Auto Nation at Amman International Airport Queen Alia

Pros: It was fast.

Cons: Week English; could've been more professional; they said it takes 2 weeks until they can refund my security deposit.

Pros: They are open 24 hours and flexible if you need to extend the reservation.

Cons: One of the employees sent several messages trying to get me to come to his house for dinner and calling me sweetie and baby. Awkward and unprofessional.

Pros: Staff were nice.

Cons: Car was not ready at pre-arranged time. Car was in bad condition and subsequently broke down and had to be replaced, so time wasted. I had filled the car with petrol and replacement car was almost empty so money lost. When car was dropped off at the end, I had to wait until after my booked time while others were booked in before me (even though my arranged time was before theirs and I had arrived before them).

Pros: Auto Nation, was helpful when I needed them the most. At the accident site, they sent someone even though it took sometime, they arrange a replacement car. I should have purchased the insurance from Autonation itself

Cons: I didnt like the service provided by Discovercars.com

Pros: very good

Cons: good price good service

Pros: gentilezza del personale e rimedio dell'agenzia alla mancanza del modello di auto richiesto con trasporto e consegna diretta del mezzo (una volta disponibile) presso il mio albergo

Cons: l'errore (grave) di non consegnare al mio arrivo il modello richiesto secondo contratto senza alcun preavviso, con conseguente perdita di due giorni di uso (non era al momento disponibile vettura con cambio manuale)

Pros: Everything

Cons: Anything

Pros: Fast good price

Cons: Shuttle

Pros: The car was good

Cons: Behavior of owner is very bad .. not respect customer, not reply customer, really disappointed and not recommended at all

Pros: We were extremelly happy with service, kidness and flexebility of stuff. There was no stress returning the car and easy going, helpfull stuff. We could give back the car in another office and get ride to our hotel. After all stress with renting in Europe , we were very suspicious, but everything was just perfect. Car was not new and has scraches which was ok. I would totally rent here again!

Cons: We needed to wait for an agent after arrival about half an hour or more. It wasn't big problem, but we would prefer to know about it, so we would just take a coffee.

Pros: Everything was OK

Cons: Back seats were stained but acceptable

Pros: The car model was as expected.

Cons: Empty fuel tank.

Pros: I mentioned some issues with the car and wanted to change it, they told me that they would get back to me but they didn’t! Was disappointed

Pros: Fast reaction, good price.

Cons: Quality of the cars

Pros: Great service, wonderful car. Easy to get, easy to drop off.

Pros: We were given a faulty car whose (probably) shifting gear stopped properly working in the first mountain pass. However, the office communicated very fine with us and the next morning simply came all the way to Karak and replaced the car without any issues. They didn't try to charge us for the issues and returned the full deposit within days. So, all in all, it was a very good experience, I would definitely recommend them!

Cons: I also recommend to everyone: have a local sim card or exchange whatsapp contact during the rental, since I imagine that it would be difficult to reach the office without it in case of any issues.

Cons: Waiting time for agent at airport (1h) not aligned with description (max 5 minutes). Car condition far from perfect.

Pros: Customer service

Pros: After we drove the car back to the garage, they drove us to our hotel for free. Costumer service was overall very good. The employees were nice.

Pros: في كل اجازة استأجر سيارة من اوتونيشن لأنهم يقدمون افضل خدمة مقابل اقل سعر .. الموظفين محترفين وممتازين وتعاملهم راقي والسيارات بحالة جيدة جدا لكن بعضها لايوجد به بلوتوث .. إجمالا اوتوننيشين هم الأفضل وأكرر تجربتي معاهم دائماشكرا لكم❤️

Cons: بعض السيارت من الفئة الصغيرة ميزة البلوتوث معطلة فيها .. موجود بلوتوث لكن لايعمل .. البلوتوث مهم بالنسبة للسائق للرد على المكالمات المهمة يرجى مراعاة هذا الأمر.. شكرا لكم اوتونيشن انتم الافضل

Pros: Good conditions of the car

Cons: The fact that they assured me that the full covered assurance I've paid on the site was not full covered so I had to pay extra 30 jods

Pros: Everything was fast and easy. Also the cheapest rental I could find.

