when we left the car, they tried to put on us the responsibility of a tony scratch. The reason for them is that scratch was due to the wind and that we needed to pay for that. We hopefully had taken loads of pictures when we received the car and showed that the tiny scatch was already there.

Pros: It took almost 2 hours from airport pick up to check out. We had reserved a Gps which they sold us in addition to wifi in a car that had a navigation system.

Cons: See above plus would not honour insurance package we had purchased through discover hire. Were overcharged and up sold on items we did not need in addition to very lengthy pick up. They only had 2 customer service agents working despite knowing the number of reseverations they had.

Cons: Nobody told me by any mean that i would have to give a 3000$ deposit when renting a car in my last destination: Iceland. Because of that i had to pay 250$ CAD more to get full insurance because i didnt have a credit card high enough for the deposit plus the reservation. Really not great on budget. They know how to make money.

Cons: Didn’t have GPS when we requested one. Staff member who handled our pick up of the vehicle was incredibly rude and unhelpful. The wrong address for returning the vehicle was provided, we had to confirm which office to attend too. Representative didn’t take any time to go over the car for scratches and dents etc, we had to return 4 times before leaving to have the representative circle the issues. Would never recommend this company nor rent from again. Horrible experience.

Pros: Very nice and understanding representative when we finally got to see him

Cons: Finding the rep at Arrivals wasn't straightforward. Time told we had to wait for the minibus was wrong.....in the end the rep said I should phone minibus driver as he'd give me a better estimate! Which I did. At office we had to wait ages to see a rep - we only had one day in Reykjavik and all the delays severely ate into our precious time there. Internet going down midway through process didn't help matters. Car was a bit "thrashed"; windscreen wiper was worn & inside windscreen was oily.

Pros: The car itself was fairly clean and nice.

Cons: The staff just seem like they try to get as much money out of tourists as possible with very little customer service; they barley speak english. They have terrible attitudes and extra hidden fees.

Pros: Very easy booking online, straight forward and easy instructions/info. In store experience was brutal.

Pros: Car was good value and I received good advice about the local driving conditions and regulations.

Cons: Drop of was a little slow. Car wasn't quite what I had ordered

Pros: Convenient shuttle to car rental location from the airport.

Cons: It took us almost an hour and a half to rent a car in spite of having a reservation. The agents took way too long to rent the cars. Suggestion - make a separate desk for people with reserved cars. Returning a car took 30 min, in the US it takes 5 at most.

Cons: I was extremely disappointed with GreenMotion. They provided me a car that needed an oil change, squealed around every corner and came with a non-working GPS. Their staff was rude and condescending. I would not recommend them.

Pros: The queue to await pick up was not too long.

Cons: I was offered full insurance by Greenmotion, when I had already bought it from Discover Car, thinking it was Greenmotion. They said it was not their extra insurance so I would have to deal with any claim myself.

Pros: The car was as described and a newer model.

Cons: The desk was hard to find luckily a guy with a sign appeared. When we finally arrived to the rental car desk, it took almost an hour to get the car. They had plenty of staff as we could see them while a guy was cleaning the staff room however only four people were assisting customers. There were empty desks for them to work from or someone could have driven all the drop off people to the airport. Their process was completely inefficient and their customer service was terrible.

Pros: very nice staff, clean waiting room area

Cons: The time spent dropping off car and the smoke smell inside the car

Pros: Once you were helped, they got you in and out

Cons: I paid for full coverage. And they wouldn’t except it. Gave me two options: pay $126 or a $2600 deposit. Why pay for double insurance? Seems like BS.

Pros: The car worked great.

Cons: Checking in and checking out took way too much time and was very unorganized.

Pros: Easy, they pick us up and the booking was simple.

Cons: For Iceland, they can't offer Fiat cars. This car is not suited for the winds and etc of Iceland. Go bigger, you won't love the experience of a small ''SUV''. The wind nearly blew us off 4 times.

Pros: Good price

Cons: Pickup / drop off process is inefficient and confusing.

Pros: pickup & dropoff

Cons: Very misleading I have been sold a full insurance on the website and been persuaded by car dealer to pay for a secondary one and ended up buying two.

Pros: I was very disappointed.

Cons: Rude representatives. It was scary dealing with the one man we dealt with.

Pros: Car was in great condition

Cons: Pich up took over 1.5 hours. The instructions for the shuttle bus pick-up at the terminal is too convoluted. It says that we need to call Green Motion for pick up; however, when I called, apparently there was a person in terminal rounding up clients fo the bus

Pros: Nothing stood out that was positive

Cons: The person that check us in provided the worst customer experience we had during our 3 week trip to Europe. It was very negative and difficult to get out of our minds.

