Lanzarote Airport (ACE), Lanzarote, Spain - Canary Islands
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Driver's country of residence is United States of America (USA) and age is 30-65
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Goldcar at Lanzarote Airport

Arrecife - Sta. Cruz de La Palma, 35509 Arrecife, Las Palmas
0034 918 341 400
Pick-up instructions
Rental desk is located in the arrivals hall.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Belgium
Volkswagen Polo
November 26, 2023

Pros: Niets !

Cons: Heel onvriendelijk ! 2 uur in een wachtrij voor een auto waarvan we een volledige dekking in verzekering hadden zonder franchise maar wel 1100€ waarborg moeten betalen bij ophalen ? Achteraf gehoord dat dit bij heel veel toeristen het geval was en bij de minste schade ze meteen 1100€ inhielden ookal had je een volledige verzekering zonder franchise … bedrog !

United Kingdom
Nissan Juke
November 25, 2023

Pros: It was very easy to find the Goldcar office at Lanzarote Airport, it was the one with the queue snaking around the terminal. Having joined the said queue we waited for over 2 hours during which we moved forward approximately 3 metres and had seen only 3 people in front of us served. At this point we decided not to bother queuing any longer as our time on holiday was limited and we and the people around us estimated it would be a good 4 or 5 hours before we would be able to be served.

Spain
Fiat Panda
November 25, 2023

Pros: Nada más que la devolución

Cons: -El tiempo de espera en agencia -la poca amabilidad del personal que le suda encontrar solución para el cliente = te dice "bueno tiene que pagar más o no le damos el coche, pero que este contenta que al menos tiene un upgrade de coche", luego no te indica donde esta tu coche -Los gastos escondidos que no aparecen para nada en la web y por pasar por discovercars te dicen que las condiciones son diferentes

United Kingdom
Volkswagen Polo
November 21, 2023

Pros: Easley desk access. Nee car. Clean car and good condition. Full to full fuel.

Cons: Hard sell service at the check in. Didn’t appreciate the 30mins arguments to get us to buy insurance.

United Kingdom
Volkswagen Polo
November 15, 2023

Pros: Car was full of scratches,I had to go round the car with a representative to show him the scratches and made sure he made a note of them and for him to email the damage confirmation

Cons: It was filthy

United Kingdom
Volkswagen Polo
November 10, 2023

Pros: i didnt get the service as they tried to rip me off

Cons: i didnt use them and want a refund

United Kingdom
Ford Focus
November 5, 2023

Pros: Nothing

Cons: Collected car from dark poorly lit building, told of multiple areas of damage (in excess of 20 areas), used car for journey to and farm airport and have been charged do an area of damage despite taking out all inclusive insurance.

United Kingdom
Volkswagen Polo
October 28, 2023

Pros: Convenient

Cons: Car was in a poor condition, very dirty and the tyre low pressure light was already on when I collected the car. I was charged over £1,100 deposit for a car that already had damage and scratches on nearly every panel. The car inside was disgustingly dirty. Why do you allow customers to rent vehicles in this state?

Ireland
Fiat Panda
October 27, 2023

Cons: Parking sensors in the car were turned off

United Kingdom
Fiat 500
October 27, 2023

Pros: Easy pick up and ideal airport location

Cons: Tried to upsell insurance as expected. Car was covered in dents, not much left on front tyres and didn't run very well, gutless misfire but as used very little not worth the hassle of changing.

United Kingdom
Nissan Juke
October 23, 2023

Pros: Cost speed and value

Cons: Old story regarding insurances excess. Give it up

United Kingdom
Ford Focus
October 22, 2023

Pros: Cheap, fast, and excellent car

United Kingdom
Nissan Juke
October 19, 2023

Pros: Nothing. It was absolutely dreadful

Cons: Everything

Ireland
Volkswagen Polo
October 19, 2023

Pros: Super fast service and 100% hassle free

Spain
Fiat Panda
October 19, 2023

Pros: Devolver la llave sin un intermediario en un buzón. Pagando seguro completo sin dejar depósito

United Kingdom
Nissan Juke
October 17, 2023

Pros: I didn't

Cons: The cost was much more than I was quoted, even the rep that served me recommended I use Cicar in future.

Portugal
Fiat Panda
September 25, 2023

Pros: Nothing. Never chose Goldcar again. On the second day the car was without engine oil, i had to go to garage and buy it myself; the car direction was dangerously loose; on the third day, a plastic protection frontal underneath the car fell out.

