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Surprice at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: nothing.
Cons: They are scammers, delete them from your site.
Pros: It was efficient
Cons: Inside of the windscreen was very dirty; for a car with 5,000km it should have been clean, or cleaned during pre hire prep!
Pros: Nothing
Cons: Further to the above, the car itself was an old station wagon (100k+ km) and not a great drive. Additionally numerous other customers were also having problems ranging from: - Surprice did not receive a booking and did not have a car available. Whilst the customer was trying to sort this with the car rental company/agent, he was told to fuck off outside by Surprice staff. - family had booked a van for 8 people, Surprice only had vans with 6-7. - mans CC not working, did on atm outside…
Cons: Surprice manager asked us for a credit card (as expected, for the deposit), but then he asked us to sign the document (see photo). We didn’t feel it is safe to sign it. The company name on the document is unknown to us ("Vadim 1”), the card number and the CVV is written in the document (which makes it easy for someone who has it to commit fraud). Our car was cancelled without refund by the manager when we refused to sign.
Cons: The car was not what we reserved and the agent was not in the least interested in resolving the issue. The agent charged for a cross boarder rental ans when challenged stated that it was because we were taking the car out of Sofia, the agent attitude was far from friendly.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In no case will a refund be given for unused fuel.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Pick-up & Drop-off
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