TopCar at Lanzarote Airport

Pros: Great service from A to Z

Pros: Everything ran like clockwork - Car was as advertised and exceeded my expectations Clean Fast process Alternative option to putting a large deposit - pay a small fee which covers everything. After doing that I asked if there was any damage to the car I should know about and the agent seemed a little confused - sir you have full insurance it doesn’t matter. Made me laugh as they had a fair point. Returning car was simple, drop keys off job done. Would definitely hire via top car again

Cons: Nothing

Pros: Hassle free

Cons: Nothing

Pros: smooth and efficient

Cons: exterior of car not well cleaned

Cons: Une matinée bloqué à l'hôtel pour attendre un véhicule de remplacement arrivé avec la dépanneuse alors que nous étions à 10 minutes du loueur Difficile de trouver la navette pour aller chez le loueur

Pros: They were super responsive and helpful throughout the process of getting, having, and returning the car!

Pros: Everything

Cons: Nothing

Pros: Efficiency of staff and eagerness to help

Cons: Rather showing signs of a hard life.

Pros: Super efficient

Cons: The car was too weak

Cons: When I get the car, after 500 meters tire pressure indicator light showed up in instrument panel. There is nail in rear left tire. Please fix it. Otherwise Im very satisfied with car and service.

Pros: Easy to deal with.

Pros: Fast and efficient

Cons: Nothing

Pros: Easy to use website, fast at picking up and dropping off.

Cons: The tank was not full as it should be.

Pros: Very quick and easy. Short walk from terminal to pick up car. No hard sell on extras. Easy drop off. Helpful staff.

Cons: Nothing.

Pros: Good location for take and return the car.

Cons: Waiting 1,5 hours to get the car. Not enough employees working in the office.

Cons: Old vehicles that don't have USB-C connectors, and the USB-A connector for Android Auto wasn't working well

Pros: Poor and very long collection then no guidance in car park to find car

Pros: Friendly staff

Cons: The car was marked with scratches and a dent which i took photos of. These were not indicated in the document. This would be a concern for when handing back the car.

Pros: Very quick to collect and drop off the car

Cons: The car was ok but not great - a number of dents and knocks (like a lot of cars on the island to be fair), the rear view mirror was faulty and it wasn't that close to what we were expecting.

Pros: Easy, quick and safe.

Pros: Very easy service . Everything was ok . Easy pick up and easy drop back . We were very happy .

Pros: The queue to collect the rental car is excessive - you would be advised to have all the checks and paperwork done before collection so that the customer can just collect the keys

Pros: Took quite some time to find the car on arrival As not given a bay number

Cons: Deposit amount was charged and not blocked.

Pros: Car was new with great safety features

Cons: Very strong air fresher smell in car which lingered for the whole week

Pros: The car

Cons: Slow pick up took an hour

Pros: Car cleanliness.

Cons: Long pick-up lines. Pickup took 1.5 hours. The car did not have a spare wheel. Empty tire repair container. The replacement car after the puncture arrived in 2 hours. It didn't have a full tank.

Pros: Quick

Cons: Not that friendly

Pros: Easy to drop off

Cons: Massive queue on pickup & car was difficult to drive

Pros: Polite clear and professional staff.

Cons: 1.5 hour wait time to pick up.

Cons: They never explain anything about drop off. When called to ask, I could not reach them and had to go personally to the office to ask my questions

Pros: All done online in an easy way. Clear process, I got exaclty the car I requested. No last minute fee added which I really appreciate because the last thing you want to do after a long flight is fighting about the terms of your contract.

Cons: It was not easy to find the car upon arrival. Have a map of the parking showing where the Top Line cars are and where the numbers are. The car smelled strongly of perfume. It was a bit off putting for us because we are sensitive to such strong smells.

Pros: Efficient pick up procedures.

Cons: Car had numerous chips and scrapes . Car hadn’t been cleaned properly as my child found a used vape in one of the rear door pockets.

Cons: Car had tyre pressure alarm and no windscreen water

Pros: Great customer service agents in person and by telephone, easy to navigate insurance policies etc.

Cons: Drop off was a little tricky, car was pretty badly dinged up.

Cons: Price of babyseat to hi in my opinion

Pros: They were polite and not pressurised to take the extra insurance, they were quite flexible with the return timing as well

Pros: quick and efficient no hard sell

Pros: Very friendly staff very efficient. Car was in good condition and the pick up and drop of was very easy.

Cons: Waiting time to collect the car was about 30 mins due to the que of people.