Cons: The car was old and was not in great conditions. Also not the car type that I had asked for.

Pros: Quick service, easy procedure, little red tape.

Cons: Had to wait a bit for agent at the airport, the office is about 10 min drive away from the building but the price and cost-quality proportion still make it a top car rental option in Amman!

Pros: Very good service. Seamless and smooth. Pick and drop was very easy and convenient

Cons: Nothing. All was good

Pros: Everything was smooth and the car was overall in good condition. The auto nation representative was very kind and helpful and he explained everything about the rental clearly.

Cons: Nothing as such. We had a minor hiccup with a punctured tyre, but got this locally repaired for 5 JOD.

Cons: We were supposed to give the car back at 9AM but the representative wasn't there until about half 10 after we have called him.

Pros: Willingness of employees to provide a car, despite the fact that they did not have information about booking a rental car.

Cons: Office Auto Nation near airport did not have reservation information and a ready car. The car's license has expired. The car was in poor technical condition (120,000 km+).

Cons: Additional service - child seat is to expensive

Pros: Efficient, no pressure or surprises.

Cons: There was a little bit of a misunderstanding regarding our departure, due to our returning the car right about midnight. It was handled well and quickly. Still, I WOULD recommend them!

Pros: Overall they were great. For example, we needed to drop the car off and get to the airport at 1 a.m. They met us at the office and then dropped us off at the airport.

Pros: Close to airport. Cheaper than Hertz, Avis etc.

Cons: Car in poor condition : clutch used; brakes making noise; front lights poorly adjusted; driver security belt didn’t work. On the return, the engine broke down at 50 km from the airport. We called and they said they would be there in 50 minutes. But we had to wait for 3 hours along the road before they came with another car. That car was perfect, but we lost half a day

Pros: Cheap, easy and commited.

Cons: Very small motor.

Pros: Not pushy, no wait times, easy pickup and drop off. Clean reliable car.

Pros: The picking up from, and dropping off at the airport. Also great rates.

Cons: The car was old. The dash was shined to much and reflected the sun, impeding the vision dangerously. I had to cover the dash with my jacket to be able to see the road.

Pros: I liked the manager who was clear and was very respectful

Cons: It was a bit difficult to find the representative when I came to pick up the car and to return it, but it was ok.

Pros: Professionalism

Cons: Very good agent and representatives

Pros: They are not honorable people. I will never deal with them or with you

Pros: Bardzo pomocna obsługa, podpowiedziano nam gdzie wymienić walutę, kupić kartę z dostępem do Internetu- wszystko miło, życzliwie bez pospiechu.

Cons: Nasz samolot nieco się spóźnił, a Pan z wypożyczalni nie był wśród wszystkich innych przedstawicieli czekających na przybyłych ludzi, ale miał karteczkę i można go było zdecydowanie odnaleźć na lotnisku- sam też nas szukał ;)

Pros: Service great

Cons: N/A

Pros: Helpful assistant and ease of car collection and drop off.

Pros: Everything was smooth and as promissed. From meeting the rep in the airport till they dropped us back, also at the airport.

Cons: Nothing realy

Cons: I had booked a manual car and they did not have any.

Cons: Car was rented with faulty breakpads and it caused break Ing problems along the way. Problem was fixed by owner but we must paid for it and the money was given to us in local currency right before the flight back, so we had to change it with commision to our currency.

Pros: Pickup from airport on time. Good assistace by staff. Good car.

Pros: Transfer from airport, friendliness, help

Cons: Almost empty fuel tank in car

Cons: The fuel tank was completely empty and we had to return the car at the same state. It is completely impossible to arrive with an empty tank. This is a way how they cheat on us because they always end up with the returned car having fuel. The tank should be full and returned full.