Pros: Great car and really fast drop off. Super friendly staff.

Cons: The amount of time it took to get a vehicle. I was confused right away on how to get to green motion from the airport but the information desk helped me out and said shuttles come every 30 minutes or so

Cons: Tried to rip us off on return on car... luckily I had a video proving the damage was not ours! Slow and unfriendly. Would NOT recommend to anyone.

Pros: We had rented a five seater but were concerned about the size, as we had three fully grown children. We were given a slightly longer car, and this made all the difference for the trip. The car was easy to drive and fuel efficient. It was relatively old but this was not problem for us,

Cons: Nothing

Pros: Knowledgable representative. Same gentleman for both pick up and drop off.

Cons: Waited too long to pick up the car after waiting too long for the ride from the airport to the rental office. Well over an hour start to finish.

Pros: good price

Cons: we had to wait an hour for them to pick up us from airport

Pros: Dropping off was quick and easy.

Cons: Again, trying to sell more insurance. Didn't have the car I reserved. Stuck with a fiat which wasn't a good choice of them to purchase in Iceland due to the terrain.

Pros: 4x4 for travel on the gravel roads, spacious enough for 4-large suitcases and 3-carryons.

Cons: Even with 50,000km on the vehicle, the Jeep was vibrating crazy when stopped on the lights. Can you please help add more staff to help reduce the pickup time - I had waited 40-minutes (there was just one human seen available seen with customers), another 50-minutes for paperwork and understanding policy-details.

Pros: The staff were pleasant and the car was in good condition.

Cons: Hard to figure were to meet to get shuttle for car pickup. Long wait to get car and to drop off car and be shuttled to airport.

Pros: Car was clean and roadworthy

Cons: Time taken to find rep at airport. Additional insurance was expensive and sold in a manner that was designed to worry. Drop off was farcical, nobody available. Young ma that did finally appear was disinterested , said he needed to check car but after a 10 minute wait he thrust paperwork at me and wandered off. He had not checked car as my daughter had stood by it constantly. Bad end to holiday, luckily had left time for flight but return was poor no apologies. Others had same issue.

Pros: Not much. Not a great company.

Cons: Terribly inefficient. Felt like they were selling too much insurance. It wasn't clear they were a long way from the terminal, didn't know we had to tell them our flights, etc. It took far too long to pickup and drop off the car.

Pros: I appreciate the pickup at the airport and the quality of the vehicle.

Cons: As previously stated, your policy of insisting on car insurance or a $3,000 hold when one can prove that their credit card includes primary rental car insurance coverage seems to me like a form of price gouging. At the very least, list it clearly at the time of online booking so your customer knows exactly what he or she is paying.

Pros: Friendly and willing to give information re: how to get to some places.

Cons: The representative informed us that high winds that blow sand and ash are common on Iceland and that we should get the highest coverage for the auto. I asked a few residents if this was true and they said it used to be but is no longer true. Also, the representative stated that we rented the car through a third party and that party did not cover all that we had paid through them.

Pros: The tire pressure monitor sign came on 10 minutes into our driving the car and stayed throughout , green motion should have inspected it before renting the car to us otherwise our experience was good

Pros: The car was in nice condition despite higher mileage than you would expect in a rental car.

Cons: The car was not given to me with a full tank. The rental insurance was very expensive and yo opt out required a $3,000 deposit. The rental process was also unorganized and took a really long time.

Pros: Check in went smoothly

Cons: Checkout made me not trust the company. I was very nervous about additional costs. Insurance that I had purchased through discover was supposedly no good according to representative

Cons: Never received a receipt after turning the car in

Pros: Pick-up and drop-off were available 24 hours, and was reasonably fast

Cons: Unlike the rest of the staff, the guy in the night shift at pick-up was kind of an idiot. He did a great job scaring us about "sand storms and their ability to totally destroy the car", and the helplessness of the situation, without weighing the likelihood of that event.

