Centauro at Alicante Airport

Pros: The office where we picked our second car up from were excellent . Murcia airport

Cons: We where left stranded in 36 degrees heat for 4 hours due to an incompetent phone handler who got our coordinates wrong despite being told in Spanish exactly where we we. She had the what three words location AND longitude and latitude. Then accused us of moving location, which was impossible! I most probably would not use this company again because of this. Very poor customer service by that individual, which is a shame as the rest of the service we received was excellent!

Pros: The car had scratches and the carpet was torn at the foot place of accelerator and break.

Cons: Service was ok but only thing is they didn’t gave me an SUV although i paid for it.

Pros: The car was a fantastic free upgrade and the service was good, the car was easy to find and easy to teturn

Cons: The pick up was a little slow and they always try to sell you extra insurance even when you’ve already taken out full cover.

Pros: Quick turnaround

Cons: Trying to force their expensive on me even though l already had my excess insurance cover.

Pros: Vehicle in great condition.

Cons: They advertise they are open till 11:30pm and when I picked up my car after just gone 11pm, they charged me €40 when I originally booked it to pick it up at 11pm!

Pros: The condition of the car.

Cons: The staff member on the reception desk stole 300€ off me for OPTIONAL excess cover that I said I didn't need as I have my own. He said it was "for the car" and I just assumed it would be like the fuel charge that gets refunded.

Pros: drop off and car check straight away

Cons: Couldn't receive email related to car details - not Discovery Cars fault - internet was down - took ages!! No windscreen cleaner/water

Pros: Nothing!

Cons: The only thing I liked about Centauro was leaving them behind at the airport. There is nothing positive I can say about this company.

Cons: Centauro, kept trying to get me to take out their insurance on top of yours. They didn't succeed. On going to the car, found it to have many minor damage issues. Took photographs and went to speak to an attendant. Who then downloaded a proforma with all the damage indicated. This should have been provided at reception. I expressed my disappointment that it was not given to me at the initial interview when given the key and location of the car.

Cons: They pushed their insurance very aggressively. Also they do not accept debit cards for deposits, even though it is stated on their page.

Pros: Generally efficient especially booking.

Cons: Drop off a little chaotic.

Cons: speed of pick up

Cons: The car - it was under powered and extremely basic. The passengers in the rear could not fell the air conditioning which was needed for August in Spain

Pros: Always fair and good staff.

Cons: Pick up service was very slow. Waited two hours before speaking to one of the agents.

Pros: Nothing.

Cons: Excess insurance hard selling, agent attitude, giving incorrect information in relation to my own excess insurance. Would avoid this company again. I have been hiring cars from ALC since 2003. This was the worst experience with a hire car company. I welcome the investigation recently announced and hope the culprits, including the agent we were unlucky enough to deal with, are dismissed.

Pros: Very professional company. They provided me an unmarked clean car and did not try to invent "scratches" that I didn't make. I am so pleased that you use this company as they are always my favoured choice whenever the price is good. There are some car hire companies at Alicante Airport that I will never use

Cons: Nothing whatsoever. They have been outstanding whenever I have used them.

Pros: car and drop off area people very professional even whne i was collecting the car in the parking area they were really helpful

Cons: lady at desk was rude and aggressive, wsas forceful with sales and I didnt need the insurance, left waiting for approx 1 hr in arrivals hall while people that arrived after us got seen before us

Pros: everything went fine, I have hired 100 times before

Cons: unhappy about the fuel, saying it was only three quarters full, and price this i why i use discovery

Pros: In the terminal car pick a short walk...perfect

Cons: The condition of the car was poor the wipers didn’t work properly to clear the rain on the windscreen and the one on the back window was broken off completely. The agent who spoke to us when returning the car was extremely rude and accused us of having someone else drive the car which was ridiculous as he could clearly see that wasn’t the case.

Pros: Hassle free.

Cons: Nothing

Pros: Very efficient.

Cons: Very happy.

Pros: Ease of finding

Cons: Forced to have Car Insurance

Pros: Super easy staff lovely. Would 100% recommend. Car was really clean like new

Pros: The car conditions.

Cons: N/A

Pros: The car was in a horrendous state with over 100 scratches and bumps and a whole door bashed in. Window wipers perished, rear reverse light out and battery in keys needed replaced after 1 day. Car steering also pulled to both the left and right.

Cons: The experience with Centauro was the worst customer service I have ever had. minimal help and information. Online booking not adhered to, rushed and rude staff. No-one would help us with our problems, unhelpful in collection area. Zero customer service in collection area and no handover of car with instructions. Merely threw the keys across the counter. Also contacted them twice to ask for help and no-one got back to me!!

