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Lion Rent A Car at Sofia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: It was hard to find the agent outside the terminal, need to be easily identifiable
Pros: Great professional staff
Pros: Everything The agent was a lovely guy
Cons: New car ,will take again
Pros: Great Service.
Cons: i liked verything.
Cons: Summer prices are up! Just like everywhere.. unfortunately..
Pros: Greeted with a friendly smile. Pick up was easy. Drop off was flexible and they accommodated my changes when I called them. Car was the best I've ever had in the 5 door mini class. I'll be booking with them again for sure.
Cons: It was all excellent. Can't fault anything.
Pros: Brand new car,fast pick-up,friendly agent,no push for insurance. Perfect. Recommended and will use it again.
Pros: Professional service
Cons: Just one thing. On the website, the rental price is indicated in Bulgarian currency, in fact when I arrived I was charged in euros, which is a bit confusing. It is better to have everything in euros from the beginning to the payment
Pros: They are very efficient and worth the pay.
Pros: The whole process was uncomplicated, easy & efficient.
Cons: Nothing - they were great
Pros: I have used the service twice now and they have performed exactly as promised. Reliable, punctual, and quick to respond. Both times the cars were near brand new and in excellent condition. The reps were prompt and easy to deal with, the whole experience was a none event, which is what you want at the end of a long flight.
Cons: There is nothing I can suggest for improvement.
Pros: Good car. Virtually new.
Cons: Drop off took too long
Pros: Very nice and helpful people. They worked fast. No hidden charges. Good communication.
Pros: The team at Lion Rent A Car are just fabulous! Very customer centric and accommodating! The best so far in Sofia! Prices are reasonable and the cars are good!
Cons: The company is a scam!!! Did not even deliver a car to the airport, claimed an agent was waiting 3h for me, however -I have called their number 13 times and no answer, I have msg them multiple times. Finally after 6 h I got a call and agent stated that is his day off and he is not obligated to answer the phone!!! What a scam!!!shame on you “Lion rent a car”!!! What kind of business this is??!!!
Pros: The politeness and the seriousness when they handed over the car.
Cons: I would like to have been informed if the agreed in, that the car was handed back to them without any problems.
Pros: Punctual and professional!
Cons: Having to return the car as holiday was over
Pros: Excellent service
Pros: It arrived on time, the rep was excellent, we got the car that was advertised.
Cons: car wasn't cleaned properly, which was a minor issue
Pros: The gentleman was through and professional when we were doing business. Friendly as well
Cons: The only issue is that I was not made aware which terminal to go to to receive the car. Small issue only
Pros: The car was new, and the representatives were helpful.
Cons: 1. it didnt specify which terminal to pick up from and we went to the wrong terminal. 2. We were delayed by about an hour and a half so picked up the car about 2 hours later than we had stipulated, and so they sent the car back to their head office. 3. we then paid for a taxi to go and pick it up from the head office. 4. we lost the set of keys on the first day, so they came and picked the car up, took it away and send there is no refund, substitute car or a new set of keys.
Pros: Great service
Cons: See you next time
Pros: Returning the car was unexpectedly easy
Pros: Very kind and helpful
Cons: We have just finished a duration of 15 days of car renting of a pegout 5008 7 seat car. We have taken it from sofia. During the driving we had a problem in the car .and a warning light had turned on due to car service problem. It happend on the way to varna. We called the contact number and they helped us to go to the car service center. During this period we did not use the car because we was affraid it will beeake down in the middle of the way. We went and visited the car service center (was v
Pros: Waiting for me on collection and return. Quick and easy both times.
Pros: Quick service
Cons: The car provided was not the one expected.
Pros: Very efficient. Was able to pick up and drop the car where I wanted.
Cons: Car was at 7/8 full instead of all the way
Pros: Prompt and friendly service
Cons: The car provided was not in the class that I was hoping to get (and paid for), but it was powerful enough and with plenty of space.
Pros: They came to pick us up at the terminal and explained exactly how the car worked.
Cons: Absolutely nothing - brilliant company!
Cons: The accusation of being dishonest reference the issue of fuel, this was not discussed on return but just informed by e-mail 2 days later that I was being charged additional cost!! I was told the gauge was working but the problem was it did not show FULL when filled. I challenged this with a request to Lion Car to put fuel in and check how many litres were used but they obviously are only interested in taking my money. This STEALING!! Very disappointed customer who will never use this company
Cons: Нет возможности выполнить оплату наличными.
Pros: The representive