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NUCarrentals at Sofia Airport
Sofia International Airport, Terminal 1, 1517 Sofia
00359 70 020 225
Pick-up instructions
Service is provided by Car 1 Rent A Car. Please include your flight details at the time of booking. In Terminal 1 exit the Arrivals Hall to the left and wait in front of the Customs Building for NU Car-Car 1 blue Shuttle Van. If your arrived at Terminal 2 take the right exit of the Arrivals Hall following the yellow line on the floor to the Shuttle Bus stop where NU Car-Car 1 blue Shuttle Van will pick you up.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
MK
Israel
Volkswagen Golf STW
February 17, 2023
Pros: Nothing it was so bad and they took a,lot of money from us at the pick up (400)€
Cons: That we had to pay 400€ to pick up the car because we had a 19 year old driver with us uneven tho on the website it said that the minimum age is 19
BP
United Kingdom
Ford Fiesta
February 5, 2023
Pros: Car was clean and worked fine, ruined by the hidden charges.
Cons: Completely blindsided with additional ‘mandatory insurance policy’ that was not disclosed anywhere. Disgustingly expensive hidden fee otherwise I ‘can’t take a car’ Basically blackmailed into paying an additional €150. In the process of reporting to authorities
PM
Ireland
Volkswagen Golf
January 30, 2023
Pros: When I finally got served the people weee friendly and helpful. Dropping off the vehicle was also a good experience
Cons: We waited 30 minutes at the airport for a shuttle that never came. The number provided did not answer so we took a taxi that charged 15 euro. When we arrived I opens the door and was ordered out because one person was inside and he said in an abusive tone, get out we are serving someone. I hadn’t said a word and waited another 15 minutes outside and then was asked to go inside the office. Other than that experience everything else was just fine
AJ
France
Renault Clio
January 5, 2023
Pros: waited one hour, never got the car. Had to pay you online for nothing. Never got the money back.
Cons: You basically took 30€ from me for nothing; Internet scam is what you are.
RT
United Kingdom
Ford Fiesta
December 15, 2022
Pros: The prices were quite cheap and I expected to have some problem, but everything went quite well. New car and very friendly staff. I also got my deposit back at the time of return.
Cons: Had to call them for the shuttle
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Third Party Liability Protection (TPL/TPI), VAT Local Tax (20%), Breakdown Assistance, Road Fund Tax, Limited mileage, Free cancellation with a full refund up to 48 hours before your pick-up time
Driver Requirements
Minimum rental age is 19 years. A young driver fee applies to drivers under the age of 25. There is no Senior Driver Fee. The driving licence must have been issued by authorised authorities at least 1 year(s) before the date of the commencement of the rental. The driver MUST present a valid Drivers License from their country of residence. An International Drivers License is needed for countries with non-Bulgarian alphabet. Please note that the international driving licence is valid only if accompanied by the normal driving licence. At the pick up, in addition to the valid driving license, the renter and each additional driver must provide a valid passport or ID-card in their name, and a valid credit card in the renter’s name.
Additional Insurance
Following optional coverages are available at rental facility: Partial Damage Waiver (AI), Full Damage Waiver (AI+CDW). Charges vary, depending on selected coverage plans and car groups.
Payment Policy
The following credit cards are accepted: Visa, MasterCard. Cash and debit cards are not accepted. At time of pick up customers will be required to pay the amount of the rental and a deposit. Deposit amount will be blocked on customer’s credit card until the end of the rental period. The excess amount is 850-1400 EUR.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g, GooglePay or ApplePay) nor someone else’s card (including family members).
Cross Border Policy
All vehicles may circulate in the following European countries subject to prior notification and acceptance from the rental company - Romania, Hungary, Austria, Belgium, Croatia, Czech Republic, France, Germany, Greece, Italy, Luxembourg, Netherlands, Poland, Slovakia and Slovenia. The renter must pay a minimum fee that will increase depending on the number of days of the rental - 66 EUR per rental of 5 days and less and for rentals of 6 days or more a charge of 13 EUR per day will apply.
One-Way Drop Offs
One way rentals are allowed between rental locations within Bulgaria. A Drop Fee will apply and the rental counter must be advised at time of rental.
Policy for outside of business hours
Out of hours service is available on request and for an additional charge, for pickups and drop offs between 6 PM and 9 AM.
Optional extras and services
Winter Tyres are mandatory on period from 1. November to 31. March.
It is allowed to add up to 2 additional drivers.
Fuel policy
Car must be returned with the same amount of fuel as given in order to avoid additional charges.
Business hours
Pick-up & Drop-off
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