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Surprice at Vienna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Model ordered was not available, agents tried to convince us a to take a smaller car to cancel the deal or to upgrade to a larger car. The whole place seems to be managed as a scam. From to moment you enter the tried to blame us with the cheapest tricks in the book. 1. That we were late for the pick up, we were not, but they tried. 2. That a Dacia Duster is the same category of a Kia Stonic which is smaller but they can’t show it on the web site….3. Then they offer to upgrade to a larger Dacia….
Cons: 4. The recived car was not clean, the service rep. Recommended to bring it back clean or the will change me 300 euro… 5. The car had a service line on when recived, they said it was nothing to worry about. 6. After 2 hours I was able to leave the agency with the rental car. 7. When car was returned they said it was not perfectly cleaned.
Pros: Car was great price for a 7 seater.
Cons: It was very dusty on the outside and there were receipts, etc left from previous rental in the side compartments. Unfortunately, at the drop off, nobody was there from SurPrice and my calls weren't answered. It was only for the helpfulness of Green Motion Car rentals that they accepted return and brought me to the airport. Still haven't heard from SurPrice cars which is disappointing.
Pros: The guys were very nice and helpful. Its the second time I book with them and the lrice is fantastic aswell the cars are in very good condition. I will book through them again. I am sorry I caused them damages on the car but we got easily and smoothly though it.
Pros: easy to contact
Cons: they charged 50 euro, to be paid in cash, for outside office pickup which was not mentioned in the terms & conditions of either DiscoverCar, nor Surpise.
Pros: Was a great friendly service but of course I felt unhappy being charged for something I did not want
Cons: Great
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 73 years.
A senior driver fee applies to drivers over the age of 66.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, Passport or ID card, booking voucher.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
During winter season (from 01.11. until 31.03.) Winter tires are included in price.
By law, winter tires are mandatory on all roads from 01.11 to 15.04.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
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