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GoByCar at Lanzarote Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice car, upgrade for a small price, friendly people.
Pros: Overall great experience from pick up to drop off. Brand new car with only 200km on the clock.
Cons: Overall great experience from pick up to drop off. Brand new car with only 200km on the clock.
Pros: Great customer service and the trust from the company is excellent. The trust showed is top top. No hidden charges, no messing about.
Pros: lovely lady whom we handed the car over to on return. Very nice car provided.
Cons: A gentleman who was giving the car out could have been more friendly
Pros: Very quick paperwork… no queue.
Cons: Unsure where the bud was located
Pros: Efficient service, pictures of car condition, overall value.
Cons: Difficulty finding pick up mini bus.
Pros: Staff were helpful
Cons: Information on how to get to the bus pick up is not clear. Took a while to find the bus.
Pros: Very courteous, patient inspection of car at pickup and drop off
Pros: Nice and new car
Pros: Very good condition car. Clean offices a professional off site set-up
Cons: Slightly unnerving having to rely on photos of all damaged areas, and responsibility on self to take photos of anything they missed. But all worked out OK. No peprwork at all, so if you don't have roaming enabled then you will not receive the contract and damage photos etc (via email) until you turn it on.
Pros: Quick service, no waiting about
Cons: I have already bought insurance in the initial purchase but the rep made out that I needed to choose between two extra insurance deals which I only found out after I did not need. It wasn’t explained to me clearly and ended up spending more money then I had to. I felt tricked
Pros: Excellent customer service! Explained everything in detail. Was provided with a free upgrade due to them seeing that my mother has mobility issues. Wonderful smiley female taxi driver who wouldn't let you lift a finger. Both women (taxi driver and reception) were persistent and went above and beyond in order to change satnav from Russian to English. Easy to return the car and was completed in a less than 5 mins. Would highly recommend GoByCar Lanzarote to anyone. Wonderful, fantastic service!!
Cons: There is absolutely nothing I didn't like about GoByCar... I cannot fault them and will use them again! They were wonderful and made our holiday with the service provided.
Pros: Despite being told that I have to pay extra money and more than other local car hire charges only at the point of pickup very annoying !!!!!! the person serving me was very sympathetic ….however i would not hire at such an expensive rate again
Pros: Spoke good english
Cons: Tricky to find the Office,
Pros: Courtesy bus to aeroport was useful.
Cons: Got ripped off. Car we booked wasn't ready, so was forced to take a bigger car or wait 2 hours. Wait wasn't an option as had 2 kids with us. Also forced to take extra insurance as they wouldn't take payment from a debit card. Discrimination against those who don't live on credit.
Pros: Good price good car
Pros: Nothing, the initial pick up of the car really left a sour taste.
Pros: Free car upgrade
Cons: Wrong information about meeting point at the airport
Pros: nice car,
Cons: being asked for extra money at collection stage, for additional insurance when i had already paid for insurance when booked online.
Pros: perfect new clean car
Pros: Absolutely awful
Cons: Ridiculous that unless we paid £150 insurance he had to have a credit card to secure our deposit.
Pros: The car was in good condition, easy to drive and overall the process without the credit card issue would have been fairly straightforward.
Cons: Should be able to use a debit card for the security deposit - it cost a bomb when their machines didn't work for my credit card.
Pros: The perfect condition of the car, the agent service
Cons: The pick up and the dropp off Is not at the Airport, you need to take a shuttle
Pros: Efficient and friendly
Cons: Not easy to find the shuttle bus at Lanzarote airport
Pros: The original price was competitive
Cons: The lack of professional handover the hidden extra cover charge. The feeling of being scammed with a major dent not reported on handover sheet until I pointed it out plus other smaller chargeable damage
Pros: Nothing, very poor service.
Cons: Rep just wanted to sell extra insurance cover, advised that any damage, breakdown, flat tyres etc we would be charged for. Went to the car, on my own, to find that there was already several accident marks to the car that were not documented. Rep begrudgingly came out to the car to alter documents but never advised what else to check. On car return rep went over car extensively and said there were scratches under the car, which you had to lie on the floor to see! Then charged £160 for repairs
Pros: Automatic hybrid car
Cons: Outside of the airport. Took to long to setup the car. Overcharged me for a scratch on the bumper.
Pros: Excellent no other words 😜
Pros: Very efficient
Cons: In Lanzarote their base was off airport so spent some time trying to find the minibus transfer.
Pros: It was all very quick and simple, representatives explained everything well and car was all good.