Goldcar at Lanzarote Airport

Pros: Catastrophe

Cons: L'arnaque financière, le paiement imposé de l'assurance et du conducteur supplémentaire pour cause de permis "en mauvais état"

Cons: Car was extremely dirty on inside, very bad rattling noise off engine, no one at car pick up area when we got to car, had to ring the next day to complain

Cons: Charged credit card for entire deposit rather than reserving the money. Poor. Car was dirty inside

Pros: Everything as expected

Cons: Nothing; all good

Cons: The agent told me I didn't have fully comp insurance, which I did have but didn't have the paperwork as I have flown in from the USA. I paid another amount which was quite large. Felt ripped off.

Pros: Agent good manners and helpful.

Cons: Car was dirty and dusty inside with wipers not clearing the window.

Pros: Not pushy on extra insurance

Cons: Nothing not to like

Pros: So good will use again and again

Pros: Good car

Cons: Pick up took 1 1/2 hrs

Pros: Awful experience. Rented a lot of cars during holidays. And never will I choose goldcars again.

Cons: I had to forcefully pay for a basic insurance even though I specifically during the checkout on the website said no to this, only wanting basic coverage with a high self-payment if any trouble would occur.

Pros: All good

Cons: the map of existing bodywork marks didn't map to what as on the car. Not a problem but always a bit petty ...and concerned they will find some spurious scratch !!

Pros: Fast and efficient . No waiting around long

Cons: Car was half full of petrol and I wasn't able to speak with an agent as office had closed at 10 p.m. I have the total milage I covered , but no proof in form of a photo of dashboard showing petrol half full, not one worker at drop off would talk to me about it and now Im being charged €77 for fuel I didn't use. I wont use Gold car again, pretty unreasonable , no picture, no proof, as If I would go to the trouble of arguing about 10 litres of fuel. I dont think I’ll use again

Pros: Speed of Drop-off and easy to find

Cons: Took a very long time to get the car, long queue and most of the time only of agent available. The second agent was constantly busy with other things like helping people with key-and-go (looks like a very unfriendly system if most customers need help with it. Also long time gone and then came back with a handfull of car-keys. Isn't there another employee who can bring the keys if there is a long queue?

Pros: Brilliant as always

Cons: Other customers made the pickup slow at desk in airport

Pros: Value for money, and good service, convenient

Cons: Maybe would like to choose make and model more definitely

Pros: Missselling of insurance and delays in refunding fuel deposit. Did not require additional insurance but was told I had to take it. Advised that the Insurance was €125& fuel deposit €250, Only received €125 fuel deposit refund. Agent scribbled various numbers on a sheet of paper, cross a few of them off and led me to believe that I could only get the car if I paid additional insurance and of the €370 charge I would get a refund of €250. Very disappointed and feel I was conned.

Pros: They are not respectfull

Cons: They didn’t Give me the car I paid I lost my money, my licence wasn’t good for them, I rent whith hertz then and no problem with them Goldcar are stealers

Pros: Perfect, Benjamin was great.

Cons: Nothing, everything was perfect.

Pros: Goldstar was amazing, discovery car was not.

Pros: Friendly and polite.

Cons: Long queue on arrival but queue moved quickly. Plenty of staff serving.

Pros: Speedy pick up and easy to follow documents

Cons: Nothing it was all great

Cons: Waited in line for 2 hours to pick up the car despite everyone being pre booked so the company must have known in advance their likely work at that time. Incorrect / confusing directions given to the car. Car was not good, no rear reverse camera on a car which is other side drive to what I am used to was really not good and gears hard work. Very unimpressed, will not use again.

Pros: Price

Cons: I use goldcar fairly regularly. The price is appealing. Firstly there is always extra marks on the car that have not been noted. Please always film the car with your flashlight switched on to pick up any imperfections. We have quite often being billed on returned to the UK. Those videos coming handy! Also on this occasion I was charged an extra £58 for not to return in the car with a full tank of petrol. I definitely did and they have since dropped the charge. I think they like to try it on.

Pros: Car was well equipped

Cons: The woman on reception was very u helpful. Simply told me there was no car for me, shrugged her shoulders and offered no solution.

Pros: nothing

Cons: Damaged car, which had problems during the hire period. Terrible delivery service. Completely dissatisfied.