Pros: Hi, I want to complain about the treatment we received at the Green Motion branch in Keflavik airport. I have never ever received such treatment and I feel I was cheated by 76,000ISK for something I definitely did not do. When we got the car the GM person did a fast check before we got the car. Important to note it was raining and there was no inspection of windshield, just around the body. Then, after 4 days, at 6 oclock in the morning, before our departure, they claimed we were responsible for

Cons: Hi, I want to complain about the treatment we received at the Green Motion branch in Keflavik airport. I have never ever received such treatment and I feel I was cheated by 76,000ISK for something I definitely did not do. When we got the car the GM person did a fast check before we got the car. Important to note it was raining and there was no inspection of windshield, just around the body. Then, after 4 days, at 6 oclock in the morning, before our departure, they claimed we were responsible for

Cons: one agent working and ten people waiting for service when dropping it off

Pros: Issue with tire going flat; resolved the same day by a wonderful representative.

Cons: Not applicable.

Cons: The service associate was rude and charged me without explaining what all the charges were. I had to ask what each was after he issued me receipts without explaining what they were for.

Pros: We had the cellphone number of the car service manager - which we needed for a couple of different issues with the car. Runar was his name - and he was wonderfully helpful.

Cons: We waited over 3 hours in their waiting room before we were seen by an agent.

Cons: So so so slow!!!!!!

Cons: No information about very high rental deposits held on credit card in Iceland.

Pros: free coffee

Cons: The wait time to pick up is unlike anything I have ever experienced in my lifetime of travel. It's obvious your employees are trained to push insurance policies, even if it literally forces customers to wait hours. A very poor first impression of Iceland.

Pros: Didn’t like their service took close to 2 hours to pick up a car

Cons: Took very long to rent car

Pros: Nice agent when picking up.

Cons: Cost Of insurance.

Pros: About the service specifically, nothing really. I had to wait 20 min for the pickup service from the airport to the car rental place. I had to wait 40 minutes for the pickup service form the car rental place to the airport on the way back. I am not sure this is the average waiting time in Iceland, but it is not in much of the rest of the world.

Cons: Beware, very tricky people. This was the most negative experience I had with rentals. When I arrived there, I was told that my credit card was not functioning, so I asked whether I could cancel my reservation at no cost. They said that I could do that and nothing would have been charged. So, I did that and later managed to get a different car with them as I needed it. After 5 days I found out they charged me for both the car I rented, but also the first reservation I had cancelled.

Cons: We were charged for a very small windshield chip, and greenmotion agents were very misleading about the entire process, making false statements about the need for a full windshield replacement and taking advantage of our need to get to the airport to get us to sign documents.

Pros: The car was a nice car. I

Cons: It took me about four hours to get the car. I stood around the airport for two hours. Everytime I called the office someone told me I will be picked up in 20 minutes. They said that about 3-4 times. Then the guy who picked me up stated that I was in the wrong location. English is my first and only language. He told me to wait at the information which is clearly marked in English at the airport. The sign is in orange and black. He insisted that I should have been standing at the desk whe

Pros: Great car perfect size to fit all our film equipment and climbing equipment

Cons: During pick up I had to wait a hour to be seen and to pick up the car, in all respect it was very busy in the office with a line of other folks waiting to be helped too. Not sure if it was due to employment or to high volume that it took a while. But when I was helped it went nice and smooth and was out the door quick, It also took about the same amount of time to return the car again maybe due to high volume of little staff. You should probably just set aside a extra hour for drop and pick up.

Pros: Airport pick up

Cons: The whole experience was great.

Pros: Price

Cons: Had to wait too long to catch a shuttle back to the airport. About an hour's wait.

Pros: Nothing at all,,,there were extra charges as fas insurance is concerned, otherwise they wanted deposit if 2.500 euros!!

Cons: Extra charges too much time spent to pick up the car too much time spent to drop the car

Pros: I liked the individual who waited on us when we picked up the car.

Pros: The car was in good condition, drop-off was relatively quick and easy compared to pick-up, there are horror story reviews online about GreenMotion that I did not experience.

Cons: Reps spent a lot of time trying to up-sell every customer on insurance, even though there was a long line of people waiting, so picking up the car took way too long.

Pros: The person who picked us up was friendly. We didn't have many issues getting the car and getting to our destination.

Cons: It took a long time to get the car. We didn't understand how the car worked (it was a manual/automatic which I have never seen) and it was difficult to get someone to just show me quick how the car works. I had to beg for help which is kind of sad. But I didn't want to be unsafe or damage the car. The website allowed me to add insurance for the car so I paid for it but when we got there they pressured me into another insurance and said the one I on their website wasn't good so I wasted money.

Pros: They were helpful on the return.

Cons: Inefficient on the pickup. Busy. Understaffed. Agent charged twice as much as rental agreement- all resolved

Pros: Nothing. The service and insurance they require scam customers in to spending almost double they originally intended. The car also was meant to be a VW Golf (or similar) but the quality of the car provided was not similar at all. We own a Golf so we know what it is.

