AddCar at Vienna Airport

Pros: It was new car, only 120 kilometres.

Pros: The service provided by AddCar was excellent — the contact person was very helpful and attentive, especially with assisting us in installing the child seat properly, which made a big difference traveling with kids. He was patient, professional, and made the process smooth and stress-free.

Cons: none

Pros: very easy to find

Cons: hidden costs

Pros: They contact me via whatsapp

Cons: 1)They ask to return the car clean, strange request that I need to get it clean after I used it for a week. It should be return as a car that was used for a week and not from a washing machine. 2) they didn't give it with full fuel and asked to get it back with same level of fuel, you never can have same level so they are getting it back with more fuel.

Pros: This is different service, met in the airport and dropped off at the airport departures. All in all a much nicer experience than the past 4 or 5 hire cars from Vienna.

Cons: The pick up and drop off much better for Vienna than the main car hire services at Vienna airport

Pros: Agents were quite helpful and responsive to messages asking for advice because of 2 warning alarms appearing on the dashboard during my trip.

Cons: Car allocated was too big for car lots in garages. I asked for a 7 seater but was allocated a 9 seater with a very big boot making car longer and more difficult to maneuver especially without power steering. My 1st allocated car was changed to a slightly smaller 9-seater car with a smaller boot because an alarm on dashboard. 2 warning alarms came on in the 2nd car during my trip. Had to communicate with agent often to seek assurance that it is safe to drive. Valuable time was taken up.

Pros: Insurance and

Cons: The hold money is very high and take long time to returned

Pros: Good communication prior to pickup and drop off.

Cons: Telling me I damaged the car when I know I did not.

Pros: When I requested to change the car pick-up location from the rental company, I was informed that I would need to pay a high amount of €150, even though a taxi from the airport to the hotel costs only €42.

Pros: كل شي

Cons: لم يترك لي السفر بالسياره خارج النمسا

Pros: they communicate with me in advanced to coordinate with me about picking & dropping off the car, which is good point, especially when I arrived after working hours.

Cons: nothing, I just have an advice to them, which is to open an office at the Airport.

Pros: Clear information

Cons: Adblue liquid keeps reminding even though we applied the quantity needed after contating your staff.

Pros: Everything

Cons: Nothing

Pros: 4. Car was 100% clean inside, from outside - can be better - fly's on window. also some asphalt/bitumen on white colour car... 5. 2000 Eur deposit was ''frozen'' whit 100% full coverage... but i don't have time discuss, because they late by 55 min....

Cons: 1. Fuel policy - according AddCar employees explanation was changed 1.5 years ago - not full/full. Difficult return car whit same amount of fuel - so now i pay for fuel more. 2. Flight details was send, but car agent come 55 later... Same at dropping time - coming 40 min later. 3. Big issue for me identified or person arrive to pick au the car are employee of AddCar - no uniform, no employee card whit photo - question to whom i receive the car??? How i should understand that?

Pros: The team was on time.

Cons: Didn't have answer to my question. Only said this is not my part of job. I want to know status of deposit back no one can answer. I am still waiting

Pros: Staff was really nice and helpful

Pros: Very professional

Pros: great service, brand new car, everything went smoothly

Pros: Συνέπεια και αξιοπιστία

Pros: nothing

Cons: A car was reserved at Vienna Airport, but unfortunately the car was not delivered to me. I called the available numbers, but the numbers did not work. An email was sent to cancel the reservation and return the amount, and until this moment I have not received the amount.

Pros: Easy and so professional everything was smooth

Cons: Perfect

Pros: The car itself was very perfect for my journey

Cons: They are not transparent

Pros: My booking was made for a better car than i collect Booking was made with a diesel car but get a gasoline car which is cost my lot of money The car condition was not clean The car is very low standard without any features

Pros: Comfortable, kindly

Pros: DUSHAM was very very nuce and good

Pros: Very professional representative, especially the guy at the drop off, I can’t recall his name, but he was very friendly and professional.

Pros: Drip Off service good. Pick up service poor

Pros: They talked to me on whatsapp and were answering really quick at any time of the day. Great service.

