Thrifty at Amman International Airport Queen Alia

Pros: Convenience and how straight forward everything was and how quickly things got sorted out

Cons: The car was very worn and wasn’t nice to drive

Pros: The employees are so rude and definitely know nothing about customer satisfaction. Specially their manager Bahaa

Cons: The employees are so rude and definitely know nothing about customer satisfaction. Specially their manager Bahaa

Pros: All were perfect. Only note is about the daily rate of the car insurance… it was really high

Cons: All were perfect. Only note is about the daily rate of the car insurance… it was really high

Pros: Very courteous and friendly staff. Fast service.

Cons: Nothing.

Pros: Car need braks, and had scratches all over

Cons: Just the condition of the car and i expected a chevy cruise or similar and i was given nissan sentra that was 2020 and very beat up

Pros: The price was appealing. Received the car I was expecting. Agent office in the terminal, no wandering around.

Cons: Very rude and aggressive staff at best. Very dismissive and threatening when it comes to ask questions related to the lease. The car itself had no issues and was properly maintained. Cleanliness was acceptable not professionally cleaned. So many extras to pay for minor things, such as traffic tickets or even relatively dirty car, I have never seen this before elsewhere.

Pros: I rented a car, but when I arrived, they wanted to give me older car with metal screw in the tire.. I asked to change the car for safety reason, but they refused.. when the agent talked to the manager, the manager was arrogent and said if I do not like what they offer, then I should go some where else.. EXTREMELY UNPROFESSIONAL..

Cons: Car need maintenance

Pros: Easy to find in airport, clear explaination , fast checking and no problem with the car

Cons: No chock absorders , Lot of small impacts on the car , need deep check

Pros: Easiness to check out and check in

Cons: Car could have been bit more latest

Cons: They gave my car away after one hour. My flight and bags were late and I arrived to the desk at 5:15pm instead of 4pm. They gave my car away and could not provide me a replacement. Prices then jumped from jod 25 per day to jod 40 per day!

Pros: The company based within the airport next to all other main agents. Car pick up area visible in front of desk (60-80 metres away)

Cons: I had to wait from 11:30 pm when plane touched down (30 minutes delayed to begin with) until 2:10am for cars (three families waiting in foyer - others with small chdren) for the delivery of three cars so we could each begin our journey.....The desk associate simply could not gauge a delivery time and only suggest -- 'sorry, five minutes more'....eventually abandoning his desk until cars finally arrived at 2am....very poor preparation......two and a half hours + to drive away is unnaceptable!!

Pros: Nothing Avery think very good

Cons: Good

Cons: The car was too old

Pros: Checking the car together at the start of the trip meant consistency. Car was half full on pick up, but same to same policy meant less stress on return.

Cons: Engine light popped up on our trip, sent a message to the WA number given but no response. Lucky it wasn't a big issue.

Cons: 1. Lack of personal service; a transactional attitude even for a returning customer; lack of customer recognition. Staff would definitely benefit from a customer oriented service. Offering a smile when picking up or dropping off the car? Offering customers a glass of water on picking up. Computerize Service! 2. No car orientation: lights, petrol tank, location of spare tyre and jack, jacking point, petrol cap etc. 3. Deficiencies in car preparation: checking that screen wipers okay

Cons: the rental agent has diposited extra money from my Visa and when i called them they agreed it was by mistake and it will be refunded. After i returned the car they started require me to consider this amount as dry clean for the car while i provided them with a video i captured for the car when i received it and the interior of the car was so derty

Pros: This was the worst experience with this company. I don't like to leave bad reviews but I wanted to leave a review to warn other people about Thrifty in Amman, Jordan. We received a dirty car and they will charge your credit card after dropping off your car in a perfect condition no matter what!

Cons: This was the worst experience with this company. I don't like to leave bad reviews but I wanted to leave a review to warn other people about Thrifty in Amman, Jordan. We received a dirty car and they will charge your credit card after dropping off your car in a perfect condition no matter what!

Pros: Was so easy to use!

Cons: Nothing negative to say! Was a great experience

Pros: All people working there are very polite and efficient

Cons: Not clean , old car nearly 150000 km. with a lot of scratches that it is impossible to count and mark. You have to take full insurance to have a piece of mind but they need police report even if you find a new damage in your car . Now imagine to try to contact police in Jordan.

Pros: Was good price quality!

Cons: I still haven’t received my deposit back… I dropped the car on the 12th of nov and its now the 20th

Pros: The easy and rapid operation of picking up and closing the contract

Cons: The unsuitable vehicle given to us and the remarks made to us at dropping time when we were told that the car was dirty

Pros: Car was good condition

Cons: The guy who collected our car at the end of our vacation was complaining about how dirty the car was. He repeated it for 3 times. Like what would you expect in a country thats full of desert?!

Cons: Hour wait to be served. There must be a more efficient way of doing the administration.

Pros: I m still waiting to refund the deposit amount

Pros: staff are friendly, at the airport, fast with pick up and drop off

Cons: Not committed to what they advertised, for example, they said fuel policy full to full, but the car was empty so on collection they said same to same! Also, when I booked it says, customer pays amount in USD at the office, but the payment was in Jordanian Dinar at their own exchange rate! And finally, they charge 10 JD to pay for a speed ticket, on the driver behalf, while the office next door charged me only 5 JD!

Cons: They wasted my time when I was dropping the car off, almost missed my flight.. there was a very minor scratch in the back of the car which I have no idea where that was from. The manager at the front desk told me it will be around $50 -$70 max they ended up charging me around $140 … never again.

