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Dollar at Amman International Airport Queen Alia
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to find and drop car back
Cons: Car was covered in dents and scratches, worst I’ve ever rented. We took pictures luckily as when returned they tried to blame us for another scratch. Photo proved it already there along with 20 others. If they charge for small things, why don’t they use the money to repair the car? Or just charge slightly more for car to make money. Probably won’t use dollar again unfortunately
Pros: Friendly attitude.
Cons: Car not available (same car rented) offer you other car with higher price as the only option! not considering the paid amount deducted by the website.
Pros: Fast and supportive
Cons: All good
Pros: bad car, manual doors and I did not get same car staff attitude
Cons: bad car, manual doors and I did not get same car staff attitude
Pros: No fuss easy process.
Cons: The agents were rude, unresponsive and unclear. I called and text multiple times and did not get any answers on where to drop the car off. There weren’t clear instructions at pickup on how to return the vehicle either. There was a lot of miscommunication and they were very rude and claimed I lied and never called or messaged. Even after showing messages and the call log the agent still called me a liar .
Pros: I have the car for 9 days and from the first day I drive the break makes noise and I thought okay maybe it’s just a temporary but seems I have that problem the whole period of the rental. I didn’t bother of going back and complain as I didn’t have time. The car has already more than 90.000 kilometers so you can imagine isn’t new.
Cons: As a first time visitor in Jordan, Dollar staff didn’t tell me what or which document do I need if a police stop me. I got two penalties for driving the wrong way and for not having the right car document. In Jordan, each vehicle has a car license which looks like a card. And during pickup Dollar staff didn’t told me about the car license. Well, the whole thing cost me 100€ you can either pay in cash or credit card when dropping off the car.
Pros: Very good all round service
Pros: All went very smooth!
Cons: Very rude man who checked the car over, seemed very angry for no reason
Pros: The services at their offices were very good.
Cons: The car itself was not in a very good conditions. It lacked complete power to encounter the somewhat steep hills and was damaged on all sides.
Pros: The car was good and clean.
Cons: The price of the car was different that was mentioned on the papers!
Cons: First car delivered with a lot of damages and trunk not working properly. Officer gave no explanations. Afterwards after contact with the office was delivered a second car with better but not perfect conditions. I want stress the good willing of the agent trying to solve the problem and ending providing a second car for the remaining days
Pros: Nothing! Inpolite and arroggant! Not eilling to help Or communicate properly.
Cons: Nothing same as per above! Unacceptable
Pros: Speed, efficiency
Cons: The fuel depot was not full when picking up the car. I would prefered to have it full.
Pros: Easy pick up en drip off
Cons: I had concerns as “dollar rental car”attempted to withdraw an amount of more than $600 000 ( US$ ) from my account ! ? It was declined by my bank. I hope that was an honest mistake but very concerning.
Pros: Quick and efficient even at midnight
Cons: i ordered manual, they prepared automat.
Pros: Car had a few minor dents which were recorded before our departure. This did not affect the renal in any way.
Cons: Nothing. They provided a good service.
Pros: Everything was absolutely fine, processing very fast, maybe too much. The car was relatively new but with a lot of scratches, reasonable for local conditions. All of them were automatically recorded during check-in without reminder.
Pros: NONE - I will never comeback to discover or dollafr
Cons: Everything about the experience with Dollar in Jordan
Pros: good service of the staff
Cons: car conditions
Cons: Very bad service. The horn did not even work. The engine had very loud noise. Dollar should be ashamed of such agency.
Cons: Didn't receive enough support from Dollar after reporting tire issue.
Pros: Only the car , but they not cooperate
Cons: Dont cooperate,
Pros: Everything went fine and well. Processing was quick. Stuff were very nice and helpful. The money was back in the account even before getting on the plane.
Pros: The car was in good shape, but it was a very bare bones model, more so than I was expecting.
Cons: I have no complaints
Cons: I get a slightly bigger car than expected but it was not a big proglem.
Cons: We got different car than we had ordered. We want manual one but we got automatic.
Pros: Friendly, professional, value for money, efficient.
Pros: Auto pulita auto più grande rispetto a quella prenotata sul sito
Cons: abbiamo aspettato troppo tempo per il ritiro dell'auto ed era quasi notte
Pros: Friendly helpful staff
Pros: Polite and fast.
Cons: I try extend my lease for 2 more days and they ask me for a non competitive rate. Next door other rent a car gave a better deal with better car for less money .
Pros: Very poor procedures at drop off.
Cons: I didn't like it, it's real rip off at last minute of 10 JOD infringe fee setllment.
Pros: Auto efficiente
Cons: Una ruota era bucata
Pros: Simpatia in ufficio e disponibilità
Cons: Niente, tutto bene
Pros: Prix de location tres compétitif et facilité pour récupérer la voiture et la rendre. Paq de surpeise sur le tarif annoncé correspondant exactement à notre réservation sans surcoût supplémentaire comme souvent dans les locations par internet.
Pros: Reception service was wonderful but the person who gave us the car did not care less to tell us anything else about the car which was totally important. He was lazy or bored of his job.
Pros: A great team from the beginning till the end, everything went smoothly. Honest people. Seamless process and comfortable.
