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Surprice at Bologna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: No service.
Cons: Don't recommend.
Cons: Please put an exact map of the shuttle stop at the airport on the website, as well as an exact map of the arrival to the rental car. For better orientation, GPS navigation is not perfect. Thanks.
Pros: Amazing car. Diesel is expensive as gasoline . GPL is definitely better.
Cons: Too many stickers on the cars !!!! This is uncomfortable and no secure. Knowing that the car is on rent can indulge other people to damage car or stealing odd part . (
Pros: very little I am afraid.
Cons: as above. wrong car (and the replacement was in bad condition, aged, massive and too big to drive on holiday, long checkin time so wasted a lot of time there).
Pros: Rip off - charged for 'cleaning' days after saying car was perfect after dropping it off - avoid this crowd
Cons: Total rip off - make up charges to take money from your credit card - avoid - cheaper to go to established companies in long run
Pros: Good price
Cons: Time taken to process booking
Cons: They were difficult and did not provide me my rental car.
Pros: Useful to have multilingual advisors
Cons: I waited over 20mins for a shuttle and then spent over an hour at the rental because their computer crashed which had a knock on effect on my business meetings
Pros: Pleasant staff
Cons: Car condition not good enough - screen wash didn't work (hole in system), coolant level too low, tyre pressures not right, boot shelf lid broken. Location.
Pros: Didn’t like any
Cons: You have to argue with them
Pros: Quickly got the car
Cons: Far from airport and not clear how to get there. Spoke with them 3 times
Pros: It was the WORST experience ever. Trust me they will charge you and the agents told me this happens all the days.
Cons: It was the WORST experience ever. Trust me they will charge you and the agents told me this happens all the days.
Pros: Very flexible and accommodating
Cons: Waited an hour for the car, because check-in was so slow. 2 people in front of me took 20 mins each and then I took 20 mins. In a stuffy office.
Cons: We were told (AFTER we took a taxi to the Surprice office) that we could have taken a free shuttle - "just a 5-minute walk from the terminal". I have arthritis and use a walker. I tried to explain that a 5-minute walk for a young, healthy person is a 20-minute painful walk for me, but got no understanding.
Cons: At the airport you need to find the shuttle bus pick-up. As the service is not official there are the signs. The instructions on the documentation are not sufficient and when I called the person I spoke to didn’t have sufficiently good English that I could understand. It took nearly an hour to find it and then wait for a bus. The bus only takes 8 people so you malight have to wait for it to drop off and come back again. When we eventually got to the office they were short staffed and Slow
Pros: Really good value for money. Friendly staff and didn't have to wait too long to be served. Although it could be pretty frantic if more people were picking up cars at the same time.
Cons: It wasn't the easiest to find as we had to get a shuttle service, but this did mean we were already away from the airport when we picked up the car, and it was a bit frantic and busy in the parking lot when we returned the car
Pros: The cars were ok and drop-off easy.
Cons: They didn't have the car (size) we booked.
Cons: Difficult to find office Bad breakdown service Overcharged me
Pros: ease of drop off. No one there.
Cons: See above
Pros: People were great as was the car
Cons: Too far from the airport and difficult to find the pickup location.
Pros: speed of drop-off
Cons: pick-up was very time consuming and irritating due to a very uncollaborative pick-up agent (see above)
Pros: Amazing service from the lady at the counter. She was alone with many clients but always very professional, kind, smiling and polite. Great service!!
Cons: The car had these horrible stickers on it that made me look like a tourist and that's not a pleasant experience sometimes. It's nice to blend in while I travel and not look vulnerable, especially as a solo woman traveler. I felt less safe and more of a target because of that.
Cons: There was only one employee to support all rental companies. One employee to make new contracts, check the outgoing and incoming cars. We spent 2,5 hours in the office until we could get our car. At one point, the employee, had 10 people in front of him!!! Upon returning, since we were a company of 12, we had to wait for the single 1 shuttle van to make 2 rounds to drop us at the airport. The van though didn't leave us near the departure terminals but 5-10 minutes walk away.
Cons: ... shuttle van to make 2 rounds to drop us at the airport. The van though didn't leave us near the departure terminals but 10 minutes walk away. Do we had to walk carrying the luggage and 6 minors in the rain for 10 minutes!!! When we asked the driver why he didn't leave us closer to the airport building, he responded that he would have to pay to get inside!!!! All this caused us to spend and lose 2,5 hours of our vacation on arrival and another 2,5 on departure, almost losing our flight!!!
Pros: Overall friendly & efficient
Cons: The shuttle service to/from the airport. They need their own van!
Pros: Good condition car
Cons: This car rental in this airport is a joke, not a serious rental office
Pros: The staff were very efficient.
Cons: This company (at least in Bologna) is a joke. Zero signs about pick up spot for shuttle to office. Zero information about it in description. They are not picking up the phone. I've spent 2hours waiting for any respond from their side. Awful beginning of the holidays