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Arena Rent A Car at Amman International Airport Queen Alia
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: I booked a very small fuel efficient car, they had no more and gave me as a "free upgrade" a big SUV-Jeep which 1) I didn't want; 2) was a pain to drive; and more than that 3) costed me much more than expected in gas. Extremely disappointed. I booked and payed for something, the upgrade should be an option and more than that, should be reimbursed me for the money spent in gas.
Pros: In general it was OK Car was old and not in a good condition
Cons: Not very responsive Car was old and not in a good condition
Pros: The car had a few signs of wearness
Pros: Car was ok, no hassle with dropping off and taken straight to the airport.
Cons: Was slow to be collected from the airport, slow to check us in to the car (despite me sending documents in advance to speed up) and the quality of the car was poor. It was covered in dents (not a major issue) and the interior was very tired and dirty. The car also failed to start on a number of occasions and made some concerning noises when going over minor bumps.
Pros: Ease at check out and at check in.
Pros: Prompt service easy to WhatsApp prior No issues with this service if you read reviews and ts and cs
Cons: A bit slow on pickup and giving of car but mostly due to large group of tourists ahead of us
Cons: The full insurance costs more if you decide to have it at the time of picking up the car than purchasing it online at the time of reservation.
Pros: Not a lot…
Cons: After arriving at the airport to be slapped with a half hour wait, when they eventually turn up they can only take 4 people when it was made clear to them we were coming 5 of us. Presented with bag of nail cars dirty covered in scratches and dents filler falling off it all over the place. Making all kinds of horrendous noises whilst driving struggling to go up a hill. On the 3rd day one of the cars lost most of its power steering fluid took then 12h to come out and fix it.
Cons: Nothing cheaters
Cons: They pressured us into getting car insurance when we did not really need it. There was another passenger in the car when we were picked up so my family could not fit into the car. The car had lots of issues accelerating which meant we could not visit some escursions. Even though we raised this with them while having the car, they did nothing to help. The sat nav didn't work. Will never use this company again. They are still not helping with the issues we have raised.
Pros: Conversazioni rapide, vicinanza aeroporto
Pros: Quick service, airport pick-up/drop off, good cars, great customer service.
Cons: They are a scam company. They give a car in really bad condition. They misinform about the meeting point and the time of meeting. My credit card was charged in the wrong currency. They charged me 438 JOD, instead of 438 USD. Luckily I realized the scam and asked for compensation, which haven't transfered yet. Despite the fact that the money was promised to arrive by today at the latest. Scandal!
Pros: we got a new car in good shape, very clean
Cons: Office was away from airport Workers were unmotivated, slow, lackluster
Pros: Collection, return and attention.
Cons: Some smell of cigarette smoke inside the car.
Pros: Easy pickup and drop off. Friendly staff (Ali)
Pros: Very efficient
Pros: Czynne całą dobę, auto zgodne z oczekiwaniami
Cons: Brak pracownika na lotnisku!!!
Pros: New car and good service
Pros: persoane care au fost la Arena nota 10
Cons: Cars are to old to rent. Office 15min from airport.
Pros: The guys at Arena Rent a Car are easy going and professional. We got Nissan Sunny, automatic.
Cons: There were no central locking of the car. I was leaving the car open for two days until I realized that I had to lock each door separately.
Pros: Friendly and helpfull staff. Picked up at airport and transported back after rental.
Cons: I booked a car with manual gear but it was not available.
Pros: The upgrade from Logan to ELANTRA
Pros: fast and efficient pick-up and drop-off; friendly but professional service representatives
Cons: it took some time to find the meet-and-greet gentleman at the airport terminal. also the car was not very clean- though there was a big sandstorm just at the time we arrived so that obviously makes it harder to keep any car clean..
Pros: We got new car, free of charge, it worked so nice, everything about car was great. Rental sevice was also good at the beggining of our rental
Cons: Return of the car, such as checking of damages, worked very nice, as much as we took the best care about the car, but the only thing was dealing with the refund of the deposit for the car. We had to change the location on the rent and the drop off to 2, separated locations, and it caused the trouble. The second location didn't have the information about where to return the deposit. But we managed to do it with over WhatsUp with them soon. They did the refund allright, but it took like 4 days
Pros: For the pick up period everything is fine Naser was kind and helpful.