Pros: Lots of scratches and dents

Cons: Nothing

Pros: quick efficient staff and quick pick up of car at airport

Cons: none

Pros: Very efficient, friendly service

Cons: Long queue

Pros: Car was good value

Cons: Long queue to pick up car in ACE (Lanzarote). The desk could be accessed from within the departure area and outside it. There was a big queue in the departure area but no queue the other side. The agents never told anybody to go around there to be served. It was only when I asked if I could exit the departure area and go to the other side of the desk that she said yes of course.

Pros: Clean car and easy drop off. Great value for money.

Cons: Very slow collection process. Seemingly lots of double key entry and no urgency. Despite full to full policy the car was only 60% full.

Pros: Ease of pick up and drop off combined with helpfulness of staff.

Cons: Friendly and efficient

Pros: Great condition

Pros: There was a huge delay to take the car because the system was down but they let us return the car with fewer gas as an apology for the inconvenience which was really appreciated. Very kind and thoughtful personnel!

Pros: everything

Cons: nothing

Pros: Great car loved driving it.

Cons: A very long wait to pick up the car and the girl didn’t explain the deposit properly saying it was insurance when we’d already paid for insurance. Her directions f where to get the car weren’t great either.

Cons: Having to leave 900 Euros deposite even when taking out extended insurance with Discovery cars.

Pros: Good price to quality ratio, friendly staff.

Pros: Good rates, clean & tidy car

Pros: Excellent recovery service following puncture

Pros: Quick drop off

Cons: I ordered a large 7 seater automatic SUV. I was given a midsized manual SUV. It was too small to comfortably fit my family of five and luggage in and having the gearstick on the right hand side made it difficult to drive

Pros: Nice staff on check in desk close car pick up point

Cons: Returning the car out of hours wasn’t the easiest

Pros: It was a basic car

Cons: Tank wasn't full & they didn't want to mention existing damages in the contract, they had it in their system they said

Pros: The cost

Cons: Service is horrific - refused paperwork at drop off. Told me all was fine as long as fuel had been topped up. And then took a security deposit deduction with no explanation and unable to contact TopCar to discuss as they do not offer phone support. I am over £200 out of pocket.

Cons: The baby seat was not great.

Pros: We got a car

Cons: They took a payment from my credit card for the deposit when the t& C's provided clearly state the deposit will be Blocked from your card

Pros: Returning the car was easy

Cons: A long wait at the airport collection desk. A long wait in the car park for the car to appear. A message during our rental that TopCar needed to change our vehicle.

Cons: over 1 hour wait in queue at Airport desk

Pros: Efficient and hassle-free experience from start to finish.

Cons: All good.

Pros: Liked everything.

Cons: Non

Pros: Speed, friendliness and professionalism.

Pros: Overall high Efficiency, great money value and amazing customer care.

Cons: A little bit of line when you arrive at late hours.

Pros: Quick puck up and drop off

Pros: Upgrade to a bigger car

Cons: It was slow at pick up. Despite no queue took over 40 mins to arrange the paperwork.

Pros: Super efficient. Super quick to pick up and drop off. Car parked very close to terminal. Brand new car.

Cons: Nothing.

Pros: Everything.

Cons: The refund of 500€ it takes more than 24 hours.

Pros: Really helpful at the collection desk. Really quick to pick up a car with 2 drivers (2nd included in price). Great

Cons: The actual car was a bit battered. Nothing to acknowledge this on collection, so I took photos / video in case there was a problem on return - to be fair, there wasn't.

Pros: Nothing

Cons: Renting a car in this state is scandalous and disrespectful

Pros: A quick and easy pick up and drop off process. The staff were friendly and efficient.

Cons: The car was a bit dusty but it's that kind of climate. No built in sat nav but we just used Google maps.

Pros: Simple deposit

Cons: Car had some damages.

Pros: Good customer care

Pros: easy and friendly

Cons: struggled to find car initially

Pros: Good service but slow on refunding security deposit ! Still waiting !

Pros: Got what I booked.

Cons: Took a long time in the airport to get my car.

Pros: Everything quick and easy, car in a great condition, childchair included out of charge.

Pros: TopCar was easy and efficient to work with. We had no problems renting or returning our car. Great value for the cost, too!

Cons: Nothing! Car had one dent in front when we received it, but it wasn’t an issue besides cosmetic.

Pros: Easy pick up and drop off

Cons: Easy to find desk in airport and easy collection

Pros: Very quick and easy. Great staff.