Cons: There was a huge line of people at Goldcar desk and only one person atending. We had to wait for about 30 min to pick up the car

United Kingdom
Fiat Panda
September 24, 2023

Pros: Good service. Large queue at arrivals after 4 hour flight . Happy with car.

United Kingdom
Volkswagen Polo
September 23, 2023

Pros: Excellent but we did not get the car we had hoped for which was a golf

Cons: Everything went very smoothely

United Kingdom
Nissan Juke
September 7, 2023

Pros: Easy to locate office upon arrival.

Cons: Our car was hired through Goldcar. Never will i use this company for anything ever again. They found the smallest stone chip on the car and accused me of causing it when driving. As a result they charged me €86.15. This was done for the sole reason i refused to take their excess insurance as I have my own excess insurance cover. Total disgrace - How can anyone drive on a road and be accused of a stone chip ? If this was in the UK it would be deemed as fraud. Taking advantage of tourists.

United Kingdom
Nissan Qashqai
September 2, 2023

Pros: Lovely car. Great efficient service. Will happily use Goldcar again

Cons: N/A

United Kingdom
Ford Focus
August 29, 2023

Pros: Picking up and dropping off the car was really easy. Both the agents I dealt with were helpful and although they tried to sell me the insurance it wasn’t a hard sell. Very easy process picking up and dropping off the car.

Cons: The car was in a poor condition. Bumps and scratches all over it. It was very difficult to log all of the scratches on video and I was worried that I would be blamed for one of the many areas of damage (which didn’t happen to their credit). There were also no wheel trims on any wheel!

United Kingdom
Nissan Juke
August 13, 2023

Pros: 👍

Cons: Nothing

United Kingdom
Nissan Juke
August 8, 2023

Pros: Brand new car provided and the car was easy to find & drop off

Cons: Small parking spaces meaning it was hard to load & unload the car

United Kingdom
Ford Focus
August 5, 2023

Pros: Very easy

Cons: All was good

United Kingdom
Volkswagen Polo
June 19, 2023

Pros: Great service, easy to find in terminal, reception friendly , explained everything, easy to find car at puck up point, really easy to drop off at terminal

United Kingdom
Volkswagen Polo
June 10, 2023

Pros: Pretty quick getting the car and no issues with premium insurance I’d already purchased

Cons: The fuel policy was full to full but it wasn’t full on pick up time

United Kingdom
Nissan Juke
May 25, 2023

Pros: we didnt get the car

Cons: they didnt help us sort our issues at all

United Kingdom
Ford Focus
May 25, 2023

Pros: nothing

Cons: They refused to give me a car because I was a day late collecting it and had used discover cars

United Kingdom
Volkswagen Polo
May 24, 2023

Pros: The ease of everything

Cons: Not anything really

United Kingdom
Ford Focus
May 18, 2023

Cons: Office staff pushed the extras as a bargain without providing the overall cost until it was too late to back out. Unacceptable!!

France
Fiat Panda
May 14, 2023

Pros: We paid an extra insurance for nothing as they said it s not done by them

United Kingdom
Ford Focus
May 8, 2023

Pros: The car had a lot of damage. This took sometime to check against the damage report before taking the car.I had to take a lot of photos to cover myself.

Cons: Service was Good

Portugal
Fiat Panda
May 7, 2023

Pros: The car was good and according with the expected

Cons: The staff present in the office was not kind It was like I’m talking with a machine

France
Nissan Juke
May 7, 2023

Cons: A la restitution, Goldcar vous loue des véhicules avec une mauvaise carrosserie et relève des micros rayures qu'il veut vous facturer. Le personnel est peut agréable. Beaucoup de voyageurs faisait le même constat dans l'aéroport.

United Kingdom
Volkswagen Polo
May 4, 2023

Pros: I hired again on lanzarote, it was so easy and helpful, like previously. A real pleasure. My only bad experience with goldcar ever has been in Amsterdam airport where they are not honest.

Cons: The Spanish sector has improved to very good standards and is very pleasurable.

Italy
Fiat Panda
May 3, 2023

Pros: Super fast service, very good explanation since it was the first time i was renting a car. I received the deposit back to my account after few hours I gave the car back. Well done!

Ireland
Fiat Panda
May 3, 2023

Pros: On airport

Cons: No fuel and slow response.

