Vienna Airport (VIE), Vienna, Austria
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Driver's country of residence is United States of America (USA) and age is 30-65
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Surprice at Vienna Airport

Zeppelinstrasse 9 ,EG,TOP 5, 2401, Fischamend, Austria
0043 6 649 159 040
Pick-up instructions
Meet and Greet service. Please head towards the first floor of departure hall Terminal 3. A Surprice car Rentals representative will wait for you outside the airport. In case of delay or if you require assistance, please call 00436649159040
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Hyundai i10
January 7, 2024

Pros: Nothing

Cons: Staff was fraudulentl from the start and opened wrong reservation for me.

Switzerland
Hyundai i10
September 14, 2023

Pros: Nothing

Cons: It is a scam. There was no car and no people anywhere

United Kingdom
Hyundai i10
July 28, 2023

Pros: friendly service by the agent

Cons: I am still waiting for the refund of my deposit of € 1900 although it was promised refund on return of the car

Portugal
Hyundai i10
June 26, 2023

Pros: Quickness to provide the car.

Cons: There was a dent in the car wheel cover which the provide said it would charge €25 for damage. My card was charged 90€. Very poor and unfortunate to damage an otherwise nice rental experience.

Israel
Renault Clio
January 30, 2023

Pros: As should be

Cons: OK

Greece
Renault Clio
October 30, 2022

Cons: Totally poor service, no transfer to the office from airport, no contract until we chased them

Greece
Renault Clio
October 30, 2022

Cons: Totally unorganised and rude. By arrival nobody was ever there to pick us up. We self checked in with a taxi to the car park, nobody was there to supply the contract. We had to come back again and chase the employee to provide a contract. Very stressful experience totally unorganised and rude

Israel
Hyundai i10
October 17, 2022

Pros: Price, kindness of staff.

Cons: Got a ticket for not having car documents and the safety yellow jacket, and the car returning process was annoying.

Israel
Suzuki Vitara
September 23, 2022

Pros: very nice and efficincy rep.

Cons: very hard to finde the desk and place ,you have to call rep and he comes pikk you/

Israel
Renault Clio
August 29, 2022

Pros: Gery was superb

United States of America (USA)
Hyundai i10
August 14, 2022

Pros: It was cheap

Cons: The rental car broke down (it had 85000 km). They asked me to pay the towing fee and promised to reimburse me - they didn't. They did not have a replacement car but promised to refund the days it was not available - they didn't. They promised to pay for my train ticket back to Vienna - they didn't. Overall a very expensive and unpleasant experience. I hope the reason they did not refund me is because they are out of business.

Bulgaria
Renault Clio
July 30, 2022

Pros: N/A

Cons: I would like to recommend that your employees be correct and honest when offering their services to your customers.

Canada
Suzuki Vitara
June 17, 2022

Pros: Straight forward, no-nonsense and efficient

Cons: The pick-up and drop-off could have been at the actual terminal and not at a vague, unmarked hotel entrance

Israel
Renault Clio
February 27, 2022

Cons: They canceled my order and charged full payment

United Kingdom
Hyundai i10
February 20, 2022

Cons: Did not get car and left stranded

Germany
Renault Clio
November 22, 2021

Pros: Nothing

Cons: Everything, timing, the condition of the car > had accidents. Car was very dirty. The agent closed at 19h and we supposed drop off the car at 19h. Totally unprofessional. Never again.

Israel
Hyundai i10
October 3, 2021

Pros: During the booking of the car I paid € 35 for its receipt beyond the working hours of the counter. In fact I came to pick up the vehicle I was asked to pay €50 for the same thing, which is not really acceptable when there is a closed deal Regars David

Israel
VW Polo
February 6, 2020

Cons: Good and paition service

United Kingdom
VW Polo
June 18, 2019

Pros: the paper work was quickly completed. After the bad experience with the pick up the manager was accommodating as to possible lateness of returning the car. He made sure that all previous damage to the car was recorded.

Cons: all went smoothly apart from the meet and greet. Nobody appeared at the arranged time. We waited for 20 minutes and then had to beg the airport info to allow us to ring the hire firm - we had no foreign minutes! After that they were there within the time they stated on the phone.

Portugal
Hyundai i10
June 17, 2019

Pros: The company Surprice was very competent on our demanding, the car was good and so it was the service, but that didn't compensate the fact that we lost about tree hours between arriving at the airport and begining our use of the car.

Cons: Time spent picking up the car Difficulty of finding rental desk or representative

Israel
VW Polo
May 14, 2019

Pros: Low price and friendly service. They picked us up at the airport and dropped us off at the train station.

Cons: It was not at all clear that we needed to meet the representative in the airport in order to be driven to their offices. We thought there was an airport shuttle bus that would take us there.

Israel
VW Polo
April 11, 2019

Pros: The agent was very nice and the car was in very good condition.

United Kingdom
VW Polo
February 27, 2019

Cons: I was expecting a VW or similar. I

Israel
VW Polo
January 22, 2019

Pros: Very good communication with the Surprice agent

United Kingdom
VW Polo
January 8, 2019

Pros: very friendly and helpful stuff - will definitely use them again!

Greece
VW Polo
January 4, 2019

Pros: The friend;y represenatative

Cons: That I had to pay again (twice) for insurance

Australia
Hyundai i10
August 17, 2018

Pros: car was good, in good condition

Cons: gps only worked in Slovenia and Croatia when we told them we were going to ex Yugoslavia countries and bulgaria. waste of money abd obviously they didnt want to refund the money. i do not recommend this company.

Most Popular Car Rental Deals

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The above prices are only approximate and were last updated at 06:16 on 2024-07-13. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1900.00), Theft Protection, Roadside Assistance (in the country of pick-up), Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 26.

Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 65.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: valid driver license, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Germany, Hungary, Italy, Kosovo, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Snow chains.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.

During winter season (from 01.11. until 31.03.) Winter tires are included in price.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Business hours
Service outside of business hours is available by previous request at airport locations.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

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Tue:08:00-22:45
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Tue:08:00-20:00
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Tue:08:00-22:45
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Tue:08:00-20:00
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