Lanzarote Airport (ACE), Lanzarote, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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TopCar at Lanzarote Airport

Arrecife Ciudad, s/n, 35500 Arrecife
0034 828 913 118
Pick-up instructions
Our office in Lanzarote airport is located 5 kilometres from Arrecife, the capital of the island, between the municipalities of San Bartolomé and Tías. The access to the airport is through the highway Arrecife-Yaiza (LZ-2). We can find two offices in each of the arrival terminals T1 and T2.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Italy
Citroen C3 Aircross
July 15, 2024

Pros: Car cleanliness, type and general condition of the car

Cons: The booster seats required for our children were not in the car and it was necessary for us to return the next day to the airport to get them

United Kingdom
Fiat 500
July 15, 2024

Pros: Car got a puncture and we got a replacement car within an hour. Great service. Nice people. Great value for money. Would highly recommend.

United Kingdom
Volkswagen Caddy
July 11, 2024

Pros: No hidden costs

Cons: all great

United Kingdom
Hyundai i10
July 8, 2024

Pros: It was as efficient as could be expected. Fortunately we know our way around Arrecife airport or I think it would have been a problem finding the car.

Cons: The outside of the car wasn’t clean. The engine had very little power. Barely made it uphill

Belgium
Fiat 500
July 6, 2024

Cons: There were a lot of scratches, chips and dents that were not marked on the acceptance form

United Kingdom
Hyundai Bayon
June 22, 2024

Pros: Efficient and trouble free collection and drop off.

United Kingdom
Toyota Corolla
June 20, 2024

Pros: Quick and easy

Belgium
Dacia Duster
June 18, 2024

Pros: Dropping off was easy and fast.

Cons: The fuel tank wasn't completely full when I entered the MG car instead of the Dacia Duster. The MG had some scratches and accelerated very slowly.

United Kingdom
Hyundai Bayon
June 11, 2024

Pros: Unbelievable value. An almost new mini countryman with wireless apple CarPlay for navigation for under £50 for the week

Cons: Nothing

United Kingdom
Toyota Aygo
June 9, 2024

Pros: Very efficient

Cons: Nothng

United Kingdom
Citroen C3
June 2, 2024

Pros: It was a good price

Cons: Scratched car

France
Fiat 500
June 1, 2024

Pros: Véhicule fiable

Cons: Les hôtesses ne parlaient pas du tout français

United Kingdom
Audi Q2
May 30, 2024

Pros: Quick easy and efficient

United Kingdom
Seat Arona
May 26, 2024

Pros: Easy quick and hassle free

Netherlands
Citroen C3
May 25, 2024

Cons: Car windscreen was dirty. Car was scratched all over and there was no water in the window washer

United Kingdom
Volkswagen Polo
May 21, 2024

Pros: The branch was in the terminal so easy to locate.

Canada
Kia Stonic
May 20, 2024

Pros: Get the insurance. I got 2 door dings and a scrap on the front passenger bumper from people in the parking lot of the hotel. No charge. Rental is extremely reasonably priced!!

United Kingdom
Toyota C-HR
May 17, 2024

Pros: Quick service

Cons: The returning guidelines as it was not clear which specific parking entry gate to be chosen and I had to pay 2 times parking charges just to enter and exit before I could find the right gate for top car parking as they were very close by generic car parking

United Kingdom
Citroen C3 Aircross
May 15, 2024

Pros: Quick and efficient

Cons: Car was due a service and had an oil check light on.

United Kingdom
Toyota Aygo
May 12, 2024

Pros: We were worried about damage already present on the car but in the end no concerns at all and the handover quick and efficient.

United Kingdom
Fiat 500
May 10, 2024

Pros: Quick and easy service

Cons: Quick and easy service

United Kingdom
Seat Arona
May 3, 2024

Pros: The return was very simple

Cons: I went to the pick up point initially but had to return to the terminal building to do the paperwork at the counter in the airport

United Kingdom
Citroen C3
May 1, 2024

Cons: Charged the excess rather than it being earmarked on my credit card.

United Kingdom
Hyundai i10
April 27, 2024

Pros: Friendly, indicative staff. Good clean car, albeit missing some power.

United Kingdom
Citroen C3
April 16, 2024

Cons: The child seat booster was not in the car, needed to pick from somewhere else. Took me 15min to find the car as no one told me where it was. The agents are not very useful

United Kingdom
Dacia Lodgy
April 14, 2024

Pros: The lady who greeted us was super friendly and helpful and the cost was low compared to other countries.

Cons: not enough agents to cope with the check-in (which I always find strange because we have to include a lot of info at booking stage and it feels all the same questions and info are repeated. The hire company who gets all this right would always have repeat bookings. To wait over an hour to pick up a car after a 4 hour flight is just not a pleasant way to start any holiday.