Cons: The only thing is that the car was very cumbersome. No power steering and very slow acceleration made it a bit difficult to drive. Other than that, service was excellent and a good price!

Pros: Everything..superb

Cons: Excellent staff very quick efficient..well done

Pros: Friendly office staff with good English.

Cons: It was not easy to find the car and was not clear to where it should be returned.

Pros: Good. Thanks very much. I suggest you print off a plan (doesn't need to be fancy) and mark car's location. Other companies usually do this...

Cons: see above - unsatisfactory finding car in the dark -after traveling 12 hours and to then drive to Playa Blanca

Pros: Quick service

Cons: An actual rental car was a different model as I booked.

Pros: Good location

Pros: It's a second time that I used this company ten months before and it's a second time that I'm absolutely satisfied. Great no !

Cons: Windscreen wiper needed replacing. Staff weren't the most friendliest

Cons: Staff not that friendly - I was ignored at one desk until I went to another - don't know why as the next person to arrive was served

Pros: The car was value for money compared to competitors.

Cons: Empty beer bottles under seats, staining on seats, damage to car and when I pointed out all the damage I was told I had paid the extra insurance so not to worry about it - I wasn’t convinced the extra insurance was value, but given this response……..

Pros: Easy to find in Lanzarote airport and helpful staff

Cons: Car was old - I didn’t receive a copy of the signed hire paperwork when we rented the car and I still have an €800 fee on my credit card with no idea when it will be returned to me?

Pros: Quick service, staff were efficient

Cons: Car provided was awful

Pros: car new and fantastic

Pros: When collecting the car the staff member I dealt with was very efficient and friendly it took roughly 15 minutes from getting our bags to, to picking up the keys and being in our car leaving the airport.

Pros: Easy check-in service and very convenient having it in the airport terminal

Pros: Web nice and promising, customer service nice and smiling, prices r ok .

Cons: Didn't receive what I booked as get way smaller car for four people and with luggages . At the end same car could get for way cheaper. Second for rental company advice. Make signs where company cars and numbers, rather than walk and look for it ,that's so simple for you guys to do.

Pros: People were excellent

Pros: Price and delivered great car and child seat

Pros: Very cost effective rental.

Cons: The tyres on the vehicle were very worn

Pros: Reasonable Price, Clear Instructions.Top Car was amazing in service

Cons: Discover car's Own Office would have been better

Cons: The car received was of poor quality, with lots of marks over it and missing hub cap. No pick up check was carried out with the top car reps. When returning the car the rep claimed there was new marks on the car and we needed to pay over 200 euros in damages. Very unprofessional not to go over car together and fill in an agreed damage form, niavity on my part not to photo the car myself beforehand but had no problems in past renting cats. I don't believe damage was caused during our rental.

Pros: Many scratches and drivers seat stained with what appeared to be shown.

Cons: The method of recording damage on the staffs mobile phone this was not recorded on the contract paperwork.

Pros: The car was great , but was bit dirty outside

Cons: Excellent

Pros: Car was in great condition

Cons: It took almost an hour to collect the car, the child seat was not easy to fit and did not feel confident in its use. The drop off instructions were non existent and there was no available bays to leave the cars and no instructions were to leave the keys.

Cons: Price and condition of the car

Pros: Staff were efficient. So easy to collect and return the car.

Cons: The car itself had a few scratches at time of pick up. The representative said it was for me to document these by taking photos. I felt that the representative should have shown me what was wrong. I felt that if I missed anything, then the blame would have been put on me for the damage.

Pros: Everything went smoothly. No problems

Pros: Everything else was perfect; lovely car, very efficient and pleasant staff going and returning, couldn't ask for better.

Cons: There was no car manual in the car, so we had to look up some items on the internet eg how to remove the childlock on the back doors

Pros: No problems all done with speed and efficiency

Pros: Efficient and courteous check-out. Effortless return and friendly staff. The car was new, clean and good to drive.

Pros: Friendly staff

Cons: Car we picked up had a fault with rear lights, however it was swiftly replaced by a better class car.

Pros: Good value for money

Pros: Everything

Cons: Nothing - all was good.

Pros: All worked well, particularly a puncture on the first day. We waited an hour after calling top car, then a lorry arrived with another vehicle. Quick swop then we were on our way again. Also baby seat and 4 hour extension at no additional charge.

Pros: Nice staff, easy pick up

Pros: It was quick and everything was ready for collection

Pros: Easy and quick for customers who know what they’re doing.