United Kingdom
Volkswagen Polo
May 2, 2023

Pros: Drop off seemed uncomplicated.

Cons: We got the worst rental car in the entire Lanzarote. It was beaten up and dirty inside. The aircon hardly working. It should have not been in service in this poor condition.

Ireland
Volkswagen Polo
April 18, 2023

Pros: Gold car rep (female) in the airport was rude, unfriendly and unhelpful. Queue wasn’t long but they were so slow.

Cons: The car was in bad condition. Covered in scratches etc. We photographed everything on collection as proof it was already like that.

United Kingdom
Fiat Panda
April 6, 2023

Pros: They had a counter in the terminal

Cons: Waiting for staff and refusal to check it over after returning it

United Kingdom
Fiat Panda
March 30, 2023

Pros: Friendly staff

Cons: Paid much more money than expected, double in fact

United Kingdom
Fiat Panda
March 22, 2023

Pros: Easy return and very pleasant member of staff

Cons: The hard sell add on insurance

United Kingdom
Volkswagen Polo
March 15, 2023

Pros: nothing

Cons: nothing

Netherlands
Volkswagen Polo
March 8, 2023

Cons: Het voorgestelde huurbedrag €155,74 en het uiteindelijke afgeschreven bedrag van €350,49 van mijn rekening komt bij mij over als belazeren of beetnemen.

United Kingdom
Fiat 500
March 4, 2023

Cons: the car had a lot of damage and creaked a lot when driving

United Kingdom
Fiat Panda
February 27, 2023

Pros: Always consistently good. No problems.

Cons: Nothing

United Kingdom
Nissan Juke
February 26, 2023

Pros: Fast and easy to use

United Kingdom
Fiat Panda
February 25, 2023

Pros: Nothing

Cons: They charged me an extra £250 on top of the original price an knew I needed an car there an then!!

Slovenia
Fiat 500
February 20, 2023

Cons: I was deceived by the clerk on the counter for extra 180 eur payment. Nevertheless that I included on my online reservation full insurance option, she has managed to convince me, that for only 30 eur more payment I will not have to put additional 1.100 eur credit on my credit card. After a long flight and after waiting in line for more that an hour, I was tired and I believed her assurance.

United Kingdom
Fiat Panda
February 17, 2023

Pros: Very easy to arrange online and find in the airport. The lady behind the desk was polite and friendly.

Cons: The car wasn't particularly clean when we picked it up

United Kingdom
Fiat 500
February 15, 2023

Pros: Relatively quick and efficient.

Cons: The wait to pick the keys up. However, this wasn`t Goldcar`s fault as there were a couple of what appeared to be awkward customers in front of us.

United Kingdom
Nissan Juke
February 13, 2023

Pros: Nothing.

Cons: Rude, aggressive and generally unhelpful

United Kingdom
Fiat Panda
February 12, 2023

Cons: I was bullied into buying extra insurance. I said I already had insurance but they said it wasn’t enough . They also took a 1100 deposit and a ridiculous amount for petrol

United Kingdom
Fiat Panda
February 11, 2023

Pros: Speed of the process

France
Fiat Panda
February 10, 2023

Pros: I liked the way we were treated and how the agent explained everything. Unfortunately we had not rented directly through Goldcar so we did not get the best prices, we got to pay extra fees that were NOT indicated at all on Discovercars. But the agent who took care of us explained everything well, even gave a courtesy call during our trip to ensure all was well.

United Kingdom
Fiat 500
February 9, 2023

Pros: Nothing at all

Cons: See comments above

Belgium
Volkswagen Golf
February 7, 2023

Pros: We were a bit early and had to wait more than a houre

Cons: Once handling. It takes 10min for info and keys and you are off

United Kingdom
Fiat Panda
February 7, 2023

Pros: My problem was resolved satisfactorily

Cons: I had a problem in the evening and was not able to speak to anyone until the next morning. Fortunately I was at my accomodation, had I been on the road it would have been very difficult

United Kingdom
Volkswagen Polo
February 6, 2023

Pros: Friendly and efficient

Cons: The car provided was old, dented on every panel and grubby inside.

Germany
Fiat Panda
February 6, 2023

Pros: I found the service very good

Cons: Unfortunately I had to shorten my trip due to a death. As of date I have not received a refund for 27 Jan - 5 Feb.

Belgium
Fiat Panda
February 5, 2023

Cons: We had to pay 210 euros more because the main driver did not have a mastercard. I had but because I was not registered as the main driver my card could not be used. When I asked if I could be the main driver that was also not possible.