Pros: Overall good service

Cons: Not getting the preferred car. The one provided was quite badly scratched.

Pros: Great little Kia Picanto we've received with around 4000km on the odometer. Only one staff working when we picked it up, which was a bit slow, but we were seen to immediately when we dropped it off, and we liked the car given.

Cons: wrong pricing

Pros: I will say is almost level of scamming is going on here, I booked a car, car was full of damages dents scrapes you couldn't put a hand on and not have a dent but that wasn't all, I had my own deposit protection insurance so I didn't want extra insurance from them they asked for deposit I was fine with that,on purchase they add 4.5% mark up car rental was 115punds but they didn't mark up just they marked up deposit and car rental that made car rental 183punds would I recommend someone to you?

Cons: 1) We paid for a bigger car at discovery cars (Skoda Karoq), but they gave us a VW T-Roc. We had 4 bigger luggages and it was difficult to get them in the car, especially we were with 4 persons. 2) 4 other clients in front of me. Only 2 check in persons, and one of them was gone for some time. Also one helped other customer quicker than me (self check in didn't succeed by them, so he did it manually) even if they were later in the row.

Pros: Helpful until the name on the agreement was slightly wrong, then the service was not so good

Cons: All the damage on the car was not on the agreement

Cons: Unfortunately, there was nothing positive about the service. The staff were unhelpful and inflexible, giving no options or support, and seemed to take advantage of the situation knowing I was traveling with family and had no other choice. The experience felt exploitative and unfair, especially regarding the mandatory credit card and forced additional insurance.

Pros: I waited 1 hour stick in a que only 4 people waiting but taken 1 hour to pock up because everybody was confussed what they was gerting charge. Last year i used topcar had no problem.

Cons: Finding the car was hard,, the desk disnt give ua a map just toid us ro go outside turn right. It a big car park??? And returning the veicle was explined how to get back into the car park, we entered p1 instead of p3

Pros: Goldcar representative are rude and not professional. They refused to give us the car we booked

Cons: Everything! This company is a scam

Pros: Easy to find

Cons: Agent assumed I hadnt pre-booked and just wanted to upsell the premium insurance. Didnt speak enough English and told us we didnt have insurance, what she meant was there was a large excess. More interested in upselling than actually realising I had pre-booked and already said no to the premium insurance. It got very confusing as she kept writing numbers on paper. Eventually gave up, didnt collect the car and got one which had a non confusing person, even though I lost the deposit

Pros: Absolutely great service. So quick and easy and incredible value for money.

Cons: Nothing

Cons: Got charged for scratch on car that was already there n pick up will stick to autoreisen from now on

Pros: the speed of check-in and check-out

Cons: the car was smelly and with a lot of scratches

Pros: Helpful at pickup and return

Cons: Got comprehensive insurance beforehand pressure sales to get you to buy there insurance unhelpful arrogant sales rep wouldn't ever book with them again the pressure they try to put on you is terrible

Pros: Being ripped off, nothing

Pros: Very efficient

Cons: Nothing

Pros: Nothing

Cons: Very rude personel.

Pros: Easy no hassle. Research insurance cover options before arrival

Cons: Quick easy and not a reflection of the bad reviews.

Pros: Nothing

Cons: Unhelpful, arrogant attitude.

Pros: Excellent car with friendly service and staff

Cons: Nothing

Pros: The price was very goid

Cons: I had requested a specific car weeks in advance and they weren’t able to fulfill it. Also when handing back the car the staff member tried to blame me for extra marks which were in the car already

Pros: No excessive push to buy extra insurance. Just a question: Would you like insurance or leave deposit?

Cons: Additional hidden cost of EUR 180,- for moving the car from Lanzarote to Fuerteventura, although the "one-way" change of EUR 165,- was already applied. Also the car front window was dirty from inside, making it unpleasant to drive against the sun.

Cons: Really much too slow at pick up

Pros: voiture pas top, petit probleme à la direction assistee et ce n’etait pas le modele esperé

Pros: J ai failli venir au main avec le serveur de Goldcar car vous m avait prélevé mon argent sans que je puisse avoir la voiture MrDuthoit

Cons: Renbourser moi S il vous plaît merci Mr Duthoit tel 0033616152092

Cons: Awful awful awful …on return the staff were looking for scratches etc ….all the scratches were on the car when I collected, fortunately I had photos. Only then did they back off! Make sure you take photos of every scratch and defect when you pick up the car!

