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Everycar at Palma de Mallorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and efficient
Pros: The service at the desk was friendly
Cons: we had to look at a number of cars before we found one in a fit state to drive, they were either bashed or really dirty inside. The one we took still had a number of scratches and bumps. We were also told that we would get recovery included when we booked through discovery cars and we paid more for this but this was not the case!!
Pros: overall good
Cons: slow and very busy for pick up. difficult to see how it can be better when there were 7 agents working hard with customers. well over one hour to get vehicle.
Pros: very average
Cons: It was difficult to find because it was served by Click
Pros: nothing it was shady
Cons: They wanted to hold more on the card than what was agreed upon in the first place.
Cons: Shuttle bus info a bit chaotic
Cons: Hidden fees and the car given. I was told, after buying insurance online “you either need to pay 110 for insurance now, or 1200 for a waiver.” Very cool, thanks. Car was not even close to what I paid extra for - service rep said “yes…. Actually this is better” hahahahahahaah ok. Never ever booking from this miserable company again.
Pros: The drop off was very quick and efficient. But there were at that time not many cars in the return area.
Cons: No designated area for the pickup point by the shuttlebus at the airport. No que system so chaos when a bus arrived at everybody wanted to get on. Make a sign saying that here begins the que for the shuttle! Easy to find, understand and respect. Bad experience at the Palma airport at arrival.
Pros: Clean nice car. Drop off was easy and smooth.
Cons: Queuing to pick up car.
Pros: Dropp off very efficient en quick. Nice and clean car. Airport shuttle was good. We got a nicer car then we booked.
Cons: It took a pretty long time picking up the car. We had some discussions about things that weren't right.
Pros: The car was brand new and very well equipped. The drop off was smooth, once I realized that the drop off is not in the same place as the pick up place. I scratched a bit the car and they were very professional about it, both evaluating and sharing the papers documenting everything.
Cons: The rental clerk aggressively tried to convince me to buy an extra insurance despite the fact that I highlighted clearly my already purchased insurance from Discovery Cars.
Cons: Car didn't have a GPS. For cars left at the disposition of Tourists it is a horrible thing for it no to have a navigation sytem.
Cons: You lied about having confirmed the booking with the car company
Pros: Airport pick up
Cons: The rental agent washaving difficulty taking card payments. In the end the agent took several payments from my credit card for which I later had to contact them for a refund. I spent over an hour at the collection depot with a family of 8 people with two young children. This was extremely frustrating to the start of my holiday.
Pros: Mucho tiempo de espera para la recogida del coche se hizo bastante largo la devolución muy sencilla y ágil
Cons: No me gusta o que insistirá tanto every card con que cogiéramos su seguro
Cons: We were not informed about the fee that if we provided debit card only that there would be 80€ extra in case we had no credit card. This is a rip off. We also got a car that was not in the same category as we previously ordered - they probably thought that young girls do not understand cars and would not know the difference! Go to well-known places and not here. Save yourself trouble. We would never use their service again!
Pros: The price was comparable with other providers and the pick up was relatively efficient.
Cons: The insurance included in the package including 'theft cover' but when, on returning the car, it became clear that there had been an attempted break in, 'theft cover' did not cover the attempted theft. The attempt to resolve this has taken weeks with no resolution to date and a large bill for a small scratch and dent that were insured. Disappointing.
Pros: The car was in great condition.
Cons: It was really slow. You had to wait a lot of time for the shuttle and then a lot of time to talk to an agent. Same with dropping off.
Pros: Appalling. Due to my flight cancelled and rescheduled for the following morning I was denied car collection and still charged full rate contrary to the terms and conditions which state that if the collection is cancelled. I never cancelled my car rental, I simply was unable to collect at the hour stated.
Cons: Everything. Rude customer service and non-negotiable.
Pros: V friendly staff.
Pros: Friendly and kind
Pros: Fast service, very organised
Pros: Fast and efficient. Nice clean office, efficient staff.
Cons: Only minor disappointment was we were hoping for a convertible Fiat 500, which are great to drive. But ended up being given a Peugeot 108, which the roof only goes back across the top, not fully down at the back. Nowhere near as nice to drive either. But it was a new car, very clean and got us around.
Cons: This is SCAM and I can't believe, that this is happening in EU country. It must be like this: you come, you show your voucher, your driving licence and you get the keys. But not a half an hour or even more they are trying to increase the price etc. Child seat also must be already in the car and attached correctly. It is your job to do that.
Cons: Bus transfer was by buses with Click’n Rent on it. This should be made clear as I was looking for an Everycar bus
Pros: Regular shuttle bus. Quick pick-up/drop off. Good car. No insurance selling pressure.
Cons: It would be great if they could start to accept AMEX for deposits.
Pros: Very polite and efficient check in and return. Good value.
Cons: Please let people know that they need to catch the "Click rent" shuttle. We spent a lot of time looking for the Everycar shuttle.
Cons: Shuttle service was a disaster. Instructions for where to wait unclear. Called and asked where the shuttle would be, still unclear. When the shuttle did arrive, it was tiny everyone rushed over and filled up. This happened two more times, each time arriving in different location causing chaos. Eventually we just took a 15 euro taxi because we had already waited over 30 minutes and not made it inside the "complimentary shuttle".