Italy
Citroen C3 Aircross
April 6, 2024

Pros: Charge usb didn’t work

United Kingdom
Audi Q3
April 4, 2024

Pros: No problems at all. Simple, easy and just worked as needed.

Cons: Nothing

United Kingdom
Citroen C3
March 29, 2024

Pros: Great service from A to Z

United Kingdom
Mercedes Benz GLB
March 24, 2024

Pros: Everything ran like clockwork - Car was as advertised and exceeded my expectations Clean Fast process Alternative option to putting a large deposit - pay a small fee which covers everything. After doing that I asked if there was any damage to the car I should know about and the agent seemed a little confused - sir you have full insurance it doesn’t matter. Made me laugh as they had a fair point. Returning car was simple, drop keys off job done. Would definitely hire via top car again

Cons: Nothing

United Kingdom
Skoda Kodiaq
March 24, 2024

Pros: Hassle free

Cons: Nothing

United Kingdom
Fiat 500
March 23, 2024

Pros: smooth and efficient

Cons: exterior of car not well cleaned

France
Fiat 500
March 20, 2024

Cons: Une matinée bloqué à l'hôtel pour attendre un véhicule de remplacement arrivé avec la dépanneuse alors que nous étions à 10 minutes du loueur Difficile de trouver la navette pour aller chez le loueur

United States of America (USA)
Hyundai i10
March 18, 2024

Pros: They were super responsive and helpful throughout the process of getting, having, and returning the car!

United Kingdom
Citroen C3
March 18, 2024

Pros: Everything

Cons: Nothing

United Kingdom
Citroen C3
March 12, 2024

Pros: Efficiency of staff and eagerness to help

Cons: Rather showing signs of a hard life.

United Kingdom
Fiat 500
March 11, 2024

Pros: Super efficient

Cons: The car was too weak

Latvia
Fiat 500
March 11, 2024

Cons: When I get the car, after 500 meters tire pressure indicator light showed up in instrument panel. There is nail in rear left tire. Please fix it. Otherwise Im very satisfied with car and service.

United Kingdom
Citroen C3
March 8, 2024

Pros: Easy to deal with.

United Kingdom
Dacia Duster
March 7, 2024

Pros: Fast and efficient

Cons: Nothing

Slovenia
Volkswagen Polo
March 4, 2024

Pros: Easy to use website, fast at picking up and dropping off.

Cons: The tank was not full as it should be.

United Kingdom
Citroen C3
March 2, 2024

Pros: Very quick and easy. Short walk from terminal to pick up car. No hard sell on extras. Easy drop off. Helpful staff.

Cons: Nothing.

Slovenia
Fiat 500
February 26, 2024

Pros: Good location for take and return the car.

Cons: Waiting 1,5 hours to get the car. Not enough employees working in the office.

Spain
Volkswagen Polo
February 22, 2024

Cons: Old vehicles that don't have USB-C connectors, and the USB-A connector for Android Auto wasn't working well

United Kingdom
Hyundai Bayon
February 22, 2024

Pros: Poor and very long collection then no guidance in car park to find car

United Kingdom
Fiat 500
February 19, 2024

Pros: Friendly staff

Cons: The car was marked with scratches and a dent which i took photos of. These were not indicated in the document. This would be a concern for when handing back the car.

United Kingdom
Dacia Duster
February 19, 2024

Pros: Very quick to collect and drop off the car

Cons: The car was ok but not great - a number of dents and knocks (like a lot of cars on the island to be fair), the rear view mirror was faulty and it wasn't that close to what we were expecting.

Spain
Volkswagen Polo
February 17, 2024

Pros: Easy, quick and safe.

Germany
Citroen C3 Aircross
February 14, 2024

Pros: Very easy service . Everything was ok . Easy pick up and easy drop back . We were very happy .

United Kingdom
Citroen C3
February 11, 2024

Pros: The queue to collect the rental car is excessive - you would be advised to have all the checks and paperwork done before collection so that the customer can just collect the keys

United Kingdom
Citroen C3
February 8, 2024

Pros: Took quite some time to find the car on arrival As not given a bay number

United Kingdom
Toyota Corolla
January 29, 2024

Cons: Deposit amount was charged and not blocked.

United States of America (USA)
Citroen C3
January 28, 2024

Pros: Car was new with great safety features

Cons: Very strong air fresher smell in car which lingered for the whole week

United Kingdom
Citroen C3
January 26, 2024

Pros: The car

Cons: Slow pick up took an hour

Czech Republic
Fiat 500
January 26, 2024

Pros: Car cleanliness.

Cons: Long pick-up lines. Pickup took 1.5 hours. The car did not have a spare wheel. Empty tire repair container. The replacement car after the puncture arrived in 2 hours. It didn't have a full tank.

