Arena Rent A Car at Amman International Airport Queen Alia

Cons: Below average service. Worst vehicle I’ve ever hired

Pros: Arena rent car isn't good, just cheating people

Cons: They just cheating people,

Pros: Very good

Cons: Very good

Pros: Easy to find Easy communication

Cons: They provided me with another car than that I ordered. It was very old, dirty and very bad smoke smell. I asked them to give me what I ordered, their answer was to come next day. The next day, they couldn't even provide my ordered car and I must wait tow more days. At end they offered me another car and have to pay $125 extra. This was very bad.

Pros: The company is very efficient and makes the pick-up and drop-off processes very simple. This is why I have used Arena on three separate occasions.

Cons: I have had no issues with this company so far.

Pros: the staff was there for me

Cons: only there was this car available at that time.. it was okay to-drive but not that great one,

Pros: The car provided was new and well treated by the staff

Cons: -almost no conatact over whatsapp on pickup and drop off -on drop off due to our flight at 10:00 we've agreed a day before to meet at 8:00 at their opening. They've opened at 8:30, there were few cars in a queue and the office is 10 mins driving distance from the airport. So if you don't want to worry - consider a different agency..

Pros: People could be pleasant

Cons: useless customer service and support when dealing with issues I presented

Pros: The price

Cons: My insurance money doesn't be back to my account up to the date I dropped the car on 14 april and today is 27 and I am still waiting. Charging me one more day cause I am late for one hour because I couldn't find thier office outside the airport easly.

Pros: No thing.

Cons: Car rental office evaluation: (Bad experience by all standards; deceivers, blackmailers, deceivers) - I reserved a car that was supposed to be (Hyundai Accent 2021) according to the picture provided by Arena when I rented it through the discovercars website, and I thought it was an excellent deal! - When I arrived at the office to receive the car, it turned out that they were deceitful and were blackmailing the tenant. They gave you an old model car full of external and internal damage and in a

Pros: Price

Cons: They staff could be more efficient and more polite!

Pros: They promptly refunded money same time of deposit

Cons: Difficult to communicate and representatives are not so friendly When we arrived no one show up in airport until we call them

Cons: The car wasn't so good, but it's quite typical in Jordan. Bit hard to drive in the mountains. Interior could be better (cleaner). We had to wait extra for the agent to deliver the car just before our trip home.

Pros: Čekali na náš na letišti.

Cons: Pneumatiky byly sjeté.

Pros: Lower price

Cons: The guy who picked me from and to the airport was messaging and making phone calls all the time, there were moments we were close to have collision with HGVs The car center lock was broken so was frustrating to manually lock/unlock the car every time

Pros: Price, airport transfers

Cons: Customer service, manners of agents, inefficiency of operation, empty tank of gas

Pros: The office is close to the airport. Everything was ok until we went to drop off the car.

Cons: No central locking. There were 4 of us and we had to lock and unlock manually every single door, every single time. Tank was full up to 1 quarter and we found it difficult to not overfill when we had to return the vehicle.

Pros: Nothing

Cons: they didn’t honour the insurance l bought on line and they charged my credit card $700 deposit and told me if something happened to the car they will charge my credit card and l then l have to contact my insurance to pay me back the money they charged my credit…what they are saying (Arena car rental) if l don’t buy the insurance through them they don’t honour it

Pros: Great service. Used whatsapp to communicate. Collected from airport and driven a short distance to office. Car was excellent.... Quite new and very clean. Dropped off at the airport afterwards.

Cons: Nothing at all. Would happily use them again.

Pros: Friendly and efficient

Pros: Nasser was very helpful and there at any time we needed!

Cons: The car did not always run smoothly but did the job wondefully!

Pros: Very professional, thank you Arena

Cons: Have to wait to get the car at airport, I booked large car, and they gave me small car.

Pros: Reliable

Cons: Pickup is not at the aiprort, but it is ery nearby

Cons: I got another car claiming that this is better and gave me no choice to change and he claimed he has no other cars

Pros: Nothing

Cons: The time spent waiting for the car and also the car was very old and in a very bad condition, the window was not working

Pros: I book car as my booking in your site you can see in the booking the car what i chous but the give me small car Nissan SUNY and this not good ..this Web sit very bad they play with customers i will ask to give back the money i pay for my booking car and please reapply my money as the car was nissan sunny

Pros: Every thing was fine

Pros: Pick up at the airport was relatively easy, whatsapp message > we met at departure gate n.5 and they drove to their office

Pros: Great customer service and friendly staff ! Vehicle in good condition and smooth process while taking/returning the car

Pros: Close help and support

Cons: "far" from the airport vs. competence

Pros: Meet and great, quick pick up and dropp off without problems

Cons: Not so kind host, but everithing was ok. car was weaker in speeding than expected

Pros: Velice sympatická půjčovna, srdečné a rychlé jednání. Děkujeme!