Pros: The service was fast and efficient, I received exactly the vehicle I ordered

Cons: . One fundamental problem is that I was actually charged for the deposit at the beginning of the lease, contrary to what is customary for the deposit to be held as a frame

Pros: They provided a new car and good English communication.

Cons: Overcharge for the small scratch.

Pros: Alex and Miky from Addcar were great and helped us a lot. The car we recieved was amazing. We were very happy we found that deal. It was worth every euro.

Pros: The person (Mr. Dusan) attending to me is excellent

Cons: Nothing

Cons: Fees. Will not rent from AC again.

Pros: Very responsive!

Cons: Everything was nice!

Pros: Stuff membe and phone support.

Pros: addCar is the best experience for me ever. VW Passat was brand new, very clean, representative contact me before and was waiting for me as we deal in arrival hall, car parked directly at the airport. Everything was supernice and superfast, also i have my depozit back already after 1day Highly recommend

Pros: Great service

Cons: Nothing!

Pros: meet&greet

Cons: beware of €120 cleaning fee - no explicit mention about it during booking or car handling, extremely disappointing in the autumn.

Cons: I rented from the worst exploited and unprofessional company in the world, they took an increase in the case of a line or meters And then the car employee has a check on the car and I sign the banknotes, then, not checking that employee and when I leave they tell me a deduction of 300 euros on the missing car papers and this is not worth it. Exaggerated

Pros: This was our best rental experience to date. These guys were professional, fast and the service was top notch.

Cons: Nothing, it was awesome.

Pros: This was our best rental experience to date. These guys were professional, fast and the service was top notch.

Cons: Nothing. They were great.

Pros: Everything was perfectly

Pros: Friendly representatives, pick up was on time and easy. No gimmicks or tricks returning the car. Affordable full coverage.

Cons: The dropping off the car was very difficult and stressful! No one showed up at the drop off location (Vienna airport) at the agreed time! We had to make several phone calls and waited 30 minutes for someone to show up and accept the car back. It was very stressful when you airplane is leaving in 90 minutes! I would appreciate MUCH BETTER COMMUNICATION :at least a text as a reminder the night before the agreed pick up/return. And definitely text or a phone call when someone is running late!

Pros: Car is good

Cons: They are cheating

Pros: AddCar offered the best price.

Cons: Picking up the car took some time as I waited 30 minutes for the agent to arrive.

Pros: חיכו לי עם האוטו ביציאה מהטרמינל וגם ההחזרה היא בכניסה לטרמינל, לא צריך לחפש חניון. וגם שזה כולל נסיעה בכבישי אגרה לפי מה שהנציג אמר לי

Pros: Car new and clean

Cons: They do not have an office at the airport, the employee brings you the car from abroad, if you are late for some reason beyond your control, you pay 60 euros, Addcar took 60 euros, the employee came back to the company because I was late because the flight was delayed to reach Austria and I was told to pay the amount if I wanted to rent the car

Pros: After the car arrived the representative was very polite and professional and gave us all information needed

Cons: There is no desk at the Airport, If your flight is late and the representative went to deal with another case you need to wait...

Pros: Friendly people, and cheaper than competitors

Cons: Service and experience was poor and slow!

Pros: Convenience and efficiency

Pros: New cars low mileage,

Pros: Service was friendly and they responded really quickly

Cons: When we returned the car, they marked the scratches you couldn't even see.

Pros: simple and easy, very courteous staff. I will definitely use the service again and recommend it!

Cons: It wasn't clear to me that I needed to provide the exact time my plane would be landing as it takes the company 20 minutes to drive to the airport.

Cons: The fee due to Discovercars is not clear. The full assurance do not prevent for a maniacal check of car supplier during drop-off.

Pros: Everything is excellent when handing over the car. The man who received the car is bad manners and a liar, so he registered the car as a car and I warn the car company in case any amount of insurance is deducted because I consider it fraud

Cons: Everything is excellent when handing over the car. The man who received the car is bad manners and a liar, so he registered the car as a car and I warn the car company in case any amount of insurance is deducted because I consider it fraud

Pros: السعر جيد و تعامل

Pros: Our flight was delayed till after midnight and the Add car representatives were very accommodating, and were there exactly when we needed them, Thank you!