United Kingdom
Toyota Yaris
January 18, 2024

Pros: Quick

Cons: Not that friendly

United Kingdom
Citroen C3
January 14, 2024

Pros: Easy to drop off

Cons: Massive queue on pickup & car was difficult to drive

Ireland
Hyundai i10
January 13, 2024

Pros: Polite clear and professional staff.

Cons: 1.5 hour wait time to pick up.

Spain
Fiat 500
January 11, 2024

Cons: They never explain anything about drop off. When called to ask, I could not reach them and had to go personally to the office to ask my questions

Belgium
Citroen DS4
January 10, 2024

Pros: All done online in an easy way. Clear process, I got exaclty the car I requested. No last minute fee added which I really appreciate because the last thing you want to do after a long flight is fighting about the terms of your contract.

Cons: It was not easy to find the car upon arrival. Have a map of the parking showing where the Top Line cars are and where the numbers are. The car smelled strongly of perfume. It was a bit off putting for us because we are sensitive to such strong smells.

United Kingdom
Hyundai Bayon
December 23, 2023

Pros: Efficient pick up procedures.

Cons: Car had numerous chips and scrapes . Car hadn’t been cleaned properly as my child found a used vape in one of the rear door pockets.

United Kingdom
Citroen C3
December 22, 2023

Cons: Car had tyre pressure alarm and no windscreen water

Spain
Toyota Corolla
December 18, 2023

Pros: Great customer service agents in person and by telephone, easy to navigate insurance policies etc.

Cons: Drop off was a little tricky, car was pretty badly dinged up.

Belgium
Jeep Renegade
December 18, 2023

Cons: Price of babyseat to hi in my opinion

United Kingdom
Mini Cabrio
December 17, 2023

Pros: They were polite and not pressurised to take the extra insurance, they were quite flexible with the return timing as well

Spain
Fiat 500
December 16, 2023

Pros: quick and efficient no hard sell

France
Fiat 500
December 15, 2023

Pros: Very friendly staff very efficient. Car was in good condition and the pick up and drop of was very easy.

Cons: Waiting time to collect the car was about 30 mins due to the que of people.

United Kingdom
Volkswagen Tiguan
December 15, 2023

Pros: Lots of scratches and dents

Cons: Nothing

United Kingdom
Volkswagen T-Roc Cabrio
December 10, 2023

Pros: quick efficient staff and quick pick up of car at airport

Cons: none

United Kingdom
Citroen C3
December 8, 2023

Pros: Very efficient, friendly service

Cons: Long queue

Ireland
Toyota Aygo
December 6, 2023

Pros: Car was good value

Cons: Long queue to pick up car in ACE (Lanzarote). The desk could be accessed from within the departure area and outside it. There was a big queue in the departure area but no queue the other side. The agents never told anybody to go around there to be served. It was only when I asked if I could exit the departure area and go to the other side of the desk that she said yes of course.

United Kingdom
Fiat 500
November 30, 2023

Pros: Clean car and easy drop off. Great value for money.

Cons: Very slow collection process. Seemingly lots of double key entry and no urgency. Despite full to full policy the car was only 60% full.

United Kingdom
Citroen C3 Aircross
November 28, 2023

Pros: Ease of pick up and drop off combined with helpfulness of staff.

Cons: Friendly and efficient

United Kingdom
Citroen C3
November 26, 2023

Pros: Great condition

United Kingdom
Citroen C3
November 24, 2023

Pros: There was a huge delay to take the car because the system was down but they let us return the car with fewer gas as an apology for the inconvenience which was really appreciated. Very kind and thoughtful personnel!

United Kingdom
Fiat 500 Cabrio
November 24, 2023

Pros: everything

Cons: nothing

United Kingdom
Mini Cabrio
November 22, 2023

Pros: Great car loved driving it.

Cons: A very long wait to pick up the car and the girl didn’t explain the deposit properly saying it was insurance when we’d already paid for insurance. Her directions f where to get the car weren’t great either.

United Kingdom
Citroen C3 Aircross
November 15, 2023

Cons: Having to leave 900 Euros deposite even when taking out extended insurance with Discovery cars.

Norway
Citroen C3
November 12, 2023

Pros: Good price to quality ratio, friendly staff.

Spain
Fiat 500
November 10, 2023

Pros: Good rates, clean & tidy car

United Kingdom
Citroen C3
November 8, 2023

Pros: Excellent recovery service following puncture

United Kingdom
Skoda Kodiaq
November 4, 2023

Pros: Quick drop off

Cons: I ordered a large 7 seater automatic SUV. I was given a midsized manual SUV. It was too small to comfortably fit my family of five and luggage in and having the gearstick on the right hand side made it difficult to drive

United Kingdom
VW Transporter
October 30, 2023

Pros: Nice staff on check in desk close car pick up point

Cons: Returning the car out of hours wasn’t the easiest

Germany
Toyota Aygo
October 22, 2023

Pros: It was a basic car

Cons: Tank wasn't full & they didn't want to mention existing damages in the contract, they had it in their system they said

United Kingdom
Citroen C4 Grand Picasso
October 20, 2023

Pros: The cost

Cons: Service is horrific - refused paperwork at drop off. Told me all was fine as long as fuel had been topped up. And then took a security deposit deduction with no explanation and unable to contact TopCar to discuss as they do not offer phone support. I am over £200 out of pocket.