Pros: The people there were extremely welcoming and helpful. I would highly recommend using this car rental when in Jordan.

Cons: I have paid an extra day by mistake and the rental office refused to refund

Pros: Responsive and contactable via whatsapp

Cons: Paid for full Collision Damage Waiver insurance and submitted a police report for a scratch, but was still charged JD 20 by the sales representative. Feels like a scam.

Pros: Nice and professional staff. Quick and efficient service. The car was basically new and with no issues.

Pros: Proactive communication and easy to pick up and drop off!

Cons: Nothing!

Pros: Answer quickly

Cons: Cigarette smell in the office

Pros: Friendly and honest,

Cons: Had to wait around 30 mins for car to be ready, car was 90,000km from new, drivers seat had no raise lower adjustment and brakes were poor. Agents office is not at the airport

Pros: Excellent and polite proffessionals.

Pros: Friendly driver who picked us up at the airport. The car drove good and the airco was ok

Cons: The papers of the condition of the car was not filled in went we picked up the car. The old scratches, accidents etc I Had to ask that they filled in the papers. The car had 166000 km. So it was pretty old

Pros: The car met expectations and the service was efficient at the start, when it was time to pay: the manager, Ali, who charged us, was very welcoming and smiling (even though they offerend a different car than requested).

Cons: Overcharged knowingly. The service at and from the airport was completely unprofessional. The driving, fast and dangerous (160 kmh with the a roaring engine in small roads). Upon returning the car, the service was very unprofessional. Absolute disregard for the customer. Checked the car, "give me the yellow paper", goodbye. The same manager who had welcomed us (Ali) upon arrival did not even greet us. When the overcharging issue was raised, Mr Ali was totally dismissive.

Pros: Good value for money, good quality of car, pick up service at the airport as the rental office is outside of the airport (10min drive)

Cons: The staff of the office is not very friendly!

Cons: Service was perfect but the cost was more and deffer from that in website contract This may affect your credibility

Pros: Excellent attention and welcoming

Pros: Additional information received by the car rental employee

Cons: Distance from airport, withdrawal made on the credit card as a guarantee, which was not foreseen in the contract

Pros: Kind and qualified staff

Pros: ودودين بالتعامل وسرعه في انجاز المعامله والتسليم

Cons: لا يوجد

Pros: Proximity to the airport, excellent price compared to the service provided.

Cons: Worst car rental i ever dealed with

Pros: Pick-up ad drop-off from airport

Cons: Gas gauge didn't work when filling car, prior to returning

Pros: The pick up and return process was very smooth.

Pros: Fast service, airport pick up and drop off. Great and clean car in a good condition.

Cons: You must make a really detailed video! They found a scrach, which we didnt had on our video, so they thought it was us. Luckily, they checked previous papers, and found that it was already there. So they were honest, and we didnt had to pay anything plus.

Pros: Friendly efficient service. Contacted me via WhatsApp the day before and meeting point arranged at the airport. Just note the pick up place is about 8mins drive from the airport but not an issue as you are collected in the car you will rent and driven to the office approx 8 mins away

Cons: Nothing.

Cons: Not particularly friendly guys. They don't even say hello when meeting you and don't say a word. When bringing us back to the airport, the guy drove quite crazily (only to uselessly show off) and with the phone always in hand. We didn't like it at all

Pros: Great service, very positive experience. Agent contacted me via whatsapp one day before car pickup with all the instructions. It was clear and straightforward.

Cons: Nothing

Pros: Not much.

Cons: 1. The man said take extra insurance for JOD 100 otherwise you might lose all your USD 500 deposit even if there is a small scratch. How can he deduct the whole deposit for a small scratch? 2. he gave me car with half fuel. so while returning it will be difficult to fill exactly the same amount of fuel. 3. They gave me a different car then what I booked.

Pros: Very responsive, flexible, very good english.

Pros: Everything was excellent. Easy going proces for everything.

