TopCar at Gran Canaria Airport

Pros: All was smooth and easy, the staff was very friendly

Cons: The inside of the front windscreen wasn’t well cleaned, would advise a little attention to that. All the rest was perfect

Pros: Quick and very professional service, friendly staff.

Cons: Nothing

Pros: A very nice, new, clean car

Cons: The queue to pick up the car took over an hour. Surely all that is required is to show a driving licences, take the deposit and hand over the key. That should take about 2 minutes per person

Pros: The car had loads of scratches on it and was concerned that we could be blamed for any of the damage

Pros: easy and efficient. Exactly how you want a car hire company to be.

Cons: The only taint on the entire experience was that the car had a hint of a smoke smell. There wasn't a big enough issue for us to complain, but the first day or so was unpleasant (but after this, the smell dissipated).

Pros: staff was courteous & pick up was quick

Pros: Quick and easy , no waiting time , car new and clean with no issue

Pros: The car was reasonably new and the agent was very pleasant.

Cons: Only one person working the desk when we arrived even though there were another 2 staff at counter. We had to wait until our agent had finished with the people who arrived before us which took around 15mins. It wasn't the car I had originally reserved and I would have preferred a choice of car if not provided with what I had asked for.

Pros: No issues/qualms on pickup or return.

Cons: Nothing - other than lack of parking space for returning the car

Pros: Pick up and drop off was very easy

Pros: Easy to locate desk, friendly staff.

Cons: Tried to sell us extra insurance which we had already purchased through discover cars.

Pros: I arrived on afternoon flight so no queue for collection and drop off was super speedy!

Cons: My first flight was delayed, called and emailed to let them know but no response or answer. My friend arrived first to let them know luckily

Pros: The service was friendly

Cons: The time taken to queue in a line was too long… 45 minutes

Pros: No queue at pick up or drop off. Didn't try to force me to buy extra insurance ( I always buy this through Questor prior to hiring a car)

Cons: Very good. The car I got was a new audi A1 auto only 2000 miles on clock

Pros: All very good

Pros: Desk in terminal easy to find, staff spoke good English and were helpful.

Pros: Helpful staff, suggestions made to save us money after a mistake on our part. Good rate for car excess insurance

Cons: A bit hit and miss on the car eventually provided, however it had no probems.

Pros: Clean and efficient service.

Cons: Return parking was limited. A helpful agent directed us to a space but it was very tight to get the car into. Would have like a slightly bigger parking space on return.

Pros: Efficient service and friendly staff

Cons: Slight problem finding the car in car park at airport.

Pros: Pleasant interaction and easy to find and return the vehicle

Cons: Not a lot!

Pros: Speed of service when picking up the car, and dropping it off

Cons: Car was ok, a little underpowered and boot too small for 2 suitcases without putting the seats down in the back and one of tyres (front Drivers Side) was a little flat on collection, only noticed it when I got to resort, had to go to a garage and pump it up

Pros: Zero faults

Cons: Absolutely nothing

Pros: the people's service and friendly

Cons: maybe it could be a little cheaper

Pros: Very good service in every respect.

Cons: I cannot fault anything about the service I received from TopCar.

Pros: Left my phone in car, was able to retrieve this without any fuss

Cons: N/A

Pros: The service was quick and friendly, car clean ,good as new .

Pros: They were friendly and efficient, especially when returning the car.

Cons: There was a long queue for their main desk at the airport, mostly international arrivals; but their other counter (near where our inter-island flight arrived) was closed.

Pros: Helpful staff

Cons: Difficult finding somewhere to park when returning car

Pros: Simple and quick

Pros: Friendly, helpful, efficient staff.

Pros: Excellent seemless process

Cons: Didn't like being charged nearly 30 euros for them to take the deposit. Only company I know that actually take the money out of your credit card instead of putting a charge against it. Our hotel put a 100 euro charge on my card and this was not taken out of my account and I had no credit card charges. Top car must make money taking and holding your money for a week before returning it, nice way to earn interest on other people's money.

Pros: Helpful and efficient

Cons: Poor signage for car return.

Pros: Low cost/car in good condition

Cons: Qr code at the checkin did not work

Pros: Staff at Gran Canaria were quick.

Cons: When I booked contract was for deposit to be blocked but was made to pay and consequently lost money in the exchanges

Pros: Professional service on both occasions

Pros: Quick and smooth

Cons: Nothing

Pros: Merver hire a car before was very easy any questions were answered very pleased

Cons: None

Pros: Easy pick up. Easy to find in airport terminal. I had my own excess insurance and the representative was not pushy at all regarding purchasing the full additional insurance. Good service. Drop off also straight forward.

Cons: The only issue I had was finding a parking space when I stopped the car off. In the end, I had to park outside the top car office.

Pros: Very Helpful

Cons: nothing

Pros: Very good service and friendly

Cons: Nothing

Pros: The staff were friendly, swift and helpful

Cons: Nothing

Pros: Friendly staff

Cons: The cars are always dented and they take 600euros deposit in case I dented it??

Pros: No hard sell of additional products. Topcar top level of insurance more affordable and clearly stated by the company

Cons: Didn't get the suv as ordered but the replacement car was bigger and had more space for 4 adults with luggage.

Pros: Efficiency

Cons: N/A

Pros: Topcar staff were friendly & efficient, collection & drop off worked well. There was no issues with handing back the car & my deposit was refunded swiftly in full.

Pros: Quick, friendly, efficient and straightforward pick up without any hard sell of additional insurance despite being covered which I have experienced with other providers.

Pros: Easy to deal with

Cons: Nothing everything was good

Pros: All good

Cons: No problems

Pros: It was generally fine. The agent explained everything to me clearing and made sure I understood it all.

Cons: 1. The parking number system in the car park was a bit hard to follow; they weren't sequential. 2. The lighting level was low (not their fault), so it was difficult to examine the car for existing damages. 3. No operation booklet in the car, so I had to figure what all the buttons and knobs were for. A basic guide would be useful to help me familiar myself with the car. It took me a while to work out how to switch the ignition on, for instance.

Pros: Relatively easy drop off

Cons: Bit of a queue at pick up desk

Pros: Fast and efficient

Cons: The car was not in a great condition, it was loosing power on a highway

Pros: Ease of collecting and dropping car off

Cons: Cars need to be checked more as the first car had to be returned within 24hr due to brake pads down to metal. 2nd car was due a service when I picked it up

Pros: Dropping off the car was much easier than dealing with the pickup.

Cons: The staff at the pickup office were slow at processing the car, which given it was late evening was not good customer service.

Pros: Easy to deal with.

Pros: Efficient and polite service.

Cons: The queue for the payment desk was long but wouldn’t put me off using them again.

Pros: Helpful customer service - additional insurance/deposit pros and cons explained

Cons: Trustworthy

Pros: The first car was heavily damaged and had not been cleaned, the agent quickly changed it for a new car.

Cons: Very slow and long queue at the desk (1.5hrs). First car was damaged and not cleaned. Incorrect child seat provided (too small)

Pros: O rented in Gran Canaria and the service was excellent. Also a better car than I had anticipated.

Pros: A friendly efficient service. No major problems.

Cons: Had to waste 15 minutes updating the damage paperwork. But In my experience, This seems to be the case with any car hire firm.

Pros: Everything was excellent. We were offered a different car (Mini Cooper cabriolet aromatic) at no extra cost… which was fabulous.