United Kingdom
Volkswagen Polo
February 4, 2023

Pros: Nothing

Cons: Nothing

Czech Republic
Volkswagen Polo
February 2, 2023

Pros: 😔

Cons: Doposud mi nepřišlo vrácení depositu

United Kingdom
Volkswagen Polo
January 27, 2023

Pros: Good location for pick up and drop.

Cons: Car was relatively low spec and tatty.

United Kingdom
Volkswagen Polo
January 26, 2023

Pros: Nothing.

Cons: Staff were rude and it took a long time queuing and being served.

Norway
Volkswagen Polo
January 25, 2023

Pros: perfect car return

United Kingdom
Fiat Panda
January 25, 2023

Pros: Car was not up to standard , full of scratch and dents.

United Kingdom
Volkswagen Polo
January 25, 2023

Pros: Nothing

Cons: Slow speed of collecting and unhelpful staff

United Kingdom
Fiat 500
January 25, 2023

Cons: The quality of the car provided for us was very poor, I would advise people not to use it based on our experience.

United Kingdom
Volkswagen Polo
January 24, 2023

Pros: Straightforward rental Car was very economical

Cons: The car tyre deflation light came on.

France
Fiat 500
January 23, 2023

Pros: Pousse à prendre une assurance encore supérieure que celle pré commandée qui coûte très chère. Ne reviens pas dessus, expliquent mal aux clients

United Kingdom
Fiat Panda
January 20, 2023

Pros: You upgraded our car I think this might have been because we were waiting so long in the que.

Cons: It took nearly two hours to pick the car up which is absolutely unacceptable.

United Kingdom
Fiat Panda
January 16, 2023

Pros: Fairly quick pickup and dropoff

Cons: The agent at the Goldcar desk was quite offhand and unfriendly. A large excess was taken off my credit card rather than just the credit card details. I haven’t experienced this with car hire before. I am unsure how long it will take for it to be refunded to my credit card, and this is an issue for me.

United Kingdom
Nissan Juke
January 12, 2023

Pros: Very efficient on return.

Cons: Damage on the car not noted on contract & agent refused to do walk around to confirm. Agent did not use confirmed uploaded data. Agent refused to accept my extra cover and insisted I must take her cover to be fully insured. Agent told me €1400 deposit would be taken in pounds Sterling the same day along with a fuel deposit that would have filled the tank 3 times over. I insisted it should be taken in Euros and was told it would incur a 7% charge. Neither deposit where actually taken.

United Kingdom
Nissan Juke
January 3, 2023

Pros: The time I ceased talking to them.

Cons: I liked nothing but most importantly they didn’t know what they were doing with reference to the rules.

Belgium
Nissan Juke
January 1, 2023

Pros: Nothing

Cons: Didn't accept my credit cards. 134 euro deposit for fuel!!! Didn't read it anywhere. Said that the insurance was not full insurance since discover cars communicate it as ful insurance. Made me pay the double to be able to have the car. The car was not in a good shape. Even without parking sensors. Overall feeled like I was ripped of very bad and couldn't do anything about it!!

Ireland
Nissan Juke
December 28, 2022

Pros: Everything was good except for the insurance we bought from discovercars .com it was not recognised. They wanted us to by more insurance.

Cons: Everything was fine on this occasion except for the insurance nonsense

Norway
Fiat 500
December 25, 2022

Pros: Fairly cheap rates

Cons: We thought we bought full insurance online, but at pickup we got told we had to buy an even more expensive insurance. The guy did not communicate why

United Kingdom
Nissan Juke
December 23, 2022

Pros: Clean car, key drop-off was great, new vehicle, friendly service towards the end.

Cons: Took long to get the car even though I had a reservation. There was a long queue and the representative wanted me to get a better insurance to also not have to pay a large deposit. I ended up accepting.

United Kingdom
VW Polo
December 17, 2022

Pros: Nothing. When we picked up the car we found it difficult to understand what we were being told.

Cons: Waited over 40 minutes in a queue to pick up the car. Goldcar representative was poor at explaining the situation to us.