Pros: Once we finally made contact with the agent, and were transported to their office, the process was very efficient and drop off was super fast.

Cons: I would recommend people take photos of any damage as when we picked up the car the guy highlighted all the scratches. But when we returned the vehicle a different member of staff spent a lot of time focusing a scratch that was already there and took photos and called a colleague. In the end there was no issue but I'm glad I'd taken photos at the beginning. The horn on the car didn't work, this is as essential as wheels when driving in Jordan.

Pros: Perfect service, Auto Nation is great rental car company. Everything was perfect.

Pros: They were super friendly and super efficient. A great team.

Pros: It's staff was very helpful

Cons: Meet and greet

Pros: Very polite, welcoming and helpful people. They upgraded the car from mini to crossover. Gave us lots of information about Jordan, which was very useful to us! Gave us their contact in Wadi Rum - who turned out to be a great tour guide and value for money (in compare to booking from the internet)

Cons: n/a

Pros: la confiance

Pros: They dropped car to our hotel They were flexible and extended our hire when we wanted it.

Cons: the car was easily the oldest hire car i have come across. We had a big drive so i was concerned about the age. thank fully it was ok.

Pros: Ther wer very frendly partners, all was Ok, without any complecations.

Pros: Fantastic nice staff

Pros: Efficient, cheap, flexible and kind. Highly recommended! The car had much more space for luggage than expected.

Cons: It was cheap, so we could not expect any luxury or perfect condition: I have nothing to complain about.

Pros: Reaching Auton Nation was easy whenever needed.

Cons: They charged me for scratches that I have not made and have manipulated the situation. I had to eventually pay and leave to catch my flight. This is subject to my perception but I'm quite sure the scratches weren't mine.

Pros: You can use a debit card for the deposit. YOu do not need international drivers licence

Pros: When we returned the car, we made a mistake and went to the wrong office. But the staff were great and drove us (at high speed!) to the airport.

Cons: The representative was not waiting for us in arrivals. We had to ask around and a very helpful man offered to call him. He arrived about 10 minutes later. Once he was there, however, erything was fine.

Pros: Signs with the name at the airport, everything simple and professional

Pros: Their rep was on time, waiting with name card at arrivals, and he was very polite and very helpful, he even helped me get the phone SIM also from the airport shop.

Cons: Car was basic, with weak engine, and no ports to connect the phone via USB, bluetooth or lighter charger. Windscreen washer bottle was empty and I had to fill it up myself. Worst part was the mis-coordination at the time of returning the car, as no one was there to accept the return and we almost missed our flight trying to contact them and figure out a way to return the car.

Pros: The stad was very friendly and The procedure was very fast!

Pros: Good value for money, clear communication

Cons: Nobody waited in the airport (had to wait long time, help of other company agent); Car could be in better condition

Pros: I found Auto Nation as good rental company in Jordan. I had Kia Cerato and went 1.260 km in one week. Everything was OK.

Cons: I do not have whole deposit back yet. Have to wait one week. They return deposit directly when dropping off cars in other countries. I hope I get it back all.

Pros: Friendly people, easy to communicate and get along.

Pros: Quick service

Cons: Not at the airport

Cons: When received the car at the airport, the car did not have petrol at all pearly arrived to the station outside the airport

Pros: Auto nation were great. Very friendly and gave us a gorgeous new car for our trip. No hidden issues and very helpful to deal with.

Cons: Nothing

Pros: They were really friendly and helpful and everything went well.

Cons: We had to change the wheel of the car because the air pressure wasn't good. I assume that car rental assistant was aware of it because he was stressing about how and where to find extra wheel in the car's back. Location of the office was far away from the airport and we got a car 1.5 hour after leaving the airport

Cons: Car breaks are too noisy.

Pros: Though the car had over 93000km but it was in a very good condition.

Pros: Really quick, helpful and no issues at all. Would definitely use them again 100%

Pros: Their fats response by phone calls, and cooperation on solving issues when we had a small accident.