Cons: Nem vartak a repteren

Pros: very helpful staff

Cons: The car was very dirty and very Basic,no Electric windows

Pros: We had problems with the tyres, but they solved it quickly.

Cons: The car was in average condition, but the tyres were bad. One wheel got broken because of this, and they helped us with new tyres, but still we lost half day with it.

Pros: Office staff are courteous.

Cons: Phone staff are rough and less flexible.

Pros: Great value, great car, quick service. A key point why I chose Arena Rent a car was coz some companies were charging $2000-$2500 deposit which is ridiculous and also not possible for everyone. But Arena Rent a Car had a more plausible deposit policy.

Cons: Everything was great. They contacted me as soon as I booked the car, co ordinated the meeting point, that ocmfort was there that I will not get lost. There was a minor confusion about where to meet eventually but it was really small odd communication error. Else everything was great!! I also spoke to other folks at the service providers who were returning their cars and they seemed happy too so go ahead and book with them!!

Pros: Arena Rent A Car picked my two friends and me up from the airport and brought us there again after our trip. The car was in very good conditions and drove us everywhere we wanted without struggeling (in general around 700 km).

Pros: - friendly and accommodating

Cons: - had to wait a while for someone to pick us up to collect the car - would have been happier to know we could pay a little bit more to get a nicer car

Pros: car was good and relatively new although the engine not very powerful climbing up the mountains...

Cons: check out guy never smiled...

Pros: Very easy to contact. Open about suggestion to make a video of the car at pickup as to prevent discussions about the state of the car at drop off .

Cons: Old car, not clean and some parts (eg radio) didn’t work.

Pros: Car was great.

Cons: When we dropped off the car, the staff were rude and took a long time to even talk to us. We were the only tourists in the office... There was no need to behave like that.

Pros: They have very bad customer service , bad attitude, less information about contract , so rode in end all them services its so bad and i am so upset with the service and car what i get , I wait for 2 hours to get my car plus they not accepting cash Although it’s mentioned in contract so after i wait 2 hours they give me the baddest , oldest car ever they have because they give all them car to other customers while i am waiting because he not accepting cash , so so so bad experience i had.

Cons: They have very bad customer service , bad attitude, less information about contract , so rode in end all them services its so bad and i am so upset with the service and car what i get , I wait for 2 hours to get my car plus they not accepting cash Although it’s mentioned in contract so after i wait 2 hours they give me the baddest , oldest car ever they have because they give all them car to other customers while i am waiting because he not accepting cash , so so so bad experience i had.

Pros: It was cheap. I didn’t want a car in mint condition since the roads in Jordan are not designed for that. It worked flawlessly trough out the whole trip. We rent a car as we agreed, no hidden or extra costs. Do yourself a favour and get an automatic!

Cons: They don’t have office at the airport. They pick you up and drive to them. At first it looks a bit shady, especially if you are visiting for the first time, but then you see it’s completely normal :)

Pros: Car as described on the advert

Cons: Pick up and drop off not the easiest. Given a car with wet seats so had to change it

Cons: l'auto non aveva i documenti necessari per viaggiare, infatti ci ha fermato la polizia ed ha redatto due contravvenzioni alla Arena rent car

Pros: Fast service, pick up-drop off service

Cons: Communication could be more polite Tyres of the car was bad and old

Pros: the whole process.

Cons: Nothing

Pros: Reasonably friendly service.

Cons: Difficulty dropping the car off. I would not rent from Amman to drop off in Aqaba again.

Pros: One of the cheapest company, just 15 minutes of waiting for pick up airport because the office is about 5 km from the terminal but they ask in advance by whatsapp driver license and passport so picking up the car was been very fast.

Cons: Nothing

Cons: Alla riconsegna della macchina ci hanno accusate di graffi alla carrozzeria del tutto inesistenti, insistendo sul fatto che avremmo dovuto pagare per il danno. Noi per fortuna avevamo fatto l'assicurazione completa e non abbiamo dovuto pagare nulla.

Pros: Easy pick up and drop off. Easy to arrange pick up and drop off. Everything that was agreed was implemented. Security deposit was returned imediatelly after inspecting a car on drop off.

Cons: Nothing

Pros: Nothing. I tried to contact to company to return my payment and they refused

Pros: Good value for the rent but car condition really not matched our expectations. The car was just drop off from others and gave to us without any cleaning.

