Drivalia at Bologna Airport

Pros: 2 hour wait to pickup. Then given lower car class than booked, not clean, with only 3/4 tank of petrol but expected to return full

Cons: 2 hour wait: given inferior class to what was paid for

Pros: The car was as expected

Cons: The time taken at collection desk with staff just sitting there instead of helping reduce the queue

Pros: The drop off agent was efficient, helpful and well trained and ease of finding the drop off location was easy too.

Cons: The numbers provided on the bookings do not answer to calls or messages so it was extremely difficult to find the office at Bologna since we were picking the car coming from the city and not from the airport. Even after picking the car, the agent did not respond to our WhatsApp message inquiring if the car was petrol or diesel. There was no inflator or spare tyre in the car. We suffered two punctures and the lack of these was very troublesome.

Pros: New car

Cons: No- one at desk when we arrived. Waited 45 mins. No point paying for terminal pick up when no- one there for pick up.

Pros: Friendly staff

Cons: My fuel tank was less than half full at pick-up

Pros: fast service

Cons: That when you cancel or modify, the deposit was not given back but used as a credit.

Cons: Absolutely no communication.. Never anyone responding to calls and noone at their desk. Never respond to any emails.

Pros: I called discover cars in rome to let them know i was late. The car was nonlonger available

Pros: Return agent was efficient and pleasant.

Cons: Desk was unmanned for an hour when we were trying to pick up our car and no phone numbers left worked. Note said agent in parking lot but I went there snd she was no where to be seen. I overheard the agent in the adjacent company call her and say that she ought to come back as we and another couple were getting very agitated. She finally arrived, no apology and was offhand to say the least.

Pros: Nothing

Cons: Everything

Pros: Very straightforward pick up and drop back

Cons: Desk staff not overly friendly

Pros: Easy to get and leave The car.

Pros: Professional service

Cons: all worked well. thank you

Pros: Great service!

Pros: The drop of went more smooth, easy and without any delay

Cons: Needed to wait for a long time on line. At least 45 min. The whole pick up took me 1,5 hours. Not so great

Pros: It was quick and easy

Cons: They didn’t give instruction on what to do when I dropped the car off and so I tried to contact them during the holiday to check but was unable to get hold of anyone on phone or email. As it happened it was easy and straight forward but I didn’t know that until it happened

Cons: The car only had 1/4 tank of fuel in. We were assured it would be full to full. Car was dirty. Car was hybrid. I was not shown how to use the car and it took me a while to figure the controls. On collecting the car, the agent forgot to collect the balance. This meant that e balance was collected part way through my holiday using a credit card which incurred a £35 foreign transaction fee, then no fee would have been incurred on another card.

Pros: Nothing

Cons: The breakdown company phone number given on the documentation did not ring and we had to phone Leasy's head office to obtain further numbers.

Pros: not much

Cons: unfriendly, bored staff, didn't care about the customer, complained about the broker and kept saying that if it was up to them, they wouldn't even be on the broker websites. didn't have the baby seat and wasted 1 hour of a tired family with a young child

Pros: Quick and easy pick up and drop off.

Cons: Was promised the contract would be emailed after pick up but we didn't ever receive it.

Pros: Nothing. They were extremely unhelpful and arrogant.

Cons: As a family we reserved two 4 door/5 seat cars but only offered 2door/4 seat cars. Explained there was 10 of us so not enough seats. Would do absolutely nothing to help us. We could take it or leave it!! Contacted Discover Cars who solution was to refund deposit and go to another car hire company which he had to do, costing another €300 for each car. Would never recommend under any circumstances

Pros: Car was really dirty, and has no parking sensor

Pros: Very good service thank you

Cons: Nothing

Pros: Friendly, helpful, responsive staff

Cons: All good.

Pros: are you kidding me?

Cons: Are you kidding me? We were late by 1 hr due to flight delay and did not receive even a call and all of sudden car was given to someone else. I already paid 50 euros and it was stolen from my pocket.

Pros: There was absolutely nothing we liked about Leasys and we'll never use you as a Company again! Staff are unhelpful and the Company just doesn't care about it's customers experience!

Cons: You didn't give us the car we had booked. Instead, you gave us a small car and still charged the same price. We had to travel for almost 3 hours in the car with one of the luggages lodged between the children. Also we spent 2 hours in the airport as your assistant wouldn't let me use my credit car to pay for the car as my husband has made the booking even though his card was not working. Whilst there, another family's car has been given away as their plane was late! Worse Company ever!!

Pros: Helpful agents - I had queries (with Verona) about driving licences and late arrival (3 hrs) and (Treviso) returning the car out of hours. All well dealt with

Cons: Nothing

Pros: The car was relative new (9000 km)

Cons: The car was a hybrid Jeep Renegade (instead of a Fiat 500L according to our booking) and they did not explain us at all how to charge the car. The car had a low autonomy and as result we had a very high fuel cost even though we adjusted our driving style to an economic mode and we had a constant anxiety to refuel the tank.

Pros: Overall bad service

Cons: Pickup took too long. No explanation to use the car.

Pros: Nothing

Cons: Car was dirty, I got very poor customer service, one of the agents misinformed me that I will be able to pay for my rental on return, and the other agent was purely rude and refused to let me pay for my rental on return.

Pros: Service Representatives in Bologna were most helpful and very friendly. In the future it would be soooooo helpful if the Reps would explain the process for entering the parking garage to return the car at FCO. It took me a lot of extra time "figuring it out" on my own.

Cons: There was nobody around to check me out when I picked up the car! My fuel was supposed to be full but it was 2 levels below. Unfortunately, I had to make sure I returned it full. Not cool!

Pros: they didn't insist for us to take an insurance as we already had a yearly one

Cons: wasn't clear how long the office at airport was open for there was a time on the paperwork that was really early and a different one on the airport website.