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Surprice at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Not much
Cons: Extra charges as above. Rude agent who was also extremely slow. Rear driverside door on car wouldn't open when we picked the car up and they had no replacements.
Pros: Very quick service
Cons: Didn't have the car that I ordered so gave us an alternative. Then wouldn't allow us to use that car a C1 as it was too small to carry our ski luggage no mention on the paper work this was a thing and just cancelled our booking on the spot. Poor server won't be using ever again
Pros: They demanded an international driver's license, this is a rare requirement, I rented in about 10 countries, including Bulgaria twice, and never asked me, such a requirement should be in bold, not in small print, and not as something 'option' !!!
Cons: They demanded an international driver's license, this is a rare requirement, I rented in about 10 countries, including Bulgaria twice, and never asked me, such a requirement should be in bold, not in small print, and not as something 'option' !!!
Pros: The price.
Cons: Took 2 hours to pick up the car. Despite having purchased the full insurance from Discovery, I was pressed at the counter to purchase Surprice's own insurance under the threat that I would be forced to pay for "every scratch" upon returning the car. The process of inventoring all existing issues with the car was severely downplayed by the rental agent, as if there was no problem with any issue not being recorded. However, upon returning the car, it was throroughly checked for all possible minor
Cons: topay more than the planned. the car with the light that switch on
Pros: I have already sent an email explaining my awful experience with discover cars.
Cons: they refused to rent the car
Pros: I’ll not rent anymore with Surprise car.
Cons: They try to cheat the customer, about the damage of car. In 20 years that I rent car this is my first poor experience!!l
Pros: There was no service.
Cons: There was no service.
Cons: Surprice had no record of my reservation so had to set up a new one. Car hadnt been cleaned very well when collected, so was deep cleaned before I returned it. Charged €45 for a lost wheel trim which wasn't fixed to the car properly, and was only a cheap, unoriginal part anyway. Unfair to be charged so much when it was impossible to find and replace, and should have been cable tied in the first place.
Pros: Awfully service! Do not book with them!
Cons: Do Not book from Sur Price! They gave a car that did not have engine oil on it. When we discovered this+ water leek from the car we tried to call them but they did not pick the phone for 2 hours in week day! We were stuck in the mountain without car for hours! Awfull service. The car wasn’t cleaned and desinfected inside as advertised even in pandemic!!! We had to do it yourselfs!
Cons: They played on me saying that the deposit was being cancelled but they were making me pay for 2 invented mini scratches for which they made me pay 600 euro. The car (focus) was old no blootooth no USB working. Run away from this thieves
Pros: Friendly efficient service, smooth transaction
Cons: Car radio didn't work
Pros: very bad customer service and very expensive
Cons: Company trying to make more money when returned car and trying to charge more money for extra cover When I returned my rental car Company charge me for tyres and wheels because it's been scratched very little but I have extra insurance for excuses hi said extra insurance not covering tyres for 1 tyre hi charge me 150 pounds
Cons: Waiting time.
Pros: - Rate was good. - Dropping off procedure was very smooth
Cons: - The guy at the office wanted us to add an extra insurance, and told us that the insurance we bought at discovercars did not cover everything. We found this rather confusing and rude, as we had already bought one! - The car had many small scratches to it that were not specified on the renting form. We made a video beforehand which came in handy.
Pros: Community and fast responding.
Cons: The company u've picked to make contract with , they were inapproprieate.
Pros: Friendly staff
Cons: Took too long to deal with paperwork on pick up
Pros: this was as good as it gets
Cons: no problems at all
Pros: Quick and smooth, hassle free :)
Cons: Their website states is 24/7, when I rang their Sofia Terminal 2 stand was told they open at 8:30.
Cons: Made-up issue to justify getting money out of me.
Pros: Quick and willing to help as much as they can.
Pros: The returning of the car was done efficiently and my card deposit was released that day once the vehicle had been checked
Cons: Their was no one available at the desk and we had to wait 20 minutes before we were seen too.
Pros: Very efficient and easy access to the rental and we were very happy with the car.
Cons: Not a complaint, but observation. We were told about the card swipe to leave the airport, but it wasn't made clear about re entering at the end of the hire which caused faffing about trying to find the currency to pay for a ticket we collected as a result.
Pros: Polite applogetic staff.
Cons: Car was not ready for collection. Car broke down on return to airport withh a complete loss of power and steering, I had to make my own arrangement to continue journey, Surprice would not offer compensation.
Pros: Very reliable, friendly and helpful.
Cons: Everything was exceptional good.
Cons: we queued for an hour both picking up and dropping off the car Staff were unhelpful They said that as we had rented trough you our car insurance may not be valid
Pros: The staff were very friendly and helpful. They explained everything clearly and answered all my questions. They were very professional and I would not hesitate to use them again. The car was also in great working order, and extremely reasonably priced.
Cons: First of all everything’s was ok since my 31 days about to end I talked to the company and renew 5 days and we didn’t negotiate about the price since it must be like the previous days . Today and before 1 day from the dropping they called me and said that every day price must be double since the Renewal was throug then locally not through net . Is this case fair to me.
Pros: Very good service, nice staff
Pros: Wery nice people
Cons: Good and fast service
Cons: I could only pay with credit card and I offered many other ways to give the amount but they did not accept them so I did not get the car..
Pros: The car was clean when we get it.
Cons: They're costumer service was very bad. When we came to take the car nobody wait for us and we needed to look for them and call them to come, they was late in a half an hour. Also when we went to return the car we call them the evning before we sepose to departur and told them the hour and terminal we needed them to come to, but they didn't show in time and they was late in 45 minutes. This company is a very bad company and I wouldn't recommend it to nobody that want to have a good trip.