Cons: The value is that they evaluate the body damage.

Pros: Amazing from start to finish. Incredible service and friendly staff.

Pros: Excellent

Cons: Excellent

Pros: I had to change my booking a number of times, but Auto Nation was very understanding and flexible by all means. Their team was extremely friendly and accomodating. I really had a swell experience with them. They are by far the best that I have dealt with ever.

Cons: Nothing at all.

Pros: Friendly and flexible service

Cons: It is not at the airport terminal, so it just takes a little bit longer to get and return car

Pros: Excellent customer service and very helpful overall. Very friendly to deal with and even gave me a free upgrade... Will definitely use again!

Pros: Such friendly nice people! Great service

Pros: The car was OK. They speak English well.

Cons: They have a strange fuel policy empty to empty. Most definitely they siphon all the fuel after the customers return the vehicle. They didn't respected the full coverage voucher and made us pay 140$ for insurance.

Pros: Hospitality, clear, fast, polite

Pros: Staff went out of their way to help us AFTER the problems with tyres, lights and battery were discovered.

Cons: Car wasn't checked before receipt. No representative in/near Wadi Rum where we broke down. Representative in Petra couldn't communicate well enough in English which led to unnecessary delays and frustration. He also requested money from us for changing a dead battery which was unacceptable. Though our car was replaced upon our arrival in Amman, the 2and car also had a problem.

Pros: Excellent

Cons: Nothings

Pros: Very friendly. No issues with the deposit, they returned it straight away. I would use them again

Pros: Very friendly and welcoming staff.

Pros: Picked us up from airport to office and taking delivery of the car was quick

Pros: service was top. The installed a program on our telephone to find the roads and places of intrest off line and by just typing in the name of the hotel. A life-saver!

Cons: nothing

Cons: They took advantage of being an airport car rental agent and hence their customers usually needs to goto airport asap, therefore, they will try to charge them extra.

Pros: everything was great

Pros: Helpful people.

Cons: No desk at the airport, had to call and search and wait for them to come. Same for leaving the car. Extra 2-3 both times.

Pros: Fast and reliable

Pros: It was simple, easy and fast. Everything was on time as agreed. The best experience so far.

Cons: 7- vietis automobilis tik su mazais vaikais, nes gale nera vietos suaugusiems, geriau rinktis mini autobusiuka.

Pros: FRIENDLY AND HELPFUL STAFF

Pros: Brilliant service

Pros: Friendly and helpful personnel.

Cons: Locating the meet and greet rep was difficult and could be improved by the rep simply having a card with the customers' names on it, as most hire car reps do!

Pros: Good service for a good price.

Pros: Great customer service. Efficient. Appeared to be genuine guys.

Cons: The car had lots of scratches and dents prior to our rental. I think the cars in the fleet may need an upgrade. Haven't had any issues thus far regarding payment etc.

Pros: Smooth process, good price, friendly people, good car

Pros: Amazing service by car nation.

Cons: None

Pros: Good value, lots of options and ease of booking and a review score of rental companies. Very quick response to messages as welll.

Cons: Nothing

Pros: Auwesome car. Easy dropoff.

Pros: When we got to them they were fairly efficient.

Cons: There was a lot of waiting around, especially at the start.

Pros: Excellent customer service. Good car.

Pros: Fast, reliable service. Highly recommended!

Pros: customer service

Cons: .

Pros: Very nice and friendly

Cons: Cars looked a bit old

Pros: Didn't show up

Cons: didn't show

Pros: Car rent representatives were eager to help, they waited for us at the airport and we got a car immediatelly. Cars were almoust new, so it was a pleasure to drive. We also got an upgrade to a bigger car for free. Returning. Acar was also easy, since we arrived earlier thna their opening hours. We called and they arrived and returned us back to airport for our flight.

Cons: N/A

Pros: You can pick up in Amman and return to the airport (and vice versa) free of charge which is really convenient. Cars are the same as bigger rental agencies.

