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Drivalia at Bologna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The at the desk was fully helpful and supportive she even guide how to reach my destination and buy a sim card she is the best . And in rome they were great too . Really I never had such a service in italy
Pros: picking up and dropofff very efficient .
Cons: ordered a economy car and received a panda . overall a good car but very basic ( no bluetooth etc ....)
Pros: Friendly, efficient staff
Cons: The car was supposed to be picked up with a full tank; it wasn't full, only a little over half. Not fair as it is almost impossible to return with same amount, so client ends up paying for extra petrol.
Pros: I provided an "8" for the car because it had little get up and go. When you're entering the main highways, folks are going the speed limit, was difficult to merge. Drivers do not like moving over to allow you to merge and it was a bit scary. Other times, drivers laid on their horns because I wasn't getting up to speed fast enough for them. I of course ignored those people but not being able to merge adequately onto the highway is a safety hazard. I would recommend another brand.Roommie car!
Pros: No service at all
Cons: No help at solving our problem. Very poor.
Pros: 2 hour wait to pickup. Then given lower car class than booked, not clean, with only 3/4 tank of petrol but expected to return full
Cons: 2 hour wait: given inferior class to what was paid for
Pros: The car was as expected
Cons: The time taken at collection desk with staff just sitting there instead of helping reduce the queue
Pros: The drop off agent was efficient, helpful and well trained and ease of finding the drop off location was easy too.
Cons: The numbers provided on the bookings do not answer to calls or messages so it was extremely difficult to find the office at Bologna since we were picking the car coming from the city and not from the airport. Even after picking the car, the agent did not respond to our WhatsApp message inquiring if the car was petrol or diesel. There was no inflator or spare tyre in the car. We suffered two punctures and the lack of these was very troublesome.
Pros: New car
Cons: No- one at desk when we arrived. Waited 45 mins. No point paying for terminal pick up when no- one there for pick up.
Pros: Friendly staff
Cons: My fuel tank was less than half full at pick-up
Pros: fast service
Cons: That when you cancel or modify, the deposit was not given back but used as a credit.
Cons: Absolutely no communication.. Never anyone responding to calls and noone at their desk. Never respond to any emails.
Pros: I called discover cars in rome to let them know i was late. The car was nonlonger available
Pros: Return agent was efficient and pleasant.
Cons: Desk was unmanned for an hour when we were trying to pick up our car and no phone numbers left worked. Note said agent in parking lot but I went there snd she was no where to be seen. I overheard the agent in the adjacent company call her and say that she ought to come back as we and another couple were getting very agitated. She finally arrived, no apology and was offhand to say the least.
Pros: Very straightforward pick up and drop back
Cons: Desk staff not overly friendly
Pros: Easy to get and leave The car.
Pros: Professional service
Cons: all worked well. thank you
Pros: Great service!
Pros: The drop of went more smooth, easy and without any delay
Cons: Needed to wait for a long time on line. At least 45 min. The whole pick up took me 1,5 hours. Not so great
Pros: It was quick and easy
Cons: They didn’t give instruction on what to do when I dropped the car off and so I tried to contact them during the holiday to check but was unable to get hold of anyone on phone or email. As it happened it was easy and straight forward but I didn’t know that until it happened
Cons: The car only had 1/4 tank of fuel in. We were assured it would be full to full. Car was dirty. Car was hybrid. I was not shown how to use the car and it took me a while to figure the controls. On collecting the car, the agent forgot to collect the balance. This meant that e balance was collected part way through my holiday using a credit card which incurred a £35 foreign transaction fee, then no fee would have been incurred on another card.
Cons: The breakdown company phone number given on the documentation did not ring and we had to phone Leasy's head office to obtain further numbers.
Pros: not much
Cons: unfriendly, bored staff, didn't care about the customer, complained about the broker and kept saying that if it was up to them, they wouldn't even be on the broker websites. didn't have the baby seat and wasted 1 hour of a tired family with a young child
Pros: Quick and easy pick up and drop off.
Cons: Was promised the contract would be emailed after pick up but we didn't ever receive it.
Pros: Nothing. They were extremely unhelpful and arrogant.
Cons: As a family we reserved two 4 door/5 seat cars but only offered 2door/4 seat cars. Explained there was 10 of us so not enough seats. Would do absolutely nothing to help us. We could take it or leave it!! Contacted Discover Cars who solution was to refund deposit and go to another car hire company which he had to do, costing another €300 for each car. Would never recommend under any circumstances
Pros: Car was really dirty, and has no parking sensor
Pros: Very good service thank you
Pros: Friendly, helpful, responsive staff
Cons: All good.
Pros: are you kidding me?
Cons: Are you kidding me? We were late by 1 hr due to flight delay and did not receive even a call and all of sudden car was given to someone else. I already paid 50 euros and it was stolen from my pocket.
Pros: There was absolutely nothing we liked about Leasys and we'll never use you as a Company again! Staff are unhelpful and the Company just doesn't care about it's customers experience!
Cons: You didn't give us the car we had booked. Instead, you gave us a small car and still charged the same price. We had to travel for almost 3 hours in the car with one of the luggages lodged between the children. Also we spent 2 hours in the airport as your assistant wouldn't let me use my credit car to pay for the car as my husband has made the booking even though his card was not working. Whilst there, another family's car has been given away as their plane was late! Worse Company ever!!
Pros: Helpful agents - I had queries (with Verona) about driving licences and late arrival (3 hrs) and (Treviso) returning the car out of hours. All well dealt with
Pros: The car was relative new (9000 km)
Cons: The car was a hybrid Jeep Renegade (instead of a Fiat 500L according to our booking) and they did not explain us at all how to charge the car. The car had a low autonomy and as result we had a very high fuel cost even though we adjusted our driving style to an economic mode and we had a constant anxiety to refuel the tank.
Pros: Overall bad service
Cons: Pickup took too long. No explanation to use the car.
Cons: Car was dirty, I got very poor customer service, one of the agents misinformed me that I will be able to pay for my rental on return, and the other agent was purely rude and refused to let me pay for my rental on return.
Pros: Service Representatives in Bologna were most helpful and very friendly. In the future it would be soooooo helpful if the Reps would explain the process for entering the parking garage to return the car at FCO. It took me a lot of extra time "figuring it out" on my own.
Cons: There was nobody around to check me out when I picked up the car! My fuel was supposed to be full but it was 2 levels below. Unfortunately, I had to make sure I returned it full. Not cool!
Pros: they didn't insist for us to take an insurance as we already had a yearly one
Cons: wasn't clear how long the office at airport was open for there was a time on the paperwork that was really early and a different one on the airport website.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 18.30 EUR per day applies to drivers under the age of 25, with a maximum of 91.50 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
In order to pick up the car, domestic renters must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, Italian fiscal code card.
A local renter is defined as a renter who is a resident of Italy.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
Visa Electron, Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Residents of Italy can only pick up a baby seat or child seat if they have their own anti-abandonment device, as they are not available at the rental desk.
During the winter season (15.11 to 15.04), Snow chains may be mandatory on certain roads in the following locations: Northern Italy, Central Italy, Southern Italy, Italy Islands. For more information please contact the car rental provider.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off