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Hertz at Lanzarote Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: See above response
Cons: See above
Pros: Quick to pick up
Cons: The charge for a a scratch that was already there
Pros: Only one operative at collection. Customer in front of queue was exceptionally slow to deal with their collection. Could do with another staff member on at busy times or when difficult customers to deal with.
Cons: other than time taken at collection everything else ran smoothly
Pros: The service provided was quick and efficient. They did not push the sale of extra insurance / equipment etc., to a great extent which was much appreciated. Both pick up and drop off were efficient and the car was very clean in good condition.
Cons: Insufficient information was provided about where to return the car. When I did return the car I was asked to sign a form without confirmation that no extra charges would be made [I did ask and there were none, but clarity should have been given]. The car provided was new and in good condition but it was a basic model with no extra equipment such as a media/navigation screen or parking sensors etc.
Pros: Quick and efficient. Gave us option to upgrade to automatic for €5 per day which we took. Loved the car
Pros: Friendly and helpful staff. Good quality vehicles
Cons: Long wait of over an hour at the rental desk when picking up
Pros: Efficient service with no hassle as we were fully insured with Discovery.
Cons: Over 1 hour wait at Lanzarote airport due to queues.
Pros: Professional quick and efficient
Cons: Provided two cars in a row with warnings appearing on dashboard. Charged extra to change to another car type when we complained.
Pros: Really nice rental agents. Car was great.
Cons: The drop-off point was not very clear when we get back to the airport. That's the only thing. Besides that everything was wonderful.
Pros: Voiture propre et récente
Cons: Avec la langues pas facile de communiquer, et au regard du plan et du numéro de la voiture nous avons été à l'autre bout de l'aéroport et mis du temps a trouver la voiture. On a du retourner a l'aéroport, on a eu une autre personnes plus compréhensible et qu'on a très bien compris. La voiture et1it pas du tout au 1er endroit et rien a voir avec le plan
Pros: Dropping off the car was seamless
Cons: I don’t understand why we could pay for the rental with Amex, but we could not leave the deposit using Amex. Equally, I really don’t like when the company is trying to force me pay for the insurance without even saying this is what they are doing. I was offered to pay twice as agreed and leave no deposit or to pay what I agreed with a deposit, however it could not be done via Amex…