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TopCar at Gran Canaria Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Topcar staff were friendly & efficient, collection & drop off worked well. There was no issues with handing back the car & my deposit was refunded swiftly in full.
Pros: Quick, friendly, efficient and straightforward pick up without any hard sell of additional insurance despite being covered which I have experienced with other providers.
Pros: Easy to deal with
Cons: Nothing everything was good
Pros: All good
Cons: No problems
Pros: It was generally fine. The agent explained everything to me clearing and made sure I understood it all.
Cons: 1. The parking number system in the car park was a bit hard to follow; they weren't sequential. 2. The lighting level was low (not their fault), so it was difficult to examine the car for existing damages. 3. No operation booklet in the car, so I had to figure what all the buttons and knobs were for. A basic guide would be useful to help me familiar myself with the car. It took me a while to work out how to switch the ignition on, for instance.
Pros: Relatively easy drop off
Cons: Bit of a queue at pick up desk
Pros: Fast and efficient
Cons: The car was not in a great condition, it was loosing power on a highway
Pros: Ease of collecting and dropping car off
Cons: Cars need to be checked more as the first car had to be returned within 24hr due to brake pads down to metal. 2nd car was due a service when I picked it up
Pros: Dropping off the car was much easier than dealing with the pickup.
Cons: The staff at the pickup office were slow at processing the car, which given it was late evening was not good customer service.
Pros: Easy to deal with.
Pros: Efficient and polite service.
Cons: The queue for the payment desk was long but wouldn’t put me off using them again.
Pros: Helpful customer service - additional insurance/deposit pros and cons explained
Pros: The first car was heavily damaged and had not been cleaned, the agent quickly changed it for a new car.
Cons: Very slow and long queue at the desk (1.5hrs). First car was damaged and not cleaned. Incorrect child seat provided (too small)
Pros: O rented in Gran Canaria and the service was excellent. Also a better car than I had anticipated.
Pros: A friendly efficient service. No major problems.
Cons: Had to waste 15 minutes updating the damage paperwork. But In my experience, This seems to be the case with any car hire firm.
Pros: Everything was excellent. We were offered a different car (Mini Cooper cabriolet aromatic) at no extra cost… which was fabulous.