Cons: Renting rates

Pros: Professional

Pros: Friendly, and the car was what we rented. At return no hassle, the car was not brand new, so they were not picky on details (if you do not hit something that should also be ok, but I have had other experiences)

Cons: The car was not in good condition at pick up - tires were not ok, and spare tire needed full replacement. That made our pick up taking a few hours of waiting. Ultimately it would have saved us a day of rent, that is simply lost. All the rest was fine.

Pros: I cannot say anything positive...

Pros: The gentleman at the counter spoke full English and they were easily accessible by WhatsApp. They contacted us.

Cons: The rental service was outside the airport complex by over 5 minutes. There was no explanation of this when reserved the car. We were under the impression perhaps their office window wasnt inside the airport. The tank was empty when it was brought to us, the car was severely damaged, and old, very dirty inside. The car was a 2017 model and the make was nothing similar to what we had ordered which was a mini Nissan Micra. We got damaged and dirty 2017 Chevrolet Cruze LS which was a gas guzzler.

Pros: Aircon worked in the car

Pros: Communication befor3 collection was exceptional. Driver was there to meet us on time, the whole process was seamless and I highly recommend

Pros: Nothing

Cons: They have zero attitudes talking to customers. They gave me a car with a broken tire, so I had a flat tire in the middle of the road. The trank was not closing when I was closing the door. Awful.

Pros: Mohammed was very professional and communicated via WhatsApp

Pros: a new car run only 25** km but no uv filming at all

Cons: firstly, they make me wait 45 min to take me to Co. just to dign paper for another 30 min #2 unfortunate I just noticed flat tyre in the morning then staff at hotel changed to the spare for me.After return car at 5 pm same day Arena charged me 80 JOD for not fix flat tyre from my credit card

Pros: convenient location, quick dropoff to airport, good price, friendly, went the extra mile

Cons: car was banged up a bit (side door, broken break light), but for me its not a big deal.

Pros: They told us everything quickly, some helpful recommendations we’re also given.

Cons: Everything was great.

Pros: La prise en charge et la restitution, simple et caution rendue aussitôt.

Cons: Kilométrage de la voiture : 163000.

Pros: Good price and nice condition of the car

Cons: Unfortunately the rental agency is not at the airport, they will send you a message the day before and the day on arrival. They will pick you up at the airport and get you to their agency which is approximetely 8 minutes drive from the airport. We had to wait a bit as it was busy, but overall experience was good

Pros: Good communication, we got bigger car for free. Naser from tental company who gave us the car was very friendly and helpful.

Cons: Car was a bit older, it could have been more clean inside. When returning the car, there was only one employee and it took bit longer to return it and check everything.

Cons: Car needs maintenance. The sunroof did not work. Car had a lot of scratches, the doors made cranking sounds when opened and closed. The biggest issue was the car at 120km made noise.

Pros: La prise en charge complète par l'équipe d'Arena a été excellente. La communication est efficace et tout s'est bien déroulé. Nous sommes arrivés tardivement et quittés tôt et l'équipe a toujours été présente. Merci

Cons: La voiture n'avait pas d'essence dans l'auto à l'arrivée, c'est difficile de trouver une station d'essence ouverte la nuit. Nous préférons remettre l'auto avec la même quantité d'essence qu'à l'arrivée. Merci.

Pros: I liked nothing about Arena Rent A Car: The employer that we returned the car to, was very rude and just tried to make us pay additional fees as according to him we did not wash the car inside and outside before returning the car. He said that I should bring it to the car wash or pay 25 JOD in cash for the cleaning fees. I asked him several times, where in the agreement its mentioned that you need to return the car washed and cleaned. He was not able to show this to me.

Cons: I liked nothing about Arena Rent A Car: The employer that we returned the car to, was very rude and just tried to make us pay additional fees as according to him we did not wash the car inside and outside before returning the car. He said that I should bring it to the car wash or pay 25 JOD in cash for the cleaning fees. I asked him several times, where in the agreement its mentioned that you need to return the car washed and cleaned. He was not able to show this to me.

Pros: The car is good condition,

Cons: The car pick up and drop off is not at the airport as it supposed to happen. I should not have to give a left to the driver back to his office, and same in the way back the force to go to their office first to pick up a driver and make us extremely. uncomfortable with space in the car . Why should I have to put a stranger in my car with my family. Although when you rent it the clearly add extra charge for this service The also ask you to make sure you wash the car before you return it.

