Thrifty at Amman International Airport Queen Alia

Pros: Fast and polite

Cons: The car was not well maintained

Pros: It was at the airport 24hrs. Easy to spot

Cons: They didn't explain anything when the car was delivered. The car was a very old version, for example: no usb for music or maps, it was so old that it had still a CD player. It was not very stable at the time of driving faster. In terms of service, it is not the best, other companies take more time to explain you the small things you need to know about the car and the driving tips when driving in a different country.

Pros: Decent car model and clean.

Cons: The customer is asked to clean the car. This is not a standard practice in all the countries I've been to before. The customer is asked for a tip to the operator when he's just doing his job. The car return is chaotic and we weren't able to check the car together. An operator had to quickly take the car out and send us to the Office in the airport, just to avoid paying for the airport parking fee. A dedicated place for rental cars is super common on every other airport I've been to.

Pros: Easy transaction

Cons: Transaction 100$ higher than the voucher. Car was nearly empty (<1/4) at pick up. Every tinted windows were removed except 1 or 2. Still tinted glue marks remaining on the windows. Looks bad and hotter on the sun while driving. Hard to hide something in the car without tinted windows.

Pros: Very good!!

Cons: Nothing to complain about!

Pros: Stuff is very friendly and funny

Cons: Waiting time for the car after all documents was approx. 20 mins. I did not like that I needed to wash and vacuum the car before return. I am used to that in Europe we return car without cleaning. It took me almost 2 hours from my vacation time.

Pros: Professional staff when dropping the car off

Cons: Car not clean, cosmetically not in good condition, many external damages

Pros: fast and efficient , did not push for extras

Cons: none

Pros: Very good, they give a free upgrade

Cons: Very fast pick up and drop off

Cons: initially they said car was 4x4 - then after payment said no it was not a 4x4. Took 2+ hours to collect car.

Pros: Nothing

Cons: Received all car Agents never call me back Not respectfull

Pros: we were satisfied with everything else.

Cons: the car could have been cleaner

Pros: Inside terminal is convenient.

Cons: gave me a different car to what I booked without any explanation.

Pros: Nice friendly agent, upgraded my car for same price. Thanks

Pros: their service

Cons: everything was perfect

Pros: The customer service is excellent

Cons: The care dirty allot of scratch on the care had allot of miles need good care and attention. over all need good cleaning.the Gas tank were empty.

Pros: time spent dropping off the car

Cons: extra charge (unexpected) for the credit card at the spot - 7 % the car Ive ordered was not available so they tried to give me a car from lower class... the car was making weird sounds

Pros: Car delivery

Cons: Car quality, car return took too long

Cons: The company could not be able to take the payment geom our cards for 1 hour. They did not except their fault in the beginning but after one hour they could take it. They have giben us a very bad condition car and they needed to be change it the other day. This caused us spent an other 3 hour more on our short trip. At yhe time of rental they did explain nothing to us and we understand that theyhave taken commision from us which is not written on our voucher and they have refuser to refund it

Pros: Fast pick up and drop off

Pros: They tried to help, But...

Cons: The car booked was in a very bad situation where they replaced it with a newer one but decreased the category!

Pros: The stuff is really helpful

Cons: The cars are a bit old

Pros: The staff inside and outside the airport were amazing and helpful. Will use Thrifty again because of staff.

Cons: They are attentive and value my time. Answered all my concerns. They are no nonsense and no game playing like some other rental companies

Pros: Easy and quickly picking and handling the car

Cons: They did not give the chosen car as agreed

Pros: Friendly Staf

Cons: Old car high price

Pros: They forced me to pay 35 JD only to clean the car , worst company ever I deal with

Cons: Nothing

Pros: Service is very good.

Cons: For amount I paid I think that our van will be not older than 2 years. It was more than 10 years old, without ABS (it was snowy in our rental period).

Pros: so friendly and supporting

Cons: a little of long procedures on desk

Pros: Nothing, liars. (Thrifty and Dollar), the same company in Amano.

Cons: A criminal company. Lying about insurance conditions and does not give you any paper evidence. I am pay 220€ for car and 208€, for full insurance what included everything. After we accidentaly locked car keys in the car, for door opening trying to charge for 197€ extra, but after discussion return all my deposit money back. After we come home, 3 days later company take from my card one more time this money. Still have problems with my bank and this company. Dont trust them!

Pros: The staff was friendly. They honored my online reservation without any question.

Pros: Calm sales staff and helpful with practical questions about the car.

Cons: Lack of knowledge of my specific booking details and inability to apologise for mistakes.

Pros: Service and new car

Pros: very efficient

Cons: n/a

Pros: This time unfortunately absolutely nothing.

Cons: Unfortunately the provided vehicle was not appropriate as a rental car. Was sorry, worn off paint, the odo was almost 100.000 Kms, making it very sluggish. The interior was very worn off. The back Cushion had what loooked like cigarette or ash burns. I was also made pay the one way delivery fee of close to $100, which I was made believe was already included in the original bill, because it said total!!

Pros: Clean car in perfect condition, good price.

Cons: Staff at Thrifty office is not very professional - a bit arrogant and cheeky.

Pros: Very bad services they give different car without ac and dirty car when i retained back they charge me 15 jd for clean the car emlyee name is radwan

Cons: Very bad services they give different car without ac and dirty car when i retained back they charge me 15 jd for clean the car

Pros: Staff are friendly.

Cons: Dented cars and needs a bit of cleaning

Pros: Fast and easy

Cons: Car was not the same we ordered, condition was so-so, it demands maintenance