Pros: Drop off agent was nice man and he was very efficient.

Cons: Female agent at desk. She tried selling us unnecessary extra cover even though I showed her that I already bought it. She made me extremely stressed about dropping back my car which was totally unnecessary.

Pros: Nothing

Cons: Nothing

Cons: Auto consegnata con lavaggio approssimativo e spazzole tergicristalli danneggiate

Pros: Efficiency at both ends

Cons: Was all good

Cons: Credit card ‘failed’ at the desk to take deposit. My bank later tell me nothing wrong with the card. Apparently only option was to purchase Gold car insurance using debit.

Pros: Fast process and had some of my details from earlier in the year

Cons: Fast process and had some of my details from earlier in the year

Cons: Overcharged for renting a brand new car! I was given an ultimatum - if I didn't pay, I would get a smaller car (unsuitable for my group). Totally unacceptable. Formal complaint raised. Reflects badly (unfortunately) on DiscoverCars, who have provided previously excellent service. GoldCar does not reflect the same service

Pros: friendliness

Cons: Better instructions in how to find the car/location of pick-up point would have helped since the Goldcar parking is on the top floor and at the back of the parking garage and the signage is poor. The car had a loud engine rattle (when started) on collection and developed another rattle at speed over the hire period. No actual mechanical failures and the car drove well but the noises did not inspire confidence.

Pros: Always polite

Pros: Upgraded our car

Pros: Easy to find, pick up and drop off very easy.

Cons: Agent told me they do not accept insurance bought by my self and I had to take theirs. Having this in the back of my mind made me feel uneasy and nervous about having an issue with the car even know I knew I had adequate insurance to cover any potential issues.

Pros: Shocking 😩

Cons: The fact that I was of the understanding that I had paid for a car, insurance and environmental taxes. But when I went to collect the car I was charged for everything again and advised that it would all be refunded apart from the environmental tax. This hasn’t happened and now I’m about to fight for my money back.

Pros: Alexander was very patient when had difficulty finding my details.

Pros: airport terminal pick up

Cons: it is always slow at the desk even though they have all your details

Pros: Price, pick up and drop off.

Cons: Everything great. Only slight negative - I'm not sure car was cleaned.

Pros: Speedy and efficient.

Cons: All good.

Pros: I liked nothing about about gold car service.

Cons: Your agents lie and force you into buying a product you don’t need.

Pros: Ease of finding desk & car

Cons: No screenwash additive so difficult to get screen clean

Cons: Had to wait in a queue to pick the car up at Goldcar for 1 hour 15 minutes

Pros: The service from Golcar was excellent, the staff were really helpful

Pros: The dishonesty shown by both sides to me during my agreement to hire and pay Discover Cars with full insurance and. the failure of Goldcar to honour my agreement with you. Instead I had to pay an additional €495, otherwise I was not getting a car…. The worst experience ever !!

Pros: Worst experience ever.

Cons: Worst experience ever.

Pros: Very friendly staff. Very efficient pick up and drop off.

Cons: Nothing

Pros: Easy pick up.

Cons: The car I received was smaller than what I ordered and it was a struggle to fit 2 cases in the boot.

Pros: Main issue was that car class I booked was not ready as we arrived 30 mins early and agent dealing with it couldn’t say when our car would be ready so offered us best available one which turned out to be okay but smaller class than one I booked

Cons: Quite quick

Pros: Paid for premium insurance but was told when we picked up the car that Goldcar does not recognise the paid premium from Discover Cars, so had to pay a further 242 euros on top of what we had already paid

Pros: Nothing outstanding just the service I've expected

Cons: No fluid in the windscreen washers.

Pros: Free upgrade upon pick-up

Cons: Queueing time at pick up

Pros: I've put some information in the "Did you pay more than expected..." box below for booking D010045287.

Cons: More interested in trying to upsell extra products than actually deal with customers efficiently...when the Goldcar staff could see the queue at his office. Very poor. I've hired at airports all over Europe and never had such abysmal service. I would like a refund to compensate our first evening being ruined and to restore faith in Discover Cars and Goldcar.

Pros: Ease of finding, and pick-up speed. Agent was very nice and helpful

Pros: Agent fine.