Cons: Long queue

Pros: Car was available

Cons: We got special price from Discovery/Topcar, let me say 10% lower than the best offer that far. When we got the car, it was 7 years old Peugeot 208 (they claim that it is still category B, I was expecting Citroen C3 as reference car) 71.000 km driven, seats were bit dirty, breaks didn't act as expected and overall impression of the car was very low. So my conclusion was that this was punishment of good "offer".

Cons: Wait and rental desk. Very slow desk.8uk98888ķ

Cons: A long queue to pick up the car

Pros: Great service. Very easy to use from pick up to drop off. Friendly customer service. Clean car in excellent condition. Would use again.

Pros: See above

Cons: None

Pros: Very friendly stuff, they were all out of cars of our category, so they give us better car. The car was really good, in perfect condition

Pros: Fast and easy

Cons: The tank was 4/5 instead of full

Pros: Amabilité et clarté

Pros: Easy & quick.

Cons: Only was told about the 800€ deposit when we arrived to pick up car

Pros: smooth service and great car overall very happy

Cons: nothing

Pros: Efficient, friendly and good value for money

Pros: Everything was easy and smooth. Car seat was ready and staff were helpful.

Cons: The car was a little tired

Pros: Airport collection and return Cost No hidden charges English speaking agents No waiting to collect car

Cons: Finding the car on carpark was the only negative given the different car companies there were lots and lots of cars, it was OK once we knew we were looking.

Pros: Car was good standard and return very efficient

Cons: We had to wait for our car despite being an hour later than booked

Pros: Great service showing a range of deals on offer

Cons: Nothing

Pros: Nothing

Cons: Everything

Pros: Very good service at the airport desk on arrival, with both guys having a great relaxed attitude and no hard sell for any additional products.

Cons: Whilst dropping off the car another driver drove over my rucksack whilst moving the car next to mine badly damaging my prescription glasses and denting my Bose headphones. Didn't realise the damage until inside the airport.

Pros: Quick and easy

Pros: tudo bom

Cons: 0000000

Pros: Very polite. And spoke superb English.

Pros: Very clean and well maintained car. Easy to drive.

Cons: They wouldn't honour the deposit that I'd paid through Discovercars.com, costing me a lot more money than I had budgeted for.

Cons: To wait almost 2 hours (!?!) in a queue to pick up the contract and the keys. No way!

Pros: Staff very friendly and helpful

Cons: Nothing

Pros: Lovely staff, greeted with a smile and allowed us to drop slightly later due to a delayed flight home

Pros: Nice clean car, hassle free

Cons: Time to pick up took a while, lady at service desk busy chatting to colleagues despite a large queue of people waiting. Also didn’t have any GPS available despite us booking it in advance.

Pros: Excellent quick friendly customer service

Cons: N/A

Pros: Fast and friendly.

Pros: Good price, not to impressed with vehicle at first but it did the job, the polish guy who took the return was excellent a credit to your company.

Cons: Don't understand why you bank the deposit, usually the card is on standby when I saw you bank the deposit and card company charged I was a annoyed, now the deposit has been returned with the charge it hasn't worked out to bad, just a stressful procedure.

Pros: Quick,easy and helpful

Pros: Friendly staff. Very helpful Were attentive and good with kids slowing the process down

Cons: The condition of the car wasn't that good. Air con in the car didn't work very well

Pros: Ease of booking, location of collection/drop off and smooth process.

Cons: Nothing.

Pros: Very close to bag pick up and no queue

Pros: Seem less processing

Cons: Nil

Pros: Quick and easy to find desk. Friendly staff.

Cons: Car was just terrible. Had to take loads of photos to cover ourselves due to amount of paint chips and dents prior to leaving with car.

Pros: when needed a replacement due to the brake pads being worn out, they collected the car by transporter and replaced the car within 2 hours

Cons: very slow check in, agents on public side of desk. no visible car condition prior to release

Pros: The car was great for what I needed.

Cons: I had to pay insurance twice.

Pros: Snel afgeleverd

Cons: Claxon auto werkt niet

Pros: speed of service

Cons: price but all companies are the same at the minute

Pros: Very straight forward, deposit returned without hesitation.

Cons: Wouldn’t check the car prior to pick up. Car had dents in the door, said they had video of it but would have been more at ease if they took the time to look at it with me and mark it on the paperwork.

