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Surprice at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very friendly and efficient and the no cost upgrade was great.
Pros: They should more smiling
Cons: We arrived late unfortunately for the car pick up, and already they had given the car to someone else, with no alternative. What a book with another agent at the airport costing a lot more than we expected to pay with surprice.
Pros: Seamless transaction
Pros: Easy to usr, good price
Cons: The car given was smaller than advertised
Pros: That they accept finally my payment
Cons: Dirty car trying to put me fault of car damage which was not my fault thanksfully i toom pictures
Pros: Car had prepaid highway tolls and was fully equipped with necessary documents. Few minutes before drop-out we were awaited by company representative in garage.
Cons: Dirty car with stains and a lot of cigarette fume inside. Took 3 days to fade-out. Strong oscillation of front axle, strange sounds from axle during steering or driving through uneven road. Probably dead shock absorber. After every start car was requesting oil-service. Impossible to close the car by remote controller, received car with broken key. Appearance: Car scratched with uncountable amount of scratches on wheels and body. Employee knew in a second which one is new :)
Cons: I didn't get the car I paid for and didn't get any refund
Pros: The ease of finding the rental office and the welcome and availability of the representative
Cons: The rental office will not be at the arrival terminal but at the terminal about 4 kilometers away.
Pros: Good command of English were polite. Car reserved not available but the gave us an upgrade at no extra cost
Cons: Car provided was adequate but was without screen wash and we had to buy engine oil as warning light came on. Also rear near side light not working
Pros: No good
Cons: Take more than 1 hour to get a car in bad condition
Pros: Flexibility and understanding.
Cons: Explained above.
Pros: They where nice.
Cons: I was at an other terminal and I called to ask something but they didn't pick up. When I arrived at the desk and asked why they didn't pick up... they said "We are going to close soon and have to much paperwork....". I understand but it is not the customers problem.
Pros: Big enough car, clean enough
Cons: The breaks made a funny noice that wasn’t reassuring. The girl at the airport desk was alone: she had to check the cars and do all the documents: waiting time was far too long because of that. Also no possibility of blue tooth in the car
Cons: 220000 km old car with a lot of damege the car flashlight
Pros: The guy at the desk solved the isse everyone in the contact center said otherwise.
Cons: Contact center is awful. Not only slow but most of the agents i have talked to do not read the whole email, only take some part of the message and provide fals or misisng indirmation. It is more than frustrating when renting a car.
Pros: The service was not good
Cons: The car contition was very bad
Pros: Surprise most unhelpful company
Pros: Friendly and efficient staff. Very economical car.
Cons: Poor car maintenance, Looks like is my duty to check all the essential features before leaving the airport.
Pros: Everything went super smoothly and easy. All the clerks spoke really good English.
Cons: Flippant attitude of the rental staff
Pros: The desk was at Terminal 2 but not signed, it is actually with Sur cars...
Cons: The car was very old, key not popping up, the gear box leather torn, and to add to the age- the car was very dirty
Pros: Desk service was ok
Cons: Didn't get what we booked at the price booked
Pros: Not much
Cons: Extra charges as above. Rude agent who was also extremely slow. Rear driverside door on car wouldn't open when we picked the car up and they had no replacements.
Pros: Very quick service
Cons: Didn't have the car that I ordered so gave us an alternative. Then wouldn't allow us to use that car a C1 as it was too small to carry our ski luggage no mention on the paper work this was a thing and just cancelled our booking on the spot. Poor server won't be using ever again
Pros: They demanded an international driver's license, this is a rare requirement, I rented in about 10 countries, including Bulgaria twice, and never asked me, such a requirement should be in bold, not in small print, and not as something 'option' !!!
Cons: They demanded an international driver's license, this is a rare requirement, I rented in about 10 countries, including Bulgaria twice, and never asked me, such a requirement should be in bold, not in small print, and not as something 'option' !!!
Pros: The price.
Cons: Took 2 hours to pick up the car. Despite having purchased the full insurance from Discovery, I was pressed at the counter to purchase Surprice's own insurance under the threat that I would be forced to pay for "every scratch" upon returning the car. The process of inventoring all existing issues with the car was severely downplayed by the rental agent, as if there was no problem with any issue not being recorded. However, upon returning the car, it was throroughly checked for all possible minor
Cons: topay more than the planned. the car with the light that switch on
Pros: I have already sent an email explaining my awful experience with discover cars.
Cons: they refused to rent the car
Pros: I’ll not rent anymore with Surprise car.