Cons: For the drop off period the staff of arena car was not so kind. Not only for the damage but also the general behavior. I felt myself like guilty for the damage. Also the damage was a little point crack on the window. I am not sure that i did or not. Anyway, I did not take a video of the window before i take the car. It was good experience for me. I will take a 30 minutes video if i rent a car for the same company. Thanx to discover.com and insurance i am happy right now.
Pros: Communication was very good at all times. When we arrived at the airport they were already waiting for us. The owner of the place, Mustafa is a very nice and attentive man. We had no problem with the car, it was a great experience, I recommend this company 100%
Pros: The company was easy and friendly to use and was much cheaper than the larger, more well-known companies.
Pros: Good clear communication. Friendly and efficient staff. Helpful and gave some recommendations. Efficient service at the office didn't have to wait too long.
Cons: No issues at all! Would highly recommend.
Cons: Car stinks of cigarettes and the agent is unethical
Pros: It has been fast and easy
Pros: The car was dirti, with no gas. They need to give the car with full tank not empty because it is a way to keep gasoline. This is Arena Rent a Car.
Pros: They are top professional and they upgrade the car type for me for free I loved everything about the rent service and Handling the whole process
Cons: Nothing to dislike I loved everything about the service
Cons: *I have rented hyunday accent but they gives me Kia pigas *they asked 3 jod/day to add extra driver *they told me if I have an accidents I must pay even if I pay for discover car full insurance
Pros: Quick administration. The office is five minutes from the airport.
Pros: The car was overall clean and did not have any major issue during the travel
Cons: They gave me the car with the gas almost close to zero. When I returned the car almost full tank: they did not want to charge me back some money. Also when I have retired the car they made the inspection and they told me that if the car is not washed, they will not give me back the deposit until it’s cleaned. This is fraud
Pros: Very friendly and helpful. Will definitely recommend. They were on time at airport. Explained things nicely. Very quick pick and drop off.
Cons: Service was perfect.
Cons: The person I hear at the airport office is a rude person and shouts at customers. However, you are the mother of the car I booked, and you forced me to receive a car that is less than the one I booked, and when I hand over the car, he wants to force me to pay the car wash in full, which is 20 Jd, and this is not in the contract, and he started threatening and started dealing Non-human, I do not advise anyone to rent a car from Arena Rent a Car
Pros: Everything was as described in offer. Perfect service
Pros: Everything as expected
Pros: Its not in airport and give another car
Cons: The car is not new They insist to take the credit card information including the
Cons: The representative was rude to me and not professional at all.
Pros: Friendly staff, quick and simple process, decent car
Cons: Car horn didn't work.
Pros: We were thankful the car made it thr entire journey from Amman to Dead Sea, Petra, and Aqaba.
Cons: Already started above.
Pros: Despite water damage on the seats and a steering wheel that did not seem to be fully power steering equipped, the car was reliable and ran well. We had no troubles with it on our trip.
Cons: Pick-up: A representative picked us up at the airport at night, drove a couple miles down the road and then pulled over and started to hand write a contract which he had me sign on the spot without being able to first inspect the car and then told me to drive to the car rental location to finish paperwork. Why this was necessary was never explained. It was unprofessional and seemed sketchy. Drop-off: The representative was 45 minutes late which made catching our flight on time quite stressful.
Cons: Taking a photocopy of the credit card, and charge you extra for dropping the car before 8AM
Pros: Nothing was satisfactory
Cons: Did not respect our time and provide a smaller car than reserved
Cons: Unprofessional staff
Pros: Ali was an excellent guy. Service and attention was great. Thank you.
Cons: Quick setup. No extra charges. The car was as expected...
Pros: I liked that we were greeted as soon as we walked out of baggage claim and that we were told to make contact over anything at anytime!
Cons: There’s nothing we didn’t like, was excellent
Pros: Its a budget car rental so I had my doubts with them. I was cautious about any scratches on the car when they handed it over to me. Their representatives Ahmed and Naseer were really friendly and excellent. They put me at ease and provided excellent service while taking and returning the car. I was stuck at the airport while arriving and Ahmed patiently waited for me. They provided air port pickup and drop and provided a no rush service. Top experience and highly recommended
Cons: Nothing. Well done folks and keep up the good work.