Pros: Drop off and pick up was smooth

Cons: Deposit hasn’t been returned yet

Pros: The service they provide, staff are extremely friendly , prompt response where as soon I arrive an call them within minutes they come and bring a car They return the refund as soon I return the car

Cons: Nothing they need to keep the excellent customer service

Pros: Everything worked in order, the car was functionally perfect, with some minor comfort flaws only.

Cons: Didn't recieved the car i expected, they should have sent me a message about this, but the car i got was actually good enough.

Pros: Szybkie wypożyczenie, szybki zwrot kaucji

Cons: Samochód nie był do końca czysty

Pros: Easy to deal with.

Cons: that we should call the representative to come and pick up us

Pros: Kindness and efficiency

Pros: Ottimo prezzo. Non si trova all'aeroporto ma ti ci accompagnano..all'andata ho preso un taxi ma credo ti vengano a prendere se viene chiesto. Caparra tra le più basse

Cons: Niente

Pros: Friendly and prompt stuff at the car rental place. Ali also advised on food places, which did not disappoint

Pros: Professionals Support when needed No additional fees when drop off the car Nice and clear car Deposit returned immediately when

Cons: The company is outside of the airport but an agent came to airport to pick us up

Pros: Communicated well prior to picking up car. Car new and clean. Quick process on pickup and drop off. Good price for rental for 4 days

Pros: Als klant diende ik de auto gewassen af te leveren, of wachten voor drie maanden voor USD 2000.

Pros: Agent très efficace mais seul

Cons: Temps pour récupérer la voiture et pas d'adaptation concernant l'heure à laquelle on rend la voiture

Cons: Car is old. Many Scratches. Steering was hard. Braking is slow. No rearview camera. Worst is empty handed over empty tank and asked return in same empty tank, which is highly impossible. Not aware that I get the vehicle from third party. Skyscanner -DiscoverCar-Arena rental

Pros: Great service

Cons: For the first time I met the requirement to wash the car before returning it

Pros: Affordable cars

Cons: -

Pros: Professional service, friendly staff, super quick pick-up/drop-off

Pros: The car was clean and new one. You can use debit card as a deposit. I were traveling only with 1 friend so the small car was enough. But remember that Jordan has a lot of mountains:)

Pros: Great customer service, flexibility, great car

Cons: Anything

Pros: כשרציתי למסור את המפתחות ולקבל את ההחזר שחסמו מהאשראי שלי, אמרו לי שלא אקבל רק אחרי שהם ישתפו את הרכב! כלומר יום למחרת! לא הוסבר לי כי עלי לנקות את האוטו במסירה, אחרת היתה מנקה. זה הרס את כל חווית ההשכרה שלי. מאוד לא מקצועי, כשרציתי לדבר עם המנהל נאמר לי שהוא ישן.

Pros: The communication was good at pickup

Cons: The car was not good.

Pros: Cheap, efficient, good communication, 100% correct

Pros: Ali(?) provided a thorough pre-departure review of car, and what to do in event of accident or police stop.

Cons: No issues.

Pros: Nothing, aside from the paperwork not taking long to get in place.

Cons: I had rented a Kia Picanto but they supposedly didn't have any available, so they gave me a Nissan Micra that was so old that it still had a CD player in it. I told them right away that it appeared to be a car that had been used quite a bit and that it seemed "tired" - and that I wasn't at all comfortable driving it. I also was going to be driving long distances (5-6 hours at a time) so I wanted to have a car that would at least allow me to charge my phone. They refused to change the car.

Pros: We receive the car with dirty seats and didn’t accept the same at drop off and charge us 10 JD to clean the seats.

Cons: 1.Car almost empty from gas and need to search for gas station at the middle of the night to avoid run out of gas. 2. Delay in pick up as they didn’t receive us at the arrival side . We need to go to departure side and wait for the car . At drop off, we reached the airport late half an hour as they don’t have enough team to send each renter separately.

Pros: Everything absolutely fine, good service, hassle-free pick-up and handover of the car. Amazing communicatiin.

Pros: Service was very good

Cons: The car rental station was about 10 kms from the airport

Pros: Nothing

Cons: I booked a very small fuel efficient car, they had no more and gave me as a "free upgrade" a big SUV-Jeep which 1) I didn't want; 2) was a pain to drive; and more than that 3) costed me much more than expected in gas. Extremely disappointed. I booked and payed for something, the upgrade should be an option and more than that, should be reimbursed me for the money spent in gas.

