Budget at Lanzarote Airport

Cons: Arnaque : 1 journée supplémentaire nous a été comptabilisée de façon abusive !

Pros: The car I ended up with was still good, even though it was not the one I ordered.

Cons: Upselling of insurance by agent.

Pros: Lovely car and service once at rental building

Cons: When booking it stated desk was in the terminal but after searching it wasn't. Had to ask to find shuttle bus and rental unit was 5 minutes away.

Cons: La comunicazione sulla copertura assicurativa è fuorviante: ci è stato detto solo al desk che la polizza "full covered" copriva solo incidenti con terze parti. Per qualsiasi altro danno, anche non causato da noi, avremmo dovuto pagare fino a 2000€, cosa inaccettabile vista la formula "full covered" selezionata. Inoltre, nonostante avessimo selezionato la riconsegna alle 5:00 in fase di prenotazione, l’ufficio era chiuso e la navetta non disponibile, costringendoci a pagare un taxi.

Pros: When your left at the airport at 21.15 in the night and no owe collects you very disappointed and left out of pocket.

Cons: No back up customer service

Cons: Hard to find. Unhelpful when you call them to ask for help. Waited 30 mins to be picked up although told it would be 10mins. Car quite dirty when picked up.

Cons: Awful. The deposit (which should be a pre authorisation) was actually taken as a payment. Incurred extra fees because of this. Staff not interested at all. Just told me to write to customer service. This was despite me asking a number of times that it would be a temporary hold on the account.

Pros: Efficient, well-oiled process - pick up and drop off were excellent

Cons: Was all pretty good

Cons: - Staff was not helpful - Many bugs at check in

Pros: Substitute car of equal standard was initially disappointing. Sporty version Citroen too small for taller person, but drove perfectly.

Cons: Pick up point in airport car park not marshalled at all. Limited space within pick up bus resulted in selfish customers overwhelming the driver and forcing themselves into the vehicle separating young families and pregnant daughter. Same customers finding themselves at the front of the queue in the depot office. Poor indication of on line check in queue indicated as priority customers, resulted in operative servicing customers who had not checked in on line. SIGN CUSTOMERS CHECKED IN ONLINE.

Pros: Everything thing was smooth

Pros: good price, fast contact

Cons: problem with booking on website. Adress to pick up car was change meanwhile booking car and I saw on voucher that pick up place was on airport. Not in place wich I wrote.

Pros: Straight forward and car was good value

Cons: Nice staff

Pros: Great 👍

Pros: price, website jouney

Cons: Having chosen a car because it was from an on airport provider it was disappointing when the supplier changed to one which was off site. There was a delay for the shuttle bus - something I had tried to avoid

Cons: Pick up hors de la zone aéroport. Aucune indication à la sortie et dans le parking. Tombé par hasard sur la navette.

Pros: Could not find the place to get the bus to the rental places

Cons: Too slow at the desk

Cons: Found it hard to find pick up point at airport. Needs a sign at pick up point

Pros: Nothing

Cons: Rented the car through DiscoverCars.com and paid a deposit of £86.59. Told that the office for Budget/Avis was in the terminal.Once the office was found I was charged the total rental. I queried this with the unhelpful salesman and he denied that it was to do with them.I expect contact from you re this. Pickup and drop off was long and drawn out. They could learn a lot from the American system. Car not clean covered in scratches. We video the car on pickup as didn't trust the process.

Pros: Budget were very good. Discover Cars and Budget didn't inform us that the pick up was no longer 'In Terminal'. It took us about an hour to locate the new off site location. Also delayed our return journey by 30 minutes as we had to drop off and get a shuttle bus

Pros: Smooth and efficient

Cons: Nothing

Cons: The company moved the office out of terminal and was not indicated, as result the pickup was tedious and delivery impossible: since the office gate was closed at night i had to leave it on the street and call a taxi to reach the airport

Pros: I being charge 55 euro without inform me even made tank full of fuel

Pros: Nothing.