Pros: Friendly team

Cons: The pick up and drop off point is not at the airport, but sufficiently close not be a problem, as they provide transportation

Pros: Excellent customer care

Pros: Delivery to the hotel for free

Cons: Long dropping off time and waiting near office, when you will be transported to the airport

Pros: We received new car

Pros: Reasonable price, friendly staff, reliable vehicle.

Cons: Think that is rather a condition people have to cope with when visiting Jordan: ALL cars are damaged, so are rental cars. Best option is that they fix the damage, though "at home". Easy to notice once you take a closer look at the car.

Pros: Warm welcome Very courteous service Good advice on insurance purchase and driving in Jordan. This cannot be underestimated. Ride to Airport Hotel after returning the car

Cons: Car not very clean, not in best of shape Brakes squealing Cigarette burn in driver seat (we later found out that smoking is more common in Jordan than back home)

Pros: Easy and cheap, friendly agents

Cons: The car could have been in better condition - seats ripped, external dents etc

Pros: Excellent customer service

Cons: Office outside airport.

Pros: Friendly staff

Cons: Location wasnt at the airport, I had to pay an extra surcharge for excess on top of the one I had already bought, which took it up to 750 AED

Pros: Great service and workers

Cons: I liked everything

Pros: Overall, I did not like it at all.

Cons: Expensive deposit, unpleasant agents, trials to hold whole your deposit for the tiniest scratch - without the help of Jordanian friend, I do not know how I would deal with them.

Pros: Quick, friendly and efficient

Cons: Car was tatty and central locking didn’t work - but it was so cheap, so hey!

Cons: The initial car we had 3 days was a terrible car. Hamzeh (AutoNation mgr ) claimed 'new car', it turned out to be 3+ yrs old, from another company AutoNation cars were all gone (?) . We have pictures showing dire condition of 1st car. 3 days later, when in Amman, we demanded another car, which was given after long and strong arguing by Hamzeh and without initial compensation for the fuel left in 1st car (collected empty, now was almost full). Terrible experience and wasting our vacation time.

Cons: The Visa card deposit still , representative doesn’t want to release the deposit I feel so bad regarding this issue

Pros: The staff was very friendly

Cons: The car was old and dirty. The car broke down halfway through the rental. The replacement was a small car. When I asked for a like for like, I was told it is not available. The had to take my car away and fix it. After fixing the car the smell of petrol inside the car was unbearable. I raised concerns about the safety of my family using this car and they could not do anything about it.

Cons: Waiting at meet and greet. No rear parcel shelf to keep luggage out of sight.

Pros: On departure day we were stuck at our hotel due to police closure of the road, they were very understanding and flexible with the fact we were going to be late, even were happy for us to leave the car in the hotel while we took a taxi instead to the airport. Fortunately the police allowed us to pass, be it very late. When we arrived at the office one of the guys took us as quickly as he could to airport terminal so we would not miss the flight. Thanks guys, we just made the flight!

Cons: Nothing, great bunch of people.

Pros: The agents were helpful and have us useful advices to drive in the country. No problems with the car and no hidden costs

Cons: Time waiting for the agent at the airport for the pick up

Pros: Very friendly and hospitable

Pros: Car was fine, once we had o problem, they immediately solved it. We were satisfied with the service :)

Pros: Nice car and reasonable service.

Cons: Off site for the car and condition of the battery.

Pros: Very friendly, generous compensation for delay in pick up at airport.

Pros: good service, nice staff

Pros: Cheap and fast.

Cons: Nobody met us in the airport, they were waiting for phone call and then showed up. It's expensive to call. They also offered local Jordanian insurance - Autonation claimed that in Jordan FULL COVERAGE does not always work, because Jordanian police sometimes does not provide their report, which is necessary to claim coverage from Disocver Car Hire. During drop off, nobody was in the office, we had to call Autonation.

