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Optimo Rent at Bologna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very friendly and efficient staff, who explained everything carefully and did not try to push any add ons
Cons: Condition of the car was poor, it hadn’t been washed, was covered with dents and scratches and the carpet in the drivers footwell had worn away. Having said that, it had 115,000 km so I imagine it wasn’t that new.
Pros: I liked it all
Pros: The car had considerable damage, a long damage report that was ineligible. The seats were stained, carpets dirty.
Cons: the car rental agent did not speak english and we had to use google translate for an efficent communication the air conditioning did not work at all and it was very warm outside
Cons: Old car with 137K KLM’s on clock, no air con as purchased, difficult to find rental desk and initially no one there to help. Slow return process as only one person dealing with a queue of customers.
Pros: All good and happy that I was able to drop off in Pisa
Cons: took forever to get the car, very slow at the desk then when we went to collect the car there was nobody there and we had to stand about waiting until someone turned up. Went back to the desk to find out why and the desk rep was very rude and basically said not her problem.
Pros: The car was new and clean.
Cons: Long time to wait for pick up the car. We arrived on time and waited 2 hours to take it. It was only one person at the desk and it takes around 20-25 minutes to finish the paperworks for one renting. So too much.
Pros: On reflection, nothing.
Cons: as above, the appalling experience by Autovia drags you down.