United Kingdom
VW Polo
December 14, 2022

Pros: Got messed about at collection point I went to the window inside terminal was advised to go to other side by the time I made my way around both agents had started servicing customers other side of the counter very frustrating are getting off a delayed flight

Cons: Car had damage all over it would have been easy to miss some of the damage when collecting the vehicle

United Kingdom
Nissan Juke
December 12, 2022

Pros: Good standard of staff etc

United Kingdom
Fiat Panda
December 2, 2022

Pros: Efficient and quick return of the car. Nice staff.

Cons: Not applicable.

United Kingdom
VW Polo
November 29, 2022

Pros: The service was efficient but slow at pick up, drop off excellent

Cons: Sullen staff on pick up desk. Car had 25 points of damage when collection, in other words it was covered in dents, scratches plus 2 major points of damage. However this didn’t make and difference to drivability or comfort of the car

United Kingdom
Nissan Juke
November 28, 2022

Pros: Excellent range of modern cars at good prices

United Kingdom
Nissan Juke
November 28, 2022

Pros: Great check in experience, amazing service by your agent.

Cons: Insurance is always tricky. If you buy insurance through the booking website they don`t want to accept it, and when you book it on the spot is way more expensive. Booking site offered it for £25, altough I paid £100 on the spot... Not the first time

United Kingdom
Fiat Panda
November 16, 2022

Pros: Very efficient

Cons: The first car we had, had a clutch problem. Would prefer a car with a bigger engine

United Kingdom
Nissan Juke
October 18, 2022

Pros: Nothing

Cons: No car provided

United Kingdom
VW Polo
October 3, 2022

Pros: Nothing

Cons: They asked me for over 2000 euros for a deposit which I didn't have because my bank card is a debit not credit car ...so I had no car asked for a refund after contacting there office they told me to ring and was told they cannot ...outraged

United Kingdom
Fiat Panda
September 29, 2022

Cons: Had to return first car tyre light came on 20mins into drive

United Kingdom
Nissan Juke
September 27, 2022

Pros: As always very efficient 3rd time using and would continue to do so for our annual trip to the canaries

Cons: None

United Kingdom
Fiat 500
May 1, 2022

Cons: I pay 120€ in the car rental for the patrol , 690 range km and when I return it it was 520 km range , I receive 43£ in my bank account and I’m asking how is possible that I spend so much money for patrol ? That not fair and I’m gonna to a be complain

Lithuania
Fiat Panda
November 5, 2021

Pros: Perfect, renting not the first time.

France
VW Polo
February 15, 2021

Pros: Good processes in place and resonable personnel

Cons: considerable cheaper on other broker's sites comparing with the price from the official site

United Kingdom
VW Polo
August 19, 2020

Pros: Easy dropping off.

Cons: It is not clear what I have to pay until the last minute I'm on the counter. That is absolutely misleading and unacceptable. In addition, your staff suggests not to trust the insurance you offer online! Then why you offer it if it's not ok? I have no trust to you anymore.

Ireland
VW Polo
January 29, 2020

Pros: The car was ready and the officials were efficient.

Cons: The car hadn’t been washed externally and the interior hadn’t been cleaned but it wasn’t too bad.

United Kingdom
Ford Focus
January 20, 2020

Pros: Fast and easy check-in

Cons: Everything else, apart from the fast check-in. Their personnel are unprofessional, you are getting hit with unplanned extra charges, car excess deposit is actually debited and then reimbursed - so I lost almost 100 GBP on 2 EUR/ GBP conversions. Horrible

United Kingdom
VW Polo
December 27, 2019

Pros: Nothing

Cons: Everything

United Kingdom
Ford Focus 5d
April 26, 2019

Pros: Nothing

Cons: They were very slow, tried to oversell, uninterested, and then charged us €150 for vacuuming (just sand from the beach) the car even though there is nothing in the contract about cleaning it.

United Kingdom
Renault Clio
March 18, 2019

Pros: Had my details from previous trip so did not take long to get the car at the airport

Cons: Nothing really

United Kingdom
Renault Kangoo
January 22, 2019

Pros: NOTHING.

Cons: They have attempted to scam 150 quid off me. Currently going through the bank to get it back. Said I was smoking in the car....I DO NOT SMOKE!!!!!! Court proceedings will follow: already in contact with a solicitor r.e. breach of contract, fraud and defamation of character. Papers will be next. Good luck...."Autistic customer defrauded by rogue Spanish rental car company" is NOT going to look good splashed across the Tabloids....