Cons: Car was tatty with 67k on the clock.

Pros: Nothing

Cons: We were totally ripped off by the agent once he realised I had not got my driving licence. See my final comment below. In addition the guy taking receipt of the car tried to claim we had damaged it. Until we told him we had photos and a video from the pick up. He then backed off!

Cons: The customer service agent mis-sold me extra insurance when I already said I have external excess insurance.

Pros: As above.

Cons: Nothing.

Cons: Not happy about the hidden charges of €80 forpicking up a car from the airport never paid that before and was not told in advance by yourselves online no at desk. Was persuaded to upgrade to another vehicle which wasn’t any better and was quite heavily charged for taking out additional insurance to cover accidents damage et cetera.

Cons: Pick up agent not very helpful Return agent very good

Pros: Speed and good return process

Cons: Pushing add on insurance at much higher price than rental rates

Pros: Used them before. Quick to collect and drop off.

Cons: The car ran fine but was battered and scratched, making it difficult to photograph as advised when collecting the car. Also, the screen wash bottle was empty - it rained overnight and left a sandy residue on the screen, which then smeared when I used the wipers. Easy to miss, I suppose but worth pointing out.

Cons: As the car was put in the name of the credit card holder not the driver we had to pay for another driver. Not as requested

Cons: Car was a wreck.Windscreen wipers useless

Pros: Clean, nice car and quick ekspedition after the qeue

Cons: Not easy to find drop off

Pros: Helpful staff

Cons: Everything was great

Pros: Nothing, rip off insurance demanded by desk clerk. I had paid for car hire insurance excess in UK for £30 not the 180 euros for the Gold car rep

Cons: Insurance excess demanded by the rep

Pros: Easy access and straight forward

Cons: Add on prices

Pros: Drop off service was effective and friendly

Cons: Fees falsely advertised - very slow service at airport - car booked on website with deposit but ended up counting over €400 for week

Pros: Drop off was easy

Cons: Agent at desk was rude, unhelpful only interested in upselling products

Pros: Nothing

Cons: The fact that they wouldn't release the car unless I took insurance with them, despite my having already purchased insurance through Discover Cars

Cons: Having to pay over and above what I originally paid for.

Pros: Nothing stands out, it was 'just enough'

Cons: See above

Pros: Adequate car for price and what advertised

Cons: Purposely paid more but received less

Pros: Will never use them again. Refused to give me car and have received NO refund.

Cons: Very poor, no car provided, offered no refund, no offer of any help just when we needed it. Stranded at rural hotel for five days with no transport.

Pros: Nothing toke my money for the hire and wouldn't refund it because goldcar wanted to charge me 180€ extra for 6 days hire .

Pros: Terminal pick up and drop off.

Cons: Pressure to purchase their extra insurance even though i already had pre purchased through discover cars. Some people may give in to their persistence.

Cons: They were not keen to look at extra dammage on the car at the time of pick up, wich caused me concern during the trip, all worked out ok though.

Pros: efficiency

Cons: all ok

Pros: Nothing

Cons: Everything - total rip-off

Pros: Very good car for not too much money. Very cheap considering the type of car we had

Cons: It took an hour to collect due to a long queue and only two agents working

Pros: You get what you pay for and it’s a smooth handback

Cons: Waiting to collect the car is always slowwwwwww.

Pros: Quick, efficient and competitively priced.

Cons: Efficient

Pros: Location in terminal

Cons: Too long to collect … only one agent compared to other companies who had 2/3

Cons: €150 refund for fuel during the pick-up. That amount would be released from ur creditcard when u drop the car with full fuel.

Pros: I did not check the car when I picked up as I was fully covered- notwithstanding this they said I marked the car

Cons: Service is one thing being accused of damaging the car is wrong

Pros: Nice wee car despite quite a few scratches and scuffs

Cons: The agent at the desk trying to sell insurance with scare tactics and then on return nobody at the desk at drop off point and when we went to the seat in the airport to leave the keys the two members of staff were terrible and rude

Pros: Nothing

Cons: Unable to rent the car because device was not able to read my CREDIT card

Pros: Just good easy service

Pros: Everything was good

Cons: Nothing

Pros: Easy friendly service

Cons: The car wasnt checked before we took it for damage and there were some scratches and marks

Pros: Very helpful and friendly

Pros: Easy to find the check in desk at the Airport the lady was very quick and pleasant, car was one floor down in the lift and drop off car check took 5mins

Cons: Excellent service all round

Cons: They over charged us. It takes far too long when picking up the car, especially as the vehicle was pre-booked.

