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Surprice at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The car was not what we reserved and the agent was not in the least interested in resolving the issue. The agent charged for a cross boarder rental ans when challenged stated that it was because we were taking the car out of Sofia, the agent attitude was far from friendly.
Pros: Very pleasant at pick up
Cons: Scammers, charged 500 euro for tiny marks already on the car at pick up but not visible on photos.
Pros: Non c’era liquido per tergicristalli , La benzina non era pieno , dopo pretendevano ,
Pros: Kindnesses
Cons: There isn’t a desck on the aéroport. Difficult to call and lose time
Pros: השירות ברור אדיב והוגן. קיבלתי מכונית יותר טובה ממה שהזמנתי. הרכב נקי ובמצב מצוין. [אם לא יגעו בפיקדון שלי ]הציון הכללי הוא 10
Cons: הערה אחת קטנה, קבלנו טנק דלק קצת מעל החצי ויותר נוח לקבל מלא ולהחזיר מלא
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Albania, Croatia, Greece, Kosovo, North Macedonia, Montenegro, Romania, Serbia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In no case will a refund be given for unused fuel.
Pick-up & Drop-off
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