Cons: They try to cheat the customer, about the damage of car. In 20 years that I rent car this is my first poor experience!!l
Pros: There was no service.
Cons: There was no service.
Cons: Surprice had no record of my reservation so had to set up a new one. Car hadnt been cleaned very well when collected, so was deep cleaned before I returned it. Charged €45 for a lost wheel trim which wasn't fixed to the car properly, and was only a cheap, unoriginal part anyway. Unfair to be charged so much when it was impossible to find and replace, and should have been cable tied in the first place.
Pros: Awfully service! Do not book with them!
Cons: Do Not book from Sur Price! They gave a car that did not have engine oil on it. When we discovered this+ water leek from the car we tried to call them but they did not pick the phone for 2 hours in week day! We were stuck in the mountain without car for hours! Awfull service. The car wasn’t cleaned and desinfected inside as advertised even in pandemic!!! We had to do it yourselfs!
Cons: They played on me saying that the deposit was being cancelled but they were making me pay for 2 invented mini scratches for which they made me pay 600 euro. The car (focus) was old no blootooth no USB working. Run away from this thieves
Pros: Friendly efficient service, smooth transaction
Cons: Car radio didn't work
Pros: very bad customer service and very expensive
Cons: Company trying to make more money when returned car and trying to charge more money for extra cover When I returned my rental car Company charge me for tyres and wheels because it's been scratched very little but I have extra insurance for excuses hi said extra insurance not covering tyres for 1 tyre hi charge me 150 pounds
Cons: Waiting time.
Pros: - Rate was good. - Dropping off procedure was very smooth
Cons: - The guy at the office wanted us to add an extra insurance, and told us that the insurance we bought at discovercars did not cover everything. We found this rather confusing and rude, as we had already bought one! - The car had many small scratches to it that were not specified on the renting form. We made a video beforehand which came in handy.
Pros: Community and fast responding.
Cons: The company u've picked to make contract with , they were inapproprieate.
Pros: Friendly staff
Cons: Took too long to deal with paperwork on pick up
Pros: this was as good as it gets
Cons: no problems at all
Pros: Quick and smooth, hassle free :)
Cons: Their website states is 24/7, when I rang their Sofia Terminal 2 stand was told they open at 8:30.
Cons: Made-up issue to justify getting money out of me.
Pros: Quick and willing to help as much as they can.
Pros: The returning of the car was done efficiently and my card deposit was released that day once the vehicle had been checked
Cons: Their was no one available at the desk and we had to wait 20 minutes before we were seen too.
Pros: Very efficient and easy access to the rental and we were very happy with the car.
Cons: Not a complaint, but observation. We were told about the card swipe to leave the airport, but it wasn't made clear about re entering at the end of the hire which caused faffing about trying to find the currency to pay for a ticket we collected as a result.
Pros: Polite applogetic staff.
Cons: Car was not ready for collection. Car broke down on return to airport withh a complete loss of power and steering, I had to make my own arrangement to continue journey, Surprice would not offer compensation.
Pros: Very reliable, friendly and helpful.
Cons: Everything was exceptional good.
Cons: we queued for an hour both picking up and dropping off the car Staff were unhelpful They said that as we had rented trough you our car insurance may not be valid
Pros: The staff were very friendly and helpful. They explained everything clearly and answered all my questions. They were very professional and I would not hesitate to use them again. The car was also in great working order, and extremely reasonably priced.
Cons: First of all everything’s was ok since my 31 days about to end I talked to the company and renew 5 days and we didn’t negotiate about the price since it must be like the previous days . Today and before 1 day from the dropping they called me and said that every day price must be double since the Renewal was throug then locally not through net . Is this case fair to me.
Pros: Very good service, nice staff
Pros: Wery nice people
Cons: Good and fast service
Cons: I could only pay with credit card and I offered many other ways to give the amount but they did not accept them so I did not get the car..
Pros: The car was clean when we get it.
Cons: They're costumer service was very bad. When we came to take the car nobody wait for us and we needed to look for them and call them to come, they was late in a half an hour. Also when we went to return the car we call them the evning before we sepose to departur and told them the hour and terminal we needed them to come to, but they didn't show in time and they was late in 45 minutes. This company is a very bad company and I wouldn't recommend it to nobody that want to have a good trip.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU countries.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Albania, Croatia, Greece, Kosovo, North Macedonia, Montenegro, Romania, Serbia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In no case will a refund be given for unused fuel.
Pick-up & Drop-off