Pros: In general it was OK Car was old and not in a good condition

Cons: Not very responsive Car was old and not in a good condition

Pros: The car had a few signs of wearness

Pros: Car was ok, no hassle with dropping off and taken straight to the airport.

Cons: Was slow to be collected from the airport, slow to check us in to the car (despite me sending documents in advance to speed up) and the quality of the car was poor. It was covered in dents (not a major issue) and the interior was very tired and dirty. The car also failed to start on a number of occasions and made some concerning noises when going over minor bumps.

Pros: Ease at check out and at check in.

Cons: Nothing

Cons: The full insurance costs more if you decide to have it at the time of picking up the car than purchasing it online at the time of reservation.

Pros: Not a lot…

Cons: After arriving at the airport to be slapped with a half hour wait, when they eventually turn up they can only take 4 people when it was made clear to them we were coming 5 of us. Presented with bag of nail cars dirty covered in scratches and dents filler falling off it all over the place. Making all kinds of horrendous noises whilst driving struggling to go up a hill. On the 3rd day one of the cars lost most of its power steering fluid took then 12h to come out and fix it.

Pros: Nothing

Cons: Nothing cheaters

Pros: Nothing

Cons: They pressured us into getting car insurance when we did not really need it. There was another passenger in the car when we were picked up so my family could not fit into the car. The car had lots of issues accelerating which meant we could not visit some escursions. Even though we raised this with them while having the car, they did nothing to help. The sat nav didn't work. Will never use this company again. They are still not helping with the issues we have raised.

Pros: Conversazioni rapide, vicinanza aeroporto

Pros: Quick service, airport pick-up/drop off, good cars, great customer service.

Pros: Nothing!

Cons: They are a scam company. They give a car in really bad condition. They misinform about the meeting point and the time of meeting. My credit card was charged in the wrong currency. They charged me 438 JOD, instead of 438 USD. Luckily I realized the scam and asked for compensation, which haven't transfered yet. Despite the fact that the money was promised to arrive by today at the latest. Scandal!

Pros: we got a new car in good shape, very clean

Cons: Office was away from airport Workers were unmotivated, slow, lackluster

Pros: Everything

Cons: Nothing

Pros: Collection, return and attention.

Cons: Some smell of cigarette smoke inside the car.

Pros: Easy pickup and drop off. Friendly staff (Ali)

Pros: Very efficient

Pros: Czynne całą dobę, auto zgodne z oczekiwaniami

Cons: Brak pracownika na lotnisku!!!

Pros: New car and good service

Cons: Nothing

Pros: persoane care au fost la Arena nota 10

Pros: Nothing.

Cons: Cars are to old to rent. Office 15min from airport.

Pros: The guys at Arena Rent a Car are easy going and professional. We got Nissan Sunny, automatic.

Cons: There were no central locking of the car. I was leaving the car open for two days until I realized that I had to lock each door separately.

Pros: Friendly and helpfull staff. Picked up at airport and transported back after rental.

Cons: I booked a car with manual gear but it was not available.

Pros: The upgrade from Logan to ELANTRA

Pros: fast and efficient pick-up and drop-off; friendly but professional service representatives

Cons: it took some time to find the meet-and-greet gentleman at the airport terminal. also the car was not very clean- though there was a big sandstorm just at the time we arrived so that obviously makes it harder to keep any car clean..

Pros: We got new car, free of charge, it worked so nice, everything about car was great. Rental sevice was also good at the beggining of our rental

Cons: Return of the car, such as checking of damages, worked very nice, as much as we took the best care about the car, but the only thing was dealing with the refund of the deposit for the car. We had to change the location on the rent and the drop off to 2, separated locations, and it caused the trouble. The second location didn't have the information about where to return the deposit. But we managed to do it with over WhatsUp with them soon. They did the refund allright, but it took like 4 days

Pros: For the pick up period everything is fine Naser was kind and helpful.

Cons: For the drop off period the staff of arena car was not so kind. Not only for the damage but also the general behavior. I felt myself like guilty for the damage. Also the damage was a little point crack on the window. I am not sure that i did or not. Anyway, I did not take a video of the window before i take the car. It was good experience for me. I will take a 30 minutes video if i rent a car for the same company. Thanx to discover.com and insurance i am happy right now.

