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Surprice at Bologna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The car was reliable.
Cons: Service was terrible from the outset. Waited 2 hours to be collected from Bologna airport. During the process the phone was hung up on me on two occasions. The check in person was extremely rude and didn’t apologize for the 2 hour delay in collecting us. It was an absolute nightmare. The guy just didn’t care. After check in (45 mins) at 11pm we viewed the car which was heavily scuffed in many places. Thankfully I took several pictures and video footage of the damage on my phone.
Pros: Nothing
Cons: Rude. We purchased comprehensive insurance through Discover Cars. Surprice did not acknowledge this and made a big deal of us being 'uninsured' trying to sell us a more insurance for hundreds more. The drivers seat was broken when we started our journey. A few minutes into the journey ending warning light came on and it was low AdBlue. This was difficult to source in the region we were in most service stations had run out. They then accused us of trying to get a refund for cigarettes, not Adblu.
Pros: two of the agents was extra curious and helpful
Cons: it was a surprise let's say, the car I wanted I did not get, instead I git a bs car that gave me lots of headache and issues
Pros: A person that dropped us off at the airport after returning car did not want to leave us in front of the entrance and it was pouring cats and dogs outside. We offer to pay extra, but he was so rude.
Pros: Nothing absolutely disgusting I was book my car from time and I got there and a lot of issues because you are just a platform and company have different rules I was supposed to get another car from another company with luggage and everything very hard to find from where to be picked up from shuttle bus no indication where exactly it is absolutely rubbish and I need you to refund me
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
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