Cons: Apparently, the same company owns two
Pros: Rýchla rezervácia
Cons: Zmena- rozdiel ceny za auto podľa kurzu v daný deň, nie v deň objednania! Nepríjemný pán, ktorý od nás preberal auto...
Cons: I still didnt receive my money.
Pros: Dropping off efficiently and staff
Cons: The overall condition of the car and the picking up staff
Pros: Was easy to pick up the car, however, your website did not mentioned the CC capacity or the car and we fount it to be below the requirement
Pros: Flat tyre and two bars of petrol, also engine in need of a service
Cons: Rude and unhelpful when returning the car
Pros: Safety zero. Tires damage Engine damage ...old model 2019 I pay money and I don't drive the car
Cons: They told me next time they will give me a nice car.. if that hapen in my country Canada or other place exegetical Jordan I will claim. My mob. 00966504646047 Madhoun@hotmail.com
Pros: Helping staff Clean and good condition car
Cons: Offices at Amman close at 8 p.m, so you can't drop off after that
Pros: The desk is in the terminal and the agent collects the car quickly, it is very efficient and easy. Upon returning, I assume the manager was shouting and rushing, clicking fingers overall generally rude, not a great environment. Once more the initial experience gives the impression of being cheated, as if the agents know the game they are playing providing a bad car just to force an upgrade.
Cons: The first car I was given (Renault) looked like a personal car, very old and used inside. It has engine issues, which the agent purported it was due to the cold, this was not the case. I drove about 10meters in the car and realised it was very likely a danger to my family, so we had no option but to pay for an upgraded car. The upgraded car was much better, safe, clean and reliable. It really is a bad mark for dollar car rental, I’m sure this is not the product they would be happy supplying
Pros: People they received me
Pros: Very efficient
Pros: immediate release of credit card deposit right after retruning the car
Cons: Car was all scratched and rental representative forgot to notify few dents and scratches (luckily I recorded the video when receiving a car). Car had technical problems with breaks. Some time spent waiting t get a car at the airport (10minutes)
Pros: No fuss when dropping it
Cons: Waiting too long to pick it up. Need more staff
Pros: Everything was fine
Cons: Everything was fine
Pros: Good car, nice people work, quickly.
Pros: Honesty, and how friendly the staff are
Cons: All is good
Pros: Quick and easy
Pros: Excellent, on time and modern car
Pros: This is the 1st time and I’ll keep dealing
Cons: We ordered a Citroen C3 manual, and we got an old Mitsubishi automatic car. All of a sudden our full coverage wasn’t applicable anyone eventhough we paid for it, so a car hit us and we had to pay full price.
Pros: Have better car than expected
Pros: Speed of process
Pros: Eveything was easy, the persons at the front desk were very helpful and kind
Cons: there are not enough spaces to park the car in the airport, and you have to park and the go to the counter, nobody will be waiting for you, but this applies for all the rental car in Amman.
Cons: Very slow to process paperwork and also to obtain car. Desk was overwhelmed with the booking numbers.
Pros: Efficient and professional
Cons: No issues
Pros: They were very friendly, trying to help
Cons: I order manual, i get automatică I pay extra money for full to full policy, and i get same to same! (This really make me nervos,because was a difference of almost 60 euro if you choose full to full policy).
Pros: Staff at the Airport are super amazing, friendly and helpful.
Cons: Nothing to complain from start to finish my rental
Pros: The car was good.
Cons: I wanted a small car with manual gear - easy to drive and park . I got a bigger car with an automatic gear which was presented as an upgrade. When I explained that I don't want it, I don't want to learn how to drive an automatic gear car I was told that if I don't like it, I can go to a different company. I also got only a quarter of the fuel in the tank. I told them I rented a car with a full tank. Answer was the same - change the company. I didnt get any refund for additional fuel that we bro
Pros: Friendly and efficient service
Pros: The service is quite fast.
Cons: Firstly - do not expect to get such a nice car as in the description. We ordered a manual one and got an automatic car. Then it was said that the tank would be full to full and afterwords it was able to drive just 100 km with the car we got. The doors did not had auto lock so every time we needed to close all doors separately in a manual way which got really anoying! Also, you are not allowed to pay by card there, so you need to have cash. If paying in EUR the rate is higer than expected.
Cons: They were hacking at the return, looking for what injuries I had brought back the car. But there was no problemí I've been home 3 days ago, but they still lock my money, the deposit. That is not fair!!!!!
Pros: Everything is good
Cons: When you receive the car take photos or video for the car outside and inside
Pros: Worst Ever Service in the world
Pros: Friendly and also car very close to the terminal, i.e. could walk there
Cons: Brakes VERY poor on car
Pros: Easy communication and good service.
Cons: Too long wait to pick up the car.
Pros: Quick service.
Cons: I didn’t get exact car I booked. I asked for manual and given automatic one which wasn’t a problem for me.
Pros: The car was greatv
Cons: The time it took to find the rental
Pros: Friendly and English speaking staff
Cons: The car was in a very bad condition. Very worse that it felt like cheated.
Pros: They were fast and friendly.
Cons: We got a car that was not in a good condition. Suspension was really worn, breaks were making a noise and car was not very clean. I booked a mitsubishi pajero and the sanjong i got in its place is definitely sub standard. Not worth the money i paid.