Cons: Nothing

Pros: Pretty good price. Good choice of rental cars. Good website. Good pick up and drop off.

Cons: Nothing to complain about.

Pros: Quickly refunded the deposit with 48 hrs

Cons: Trying to force me pay an extra £348 for their own insurance and telling me that Discovery insurance was invalid and l will be liable for €2000 if any issues, which made me very nervous driving around, also tried to make me pay €63 for petrol, when it only cost €45 to fill up. will never use airport car hire again, felt intimidated at the desk and would have cancelled if l could Will book direct with local car hire in future

Pros: Efficient.

Cons: Hard push on insurance when we already had it.

Cons: Queued for 45 mins to be told I was the wrong side of the desk even though the rep was in the same room. Had to go out and around to the other side to be served this time I had over an hours wait due to others waiting too. Can’t see how that works and was very disappointing service when all she done was turned around on her chair to serve from a different computer!

Cons: The local counter agent made me pay over $240 additional for insurance I already had.

Pros: Very happy with the service provided.

Pros: Quick easy handover

Pros: Simple, quick, efficient

Cons: The provided car was not the equivalent to one we rented. We rented a VW T-Cross and got a Skoda Scala, while the equivalent would be a Skoda Kamiq. However, the worst was the picking up of the car. We went to a kiosk right after arrivals and the employee first told us we needed to go to the other side of the kiosk (they had 2 windowed walls opposed). After, he then tells us that we had to go to the kiosk in the garage but

Pros: All good

Cons: Nothing

Pros: Excellent service and friendly staff.

Pros: Ive rented many many cars from most companies on the island and other holiday destinations and never had such a great experience in fact ive booked through them again for feb 24

Cons: My fault i was busy looking for Budget but it was under the AVIS banner

Pros: Pre check in made the on-site check in much quicker

Pros: Good over all service

Cons: Nothing

Pros: It was as it should al least be.

Cons: Someone pushed ahead of the queue in a sneaky way by asking a question when it was my tern and they helped her. They tried to sel me an extra insurance although I showed them my Full Coverage insurence.

Pros: Efficient

Cons: Car had 70k miles on it and was damaged in a number of places. There were no staff in the collection garage to assist.

Cons: They tried to claim so damages against me which I flagged to them before I hired

Pros: Friendly and efficient

Cons: It was all good

Pros: Rapidité et prix

Pros: Car was from Avis and was reliable with no issues The car was ideal for travelling around Lanzarote

Cons: The staff were very efficient and helpful

Pros: All well prepared, doduments and clearness, very easy and close to arrival to take the car.

Pros: Quick and efficient service

Pros: Great customer service, efficient and straightforward. Additional offers/services explained well but not pushed on us.

Cons: It’s a bit frustrating that the hire cost of a 7 seater being the same price as 4x 4/5 seaters. I’d just hire 2 smaller cars next time as we have two drivers. However, this was also the best priced reliable option on the island for the vehicle hired.

Pros: Very friendly personnel at Arrecife, I think the name of the representative was Mira, a very friendly and helpful person

Cons: Nothing, at all went perfectly

Pros: Easy to do online

Cons: Try to sell additional insurance which I didn’t need

Pros: Quick service once we found the hire desk

Cons: The sign could be bigger on the hire desk

Pros: Customer service on returning car

Cons: price was rather high and only one side open to the airport location which caused a slight delay

Pros: Couple of marks on the car. For 50k km rental car, I guess it was pretty mint and giving a 9 is harsh. Maybe I should up it to 10? But there was a cigarette burn in the door material.

Cons: There wasn’t anything I didn’t like but the fuel wasn’t full, which it did say so on the paper work. Not an issue as I just returned it with the same amount as I was given it.

Pros: Friendly, efficient service

Pros: Perfektní jednání

Cons: Není co vytknout