Pros: speed

Cons: damages to car was not accurate on collecting,windscreen washer did not work,had not been serviced for a while

Pros: Very happy

Cons: Easy

Pros: Prompt service and easy return

Cons: The upgrade I was sold. I did not think the upgrade was better than what I ordered and few issues with it. Will not upgrade again.

Pros: Friendly efficient staff

Cons: Nothing

Pros: Car was nice and clean and of good quality

Cons: Attitude of desk staff at pick was poor/rude not very friendly at all , was pushy about selling extra insurance as normal

Pros: Easy to find the desk and no queue. The definition of a damage is clear. No need to interact with staff when returning the car

Cons: Need to interact with staff when picking up the car for the check-in. Incomplete kit to repair car. Inaccurate damage report sheet in the contract, but harmless fortunately

Pros: Quick pick up and quick drop off Prices dropped a month or two before our trip so I cancelled my old booking and got it half the price!

Cons: Forced to pay for the car fee on my credit card (same one as the fuel and deposit) so got charged by my bank

Pros: They are in the airport hall

Cons: Insurance premium is very high double of the rental. The queue is organised but we have to wait over 30 minutes to my turn to Come.

Pros: Staff friendly, courteous and helpful

Cons: Nothing at all

Pros: Good car, efficient service and great price.

Cons: Nothing to dislike.

Pros: Very friendly and not pushy.

Cons: Very efficient.

Pros: The desk and car pick up were convenient. No extra charges, and fuel refunded same day.

Pros: Very efficient check in. Our pick up was late due to delayed flight. However, telephone communications with Centauro were good when we informed them of this and alternative pick up arrangements put in place.

Cons: No adverse comments on this rental.

Pros: Great car !

Cons: Young lady that dealt with booking at Centauro rentals desk had a bit of an attitude and didn't explain things when directly asked to !!

Pros: Centauro are usually up front about their charges and this makes them look more expensive than competitors, and this means smaller queues.

Cons: They still try to sell you their insurance even if they know you're covered.

Pros: Fast service

Cons: Nothing to not like

Pros: Helpful employees— very good service — felt comfortable !!

Pros: The had a load of dents on the car all round half an out of car is fine

Pros: Easy to use and collect

Cons: The car wasn't checked in my presence but everything OK and deposit refunded.

Pros: We broke down on the second day of our holiday. The customer service was excellent and a second hire car was organised for us. Both Torrevieja office and Alicante airport staff were great. Even though we had problems, everything was sorted quickly and efficiently.

Cons: Unfortunately the rental car we collected from Alicante airport broke down on the second day and then we had to spend a day of our holiday sorting out a new hire car which we had to collect from Torrevieja office.

Pros: It was just very easy and collection/return at the airport

Cons: Would of liked someone to of checked car over to confirm ok rather than someone just taking the keys

Pros: Smooth process, good price, helpful staff

Pros: Quick and efficient service at collection and return.

Cons: Did not give details of damage on car only by e-mail. No reception in car park and no wi-fi in office. Had to get office to print form out for me to check all the damage on car before taking car on arrival, this slowed the earlier efficient service received and held us up a lot.

Pros: Easy to drop off as was worried it would take alot longer

Cons: The queue to collect the car took over an hour

Pros: The efficiency, the vehicle, the friendliness and the cleanliness.

Cons: Absolutely nothing

Pros: Nice car for the money

Cons: There staff

Pros: I liked the lady on the reception she had a happy smiley face

Cons: n/a

Pros: Helpful staff and simple document production supporting hire. Told we could return car empty or full, and they would replace any used and charge only that amount [hopefully, my card will confirm that is correct, when charged!]

Cons: Car was badly dented, scratched and marked. We took photos but no-one around to check. Would be good to have faults pointed out before leaving.

Pros: Really enjoyed using centauro better than other hire companies I’ve used. The car was nearly new with no marks. Drove really well

Cons: Nothing

Pros: Cost effective, very clean car and very accessible at the airport , both for the agent and the car

Cons: Car insurance seems high

Pros: Once the very slow couple in front of us was dealt with we were served in a very friendly and efficient way

Pros: Fast, efficient service

Cons: Car was an “equivalent” rather than the make/model we booked

Pros: QUICK AND EASY TO PICK UP CAR

Cons: TAKES A TIME TO GET REFUND FOR PETROL AFTER DROP OFF.

Pros: Convenience

Cons: Nothing to speak of

Pros: Friendly and knowledgeable staff who quickly took me through the booking.

Cons: I thought they were too pushy about the additional insurance, even though l had taken out the additional cover whilst booking the car the member of staff was very keen that l took out even more extra cover!

Pros: The cleanliness of the car.

Cons: Being bullied into biting insurance we sis t need and then bro f forced to pay €1200 da age waiver and also €36 for fuel which we had already paid for.