Ireland
Kia Stonic
October 19, 2023

Cons: The baby seat was not great.

United Kingdom
Toyota C-HR
October 19, 2023

Pros: We got a car

Cons: They took a payment from my credit card for the deposit when the t& C's provided clearly state the deposit will be Blocked from your card

United Kingdom
Toyota C-HR
October 18, 2023

Pros: Returning the car was easy

Cons: A long wait at the airport collection desk. A long wait in the car park for the car to appear. A message during our rental that TopCar needed to change our vehicle.

United Kingdom
Dacia Duster
October 13, 2023

Cons: over 1 hour wait in queue at Airport desk

United Kingdom
Renault Clio
September 27, 2023

Pros: Efficient and hassle-free experience from start to finish.

Cons: All good.

United Kingdom
Fiat 500
September 25, 2023

Pros: Liked everything.

Cons: Non

United Kingdom
Renault Clio
September 25, 2023

Pros: Speed, friendliness and professionalism.

Italy
Fiat 500
September 25, 2023

Pros: Overall high Efficiency, great money value and amazing customer care.

Cons: A little bit of line when you arrive at late hours.

United Kingdom
Citroen C3
September 22, 2023

Pros: Quick puck up and drop off

United Kingdom
Citroen C3 Aircross
September 6, 2023

Pros: Upgrade to a bigger car

Cons: It was slow at pick up. Despite no queue took over 40 mins to arrange the paperwork.

United Kingdom
Audi Q3
August 24, 2023

Pros: Super efficient. Super quick to pick up and drop off. Car parked very close to terminal. Brand new car.

Cons: Nothing.

Portugal
Citroen C3
August 24, 2023

Pros: Everything.

Cons: The refund of 500€ it takes more than 24 hours.

United Kingdom
Seat Arona
August 23, 2023

Pros: Really helpful at the collection desk. Really quick to pick up a car with 2 drivers (2nd included in price). Great

Cons: The actual car was a bit battered. Nothing to acknowledge this on collection, so I took photos / video in case there was a problem on return - to be fair, there wasn't.

France
Renault Clio
August 14, 2023

Pros: Nothing

Cons: Renting a car in this state is scandalous and disrespectful

United Kingdom
Renault Captur
July 31, 2023

Pros: A quick and easy pick up and drop off process. The staff were friendly and efficient.

Cons: The car was a bit dusty but it's that kind of climate. No built in sat nav but we just used Google maps.

United Kingdom
Renault Captur
July 30, 2023

Pros: Simple deposit

Cons: Car had some damages.

United Kingdom
Hyundai i10
July 21, 2023

Pros: Good customer care

United Kingdom
Dacia Lodgy
July 19, 2023

Pros: easy and friendly

Cons: struggled to find car initially

United Kingdom
Citroen C3 Aircross
July 18, 2023

Pros: Good service but slow on refunding security deposit ! Still waiting !

Canada
Volkswagen Caddy
July 17, 2023

Pros: Got what I booked.

Cons: Took a long time in the airport to get my car.

Czech Republic
Citroen C3
July 10, 2023

Pros: Everything quick and easy, car in a great condition, childchair included out of charge.

United States of America (USA)
Volkswagen Polo
July 9, 2023

Pros: TopCar was easy and efficient to work with. We had no problems renting or returning our car. Great value for the cost, too!

Cons: Nothing! Car had one dent in front when we received it, but it wasn’t an issue besides cosmetic.

United Kingdom
Citroen C4 Grand Picasso
July 7, 2023

Pros: Easy pick up and drop off

Cons: Easy to find desk in airport and easy collection

United Kingdom
Toyota Aygo
July 3, 2023

Pros: Very quick and easy. Great staff.

Cons: The only thing is that the car was very cumbersome. No power steering and very slow acceleration made it a bit difficult to drive. Other than that, service was excellent and a good price!

United Kingdom
Citroen C3
July 2, 2023

Pros: Everything..superb

Cons: Excellent staff very quick efficient..well done

United Kingdom
Citroen C3
June 27, 2023

Pros: Friendly office staff with good English.

Cons: It was not easy to find the car and was not clear to where it should be returned.

United States of America (USA)
Citroen C3 Aircross
June 18, 2023

Pros: Good. Thanks very much. I suggest you print off a plan (doesn't need to be fancy) and mark car's location. Other companies usually do this...