Pros: quick helpful service nice car great condition

Cons: no sat nav in car bit of a surprise for make and model of car

Pros: Very quick pick up and drop off

Cons: Nothing, all good

Pros: did a reservation online. but when got to the car hire place they started adding loads of charges, so the price being offered by Discover Cars was not true, so we wasted loads of time getting to car hire place, only to then not be able to afford to rent the car, and Discover Cars still charged us £44.50 for the booking, even though we didn't hire the car. will never recommend or use them again. the prices provided online are a lie.

Cons: did a reservation online. but when got to the car hire place they started adding loads of charges, so the price being offered by Discover Cars was not true, so we wasted loads of time getting to car hire place, only to then not be able to afford to rent the car, and Discover Cars still charged us £44.50 for the booking, even though we didn't hire the car. will never recommend or use them again. the prices provided online are a lie.

Pros: Appalling - found another provider at the airport who provided a fantastic service - will never book with this provider ever again.

Pros: Staff were pleasant and professional. Easy to locate the vehicle.

Cons: Payment price was increased without prior notice from EUR 129.98 to EUR 148.05. The attendant was unable to change the price although agreed this shouldn’t have happened. The vehicle hadn’t been cleaned inside and was very dirty. The vehicle only had half tank of fuel on pickup. I was told to return the vehicle with the same amount but although I returned the vehicle with more fuel I was charged GBP 127.25 fuel fine. Goldcar accredited GBP 75.40 but immediately withdrew GDP 76.00.

Pros: Nice and simple

Cons: The cars air conditioning was broke so had to hang around whilst they found another car.. Should have been checked at turnaround, also the replacement car they gave the windows were filthy... But by that point I just took the car

Pros: Nothing when we arrived at 8.30 the office was shut but should of been open until 10

Cons: Everything

Pros: Very easy, location of desk and car pick up/drop off were excellent, my wife uses a wheelchair so the convenience made things very easy for us

Pros: Waste of time and money- despite gold car saying you can use your debit card they said I’d have to pay for full insurance at an extra £300 - I’m not a fool so left it.

Pros: Friendly and efficient

Cons: Nothing

Pros: The representative at Goldcar was helpful to highlight another car company when I was told that my vehicle was not available.

Cons: The whole process.

Pros: timing, and paperless work hassels

Pros: Modern car, clean, tidy, easy

Cons: As always the suggestion that we required additional insurance upon pick up

Pros: Good price

Cons: Long queue to pick up car

Pros: No problems whatsoever

Pros: Very efficient book in. Nice car and very easy return.

Cons: Nothing. Very saisfied

Pros: I asked for the reservation to be canceled. Never hired the car, and never got my money back.

Cons: I asked for the reservation to be canceled. Never hired the car, and never got my money back.

Pros: Good company to deal with, good car

Cons: The car could do with a service, the engine was a bit lumpy.

Pros: Hidden fees for insurance at airport. Dud not take Amex so was forced to pay insurance fee.

Pros: Efficient and economical

Pros: Their Guy at the desk was great!

Cons: No hesitation in creating a new booking

Pros: Desk on airport. Easy car pickup and drop off

Pros: Both credit cards with £3000 each on declined at the desk and they do not accept business cards therefore they had to cancel the hire forcing me to use public transport.

Pros: Service was good and quick.

Cons: There was discarded sandwich packaging in the centre console. The car was covered in sand when we picked it up, but this was partly to do with atmospheric conditions. Just about every panel on the car was scratched or dented. Although the car did drive as well as you can expect from a Renault.

Pros: Car was filthy on the outside OK on the inside

Cons: Man on return was nasty and unhelpful

Cons: insisting on additional insurance that triples the cost

Pros: Goldcar office overwhelmed. Long queue- not moving. Noted equally long queue for returns. Made other arrangements. I suggest you review your relationship with this company.

Pros: Nothing.

Cons: Rude and unhelpful. Refused to accept my UK driving licence. Claimed I needed IDP. Never had this problem in 30 years. Suspect they had sold car to someone else.

Pros: Gold at were very unhelpful.