United Kingdom
Opel Corsa
January 17, 2019

Pros: Nothing, it was a very bad choice

Cons: Never ever will I use Goldcar again. You should remove them from your discovercarhire. Total rip off, they charged me full additional insurance three times the car hire prices since they did not accept any of my credit cards. And the car was old and full of scratches and bumps

United Kingdom
Opel Corsa
January 15, 2019

Pros: Car in good condition and staff efficient

Cons: Still having trouble getting our deposit back even after calling the local office and it's 10 days since returning wouldn't use this company again

United Kingdom
Renault Clio
January 7, 2019

Cons: being told to pay 154 euros on top for insurance we had already paid for

United Kingdom
Opel Adam
December 18, 2018

Pros: Nothing

Cons: Very poor customer service.Staff are unfriendly and rude. Added an upgrade charge that we didn’t ask for and the car they gave us was what we had ordered and not an upgrade anyway. One member of staff told us this extra charge was the airport tax we said it wasn’t as it clearly stated upgrade and airport tax was showing separately.The prices we were quoted when booking were more when we had to pay.They make you pay in ponds and give a really bad exchange rate. Never refunded the fuel charge!!

United Kingdom
Fiat 500 2 doors
December 18, 2018

Pros: Its cheap.

Cons: The queue to pick the car up. It's not worth the hour wait to pick up the car.

United Kingdom
VW Polo
April 17, 2017

Pros: nothing rude and did not correspond to rates you had advertised

Cons: The staff member did not speak good English and was suggesting a 1000 euro deposit to get cheaper rate

Most Popular Car Rental Deals

Lanzarote Airport Car Rental
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Lanzarote Airport Car Rental
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Economy SUV
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Volkswagen Golf or similar
Volkswagen Golf
  • 5
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$19.04 / per day
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Compact
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Volkswagen Golf
  • 5
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$19.35 / per day
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Intermediate Monospace
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
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$19.71 / per day
The above prices are only approximate and were last updated at 18:01 on 2023-11-27. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1100.00), Theft Protection, Third Party Liability (TPL), Supplemental Liability Insurance (SLI), Airport surcharge, Free modifications, State Tax, Environmental Contribution fee.
Rate excludes
The following surcharges may apply: Premium Location surcharge, Airport Surcharge, Environmental Contribution fee, Carbon Emissions Fee.
The cost of the fuel can range from 67 EUR to 212 EUR.
Mileage policy
Mileage is limited in Madrid, Sevilla, Malaga, Sancti Petri, Alicante, Barcelona, Valencia, San Juan, Torrevieja, Denia, Benidorm, Cadiz – Sancti Petri & Aguilas, Cordoba, Malaga, Zaragoza, Pamplona.
For rentals lasting 1 to 3 days, mileage is limited to 350 km per day.
For rentals lasting 4 to 6 days, mileage is limited to 250 km per day.
For rentals lasting 7 to 14 days, mileage is limited to 150 km per day.
For rentals of 15 days or more, mileage is limited to 100 km per day.
Mileage is limited, there will be a surcharge for each additional km. To access unlimited mileage, the customer can purchase an Additional Mileage option for an extra fee. The amount of this fee depends on the vehicle group.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A novice driver fee will apply to drivers who have held their driver license for less than 4 years.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, then an additional amount of deposit will be held on their credit card. If the customer takes the following extra equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Payment policy
The following payment methods are accepted: MasterCard credit card, VISA credit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.

The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Relax Cover is mandatory.
The main driver's full first and last name must be on the credit card without abbreviations.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

From Spain, only travel to Andorra, France is allowed, when the vehicle has been picked up at any of the following offices: Bilbao, Santander, Oviedo, Barcelona, Reus, Gerona, Pamplona. From Spain, only travel to Portugal, Gibraltar is allowed, when the vehicle has been picked up at any of the following offices: Granada, Sevilla, Malaga, Almeria, Jerez, Sancti Petri.
From Spain, only travel to Portugal is allowed, when the vehicle has been picked up at any of the following offices: Gibraltar.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Diesel vehicles are available for an additional charge.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Rental period
The maximum rental period per agreement is 28 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
In order to have service out of hours, the renter must provide the following information: Flight number.
Pick up outside of business hours is not available in Reus Airport. Service outside of business hours is not available from 23:01 to 06:59.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 22:00
Tue:  07:00 - 22:00
Wed:  07:00 - 22:00
Thu:  07:00 - 22:00
Fri:  07:00 - 22:00
Sat:  07:00 - 22:00
Sun:  07:00 - 22:00

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