Cons: see above - unsatisfactory finding car in the dark -after traveling 12 hours and to then drive to Playa Blanca

Hong Kong
Nissan Juke
June 17, 2023

Pros: Quick service

Cons: An actual rental car was a different model as I booked.

United Kingdom
Nissan Qashqai
June 11, 2023

Pros: Good location

France
Toyota Aygo
June 8, 2023

Pros: It's a second time that I used this company ten months before and it's a second time that I'm absolutely satisfied. Great no !

United Kingdom
Volkswagen Caddy
June 8, 2023

Cons: Windscreen wiper needed replacing. Staff weren't the most friendliest

United Kingdom
Citroen C3 Aircross
June 5, 2023

Cons: Staff not that friendly - I was ignored at one desk until I went to another - don't know why as the next person to arrive was served

United Kingdom
Toyota Corolla
June 5, 2023

Pros: The car was value for money compared to competitors.

Cons: Empty beer bottles under seats, staining on seats, damage to car and when I pointed out all the damage I was told I had paid the extra insurance so not to worry about it - I wasn’t convinced the extra insurance was value, but given this response……..

United Kingdom
Nissan Juke
June 5, 2023

Pros: Easy to find in Lanzarote airport and helpful staff

Cons: Car was old - I didn’t receive a copy of the signed hire paperwork when we rented the car and I still have an €800 fee on my credit card with no idea when it will be returned to me?

Ireland
Dacia Lodgy
June 2, 2023

Pros: Quick service, staff were efficient

Cons: Car provided was awful

Belgium
Mini Cabrio
June 1, 2023

Pros: car new and fantastic

United Kingdom
Volkswagen T-Roc
May 31, 2023

Pros: When collecting the car the staff member I dealt with was very efficient and friendly it took roughly 15 minutes from getting our bags to, to picking up the keys and being in our car leaving the airport.

Ireland
Renault Clio
May 24, 2023

Pros: Easy check-in service and very convenient having it in the airport terminal

United Kingdom
Citroen C3 Aircross
May 21, 2023

Pros: Web nice and promising, customer service nice and smiling, prices r ok .

Cons: Didn't receive what I booked as get way smaller car for four people and with luggages . At the end same car could get for way cheaper. Second for rental company advice. Make signs where company cars and numbers, rather than walk and look for it ,that's so simple for you guys to do.

Ireland
Citroen C3
May 18, 2023

Pros: People were excellent

United Kingdom
Citroen C3 Aircross
May 8, 2023

Pros: Price and delivered great car and child seat

United Kingdom
Citroen C3 Aircross
May 8, 2023

Pros: Very cost effective rental.

Cons: The tyres on the vehicle were very worn

Netherlands
Renault Captur
May 7, 2023

Pros: Reasonable Price, Clear Instructions.Top Car was amazing in service

Cons: Discover car's Own Office would have been better

United Kingdom
Renault Megane
May 2, 2023

Cons: The car received was of poor quality, with lots of marks over it and missing hub cap. No pick up check was carried out with the top car reps. When returning the car the rep claimed there was new marks on the car and we needed to pay over 200 euros in damages. Very unprofessional not to go over car together and fill in an agreed damage form, niavity on my part not to photo the car myself beforehand but had no problems in past renting cats. I don't believe damage was caused during our rental.

United Kingdom
Citroen C3
April 30, 2023

Pros: Many scratches and drivers seat stained with what appeared to be shown.

Cons: The method of recording damage on the staffs mobile phone this was not recorded on the contract paperwork.

United Kingdom
Audi A1
April 29, 2023

Pros: The car was great , but was bit dirty outside

Cons: Excellent

United Kingdom
Citroen C3 Aircross
April 20, 2023

Pros: Car was in great condition

Cons: It took almost an hour to collect the car, the child seat was not easy to fit and did not feel confident in its use. The drop off instructions were non existent and there was no available bays to leave the cars and no instructions were to leave the keys.

Slovakia
Dacia Lodgy
April 15, 2023

Cons: Price and condition of the car

United Kingdom
Citroen C3
April 3, 2023

Pros: Staff were efficient. So easy to collect and return the car.

Cons: The car itself had a few scratches at time of pick up. The representative said it was for me to document these by taking photos. I felt that the representative should have shown me what was wrong. I felt that if I missed anything, then the blame would have been put on me for the damage.

United Kingdom
Citroen C3
March 31, 2023

Pros: Everything went smoothly. No problems

Ireland
Volkswagen T-Roc
March 22, 2023

Pros: Everything else was perfect; lovely car, very efficient and pleasant staff going and returning, couldn't ask for better.

Cons: There was no car manual in the car, so we had to look up some items on the internet eg how to remove the childlock on the back doors

United Kingdom
Volkswagen T-Cross
March 20, 2023

Pros: No problems all done with speed and efficiency

United Kingdom
Renault Captur
March 17, 2023

Pros: Efficient and courteous check-out. Effortless return and friendly staff. The car was new, clean and good to drive.