Pros: The man was very helpful. After we returned the car, we had to go to the city centre and we relied on him. He arranged everything perfectly. Also he upgraded the car as a compensation for the delay caused by a lot of car rentals this day.

Cons: They had a lot of work on the day of pick-up and there was a significant delay, but they compensated us with prolonging the time of drop off.

Pros: Very helpful personal.

Cons: The car must be cleaner and not all car equipment was working. Was not working cruise control, airbag lamp indicate problem.

Pros: Mahmoud was very nice and went out of his way to help us. He gave us a brand new car instead of the one we booked online.

Cons: Long time waiting before they took us to their office (waiting for more planes). The car was not in a good condition (but survived).

Pros: Prompt service. They got to the airport quickly after I called confirming my arrival. They were very supportive when I advised them that the police gave me a ticket for having registration expired when it was not.

Cons: Didn't get the car I wanted. Though I was upgraded to a bigger car it cost me more money for the petrol.

Pros: Service met expectations of pick up, car itself and return

Cons: None

Pros: Really i like it it was profishinal

Pros: The car was old , steering whele was glued without airbag, it made funny sounds

Cons: The car was old , steering whele was glued without airbag, it made funny sounds , at 90km car starts shaking , usb doesnt work , they gabe me car totally empty of gas , over all car was falling apart and seriously dangerous

Pros: Honesty

Cons: Nothing

Pros: Very helpful guy

Cons: Car wasn't absolutely clean and certainly wasn't young but it performed faultlessly and the collection from the airport to go to the hire centre and the return of the car were very easy.

Pros: Airport pick up

Cons: Rented GPS was of no use; couldn't find our hotels or even tourist locations

Pros: Great customer service

Pros: Nothing

Cons: Gave Renault Duster instead of Hyundai Tuscon Dangerous Car Not safe , speedometer not working, wipers came off. Very Old Car more than 100000 km

Pros: Initially cheaper.

Cons: Add on insurance very expensive. It was recommended by agent due to "bad drivers in Jordan". I could have purchased online for 1/4 the price.

Pros: A representative from the company picked me and my family up from the airport to their office outside of the airport free of charge.

Cons: The office was closed when it was time to drop off the car!!

Pros: Auto Nation voluntarily upgraded the vehicle we had booked because they felt it was in our best interests.

Cons: I had emailed Auto Nation to explain that I would arrive later than the time the car was booked because the flight was due to arrive three hours later. However, Auto Nation appeared to have ignored this email so the rep was not at the airport when we arrived.

Pros: Quick

Cons: Had a hard time returning the vehicle. Office was closed. Representative was not there even though we talked the night before to confirm do of time. Representative was not helpful or accommodating with the drop off after this screw up.

Pros: NOTHING

Cons: The worst. They tried in more than one occasion to ask me more money of what I had to pay. Never in future auto nation. they are not serious

Pros: Mustafa, the young man who helped us, provided excellent service.

Cons: no complaints

Pros: I got free upgrade of the car from sedan to SUV version, which is pretty much provided in Jordan. They also do free airport shuttle from their office, free tea while waiting.

Cons: Nothing

Pros: Efficient and speed

Cons: No desk at airport, car condition (consumed comparing to age)

Pros: Fast handover, polite service, technical condition of car was good.

Cons: pretty far away from Airport, no representative at Airport, asked at Budget counter for company - employee called Auto Nation, after 10 min I got picked up, approx 10 min drive to company, car inside despite "cleaning" very - well - almost filthy.

Cons: they lied about the working hours and charged me extra based on that.

Pros: Responded to my request to change the car that I was initially given.

Cons: 1) They do not have a rental desk in the airport, their office is near the airport 2) I was charged more for the car hire than the promised price upon booking. I was supposed to pay £227.99 but I was charged £241.61. 3) The initial car that was provided was an old Kia Cerrato which was dirty and the drivers door would not open from the outside and I had to open it from the passengers side. They exchanged the car two days later for a more up to date model upon my request.

Pros: Corporate

Cons: Engine type was 1.4 not 1.6