Cons: The way they force you to buy premium insurance otherwise you have to leave a $3000 deposit even though it’s clearly not required for normal driving in Iceland.

Pros: Fairly affordable.

Cons: Did not like the service. Workers not helping clients while waiting for our number to be called. Spent over an hour in the office before we got the car. Very frustrating

Pros: Actually, I didn't like anything about the service provided by GreenMotion. When I did ask a question (after waiting for 30 minutes), the employee was rude and told me to wait until I was called.

Cons: Pretty much everything, the car got us to and from where we needed but I wasn't sure if that was going to happen. Like I mentioned, the pickup and drop off time were incredibly long for how NOT busy it was.

Pros: I could tell they were totally overwhelmed after I returned my car because there were easily 50 people sitting in the waiting room and outside so I respect that they were trying to get everyone in and out as best they could.

Cons: Not extremely friendly for a service company. I found far more friendly people throughout the country in everyday settings. There was no arguments or disagreements so not sure why the robot approach. On my return I understand because they were crushed so no complaint there, just thought the arrival was blah and I was so excited to be in Iceland and felt like they did not share the same demeanor but they live there so...

Pros: The car was nice, the automatics weren't super-expensive, and the shuttle service was convenient.

Cons: The agents take forever... we were only 5th in line when we arrived but waited over an hour. Our agent wasted ten minutes going on and on about why we needed to spend extra money on sandstorm insurance and we finally did it just to get him to stop talking (we absolutely didn't need it and it wouldn't have covered glass damage anyway!). The agents need to be more efficient. Thankfully we had better luck dropping off the car.

Pros: Awful, never use them again

Cons: Awful. Slow. Scam. No help. No refund. No assistance. Misleading emails.

Pros: It was fast and polite.

Pros: The service was very good, the answers have been suddenly sent for the questions. The staff were very friendly and communicated very well.

Cons: The car had some computer and technical issue. It was handle able, just a small inconvenience with the hand brake and the computer system.

Pros: Super nice representative.

Cons: pick up process took a very long time and made us late for our appt. Car was a bit old and didn't have USB chargers in it.

Cons: Had to call someone to pick us up. Hard to get a hold of anyone in their office.

Cons: The agent during pickup was very rude. He was very persistent in getting me to buy the insurance. I told him i already am insured. But he then started threatening me by saying i would lose my 2 thousand dollar deposit if he sees a single scratch during return. I told him to come outside with me to inspect the car's condition before i drive off but he refused to. It felt very unprofessional. I left the agency feeling uncomfortable with many doubts about my rental.

Pros: I thought it was friendly and efficient

Cons: When I was checking in, the representative didn’t want me to use my debit credit card, even though that is what I had done to book the vehicle. Then he said that I could use the card if I bought the insurance, which I was already going to do, but it made me feel a little manipulated. I think if credit card is required, you should not be able to do the booking with a check card and it should be explicitly stated

Pros: It was cheap, relatively easy, the car was nice, and most of the workers were friendly.

Cons: They try to get you to purchase outrageously expensive additional insurance that is completely unnecessary by using scare tactics. They imply you have no coverage even though most of the insurance is included with the rental. I work in auto insurance so i completely understood what I had decided, but the representative insisted on going through her pitch for the more expensive insurance options. $30 or $40 per day for "deductible coverage" is immoral and designed to take advantage.

Pros: Close to Keflavik international airport in Iceland and is open 24*7. Lounge area in the office has sofa so customer can sit and wait after flight journey.

Cons: The advertised rates on the comparison website were kept low to attract more customers. However only upon arriving at their office for picking up the car, we learn the rate does not cover any sort of protection that Icelandic roads demands. Then the agent goes through all kinds of add-ons for protection that the customer ends up adding to the price. That results into a final figure that exceeds any other competing rental company's better end of the car ranges if compared on comparison website.

Pros: I did not have any trouble with inquiries before my trip. There was always someone with a prompt response.

Cons: I initially chose the full insurance. I was confused a bit on additional insurance when I was renting the car. It turned out fine, but there could be clarification on line and or in person.

Pros: Courteous, prompt, thorough

Pros: They were very kind to us and took care of our car needs!

Pros: It was very efficient. The staff were helpful. Coffee was a bonus (and great)

Pros: Fast and friendly when I had to make a last minute change.

Cons: A little hard to get in touch with a person when I called.

Cons: had to add all the different insurance covers - totally destroys the cost of the car hire and should have gone to Hertz