Cons: Car is dented alot, the baby seats provided have no lock mechanism, you have to use the car belt lock system to attach it, which it is not liable, the baby seats was dirty and old car seats rating 2 out of 10, the car needed oil change after less than 200 km of driving, i had to go two thrifty branches in amman to get the oil changed, the car breaks was in a bad condition and sound it coming out from them, i didn't feel that i was dealing with an American brand, company is not professional at al

Pros: I got accident car.

Pros: poor car provided ( mileage 115 k )

Pros: Fast and polite

Cons: The car was not well maintained

Pros: It was at the airport 24hrs. Easy to spot

Cons: They didn't explain anything when the car was delivered. The car was a very old version, for example: no usb for music or maps, it was so old that it had still a CD player. It was not very stable at the time of driving faster. In terms of service, it is not the best, other companies take more time to explain you the small things you need to know about the car and the driving tips when driving in a different country.

Pros: Decent car model and clean.

Cons: The customer is asked to clean the car. This is not a standard practice in all the countries I've been to before. The customer is asked for a tip to the operator when he's just doing his job. The car return is chaotic and we weren't able to check the car together. An operator had to quickly take the car out and send us to the Office in the airport, just to avoid paying for the airport parking fee. A dedicated place for rental cars is super common on every other airport I've been to.

Pros: Easy transaction

Cons: Transaction 100$ higher than the voucher. Car was nearly empty (<1/4) at pick up. Every tinted windows were removed except 1 or 2. Still tinted glue marks remaining on the windows. Looks bad and hotter on the sun while driving. Hard to hide something in the car without tinted windows.

Pros: Very good!!

Cons: Nothing to complain about!

Pros: Stuff is very friendly and funny

Cons: Waiting time for the car after all documents was approx. 20 mins. I did not like that I needed to wash and vacuum the car before return. I am used to that in Europe we return car without cleaning. It took me almost 2 hours from my vacation time.

Pros: Professional staff when dropping the car off

Cons: Car not clean, cosmetically not in good condition, many external damages

Pros: fast and efficient , did not push for extras

Cons: none

Pros: Very good, they give a free upgrade

Cons: Very fast pick up and drop off

Cons: initially they said car was 4x4 - then after payment said no it was not a 4x4. Took 2+ hours to collect car.

Pros: Nothing

Cons: Received all car Agents never call me back Not respectfull

Pros: we were satisfied with everything else.

Cons: the car could have been cleaner

Pros: Inside terminal is convenient.

Cons: gave me a different car to what I booked without any explanation.

Pros: Nice friendly agent, upgraded my car for same price. Thanks

Pros: their service

Cons: everything was perfect

Pros: The customer service is excellent

Cons: The care dirty allot of scratch on the care had allot of miles need good care and attention. over all need good cleaning.the Gas tank were empty.

Pros: time spent dropping off the car

Cons: extra charge (unexpected) for the credit card at the spot - 7 % the car Ive ordered was not available so they tried to give me a car from lower class... the car was making weird sounds

Pros: Car delivery

Cons: Car quality, car return took too long

Cons: The company could not be able to take the payment geom our cards for 1 hour. They did not except their fault in the beginning but after one hour they could take it. They have giben us a very bad condition car and they needed to be change it the other day. This caused us spent an other 3 hour more on our short trip. At yhe time of rental they did explain nothing to us and we understand that theyhave taken commision from us which is not written on our voucher and they have refuser to refund it

Pros: Fast pick up and drop off

Pros: They tried to help, But...

Cons: The car booked was in a very bad situation where they replaced it with a newer one but decreased the category!

Pros: The stuff is really helpful

Cons: The cars are a bit old

Pros: The staff inside and outside the airport were amazing and helpful. Will use Thrifty again because of staff.

Cons: They are attentive and value my time. Answered all my concerns. They are no nonsense and no game playing like some other rental companies

Pros: Easy and quickly picking and handling the car

Cons: They did not give the chosen car as agreed

Pros: Friendly Staf

Cons: Old car high price

Pros: They forced me to pay 35 JD only to clean the car , worst company ever I deal with

Cons: Nothing

Pros: Service is very good.

Cons: For amount I paid I think that our van will be not older than 2 years. It was more than 10 years old, without ABS (it was snowy in our rental period).

Pros: so friendly and supporting

Cons: a little of long procedures on desk

Pros: Nothing, liars. (Thrifty and Dollar), the same company in Amano.

Cons: A criminal company. Lying about insurance conditions and does not give you any paper evidence. I am pay 220€ for car and 208€, for full insurance what included everything. After we accidentaly locked car keys in the car, for door opening trying to charge for 197€ extra, but after discussion return all my deposit money back. After we come home, 3 days later company take from my card one more time this money. Still have problems with my bank and this company. Dont trust them!

Pros: The staff was friendly. They honored my online reservation without any question.

Pros: Calm sales staff and helpful with practical questions about the car.

Cons: Lack of knowledge of my specific booking details and inability to apologise for mistakes.

Pros: Service and new car

Pros: very efficient

Cons: n/a

Pros: This time unfortunately absolutely nothing.

Cons: Unfortunately the provided vehicle was not appropriate as a rental car. Was sorry, worn off paint, the odo was almost 100.000 Kms, making it very sluggish. The interior was very worn off. The back Cushion had what loooked like cigarette or ash burns. I was also made pay the one way delivery fee of close to $100, which I was made believe was already included in the original bill, because it said total!!

Pros: Clean car in perfect condition, good price.

Cons: Staff at Thrifty office is not very professional - a bit arrogant and cheeky.

Pros: Very bad services they give different car without ac and dirty car when i retained back they charge me 15 jd for clean the car emlyee name is radwan

Cons: Very bad services they give different car without ac and dirty car when i retained back they charge me 15 jd for clean the car

Pros: Staff are friendly.

Cons: Dented cars and needs a bit of cleaning

Pros: Fast and easy

Cons: Car was not the same we ordered, condition was so-so, it demands maintenance