Pros: Tried to sell me more insurance which I had taken out and showed proof on phone , thy told me I had to pay airport tax . Then I was offered an upgrade free of charge which I refused and asked why I was offered an upgrade as according to the staff at the airport I had no insurance and didn’t pay the airport tax then to be told that I was good to go and told to enjoy my trip . This all happened when I requested the police to clarify my position .

Cons: All of it

Cons: The final cost was twice the original quote. We paid 136 pounds for petrol which they said they would give back when the car was returned full. It was and we did not get money back

Cons: The lady at the counter insisted I didn't have full insurance when I had already paid for it when I booked. Th2re was also damage on the car which wasn't marked on check sheet. All very stressful.

Pros: Pretty new car, good quality.

Cons: Tried to sell us full cover even though we purchased it through Discover, said they had their own additional cover (we didnt take it). Some damage not shown on the car so it needed to be updated.

Pros: Didn't get a car

Cons: Did not get a car please refund my money

Pros: Easy to pick up car. Handy location at airport.

Cons: Slow service at check in desk and the q

Pros: The car provided was ideal and served the purpose well!

Cons: The assistant who dealt with me tried to extort money out of me, tried to pass me on to another company and the pick up took approx 2 hours. Threatening behaviour if I didn't pay!

Pros: Very good service

Cons: car had over 6 alarms including braking system, ESP, anti collision to name a few. tracking on the steering was out by lots as well

Pros: Easy in airport.

Pros: The helpfulness of the staff & the car was new and clean throughout.

Cons: The time it took to take the hire car out was a little longer. My recommendation is to provide more staff when flights land.

Cons: Representative at Goldcar was blunt and unfriendly with us when we dropped the car.

Pros: They try to sell 144 extra cover despite I was telling them that I was covered also for scratches They stated a police report was on need However when I was reading again the full cover I purchased as an upgrade from Discovercars the full cover states it doesn’t matter how good you are in driving or how safe you have left your car parked since unforeseen accidents can happen So I understood I was full covered even for accidental scratches

Cons: They push to pay extra fir extra cover warning and scaring you that even a 2cm scratch won’t be covered by the full covered upgraded rental price I paid through Discovercars

Cons: Had to wait 90 minutes in the queue to pick it up.

Pros: Location

Cons: The fact they were happy for us to drive away in a non road worthy car , then wasted my time changing it and having to point out to them the damage on the next car . The staff were abrupt and accused me of taking her photo when I was clearly taking photos of the damage on the car

Pros: Quick

Cons: Slight issue described as fuel gauge error which it wasn’t.

Pros: Eens in de parking ging alles vlot. De aangeboden auto was proper en in goede staat. Een vinnige auto.

Cons: Meer dan 2 u moeten aanschuiven voor de pick-up met misschien 15 mensen voor ons! Maar 2 medewerkers aan de balie waarvan 1 niks deed! De dame was ook heel onvriendelijk en toen ik info vroeg over de snelle pick-up die ze ook aanboden, snauwde ze: als het je niet aanstaat, annuleer dan en ga ergens anders. Ook andere klanten snauwde ze zo af. Na bijna 2u aanschuiven, kwam er een 3de medewerker en ging het iets sneller.

Pros: Quick, efficient and friendly

Cons: Nothing

Pros: friendly and goog explenation

Cons: too much administration, takes to long , 10 people before us

Cons: There was not enough parking when it came to dropping it off at the airport.

Pros: Very unhappy with Goldcar rental. Joined by other customers who had same experience.

Cons: Excessive charges not made clear when booking.

Pros: The staff were amazing

Cons: The cost especially the extras

Cons: Being pressured by the company to pay £80 per day insurance

Pros: Good car, good value, quick pick up and drop off

Cons: At check out (inside the terminal and in the car park) we were told to take photos of any damage, which we did. However, the same day we received an email of the original vehicle condition form, from “noreply@goldcar” saying that this form will be considered final if we had not reported any modifications. In fact we were not charged anything extra but receiving this mail is disturbing when one is on vacation

Pros: Very honest company and great staff

Pros: Drop off was efficient, and they checked the car over in 5 mins with no additional charges.