Pros: Communication was very good at all times. When we arrived at the airport they were already waiting for us. The owner of the place, Mustafa is a very nice and attentive man. We had no problem with the car, it was a great experience, I recommend this company 100%

Pros: The company was easy and friendly to use and was much cheaper than the larger, more well-known companies.

Pros: Good clear communication. Friendly and efficient staff. Helpful and gave some recommendations. Efficient service at the office didn't have to wait too long.

Cons: No issues at all! Would highly recommend.

Cons: Car stinks of cigarettes and the agent is unethical

Pros: It has been fast and easy

Pros: The car was dirti, with no gas. They need to give the car with full tank not empty because it is a way to keep gasoline. This is Arena Rent a Car.

Pros: They are top professional and they upgrade the car type for me for free I loved everything about the rent service and Handling the whole process

Cons: Nothing to dislike I loved everything about the service

Cons: *I have rented hyunday accent but they gives me Kia pigas *they asked 3 jod/day to add extra driver *they told me if I have an accidents I must pay even if I pay for discover car full insurance

Pros: Quick administration. The office is five minutes from the airport.

Pros: The car was overall clean and did not have any major issue during the travel

Cons: They gave me the car with the gas almost close to zero. When I returned the car almost full tank: they did not want to charge me back some money. Also when I have retired the car they made the inspection and they told me that if the car is not washed, they will not give me back the deposit until it’s cleaned. This is fraud

Pros: Very friendly and helpful. Will definitely recommend. They were on time at airport. Explained things nicely. Very quick pick and drop off.

Cons: Service was perfect.

Pros: Nothing

Cons: The person I hear at the airport office is a rude person and shouts at customers. However, you are the mother of the car I booked, and you forced me to receive a car that is less than the one I booked, and when I hand over the car, he wants to force me to pay the car wash in full, which is 20 Jd, and this is not in the contract, and he started threatening and started dealing Non-human, I do not advise anyone to rent a car from Arena Rent a Car

Pros: Everything was as described in offer. Perfect service

Pros: Everything as expected

Cons: Nothing

Pros: Its not in airport and give another car

Cons: The car is not new They insist to take the credit card information including the

Pros: Price

Cons: The representative was rude to me and not professional at all.

Pros: Friendly staff, quick and simple process, decent car

Cons: Car horn didn't work.

Pros: everything

Cons: nothing

Pros: We were thankful the car made it thr entire journey from Amman to Dead Sea, Petra, and Aqaba.

Cons: Already started above.

Pros: Despite water damage on the seats and a steering wheel that did not seem to be fully power steering equipped, the car was reliable and ran well. We had no troubles with it on our trip.

Cons: Pick-up: A representative picked us up at the airport at night, drove a couple miles down the road and then pulled over and started to hand write a contract which he had me sign on the spot without being able to first inspect the car and then told me to drive to the car rental location to finish paperwork. Why this was necessary was never explained. It was unprofessional and seemed sketchy. Drop-off: The representative was 45 minutes late which made catching our flight on time quite stressful.

Cons: Taking a photocopy of the credit card, and charge you extra for dropping the car before 8AM

Pros: Nothing was satisfactory

Cons: Did not respect our time and provide a smaller car than reserved

Pros: Maintainance

Cons: Unprofessional staff

Pros: Ali was an excellent guy. Service and attention was great. Thank you.

Cons: Quick setup. No extra charges. The car was as expected...

Pros: I liked that we were greeted as soon as we walked out of baggage claim and that we were told to make contact over anything at anytime!

Cons: There’s nothing we didn’t like, was excellent

Pros: Its a budget car rental so I had my doubts with them. I was cautious about any scratches on the car when they handed it over to me. Their representatives Ahmed and Naseer were really friendly and excellent. They put me at ease and provided excellent service while taking and returning the car. I was stuck at the airport while arriving and Ahmed patiently waited for me. They provided air port pickup and drop and provided a no rush service. Top experience and highly recommended

Cons: Nothing. Well done folks and keep up the good work.