Pros: nice and kind service clean car

Cons: no one mentioned that its a pickup service . i spent find the location of the agent at the Airport meanwhile a representative was looking for me outside the airport . more then that there is no flexibility for the pickup an return the car . you need to place exact hour in advance

Pros: Friendly and time flexible employees, with great english. The ability to pay the deposit with a debit card.

Cons: Everything was excellent.

Pros: The car was clean, in good order and perfect for my needs. Exactly as advertised. They are very precise in their notation of issues but did not overcharge me for the 'damage' that occurred

Cons: There was no one there to meet me when I arrived. Eventually I called and they said it would be 5 minutes. 45 minutes after my arrival, they finally arrived. They were only 15 minutes late for drop off but that was still very stressful

Pros: Overall condition of the car

Cons: Efficiency of the car rental agents

Pros: Very kindly people

Pros: The whole process.

Pros: Picking up the car was well explained and it was easy to communicate with their respective.

Cons: Waiting for booking confirmation with car hire company.

Pros: Nothing

Cons: They ripped me off by charging me for damage I didn’t do

Cons: Could not reach Bratislava phone number.

Pros: Great car at a great value.

Cons: Pickup was a little cumbersome as they don't have a desk or physical location at airport. I met with the agent in the short term parking lot and he did paperwork by hand, took a little while. Also, tank wasn't completely full which he attributed to a faulty indication which I learned wasn't true the next and subsequent fill ups, I really hate being lied too.

Pros: The car was in good condition, as described

Cons: Both pickup and drop-off was terrible. The agent was not waiting for me at the airport meeting point at pick-up. It took about 15 minutes to find him, then it took a long time to actually pick up the car. Agent was 30 minutes late at drop-off, which is more than rude when you're trying to catch a flight.

Pros: The car was excellent

Cons: In the return the representative treated really disgustingly and insisted on dirt that is scratches even after I cleaned the dirt, I will not recommend to anyone but otherwise they will compensate me for the mental anguish

Pros: A thorough and genuine empathic approach to give the customer the best service and easiest possible rental experience. The best I have ever had and with clear distance to the second best.

Cons: Hard to give addCar negative feedback on this experience, there was some confusion on where to return the vehicle (Terminal 1 or Terminal 1A)

Pros: Great price, good service

Cons: Engine was less power, than I have ordered

Pros: Everything. Good price, fast and nice service, great car.

Cons: ---

Pros: Very good service and brand new car provided

Pros: Like I wrote previously your pricing was very competitive and the car was fairly new and performed well except a low tire pressure warning stayed on all the time. However, all tires were okay.

Cons: Our flight arrived almost an hour late and we didn't see your representative, only an hour later after walking twice to the rental agencies did your rep. show up. We had to ask an employee to call your office in Slovakia, without her help we'd be stranded as we had no functioning telephone when arriving in Vienna. The return of the car was a bit better organized but still half an hour late. If you can keep your pricing competitive we'd use your services again. Say Ahoj to Richard! :)

Pros: The phone # provided did not work as shown for those of us flying in internationally. Took too much time figuring out have to get thru to someone. Sent an email and response came a few DAYS later

Pros: New car and nice spring people

Cons: To long wait and did not accept dropping the car in the city as ordered. Hunday is not really Opel...

Pros: Cheap. Nice car

Cons: Representative didn’t meet us, then couldn’t find us when we told him where we were. Paperwork took a long time.

Pros: השירות היה מעולה הגעתי לשדה ,חיכה לי נציג .רכב ומחיר הוגן חדש

Pros: Representative was very friendly and efficient

Cons: Nothing

Pros: One of the best, personal and approachable rental services I have ever encountered. The car I received was a upgraded compared to the one I ordered. Great surprise.

Cons: Nothing. I had problems reaching them by phone before the rental started, but it was a problem with my phone. AddCar and Adam in specifics