Cons: The server at the pick up desk was very pushy and tried to get me to add on extra insurance, which wasn't required as I had insurance trough Discover Cars. It would have been an additional £150 wasted as the car was checked at drop off and deemed in the same condition as when I picked it up. Luckily Discover Cars warned us when booking that this could be the case, so I am glad I heeded their advice!

Pros: The car was very good value for the week, and the location in Arrecife airport is very easy

Cons: ..her colleague and said, "it's him". She told me I was late, and she was under no obligation to keep my reservation. I told her I called and she said they got no message. She continued with this attitude saying I'm lucky she's giving me the car. At the end, when I received the invoice, I was charged an extra €52,69 for late check in. It was a terrible experience. Also, the child seat had no insert for infant (the baby is 3 months) so it was not very secure, and the seat was very dirty.

Pros: Great service at the desk from Benjamin when I collected. Thanks

Pros: Easy pick up and drop off.

Cons: Large deposit which you are only told about during pickup

Pros: Very easy process, will use this service again

Pros: Efficiency,simplicity,communication.

Cons: Nothing

Cons: You have to make your own pictures when you see other damage in comparison with their file. Looks like a source of discussion when something does not go by plan.

Pros: Quick pick up and not time waste in selling insuramce

Cons: Drop off instructions could've been a little better. Didn't know which terminal to drop it off.

Pros: Good price

Cons: Rude aggressive staff member

Pros: They advised to book directly to avoid the ridiculous fee next time

Cons: Fairly long wait time

Pros: Nothing at all.

Cons: Rude and unhelpful staff, they refused to help us, refused to call their head office, refused to call discovercars. Simply told us our contract was with discovercars and had nothing to do with them. I was left at the airport stranded with my family including one member who couldn't walk.

Pros: It was efficient and the car was pretty good.

Cons: They do not accept Amex and if you don't have a Visa or Mastercard CREDIT CARD IN THE DRIVER'S NAME you are forced to pay for the top (extortionate) insurance.

Pros: Nothing

Cons: Denied car due to not being able to change to another driver who was not injured and had a credit card for deposit, VERY unhelpful staff member

Pros: Very good service

Cons: the waiting time at the desk around an hour

Pros: No extra charges, I had my own excess insurance

Cons: Interior could have been cleaner , fair bit of damage on car upon pick up

Cons: When I made an online booking I chose full insurance coverage. Once we reached the desk employee, she stated that she didn't know what I was talking about and when I showed my online reservation she said that doesn't count. Basically, I had to pay 200€ extra for full insurance on top of the 6€ per day... In the end it was twice as expensive as my friend paid at the different company.

Pros: They threatened me with police action when I took a photo of their booth to prove I was there. When I first arrived they were so terrible. Btw I normally am reactive to rude people however as I was looking forward to my vacation I was absolutely calm in my dealings with them

Cons: The people behind the desk. They are the oxymoron of the service provided in Lanzerote where everyone goes out of their way. This company is the opposite

Pros: Niets !

Cons: Heel onvriendelijk ! 2 uur in een wachtrij voor een auto waarvan we een volledige dekking in verzekering hadden zonder franchise maar wel 1100€ waarborg moeten betalen bij ophalen ? Achteraf gehoord dat dit bij heel veel toeristen het geval was en bij de minste schade ze meteen 1100€ inhielden ookal had je een volledige verzekering zonder franchise … bedrog !

Pros: It was very easy to find the Goldcar office at Lanzarote Airport, it was the one with the queue snaking around the terminal. Having joined the said queue we waited for over 2 hours during which we moved forward approximately 3 metres and had seen only 3 people in front of us served. At this point we decided not to bother queuing any longer as our time on holiday was limited and we and the people around us estimated it would be a good 4 or 5 hours before we would be able to be served.

Pros: Nada más que la devolución

Cons: -El tiempo de espera en agencia -la poca amabilidad del personal que le suda encontrar solución para el cliente = te dice "bueno tiene que pagar más o no le damos el coche, pero que este contenta que al menos tiene un upgrade de coche", luego no te indica donde esta tu coche -Los gastos escondidos que no aparecen para nada en la web y por pasar por discovercars te dicen que las condiciones son diferentes

Pros: Easley desk access. Nee car. Clean car and good condition. Full to full fuel.

Cons: Hard sell service at the check in. Didn’t appreciate the 30mins arguments to get us to buy insurance.