United Kingdom
Volkswagen Polo
March 16, 2023

Pros: Friendly staff

Cons: Car we picked up had a fault with rear lights, however it was swiftly replaced by a better class car.

United Kingdom
Citroen C3
March 10, 2023

Pros: Good value for money

United Kingdom
Renault Clio
March 8, 2023

Pros: Everything

Cons: Nothing - all was good.

United Kingdom
Volkswagen Caddy
February 25, 2023

Pros: All worked well, particularly a puncture on the first day. We waited an hour after calling top car, then a lorry arrived with another vehicle. Quick swop then we were on our way again. Also baby seat and 4 hour extension at no additional charge.

Ireland
Volkswagen T-Roc Cabrio
February 23, 2023

Pros: Nice staff, easy pick up

United Kingdom
Volkswagen Polo
February 20, 2023

Pros: It was quick and everything was ready for collection

United Kingdom
Renault Captur
February 18, 2023

Pros: Easy and quick for customers who know what they’re doing.

Cons: Long queue

Finland
Citroen C3
February 15, 2023

Pros: Car was available

Cons: We got special price from Discovery/Topcar, let me say 10% lower than the best offer that far. When we got the car, it was 7 years old Peugeot 208 (they claim that it is still category B, I was expecting Citroen C3 as reference car) 71.000 km driven, seats were bit dirty, breaks didn't act as expected and overall impression of the car was very low. So my conclusion was that this was punishment of good "offer".

United Kingdom
Citroen C3
February 13, 2023

Cons: Wait and rental desk. Very slow desk.8uk98888ķ

United Kingdom
Toyota Aygo
February 11, 2023

Cons: A long queue to pick up the car

United Kingdom
Toyota Aygo
February 6, 2023

Pros: Great service. Very easy to use from pick up to drop off. Friendly customer service. Clean car in excellent condition. Would use again.

United Kingdom
Toyota Aygo
January 30, 2023

Pros: See above

Cons: None

Slovenia
Citroen C3
January 23, 2023

Pros: Very friendly stuff, they were all out of cars of our category, so they give us better car. The car was really good, in perfect condition

Estonia
Citroen C3
January 21, 2023

Pros: Fast and easy

Cons: The tank was 4/5 instead of full

France
Citroen C3
January 18, 2023

Pros: Amabilité et clarté

United Kingdom
Volkswagen T-Cross
January 13, 2023

Pros: Easy & quick.

Cons: Only was told about the 800€ deposit when we arrived to pick up car

United Kingdom
Toyota Aygo
January 12, 2023

Pros: smooth service and great car overall very happy

Cons: nothing

United Kingdom
Citroen C3 Aircross
January 5, 2023

Pros: Efficient, friendly and good value for money

United Kingdom
Citroen C3 Aircross
January 2, 2023

Pros: Everything was easy and smooth. Car seat was ready and staff were helpful.

Cons: The car was a little tired

United Kingdom
Renault Captur
January 1, 2023

Pros: Airport collection and return Cost No hidden charges English speaking agents No waiting to collect car

Cons: Finding the car on carpark was the only negative given the different car companies there were lots and lots of cars, it was OK once we knew we were looking.

United Kingdom
Citroen C3
December 28, 2022

Pros: Car was good standard and return very efficient

Cons: We had to wait for our car despite being an hour later than booked

United Kingdom
Toyota Aygo
December 23, 2022

Pros: Great service showing a range of deals on offer

Cons: Nothing

United Kingdom
Audi Q2
December 18, 2022

Pros: Nothing

Cons: Everything

United Kingdom
Toyota Aygo
December 15, 2022

Pros: Very good service at the airport desk on arrival, with both guys having a great relaxed attitude and no hard sell for any additional products.

Cons: Whilst dropping off the car another driver drove over my rucksack whilst moving the car next to mine badly damaging my prescription glasses and denting my Bose headphones. Didn't realise the damage until inside the airport.

United Kingdom
Citroen C3
December 3, 2022

Pros: Quick and easy

Portugal
Renault Captur
December 2, 2022

Pros: tudo bom

Cons: 0000000

United Kingdom
Citroen C3 Aircross
November 30, 2022

Pros: Very polite. And spoke superb English.

United Kingdom
Volkswagen T-Roc
November 21, 2022

Pros: Very clean and well maintained car. Easy to drive.

Cons: They wouldn't honour the deposit that I'd paid through Discovercars.com, costing me a lot more money than I had budgeted for.

Italy
Citroen C3 Aircross
November 3, 2022

Cons: To wait almost 2 hours (!?!) in a queue to pick up the contract and the keys. No way!