Pros: at the airport

Cons: used before and always been good. this time the car was terrible

Pros: Quick refund of deposit(2days)

Pros: great staff and costumer service

Cons: the only bad thing was the screen wipers were damaged and it was difficult to clean the windscreen in the mornings from inside the car due to the dust that accumulates in the cars in Lanzarote overnight. I had to wash it myself on the outside of the car every morning and sometimes afternoon. But this problem is very small. Overall, the car rental was excellent.

Pros: very quick drop off at Lanzarote airport + money locked on the credit card was refunded very quickly.

Cons: There was a queue when we arrived at the TopCar desk on 07/07 approx 6.30pm + only one side of the TopCar desk was being used - despite a memeber of staff sitting at the other side of the desk but not processing car pick ups. We had to queue for approx 30mins at the TopCar desk as the processing time for each car pickup was very slow.

Pros: It was cheaper in the current market.

Cons: Too expensive for poor car overall, body work poor, brakes poor and noisy and need overhauled,

Pros: drop off was smooth

Cons: car was quite old. roll up windows in the back

Pros: good service

Cons: Queue at desk at collection, approx 20min delay

Pros: Excellent car

Cons: The queue at the airport were the longest by far of all the rental companies

Cons: The car was alit smaller than we expected. Was advertised as an intermediate size but we could hardly fit the cases in. I was having to also go into first gear to get up hills there was no power at all.

Pros: They made the pick up and drop off hassle free.

Cons: I would prefer if the tank was full.

Pros: Polite and helpful

Pros: Easy to use service

Cons: Nothing

Pros: friendly and efficient staff

Cons: car needed serviced and brake pads needed replaced

Pros: Friendly and efficient. The Guide to Lanzarote downloaded from the confirmation email was easy to read and informative, along with pictures and maps.

Pros: Quick and easy pick up and drop off, super friendly staff!

Cons: Lack of inspection records had me a bit anxious, but that’s due to bad experiences with other agencies in the past. Overall a great rental experience :)

Pros: Very old car - 65000 on the clock!

Pros: Quick service at airport and car was in good condition got full deposit back too

Cons: the price 160 pounds ,last year was only 65 pounds ,but could not go because of covid .

Pros: Simple booking process, good price.

Cons: The car was quite extensively damaged (multiple minor bumps and scratches), took time with the agent to record all the damage, it was a concern about the deposit however in the end this was return quickly and without issue.

Pros: Price, friendly staff.

Cons: No body panel damage check list sheet on uplift, client responsibility for taking picture evidence of existing road damage to cars, mine had approx 10 -14 minor damage dents scratches scuffs etc. No one and no way to sign off on damage?

Pros: The friendly staff who were all very helpful

Cons: Perhaps the cars need to be maintained or replaced more often. We got back to the hotel and parked next to another Top Car which had a tyre that was bald down to the metal casing. Please see this as constructive criticism but also with serious consequences to your customers

Pros: Great provider, very nice and helpful personnel

Pros: time spent for picking up and dropping of the car

Cons: many small cuts and bruses on the car. not specifically documented. gave me an uneasy feeling untill I dropped the car off.

Pros: Very efficient english speaking friendly staff

Cons: Nothing

Pros: Efficient friendly staff, easy booking system, clean car.

Pros: Process was very simple and clear

Cons: We booked a Hyundai Tucson as we know this fits all the luggage for 4 people. However we were given a VW TROC which was not suitable for the luggage

Pros: Quick and friendly

Cons: Car child seat very old/frayed. Front tyres with no tread left.

Pros: As previously stated

Cons: Cost considerably more expensive than in previous years

Pros: Efficient

Cons: Nothing

Pros: everything was first class - quick and efficient

Cons: cost of rental but that's across the island at the moment but hopefully the fleet of cars by rental companies will come up to what they used to be sometime soon

Pros: Till present day Im waiting for returning caution fee 650eur

Pros: Price and drop off.

Cons: Long wait for pickup. Credit card charged for deposit so paid bank charges.

Pros: quick and efficient

Cons: car itself qite badly scratched on bumpers etc no documentation or pictures of this taken by topcar when we picked this up - made us feel nervous that we would be blamed for existing damage we took our own time stamped pictures

Cons: The car was not in good condition and lots of bodywork damage cigarette burns in seats was not what we expected after paying 250 for hiring it

Pros: Simple process to collect and return car.

Cons: The condition of the exterior of the car was poor and it is quite high mileage at 76000km

Pros: Friendly.

Cons: Car had a defective headlight otherwise fine.

Pros: very good overall speed of transaction

Cons: need to have full name on credit card(most only print initial) and you charge full deposit rather than hold it on credit card like hotels etc