Pros: fast communication and friendliness

Pros: The price was very good, fuel policy and the friendly of staff

Cons: The location of the office is outside the terminal, however, the staff picks you up from terminal to the office (10 min driving time) to sign the papers and receive the rental car, then you deliver back to their office and they drop you to the airport (meet and greet service)

Pros: BADEXPERIENCE

Cons: BADEXPERIENCE

Pros: They come very fast for us to pick up from airport

Cons: We must to return the car in the same place when we pick up the car but they not provide us the address. Very hard to find the place

Pros: Friendly people

Cons: Car could have been a newer model (was 2015)

Pros: Easy and fast service

Pros: Good employees but the car condition is very bad

Pros: It was the cheapest I could find, with a good condition

Cons: The time waiting to get the car, we had to be dropped off their offices from Amman Airport.

Pros: Perfect,helpful ,kindly people!!!!

Pros: friendly staff

Pros: Very bad Service

Pros: Get given a knackered car with no USB/broken Aux/broken electric windows, and covered in scratches. Get charged for what they say is a new scratch. Only 75US but I guess this is how they make their money. Don't expect to save with these guys

Cons: The agent came earlier for the pick up from the airport, although I sent an Email notifying them the plane had a delay, then when coming back to leave the car I had to pay an extra full day for the 2 hours, which were not included in my calculation. Very frustrating

Cons: Had to wait half an hour until someone came to open the door although they were supposed to be open for business by 8AM

Pros: Easy pick up and drop off

Cons: The car smelled heavily of smoke and only had a quarter tank of petrol

Pros: meet and greet

Cons: car condition etc.

Pros: Nothing at all , only the Car size was ok

Cons: 1. No representative or agent waiting for me and my wife in the airport . no body appears , you have to call them and in case you don't have line number what to do . 2. the car is not clean and totally empty from Petrol which you can't drive it for the petrol station in case it's far from the office 3. No flexibility at all , they charged me extra full day ( with different rate ) because i told them that i'll return the car after few hours from the Time of drop off the car ( 12:00 PM ) .

Pros: Quck drop off

Cons: Car was recieved full of scratches and bumps.

Pros: I picked the car up in 15 minutes.

Cons: I have already paid for full coverage insurance Incase of accident or big damage .but the office had me sign on extra charge when I picked up the car committed me pay 1500 dinar Incase total lost when I already insured the car plus 500 $

Pros: Very great place and very new car full options with rooftop and all the other options so clean and the people there wooooooow they are so great they have such a company and people really love to do their job Manager ALI was giving his personal number as well for any emergencies 24 hours very great experience loved it sooooooooo much

Pros: Professional and a good service.

Cons: Rep wasn't at the airport when we arrived but was there within a few minutes.

Pros: The price.

Cons: All the cars are old or very old, I areserved 3 Logan, and we received 2 Nissan Sunny and one Hyunday Accent. I suppose they not even know how Logan look like, even if on the website sell this kind of car. All the cars have more than 160.000 km, with thinks not working properly, paper box keep falling and other problems. The company is not located in the airport, even if they let you understand that this the situation, and once arrived there you must call for somebody to come to pick you up.

Cons: Delay in waiting for meeting agent representative for pickup the car

Pros: nothing at all

Cons: They were unprofessional, trying to make money out of nothing, and the car condition was disaster, imagine that I was asked to take the car to a workshop to fix the exhaust, I have been charged for an extra full day because of 3 hours flight delay, a separate Email were sent to your company with further detailes.

Cons: No representative was waiting / had to wait 15 min after calling them to come/ car pick up & drop off was not from airport as per contract/ car condition and cleaniness was awful/ car had hits from all sides/ car was to be dropped at 8:00 pm .. no one was in the office to recievr it even though we paid extra to drop it at this time. We had to wait 20 mins until someone came to receive it.

Pros: the car was reliable and served our needs just fine, the people working there were quite effective no nonsense type

Cons: the office was constantly smoked from cigarettes

Pros: Seamless and supportive, provided all required information

Cons: Finding the representative at the airport required calling which requires a local number. There is no pre-determined spot at the airport which can help.

Pros: Kind employees.

Cons: Nothing.

Pros: Nothing

Cons: Being off terminal and nobody was waiting for me upon arrival so I had to find other means to get to them

Pros: Their agents were always very helpful, available and was very easy to deal with. Their deposit and rental price is moderate and competitive.

Cons: Did not like that the car was 4+ years old. No centerLock or it was not working!! Maybe more details about cars condition and the meet& greet service to enable future customers make better judgement.

Pros: On time

Cons: Agent was not supportive at all & he charged us 1 extra day for less than 2 hours late due to flat tyre..... he did not return my deposit back.... so I definitely will not recommend this renting co

Pros: Very Friendly down to earth people