Pros: Car was full of scratches,I had to go round the car with a representative to show him the scratches and made sure he made a note of them and for him to email the damage confirmation

Cons: It was filthy

Pros: i didnt get the service as they tried to rip me off

Cons: i didnt use them and want a refund

Pros: Nothing

Cons: Collected car from dark poorly lit building, told of multiple areas of damage (in excess of 20 areas), used car for journey to and farm airport and have been charged do an area of damage despite taking out all inclusive insurance.

Pros: Convenient

Cons: Car was in a poor condition, very dirty and the tyre low pressure light was already on when I collected the car. I was charged over £1,100 deposit for a car that already had damage and scratches on nearly every panel. The car inside was disgustingly dirty. Why do you allow customers to rent vehicles in this state?

Cons: Parking sensors in the car were turned off

Pros: Easy pick up and ideal airport location

Cons: Tried to upsell insurance as expected. Car was covered in dents, not much left on front tyres and didn't run very well, gutless misfire but as used very little not worth the hassle of changing.

Pros: Cost speed and value

Cons: Old story regarding insurances excess. Give it up

Pros: Cheap, fast, and excellent car

Pros: Nothing. It was absolutely dreadful

Cons: Everything

Pros: Super fast service and 100% hassle free

Pros: Devolver la llave sin un intermediario en un buzón. Pagando seguro completo sin dejar depósito

Pros: I didn't

Cons: The cost was much more than I was quoted, even the rep that served me recommended I use Cicar in future.

Pros: Nothing. Never chose Goldcar again. On the second day the car was without engine oil, i had to go to garage and buy it myself; the car direction was dangerously loose; on the third day, a plastic protection frontal underneath the car fell out.

Cons: There was a huge line of people at Goldcar desk and only one person atending. We had to wait for about 30 min to pick up the car

Pros: Good service. Large queue at arrivals after 4 hour flight . Happy with car.

Pros: Excellent but we did not get the car we had hoped for which was a golf

Cons: Everything went very smoothely

Pros: Easy to locate office upon arrival.

Cons: Our car was hired through Goldcar. Never will i use this company for anything ever again. They found the smallest stone chip on the car and accused me of causing it when driving. As a result they charged me €86.15. This was done for the sole reason i refused to take their excess insurance as I have my own excess insurance cover. Total disgrace - How can anyone drive on a road and be accused of a stone chip ? If this was in the UK it would be deemed as fraud. Taking advantage of tourists.

Pros: Lovely car. Great efficient service. Will happily use Goldcar again

Cons: N/A

Pros: Picking up and dropping off the car was really easy. Both the agents I dealt with were helpful and although they tried to sell me the insurance it wasn’t a hard sell. Very easy process picking up and dropping off the car.

Cons: The car was in a poor condition. Bumps and scratches all over it. It was very difficult to log all of the scratches on video and I was worried that I would be blamed for one of the many areas of damage (which didn’t happen to their credit). There were also no wheel trims on any wheel!

Pros: 👍

Cons: Nothing

Pros: Brand new car provided and the car was easy to find & drop off

Cons: Small parking spaces meaning it was hard to load & unload the car

Pros: Very easy

Cons: All was good

Pros: Great service, easy to find in terminal, reception friendly , explained everything, easy to find car at puck up point, really easy to drop off at terminal

Pros: Pretty quick getting the car and no issues with premium insurance I’d already purchased

Cons: The fuel policy was full to full but it wasn’t full on pick up time

Pros: we didnt get the car

Cons: they didnt help us sort our issues at all

Pros: nothing

Cons: They refused to give me a car because I was a day late collecting it and had used discover cars

Pros: The ease of everything

Cons: Not anything really

Cons: Office staff pushed the extras as a bargain without providing the overall cost until it was too late to back out. Unacceptable!!

Pros: We paid an extra insurance for nothing as they said it s not done by them

Pros: The car had a lot of damage. This took sometime to check against the damage report before taking the car.I had to take a lot of photos to cover myself.

Cons: Service was Good

Pros: The car was good and according with the expected

Cons: The staff present in the office was not kind It was like I’m talking with a machine

Cons: A la restitution, Goldcar vous loue des véhicules avec une mauvaise carrosserie et relève des micros rayures qu'il veut vous facturer. Le personnel est peut agréable. Beaucoup de voyageurs faisait le même constat dans l'aéroport.