United Kingdom
Renault Trafic
November 3, 2022

Pros: Staff very friendly and helpful

Cons: Nothing

United Kingdom
Citroen C3
October 30, 2022

Pros: Lovely staff, greeted with a smile and allowed us to drop slightly later due to a delayed flight home

United Kingdom
Renault Captur
October 29, 2022

Pros: Nice clean car, hassle free

Cons: Time to pick up took a while, lady at service desk busy chatting to colleagues despite a large queue of people waiting. Also didn’t have any GPS available despite us booking it in advance.

United Kingdom
Citroen C3
October 27, 2022

Pros: Excellent quick friendly customer service

Cons: N/A

United Kingdom
Citroen C3
October 12, 2022

Pros: Fast and friendly.

United Kingdom
Toyota Aygo
October 12, 2022

Pros: Good price, not to impressed with vehicle at first but it did the job, the polish guy who took the return was excellent a credit to your company.

Cons: Don't understand why you bank the deposit, usually the card is on standby when I saw you bank the deposit and card company charged I was a annoyed, now the deposit has been returned with the charge it hasn't worked out to bad, just a stressful procedure.

United Kingdom
VW Caddy
September 30, 2022

Pros: Quick,easy and helpful

United Kingdom
Renault Captur
September 22, 2022

Pros: Friendly staff. Very helpful Were attentive and good with kids slowing the process down

Cons: The condition of the car wasn't that good. Air con in the car didn't work very well

United Kingdom
Citroen C3
September 1, 2022

Pros: Ease of booking, location of collection/drop off and smooth process.

Cons: Nothing.

United Kingdom
VW Polo
August 31, 2022

Pros: Very close to bag pick up and no queue

United Kingdom
Renault Megane
August 30, 2022

Pros: Seem less processing

Cons: Nil

United Kingdom
Toyota Aygo
August 26, 2022

Pros: Quick and easy to find desk. Friendly staff.

Cons: Car was just terrible. Had to take loads of photos to cover ourselves due to amount of paint chips and dents prior to leaving with car.

United Kingdom
Renault Megane
August 21, 2022

Pros: when needed a replacement due to the brake pads being worn out, they collected the car by transporter and replaced the car within 2 hours

Cons: very slow check in, agents on public side of desk. no visible car condition prior to release

United Kingdom
Toyota Aygo
August 13, 2022

Pros: The car was great for what I needed.

Cons: I had to pay insurance twice.

Netherlands
Citroen C3
August 12, 2022

Pros: Snel afgeleverd

Cons: Claxon auto werkt niet

United Kingdom
Citroen C3 Aircross
August 12, 2022

Pros: speed of service

Cons: price but all companies are the same at the minute

United Kingdom
Renault Captur
August 11, 2022

Pros: Very straight forward, deposit returned without hesitation.

Cons: Wouldn’t check the car prior to pick up. Car had dents in the door, said they had video of it but would have been more at ease if they took the time to look at it with me and mark it on the paperwork.

United Kingdom
Citroen C3
August 5, 2022

Pros: at the airport

Cons: used before and always been good. this time the car was terrible

United Kingdom
Toyota Corolla
July 29, 2022

Pros: Quick refund of deposit(2days)

United Kingdom
Toyota Aygo
July 26, 2022

Pros: great staff and costumer service

Cons: the only bad thing was the screen wipers were damaged and it was difficult to clean the windscreen in the mornings from inside the car due to the dust that accumulates in the cars in Lanzarote overnight. I had to wash it myself on the outside of the car every morning and sometimes afternoon. But this problem is very small. Overall, the car rental was excellent.

United Kingdom
Renault Captur
July 25, 2022

Pros: very quick drop off at Lanzarote airport + money locked on the credit card was refunded very quickly.

Cons: There was a queue when we arrived at the TopCar desk on 07/07 approx 6.30pm + only one side of the TopCar desk was being used - despite a memeber of staff sitting at the other side of the desk but not processing car pick ups. We had to queue for approx 30mins at the TopCar desk as the processing time for each car pickup was very slow.

United Kingdom
Renault Clio
July 21, 2022

Pros: It was cheaper in the current market.

Cons: Too expensive for poor car overall, body work poor, brakes poor and noisy and need overhauled,

Gibraltar
Citroen C3
July 20, 2022

Pros: drop off was smooth

Cons: car was quite old. roll up windows in the back

Ireland
Citroen C3 Aircross
July 11, 2022

Pros: good service

Cons: Queue at desk at collection, approx 20min delay

United Kingdom
Mazda CX3
July 6, 2022

Pros: Excellent car

Cons: The queue at the airport were the longest by far of all the rental companies

United Kingdom
Skoda Fabia STW
June 14, 2022

Cons: The car was alit smaller than we expected. Was advertised as an intermediate size but we could hardly fit the cases in. I was having to also go into first gear to get up hills there was no power at all.

Slovenia
Toyota Aygo
June 3, 2022

Pros: They made the pick up and drop off hassle free.

