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Direct Rent A Car at Amman International Airport Queen Alia
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very nice and responsive persons whenever needed, with all kind of info, even not related to the renting service! I am happy for my choise! Totally recommend this company! It is to be trusted!
Pros: they want to please in every way
Cons: car conditions
Cons: Many things I did not like: - did not recognize the insurance I paid for in the agreement do not have an office in the airport premises, signed the papers in the parking under the sun, I have to change the cars three times due to the low quality of the maintenance that made me lose three days of my vacation - the car consumed/exhausted more than 5 years old with milage more than 120K, and bad maintenance which I could not trust to travel outside the capital
Pros: The agent took contact with us via whatsapp from the very beginning, making everything easy and straightforward.
Cons: Nothing to be mentioned
Pros: Really appreciated the pick-up/drop-off from the airport, even given our late arrival time and early departure time!
Cons: Didn't appreciate we were given a rather beat up rental car that had an expired registration (of which we were informed when pulled over by the Jordanian police several times).
Pros: The car was actually in a brand new state, clean and without any defects. The representative was waiting for us at the airport with a sign, even though we had to wait for a long time with the customs, so we were in late.
Cons: Absolutely nothing.
Pros: the deposit was not returned
Cons: the deposit was not returned
Pros: Friendly,efficient and timely service provided
Pros: Very easy to pick up car, no delay or fuss. Very cooperative and communicative. Shadi at direct cars was a delight to deal with
Cons: We booked Elantra and it was changed to Nissan Kicks on arrival. Minor hick up but car was clean and well maintained.
Pros: Good Price, easy and fast to complete the process
Cons: The info about the meet & greet service should be more precise. For instance, more details about how to find the agent when you land in the airport would be very valuable
Pros: Easy pick up ! Nice guy who checked us in .
Cons: Car was older had a lot of miles on it over 150 k there are a lot of hills in Jordan was nervous it would break down but everything was fine
Pros: I received a biger car than booking because of availability without paying more money. the car was impecable...
Cons: nothing to complain about
Pros: Handy to the airport and quick transfer to and from the airport.
Cons: The GPS was differcult to use and in the end used our phone maps.
Pros: Prompt and helpful customer service.
Cons: Car had a problem but it was attended to promptly and we got upgraded.
Pros: Kindness and availability of the staff
Pros: Cooperative staff
Pros: Nothing my worst expérience
Pros: Everything was good, the car was kinda old but still driving with no problems, customer service was amazing, they are good people!
Pros: Cordialità dei ragazzi, onestà e chiarezza
Pros: Helpful staff.
Cons: Some problems with picking up the car, so it too us a little bit longer than expected. But all the problems were solved.
Pros: See above
Cons: Fuel was virtually at empty on pick up - late at night, tired etc so the stress of finding a petrol station was not a good start. Car should be at least half full on collection.
Pros: Warm behavior of employees.
Cons: Time - waiting too much time for the car, travel from the airport to that car service. Rear right tyre was awful. I would like to pay less for this kind of rent.
Pros: Direct rent A car are very serious an professional, there team are so helpfull and kind. I get a new car , I was the first one to use it. Special thank to Jihad for his help🙏 For sure if I came back to Jordan I will choose them again
Pros: Excellent support from Amman airport team, prompt and helpful. We got a car upgrade on rental.
Pros: The staff delivered the car to our hotel and were ready to collect it at the airport when we reached there.
Cons: Were not told about the previous car tyre puncture
Pros: Staff cordiale e gentile!
Pros: They brought and pick up the car at the airport with a very limited waiting time.
Cons: Security deposit refund took awhile for them to process.
Pros: Cleaning car Amazing team The pickup and drop of the car was easy and fast Everything was good
Pros: nice approach of agent
Pros: Pickup at airport
Pros: Flexibility - communication - service - customer oriented
Cons: remark to be aware: we ordered the car through discovercars including the full coverage, but that's coverage - insurance from the page, and has nothing to do with Direct Rent = in case of a damage, you have to pay and Discover cars should reimburse the costs. With this set up also the deposit is higher. Fortunately we didn't have any issue and no need to run the process.
Pros: The representative of the company was polite and everything went smoothly when picking up the car and dropping it off.
Pros: Always readily available for any queries Even got a free upgrade Great advise about driving in the country for foreigners
Pros: The rental agency though was off the terminal. But the representative was waiting for us at the terminal with the car and also picked up the car from the terminal.
Cons: Deposit took a while to return to the account