Pros: fast communication and friendliness
Pros: The price was very good, fuel policy and the friendly of staff
Cons: The location of the office is outside the terminal, however, the staff picks you up from terminal to the office (10 min driving time) to sign the papers and receive the rental car, then you deliver back to their office and they drop you to the airport (meet and greet service)
Pros: They come very fast for us to pick up from airport
Cons: We must to return the car in the same place when we pick up the car but they not provide us the address. Very hard to find the place
Pros: Friendly people
Cons: Car could have been a newer model (was 2015)
Pros: Easy and fast service
Pros: Good employees but the car condition is very bad
Pros: It was the cheapest I could find, with a good condition
Cons: The time waiting to get the car, we had to be dropped off their offices from Amman Airport.
Pros: Perfect,helpful ,kindly people!!!!
Pros: friendly staff
Pros: Very bad Service
Pros: Get given a knackered car with no USB/broken Aux/broken electric windows, and covered in scratches. Get charged for what they say is a new scratch. Only 75US but I guess this is how they make their money. Don't expect to save with these guys
Cons: The agent came earlier for the pick up from the airport, although I sent an Email notifying them the plane had a delay, then when coming back to leave the car I had to pay an extra full day for the 2 hours, which were not included in my calculation. Very frustrating
Cons: Had to wait half an hour until someone came to open the door although they were supposed to be open for business by 8AM
Pros: Easy pick up and drop off
Cons: The car smelled heavily of smoke and only had a quarter tank of petrol
Pros: meet and greet
Cons: car condition etc.
Pros: Nothing at all , only the Car size was ok
Cons: 1. No representative or agent waiting for me and my wife in the airport . no body appears , you have to call them and in case you don't have line number what to do . 2. the car is not clean and totally empty from Petrol which you can't drive it for the petrol station in case it's far from the office 3. No flexibility at all , they charged me extra full day ( with different rate ) because i told them that i'll return the car after few hours from the Time of drop off the car ( 12:00 PM ) .
Pros: Quck drop off
Cons: Car was recieved full of scratches and bumps.
Pros: I picked the car up in 15 minutes.
Cons: I have already paid for full coverage insurance Incase of accident or big damage .but the office had me sign on extra charge when I picked up the car committed me pay 1500 dinar Incase total lost when I already insured the car plus 500 $
Pros: Very great place and very new car full options with rooftop and all the other options so clean and the people there wooooooow they are so great they have such a company and people really love to do their job Manager ALI was giving his personal number as well for any emergencies 24 hours very great experience loved it sooooooooo much
Pros: Professional and a good service.
Cons: Rep wasn't at the airport when we arrived but was there within a few minutes.
Pros: The price.
Cons: All the cars are old or very old, I areserved 3 Logan, and we received 2 Nissan Sunny and one Hyunday Accent. I suppose they not even know how Logan look like, even if on the website sell this kind of car. All the cars have more than 160.000 km, with thinks not working properly, paper box keep falling and other problems. The company is not located in the airport, even if they let you understand that this the situation, and once arrived there you must call for somebody to come to pick you up.
Cons: Delay in waiting for meeting agent representative for pickup the car
Pros: nothing at all
Cons: They were unprofessional, trying to make money out of nothing, and the car condition was disaster, imagine that I was asked to take the car to a workshop to fix the exhaust, I have been charged for an extra full day because of 3 hours flight delay, a separate Email were sent to your company with further detailes.
Cons: No representative was waiting / had to wait 15 min after calling them to come/ car pick up & drop off was not from airport as per contract/ car condition and cleaniness was awful/ car had hits from all sides/ car was to be dropped at 8:00 pm .. no one was in the office to recievr it even though we paid extra to drop it at this time. We had to wait 20 mins until someone came to receive it.
Pros: the car was reliable and served our needs just fine, the people working there were quite effective no nonsense type
Cons: the office was constantly smoked from cigarettes
Pros: Seamless and supportive, provided all required information
Cons: Finding the representative at the airport required calling which requires a local number. There is no pre-determined spot at the airport which can help.
Pros: Kind employees.
Cons: Being off terminal and nobody was waiting for me upon arrival so I had to find other means to get to them
Pros: Their agents were always very helpful, available and was very easy to deal with. Their deposit and rental price is moderate and competitive.
Cons: Did not like that the car was 4+ years old. No centerLock or it was not working!! Maybe more details about cars condition and the meet& greet service to enable future customers make better judgement.
Pros: On time
Cons: Agent was not supportive at all & he charged us 1 extra day for less than 2 hours late due to flat tyre..... he did not return my deposit back.... so I definitely will not recommend this renting co
Pros: Very Friendly down to earth people