Cons: I would prefer if the tank was full.

United Kingdom
Seat Ibiza
June 1, 2022

Pros: Polite and helpful

United Kingdom
Renault Captur
May 28, 2022

Pros: Easy to use service

Cons: Nothing

United Kingdom
VW Golf
May 28, 2022

Pros: friendly and efficient staff

Cons: car needed serviced and brake pads needed replaced

United Kingdom
Citroen C3
May 17, 2022

Pros: Friendly and efficient. The Guide to Lanzarote downloaded from the confirmation email was easy to read and informative, along with pictures and maps.

Canada
VW Polo
May 8, 2022

Pros: Quick and easy pick up and drop off, super friendly staff!

Cons: Lack of inspection records had me a bit anxious, but that’s due to bad experiences with other agencies in the past. Overall a great rental experience :)

United Kingdom
Hyundai Tucson
April 29, 2022

Pros: Very old car - 65000 on the clock!

United Kingdom
VW Polo
April 27, 2022

Pros: Quick service at airport and car was in good condition got full deposit back too

United Kingdom
Citroen C3
April 13, 2022

Cons: the price 160 pounds ,last year was only 65 pounds ,but could not go because of covid .

United Kingdom
Citroen C3
April 11, 2022

Pros: Simple booking process, good price.

Cons: The car was quite extensively damaged (multiple minor bumps and scratches), took time with the agent to record all the damage, it was a concern about the deposit however in the end this was return quickly and without issue.

United Kingdom
Toyota Aygo
April 4, 2022

Pros: Price, friendly staff.

Cons: No body panel damage check list sheet on uplift, client responsibility for taking picture evidence of existing road damage to cars, mine had approx 10 -14 minor damage dents scratches scuffs etc. No one and no way to sign off on damage?

United Kingdom
Citroen C3
March 28, 2022

Pros: The friendly staff who were all very helpful

Cons: Perhaps the cars need to be maintained or replaced more often. We got back to the hotel and parked next to another Top Car which had a tyre that was bald down to the metal casing. Please see this as constructive criticism but also with serious consequences to your customers

Slovenia
Citroen C4 Cactus
March 24, 2022

Pros: Great provider, very nice and helpful personnel

Netherlands
Citroen C3
March 21, 2022

Pros: time spent for picking up and dropping of the car

Cons: many small cuts and bruses on the car. not specifically documented. gave me an uneasy feeling untill I dropped the car off.

United Kingdom
Toyota Aygo
March 19, 2022

Pros: Very efficient english speaking friendly staff

Cons: Nothing

United Kingdom
Citroen C3
March 18, 2022

Pros: Efficient friendly staff, easy booking system, clean car.

United Kingdom
Hyundai Tucson
March 11, 2022

Pros: Process was very simple and clear

Cons: We booked a Hyundai Tucson as we know this fits all the luggage for 4 people. However we were given a VW TROC which was not suitable for the luggage

United Kingdom
Mazda CX3
March 8, 2022

Pros: Quick and friendly

Cons: Car child seat very old/frayed. Front tyres with no tread left.

United Kingdom
Renault Megane
February 27, 2022

Pros: As previously stated

Cons: Cost considerably more expensive than in previous years

Spain
Citroen C3
February 17, 2022

Pros: Efficient

Cons: Nothing

United Kingdom
Seat Ibiza
February 16, 2022

Pros: everything was first class - quick and efficient

Cons: cost of rental but that's across the island at the moment but hopefully the fleet of cars by rental companies will come up to what they used to be sometime soon

Poland
Citroen C4 Cactus
February 14, 2022

Pros: Till present day Im waiting for returning caution fee 650eur

United Kingdom
Toyota Aygo
February 1, 2022

Pros: Price and drop off.

Cons: Long wait for pickup. Credit card charged for deposit so paid bank charges.

United Kingdom
Citroen C3
February 1, 2022

Pros: quick and efficient

Cons: car itself qite badly scratched on bumpers etc no documentation or pictures of this taken by topcar when we picked this up - made us feel nervous that we would be blamed for existing damage we took our own time stamped pictures

United Kingdom
Toyota Aygo
January 28, 2022

Cons: The car was not in good condition and lots of bodywork damage cigarette burns in seats was not what we expected after paying 250 for hiring it

United Kingdom
Citroen C3
January 23, 2022

Pros: Simple process to collect and return car.

Cons: The condition of the exterior of the car was poor and it is quite high mileage at 76000km

United Kingdom
Renault Megane
January 17, 2022

Pros: Friendly.

Cons: Car had a defective headlight otherwise fine.

United Kingdom
VW Polo
January 15, 2022

Pros: very good overall speed of transaction

Cons: need to have full name on credit card(most only print initial) and you charge full deposit rather than hold it on credit card like hotels etc

Most Popular Car Rental Deals

Lanzarote Airport
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